Prenota auto a noleggio Budget a Philadelphia

Punti negativi: Waited 45min and the shuttle never arrived

Punti positivi: Over all it was a good experience.

Punti negativi: The wait for the shuttle bus at Philadelphia airport was way too long. The other rental companies had 2-3 shuttles come and go in the time we waited for your shuttle. I started wondering if you weren’t running shuttles. Then when we got on the shuttle it was hot with no ac.

Punti positivi: Ok

Punti negativi: Have enough staff to accommodate the volume of customers based upon their reservations. Spending 2 hours to get my vehicle was rediculous

Punti positivi: Ease of transaction

Punti negativi: Car was dirty Registration sticker was removed No scanner tag Registration tag on license plate was expired

Punti positivi: drop off was good..picking up was bad. Long lines and one employee

Punti negativi: Philly budget had one person working and the line was out the door.

Punti positivi: check in was fast

Punti negativi: The car was extremely dirty. Had to go to the car wash so I could see out the back window. Gas tank was supposed to be full, it was not. No one available for the return. Just left the car and got on the shuttle. I hope the bill is correct.

Punti positivi: The price was great

Punti negativi: The Philadelphia desk staff is THE WORST & waited in 23 degree weather for 25 minutes for a shuttle back to the airport to catch my flight - shuttle never arrived & we were advised to lug all of our bags through & across the PARKING LOT to get to Avis (next door) to get their shuttle because Avis shuttles were running every 10 minutes ... terrible experience

Punti positivi: The staff was overworked and clearly stressed, and the line of people in front of me was long (we waited 10-15 minutes to be seen). But the woman who serviced me when I picked up the car was courteous and professional.

Punti negativi: When I returned the car, I was charged $169. The price I was originally given when I made my reservation—the price I agreed to—was $85.83. I was billed for miles and I was also billed for dropping the car off in a different state, even though my original quote specifically stated unlimited mileage and a drop-off in Maryland. I was able to get a refund for most of the incorrect charges, but it was frustrating and burned time I didn't have to spare. There was also a lot of chaos and general confusion in the office. Needless to say: it wasn't a great experience.

Punti positivi: Pickup was quick

Punti negativi: Requested car was not available without waiting for who knows how long. Had to take a more expensive car.

Punti positivi: I was upgraded to a better car because the car I had reserved had not even been cleaned.

Punti negativi: Customer service agents at drop off location at airport were very unhelpful. The car I was initially given had food crumbs on the seats and a lighter in the cup holder. It was so dirty that we couldn’t sit in it. Luckily we were assigned a cleaner car right away.