Trova voli economici da Inghilterra per Torino

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti negativi: "Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "Crew was very attentive and professional."
Punti negativi: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."

Punti negativi: "There were a couple of flight delays. Other that that, I love Lufthansa."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "Respect and politeness of the staff"
Punti negativi: "Wi-Fi is not available on all flights also is easy to download the fllynet"

Punti negativi: "No entertainment"

Punti positivi: "Comfortable seats"
Punti negativi: "Meals and entertainment"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "Everything"

Punti positivi: "Everything about the flight was perfect."
Punti negativi: "Cannot get Lufthansa to issue miles for the flight, or for my Star Alliance flights on Swiss and United. Frankfort terminal transfer distance is very far, and too far if your flight transfer is less than 55 minutes!"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "More leg room"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti negativi: "Voli in ritardo"

Punti positivi: "Good seats and wonderful flight crew."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Food quality was good, and movies had a great selection. Boarding went quickly."
Punti negativi: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."

Punti positivi: "The crew's efficiency and friendliness"
Punti negativi: "Having to fly to Germany to come to San Diego"

Punti positivi: "We only had carryons and they took the. From us before boarding the plane."
Punti negativi: "They should tell people that there is delay and that they will take their carry one"

Punti negativi: "Was the worse food that I was served on a international flight."

Punti positivi: "Great movie choices . Flight on time, comfortable. No turbulence, smooth."
Punti negativi: "I did not like the food … I’m allergic to dairy so I can’t have cheese or cream in pasta or milk in polenta with beef stew. So there wasn’t anything for me to eat. Plus the crew should tell you what kind of pasta you’re getting! I got the pasta but I didn’t know it was filled with cheese and cream but by the time they came back to me I told them that I can’t have this they didn’t have anymore left of anything so I didn’t have anything to eat. And the breakfast the next day was awful. And by the way I saw that the crew had a really good meal. I should be able to pick up meal ahead of time… When you’re booking. It was a long day with no hot meal."

Punti negativi: "N/A"

Punti negativi: "I couldn’t eat the food"

Punti positivi: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Punti negativi: "NA"

Punti negativi: "Troppo freddo"

Punti positivi: "Crew and service was very good,"
Punti negativi: "Reclining seats. Great for you but not the person behind you. It puts the screen about 10 inches from your face when the person in front of you reclines and it's impossible to lean forward and rest your head on the tray."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Boarding was late. Pilot said he would makeup the time, but he didn’t. Many passengers were late for their connecting flights.The Airbus was smooth and relatively quiet. Not much room for a 6 foot male. Crew was excellent. The food was just okay. Had to take a shuttle to and from the terminal in Frankfort, which added to the delays. Late boarding from Frankfurt to Stuttgart. Had to wait for the shuttle. Flight was fine."

Punti positivi: "In this day of continuous service cutbacks Lufthansa has managed to keep amenities that make long flights bearable. The boarding was early and efficient. Meals were decent and plentiful. Hot hand wipes were provided. Hundreds of video entertainment options and fairly friendly English speaking flight attendants. I recommend paying the small upcharge to choose seats with extra legroom. totally worth it on the long haul"
Punti negativi: "Be there early. They board early"

Punti positivi: "The flight was one hour late to leave Seattle and we had to run in Frankfurt airport for 20 minuts to catch the next flight and one luggage did not make it . No more"

Punti positivi: "Crew and entertainment options"
Punti negativi: "Passengers gathering against crew instructions. Large group behind me was loud and inconsiderate."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti negativi: "4/4 flights with involuntary stop-overs were delayed, causing 4 panics and 2 missed flights. Given their proclivity for busing passengers to distant planes in Herman efforts, a 50-minute allowance for changing planes, when added to the frequent Kate departures, is just not sufficient. They should acknowledge it and sell only flights that allow for 80-90 minutes in the airports that are so woefully managed (eg, Frankfurt and Munich). It’s back to BA for me!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Punti negativi: "Klm is the best, even on a 40min they served small breakfast."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Comfort"
Punti negativi: "Internet"

Punti positivi: "Nice crew, good food."
Punti negativi: "Both bathroom were not working in business class area."

Punti positivi: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Punti negativi: "Move the drapes a few more inches back."

Punti positivi: "Flight arrived on time"
Punti negativi: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Punti negativi: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Punti positivi: "Fantastic gate agents!"
Punti negativi: "The food was terrible."

Punti negativi: "The KLM crew are always great serving and treating you. Well above many other airlines."

Punti negativi: "Fix the damn KIOSKS at Vienna!"

Punti positivi: "Crew was helpful and food was very good"
Punti negativi: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Punti negativi: "Too hot inside the aircraft"

Punti negativi: "Head support for 6 feet plus people on seats would be good"

Punti negativi: "Troppo ritardo"

Punti positivi: "Service is awesome. Food is great."
Punti negativi: "People with short connection are affected by the 15 to 25 minutes delay."

Punti positivi: "The flight crew was so friendly and the food was really good."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti negativi: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Punti positivi: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Punti negativi: "The earphones could have worked!"

Punti positivi: "Friendly staff"
Punti negativi: "Security check at gate; No priority"

Punti negativi: "My suitcase didn't come with the airline."

Punti positivi: "Boarding agent extra effort to improve my seating!"
Punti negativi: "Food amount less than expected."

Punti positivi: "Landing"
Punti negativi: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Punti negativi: "Still waiting to board after missing this connection had to be booked on another airline"

Punti positivi: "Snooth and efficiënt with a KLM service"
Punti negativi: "No entertainment"

Punti positivi: "Nice flight ...was comfortable travel ...good food.Thanks"
Punti negativi: "No such things"

Punti positivi: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Punti negativi: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Punti negativi: "You are almost always late!"

Punti positivi: "Food was excellent, frequent and filling"
Punti negativi: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Punti negativi: "The movie selection did not seem extremely varied."

Punti negativi: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Punti negativi: "We did not get two of baggage at the destination."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Norhing"
Punti negativi: "They have mabaged to lost my luggage"

Punti positivi: "Arrived Early!"
Punti negativi: "Left Late :-)"

Punti negativi: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Punti positivi: "Short flight with good communication."
Punti negativi: "Nil to complain."

Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Punti negativi: "Please Endeavour to put the expiration date on the food served in the flight."

Punti positivi: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Punti positivi: "Nice seats, comfortable."
Punti negativi: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti negativi: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Punti positivi: "Good efficient flight crew friendly and helpful"

Punti positivi: "Service provided by the staff"
Punti negativi: "The navigation of the entertainment system is not very friendly"

Punti positivi: "good service"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "La ponctualité."
Punti negativi: "Variété des boissons proposées."

Punti positivi: "Great and friendly crew"
Punti negativi: "In-flight system had some problems and seats seemed a bit uncomfortable"

Punti positivi: "n/a"
Punti negativi: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Punti positivi: "rien"
Punti negativi: "tout est à revoir !"

Punti negativi: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"

Punti positivi: "The seat was very comfortable."
Punti negativi: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Punti positivi: "The Delta flight service was much better than the Air France flight I took on the previous leg."

Punti positivi: "Crew was great. Seats were comfortable."
Punti negativi: "The airline lost both of my luggage suitcases."

Punti positivi: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Punti negativi: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."

Punti positivi: "Great crews, excellent customer service"

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti negativi: "Not to be late ,and not to loose my luggege"

Punti positivi: "The crew was friendly and always came around with water."
Punti negativi: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."

Punti positivi: "Good food and crew"
Punti negativi: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "The staff were very helpful and professional."
Punti negativi: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Punti positivi: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Punti negativi: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."

Punti negativi: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."

Punti positivi: "Not much expected as it was a budget trip."
Punti negativi: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti positivi: "Nothing"
Punti negativi: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."

Punti positivi: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Punti negativi: "Slight issue with headphone connection, was not the only passenger."

Punti positivi: "Staff"
Punti negativi: "We were 2h late"

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "Absolutely everything perfect."
Punti negativi: "Through my own fault I ordered a different seat instead of window seat. :)"

Punti positivi: "Food was Fantastic, Air France the Best on Air."

Punti positivi: "Faster"
Punti negativi: "Waited a while before take off."

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti positivi: "The friendliness and courtesy of the staff."
Punti negativi: "One piece of my luggage was left behind in Paris."

Punti negativi: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "The airplane have great entertainment system. The cabin crew are very nice."

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Punti negativi: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."

Punti negativi: "There are always delays. Today it was that internet was down."

Punti negativi: "the food is terrible."

Punti positivi: "Good service all around, personnel pleasant"
Punti negativi: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"

Punti positivi: "Friendly onboard staff"
Punti negativi: "Treated like cattle while boarding unless your preferred member. Average food quality."

Punti positivi: "Great people"
Punti negativi: "It was an hour late"

Punti positivi: "Crew was great."
Punti negativi: "Food could be a bit better. White bread is unhealthy."

Punti positivi: "No issues, quick trip, friendly staff, comfortable ride..."

Punti positivi: "Amazing service, seat and FOOD"
Punti negativi: "Nothing"

Punti positivi: "Nice Flight Attendants Good Food"
Punti negativi: "Flight was delayed by 1.5 hours"

"+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo."

"The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week."

Punti negativi: "I needed wheelchair assistance due to a back injury. The person that picked me up at the aircraft from London was terrific, l was taken to the terminal and told that another team member would take me to the aircraft. No one showed up until the aircraft was fully boarded, then he left me at the beginning of the ramp instead of wheeling me to the aircraft. I was very disappointed! I was so disappointed I didn’t wait for a pickup at the airport in Amsterdam. I regret it, because I’m in so much pain!"

Punti negativi: "Cibo"

Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"

Punti positivi: "Tutto bene"

Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"

Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"

Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"

Punti negativi: "Tempo di off-boarding"

Punti negativi: "I film in italiano sono limitati"

Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"

Punti negativi: "Il ritardo di 1 ora per la partenza"

Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"

Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."

Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."

Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."

Punti negativi: "Because of inability to load baggage at LHR we were over an hour late departing. Upon landing in ORD the CSM noted that many bags did not make flight. This is very poor service."

Punti positivi: "Service and staff were great."
Punti negativi: "Food not so good. Storage locker against the side bulkhead was constantly difficult to open."

Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."

Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"

Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"

Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"

Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."

Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"

Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."

Punti negativi: "The unpleasant unhelpful staff"

Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"

Punti positivi: "Smooth flight."
Punti negativi: "Uncomfortable seats"

Punti negativi: "always late"

Punti positivi: "Niente"
Punti negativi: "Non sono riusciti a farci stare seduti insieme, sedili rotti, tray rotto. Peggio di così?"

Punti positivi: "volo di per se tranquillo e staff eccellente"
Punti negativi: "in London city non c'è una Lounge di BA il volo è partito con 30 minuti e più di ritardo l'aeroporto è piccolo e trafficatissimo"

Punti negativi: "Old aircraft with limited space and entertainment (Business class). One hour delay on arrival."

Punti positivi: "Very comfortable aircraft (I got a seat in the middle of two other people in economy class, but the seat was so comftorable I could sleep easily througout the whole flight) and very good service. Good wine selection. Not many movies, but good ones."
Punti negativi: "Food quality can be improved, although I had worse. I had to pay 70€ for 5 kg excess weight of my lagguage, usually other companies do not make me pay anything. Some delay in the boarding process."

Punti positivi: "Quite fast boarding process."
Punti negativi: "Had to pay 70€ for 5kg excess weight of my lagguage. I understand the aircraft is small, but my final destination was New York, and usually companies such as delta or emirates don't make me pay anything. No online entertainment, no food served, not even a bottle of water."

Punti positivi: "cibo vegetariano"
Punti negativi: "fatti salire sull'aereo e aspettato 2 ore seduti....."

Punti negativi: "ritardo imbarco"

Punti positivi: "Ottimo cibo vegetariano"
Punti negativi: "Ritardo di 25 minuti lunga attesa voli"

Punti positivi: "o servizio"
Punti negativi: "Ritardo su entrambi i voli1 ora per problemi a londra"

Punti negativi: "Ritardo di 50 minuti"

Punti negativi: "Aereo con servizi vecchi e non funzionanti. Luci video etc etc"

Punti negativi: "il sistema dsi intrattenimento non funzionava! 11 ore di voloooo"

Punti positivi: "Il personale di bordo è gentile, e si adopera per rendere confortevole il viaggio nonostante il ritardo, e cercando di recuperare sul tempo perduto."
Punti negativi: "Ritardo di oltre un'ora."

Punti negativi: "Niente"

Punti positivi: "In anticipo di 20 m"

Punti negativi: "Ritardo 2 ore"

Punti positivi: "L'airbus A380. Spazioso e confortevole anche in economy class"
Punti negativi: "Arrivato al check-in a Bologna l'affetto mi ha addebitato 140€ X 6kg di eccesso in due valigie X 4 passeggeri. Incredibile non ha voluto sentire ragioni nonostante fossimo in 4 passeggeri con 2 valigie non ha voluto capire...... mai successo in tanti anni di voli aerei con british Airways, quando è successo altre volte mi hanno sempre lasciato passare senza pagare niente"

Punti negativi: "Completely messed up departure time, poor maintenance and old aircraft. Grumpy service"

Punti positivi: "Only thing I liked was the travel time to destination as it was the quickest flight due to circumstances and time I needed to travel."
Punti negativi: "I didn't like near enough everything about this flight."

Punti positivi: "Thai airways much better"

"Non ho preso il volo"

"Il personale di bordo molto ad accusare e puntare il dito esauriti al massimo. Personale da cambiare totalmente"

"I am still trying to recuperate my money. I giked claim with Kayak and the insurance company. The flight never happened. It was canceled and I never received the email for cancelation. We ended up buying 4 new tickets for my entire family to come back to the States. Horrible experience. Oh and Kayak is horrible on resolving the claim. I am still waiting for a call back. I will NEVER use them again. Lesson learned."

"Never happened. Flight was canceled"

Punti positivi: "Friendly and courteous"
Punti negativi: "Like that is good"

Punti positivi: "Imbarco veloce"
Punti negativi: "Sembrava una barca da quanto si muoveva"

Punti negativi: "Fly on time"

Punti positivi: "Crew was nice and reliable."
Punti negativi: "Beverages should be complimentary."

Punti positivi: "NOTHING. VIAGGIO CON AEREO SCOMODISSIMO. CIBO PESSIMO. PERSONALE PRONTO PER UNA BELLA SIESTA, E POCO AFFERRATO SUI COLLEGAMENTI... CHE DIRE? PER UN INTERNAZIONALE MAI PIU."
Punti negativi: "IBERIA CANNOT MAKE HUNDREDS OF PEOPLE FLY, WITH A FLIGHT TO SHORT RANGE VEHICLE! I HAVE NEVER FLYED SO SUCK IN MY LIFE"

Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."

Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"

Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"

Punti positivi: "overall good flight"
Punti negativi: "the shuttle from trn to mad and vice versa is always always late if not canceled! it must be improved for sure. airnostrum offers really poor service!"

Punti negativi: "Nothing"

Punti positivi: "The crew on board seemed efficient and friendl for this short 2.5 hour flight."
Punti negativi: "No food, no drink, no entertainment were included with this fare. Thankfully we were so exhausted from the long haul flight immediate preceding this flight that we did not care. I'm not sure why but the gate staff was trying to get everyone to check their smaller bags including our backpacks. My husband gave in but I did not since not having them would be disaster during this trip. His backpack and many bags from other customers came about 15 minutes after the rest of the luggage so we were a little panicked. Thankfully all turned out fine."

Punti negativi: "Were not there to rate but someone paid you an extra fare so you made double the money on one 2 seats! BRAVO Standing Ovation!!!"

Punti positivi: "Finally arriving in Spain."
Punti negativi: "The seats are extremely small cramped and I had to sit with my legs in the aisle. The flight attendants didn’t care about seat assignments so they put people wherever they wanted, causing issues when those people were in others seats. No in flight entertainment (zero stars). No complimentary snacks; had to pay for everything. Decent selection of food. The entry attendants were inconsistent with hand luggage size and took my correctly size soft bag to check but allowed larger hard luggage on the plane."

Punti positivi: "Quick boarding"
Punti negativi: "The lack of water offers during the flight"

Punti positivi: "They made up time on the flight"
Punti negativi: "This was already a makeup flight and it wasn’t efficient enough to help me"

Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"

Punti positivi: "The flight was on time."
Punti negativi: "The plane was in bad shape, dirty and the seats were very worn out. There was no entertainment."

Punti negativi: "Un po’ tutto"

Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"

Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"

Punti positivi: "Every thing special the staff generaste thy was perfect"
Punti negativi: "Nothing"

Punti positivi: "Pilot advised passengers of a flat tire in order to be prepared for ground crew and firefighters to inspect the mishap."
Punti negativi: "Baggage size for carry on luggage changed from BA to Iberia aircraft."

Punti negativi: "Compagnia di bandiera con servizi low cost, sito web che funziona malissimo. Mai più per tratte lunghe"

Punti negativi: "Compagnia di bandiera con servizi low cost al limite dell'accettabile"

Punti negativi: "There were delays at Heathrow due to fog. Rather then backing up all planes by an hour or so, BA gave our plane away. We experienced a 6 plus hour delay. So after flying for nine hours from the U.S. overnight to London, we had to sit around the airport, while watching other planes take off on time. We got in so late to Madrid that our hotel room that we reserved months earlier was given away. After being awake for over 24 hours we had to walk around Madrid at 11:00 pm at night, looking for someplace to lay our weary heads."

Punti positivi: "nothing"
Punti negativi: "the employees at the airport were rude (flight attendants were great) & the airline changed our gate twice in the 20 minutes before the flight. everyone on the connection in from London had to run to the new gate, only to have to wait in line for a bus. completely ridiculous."

Punti positivi: "The captain and the entire crew handled an accident very professionally. Seats in economy class were much more comfortable than the ones on my previous, rotten BA52 flight."
Punti negativi: "We get to the runway, wait 10 minutes and go back to the terminal. The captain announces an engine failure. Maintenance inspects the leaking engine, do something and declare it fixed. 2 hours delay and my nerves a bit shaken during take off. We arrived safely."

Punti positivi: "The discomfort of the cramped seating overshadows everything"
Punti negativi: "This was the 3rd time I had to take Iberia coach in Europe in 4 week. As horrible as the first 2 times. The rows are too close to each other. I can not sit straight. My knees hit the seat in front of me. I was not the only one measuring more than 6 feet. Other men equally were obliged to sit sort of diagonally. It a real torture. Horrible. Never again."

Punti negativi: "Il volo madrid barcellona ha avuto 2 ore di ritardo e questo ha comportato la perdita della coincidenza barcellona pisa. Malgrado abbia acquistato un biglietto con iberia, la compagnia si è rifiutata di prendere in considerazione la possibilità di spostarmi su altro volo madrid barcellona perchè il volo era operato da vueli ng"

Punti negativi: "Entertainment Screens did not work. Charged for drinks."

Punti positivi: "The arrival was almost on time (20 min late ONLY)"
Punti negativi: "Check-in machines in Barcelona Airport did not work (since the Vueling shares the code with Iberia, but they did not share the booking codes!). The result is 40 min queue while only one "manual" registration desk opened. The person behind the desk seemed to be very stressed, no shadow of any kindness - it's understandable: the managers had left her alone with a lot of people unable to use their "cool" innovation (registration through machines). If one adds here the unacceptable burden with boarding (30 mins of waiting time before the bus arrived and all that on the stairs of the "sleeve") the flight started fairly "well". The seat assigned was in the last raw (seems for any other type of seat one has to pay like 13 euro more) and with my 2m of height I felt at "maximum of comfort". Thank you, Vueling, for that exceptional "lowcost safari" experience, will try to avoid you in the future."

Punti positivi: "Seats were comfortable. Smooth take off and landing."
Punti negativi: "No free drinks, and I had to flag down a crew member to buy the €2.50 bottle of orange juice; even then I had to remind him before he brought it! We had little time between flights, and had to empty water bottles at Security before boarding but forgot to refill them, so we really noticed the lack of beverages."

Punti positivi: "The plane arrived safely, it will get you where you want to go."
Punti negativi: "Like everyone says, you are cattle jammed in a sardine can. Barely any leg room and I’m 5’3. Other thoughts: the plane was old, my seat had a lump in it, zero entertainment, food was over priced. (3 Euro for a tiny water). This may seem petty but ultimately the appearance and function of the plane represents their company as a whole. From my first impressions, I’m thinking as a passenger is: I just hope the age and appearance of the plane isn’t reflective of their repairs and maintenance work as well."

Punti negativi: "Nothing"

Punti negativi: "I got to airport and it wasn't operated by iberia as I had been told. Instead one part was operated by American Airlines in the second part of my flight is operated by British Airways which involved a 30 minute walk and train ride through the airport"

Punti positivi: "a non event flight - meal was ok, flight attendants helpful"
Punti negativi: "airport in london - waited for hours to find which gate to used - sent us across to the wrong side and then only 40 minutest to board and we were running to take underground rail back to other side and find correct gate."

Punti positivi: "A really big and nice dinner, followed by bloody mary. An ice cream was served some hours later, followed by a nice breakfast sandwich and cake before landing. All this on an evening flight from London, ending in NYC before midnight."
Punti negativi: "An option to cover up all the screens and lights..Blue light especially prevent sleep. I was half asleep on the subway home."

Punti positivi: "The seat was comfortable."
Punti negativi: "All snacks and beverages appeared to be at cost. No in-flight entertainment. My traveling companion's luggage was never delivered to our destination and really made for a less enjoyable trip (since she had to purchase everything anew, as well as having to repeatedly contact the airline to check on the bag - receiving multiple inaccurate stories as to what happened). It makes me far less likely to fly or recommend this airline again. Luggage tracking should be a very simple process."

Punti positivi: "Reasonable leg room for a a 6 foot tall passenger"
Punti negativi: "Old planes, pilot didn't communicate at times when he would mess around with engine speed and then increase altitude suddenly. Some passengers were truly scared."

Punti positivi: "Wide bodied aircraft"
Punti negativi: "No free drinks or snacks"

Punti positivi: "Crew were really nice and polite"
Punti negativi: "No entertainment, I can't believe how close the seats are to each other. I'm not a very tall person and my knees were hitting the front seat constantly (and the kness of the passenger seating behind me of course)"

Punti positivi: "It got me there"
Punti negativi: "Seats were so tight that you had to fold yourself into the rows and your knees were hitting the seat back in front of you. They charged for any food OR drink - NO free beverage service at all."

Punti negativi: "Lost luggage, hot plane, charged for water"

Punti negativi: "No space between seats, myknees barely fit. Fortunately no one was next to me. No complimentary drinks at all, not even water"

Punti negativi: "Delayed flight, no AC, no food service (even to purchase)"

Punti positivi: "Good service"