Autonoleggi Boston

Punti positivi: Unfortunately, there was no chance for me to like anything as E-Z did not have my reservation on file. I spent over an hour at the counter looking to see if the order was wrongfully placed for a different day, if it was set for a different pickup location, or if the rental company had been changed (I individually checked with Alamo, Advantage, Hertz, Enterprise, and more) to unfortunately find out there no company had my reservation on file. By the time the entire ordeal was done, and the option was to reserve a new car, we were so late that we decided to completely change plans and not rent a car for the day. This put extreme stress on myself with family visiting town and I am incredibly frustrated with this experience. Please contact me at mpbrooks16@gmail.com or (708) 212-6034 to advise next steps - I kindly ask to be refunded for both the car rental and the insurance policy as neither were used.

Punti negativi: The signage for the desk was difficult to find, the car exterior was dirty including windows and mirrors. The gas wasn t full and was low about 100 miles, I filled it a day later and drove that far before gauge returned to the point where I picked it up

Punti positivi: Staff at counter was good, requested a vehicle with "in" state tags. Was told the vehicle had "Massachusetts tags".... it did not, then the gentleman in garage fought with me when I got to the vehicle with "Virginia tags!!!"..... He was very rude and he had 6 vehicles of same model with "Massachusetts tags" but wouldn't let me switch!!!! Ridiculous.....

Punti negativi: Using another rental company bc upon returning the vehicle I couldnt find anyone to check me out???? So I proceeded to the rental counter and NO ONE there either at 730am in the morning, it's been a few days and yet to recieve my receipt..... Last time I will use a second rate rental company, I travel for a living and if your a businessman dont use EZ car rentals!!!!

Punti positivi: the staff at our pick-up were stressed because of the long line (we waited over an hour to pick up our car). Our attendant was chippy and not very helpful. The car was excellent.

Punti negativi: the terribly long wait to pick up our car. Had to change our plans.

Punti negativi: Check-in staff was exceptionally rude. Apparently customer service no longer matters.

Punti positivi: There was one staffers who was helpful and apologetic regarding poor signage at the airport. I also appreciated the man who checked the car out and was careful and helpful

Punti negativi: The counter staff were rude and simply did not care. They blamed me for missing the counter sign and could not have been more dismissive and unhelpful. With that attitude, I will avoid EZ rental in the future.