Prenota auto a noleggio Dollar a Philadelphia

Punti positivi: The staff was not friendly but dropped off was easy.

Punti negativi: Better customers service.

Punti negativi: Take care of your customers to the highest level

Punti negativi: Not what I reserved not the price was charged for fuel that I prepaid but I was worried we didn’t have enough to get back to airport so we bought gas I wasn’t informed that you don’t get it refunded. On pickup of the car the man who was in the checkout shack was no where to be seen then he popped his head up his pants were undone in front of my kids. Will never again rent from Dollar

Punti positivi: Was unprofessional and useless. They refused to honor the contract. Had to get another rental car

Punti negativi: Took 45 minutes and 2 phone calls to be picked up by the shuttle bus at the airport. Then they refused to honor the car rental agreement purchased thru your service

Punti positivi: Nothing since I was left paying for a car I never used.

Punti negativi: Non-refundable fares should be discouraged and not used at all. The lower rate can be averaged into a lower cost even partially refundable plan that doesn't outright penalize consumers with legitimate reasons to cancel a plan. In an attempt to pay for a rental for my sister who is trying to help me when I was injured the company would not allow my sister to use my rental. So SHE had to purchase the rental herself. I don't mind and plan to reimburse her since she going out of her way to help me. HOWEVER Dollar will still screw me over and require me to pay for my rental even though I can't use it. Their response... "Hello Richard, Thank you for your reply. I am sorry to hear that you had this accident and I know this has led to such serious inconvenience. I would like to let you know that in an effort to get this refund as a one time courtesy I have spoken to higher management but unfortunately they were not able to grant it. I do apologize for the inconvenience and if you have any other question please let me know. Kind regards and have a nice day. Eric, Customer Care CarRentals.com If you need to reply to this email, please remember to not alter the subject line in any way as this is crucial to ensuring your response is received appropriately. ref:_00D61Z8h3._5004NhoYlM:ref " I will no use DOLLAR or KAYAK if either continues to use this parctice.

Punti positivi: Easy to drop off and the vehicle fit all of my family including our luggage

Punti negativi: The agent at Dollar was rude, we ended up paying over $200 more than the price we got from Kayak.

Punti positivi: I did like David customer service skills. He tried his best to rectify issues. We appreciate his help.

Punti negativi: Calling customer service was the worst experience I ever had. Extremely rude, will hang up the phone on you, will not help situation. I was completely lied to and manipulated and noone even tried to help when called the 800 number. No records of my phone conversations were detailed. I could go on...