In flight service was only a small bottle of water. - not sure why they even come through the plane when the could just put the bottle of water on the seat before we board.
Travelling with a baby is always challenging, it was further challenging when your upfront reserved seats were changed without you being given any notice and you are a Gold Star Alliance customer.
Punti positivi: "The crew was amazing, food and overall experience."
Punti positivi: "I was seated next to my fiancé. We were separated on Blue air."
Punti positivi: "Crew was excellent"
Punti negativi: "N/A"
Punti positivi: "Pilot kept us well informed."
Punti negativi: "Flight attendants were rude and impatient with anyone not speaking greek."
Punti positivi: "delayed flight, my suitcase did not arrive to destination"
Punti negativi: "15 min late and at Athens airport took me 40min to get my luggage."
Punti positivi: "The food was probably the best meal I’ve ever had in Economy."
Punti negativi: "The seat pitch was really poor. I’m only 5’ 11” and my knees were rubbing against the seat in front of me the whole time. The seats weren’t particularly comfortable either."
Punti negativi: "The food honestly"
Punti negativi: "Horrible food"
Punti positivi: "Assistenti competenti"
Punti negativi: "Avrei dovuto specificare che sono vegetariano"
Punti positivi: "Great staff, easy boarding, clean and the entire crew was well trained and professional."
Punti negativi: "The seat backs are hard and there is very little knee room"
Punti positivi: "The flight attendant was welcoming at the door and the service was done efficiently."
Punti negativi: "The tv monitor at the airport never bother to inform the passengers which was the boarding gate. After asking other passengers we deducted the gate number. The boarding was like a cattle drive bordering on a stampede since Aegean Airlines didn’t bother to divide passengers by groups, so people rushed to be first in line. We waited standing with our carryons for over 45minutes. Nobody knew what was happening or when they will start boarding. Naturally, when we finally got on board people where blocking the aisle because Aegean didn’t bother to board from back to front as it is usually done. The flight attendants were sweet but their English was almost unintelligible. My brother works and I worked for major airlines and have never seen anything so disorganized and unprofessional."
Punti positivi: "Crew was pleasant. Boarding was efficient."
Punti negativi: "Seats not particularly comfortable after a trans Atlantic flight. This review process needs a N/A category."
Punti positivi: "Very nice crew! Comfortable aircraft"
Punti negativi: "The three boarding passes sent to my email with no practical option to use them"
Punti positivi: "Nothing"
Punti negativi: "Everything. The plane was so delayed, then they lost"
Punti positivi: "The flight was ok , even though it was delayed 40 minutes"
Punti negativi: "I was surprised and disappointed when I found out that I had to pay for my Standard luggage 1 suitcase per person cist me an extra $92 USD and I now know that I will also have to pay on the yrip back . You site eas very unclear about this , exttemly disapointing!"
Punti positivi: "Clean aircraft. On time. Crew very attentive."
Punti negativi: "Seats are too close together. I could not lower my tray table without hit my stomach: I would like to see some kind of entertainment."
Punti negativi: "No entertainment"
Punti positivi: "Same"
Punti negativi: "Same"
Punti positivi: "The crew was attentive, kind and welcoming. The leg room even in economy class was more than you might find on bigger airlines in business class! Very pleasant experience all the way around."
Punti positivi: "We got a full meal and a drink. The crew was nice and accommodating!!!!"
Punti positivi: "Food and service and that they recycle!"
Punti negativi: "60 euros for one checked bag is insane!"
Punti positivi: "Everything"
Punti negativi: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Punti positivi: "nothing"
Punti negativi: "no words to describe how bad it was - the main problem was the operated company at Israel"
Punti negativi: "baggage fees were totally unreasonable high"
Punti positivi: "Thanks for giving us drinks and food!!!"
Punti positivi: "Clean, smooth, on time"
Punti negativi: "Not interesting"
Punti positivi: "crew on board was nice"
Punti negativi: "very bad service at the airport. The counter for checkin opened very very late, they did not have enough people to serve clients fast enough and they had real trouble with handling aged passengers that could not speak German. In the End they also lost one of our luggage, and we now have to wait one day to get it back at our destination in thessaloniki."
Punti positivi: "Before the first fly we request to be on the front and we ger the last row!!! The plan was so small that i cant get inside and i'm 1.90 m so i need to put my legs out and all the time the girls staff kick my legs and wake me up Before i get inside the plan they took my trol (small sutcate) becuse "it's to much big" (this is the regular size!!!! and when i told the girls they told me that we dont dissc lus about it!!!! Al the flight their wasnt ballans and it was terrible i felt so bad and when all the people get a paper to feel and i was sleep so no one told me that i need to do this Terrible flight of my life!!!!"
Punti positivi: "New, clean plane, meal served on board was unexpected but very good, crew was professional. App for Aegean Airlines works well."
Punti negativi: "Seats were uncomfortable and small. Boarding was messy and didn't seem to work very well."
Punti positivi: "Service on the plane, the food was an added bonus, and the orice."
Punti negativi: "I did not like the fact that they would not let me bring my small carry on and my laptop bag. They considered it to be two bags. Other people had two bags that were larger than mine. Also there were plenty of open seats hence plenty of overhead space for my bag, but they forces me to check it."
Punti positivi: "Great service nice food comfortable flight"
Punti negativi: "Nothing :))"
Punti positivi: "Leaving and arriving on time, snacks not bad."
Punti negativi: "I was charged 68 Bulgarian levas on our way back to Beirut . I had the same language from Beirut to Sofia and didn't pay any penny They asked from me 40 EUROS but the lady accepted 68 Levas. I wonder if the money went to the pocket of the employee."
Punti positivi: "Good food and beverage service on a short duration flight."
Punti negativi: "Boarding was a little cumbersome, having some reading materials would help."
Punti positivi: "Nothing"
Punti negativi: "I missed the flight because I was provided an incorrect departure time in the booking confirmation. I was not provided any indication of the departure time change and had to pay 129$ changing fee. Never booking through this website again."
Punti negativi: "Terrible seats uncomfortable that could not even recline"
Punti negativi: "The ticket didnt specify the type of economy class so we had to pay for extra baggage"
Punti positivi: "Was functional, did the job"
Punti negativi: "More organization"
Punti positivi: "Very friendly. Comfortable seats."
Punti negativi: "I had only one piece of luggage to check in, and I had to pay for it as if it were a second piece which we sometimes have to pay extra for. In which world would a traveler to a outcry country travel without luggage???"
Punti positivi: "The airplane was comfortable"
Punti negativi: "I purchased my ticket in advance and upon checkin was never informed that I was standby. I dont know why the seats were oversold. Ultimately, I did get a seat but the confusion and communication regarding the standby was stressful"
Punti positivi: "Direct flight, comfortable seat, departure in time, no waiting time in check in"
Punti negativi: "Short direct flight, but too expensive! Even for first bag need to add more money. Limited varity of drinks."
Punti positivi: "Nothing"
Punti positivi: "The flight attendants were very friendly and accommodating. There was definitely a positive vibe from the entire crew."
Punti positivi: "Quick, straightforward, only a little late."
Punti negativi: "The hot shuttle bus. They really need to turn on the air conditioning!"
Punti positivi: "The plane was clean and the flight smooth."
Punti negativi: "The boarding process was frustratingly disorganized. We had no idea if we were in the right place or why boarding was delayed."
On time, nice crew. BA food sucks. Layout of business class seats, totally uncomfortable & Badly designed
Boarding was chaotic but it was mainly due to the airport logistics, snacks on the plane can possibly improve for the short flights
Primo volo cancellato e secondo in ritardo di 2 ore
Siamo partiti e le valigie sono arrivate tutto ok
Not being delayed to arrive, and delayed for departure, and delayed to deplane.
I thoroughly enjoyed the service and attention from the crew from my flight with British Airways. Will try to book with them anytime I can.
+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo.
Fully booked so the BA policy of 2 pieces of carry on falls down....
The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week.
Punti negativi: "Enternteiment and seats"
Punti positivi: "Quick flight. Friendly cabin crew."
Punti negativi: "Nothing."
Punti positivi: "Great crew"
Punti positivi: "The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up."
Punti negativi: "We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead."
Punti positivi: "Crew worked hard to keep to time and make passengers comfortable."
Punti negativi: "Boarding gate crowded."
Punti negativi: "Seriously on an international flight between Linate, Milan to Heathrow, London PAY pounds for a hot coffee or tea."
Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"
Punti positivi: "Tutto bene"
Punti positivi: "Great crew, excellent legroom, excellent meal, snacks"
Punti negativi: "Eliminating the 1 hour delay to get to the gate at Logan after landing early."
Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"
Punti positivi: "Nothing."
Punti negativi: "Almost everything. BA is simply an embarrassment."
Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"
Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"
Punti positivi: "Service"
Punti negativi: "Tempo di off-boarding"
Punti negativi: "I film in italiano sono limitati"
Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"
Punti positivi: "In time departure and friendly staff"
Punti negativi: "No complaints"
Punti positivi: "Flight crew was friendly. Getting to leave the plane."
Punti negativi: "Seats were the smallest since I tried Ryan Air. Boarding is ridiculous process of elevators, buses, and salmon stand-offs as people board from the front & rear with no guidance. Arrival was also waiting on buses before a 15 minute ride to the far side of the airport. No food or beverage is offered free. Not a pleasant experience in any way."
Punti negativi: "Il ritardo di 1 ora per la partenza"
Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"
Punti positivi: "The crew was enthusiastic"
Punti negativi: "No m&s sandwiches on board, half filled tea cups (even when asking for no milk)"
Punti positivi: "short flight, no issues"
Punti negativi: "nothing of importance"
Punti negativi: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."
Punti negativi: "Seats to small"
Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."
Punti positivi: "N/A"
Punti negativi: "N/A"
Punti positivi: "BA did everything right. Weather caused hours of delays on tens of flights. Airport was not prepared to manage the volume"
Punti negativi: "Over 2.5 hours delay"
Punti negativi: "If you want to reserve your airline seat (I'm talking a standard economy seat) you have to pay $34 per seat if it's 24 hours or more before your flight. Guess what happens at 24 hours? The airport takes over and you're stuck in the middle of a crowded 10.5 hour flight all because you weren't able to select your seat ahead of time. Just another money grab from a tanking airline."
Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."
Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."
Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"
Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"
Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"
Punti negativi: "I wish we would have been offered something to drink that was complimentary."
Punti positivi: "The space on the flight"
Punti negativi: "Virtually impossible to feel comfortable that I had successfully checked in. The app kept telling Facebook me I wasn't checked in. AND when I went to review the checked baggage policy to make sure I didn't have to pay for my first checked bag (there was a "YES" notice on a prior screen that made me wonder), the app didn't give me a way to "return to finish check in". Quite unsatisfactory in this day and age. Otherwise, the flight was lovely."
Efficient boarding and offloading. Cheap flight… get what I paid for!
un enregistrement des bagages par ordre de vol. Le plus tôt en premier;
flight was delayed but overall all was good
Very much on time, enjoyed the magazine and services
A coffee at 7 am in the morning would have been nice.
Welcome to the new age of flights!
We hope that soon Sky Express will have the entire airplane fleet refreshed. More new airplanes to fill the gap and expand further direct flights to new airports. Crew acts responsibly and kind, which is even more important at this pandemic period.
I was going to miss my connecting flight with sky Express also and the people in the office said they couldn't help me book another flight for the next day, but that I had to wait until anthens and go their office to help me. Other people on staff were friendly though.
Punti positivi: "Not a lot of anything."
Punti negativi: "Everything. Just a really bad flight I’m general."
Punti positivi: "Never again"
Punti negativi: "Everything."
Punti negativi: "I had to pay extra for baggage, I had baggage on the booking, but upon booking it was only for 8 KG, and need to purchase more, The baggage cost was almost equal to the ticket, needs to be addressed on the home page, I pick with baggage and then booked the ticket, needs to show that it is not the same baggage as other flights, comparison is wrong."
Punti negativi: "Only allowed 15kgs even though we had booked for 23 on the way to Santorini. Not sure where this discrepancy occurred but had to pay for extra weight."
Punti positivi: "Crew and flight attendants were highly professional. Arrived early; short boarding time. Airport was clean and easy to navigate. Good places to dine."
Punti negativi: "The web site is difficult to navigate, including the determination of luggage pricing and seat assignments only available at check-in."
Punti negativi: "Three hours of delay for no apparent reason."
Punti positivi: "Fast flight. Nice staff onboard aircraft."
Punti negativi: "The boarding process at Milos airport is a bit slow but I guess that is to be expected in the islands."
Punti negativi: "I have never been treated so horribly by another human as I was by the boarding gate agent. My luggage was a roller board that was approved by the check-in counter to go aboard. Upon boarding the woman refused to let me board stating my bag was too large. I was charged 60 euros."
Punti negativi: "The repeatedly delayed our flight without further information, leaving us in the dark as to what was goin going on, the reason for the delay, and when the expected new time of take off is. Disappointing service. Could have been better handled by sky express staff."
Punti negativi: "Delayed and slow"
Punti negativi: "Flight delayed with no notice / flight attendant rude , very bad experience"
Punti negativi: "Sent the passengers but not your bags without telling us. Caused a great deal of trouble, time and anxiety as we had another international flight to catch. Would not fly them again."
Punti negativi: "After years of checking in online well before a flight with other airlines an inability to do so for this sky express flight made me nervous that something was wrong or that I would be charged a fee to check in at the airport. Ultimately everything worked out once we arrived at the counter."
Punti positivi: "Delayed 90 min and missed our connection"
Punti positivi: "Quick boarding"
Punti negativi: "It was terribly hot - everyone on the flight was fanning themselves with the emergency instructions and looking miserable. The individual air didn't work either. Felt like I was going to passout."
Punti negativi: "20 min delay Crew doesn’t smile"
Punti positivi: "The cabin crew was professional and helpful"
Punti negativi: "If buying through Kayak, it isn't clear that SkyExpress has severe weight restrictions on luggage. You are allowed a small carry-on, but at the discounted fare, any checked baggage over 8kg is charged at 8 Euros per kg (around $4.25 per lb), which can add up to a large surcharge quickly."
Punti positivi: "Everything"
Punti negativi: "Great flight, great people"
Punti negativi: "Long wait and crowded Santorini airport"
Punti negativi: "Paying $600 for the next leg of our flight because of airline delay."
Punti positivi: "Nothing"
Punti negativi: "My name was listed twice on the iten. Didn’t bord."
Punti positivi: "Once on plane rest was quick"
Punti negativi: "Airport"
Punti positivi: "Fast check-in at counter, no line. Was invited to Sky Express lounge prior to boarding. Small plane meant a quick boarding with no issues."
Punti negativi: "Flight was 20 min late."
Punti positivi: "No pros. Will never travel with them again."
Punti negativi: "The flight was an hour late and there was NO air conditioning on the flight. It was 87 degrees on the flight and we spent almost 2 hours in that heat on the plane between the actual flight time and just sitting on the runway for an hour. Nothing was done to accommodate for the heat. I’m 5 months pregnant and felt unsafe. Everyone on the flight was suffering. It was inhumane conditions. I will NEVER fly with this company again."
Punti positivi: "I mean the flight gets you to and from..."
Punti negativi: "Sky charges for every KG over 15kilos unless you have a special ticket. This option is not listed on kayak and the suggest you book thru sky. Problem is NOBODY BOOKS VIA SKY AND THEIR WEBSITE IS GARBAGE. YOU CANT EVEN CHECK IN ONLINE. The result is many rude, dismissive folks charging an extra 100 euros for something you will have no control over."
Punti positivi: "Thankfully no extra fee for baggage, although what constitutes as carry on for another airline, they require you to check."
Punti negativi: "We were very delayed on the way leaving Mykonos and there wasn’t a single notification, update or apology. The plane had no air, was extremely hot and muggy, almost unbearable. On the other end, luggage delivery extremely delayed. Completely incompetent airline and staff. Never again."
Punti negativi: "20 minute delay with nobody at the gate and no communication about why we were leaving late"
Punti positivi: "Good service"
Punti negativi: "I realize we’ve all heard the required announcements a hundred times but, if you are going to bother saying it, please speak more slowly and clearly."
Punti negativi: "Very late and hot. Unorganized."
Punti positivi: "Short flight"
Punti negativi: "The tickets I purchased through Kayak stated we were allotted 23 kilo/bag, the standard for most airlines. We flew Sky Express to Santorini with no issues. It wasn’t until we were boarding to go back to Athens when the attendants for Sky Express told us the limit per bag was only 15 kilo, not 23. I spoke with someone in their management office at the Santorini airport and apparently they have different levels of tickets you can purchase, the highest allows the most amount of baggage weight. I explained to them that we had no issues flying into Santorini and showed them my e-ticket from Kayak that clearly showed 23 kilo/bag limit and they would not honor that. We wound up having to pay over $80 in baggage fees because we were lied to by Kayak. Thank you Kayak."
Punti positivi: "Easy checkin, no issues"
Punti negativi: "Skyexpress is extremely disorganized and the flight was very old. The flight is very small and in a poor condition. The baggage policy is very unreasonable and I had to pay extra even though my kayak confirmation says 23 kg per passenger clearly! I showed the representative and they said to deal with it from the "vendor" I used to book! Very disappointed with sky express!"
Punti positivi: "Nice crew"
Punti negativi: "Ridiculous wait to get a boarding pass--standing and standing in line before they opened the desk. Santorini airport a nightmare. Old plane.... the letters of the airline's name were peeling off the plane. Flight was fine"
Punti negativi: "Flight Delayed"
Punti negativi: "Trip cancelled due to high winds. I was forced to keep my luggage on the plane for an hour after the cancellation then another hour to get out of baggage claim. Don't take those small planes, fly Aegean or Olympic who have bigger planes and the best pilots."
Punti positivi: "Short time for boarding"
Punti negativi: "I had to pay extra charge due to lack of communication between the KAYAK and the S.A Then the KAYAK blamed me for paying this money even though I emailed them telling what happens exactly. I don't recommend using KAYAK for booking flights again"
Punti positivi: "Flight attendant was nice. Flight time was short."
Punti negativi: "Flight was an hour delayed, I almost missed my ferry connection"
Punti positivi: "It was a very fast fight"
Punti negativi: "No air conditioning on a very hot day"
Punti negativi: "The airline closed the gates 30 minutes prior to boarding and wouldn't let us get in the plane. We missed our flight and had to find another way there. No refunds or credit"
Punti negativi: "I purchased 3 tickets through Hahn Air for a special trip for my daughters. I rechecked reservations before to make sure had everything in place, since I named my daughter Santorini afte the island. The day of the flight, we spent 2 hours waiting in line for this flight. The service was exceptionally slow and they kept letting other passengers who were on another flight ahead of us. When I got to the check-out counter we were told that our flight didn't exist and it was like we were ghosts in the system. Even after showing proof of our e-ticket confirmation, it didn't matter. We had to repurchase new tickets at high prices and wait the whole day at the airport to get to Santorini. My friends who were traveling with us had to go on without us and the expensive hotel I purchased for the trip was a waste. We didn't get off the island until 8 and arrived late in Santorini. The whole experience was a disaster."