Trova voli economici da Charlotte per Sicilia

"First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger"

"Staff were lovely. Plane was clean and comfortable. Nice clean blankets snd pillows."

"Swiss!"

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti negativi: "Nada, I slept through this leg and the staff let me be."

Punti positivi: "crew was friendly"
Punti negativi: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti negativi: "Movies , Wi-Fi , Live Shows"

Punti positivi: "Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat."
Punti negativi: "Crew was not particularly friendly....almost downright rude at times"

Punti positivi: "Everything was just dandy!"

Punti positivi: "The transfer after the flight was very helpful."
Punti negativi: "Entertainment was absent."

Punti positivi: "The crew was terrific and friendly as I expected."
Punti negativi: "I have no other suggestions here since I'm pleased with the flight and services."

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "Food/ staff/access to TV/movies etc!"
Punti negativi: "Seating/facilities"

Punti positivi: "Really good flight. Clean,on time, efficient. Early arrival even"

Punti positivi: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Punti negativi: "Our flight was delayed and the seats were narrrow."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Tasty lunch with good service in business class. Modern comfortable plane."
Punti negativi: "Flight delayed by a few minutes."

Punti positivi: "Nice crew, lot of space"

Punti positivi: "great flight"

Punti positivi: "Great services and the staffs. Very comfortable flight and plane"
Punti negativi: "N/A"

Punti positivi: "Crew great service"
Punti negativi: "Boarding was slow —delayed takeoff for nearly an hour"

Punti positivi: "Great airline overall!"
Punti negativi: "No leg room due to the airplane box under the seat in front of me. Very difficult to straighten legs out, difficult to get comfortable."

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Proper business service all the way."
Punti negativi: "The seats did lay flat but were hard and uncomfortable in the down position. The breakfast barley was completely unappetizing."

Punti positivi: "Crew was nice."
Punti negativi: "TV's did not work. Food was lousy."

Punti positivi: "it was the same plane, just a different crew so all remains the same"

Punti positivi: "Flight itself was good for a shorter international flight. Dim cabin lights for early morning, crew providing plenty of drinks and snacks."
Punti negativi: "For international travel, I’m always told to get there 3 hours before. For this trip we checked in but didn’t have access to a printer so needed a boarding pass. We wanted to carry on luggage so just needed to print the pass. Swiss was the only airline that wasn’t available on the check-in kiosks. The front desk staff didn’t arrive until closer to 1.5 hours before check in so nearly theall passengers were in a huge line to get passes and check bags."

Punti positivi: "Swiss took care of your mistake, booked on subsequent flight."
Punti negativi: "No idea a you never actually delivered a ticket. Flight over sold, Swiss had no record of the booking. KAYAK screwed up."

Punti positivi: "The next best thing to the hard-working and kind crew was the lighting design. Meals were OK, and I was delighted that the vegan meals I ordered for my travel companion were right there as ordered. Not a common occurrence of late, I’m afraid, so I congratulate Swiss one getting this one right."
Punti negativi: "Legroom is non-existent. This was by far the most uncomfortable aircraft I have ever flown on, with the possible exception of an Ilyushin 62 operated by Tarom in 1983. I felt bad for the man in front of me, with my knees in his back. That is, until he reclined his seat and put my video screen in my face. Not much to watch anyway, but it was impossible to lean forward at all. Boarding at JFK was rather chaotic."

Punti positivi: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."

Punti positivi: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Punti negativi: "The flight was an hour late, causing us to miss our connecting flight."

Punti negativi: "Very rough landing. They dropped plane 5 or 6 times minutes before landing almost puked my guts out"

Punti positivi: "Good crew and clean plane"

Punti positivi: "Crew; polite helpful and professional."
Punti negativi: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"

Punti negativi: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."

Punti negativi: "Major delay"

Punti positivi: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Punti negativi: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti negativi: "the flight late and i was missing the conection flight to Israel :("

Punti negativi: "priority luggage arrived in SFO about 30 mins after regular luggage"

Punti positivi: "Crew was very nice"
Punti negativi: "Make sure they check the flight before they make passengers aboard like my seat, I had to travel for 10 hours in same position & even flight attendants couldn't help because the flight was packed I understand but I did suffer"

Punti positivi: "Boarding was very quick and efficient. Seating arrangements were nice pretty average overall."
Punti negativi: "The crew was terrible. Young and in experience was on thing. But worse was they did the bare minimum and then hid out in the back for the rest of the flight. They served a weird cheese sandwich mid flight and would roll their eyes if you asked for water. The food selection and taste was bland or way too salty."

Punti positivi: "I appreciated the big meal, dinner, about 2 hours into the flight. Nice to have real metal utensils, not plasticware, to eat with. The 'breakfast' for the overnight flight was more of a throwaway: muffin, granola bar, fresh fruit cup. Nice to get wine, or maybe beer(?), with dinner at no extra charge, served from regular wine bottles, not individual-serving containers."
Punti negativi: "$35 per flight leg (Lufthansa policy) to choose seats was distinctly annoying. I didn't know when I booked the flights, so the surprise $70 add-in (for round trip definitely would have figured into the price/schedule choice in the first place."

Punti positivi: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."

Punti negativi: "No inflight entertainment."

Punti negativi: "Ritardo di 1/2 ora"

Punti positivi: "This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!"
Punti negativi: "If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job."
Punti negativi: "I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Clean, quiet and the staff was attentive."
Punti negativi: "The meal was average"

Punti negativi: "Lufthansa disappointed. Seats were incredibly narrow and in both the airports and in the planes, the ability to charge your phone was poor."

Punti positivi: "The crew was fantastic, never bothered sleeping people, and had a great trip."
Punti negativi: "Nothing, best transatlantic flight I’ve had so far honestly."

Punti positivi: "Care was amazing plane was spacious and new lots of entertainment"
Punti negativi: "Food could have been better"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "Flight was in time with no delays. Arrived in Germany early!"
Punti negativi: "The size of the seats is horrible. Can barely move. When the gentleman in front of me declined, his seat actually hit me in the face."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: ",Crew was amazing, took extra care of passengers.Very polite and friendly."

Punti positivi: "The crew was amazing, courteous and very prompt. The airplane was very clean and comfortable. Very comfortable flight."
Punti negativi: "A seat in first class would have been even better"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "Service"
Punti negativi: "A little bit turbulence"

Punti positivi: "Good service overall. Great crew."
Punti negativi: "Nothing in particular."

Punti negativi: "Voli in ritardo"

Punti positivi: "Everything"

Punti positivi: "Great reminder. Perfect communication about dalays etc. I will book through Kayak again"
Punti negativi: "Nothing"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Service"

Punti positivi: "We paid extra $200 round-trip so that my 6’4” tall husband and 6’2” son could have extra legroom. There was at least an extra foot of space between the end of their knees and the reclined seats in front of them. Wow. It was worth it! We had the aisle behind business class, and with only 3 middle seats vs 4, even our aisles were comfortably wide. The seat comfort has improved greatly from past flights on Lufthansa. The small pillows at each seat were comfy. We liked that the silverware was actually metal instead of plastic - nice! Loved loved loved the free good quality alcohol! Air temperature felt comfortable to us doing the entire flight – normally these flights are freezing cold."
Punti negativi: "The food was so-so. Not shocking - but you asked. At least the rolls were tasty & we loved that true unsalted butter was provided!"

Punti positivi: "The whole trip went smoothly. The price was right. There was a very bad storm in Charlotte before departure. Lufthansa made a delay, and I was very happy about that decision. They were very informative about connections, and emailed important information. Friendly, competent staff!"
Punti negativi: "N/A"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti negativi: "Troppo freddo"

Punti positivi: "almost hrly refreshments courteous crew calm demeanor"

Punti positivi: "The snack/ breakfast was not very good"
Punti negativi: "Long flight"

Punti positivi: "We had a 2 hours delay but the captain was professional and the next flight was rebooked"
Punti negativi: "We didn’t liked the food - awful chicken teriyaki, cold muffin for breakfast and the crew- so unprofessional and with attitude."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Everything worked very well."

Punti positivi: "Friendly crew and great food. Didn't have to wait long to be boarded."

Punti positivi: "food was above average drinks were provided often entertainment selection was great staff was well mannered and smiling"

Punti positivi: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."
Punti negativi: "Nothing."

Punti negativi: "4 hours delay"

Punti positivi: "On time"

Punti positivi: "Food was good. Flight attendants were good."
Punti negativi: "Luggage didn’t make it to my final destination . The fact my luggage was lost might have made my reviews of other areas more harsh than actuality"

Punti positivi: "Nothing"
Punti negativi: "Delayed and therefore missing my connecting flight. Still needed to check in on time as if flight was not delayed. Being stuck in AP for 6 hours. Carry on is ltd to 8kg. My empty carry on weights 6kg. What is next with airlines? Travel without luggage? Stop gauging your customers."

Punti negativi: "Too uncomfortable for sleep, but that’s every economy flight now."

Punti positivi: "No problems and great food service"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti positivi: "This was my first trip to Europe and I flew Lufthansa. They really have it together on this airline. From the two meals served to the alcohol option I didn't choose, to the entertainment options on the screens to the attendants onboard. I can't find one fault with this process. I saved hundreds of dollars through this site! I'm currently only to my original destination and will update when I've returned to American soil."
Punti negativi: "I wish I had a foot rest like those in first class, but then I understand why I don't."

Punti positivi: "So rude crew"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Punti negativi: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."

Punti negativi: "Bigger seats the new ones are way to narrow"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Loved the smooth ride."
Punti negativi: "Bathroom was pretty nasty"

Punti positivi: "Pleasant crew. Appropriate and efficiently served snack."
Punti negativi: "Boarding and disembarkation were slow."

Punti negativi: "Delay due to strike"

Punti positivi: "Food was great, enjoyed watching videos, staff very profession and friendly."
Punti negativi: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Punti negativi: "Flight got cancelled"

Punti positivi: "very nice crew"
Punti negativi: "my baggage was lost"

Punti positivi: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Punti positivi: "Boarding was quick and flight was calm"
Punti negativi: "The coffe and breakfast."

Punti negativi: "KLM crew exceed our expectations"

Punti positivi: "Crew was nice and pleasant"
Punti negativi: "Flight very late"

Punti positivi: "Seat was comfy and spacious for economy class"
Punti negativi: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Punti negativi: "Staff rude and short"

Punti positivi: "Pleasant flight"
Punti negativi: "We were delayed & missed our connection"

Punti negativi: "Troppo ritardo"

Punti positivi: "Crew was ok."
Punti negativi: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Punti positivi: "Food, entertainment and crew was exceptionally friendly."
Punti negativi: "Seats not great for such a long flight."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Punti negativi: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Punti positivi: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Punti negativi: "tough to sit on a plane for 9.5 hours"

Punti positivi: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Punti negativi: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Punti negativi: "wasn't able to take the flight since I missed it"

Punti positivi: "Landing"
Punti negativi: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Punti positivi: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Punti positivi: "Everything was clean and well organized."
Punti negativi: "The flight was delayed 1 1/2 hours."

Punti positivi: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Punti positivi: "Crew was great, very nice"
Punti negativi: "Not enough legroom"

Punti positivi: "Nice flight ...was comfortable travel ...good food.Thanks"
Punti negativi: "No such things"

Punti negativi: "Boarding was confusing and disorganized"

Punti negativi: "We did not get two of baggage at the destination."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti negativi: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Punti positivi: "Fabulous trip with friendly, helpful staff"
Punti negativi: "Nothing"

Punti positivi: "Booked extra room seat which gave me good room for seating"

Punti positivi: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Punti positivi: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Punti negativi: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Punti positivi: "Nice seats, comfortable."
Punti negativi: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Punti positivi: "Service impeccable!"
Punti negativi: "They have one line of executive class after the kitchen and toilet, is very noisy."

Punti negativi: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Punti positivi: "quick and relaxed"

Punti positivi: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Punti negativi: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Punti negativi: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Punti negativi: "Two hours delay in the start."

Punti positivi: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Punti negativi: "Nothing!"

Punti positivi: "The crew is nice"
Punti negativi: "No respect of distancing the seats ; all the seats were occupied. No wifi"

Punti positivi: "Feel like reacist Company"
Punti negativi: "I didnt like the treatment of the crew."

Punti positivi: "How great everyone was and smooth sailing."
Punti negativi: "Made sure the flight was not over booked."

Punti negativi: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."

Punti positivi: "Crew were very good."
Punti negativi: "No vegan food available."

Punti positivi: "Very friendly crew"
Punti negativi: "In-flight system had some errors"

Punti negativi: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"

Punti negativi: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"

Punti positivi: "The crew was excellent and surprisingly the seats were comfortable."
Punti negativi: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"

Punti negativi: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"

Punti positivi: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Punti negativi: "See previous"

Punti positivi: "Incredible staff. Super polite"

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "Good crew, as usual with Air France."
Punti negativi: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Average crew. Average seat."
Punti negativi: "They could have controlled screening babies better. They just let them scream....."

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "The crew"
Punti negativi: "Seats! They were too small!"

Punti negativi: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."

Punti positivi: "Crew and food were great."
Punti negativi: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."

Punti positivi: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Punti negativi: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"

Punti negativi: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

Punti negativi: "Boarding at CDG was awfully slow"

Punti positivi: "Nice staff. Flight on time."
Punti negativi: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"

Punti negativi: "Booked with my partner. Ended up sitting apart. Not good"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "Extremely hot the plane"

Punti positivi: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Punti negativi: "The seat padding is rather thin."

Punti positivi: "The Air France service was ok. Got me to my destination on time and alive."
Punti negativi: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti positivi: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Punti negativi: "Nothing"

Punti positivi: "Great service"

Punti negativi: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."

Punti positivi: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Punti negativi: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"

Punti positivi: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Punti negativi: "Nothing to complain about."

Punti positivi: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Punti negativi: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Punti negativi: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti positivi: "The plane arrived in New York smoothly"
Punti negativi: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

Punti positivi: "The cabin crew was very good!"
Punti negativi: "The economy premium seats are very uncomfortable"

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "The airplane have great entertainment system. The cabin crew are very nice."

Punti positivi: "Courteous crew"

Punti positivi: "I didn’t actually liked the entertainment"
Punti negativi: "I just didn’t enjoy the entrainment."

Punti positivi: "I would like to come on time each trip because I got two late time before with airfrance"