Punti positivi: "Crew is really friendly. We ran into one of them afterwards when our metro from the airport broke down and she helped us understand what was going on (we didn't speak the local language)."
Punti negativi: "Boarding was slow, but it's a cultural thing at the departure airport."
Punti positivi: "The crew was good"
Punti negativi: "Plane was WAY too small. Crammed in! For check in, no one knew which line to stand in. Plus! I didn’t know i had to play for baggage. Was no issue to do so. But, they couldn’t take payment at the check in desk. I had to go to another desk quite a ways down the terminal. Awful!"
Punti positivi: "That i got home - finally..."
Punti negativi: "Almost everything."
Punti negativi: "The plane was delayed but having a hot meal was A nice surprise."
Punti positivi: "Seats weren’t as small as other airlines."
Punti negativi: "1 hour wait to check bags because of a flight delay I didn’t know about until I got into the airport and connected to WiFi."
Punti negativi: "There are no Aegean air representatives at baggage claims or when you arrive at your gate to ask questions. I looked in vain to find out something about my luggage and no one was in athens to help"
Punti positivi: "The flight wasnt completely full so we were able to spread out a little bit and be more comfortable"
Punti negativi: "The entertainment"
Punti positivi: "Everyone was super nice, just a bad system."
Punti negativi: "My ticket included a bag, but they charged me for it again at the airport. I sent in supporting docs to the feed back section on the website requesting a refund for the extra I have paid"
Punti positivi: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Punti negativi: "Smooth check in and people were orderly. Pleasant experience."
Punti positivi: "Assistenti competenti"
Punti negativi: "Avrei dovuto specificare che sono vegetariano"
Punti positivi: "Professional, friendly, passionate, and caring crew. Amazing food. Smooth take off and landing. Quick and organized boarding."
Punti negativi: "Checking the luggage at Athens Airport. Customs staff for tax refund also at Athens Airport."
Punti negativi: "Wait time in line to get on plane"
Punti positivi: "The staff were nice."
Punti negativi: "Food. Queued too long before we could board."
Punti positivi: "A like everything of barcelona"
Punti negativi: "The flight was delayed ninety minutes and caused us to miss our connection. They refused to do anything to help us out and they were reuse on top of it. We were left praying for a hotel on our own, as well as having to purchase new flights. Absolutely horrible customer service - do not ever for this airline!"
Punti negativi: "The plane has an hour delay in Rome due to rain. Although the delay is understandable, they seem to have left my luggage outside in the rain for all that time. As a result, all my clothes were wet and ruined and a few other items broke. Horrible baggage handling."
Punti negativi: "At Beirut airport the manager gave permission to a passenger at check in to bypass all the passengers waiting in line just because he was with someone!!! When I stepped out, and asked him can you do this. Very rudely he said, that this passenger is business class. I didn't believe him, so I asked the second manager if this is correct. He didn't do anything about it. When on the plane, the passenger, was sitting behind me in economy class. Shitty service."
Punti negativi: "We didn't have enough time to get to our connecting flight. We were confused and had to run the whole time. We just made it."
Punti positivi: "Clean plane, good snacks and coffee, etc., smooth flight."
Punti negativi: "Check in at Budapest was chaotic and disorganized; when we arrived at the check in desk after waiting twenty minutes we were told we couldn't check in there, but had to check in at a kiosk and return."
Punti positivi: "Flights were on time."
Punti negativi: "I was charged for the bags. I didn't know that I was spouse to pay for the bags since the itinerary doesn't show clearly what type of ticket I have!!"
Punti positivi: "Accommodating crew; food (imagine... food served on a flight!!)."
Punti negativi: "We were about 15 minutes but..."
Punti positivi: "Evrything was good"
Punti negativi: "No entertainment on that flightes"
Punti positivi: "For a short flight we had a good lunch and good customer service. Seats were comfortable with reasonable legroom."
Punti positivi: "Food and drinks provided."
Punti negativi: "Small seats. Slow service at baggage drop off."
Punti positivi: "Nice aircraft , excellent crew"
Punti positivi: "Friendly crew, great yogurt and snack in a 2 hr flight."
Punti negativi: "Aegean desks very crowded at El Venizelos (Athens) airport. Airport authority should provide more desks for high demand airlines."
Punti positivi: "Me unberan dado un puesto cerca a la entrada...o en uno de los asientos de emergencia. ..yo era una emergencia en ese momento....!!!!!"
Punti negativi: "Llamé pidiendo un sitio especial, porque viajado con muletas, a causa de una fractura al tobillo, neceditaba solevar mi pierna ,me aseguraron de brindarme un sitio especial en estos casos. Me asignaron el Seat 12 F...lejos de la entrada..sin poder alzar mi pierna ni de 20 cm..y me hicieron esperar que todos salieran del avión. . Llevé 3 horas sin alzar mi pierna, lo cual me daba mucho fastidio ....."
Punti negativi: "delay in disembarking as well as baggage collection"
Punti positivi: "That we survived"
Punti negativi: "The crew had no control over any situation. The flight attendants were abrupt and clearly didn't want to be there. I have never felt so much anxiety on a flight due to a flight attendant jot being able to do her job with competence. I will avoid this airline at great lengths for the future.not to mention it was the most uncomfortable plane and the pilot may have still been getting his hours to fly? Not sure."
Punti negativi: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
Punti negativi: "Bag fee that I wasn't otherwise notified!"
Punti positivi: "N8ce airline attendants and they even served lunch!"
Punti negativi: "All was fine"
Punti negativi: "They overbooked the flight so we were delayed an hour . The flight was very bumpy an I couldn't hear any of the announcements. The flight attendants didn't seem to know what they were doing at all."
Punti positivi: "Very friendly flight attendants, good food and pleasant all around'"
Punti negativi: "Seats pitch is a bit tight, but absolutely tolerable. I'm 6' 190lbs and was comfortable. Seat 3F on an A321."
Punti positivi: "The service in overall was good. Since this is consider to be a low cost fare, my expectation were not high."
Punti negativi: "My Luggage did not arrive. Since I have been in a motorcycle tour, I had expensive and valuable accessories and I also bought new things. For almost 48 hours, I have been very worried that I will need to go through an expensive law suite. The whole issue was cause because of overbooking. I was asked to be on a waiting list with my luggage. When I was boarding I specifically asked the local crew whether my luggage is on board as well and I was answered definitely "YES"."
Punti positivi: "Gets you from point A to point B. Wasn't expecting the food service was pleasantly surprised by it for a 2 hour flight, you don't get that in the states. Crew was cheerful and generally nice. Captain and pilots communicated well. Smooth flight and gentle landing. Overall better experience than flying domestically in the states in my humble opinion."
Punti negativi: "Boarding wasn't organized, except for business class. They don't use zone system like is done by US airlines to board in an organized manner."
Punti positivi: "Flight attendants were really nice and friendly"
Punti positivi: "The flight was ok, in time."
Punti negativi: "I wasn't expecting such a rude crew, Greek people were incredibly nice everywhere and this was the first time in a flight that I felt so disrespected. From check in being the only one questioned about visa and documents (we don't need visa) to being mistreated during flight. Really disappointed."
Punti positivi: "Was pleasantly surprised to get a complimentary tasty meal and glass of wine from the polite elegant cheerful staff"
Punti positivi: "Amazing service from check in to onboard. Would definitely fly again."
Punti positivi: "the service food and punctuality"
Punti positivi: "It was on time, the food was excellent, comfortable"
Punti negativi: "It was cleaned, good food, duty free shop and the service"
Punti positivi: "excellent service, prompt take off and disembarkation, also i had three seats to myself three seats to myself. i am changing my life for the better idk what i did to deserve this idk what karma i gave out or will recieve to balance out but i was given this experience for a reason you don't appreciate how amazing it is until you have it, stretched out in front of you."
Punti negativi: "nothing it was perfect"
Punti negativi: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
Punti positivi: "Wow, the free meal was awesome. My new favorite airline."
Punti positivi: "Clean airlines, very efficient. Staff was nice."
Punti negativi: "The horrible food"
Punti negativi: "Waiting more than 3 hours in Athens"
Ritardo ingiustificato di 1:40h
Sempre in ritardo di 2 ore. Scandaloso
Pessimi per quanto riguarda il ceckin. Non mi è stato possibile fare il ceckin online perché siamo all’ndata che al ritorno mi dava un errore dovuta al loro sito e mi hanno fatto pagare 41,50 per il ceckin in aeroporto a Malpensa.Gia all’andata avevo inviato un’email di reclamo ma non c’è stata risposta! Penosi!! Peggio della Ryan Air! In futuro eviterò Wizz Air!!!
Punti positivi: "la cortesia e dissponibilitta del personale ,e orario preciso"
Punti positivi: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Punti negativi: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Punti negativi: "The food"
Punti positivi: "fare"
Punti negativi: "boarding process felt like herding"
Punti positivi: "personale cordiale, posti piccoli e non molto comodi."
Punti positivi: "The cheap fares"
Punti negativi: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Punti positivi: "crew and boarding was nice"
Punti negativi: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Punti negativi: "The seats are cramped and you have to pay for snacks and water"
Punti positivi: "Il volo ha avuto 3 ore di ritardo!"
Punti negativi: "La comunicazione relativa al ritardo"
Punti negativi: "Both flues were really delay really disappointed"
Punti positivi: "Le hostess"
Punti negativi: "LA PUNTUALITA'"
Punti negativi: "Was delayed"
Punti positivi: "Kind stevards clean plane no delay"
Punti negativi: "More comfortable seats but this is low cost company :)"
Punti negativi: "puntualità"
Punti negativi: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Punti positivi: "Il prezzo"
Punti negativi: "Ritardo di un’ora alla partenza e di un’ora circa al nastro bagagli"
Punti positivi: "Interni dell'aereo, atterraggio e gentilezza del personale"
Punti negativi: "Il ritardo di mezz'ora della partenza"
Punti positivi: "On time departure"
Punti negativi: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Punti positivi: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Punti negativi: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Punti positivi: "Service, smiling and attention to details."
Punti negativi: "No kosher food."
Punti positivi: "I liked how the crew on the plane worked. Very nice."
Punti negativi: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Punti positivi: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Punti negativi: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Punti positivi: "Entrambi i voli hanno registrato un forte ritardo,quello di ritorno addirittura di 2 ore."
Punti positivi: "Got me to where I was going and the airline stewards were polite and helpful."
Punti negativi: "Like all budget airlines, Wizzair has low fares and anything else is a nickel and dime game. When did a cup of coffee cost anything? Is this the norm? I would not know. I travel with a musical instrument (guitar) in a soft case. Easily fits in overhead bin compartments. The airline would not allow me to carry it on (only recourse was to purchase a second seat for it). I was forced to pay a baggage fee (around $70 u.s.dollars). For what? To pray it doesn't come back to me damaged? To their credit, it did not..."
Punti positivi: "Everything was ok"
Punti positivi: "La semplicità è velocità di imbarco"
Punti negativi: "Ritardo di oltre un'ora per il mio volo LTN-BRI"
Punti positivi: "There wasn't any delays, perfect landing"
Punti negativi: "Già alle 10.45 stamane si sapeva che il volo avrebbe avuto 3 ore di ritardo e nemmeno un mail/sms per informare in anticipo del ritardo"
Punti positivi: "Cheap flights, priority boarding."
Punti negativi: "No meal included, no entertainment provided"
Punti negativi: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Punti positivi: "Pilot flew well Cup Noodles available to buy"
Punti negativi: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Punti positivi: "Space. Priority Boarding"
Punti negativi: "Strong bad smell. One hour late for departure."
Punti positivi: "Quick to board, smooth take off and landing"
Punti negativi: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Punti positivi: "Viaggio spesso con Wizz e devo dire che rispetto ad altre low cost il servizio è davvero ottimo."
Punti positivi: "Pleasant staff."
Punti negativi: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Punti positivi: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Punti negativi: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Punti negativi: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Punti positivi: "The crew are always lovely,very professional,helpful and make us feel welcome"
Punti negativi: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Punti negativi: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Punti negativi: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"
Punti positivi: "Personnel that speaks good English"
Punti negativi: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Punti negativi: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Ottimo il viaggio. Arrivati in anticipo di 20 minuti
Punti negativi: "La temperatura. Sempre sui voli Ryanair fa freddo e le ventole automatiche ( non regolabili ) soffiano aria gelida."
Punti positivi: "Personale e puntualità"
Punti positivi: "Boarding was quick (bus to aircraft and stairs), the ticket was cheap, just your average Ryanair flight!"
Punti positivi: "The crew was kind."
Punti negativi: "I had to buy a plus ticket for my luggage, but I bought a priority before. I don’t like it."
Punti positivi: "Personale cortese e gentile sedute abbastanza comode per il tragitto fatto"
Punti negativi: "Pointless paying extra for priority boarding as both lanes boarded at the same time"
Punti positivi: "Quick online check in"
Punti positivi: "la precisione degli orari"
Punti negativi: "nulla"
Punti negativi: "Everything"
Punti negativi: "Everything"
Punti negativi: "Benissimo anche il ritiro della valigia in tempi brevissimi"
Punti negativi: "Niente, è stato tutto ok!"
Punti negativi: "Tutto ok, personale efficiente puntualità, confort uguale a zero"
Punti negativi: "La valigia trolley piccola deve essere compresa nel biglietto aereo della Ryanair come in tutte le altre compagnie aeree"
Punti positivi: "Benissimo ottimo"
Punti negativi: "Ottimo"
Punti positivi: "Personale gentile e sedili comodi"
Punti negativi: "La velocità d'imbarco"
Punti negativi: "dimensioni bagaglio a mano incluso (40 X 20 X "20) fa davvero ridere"
Punti positivi: "Flight Price"
Punti negativi: "Not charging £45 for ski baggage when an oversize Check in Bag bag for same weight is £20"
Punti positivi: "Il sedile era rotto; in atterraggio il cuscino è scivolato; non sono caduta perchè ero trattenuta dalla cinture e comunque non c'è abbastanza spazio tra un sedile e l'altro per cadere."
Punti positivi: "Niente"
Punti negativi: "Sedili, spazio fra i sedili, regole bagaglio, scelta dei posti, tariffe extra e supplementi."
Punti positivi: "la Ryanair ci ha informati dei disagi al gate causa agitazioni sindacali solo un'ora prima della partenza e cosi non siamo riusciti a passare il security check in tempo. Abbiamo perso il volo, sia io che un mio dipendente"
Punti negativi: "le informazioni ai clienti"
Punti positivi: "Pilot gave us a nice smooth flight even though there was a storm, brilliant take off and landing!"
Punti negativi: "It was terrible that hand luggage had to be paid for"
Punti positivi: "Niente"
Punti negativi: "La qualità del volo e dei piloti"
Punti positivi: "Rapido"
Punti negativi: "Rumorisità eccessiva"
Punti negativi: "Troppo freddo. Regolare meglio l’aria condizionata"
Punti negativi: "Atterraggio sono pessima. Mi sembra emergenza per atterraggio o usato automatico anche atterraggio."
Punti negativi: "-spazio per le gambe - comodità delle poltrone - eliminiazione della vendita dei biglietti - imbarco più lungo - chiamata dei passeggeri assenti all’imbarco - gestione bagagli . Non si può far pagare il bagaglio in cappelliera - le poltrone a pagamento. Perché pagare la scelta della poltrona"
Punti positivi: "La puntualità"
Punti negativi: "Al ritorno mi hanno fatto pagare 20euro extra per il bagaglio da imbarco"
Punti negativi: "Bagaglio da pagare a parte, per averPosti vicini bisogna pagare, attesa per l’imbarco ... volo in ritardo di mezz’ora"
Punti positivi: "Tutto bene a parte 45 minuti di ritardo"
Punti positivi: "Nulla in particolare"
Punti negativi: "Unica compagnia che fa pagare il bagaglio a mano. Mi sembra illogico"
Punti positivi: "Our flight was early on schedule"
Punti negativi: "Boarding started before all the passengers of the previous flight were disembarked from the plane, so we had to wait in the tunnel that goes from the gate to the plane. Another very disappointing thing is that you cannot choose your seat, but you are given one randomly from the system."
Punti negativi: "Tarmac boarding"
Punti positivi: "Tutto OK"
Punti negativi: "We missed our flight because ryanair had originally put gate A7 when we got there (we arrived about an hour and a half early). And then later, they changed the gate to A9. When we realized what had happened the plane had already boarded (although not yet taxied) and they would not allow us to board. We had to buy another immediate flight and spend 100 euros each unexpectedly. Terrible experience."
Punti negativi: "Invadenti nel proporre acquisti. Personale di volo con abbigliamento di scarsa qualità."
Punti negativi: "Mi hanno imbarcato il trolley e me lo hanno rotto"
Punti positivi: "Personale di bordo molto allegro, disponibile e sorridente."
Punti negativi: "Mi hanno cambiato il posto a me assegnato, in seguito a delle richieste ed esigenze personali di un viaggiatore in maniera poco professionale, senza ascoltare le mie riserve."
Punti positivi: "It arrived to its destination."
Punti negativi: "Extremely long lines from start to end (bag drop off, security, passports, line to boarding etc), plenty of long walks from one line to the other. Everything cost extra charges, we had to add a non négligeable amount, in order to be seated with the kids, to have our boarding pass printed. A tiny bottle of water cost 3€. No entertainment whatsoever. Seats are uncomfortable."
Punti negativi: "Non sono riuscito a fare il check-in online mi è costato caro. Sul sito dichiarano 3 modi per recuperare la prenotazione. Io avevo il codice + carta. Non è stato possibile fare nulla online. Solo al check in scopro di dover andare agli acquisti biglietti e dopo ritornare al check in. Una truffa!! Architettata da truffatori. Al telefono il call center inesistente."
Punti negativi: "Ho avuto dei bambini seduti dietro di me che non hanno fatto altro che infastidirmi per tutto il viaggio colpendo il mio sedile"
Punti negativi: "Only one line for those needing to check in at the counter (non-EU) The person who looked to be in charge said we had enough time to wait thru the line. We didn’t. Come very very very early for Ryan Air. We gave up and took the train."
Punti negativi: "Atterraggio un po' brusco"
Punti positivi: "price"
Punti negativi: "3 hours delay no assistance 1 hour queue to leave registered luggage, paid separately, among screaming children, hot and nervous people"
Punti positivi: "3 hour delay due to an Italian air traffic control strike. Not the crews fault but they handled it well, especially the captain who spoke to everyone face to face"
Punti negativi: "The selection of food was dismal and expensive, glad ok didn't buy as the quality looked poor"
Punti negativi: "Partenza in ritardo di 35 minuti"
Punti positivi: "La puntualità nell’arrivo a destinazione."
Punti negativi: "Ancora una volta l’apertura puntuale del gate è stata seguita da un’attesa alla porta di accesso alla pista e poi sulla pista stessa, mentre si effettuava il rifornimento. A parte la frustrazione per aver speso inutilmente i soldi della priorità, anche il rischio!"
Punti negativi: "The service overall"
The worst flight we ever had..I ve been attack by another passenger who just throw à bag to me for no reason ...I ask the fligjt attendant to do something...she havent ..she was as rude as the passenger and told me if im not happy à The door is still open I can get out of the plane...it was one of the first time also I 've pay à big extra to have confort sent...and its been hell... I think it was like an extra about 56 euros total ... I regret that I paid for this extra....and for what I get..I deserve respect ....
Punti negativi: "Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing."
Punti negativi: "Everything. The initial flights was significantly delayed without anyone updating the passengers at the gate. The crew was rude when asked questions about connecting flights. And they lost our baggage."
Punti positivi: "Nothing"
Punti negativi: "Dense seats. Terrible check-in inefficiency. Crew argues with passengers. What not."
Punti positivi: "Quick check in."
Punti negativi: "Flight was late. Staff can use more English training. High baggage fees and strict rules."
Punti positivi: "Nothing to really like when the flight takes off 45 minutes later... without a solid reason why. They only apologized after we landed.. as if it was nothing."
Punti positivi: "Nothing"
Punti negativi: "Uncomfortable seats, no room for bags overhead and shocking disembarkation."
Punti negativi: "planes are old"
Punti positivi: "Nothing"
Punti negativi: "The planes were old. One of the flights was a rented plane, not even the airline. Both were delayed and almost caused us to miss our international flight back to the states. Will never fly Cezch airlines again."
Punti negativi: "no legs room delay at bording delay to get to Praha"
Punti positivi: "Nice crew and new airplane"
Punti negativi: "Three hours delay, and no explanation given at all."
Punti negativi: "Never had a flight with so little leg room"
Punti positivi: "didnt like it"
Punti negativi: "That they nevr mention that there was no bag included until I got to the air port and I have to pay extra to check in my bag."
Punti negativi: "I never knew you can make the sit rows so close to each other :)"
Punti positivi: "Crew was very helpful."
Punti negativi: "The plane was a bit cramped."
Punti negativi: "No food Limitted laugage"
Punti negativi: "The two fat smelly ladies next to me."
Punti positivi: "Good communication with the crew, very kind and nice."
Punti negativi: "We missed our flight after it was delayed because the screens with the flight information did not update after we were told it was delayed and to pay attention to the screens! The screen never said boarding it went straight from gate open to gate closed! The service at the airport was terrible and they were all very rude!"
Punti positivi: "The plane was new, we were sat in the exit seats, so had ample leg space (though the seats did not lean back because of that). The crew was polite and efficient."
Punti negativi: "The check-in process was very lengthy. I think a lot of it was because of the passengers, but probably the ground crew could have been more efficient."
Punti positivi: "Flight was running lates and it was very warm. It was very difficult to hear the announcements."
Punti negativi: "Everyone was very polite and friendly."
Punti positivi: "Didn't have to pay to check a bag."
Punti negativi: "Seats were cramped."
Punti positivi: "Crew was polite and kind."
Punti negativi: "Delay of flight by 1hr. No entertainment. No free food and food purchased also not good."
Punti positivi: "Price"
Punti negativi: "Dying of thirst."
Punti positivi: "We landed"
Punti negativi: "Very expensive Seats are tiny Expensive to check bags Charge for water and terminal doesn't even have a water fountain"
Punti positivi: "Price point was good, staff was friendly and helpful. Overall the people working here are excellent, but they're clearly fighting an uphill battle against the company's systems/tech"
Punti negativi: "*The online check in didn't work, so I wasn't sure if I actually had a flight until I got to the airport. *Upon arriving at the airport, the flight number had changed, which added to confusion. *Upon boarding aircraft, I realized I was assigned row 32... in a 25 row plane. I guess I was the first to realize this, as when I pointed it out to a flight attendant, she conferred briefly with a coworker and then they declared it was open seating. *The beverage service took so long that they never got to my row."
Punti negativi: "היה איחור גם בטיסה מתל אביב של חצי שעה לפחות, כי הצוות לא פתח את הכניסה למטוס בזמן, ואיחור של שעה וחצי בדרך חזרה. השירות היה נוראי, כיסאות לא נוחים, צוות לא באמת נחמד. מאוד לא מומלץ"
Punti negativi: "totally fine for a week end trip when you don't need much luggage. I wouldn't fly if luggage is an issue or on a flight longer than 2 hours as it's a discount airline and space is limited onboard."
Punti positivi: "The flight crew was lovely."
Punti negativi: "Major delays, we stayed at the airport for 3 hours! Very annoying, and uncomfortable."
Punti positivi: "Nothing"
Punti negativi: "The crew was extremely rude - I was in an isle seat and overtime a crew member walked by they rammed into my arm and didn't even say sorry. They also tapped me hard when we were getting ready to land and said "Earphones out!" overall the crew was the worst I have ever had. Never will I fly with this airline again"
Punti positivi: "Seats were very comfortable. The staff...very efficient. I was concerned that I could not check in online because I had not purchased directly through them but my fears were unfounded. 2hours before and they started checking people in"
Punti negativi: "The one star responses should have been "not applicable" since we did not purchase anything to eat and have no comment. There was no entertainment, so we can't comment on that either."
Punti positivi: "Nothing"
Punti negativi: "The boarding was really slow, there was no entertainment or any service during the flight."
Punti positivi: "We got there safe"
Punti negativi: "Delays delays delays"
Punti positivi: "All went smoothly as usually. Flight was on time. There were beautiful Czech stewardesses on board."
Punti positivi: "Friendly service, helpful ground staff."
Punti positivi: "Nothing"
Punti negativi: "No online Checkin. Seats all spread out. Very few staff for check-in and it took for ever."
Punti negativi: "The delay of 2 hours"
Punti positivi: "Everyone on staff was really nice and efficient. They have really limited cabin luggage rules, but allow a free checked bag, so that's pretty great."
Punti negativi: "All food/beverage is for purchase, even water. The check in process was a bit lengthy too, maybe could be made more efficient."
Punti negativi: "The air craft was extemlly uncomfortable (in my way to Praha). In both ways we recieved nothing, even not a glass of water. Aircraft takeoff was in both sides with a delay."
Punti negativi: "Not enough room in the seat. Over 2 hour delay."
Punti positivi: "Absolutely nothing."
Punti negativi: "Original departure time: 20h Effective: 23h Because of this unbelieveble delay, I lost my bus to Piccadily and got stuck at the airport to get a train. Result: I was supposed to arrive at the hostel 22h quietly but arrived 4am in the morning. Company Explanation: plane in Madrid. Did they not know that people had bought the ticket and waited in Prague? Where is their responsibility? 110 kc not account for it"
Punti positivi: "The plane was clean and crew was polite."
Punti negativi: "My flight ( Prague to London) was delayed for 1 hour. My previous flight ( London to Prague) was delayed for 40 min. I was speaking with other passengers, almost everybody was reffering to the numerous delays by SmartWings ( for 40 min to 7 hours). No warning or information about this delay was given in advance. We were waiting in the gates for 1.30 hours, instead of sitting in the lounge."
Punti negativi: "Our lugugge did not arrive from Prague!"
Punti negativi: "It took me 17 hours to get from Israel to Warsaw!!!"
Punti positivi: "Nothing"
Punti negativi: "This airline lacks management, direction, structure and every detail required to run an airline."
Punti negativi: "They forgot our luggage, what the heck!"
Punti positivi: "I thought that the flight was very smooth!"
Punti negativi: "I thought that one of the flight attendants was very rude in the way that she asked me to take my headphones out for take off. I have flown so many places and have never been asked such a thing and especially in such a rude way! Also, I did not like that we were not given a beverage on the flight. It was not a cheap flight and the fact that we were not even offered water is rude. I don't think I will fly smart wings again."
Punti positivi: "Inexpensive"
Punti negativi: "Couldn't check in online and they were late taking off - also they said the flight was 14:20, gatwick airport website was 14:40 and when told to go to the boarding gate and board, they weren't boarding"