Trova voli economici da Bilbao per l'Italia

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "Excelente atención, bebidas y comida durante toco el viaje"
Punti negativi: "Todo bien"

Punti negativi: "Nada, I slept through this leg and the staff let me be."

Punti positivi: "Nothing"
Punti negativi: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "Nice and attentive crew Big a330 plane with great business class"

Punti positivi: "plane was clean"

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti positivi: "The crew was polite and we arrived safely."
Punti negativi: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."

Punti negativi: "First plane from Barcelona to Zurich was turned around mid flight for medical emergency. Missed connection flight and had to wait 24 hours for next flight to LA."

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "Arrived on time"

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti negativi: "To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya"

Punti negativi: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."

Punti positivi: "The stewardesses were absolutely amazing, asking/ offering beverages in between main meals t/ out the whole flight! They were just doing their job above and beyond! Wonderful crew especially the girls in the section 30’s on the side FGJK, THANK YOU SO MUCH! YOU WERE AMAZING!"

Punti positivi: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Punti positivi: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Punti negativi: "The food standard seemed to be lowered a little bit, but still very well prepared."

Punti negativi: "We didn't fly to Zurich. Instead, we flew from Berlin to Frankfurt to San Francisco to San Diego. Although the alternate airlines did a fine job and we had nice flights thanks to them, we only found out about the change when we arrived at the airport and it caused us multiple inconveniences throughout the day. Our flight from Berlin to Zurich was scheduled to board at 9am, so we left our accommodations at 6:30am so we could arrive at the airport around 7am. It was a rushed, hectic morning and we stayed up late preparing for it the best we could. When we arrived and found out our flight was canceled, we learned our new flight wouldn't board until 11am. So we rushed for no reason and had to spend a considerable amount of extra time at the airport that we could have spent enjoying coffee one last time at a local cafe or something. We planned to fly straight from Zurich to San Diego so we could participate in an interview for our Global entry application (which you can only do when arriving in the US from an international flight). Because we had a brief layover in San Francisco instead, we had no time for this and were unable to do the interview when we arrived in San Diego because it was a domestic flight. The change also caused issues with our luggage. We're not used to checking bags when we fly OR flying internationally with layovers in the US, so we asked the agent at the Swiss desk in Berlin how it would would with both of those aspects in our travel with the itinerary changes. The agent told us our luggage would follow us all the way to San Diego and we didn't have to worry about it. However, we learned once we got to San Diego that our bags were left in San Francisco because apparently we were supposed to pick them up and recheck them, but we had no idea. It was a huge bummer and we wish we would have had more control over our itinerary that day. People book certain flights for certain reasons and need to have a say when their flights need to change."

Punti positivi: "Always on time and professional crew!"

Punti positivi: "Chocolate Mövenpik ice cream"

Punti positivi: "Nice self boarding"
Punti negativi: "No big screen to communicate priority to boarding since I am deaf."

Punti positivi: "Everything, but the lack of entertainment, and the seats I bought were separated."
Punti negativi: "The lack of entertainment, and the seats I bought were separated."

Punti positivi: "Good product"
Punti negativi: "Seat had some problems, but the crew fixed it for me"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Food"

Punti negativi: "I couldn’t take it. To travel to pass through Canada you need a Visa"

Punti positivi: "Not very much to like. No effort to enhance customer service, accommodate customer needs. I fly a lot of regional and international airlines, was truly underwhelmed."
Punti negativi: "I landed at Zurich airport at 6am with an 11 hour wait and tried to get onto an earlier us bound flight. The ground crew were awful and rude!. The dint make any effort to smile, look at me in the face or ask how I was doing!. Instead she took one look at my ticket and said “ sorry you bought through an agent, I can’t help you”. When I tried to ask if in future it is advisable to book through Swiss airlines directly, the customer service agent looked at me and said “ that’s your problem”- then she turned to her friend and kept talking! Honestly! . The airport terminal E is grey, drab and boring. No TV and only 2 hour of WiFi. I was told I had to pay to use one of their lounges just to get a recliner chair to lay my head for 11 hours. I felt like I was in a holding cell- and the flight was delayed by an hour, had a gate change that they dint tell us till less than 1hour- boy was I glad to leave Zurich!. If that is Swiss hospitality, they have a long way to go. Save your money and use another airline. You will be much happier- trust me."

Punti negativi: "I wasn't able to select seat before boarding"

Punti positivi: "Nice crew, nice plane"
Punti negativi: "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"

Punti positivi: "perfect and easy"

Punti negativi: "Not very much space for such a long flight."

Punti negativi: "Ok, old plane."

Punti positivi: "Polite cree"
Punti negativi: "Crowded plane, long boarding and waiting to be seated"

Punti positivi: "Flight itself was good, comfortable, staff were professional"

Punti negativi: "flight and luggage deliver delayed. Missed meeting as a result"

Punti negativi: "Everything was very good except the TV screen on my wife's seat malfunctioned after the first movie watched. The crew "tried" to fix it but nothing happened, not blaming them specifically but I don't think they were to concerned about one customer with no entertainment. After a long while it started working again. It was a long flight to not have entertainment the whole duration of the flight. Besides this little problem it was a very good flight. Crew very professional and nice."

Punti positivi: "Food and service were good"
Punti negativi: "Seats were terrible - way too small, too tight. No room for underseat placement of a backpack and feet. Sardine packing of economy passengers!"

Punti negativi: "Good"

Punti negativi: "Major delay"

Punti negativi: "id."

Punti positivi: "Very professional crew"
Punti negativi: "Not enough food"

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "Overall product fine, food excellent"
Punti negativi: "Quality of seats. Overall every class seems to have same seats in Business one middle seat free. Does make for comfort of the actual seat. Virtually no entertainment, no head phones or such like. (3 hour flight)."

Punti negativi: "Bag is missing and no one at bagga area to help! Have waited almost an hour!!!!"

Punti positivi: "Comfy, loved the individual Tvs and food was great!"

Punti positivi: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Punti negativi: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti negativi: "The airline lost our bags!"

Punti positivi: "Nothing"
Punti negativi: "Lufthansa is not a pioneer flying company as you think, everything comes from Germany is low quality especially service!!!"

Punti positivi: "Good crew, comfort and timing"
Punti negativi: "I got what I expected"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "Perdieron nuestras maletas, de prácticamente todos los pasajeros."

Punti positivi: "Crew was attentive"
Punti negativi: "We sat on the runway for an hour."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "Very fast and cheap flight."
Punti negativi: "Seats were extremely uncomfortable. Boarding was very chaotic."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "I’m so grateful for all the movies"
Punti negativi: "Flight was delayed bc of Pakistan air space so I had to take 3 planes instead of 2"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "Luggage space, comfortable seat.. huge plane"

Punti positivi: "Superb flight attendants"

Punti negativi: "Voli in ritardo"

Punti positivi: "I was on exit place so there were a lot of room space. Flight was only 1 hour."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Nice Biz Class with typical empty center seat. Pleasant FAs."
Punti negativi: "No complaints."

Punti positivi: "Lots of legroom, friendly crew, and they serve sandwiches! Asked for water after takeoff and they gave it to me without hesitation! I would definitely recommend them!"
Punti negativi: "I can’t find anything to complain about."

Punti positivi: "Had a horrible experience on another airline the night before. Got this free that flight and booked with Lufthansa a few hours before take off. We were not sure what to expect but we’re pleasantly surpirsed with the entire experience. Definitely would recommend."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Relaxed trip. We were well cared for. Again very good staff"

Punti positivi: "Great flight"

Punti negativi: "The flight did not take off from Dusseldorf until AFTER we were scheduled to arrive in Frankfurt. There were no updates from the flight crew on the delay or on our connecting flight."

Punti positivi: "The crew were impeccable."
Punti negativi: "Very narrow economy seats."

Punti negativi: "Troppo freddo"

Punti positivi: "Flight, crew, arrival were good"
Punti negativi: "Security in Frankfurt was overwhelmed, so we were transferred to a set of security gates which is very far from the A gates. Had to take 2 slow elevators (no escalators!), go through the underground walkway connecting B and A sections and finally walk to one of the outermost gates to board. We were bused; our bus waited next to the plane for quite a long time full of people and without AC. It was a very unpleasant experience."

Punti negativi: "I propose to keep on board the plane some bright and interesting toys for calming the children who, for almost the entire 10-hour flight, cry and do not give rest to all the passengers. I understand that parents should have worried about this. But if the parents can not do anything with their child, the new toys could help calm the child, and not turn a long flight into torture for other passengers and crew."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Extra leg room overall. Service was excellent"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti positivi: "Had a row to myself coming and going."

Punti negativi: "Seats are too close together and seat really doesn't recline. To close to the seat in front and can't bend over to put your head on tray to sleep. Just to cramped up and I'm a small person 5'4". Very uncomfortable for a long flight!"

Punti negativi: "Free wifi"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Overall a nice and good flight"
Punti negativi: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Great atmosphere, crew was excellent!"
Punti negativi: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Punti positivi: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Punti negativi: "Move the drapes a few more inches back."

Punti positivi: "Professional crew. Good simple check in."
Punti negativi: "Nothing."

Punti positivi: "Customer care was super supportive"
Punti negativi: "Inflight sandwiches"

Punti negativi: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Punti positivi: "The seat was a little uncomfortable but the crew were amazing."

Punti positivi: "Seat was good"
Punti negativi: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Punti negativi: "Troppo ritardo"

Punti positivi: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Punti negativi: "Everything was very good."

Punti positivi: "the drinks"
Punti negativi: "seat reservation. having to pay for luggage...."

Punti negativi: "There was no wifi on flight"

Punti positivi: "The flight crew was so friendly and the food was really good."

Punti negativi: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Cabin facilities"
Punti negativi: "They didn’t bring one of my bags"

Punti positivi: "KLM staff is great"

Punti negativi: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Punti positivi: "Food provided, staff kind"
Punti negativi: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Punti positivi: "great crew and comfortable flight."
Punti negativi: "sceens in the plane to show map and direction of travel"

Punti positivi: "The crew!!"

Punti positivi: "Entertainment options."
Punti negativi: "Service was poor, seat did not recline, and the food was terrible."

Punti positivi: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Punti negativi: "Not happy to pay extra money for my case"

Punti positivi: "Overall booking and airport was ok. Food was also actually quite good."
Punti negativi: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Punti positivi: "I slept pretty much the whole time"

Punti positivi: "Good services!"

Punti positivi: "Sound was broken on my TV set!"
Punti negativi: "Called stewardess twice to assist. No response!"

Punti positivi: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Punti negativi: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Punti negativi: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Punti positivi: "Very friendly crew going out of way to assist in making trip comfortable"
Punti negativi: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Punti positivi: "Fabulous trip with friendly, helpful staff"
Punti negativi: "Nothing"

Punti positivi: "Premium economy service was good."
Punti negativi: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Punti positivi: "Bording was good and general flight ok"
Punti negativi: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Punti positivi: "Pleasant flight"

Punti negativi: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Punti positivi: "Just great crew."
Punti negativi: "Not comfortable at all and will not book KLM again."

Punti positivi: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Punti negativi: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Punti positivi: "The food and the punctuality"
Punti negativi: "The technology in interteiment is not touch screen"

Punti positivi: "The flight attendants could not do enough for you."
Punti negativi: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Punti positivi: "Comfort economy well worth the extra."

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Punti negativi: "Nothing to improve"

Punti positivi: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Punti negativi: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Punti positivi: "Same as above"

Punti negativi: "Headphone jack still requires an adapter. Free headphones are very uncomfortable and don’t sound great. Just give out free adapters or change the jacks please. Announcements were super loud in the headphones."

Punti positivi: "Seating and leg room much better than Ryan Air!"

Punti negativi: "Customer interaction is a joke"

Punti positivi: "Crew was very nice"
Punti negativi: "When I checked in, I was asked if I would consider taking a United flt instead of aerlingus. I agreed but the flight had already filled up so the woman checking me in offered to seat me at an exit row. However on check in I realized she gave me someone else’s ticket. It was disappointing. My first f"

Punti positivi: "Comfortable seats"
Punti negativi: "Slow boarding"

Punti negativi: "Aer lingus uses double prong headphones which dates the whole experience earphones are uncomfortable and volume is bad. You have to pay for booze in economy for international flight, seats aren’t that comfortable but the selection of movies and tv is good. I will probably look elsewhere next time"

Punti positivi: "Yes"

Punti negativi: "The seats could have been more comfortable and . The plane was over booked"

Punti positivi: "Professional"

Punti positivi: "Plane was clean and comfortable, Entertainment was good, crew was friendly"
Punti negativi: "You now have to pay for beer and wine and a long haul flight on a major carrier…"

Punti negativi: "My bag was lost. The staff at the airport was friendly enough and assured me it would be delivered to my hotel in dublin that afternoon. It’s now the next day and I still have not received my bag. I’ve call multiple times and still cannot give me a straight answer. So now I have to check out of this hotel and hope my bag shows up before moving on to my next destination. Also, on the flight I asked for 2 glasses of tap water while they came around asking if we would like to purchase a soft or alcoholic drink or snacks. There was no water on the cart so she had to continue servicing the rest of the plane and said she would be back. The first flight attendant must of forgotten, that’s okay she was probably busy. I asked a second flight attendant, 10 minutes go by and she still didn’t bring us water. Finally asked a 3rd flight attendant and he brought it to us quickly, this was 30miniutes after I first asked. I felt that my request wasn’t as important because I didn’t have to purchase it."

Punti positivi: "On time"
Punti negativi: "We had to spend $1000 on tickets because Kayak DID NOT book us on the flight we had a confirmation for"

Punti positivi: "Service was excellent. The flight was on schedule."
Punti negativi: "I would have liked an exit seat but none were available when I attempted to purchase one."

Punti positivi: "Airline was a little behind schedule but they made up for it enroute. Staff was courteous and professional. A good airline by all count!"

Punti positivi: "From JFK to Milan, it was OK and while we were squashed cos we hadn't been given the opportunity to book a comfortable seat before check in (and there were none left by the time we checked in), the on flight entertainment was bearable. This for the flight from JFK to Dublin."
Punti negativi: "The flight from Dublin to Milan was dreadful. The seats were even tighter and again we hadn't been given an opportunity to book our own seats so...there was no on flight entrainment. Very uncomfortable. Never again."

Punti negativi: "Entertainment devices were malfunctioning. This also meant we couldn’t control the overhead lights, and they remained on the entire flight."

Punti positivi: "average to below average"
Punti negativi: "robbery for a small glass of wine - $8"

Punti positivi: "The economy seats are more comfortable than average transatlantic flights on other airlines, albeit far from perfect. The meal was nicer too. The crew both onboard and on land was nice and attentive."
Punti negativi: "The entertainment system is slow and the selection of films to watch could be better."

Punti positivi: "Pilot told us the flight plan"

Punti positivi: "Quick flight and made it to Milan early."
Punti negativi: "Only one small beverage (plastic cup's worth) offered, no additional drink even though there was time."

Punti positivi: "Nothing but the price, flight was Aer Lingus to PRA and was less than expected"

Punti positivi: "Food was definitely improved!"

Punti positivi: "The crew was friendly and nice."
Punti negativi: "Children were running up and down the aisle during the flight. This is not a reflection of the staff, but it made trips to the bathroom difficult and cumbersome."

Punti positivi: "On time delivery"
Punti negativi: "How many seats can you cram in to an airline cabin? So tightly packed it indicates a base level of disregard by the company for their customers. And nothing offered that didn't cost (no coffee, water...)"

Punti positivi: "Not much paid for prority boarding but we were bussed to the flight in Faro and this made prority boarding nul and voidboarding"

Punti positivi: "The food was good the flight was average. The airline staff was very friendly and helpful."
Punti negativi: "The seats were very small not enough legroom. The armrests didn't fold up completely."

Punti negativi: "The aircraft was old. The flight attendants were disinterested. The seats were terribly uncomfortable."

Punti negativi: "Same as above. I am not sure which leg of the flight caused the damage to the checked bag."

Punti positivi: "The plane was clean and seemed new enough. The flight crew were all pleasant."
Punti negativi: "Leg room is atrocious. Food is sub par even fornairline food. The drink cart should be brought around more than once. My entertainment centre was off or in disrepair for large portions Of the flight, and the plug on tomcharge the phone was not only in a difficult place down. Wtween seats but was not functioning. I paid for an internet connection I couldn't use be aide of a dead phone."

Punti positivi: "We did arrive early, and safely to our destination. Pilot was informative and efficient. Staff are hit or miss on friendliness and efficiency."
Punti negativi: "Second flight with aer Lingus, second time my baggage has been lost. Phone operators are shockingly rude and unhelpful, and retrieving my luggage is an unnecessary pain. Hopefully this time will be less frustrating than the last one. I'll simply never understand what is so difficult about putting baggage on the flight it is meant to be on; there were at least twenty other people both times that had missing luggage. Food this time was pretty gross, but have never had an issue with it personally before."

Punti negativi: "Dodgy electronics, had to reset screen in headrest several times and never really worked. Sat 30 + mins in tarmac after landing waiting for a stand."

Punti positivi: "I missed the flight, and was put on a scheduled one for the next day. Also, I love the fact that I can do customs before arriving stateside."
Punti negativi: "The air conditioning on board was FREEZING. It took three tries to get a blanket."

Punti positivi: "The crew was really nice"
Punti negativi: "I was put on probably the oldest plane they have. No outlets to charge phones, none of the headrest TVs worked, apparently you have to request vegetarian meal options in advance (news to me, these are standard on most other airlines). Would not fly again."

Punti positivi: "courteous crew, reasonable food and snacks"

Punti negativi: "Lost my luggage"

Punti positivi: "I liked the in-flight crew. They were very pleasant and helpful!"
Punti negativi: "The delays! The check-in app was down and the ladies at the desk didn't seem to be in any hurry to make sure we didn't miss our flight. It was the worst experience."

Punti positivi: "Nice, punctual, quick flight!"

Punti negativi: "Could not get the WiFi to work."

Punti negativi: "The seats are extremely small and narrow. God forbid you need to get up mid flight."

Punti negativi: "Had to gate check my bag which is fine, but it came out hurry min after everyone else's"

Punti positivi: "Seats comfy"
Punti negativi: "Boarding was delayed and confusing. Not organized well, check in was AWFUL. One hour to get through with two people. Not eddiexekf to make plane on time!"

Punti negativi: "wi fi a bordo;"

Punti negativi: "It took so long to get bags on the carousel it eliminated any extra time the pilot gave us in getting to the airport quickly."

Punti positivi: "Serviceable flight."
Punti negativi: "Unable to check in 24 hours before the flight."

Punti positivi: "The crew was nice."
Punti negativi: "Headphone jack was weird, only worked in one side. Entertainment options were poor, and highly edited. My luggage was bent on the top when I got to Newark."

Punti positivi: "Unlike many of the American carriers I have flown on, there was not a single flustered, surly, or unhelpful employee with whom I had contact. They were friendly, helpful, and respectful. I highly recommend this airline."
Punti negativi: "There was nothing I didn't like."

Punti positivi: "Pretty much everything"
Punti negativi: "Couldn't get sound in both ears on headphones. Otherwise ''twas a great flight!"

Punti positivi: "Food Crew People all were great flight smooth just like above."
Punti negativi: "I was very cramped in my seat. You can't stand up to get out of the center if everyone is reclined. Couldn't stretch legs or lean forward. Forget about any sleep, I need to understand how to get an isle seat."

Punti positivi: "Flight left and arrived on time."
Punti negativi: "Drinks bypassed first rows. Duty free and drink service announced, but immediately closed due to "pilot says we're landing in 15 minutes". Seat belt had been shortened and required extender."

Punti negativi: "Very uncomfortable!"

Punti positivi: "Poor"
Punti negativi: "Poor"

Punti positivi: "El entretenimiento"
Punti negativi: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"

Punti positivi: "Easy boarding, entertainment"
Punti negativi: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."

Punti negativi: "Entertainment system was not working on all seats"

Punti positivi: "Entertainment programs"
Punti negativi: "New variety of food"

Punti positivi: "The crew was terrific."

Punti negativi: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."

Punti positivi: "Crew was attentive. Timings were spot on."
Punti negativi: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."

Punti positivi: "I like the comfortable seats"
Punti negativi: "Service lag a little"

Punti positivi: "All went right namely the seats but the luggage condition is the worst"
Punti negativi: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"

Punti negativi: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti negativi: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."

Punti positivi: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"

Punti positivi: "Perfetto."

Punti positivi: "The cue lines per zone are a brilliant idea!"

Punti positivi: "The crew was pleasant and boarding efficient I lucked out with first class"

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti negativi: "Booked with my partner. Ended up sitting apart. Not good"

Punti negativi: "WiFi"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti negativi: "It was great trip thank you Air France"

Punti positivi: "Extremely hot the plane"

Punti positivi: "Didn’t like the sandwich offered"

Punti positivi: "Staff was so helpful and attentive to our needs.Providing service with a smile."

Punti positivi: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Punti negativi: "Check in process was easy. The flight attendants are all very helpful and kind."

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti positivi: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Punti negativi: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Punti positivi: "25 min ahead schedule!!!"
Punti negativi: "Cabin space, too narrow rows."

Punti positivi: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Punti positivi: "Enjoyed my food, especially tasty for airplan fare!"
Punti negativi: "Not enough leg room"

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Punti negativi: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Punti positivi: "I like fly attendant who served us meal"
Punti negativi: "I didn’t like that space between each seat is small"

Punti negativi: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."

Punti positivi: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Punti negativi: "The crew did not announce the score of soccer cup semi final between Belgium and France"

Punti positivi: "Boarding for BUsiness class was fine. Seating was cramped."
Punti negativi: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."

Punti positivi: "Food and service was good and price was acceptable"
Punti negativi: "Very long route"

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Free snack and drinks. Good service."

Punti positivi: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."

Punti positivi: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Punti negativi: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."

Punti negativi: "I was asked to change my seat repeatedly"

Punti positivi: "Aeromobile comodo e personale davvero professionale"