Trova offerte per voli da Addis Abeba a Milano

Punti positivi: "sedile comodo"

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti positivi: "Dc to Turkey flight. Great ++ Turkey to Delhi. Ok —"
Punti negativi: "Flight from Istanbul to Delhi was nightmare. It was like a local flight. Nothing called as comfort was there. I had to pay my own $ for alcohol and some snacks and 1 extra burger."

Punti positivi: "Fligh on time."
Punti negativi: "The food on board."

Punti positivi: "Crew was very professional and helpful."
Punti negativi: "Transit process at Istanbul airport was not very smooth. Ground staff could have been more helpful."

Punti positivi: "the crew was good. The seat were not comfortable"
Punti negativi: "food could have been tastier"

Punti negativi: "The crew isn’t very friendly, they do not know English very much."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti positivi: "I like the price, quality, aircraft, staff, food.. everything!"

Punti positivi: "Attentiveness"

Punti positivi: "food and service"

Punti negativi: "Waitwd 1 hour"

Punti positivi: "Crew was very nice and the seats are comfortable"
Punti negativi: "The kosher food was bad"

Punti positivi: "Nothing"
Punti negativi: "Unconfoetable seat for business class. No priority for boarding in business clas. Old plane."

Punti positivi: "Attendants were very nice."
Punti negativi: "The seats were so close. It was like riding on a transit bus. An 11 hour flight would be nice with just a few more inches between seats.. I don't expect real comfort in economy class but just two more inches would have been nice."

Punti negativi: "From more than 1h layover to 5 minutes."

Punti negativi: "Nothing"

Punti negativi: "There was nothing I would need and did not get in this flight. I would definitely use the same airline and recommend to other people as well."

Punti positivi: "One of my fave airlines now Great seats, services, staff Turkish coffee in the air!"
Punti negativi: "they keep the cabin a bit too hot, need to ask them all the time to make it colder"

Punti negativi: "I didn’t like being in a middle seat"

Punti positivi: "I liked the overall plane journey."
Punti negativi: "Flight was delayed which caused us to miss our connection flight."

Punti positivi: "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti positivi: "Same as the first flight. Entertainment is good, foods good, crew was nice, USB charging is great."
Punti negativi: "Kinda annoyed that it was a two prong plug for the headphones. It was super hot and I couldn't rest. Not a lot of space beneath seat in front for personal items."

Punti positivi: "hospitality was great, accommodations to ensure comfort were appreciated, and meals were fresh."
Punti negativi: "the seats could use a little cushion, otherwise, no problems"

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "The service in the flight was good."
Punti negativi: "There was a delay of one hour at the transit ."

Punti positivi: "The food and amenities were alright."
Punti negativi: "It left late, the plane lost my friend's luggage for a day."

Punti positivi: "Super friendly staff, lots of real food to eat, travel kits including slippers and tooth brush, like a throwback to when flying was fun."

Punti positivi: "Efficiency and customer service"
Punti negativi: "I didn't get s pre ordered kosher meal on 2 nd leg of my flight"

Punti positivi: "Very nice crew and not at all crowded flight, also the flight was extremely fast."
Punti negativi: "Very loud plane so that I couldn't watch a movie and understand the audio."

Punti positivi: "Super friendly - and fantastic entertaiment!"
Punti negativi: "Security and bags checks returning were awful about 4 between airport doors and airplane. Must be a way to clean the process up some."

Punti positivi: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Punti negativi: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"

Punti negativi: "It is impossible to make a one hour connecting flight in Istanbul when you take off 30 minutes late, arrive at a distant site (~ 5 km away from the arrival terminal) and the there is only one security guard to screen hundreds arriving. Missed our flight by 90 minutes, the customer service people were rude at the airport and we had a 7 hour delay. What are you thinking???"

Punti positivi: "Comfortable plane Good food Friendly service"

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti positivi: "good job rushing us to the correct gate"
Punti negativi: "late"

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti positivi: "We had a great flight other than the uncomfortable seats. The food was outstanding and the staff the staff was very accommodating. I was glad I was able to charge phone/tablet on the plane"
Punti negativi: "My seat didn't lay back, which made it was difficult to sleep. The seats are too close and generally uncomfortable. I just wish we could have toured Istanbul since we had a long lay-over. Took forever to find out where the tour was only to find out we needed Visas. The airport staff was not helpful. The bus tour is promoted on their website, and it sounded like it was easily accessed as soon as we were off our flight from Johannesburg. Not so."

Punti negativi: "Too many seats. Very uncomfortable on a long trip."

Punti positivi: "I liked the friendly staff and regular drink, hot wash cloth, and food."
Punti negativi: "Bringing a hot wash cloth around just before landing after flying all night would be refreshing. I think it would give people the next best thing to a hot shower. I should have picked an isle seat. I was on a 10 plus hour flight and felt trapped and my isle guy had his headphones in or slept all but one small break in that 11 hours. I felt abit claustrophobic."

Punti positivi: "Limitations to 20 kg when travelling"

Punti positivi: "Although there was only one option for meals, they were good nevertheless. The entertainment on Turkish Airlines is the best I've ever seen on any international airline. There are so many options and the layout is new and modern."
Punti negativi: "Compared to my flight from New York to Istanbul, my flight from Istanbul to New York was less wonderful. The crew was not as attentive and was not helpful in assisting the grandmother who was sitting next to me with her 2-year-old grandson who wanted to know if another seat was available. There was only once choice for the meals, which I found odd on a long international flight, but I did enjoy the meals. The plane was older than the one I took from New York and were less comfortable. I don't usually have a problem with legroom (I'm pretty average height at 5'5"), but the legroom on this flight was noticeably smaller."

Punti negativi: "Very good"

Punti positivi: "Very professional, clean and excellent service, I will flight with them again"

Punti positivi: "Nothing, just the price"
Punti negativi: "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment"

Punti positivi: "The crew were nice"
Punti negativi: "The only thing the luggage’s takes too much time 🙁☹️"

Punti positivi: "Loved the available movie collection, as well as the food and the experience overall."

Punti positivi: "None"
Punti negativi: "2 hrs waiting inside the plane, it could have been handle way better"

Punti positivi: "Boarding was done well and plane was on time."
Punti negativi: "The staff was not very friendly and very lax in prep for take-off and landing."

Punti positivi: "Amazing crew"
Punti negativi: "The plane was small, and boring"

Punti positivi: "The best trip in everything"
Punti negativi: "Nothing"

Punti positivi: "The planes for the 2 legs of the trip looked clean and well maintained. The seats were very comfortable and the crew were friendly and helpful."
Punti negativi: "Food and entertainment - There were limited choices for drinks on the Lagos - Cairo leg of the trip, basically water and soda were served. In addition, there was no personalized entertainment."

Punti negativi: "Im still not st my destination due to delays of the airline"

Punti positivi: "Lenient on the luggage allowance but human relations need to"
Punti negativi: "Everything"

Punti positivi: "Very good pilot with landing and takeoff. Crew was ok. Was surprised about the food considering the short trip. Also, they revive silverware for economy class, so that’s definitely a plus"
Punti negativi: "The airplane was a little dirty or outdated shal I say. Entertainment is almost nonexistent."

Punti positivi: "Rapidity for delivering the luggage"
Punti negativi: "Verification of visa"

Punti negativi: "Food"

Punti positivi: "Great flying experience"

Punti positivi: "Nice planes. On time. Very friendly crew."

Punti positivi: "The plane was clean and cool with good legroom in the exit row."
Punti negativi: "It was TERRIBLE that at check-in when i found out that the only one piece of baggage was allowed. I have ALWAYS had two bags on this flight."

Punti positivi: "Nothing"
Punti negativi: "Flight v delayed"

Punti positivi: "Crews was excellent"

Punti positivi: "they were friendly and amazing"

Punti negativi: "3 hours delay !"

Punti positivi: "Crew was friendly and spoke English."
Punti negativi: "The crew left the meal trays for a long time after serving. It made it difficult for people to get up and go to the bathroom for example."

Punti positivi: "I liked the space you have on the seats the leg room is very good because I am a tall person with some airlines it’s very uncomfortable for me thanks."
Punti negativi: "Leg room, food, service from the cabin crew is fantastic just to say a few words. Fli"

Punti negativi: "4 bags, agent charged me $100 for 12 # excess wt will no not allow me to repack to the lighter “other 3 bags 18 pounds light, total. I think a refund is in order."

Punti positivi: "It was ok"
Punti negativi: "It was ok"

Punti negativi: "I didn’t like that the food and the service and the chairs the floor is not clean actually that was bad flying flying"

Punti positivi: "Simplicity"
Punti negativi: "Long waiting time"

Punti negativi: "My reservation was 2 pieces luggage from Cairo to Kuwait and the same from Kuwait to Cairo ... when I went to the airport Egypt air told that my flight from Kuwait to Cairo just 1 piece and that because you didn’t reserve your ticket from Egypt air directly ... and that made a problem to me Thanks"

Punti positivi: "The flight is on time"
Punti negativi: "their food is very nasty"

Punti positivi: "Flights were on time and boarding was orderly"
Punti negativi: "Vegetarian food was poor. It was just boiled vegetables. Even the bread that was given to others was not there. They treated Vegetarian food as Vegan food (although it was specified as vegetarian), so there was no butter, no yogurt and nothing but boiled vegetables and fruit salad. Hard to sustain oneself with that on a 12 hour flight! I asked the flight attendant for yogurt who just ignored my request."

Punti negativi: "when issues electronic boarding pass it was mentioned I have to leave from terminal 3 .. when went there they said it is wrong & changed to seasonal terminal which is 30 mnts drive by the terminals bus.. very frustrating experience"

Punti positivi: "we should get our laguage from borg al arab and recheck it back to cairo we waited for one and half hour and we were about to loose the next flight to cairo and again rechecked and the carryon they asked us to send it by plane for safety i mean it was very messy and stressful"
Punti negativi: "why for transit we should pick up our bags and recollect it again why not like all other airways to automatic transfereand we get our lagugae at final distrnstion"

Punti positivi: "Every thing"
Punti negativi: "Every thing"

Punti positivi: "Delays and lack of coordination during boarding process in cairo"

Punti positivi: "Food was okay and it's commendable that the airline offered hotel rooms for passengers with long layover."
Punti negativi: "The plane should be at least clean. Sat close to the window twice and it was dirty with some weird stuff. The seat beat was also dirty."

Punti positivi: "Check in online was easy. Check in in airport was nice and easy. Crew was friendly."
Punti negativi: "Delay of the flight around 30 minutes. Entairtainment was poor."

Punti positivi: "Appreciate the breakfast that was served."
Punti negativi: "Boarding process can be improved."

Punti negativi: "Food"

Punti positivi: "Nothing they do to exchange the time except by baying 200 rial Oman"

Punti positivi: "Good service and friendly environment"
Punti negativi: "No comment"

Punti negativi: "The pilot was most defnitely smoking, air was circulated in the cabin."

Punti negativi: "Na"

Punti positivi: "Food was good, crew were pretty nice. Comfortable seating."
Punti negativi: "It took me over 2 hours to board because the counter has never seen a green card extension. I also had a dog that was connecting with me on Emirates, they couldn't figure out the price for the dog at all. We started with $600 and went down to $188 which I was told on the phone. People working at check in should be way more knowledgeable of other things than just regular paper work and not giving travelers attitude because"

Punti negativi: "Thanks it's been a good experience"

Punti positivi: "Every member of the staff was super friendly. Complimentary food and beverages for all meals. Good selection for in-flight entertainment. Provided eye masks, blankets and pillows. Good amount of leg room."
Punti negativi: "I don't really have any complaints! I would definitely use this airline again."

Punti negativi: "Nothing"

Punti positivi: "flights were delayed both ways"

Punti positivi: "This was a return flight from Cairo to Washington. I called the Cairo office multiple times to add a pet to my ticket. I couldn't check in online and when I called to ask they said that's because I'm making changes (pet) that's why I can't do it and I should do it at airport.. I'm Cairo airport the check point is as soon as you get thru the main door.. Waited in line for check in only to find that all 4 tickets (me and 3 kids) were cancelled and that we had to go outside again to the reservation office (had to go thru check point again) to reissue the tickets. They didn't even appologize for their mistake and they blamed the travel agency.. Very unprofessional and irresponsible people."

Punti positivi: "It is the first time ever..... I rated anything perfect but this time is an exception ...."
Punti negativi: "Nothing.... ouch it hurts to say this"

Punti positivi: "Pilots are excellent at smooth landing."
Punti negativi: "To most Arabs, broadcasting a prayer before taking off is routine and goes without notice. To foreigners, it could initiate fear about the safety of the plane as it projects a need to rely on a super power to make it. It's cultural and could be misunderstood."

Punti positivi: "exceptionally efficient"

Punti negativi: "Entertainment to be improved"

Punti positivi: "Great plane Food ok Entertainment system good"
Punti negativi: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"

Punti negativi: "No screens on this aircraft"

Punti positivi: "Boarding and comfort"
Punti negativi: "Should be more food/drink selections Probably better to fly Jambo Jet as it has more on offer (even if I have to pay)"

Punti positivi: "Seats were very crowded. A few more inches would have made it excellent. Overhead luggage storage was tiny."

Punti negativi: "Flight on time, cheap and lovely crew"

Punti positivi: "Newer plane, clean"
Punti negativi: "No air conditioning on the plane"

Punti negativi: "Late departure led to missed connections, but Kenya Airways did not provide much assistance with this. No-one on hand to upon disembarkation to help affected passengers. I just managed to get my onward flight, but my baggage did not make it, so I am awaiting that."

Punti negativi: "Did not arrive for it"

Punti positivi: "Lie Flat beds in Business Class."
Punti negativi: "Meal service was very slow, and food was uninspiring. Essentially economy meals placed on proper plates."

Punti positivi: "I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane."
Punti negativi: "Nothing"

Punti negativi: "The snacks were basic and tasteless"

Punti negativi: "The food could be improved and the movie collection could be updated"

Punti positivi: "Very quick, smooth flight"

Punti negativi: "Nothing"

Punti positivi: "All good"

Punti negativi: "I had asked for window seats from the agent I spoke to and didn't get that when my flights were changed."

Punti positivi: "Staff very friendly"

Punti positivi: "On schedule"
Punti negativi: "Food Sitting Staff - one of the crew members was particularly rude to another passenger on my row."

Punti positivi: "Friendly crew"
Punti negativi: "At one time the flight got too cold"

Punti negativi: "The plane boarded at 9:30am and then we sat on the tarmac for 5 hours waiting for a new pilot. We were not fed, or told how long it ws going to take. After 5 hours, we finally took off, but were not offered food for another two hours. The 11.5 hour flight turned into a 16 hour flight..."

Punti positivi: "Clean plane, on-time departure"
Punti negativi: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"

Punti positivi: "Comfortable seating"
Punti negativi: "Food was bad"

Punti positivi: "Same as above"

Punti positivi: "The crew was professional and friendly."
Punti negativi: "My flight was delayed. The gate changed at least four times with no clear announcement."

Punti negativi: "Timing schedule not respected. No legroom my knees were so squeezed."

Punti positivi: "The flight itself was fine, no issues with that."
Punti negativi: "Had a long layover in Addis, schedule should be better. But with more than 6 hr layover, they still lost my bag. No one contacted me when it made it to the airport. The site did not reflect it either. I left work on the second day to go check and there it was, under a few other bags, which gave the impression it had been there waiting a day already. Going to try and avoid Kenya airways in the future if possible."

Punti negativi: "Bad attitude by the crew"

Punti positivi: "the service was very good. The food was well done."

Punti positivi: "My bags arrived gate agent efficient"
Punti negativi: "The fact there was no such reservation for me from Lusaka to Nairobi"

Punti positivi: "The staff in Addis was pleasant."
Punti negativi: "My original flight was cancelled and I was only given an hour notice before arrival time at the airport! I was rerouted from a one hour direct flight to a 7 hour delay through Nairobi then to Djibouti."

Punti negativi: "Lack of drink options, no diet cola?! Poor entertainment options"

Punti negativi: "We only had 30 minutes to catch this connecting flight due to our incredibly delayed PrecisionAir flight. We got to the service desk to get our boarding passes and there was only one person to service a multitude of people. Of course they knew that a flight was coming in, why there was only one personnel is still a mystery to me. The person who served us, Victor K., was probably the least helpful customer service personnel I've come across. He was very slow, considering that he knows there's a lot of us trying to get to our next flight. We ended up missing our connecting flight. And for some reason, the plane left earlier than the time it was supposed to leave. Another mystery to me. Shouldn't their system have told them that there were a few passengers on the previous flight that was supposed to board this connecting flight?! They did give us a free hotel for the night, or so they call a hotel. The food served was just horrendous. They just served whatever is enough to be considered "food". I will never fly with Kenya airways ever again. They are so unreliable, irresponsible, and have very little regard to customer service."

Punti positivi: "The arrival to Monrovia."
Punti negativi: "Losing baggage for a week."

Punti positivi: "Food and service"
Punti negativi: "Time to update, renovate and scale up the fleet flying Africa. Impossible to sleep in economy."

Punti positivi: "Food and service"
Punti negativi: "Time to update, renovate and scale up the fleet flying Africa. Impossible to sleep in economy."

Punti positivi: "They were simply good"
Punti negativi: "The delayed a bit"

Punti negativi: "The flight was delayed. Food was so-so. No entertainment."

Punti positivi: "flights were slightly delayed but we were updated often and accurately. Flight staff were awesome, super nice and well spoken!"

Punti negativi: "Delays"

Punti negativi: "I was originally scheduled on a Precision Airways flight but it did not fly, so put on Kenya Airways flight. Unfortunately my bag didn't make it so had to spend the night without it. It did come the next day, so I was able to climb Kilimanjaro. Don't know which company messed up."

Punti positivi: "Small seas no leg room and broken entertainment screen"

Punti negativi: "Flight cancelled streessed up"

Punti positivi: "Everything was great except for all but one flight attendant who could have done with a lesson in charm. There was one very charming attendant whose name began with M but was an unusual name. She was a world class attendant and the others could learn from her. The pilot was well spoken as did a great job taking off & landing."

Punti negativi: "Their flights have been late all the two times I flew with Kenya Airways. Could be a problem if you need to connect to another flight!!"

Punti positivi: "The service was great. From the time I boarded I was treated very well. The staff was friendly and it made traveling an ease."

Punti positivi: "The in-flight crew were wonderful!"
Punti negativi: "I was told to get my boarding pass at the counter, and when I did so, I was consistently told how wrong I was. They moved gates, and didn't update the screen or airport-wide monitors. A staff member didn't come get the 30+ passengers until 15 minutes before. One of my two bags didn't make it to the airport. After working with a very unfriendly airport worker, I was told it would be delivered to my hotel by 8 am. The receptionist told me tha they left a message, saying I could pick it up at the airport."

Punti positivi: "I loved the flight, crew and comfort I had on my flights."
Punti negativi: "The first leg of my flight was delayed about 45 minutes and the communication of the delay could be improved. Also the beef sandwich was fine but could be improved in taste."

Punti positivi: "the flight was clean, decent food, and good service."
Punti negativi: "The Video capabilities did not work on the flights."

Punti positivi: "we got there on time and safely"
Punti negativi: "bit of body odor coming from the crew weird temp control - freezing to hot to freezing food needs work badly"

Punti positivi: "Reception"

"The flight was comfortable and service was great. The wait on the Lome layover was longer than the airline promised but the crew landed us at Newark on schedule."

Punti positivi: "overall"
Punti negativi: "Good"

Punti negativi: "Best Airlines"

Punti positivi: "The crew was awesome"
Punti negativi: "Figure out how to shorten flight"

Punti positivi: "The food!! The flight was in time and also the flight attendant were so available and caring"
Punti negativi: "I have wifi in board for an hour for whatsapp messaging I would have beloved to have it all flight"

Punti negativi: "Safely any time"

Punti positivi: "Food"
Punti negativi: "Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey"

Punti positivi: "New airplane was comfortable and clean. Food was just okay."
Punti negativi: "We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort."

Punti positivi: "Yes"
Punti negativi: "Nothing comes to mind"

Punti positivi: "Crew were very good. Comfortable flight."
Punti negativi: "Choice of movies could be much better."

Punti positivi: "Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet."
Punti negativi: "We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle."

Punti positivi: "Crew were helpful"
Punti negativi: "Food was very poor with very limited choices and no entertainment system on this flight"

Punti positivi: "Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height"
Punti negativi: "Better selection of videos"

Punti positivi: "Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing."
Punti negativi: "The lunch - tooo much rice no sauce. Food was okay. The sandwich was good."

Punti negativi: "USB connection was not working from my seat"

Punti positivi: "flight was on time"
Punti negativi: "Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter."

Punti positivi: "The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable."
Punti negativi: "The food could have been better and the crew attention and assistance to the passengers."

Punti positivi: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Punti negativi: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."

Punti negativi: "There was no entertainment. Breakfast was standard"

Punti negativi: "Nothing"

Punti positivi: "Everything was great."
Punti negativi: "Nothing"

Punti positivi: "Staff are friendly and pleasant. Seats are comfortable with more space than some airlines.Good choice of films."
Punti negativi: "This was probably the worst boarding I have ever seen. They called the Paris flight while people were still boarding for Frankfurt. It was chaotic, with people struggling to find which line to be in. There was no visible guidance from Ethiopian ground crew. Eventually got in line. One guy checking boarding passes for both business and economy. Very slow with again no crowd control. Children were not given priority. Eventually many people went through business queue while others had been waiting in economy. Ground staff were standing around watching and not helping or communicating. Poor show from Ethiopian!"

Punti positivi: "Ethiopian Airlines it great."
Punti negativi: "Nothing"

Punti positivi: "Crew"
Punti negativi: "Always delaying, catastrophic food."

Punti positivi: "Everything was to my satisfaction."

Punti negativi: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."

Punti negativi: "I've been flying Ethiopian airlines over the last four weeks to nine African countries and can give an overall excellent rating. They're always on time. They however showed the same movie on all flights. The food quality and variety also need to be improved. Thanks"

Punti positivi: "The quality of the planes"
Punti negativi: "The food"

Punti positivi: "Flight crew was nice and responded to problems well. More trash pick up and water service would have been nice as it was a thirsty, long flight. I was given more water when asked it just wasn’t freely offered."
Punti negativi: "The arrangement of the airport was disconcerting. To get to your gate you have to pass a another security point that you can not leave. The area was akin to a cattle yard. No bathroom, water, or amenities. You had to stay in your pen until boarding. Duty free was not allowed and had to be purchased on the plane for an additional cost. Not to mention the whole stopping in Dublin, Ireland for fuel without notice. There was nothing in my paperwork about it and we were only told to stay in our seats for the next hour or so while they refueled. We didn’t do that on the flight over was that was worrying and we were given no additional information."

Punti positivi: "Nothing"
Punti negativi: "They overbooked and pushed us to later flight, later flight boarded late, on run way 2 hours, plane maintenance issue so changed aircraft—supposed to arrive 1:30pm, arrived after 10pm, gate agent erased reservation adding frequent flyer number so my seat was given to someone else and I sat finally in last row by toilet instead of with my family—then no one can find record of my return flight and Ethiopian contact number impossible to reach. Truly awful experience. I have no idea if I will have seat on return flight."

Punti negativi: "Besides that the flight was 4 hours delayed and the staff gave different information then the screen, customer service was non existant. There seems to be no structure or system. Gate change was not announced. Staff was not clear or direct about status of the flight. I have had several flights with EA and most have been completely disappointing and frustrating. Forget trying to call anyone, it took me 4 days of non stop calls to connect with someone to change my flight date. Then once connected the credit card system was apparently down and they could not charge my fee. I had to contact the US office while I was in Africa in order to get anything done, ridiculous. They over charged me and would not honor the fees that were quoted on the phone and via email but the head office. Dishonest and no concern for the inconvenience to their customers. This airline would be the last choice, highly not recommended."

Punti positivi: "The pretty ladies"
Punti negativi: "Lost luggage and horrible food"

Punti negativi: "At the Addis airport, it seems chaos reigns! My flight was never listed on any display to say what gate we departed from. A crowd of people boarding for two different planes just rushed the gate area. I’ve got no idea how everyone ended up on the right plane. My flight was never announced I had to keep going up to ask over and over. The bathrooms at the airport are unhygienic and the available food is abysmal. On the plane was better except that the only entertainment is over head screens that didn’t work my overnight flight was miserable as the lights were on the whole time and they repeatedly woke me up to eat throughout the flight. I’ll do what I can to avoid the Addis airport from now on."

Punti positivi: "Flight Attendants excellent and always smiling"
Punti negativi: "Should be able to select your own movie"

Punti positivi: "Everything Kosher food was excellent"
Punti negativi: "Nothing"

Punti positivi: "Meal service plentiful. They kept the bathrooms very clean"
Punti negativi: "This plane seemed older not as spacious or as clean as planes on Ethiopian I've traveled on before. Horrible film selections, and it's the same coming and going."

Punti positivi: "Plane size, entertainment options and food were all great."
Punti negativi: "The person next to me was rude and leaning over on my side but not much the airline can do about that."

Punti positivi: "Great cabin crew and food"
Punti negativi: "Very old aircraft with broken seats"

Punti positivi: "After a bit of confusion in ADD airport, we reached the terminal where my connecting flight was leaving from. Terminal 1 of ADD airport should be avoided at all costs! Boarding and the flight crew did a admirable and top job and made the difference for me."
Punti negativi: "Terminal 1 Disgusting. Rundown, embarrassing, chaos everywhere and no real sense of security. No police or security presence. You could just walk right into a gate! I was shocked to see this especially being from NYC. If you can avoid Terminal 1 do so. The seats were DISGUSTING! Dirty, warped fabric seating was dirty and caked on. Smelled and many seats were visually broken. I'm glad I brought with me some Clorox wipes to wipe my area down with. You get what you pay for but wow! I would not spend my money on this airline again."

Punti positivi: "New plane."
Punti negativi: "Addis airport is always a mess. Security check takes 30 mins+, gates are changed without announcements and there are no display mentioning flight or destination at the gate. For the flight, food not great and service slow."

Punti positivi: "The Ethiopians have got the transit sorted in Addis. I had a tight turnaround time of about an hour and 15 minutes. From alighting to boarding and takeoff was about 1 hour. Very impressed that my luggage made it as well."

Punti negativi: "Nothing"

Punti positivi: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Punti negativi: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"

Punti negativi: "non funzionava l'aria condizionata si moriva di caldo"

Punti negativi: "Aereoporto estremamente caotico"

Punti positivi: "Service & Staff"
Punti negativi: "Toilets always get messy because there are many people flying for the first time and some using a public toilet (or even flush toilet) for first time ever. They need instructions in the bathroom for how to use the toilet, how to keep it clean, how to dispose of trash, how to flush toilet paper, etc. If fly all over the world, but every time I fly from Africa it's the same mess, regardless of airline. Simple instructions would help - they cannot assume all of their clients have used flush toilets when over 80% of Africans do not have them."

Punti positivi: "New 350 was a fantastic plane and the seats were excellent. Bags arrived within 15 minutes"
Punti negativi: "nothing negative at all"

Punti positivi: "TIME KEEPING"
Punti negativi: "FOOD"

Punti positivi: "Nothing. My bag is gone"
Punti negativi: "My bag is gone"

Punti positivi: "Dreamliner is a great plane"
Punti negativi: "My luggage didn't make my connection. Came 2 days later though."