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Punti negativi: Punctuality

Punti positivi: I lost the flight????

Punti positivi: The crew was very friendly and responsive and the flight left right on time.

Punti negativi: The food was not good and there was very little in way of tv entertainment.

Punti negativi: Too cold on plane

Punti negativi: It was a great experience

Punti negativi: Good

Punti positivi: Crew was nice, seats were comfortable

Punti negativi: I enjoyed the flight

Punti positivi: Everything was great.

Punti positivi: It was ok

Punti negativi: NA

Punti negativi: If we hadn't been delayed for an hour due to issues with late passengers Breakfast was minimal and not very good Entertainment options were limited Some of the crew seemed dismissive of African or African-presenting passengers

Punti negativi: Would have been nice if you didn't have to pay for the soft drink.

Punti positivi: Crew was friendly, seats were ok

Punti negativi: Flight was delayed for almost 2 hours, there was no explanation, just an apology.

Punti negativi: In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo

Punti positivi: The crew was amazing.

Punti negativi: There seemed to be no leg room. The seat was very uncomfortable.

Punti positivi: Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,

Punti negativi: Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA.

Punti negativi: Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!

Punti positivi: Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible.

Punti negativi: It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future.

Punti positivi: ok , abbastanza comodo

Punti negativi: spazi

Punti negativi: No food

Punti positivi: the flight was on time

Punti negativi: for sure the seats, the screens and the bathrooms. the plane was soooo old!

Punti negativi: The attendants could have been more hospitable

Punti positivi: Smooth flight

Punti negativi: Boarding procedure was a mess.. onboard headset plug didn't work

Punti negativi: First plane was newer, 2nd plane was older.

Punti positivi: Not one thing

Punti negativi: Too crowded. The service was horrible with cranky attendants. I had to clear my own food tray. Inconsistent and uncomfortable

Punti positivi: NOTHING.....................TAP AIR PORTUGAL CANCELLED THE FLIGHT WITHOUT PREVIOUS NOTIFCATION. I HAD CHECKED IN ONLINE, HAD THE APP ON MY PHONE WITH MY MOBILE NUMBER AND EMAIL...................NO ONE ADVISED. i SHOW UP AT AIRPORT AND NO ONE TAKES RESPONSIBILITY..............DREADFUJL AIRLINES

Punti negativi: EVERYTHING...................THEY HAVE NO CUSTOMER SERVICE. THIS WAS FOR A BUSINESS CLASS TRAVEL.................JUST IMAGINE WHAT A NIGHTMAORE THIS WAS FOR ECONOMY TRAVELING PASSANGERS

Punti negativi: Punctuality

Punti positivi: Crew was great, the plane was barely full, so you were able to stretch out.

Punti negativi: Food could be better.

Punti positivi: All was well from checking in to baggage claim.

Punti negativi: A delay of about 20 mins

Punti positivi: Crew were good early on but didn’t check later on

Punti negativi: It was ridiculously hot and the crew didn’t offer water after initial drinks run and we were seriously dehydrated. The flight was delayed and although the first half an hour we had excellent service there was no follow up service and the temperature in the plane was really very uncomfortable

Punti positivi: The food was great—snacks, meals, drinks—all complimentary!

Punti positivi: The crew was great and seating an entertainment options were wonderful.

Punti negativi: Food. Other airlines in Asia have a far better selection of meals.

Punti negativi: Punctuality. I landed over 2 hours late

Punti positivi: Crew was great and seats had footrests.

Punti negativi: Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again.

Punti negativi: Maybe have one flight be on time. Train ground crew how to put on fuel.

Punti negativi: Grab business class upgrade offer - worth every penny.

Punti positivi: N/A

Punti negativi: N/A

Punti positivi: Very nice airline

Punti negativi: Food was lacking

Punti negativi: On-time departure and arrival, clean and well-maintained aircraft, good crew, decent meals (2), very tight seating in Economy without much comfort.

Punti negativi: This Lufthansa flight was operated by United Airlines. Coach seating was uncomfortable after a couple hours despite moving around regularly.

Punti negativi: I paid $100 extra for extra leg room. I was put right next to the bathrooms. All night long people were standing in line to use the bathroom. My extra leg room was taken by people standing in the space and actually stepping on my foot. Not worth the extra $100.

Punti negativi: Per problemi di comunicazione con la compagnia sono stato costretto a lasciare il mio bagaglio nell’aereoporto di partenza per poter prendere il volo di ritorno, con la promessa di riceverlo con il primo volo successivo. Promessa che si è rivelata inattuabile per non da procedura

Punti positivi: Volo piacevolissimo. Atterraggio perfetto. Perfetto orario

Punti negativi: Um avião velho, com estrurura ultrapassada de entretenimento poderia ao menos ter uma comida um pouco mais adequada e espaço para as pernas compatível com as aeronaves atuais.

Punti negativi: Better pillows...as simple as that

Punti positivi: The crew were amazing and attentive.

Punti negativi: Would be nice if they offered hot towels for the Economy passengers.

Punti positivi: Seat was not comfortable

Punti positivi: Entertainment system is nice with recent movies and many other selections.

Punti negativi: I found my pillowcase has a long human hair. And noticed the same in the other pillows around my seat. Also, the tray table has a few spots of food stain. One of the toilets, the hinge of the toilet seat is broken