Autonoleggio a Aeroporto di Trenton Trenton-Mercer

Punti positivi: On pickup the service clerk spent 20 minutes talking to another customer in Russian helping them buy a car dealer and talking shop while I waited in line. He assumed I wouldn't know what's going on, little did he know I speak perfect Russian. With all that going on the computer showed the vehicle with a full tank, when I was at empty. We had to work it all out upon return on the vehicle in a different state. I did forget my EZ pass in the car and once I realized what happened I contacted Budget to request tag to be returned. Both the drop off site and customer service claim they don't have the tag, yet I see Florida toll charges on it. Obviously forgetting the tag in the car is my fault, but how anyone claim the car is disinfected and cleaned if the tag attached to the window is missed?????

Punti negativi: I never ordered a car for pickup in Trenton. I ordered one for pickup in Philly. I canceled this order by phone and placed a new order directly through Budget's website for pickup in Philly. Somehow this reservation in Trenton wasn't actually canceled because someone then called that morning asking where I was to pickup the car.

Punti positivi: Drop off was super inefficient.

Punti negativi: More than one staff member

Charged me for gas, after I had just filled tank!!!

Punti positivi: Car was clean, ready and on time for pickup.

Punti negativi: Attendent handed me a folded print out receipt with a $25 and change charge for fuel, plus a $5 service fee, after I had just filled up a few miles away from drop off. Didn't notice until we wefe in JFK terminal.

Punti negativi: The windshield was covered with bird poop and other dirt. There was no windshield liquid in the dispenser so it didn’t come off The inside had coffee/liquid spills in the console and I could tell it wasn’t clean. No one came to pick us up at the airport so a transport man dropped us off at budget. I rented a car for 3 days in fort Myers for $67 and this rental was over $50 for one day Very disappointed in Budget

Punti negativi: When I arrived there was no car for me, they had to rent one from their neighbor. Car was filthy. The attendant told me to bring the tank on 1/2, there was a little less than that. Brought the car back on a little less than FULL. CHECK YOUR PAPERWORK!! Because they had to give me a different car than what was on the paperwork, they never changed information. I should have looked. I reminded the attendant that HE told me to bring the tank back on 1/2. Luckily I wasn't charged for gas. They don't speak very good English. Because we flew into Trenton, NJ we didn't have much of a choice of Car Rental Agencies.