Trova voli economici per Big Sur

Punti positivi: "Nothing"
Punti negativi: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"

Punti positivi: "Entertainment"
Punti negativi: "Food"

Punti positivi: "Crew was friendly"
Punti negativi: "Food was not good"

Punti positivi: "Service by crew. I was flying economy but it was par to business class."

Punti positivi: "The seat was horribly crunched, especially for the 6'4" guy sitting next to me"
Punti negativi: "the only complaint is the inadequate space in the seat for 9 hours. In the connection flight from Detroit to Denver I sat in Comfort + and it was great."

Punti positivi: "Nice crew"
Punti negativi: "Delta always delivers!"

Punti positivi: "Very comfortable, no complaints."

Punti positivi: "great crew"

Punti positivi: "Pre-Boarding was very good"
Punti negativi: "Meal service and trash pickup was poor. When meals were served, within 15 minutes food tray pickup was rushed making me feel like I had to cram the food down my throat. I did not and there was no further trash pickup for several hours. I initiated the attendant lamp and no crew responded."

Punti negativi: "Better screens for in-flight movies. More legroom or upgrade options."

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."

Punti negativi: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"

Punti positivi: "Better than average entertainment system for domestic flights."
Punti negativi: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "The flight was very good, no complaints, good service and we flew on schedule"
Punti negativi: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti positivi: "On time"
Punti negativi: "Take a long time to taxi to the gate & getting off the plane."

Punti positivi: "Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices."
Punti negativi: "I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access."

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti negativi: "About 7 of 8 crew staff was ladies in their 60’s. Grumpy old women. In case of emergency I would help to help them instead of crew members helping me off the plane."

Punti positivi: "Fast boarding and complimentary snacks."
Punti negativi: "I was seated next to a very large woman who came over the arm rest onto my seat."

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti positivi: "Was tired and the FA helped me find a row that I could stretch out on and relax. After a long trip from Moscow, the FA's volunteering to help and accommodate a beleaguered traveler was most appreciated!"

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."

Punti positivi: "Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid..."
Punti negativi: "Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade."

Punti negativi: "Force me to take a bad seat"

Punti positivi: "I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity."

Punti positivi: "All was quiet. It was an early flight. Nice offer of more snack choices than other airlines."
Punti negativi: "Didn't understand why I had to wait until getting to the gate to have a seat assigned when I purchased tickets several months ago. Since I was in the last boarding group, Had to check in my bag since it was already full, had fragile stuff in there and hoping everything is ok. it is what it is. Not anyone's fault but disappointing to have to do when I didn't plan on checking in and going to pick up at the baggage claim. This is what i wanted to avoid in the first place. could have at least offered to let us pick them up as we deplaned and not baggage claim!"

Punti positivi: "It got me to SFO earlyish"
Punti negativi: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."

Punti negativi: "Ottimo"

Punti positivi: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Punti negativi: "No free wifi."

Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"

Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."

Punti positivi: "It was wonderful to have a non-stop from Rome to Atlanta. The flight was comfortable and punctual. The in-flight entertainment was very good and helped pass the long flight."
Punti negativi: "I liked the complimentary beverage service and many meal and snack interludes, although the food was sub par, especially the snack. I don't know how you can mess up crackers, but they were terrible, even slathered with the accompanying marinara. Also not sure that I ever met a shortbread cookie I didn't like until this trip; why lace it with artificial strawberry flavor?"

Punti positivi: "They arrived on schedule."
Punti negativi: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."

Punti positivi: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Punti negativi: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."

Punti negativi: "45 minuti per sbarcare e aspettare il bagaglio al nastro, in più una corsa a velocità passo d'uomo con lo shuttle dal terminal 1 al terminal 2, mi han fatto perdere la coincidenza con il volo successicon con conseguente spesa di 130 euro e 10 ore di attesa. Grazie."

Punti positivi: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Punti negativi: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."

Punti positivi: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Punti negativi: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"

Punti positivi: "Some entertaining choices but not all clear which ones were in my flight"
Punti negativi: "The food I wanted had sold out by the time I ordered it"

Punti positivi: "Service"
Punti negativi: "Food"

Punti positivi: "The new plan"
Punti negativi: "Toilet behind the last row."

Punti positivi: "The aircraft was in good condition. We left on time. An Alitalia flight"
Punti negativi: "For an international flight the food was inadequate. Alitalia is cutting back on the quantity and quality of the meals served. I always find Alitalia flight crews the most undisciplined."

Punti positivi: "Friendly and concerned crew attitude."
Punti negativi: "For the second time on this four leg trip, Delta autonomously changed our seats, this time moving us aft and changing the seat positions, without so much as a courtesy notice. (Kayak provided more info than Delta) Asked the gate agent for correction, and was told it could not be done. Eventually, was offered seats further forward as a partial solution. I asked if I could see the seat chart, and told, "NO, you may not." Accepted the offer to find that we had been assigned non-reclining seats for this five hour torture, clearly a 'gotcha' by the agent. Furious!!"

Punti positivi: "The adorable and well behaved dog sitting from across the aisle with his human."
Punti negativi: "Inbound flight from LAS was more than an hour late. Boarded the plane and we did not leave until much later. Arrived at SFO at 12:15AM, two hours later than originally scheduled. I shouldn't complain as the fare I paid was cheap, but i definitely learned my lesson."

Punti negativi: "We called customer service to change our seats to an aisle seat on both of our flights due to a knee injury and the representative changed them for us after trying to make excuses that she couldn't. When we boarded we found out she gave us BOTH middle seats in the middle of the plane on both flights, she lied to us about them."

Punti positivi: "The flights were lovely, the food was very good (for airline food), the drinks were generous - even the cheap seats were offered wine or cocktails! And after dinner were served coffee with Bailey's or cognac. Hot towels were provided. I would seek out a Lufthansa flight again."
Punti negativi: "It was very difficult to click into any movies, etc. That needs to be looked into. I spent a ridiculous amount just trying to get into a movie."

Punti negativi: "Personale ed intrattenimento ottimi. Cibo discreto, volo superaffollato e nessuna possibiltà di upgrade. Da migliorare la pulizia delle toilettes."

Punti negativi: "Would have been great if the airlines "flying" had actually been Lufthansa! My electronic ticket said Lufthansa, check in at Lufthansa, but when I got there and tried to check-in...NOT Lufthansa! It was United. I deliberately went out of my way to NOT book with United when placing my reservation. Personal reasons. Won't book this way ever again."

Punti positivi: "Lufthansa flights are by far the best way to fly transatlantic!!"

Punti positivi: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Punti negativi: "The seat didn't go back at all"

Punti negativi: "I was traveling with 2 kids, they placed us far away from each others When I asked if we could move us, staff declined, however we found other passengers were moved. Staff moved our luggage around the plane without informing. "special meal" was ordered, and delivered wrong. Hostess behaves aggressively and rudely, yelling at me (cabin manager apologised, too late anyway)."

Punti negativi: "We were offered two hot meals, each time with the same 2 choices. That's not much to choose from..."

Punti negativi: "Ritardo in partenza: 1 ora. Attesa per sbarcare: 30 minuti."

Punti positivi: "Tranquilita"
Punti negativi: "Nulla"

Punti positivi: "we arrived early. the headrests are well-designed- all headrests on all flights should be like this."
Punti negativi: "when we first boarded and went to use the restroom before the flight departed, the floor was sticky and smelled strongly of urine. had they even cleaned it on the turnaround? doubtul. several other toilets also smelled like urine early in the flght. the touch-screen on the entertainment interface is not very user friendly and was kind of frustrating."

Punti positivi: "the gate crew didn't care if there was chaos. no interaction with waiting passengers beyond those that queued up with direct questions. i'd liken the experience to herding cattle. customer service skills haven't been taught to these folks yet. if i were basing my lufthansa experience on this alone, i'd go out of my way to fly another airline next time. on the other hand, the people staffing the flight were extremely kind, professional, pleasant, personable. a much improved experience. so much so that i mentioned it to a few people once i got home. this crew has received more training on how to provide excellent service than the gate folks in frankfurt."
Punti negativi: "gate crew's attitude. it feels as though they are disdainful of the traveller. customer service matters. manage the boarding process. be nice about it."

Punti negativi: "Prima di iniziare l'imbarco il personale cerca volontari a rimanere a terra causa over booking e davanti cominciano a scorrerti immagini stile United Airlines... Questo genere di pratica mette ansia e rovina il viaggio in qualche modo, sei stanco, al secondo scalo magari, è venerdì sera e non vedi l'ora di tornare a casa, e loro ti piazzano la minaccia dell'over booking!"

Punti positivi: "I would like to commend the crew on this flight for the way they handled a medical emergency during the flight. I thought that the brew reacted and handled this emergency in a calm, professional and dignified manner. Very little information was conveyed to the passengers aside from what was necessary. I thought that was very dignified and respectful of the circumstance. The flight was diverted from Munich to Vienna, the affected individual was evacuated and the flight was back in the air shortly thereafter. I would like to say Very Well Done to the crew and airline for the training they received and handled the situation."

Punti positivi: "Pulizia, intrattenimento, aereo moderno e cibo"

Punti positivi: "Sedili spaziosi, snack gustoso, decollo e atterraggio in perfetto orario."

Punti positivi: "Cibo non male, sono stati serviti due pasti e uno snack - certo le porzioni erano davvero scarsine. Eccellente scelta di film, anche uscite recentissime, e personale disponibile. Volo in perfetto orario."
Punti negativi: "Incredibilmente, i sedili sono più vicini su questo aereo usato per un volo intercontinentale che su quelli per voli a breve raggio in Europa. Cercate di prendere un posto senza nessuno davanti a voi, o quando abbassano il sedile sarete schiacciati!"

Punti positivi: "Professional staff. Appreciated warm towels before meals. Appreciated few announcements during flight so we could sleep."
Punti negativi: "Difficult to eat when seat backs were back in front of us. Fight attendants did not request seat backs to be raised during meals."

Punti positivi: "Lufthansa crew is generally efficient, polite, and professional."
Punti negativi: "Wifi was slow."

Punti negativi: "That my seat was broken the whole time. I have a spinal injure and need to rotate positions while sitting. My seat was broken and my back hurt badly."

Punti positivi: "The very gracious crew kept coming by with drinks and snacks, as well as lunch and dinner (in coach).The entertainment system is top notch, with a few dozen movies, lots of TV shows and more, with screens for each seat. The only complaint is that there's not much space between seats, so that when the person in front of you leans back, things can get tight. On the plus side, the bathrooms are downstairs (down a short staircase) and there's plenty of waiting room, so you don't get the usual congestion. Overall, a wonderful experience for an intercontinental flight."

Punti positivi: "Overall it was a great experience."

Punti positivi: "there was ice cream for dessert at night"
Punti negativi: "- Delay > 2 hours and no info at gate at the time of planned boarding - unfriendly ground staff and chaotic check in - old 747, "entertainment 1970s standard - crew looked unkempt (like just out of bed), unfriendly to downright rude, my 85 year old mum was ignored repeatedly and ended up not getting enough fluids as a result - 1/8 crew members managed a smile on occasion - rushed meal "service", all they wanted was to disappear to sleep - crammed spaces - while it was announced "we have three different meal choices, you will have at least two choices" - ummm, no, it was pasta. Period. To be fair the pasta turned out ok. The morning dry ham and cheese bun was not, especially without any drink."

Punti negativi: "la prosecuzione del volo da Monaco a Trieste è stata un disastro. Volato fin sopra Trieste e poi ritornato a Monaco, asseritamente per nebbia, ma gli altri voli verso Trieste (es. Roma - Trieste) sono atterrati regolarmente. Penso che il pilota non fosse abilitato per atterraggio strumentale. Poi ripartiti solo il giorno dopo."

Punti positivi: "The seats are hard and we were packed like sardines in the back rows. Wish that they would pass out water more often, we were dehydrated and also cold. Choice of movies were ok. The kids movies were the best"
Punti negativi: "Seat co figuration is awful especially for families. Got very warm on the pls rand then very cold."

Punti positivi: "crew members are great availability of food choice availability of entertainment"
Punti negativi: "seats are uncomfortable the seating has no cushioning in it, food can be better"

Punti positivi: "Veloci e puntuali"
Punti negativi: "Lo snack offerto e l'intrattenimento non all'altezza del Brand"

Punti positivi: "Gentili"
Punti negativi: "Lo snack offerto e l'intrattenimento non all'altezza del Brand. In più il volo è partito in ritardo"

Punti positivi: "keep going"

Punti positivi: "Chairs were uncomfortable, mainly due to the front passenger was always in reclined mode, and the passenger behind me wouldn't let me recline... He would literally push my chair up, but that's probably because his chair can not recline!"
Punti negativi: "We needed to place special request on vegetarian meal, couldn't do it at booking or at checkin, was told to let crew know, they said it's too late. They brought us an "unclaimed" vegetarian meal, but it wasn't, it was Asian halal meal with lamb! After I let crew member know wmy husband was served meat instead, she denied it and said "its not possible" as the wrapper says "vegetarian". I informed her it actually said "Asian halal", she the proceeded to say, well, "i am sorry if it's wrong, but I gave you vegetarian". That said crew member collected my husband's plates while I was in the bathroom and came back later with a "vegan" plate that they now have available."

Punti positivi: "The seats were comfortable (economy), headrest excellent. Crew especially hospitable. Good food. It was nice to be offered drinks and food without extra charge, including alcoholic drinks ( even though we did not drink on the flight). I appreciate that Lufthansa does not charge for checked bag, food etc and hope to fly again on Lufthansa."
Punti negativi: "Having to pay for seat reservation ahead of the flight. I did not understand how seat selection would work and wanted to be sure my husband and I were seated together. I think I paid extra fees unnecessarily. It would be helpful to have better information."

Punti positivi: "Service was good, boarding was fast, no other issues."
Punti negativi: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Punti positivi: "Initially things were smooth. Boarding was on time."
Punti negativi: "But then they deboarded the plane and everything went south fast. They didn't tell us what was happening or where to go or what to do. Instead we were directed to different service centers. We were told conflicting things. Sometimes they told us to exit the airport through passport control, but without any information on what to do next. They reopened the terminal but then redirected us to a service center. That center was overloaded and we ended up waiting in line for service/information for the entire day. Once I was near the service center they dissipated the line. They told us there was another service center in a different part of the airport and that this one we have waited for was closing. We went there and it was also closed instead they had beds without blankets or pillows limit the halls. Alia we were in line for hours before they offered any water or food. Food was really late. Information was the problem here. We were not told what we should do except to check with the service center. Eventually a few of us tried to get through passport control and check the service center out front. This worked much better. I was able to get a hotel and a standby ticket. That flight went much better but getting that far was a mess."

Punti positivi: "The services, movie selection and food"

Punti negativi: "Asked hor wheelchair assistance on the 3 connecting flight ... Never got one Weighing the carry on is ridiculous! Had to tortow away stuff because a couple pound over British allows up to 50 pounds on a carry on Asked to switch seats and hot terrible service Tried to get boarding pass 24 prior could not They lost my luggage got it 3 days later And other things that I was not happy about"

Punti positivi: "I used to fly lufthansa for my europe travel for work about 15 years ago a lot and thought in recent years it may not have been as good but these flights made me appreciate Lufthansa anew. Crew extremely helpful and polite, always followed up to any requests. Instead of barking at us like United or American crew, they went out of their way to help my daughter get a makeshift icepack for some very painful bumps she got during our vacation. Crew also kept the bathrooms clean from time to time, which was a welcome relief for such a long flight. Desk staff/service desk also was helpful in directing us during the 5 hr layover to things at the airport itself that we could do. They also helped reprint the boarding pass and write down the baggage tags when security made me lose those by separating my wallet and boarding passes into mutliple bins."
Punti negativi: "Phone service. When I tried to book my seats and meals, the lady kept getting things wrong, and ended up not getting me the seats I had specifically ended up asking for. So, when I arrived at the airport and printed my boarding cards, those were seats I did NOT want and all the service desks insisted that's what I asked for. No low carb meal option was surprising. Meal service sometimes felt like too close to each other else too far apart from snacks - didn't feel like we had enough time to digest and get some sleep, while at other times we were seeking out snacks.Overall good quality of food however."

Punti positivi: "going home"
Punti negativi: "support call line entertainment food connection time all sub standard in economy plus... will not use again."

Punti positivi: "The entertainment options are excellent and make the flight go faster. Meals are good and well spaced."
Punti negativi: "Leg room in economy class is still a problem. 11 hours with very little room to shift position is just unpleasant."

Punti positivi: "All"

Punti positivi: "Great service, good leg room this plane versus last flight going the other way."
Punti negativi: "Plane late, better communication and gate change notice would have helped"

Punti positivi: "A delay on our first leg (from Marseille to Munich) meant we missed our flight connection to SFO. Ok, these things happen. Lufthansa customer service in Munich was excellent--courteous and informative. We did not have to negotiate for lodging and other amenities while we waited for the next day's flight. Lufthansa provided for us with grace, including hotel, dinner, breakfast and the shuttle to and from the airport. The accommodations were excellent and we adjusted to our new departure time in comfort."

Punti positivi: "The plane was incredible,the comfort,service,food was outstanding!I have been flying with many airlines over many years but this was amazing!!!Thank you,Lufthansa!"
Punti negativi: "No complaints"

Punti positivi: "Good plane, good crew, very nice having a row to myself. Loved the pretzel roll sandwich - good flavor, good texture, just the right amount of warmth!"
Punti negativi: "Was spoiled by the 787 entertainment system on the outbound trip to London - this one was sluggish and dim. The curry chicken meal was not terrible, but not great."

Punti positivi: "Constant food & drinks; large selection of movies, shows, music, games. Very courteous staff."

Punti positivi: "This was a Lufhansa operated by United flight. Plane was clean. Bathrooms were well-stocked with paper products, which can sometimes be a problem on a long-distance flight. Seat in Economy Plus was OK for comfort, but I resent having to pay more than $100 for it. Plane left on time. Ground crew was very nice and helpful and friendly."
Punti negativi: "This was a Lufhansa operated by United flight. My audio key pad stopped working and I could not hear the movie audio after the first movie. It was stuck on one music channel, which had a short playlist. The light stopped working as well. I could not use the personal device entertainment system because the United system doesn't work with my Silk browser on my Kindle. My biggest complaint, however, was the boarding process. Every three minutes a flight crew member would announce, "Please move into the seat area and don't block the aisle, we have a lot of people to board" in a very exasperated voice. I felt assaulted. I didn't see any United crew members helping people with their luggage or trying to find additional luggage space for customers as I have on British Air, Swiss, and Lufthansa flights. I get that luggage is heavy and people can sometimes be uncooperative and flight attendants may not have signed up to be baggage haulers, but could you please HIRE someone strong to help with loading luggage on international flights? I don't like being treated as someone who is standing in the way of a smooth boarding process."

Punti positivi: "I was very sick through the flight and they took such good care of me. I appreciate their care and help from the bottom of my heart."

Punti positivi: "Crew, boarding, flight ahead of schedule"
Punti negativi: "I booked Lufthansa...why was I on United?? United is a far inferior company. No food on a cross-country flight?? I was asked to pay for any more than a couple glasses of water. Really? On a 6 hour flight? I had to pay for entertainment? All my other flights it was free...feels like nickle and diming. Will not fly United again."

Punti positivi: "Nothing. Our flight was delayed by 4hrs due to weather conditions at SFO."
Punti negativi: "Same issues as per first leg of my trip - Brussels/Washington, but even more restricted seat space. There was a empty row[3 seats] empty behind me. I'm a DVT patient[got it a couple of years ago while flying back from China - didn't move during the entire flight] and need to move frequently and need legroom to stretch out my legs as much as possible when sitting. Anyway, having informed a crew member about my DVT condition, I asked if I could move in the empty area - mind you, that was after plane door was closed and boarding had been completed. She refused only to give after takeoff the area to a lady with a little dog in her purse. This flight was operated by United. Our household will from now on avoid any flight that's operated by United."

Punti positivi: "Crew was very professional and attentive. Great experience."
Punti negativi: "Boarding was delayed for some reason, and the ground crew did not board by rows making boarding process a mess. I am also disappointed that seats don't have power outlet (USB only) in the 380, one of the newest planes. I bought the Wi-Fi day pass but my laptop run out of battery towards the end of the flight."

Punti positivi: "decent movie selection"
Punti negativi: "boarding was delayed, and waited a log time for baggage"

Punti positivi: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Punti negativi: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."

Punti positivi: "Flight was delayed by over three hours."

Punti positivi: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Punti negativi: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."

Punti positivi: "The price was nice."
Punti negativi: "Plane looked unkept on exterior. Crew was nice but lazy."

Punti positivi: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."

Punti positivi: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Punti negativi: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."

Punti positivi: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Punti negativi: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."

Punti positivi: "Reasonable seat space for economy. Good selection of movies. Food reasonably good. Crew very efficient."
Punti negativi: "Boarding at Amsterdam was disorganized. All economy boarded together. No row number boarding (which was the process for the outbound flight from San Francisco). Lights in economy were not switched off or even dimmed during the flight making it difficult to sleep especially if you had a window seat."

Punti positivi: "Crew very efficient Food was reasonably good Good movie selection"
Punti negativi: "Boarding at AMS was very disorganized. No row boarding for economy, just all at once Lights stay on during the flight, so difficult to sleep"

Punti positivi: "Services were appropriate for the time of departure and length of the flight."
Punti negativi: "Nothing really"

Punti negativi: "My family of five spent a lovely week in Sardinia. Our return flight took us through Rome. We were boarded an hour ahead of departure from Rome for our 10+ hour flight, only to be held on the ground for a one hour delay. Barring equipment malfunction, this is a totally unacceptable way to treat people. Be assured that I will avoid Rome in the future if at all possible. I trust that Rome nor Italy need my tourist dollars and there are many lovely other places to spend them. Exceedingly disappointed, Pam Just"

Punti positivi: "Crew was good, boarded early and arrived a bit early."

Punti positivi: "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Punti negativi: "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."

Punti negativi: "The food was inedible--from the chopped RAW potatoes to the slimey, tiny bit of pale turkey. It must have left a foul taste for the crew, too, since they were cold and unwelcoming."

Punti negativi: "As a Delta Elite member I was not impressed that the First Class section had only 1 person in it. Should have been some people upgraded."

Punti positivi: "entertainment options"
Punti negativi: "lack of USB or other power outlet to charge my own devices, poor responsiveness from crew"

Punti positivi: "Crew were professional"
Punti negativi: "aprreciste the snack, but a bit blah!"

Punti positivi: "Puntualità all'arrivo ad Amsterdam"
Punti negativi: "Ritardo all'imbarco, mancanza di un numero sufficiente di sedili per sedersi al gate a Fiumicino in attesa del volo"

Punti negativi: "Only beef in meat options"

Punti positivi: "Crew was very good. On time, luggage arrived on time too. Glad fhat the movies and music worked this time--first time in last few flights. Anytime there are no hitches, its a good flight (most do have hitches)."
Punti negativi: "Simply uncomfortable--no way around it. Food is 'meh'. Boarding in Schipol was a challenge--it was hard to find out what gate to go to, i had to investigate to get hints. Entertainment system worked on this flight, but that's the first time in my last 3 cross-Atlantic trips."

Punti positivi: "Boarding was efficient and the crew were nice."
Punti negativi: "the seating is horrible. it was the tightest seating I've ever experienced."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Terrific hot breakfast in bus. class"
Punti negativi: "Window did not darken like the others."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "The aircraft"
Punti negativi: "No overbooking next time!"

Punti negativi: "Troppo ritardo"

Punti negativi: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "The flight arrived a few minutes early."
Punti negativi: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Punti positivi: "Entertainment options."
Punti negativi: "Service was poor, seat did not recline, and the food was terrible."

Punti positivi: "The constant smile conferred by flight attendants through the entire flight."
Punti negativi: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Punti positivi: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Punti negativi: "I would have to dream something up."

Punti positivi: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Punti negativi: "Boarding could be better"

Punti positivi: "Nothing to mention"
Punti negativi: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Punti negativi: "Nothing special"

Punti positivi: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Punti positivi: "Good selection of movies."
Punti negativi: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Punti positivi: "Comfortable and well laid out seat area"
Punti negativi: "Food was a little substandard for business class"

Punti positivi: "Good flight, arriving well on time."

Punti positivi: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Punti negativi: "Nothing to say"

Punti positivi: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Punti negativi: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Punti positivi: "Great on board service from a very professional crew."
Punti negativi: "Can't think of a thing."

Punti positivi: "The entertainment options were good."

Punti positivi: "Food was excellent, frequent and filling"
Punti negativi: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Punti positivi: "Very friendly crew going out of way to assist in making trip comfortable"
Punti negativi: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Punti positivi: "Friendly attendants. Decent food, and frequent snacks and beverages."
Punti negativi: "No charging ports for electronic devices."

Punti positivi: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Punti negativi: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Punti positivi: "I really enjoyed the flight...everything was smooth and we arrived on schedule."

Punti negativi: "No leg room"

Punti positivi: "Crew is very nice and helpful. Food is just fine. Serving complimentary white and red wine."
Punti negativi: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets to charge your phone. For me it is important on the long flight."

Punti positivi: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Punti negativi: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"

Punti positivi: "The flight was very fast, boarding and getting off were fast and convenient. They had a new Korean movie that I've been wanting to see but didn't expect would be offered on an airline, so that was great!"
Punti negativi: "The crew seemed quite stressed, when I asked to store my wedding dress in the crew closet they were very short with me, which made me feel really guilty about it, as the stewardess obviously thought I was very troublesome, but they did allow it. The food was quite bland. The entertainment was much more limited than most international flight lines."

Punti positivi: "Service, staff, food and beverages all excellent"
Punti negativi: "Seat was just a little hard when lying on my side"

Punti negativi: "We missed are connecting flight"

Punti negativi: "i get sit 57 E both way forvard and come back. My travel was very long - 4 flyds. One of them t his is 11 hours. I am very very tired."

Punti positivi: "The crew was friendly and helpful. There were multiple runs for drinks and the meal was delicious. The entertainment tablet offered good movies and tv shows."
Punti negativi: "The lights where not lowered down to make it easy for people to rest and make it easier to fall sleep."

Punti positivi: "Pilots did a great job at Helsinki. There were a strong wind and rain. Crew was really sweet."
Punti negativi: "There was a confusion with boarding passes in Helsinki. Some of passengers were waiting almost until beginning of boarding with no seat number. Also was a delay because they're waiting for a some passenger from a connecting flight . Seats haven't enough leg room for person 5"8 but crew and food was amazing."

Punti negativi: "See above"

Punti positivi: "I made it home safe."
Punti negativi: "Poor boarding, delay caused us to miss connecting flight, new flight plan did not have enough time to pass though customers, bag not delivered to final destination. In office now trying to locate."

Punti positivi: "Nicest plane I've been on. Boeing for life."

Punti positivi: "Everything went smoothly"

Punti positivi: "Boarding was easy"
Punti negativi: "Drinks were for an additional charge"

Punti positivi: "The cabin was very clean and the flight was smooth dispite heavy crosswinds on approach."
Punti negativi: "The boarding was awfully slow, and the flight departed nearly half an hour late. The cabin crew offered free water and coffee, once. Even then I had to ask the flight attendant, they did not ask me. No entertainment on the flight, magazines were rather pricy so I read a book and caught up with some sleep."

Punti positivi: "Everything well organized"
Punti negativi: "None"

Punti positivi: "Liked seat size and spacing on the Airbus - better than American 777"

Punti negativi: "Touch screen TV harder to switch channels/choices. You either touch hard or harder on screen (mostly few times)."

Punti negativi: "food was about the worst I have seen (with special mention to the coffee served as it was def the worst even for airplanes standards) could not check in online ( web would not allow me)"

Punti positivi: "Comfortable smooth flight, quiet in the large modern BA A380 aircraft"
Punti negativi: "Usual boarding with people in rear having to get past people in lower row numbers having been boarded first."

Punti positivi: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"

Punti positivi: "Great flight and nice people"
Punti negativi: "Because the flight was through british airways, extra baggage was $90 much more expensive than Finnair's prices. After paying that before departure to London I recieved an email from British Airways that stated an extra bag for both my flight to London and return flight to San Francisco had been fully paid for. At the airport I was told by British Airways employees that I would have to pay another $90 regardless of what my email said because their official prices are $90 each way not both. I showed them the confirmation I had recieved and all they could say was "that is confusing". There was very little empathy or attempt to help. As a result I was forced to leave the suitcase behind with my acquaintance in London and do an in airport shuffle of all of my belongings. The flight was great but beware emails that may not match up with online info."

Punti positivi: "Crew fantastic. Food, wine, comfort of aircraft, on time, EVERYTHING!"
Punti negativi: "Nothing"

Punti positivi: "the price was very good"

Punti positivi: "Good airplane, big and clean. Very punctual ."
Punti negativi: "Not food just a very small drink"

Punti negativi: "Had to rush to my next flight and the gates were far apart."

Punti negativi: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."

Punti positivi: "9 month old A380 with dedicated flight crew - everything on time - what more is there to ask for?"
Punti negativi: "Airplane meals tend to be carb-heavy and the food service was no exception. Always a roll or bread but this is normal."

Punti negativi: "In-flight entertainment was not working. Made and 11hr flight seem light 20 hrs."

Punti positivi: "I was not well and at the check in the lady was kind to change my seat ..."
Punti negativi: "I order a special meal ....no meal for me on the plan ."

Punti negativi: "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"

Punti positivi: "easy - no surprises"

Punti negativi: "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."

Punti positivi: "The crew was amazing. It was a long flight and they kept bringing us drinks and snacks for 10+ hours."

Punti negativi: "Was not able to check in online on either leg."

Punti positivi: "The lie flat bed was nice. Lots of good, new movies"
Punti negativi: "The seats are very narrow and you'd either have to climb over someone to go to the bathroom or someone would have to climb over you. And we're talking about complete strangers most of the time. The flight attendants were not very attentive Food was not good at all even for air plane food"

Punti negativi: "Terrible wait to depart. Altered my pick up plans in Barcelona and made me incur in extra expenses"

Punti positivi: "I took the bus back and forth from SF to London. Overseas I am now in contemplation of only flying British Airways from now on. The ride is comfortable, enjoyable, entertaining, adequate space, excellent service, food and drinks are the best I have had, and exceptional services and attention. This goes for both flights. I have been recommending Britsh Airways over the last several weeks to pretty much everyone I know. My family and I will be looking to British Airways for overseas flights as a priority."
Punti negativi: "Connecting flight thru Heathrow was too close for comfort. I just reached the gate at the end of boarding. If there had been a glitch at all I would have missed the flight."

Punti positivi: "Food, drink, and movies were great! Gotta love the A380 and British Air"

Punti positivi: "British Airways operated this flight and it was a great experience. The seats were cramped, but almost to be expected for an economy service overseas."

Punti positivi: "The food and Cava were excellent. So were the friendly staff."
Punti negativi: "Seats slightly too small, but thankfully not as bad as American Airlines on the way over: that was horrible!"

Punti positivi: "I liked the crew and the fact that the flight was on time in both directions. We actually landed a little earlier than scheduled. The food was decent enough for airplane food and there were some recently released movies to watch."
Punti negativi: "The seats were a bit cramped, which I guess is to be expected on a plane."

Punti positivi: "everything except food"
Punti negativi: "food"

Punti negativi: "Seats on the Dreamliner seemed cramped and too close together."

Punti positivi: "They keep you well fed. Helps the time pass on a long flight."
Punti negativi: "the touchscreen for the movies didn't work well. I had to touch 5 - 10 times to get it to respond."

Punti positivi: "Seats are really good"
Punti negativi: "Feel throughout the trip of beeing in an overcrowed bus will no personal touch of service"

Punti positivi: "Free wine with horrible food"
Punti negativi: "3 hr. Delay, food was horrible, no reading light, movies would play for 5 min. Then start Over. Unable to pick seats"

Punti positivi: "The crew was always present, pleasant and efficient. The plane was spotless and very comfortable. I did eat the food. We have been looking for an alternative, trying to avoid Heathrow on our way to and from Rome . I will be using Finnair again. Thank you, M. Di Giulio"

Punti negativi: "The plane was not the plane that was on the itinerary when I placed my order, it was very old did not even have fans above the seats. The movie selection was terrible. It was so hot, that by the end of our flight my wife and I both had swelled ankles. The staff was very unpleasant. We were on our honeymoon and it could not have started on a worse note. It was 10 hours of hell. I would never fly with Finair again. The flight back was the same. We could not be more disappointed."

Punti negativi: "Reindeer sandwich? Come on really?"

Punti positivi: "Same as above"
Punti negativi: "It's extremely difficult to catch the connecting flight to San Francisco in 45 minutes"

Punti negativi: "Our flight TO Rome via Copenhagen was canceled and some of our party needed to find overnight accommodations in Chicago."

Punti negativi: "Delay was ovet 4 hours."

Punti positivi: "Flight on time. Meals and service were better than expected. Long international flight was smooth."

Punti positivi: "friendly and helpful people,on time,efficient"

Punti positivi: "Crew was great. One of the best ever."
Punti negativi: "With a flight scheduled for around 11 hours, seat comfort is at the top of my list of importance. These big Airbus planes have the worst seats for long hauls. I had forgotten previous experiences when I made the reservation but won't in the future. If it is a big Airbus, I'll opt for a flight with a 767, 777, 747 or 787. And what's with one soda per flight? Overall, an acceptable flight but just barely."

Punti positivi: "Best of class service + great cabin. I sat in coach but it felt like business class on other airlines (which makes me wonder what business class is like on SAS! ). Highly recommended."

Punti positivi: "I made it to where i wanted to be, Seats were comfortable, there were movies and TV."
Punti negativi: "The person behind me kept hitting the screen on my seat which caused my seat to move, nothing your company can do about that. Any thing else I did not like was outside SAS's control."

Punti positivi: "Crew was OK"
Punti negativi: "Check in Process in Milan Malpensa was chaotic at best! Did not have a good back up plan in place when the plane coming to Malpensa did not come due to maintenance."

Punti positivi: "It was a new airplane and the in flight movie system was excellent"
Punti negativi: "As always - narrow seats"

Punti negativi: "Really not much space in economy even for a rather slim person."

Punti positivi: "Friendly, professional staff. Good warm meal."
Punti negativi: "Definitely did not like that my rollator (walking aid) was lost, and it was two days before I finally got it! So I had to stay inside the house (my son's) for two days! Not happy about that!!! No explanation of where it had been, my guess would be that it never got aboard the plane from Copenhagen. I am 80 yrs.,and I need my walking aid."

Punti positivi: "boarding was good. crew was friendly. seat was ok. arrival was on time (which is very important)"
Punti negativi: "no wifi for 11 hour flight. in flight entertainment system very dated - offered movies, but not on demand - all movies started and stopped for all passengers at the same, set time. food in economy was just ok."

Punti positivi: "Service was excellence, flightattendends are in a good mute, water bottle in Front of seat So, attentive, friendly, uncomplicated, fast service was very pleasant"
Punti negativi: "the quality of food has significantly place upward / the food quality is still very upgradeable, the flight time is really damn long and hard to bridge"

Punti negativi: "non comprate un biglietto in business class 150 euro per un panino !!!"

"More water delivery and less time between meals. Good food and staff"

Punti negativi: "Only serving beef as meal in economy was not great. A choice would be better."

Punti negativi: "No wifi"

Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti negativi: "We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier."

Punti positivi: "Good selection of movies and music. Food was mediocre."
Punti negativi: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."

Punti positivi: "The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing."
Punti negativi: "In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing."

Punti negativi: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"

Punti positivi: "The airplane clean ,Food good etc."

Punti positivi: "tutto"

Punti positivi: "Nothing really; this looked like the cheapest transatlantic airline that I have ever taken. Will try to avoid in the future."
Punti negativi: "Limited selection of food, snacks, and drinks Limited selection of movies"

Punti positivi: "Boarding on time"
Punti negativi: "Unfriendly crew & awful food"

Punti positivi: "This airline is punctual and the pilots are good."
Punti negativi: "The service is minimal, you pay for any alcohol and the food is nothing to write home about."

Punti positivi: "The only thing that saved the flight was a good crew and decent food."
Punti negativi: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."

Punti positivi: "Crew, food"
Punti negativi: "Boarding could have been smoother. Entertainment system could have a better selection of movies and tv programs"

Punti positivi: "The crew on-board were polite and did a fairly decent job, with what they had to work with... It's a big long flight of 11+ hours, so tough to deal with so many people. An unexpected surprise was the nice selection of all types of movies to watch and kill time."
Punti negativi: "300+ People on a plane will "radiate" heat, so the temperature inside the cabin after 6 hours was so hot that I was perspiring profusely. I even requested it be adjusted, which it seemed to be for a few minutes but then right back up to 27°C... it is too long of a flight to be that uncomfortable with no adjustments considered. I asked other passengers if they too were "uncomfortable" ALL said yes. This would have solved also in my opinion the screaming small children that were also obviously "irritated" A cooler cabin would have induced a "sleep" environment, none of which I was able to get. Sadly, based on this alone, I will not fly SAS again, unless Business Coach class or 1st Class. I was surprised that an additional Coca-Cola was charged for when some beverages were complimentary... puzzling."

Punti positivi: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Punti negativi: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"

Punti positivi: "Fair leg space, kind stewards."
Punti negativi: "It would be nice if they could offer some snacks or something to drink. Seems to be higher quality than low costs, so they could afford to offer that."

Punti positivi: "I was treated by the cew very, very badly. Food was terrible."

Punti positivi: "Great flight, friendly crew, good food, entertainment was ok"
Punti negativi: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"

Punti positivi: "The service is nice, people are friendly, and good environment at airport!"
Punti negativi: "The flight delayed too long...I was waiting total 8hrs in Copenhagen Airport! The first time I took SAS."

Punti positivi: "Very friendly crew Intime departure and arrival"
Punti negativi: "It was extremely cold in the plane (I was in row 32). Many passengers had the blue blanket wrapped around them even over their head"

Punti negativi: "since all tickets and passports are checked in advance and do not need to be scanned again when boarding, they really should start boarding from the back of the aircraft (after all the business, first-class, and priority folks) because it would really speed things up the main meal was good, but the snack was much smaller compared to my flight from Chicago to Stockholm"

Punti positivi: "Flight crew was curtious"
Punti negativi: "I was seated in the emergency row and clearly had a cast on my right arm at check in and I was seated next to my travel companion. Required to move which was aggreivating."

Punti positivi: "Safe departure, flight and landing."
Punti negativi: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."

Punti positivi: "Delayed flight arrived nearly on time."
Punti negativi: "- Boarding process chaotic. Boarding began 20minutes after the scheduled delayed-boarding time without any notice. Gate seating area at CPH was far too small - very stuffy and standing room only. - Aircraft on its last leg. Most of the A340's seats had broken cupholders. Restrooms were out of paper/soap with no attention from crew. Overhead personal lights were either burnt or malfunctioning. - Lunch meal was decent. pre-landing meal is the same as the snack... some sort of dry and non-appealing wrap. - Crew did not perform passenger safety-check before takeoff and landing (seat backs raised up and seat belts fastened)."

Punti positivi: "I am pleased we landed."
Punti negativi: "entertainment system did not function properly. when it did, movie selection was terrible. very mediocre flight experience by mediocre, government funded airline that doesn't really need to compete for business."

Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"

Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"

Punti negativi: "Mostly junk food"

Punti positivi: "I liked the movie quality and overall order of the stuff and the flight."
Punti negativi: "Since when do I have to pay for wine? :( Also, too few movie choices."

Punti positivi: "Very comfortable 11+ hr flight. I also had an empty seat next to me so maybe that helped? The food was great."
Punti negativi: "I wish the landscape cameras worked the entire time!"

Punti positivi: "Entertainment variety"
Punti negativi: "You had to pay for drinks"