Prenota auto a noleggio Enterprise a Philadelphia

Punti positivi: The staff was very good- they were well organized and working hard. There were lots of customers for limited staff. They were efficient and did their jobs well - there was no time for niceties other than polite service. They were inconsistent in enforcing the rule about "only the renter may come in the building". As a result my wife stood in the cold and watched other couples inside who elected not to comply with the stated rules. The car I got was adequate and functioned fine but was quite expensive (modest car- pretty high rate 140/2 days- tiny Hyundai) so it was adequate but not outstanding value. Return process was highly effective with good speed and no glitches. Again-staff is excellent. Overall- competent but modest value and inconsistent adherence to rules.

Punti negativi: Standardize adherence to rules. More staff on busy days. More product selection.

Punti positivi: no, they were not helpful and they were misleading. Apparently they required an airline confirmation as we were paying with a debit card. 3 trips walking to the rental building in the rain the story changed slightly each time as far as what was need. never got the car and will certainly let all know that the Enterprise holding rental companies are incompetant.

Punti negativi: FIre the entire staff at the Philadelphia airport and hire a staff of concerned workers who work hard to keep their job and seek improvement, not the type that is hired and they feel entitled.

Punti positivi: The staff were decent. they were friendly and somewhat understanding. The car I received was not the car reserved. and the car received had a horrible odor that the staff tried to convince me of cleaning products. IT WAS NOT!!!! and it smelled so bad the whole trip i had to personally buy air fresheners. Literally!!!! and i know some of my stuff smelled like the car after a few hours. NO GOOD!!!!!!!!!

Punti negativi: I asked for a better smelling car before i took it off the lot and they convinced me that the smell would go away. No the smell didnt. Car ran smooth.... also it woulda been nice to have some gas in the car before leaving the lot too.

Punti negativi: Didnt have a car I reserved, only a mini van and at an upcharge

Punti positivi: Drop off was fine.

Punti negativi: There were no cars there when I arrived at my scheduled pick up time, and 5 other people waiting for the same reason. After waiting an hour and a half they drove me half an hour away to to a run down, dirty location in Kensington for a car with bird droppings all over and several dents and scrapes.

Punti positivi: They washed it

Punti negativi: They only had a pickup truck available

Punti negativi: Service was terrible, esp at PHL

Punti positivi: I did not like the attitude of the girl at all because she continued talking about the accident. I told her that I will never have an accident. So I have to stop taking the car and I went to another place

Punti negativi: If she has not been emphasizing on accident