Trova offerte per voli da Windsor a Italia

Punti positivi: Seats were comfortable

Punti negativi: Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks

Punti positivi: Wonderful on board service from the crew

Punti positivi: Great attentive crew.

Punti negativi: Boarding has no groups, seats are small

Punti positivi: The crew was great

Punti negativi: Lufthansa would not reschedule my flight to Rome on March 5th 2020 despite the fact that the CDC was at level 3 alert and telling all travelers to avoid the entire country of Italy. At the same time every public facility in Italy had already been closed. At the same time, AK Airlines in the United States is offering free cancellations of domestic flights and we hardly have the virus in country. Next year when I go to Rome, it will be with another airline that cares about people’s safety.

Punti positivi: This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!

Punti negativi: If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!

Punti positivi: amazing and great customer service

Punti negativi: Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again.

Punti positivi: Lufthansa is a great airline.

Punti negativi: Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet....

Punti positivi: Nice crew great sitting

Punti negativi: Boarding has always been slow with this trip.... disorganized

Punti positivi: Trip was canceled

Punti negativi: Trip was canceled without costumer exchange or rebooked

Punti positivi: Young crew, with positive attitude and very kind and helpful.

Punti negativi: It was good enough.

Punti positivi: Was put in German Airport jail

Punti negativi: See above. United sold me a ticket they knew would get me sent back after being detained

Punti positivi: Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more.

Punti negativi: United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable

Punti positivi: Friendly and great service. Flight attendants like their job. Food was good. Flight on time

Punti negativi: More legroom

Punti positivi: Wasn't awake, can't say

Punti negativi: Probably it would be nice to have a bit bigger screen with general information about the flight and local time

Punti negativi: Better choice of movies and classical music

Punti positivi: Crew was friendly

Punti negativi: Food

Punti positivi: The crew was great

Punti positivi: Friendly crew

Punti negativi: Not piling up people like sardines in a can.

Punti positivi: Staff was very friendly and loved the food.

Punti negativi: For economy class, nothing.

Punti negativi: I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket.

Punti negativi: Swiss air returned my bagage damaged and there is no way to report it!