Trova voli economici da Ontario per l'Italia

"Swiss!"

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti negativi: "Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”"

Punti positivi: "The crew was very nice."
Punti negativi: "The seats had such little cushion that it made the flight extremely uncomfortable."

Punti negativi: "The food is good k"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "Lost the luggage"

Punti positivi: "Crew was attentive and overall I enjoyed the flight"
Punti negativi: "Food could have been better"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "Swiss Airlines Saff was very friendly and helpful"
Punti negativi: "0"

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Flight was delayed which caused us to change our flight from United to Lufthansa. Like Lufthansa much better."
Punti negativi: "Flight was delayed. Had to get a different flight because we would miss the next flight."

Punti positivi: "Spacious seats"
Punti negativi: "Bag check process"

Punti positivi: "The crew was great. I was lucky to get a comfortable enough seat. Not the one I actually booked and paid for but still it was ok."
Punti negativi: "I was told I was placed on standby for this flight despite the fact that I booked this flight and paid extra for the chosen seat far in advance. The boarding was chaotic. Very poor communication. The flight was very delayed."

Punti positivi: "Though I was never sent an email for my daughter's check in, I had a different reservation for her but still under my name and same email, when I called on the phone the people were pleasant. They still never provided me with an email though and information allowing me to have my daughter checked in. they only provided me with her reference number."
Punti negativi: "All in all we had a poor experience and my family and I were disappointed. I'm about to book yet another ticket for my brother, but this time I'm not considering Swiss Air. Just so you know, I'm a very positive person and appreciate every polite and courteous gesture. Unfortunately this experience didn't allow me to do so."

Punti positivi: "The attendants were great. Flight was clean and nice."
Punti negativi: "Moved us from gate, which was super hot and not air conditioned first thing in the morning evidently. Also, not enough seats for everyone on the flight. Then we were squished onto a bus to go to the plane. Upon arriving in Naples we were once again squeezed into one bus- every passenger! Very tight. 2 buses would have been nice."

Punti positivi: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Punti negativi: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Les hôtesses ont été super gentilles. Merci!!!"
Punti negativi: "L’espace entre les sièges est très réduit"

Punti positivi: "Special GF meals care on board, friendly staff, good food and drinks"

Punti positivi: "Great crew and flight."
Punti negativi: "Boarding procedure was rather chaotic. After first class, rather than board by groups or rows, it was everyone else. Flights are fully booked and overhead bin space is tight if you board at end."

Punti positivi: "Food and service"
Punti negativi: "Even though we paid for internet it sucked and was unuseable"

Punti positivi: "Not very much to like. No effort to enhance customer service, accommodate customer needs. I fly a lot of regional and international airlines, was truly underwhelmed."
Punti negativi: "I landed at Zurich airport at 6am with an 11 hour wait and tried to get onto an earlier us bound flight. The ground crew were awful and rude!. The dint make any effort to smile, look at me in the face or ask how I was doing!. Instead she took one look at my ticket and said “ sorry you bought through an agent, I can’t help you”. When I tried to ask if in future it is advisable to book through Swiss airlines directly, the customer service agent looked at me and said “ that’s your problem”- then she turned to her friend and kept talking! Honestly! . The airport terminal E is grey, drab and boring. No TV and only 2 hour of WiFi. I was told I had to pay to use one of their lounges just to get a recliner chair to lay my head for 11 hours. I felt like I was in a holding cell- and the flight was delayed by an hour, had a gate change that they dint tell us till less than 1hour- boy was I glad to leave Zurich!. If that is Swiss hospitality, they have a long way to go. Save your money and use another airline. You will be much happier- trust me."

Punti positivi: "Friendly staff"
Punti negativi: "Paying for WiFi."

Punti positivi: "Cabin crew were friendly, efficient, courteous Refreshments generous and excellent. Good movies."
Punti negativi: "Rather than boarding economy passengers by row number, there is a free-for-all at the gate, and tedious blockage in the aisles as passengers wait for others to place carry-on luggage. More leg-room than United, but still a bit crowded for tall people. VERY BAD DESIGN of arm-rests, which do not go up all the way into the seat but instead jut out at an angle."

Punti positivi: "Boarding was quick and efficient"
Punti negativi: "Nothing I can think of was bad just a regular fight."

Punti positivi: "Very professional!"

Punti positivi: "The crew did all they can \The Swiss Airlines lounge was superb"
Punti negativi: "The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on"

Punti positivi: "Flight crew were courteous and efficient."

Punti positivi: "Courteous, welcoming crew. All good"
Punti negativi: "No entertainment"

Punti positivi: "Nice plane, organized food and boarding."
Punti negativi: "Nothing really"

Punti positivi: "Good food!"
Punti negativi: "N/A"

Punti positivi: "Friendly crew, clean flight"
Punti negativi: "Charged 45 SF (about $50) to check 1 bag"

Punti positivi: "See below"
Punti negativi: "We got to Rome airport 4 hours before to not miss flight! They booked us with 45 min to connect in Zurich. Then flight from Rome kept getting delayed with no explanations. We got to Zurich with 30 minutes to go. We literally ran to get to gate E. We got no help from Swiss employees and got to our gate with 10 min before flight. They said gate was closed. Went to transfer desk, next flight was next day at 1 pm. Missed very important meeting at work that I had planned around for months. Very upset and disappointed. Felt they could have helped us a lot more and got us on our flight."

Punti positivi: "Good food, friendly staff"

Punti positivi: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Punti negativi: "Nothing"

Punti positivi: "Nothing"
Punti negativi: "It was put on standby because of overbooking. My luggage did not arrive with me. Next day, getting luggage was a hassle, not convenient."

Punti positivi: "good service"
Punti negativi: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"

Punti positivi: "good service"
Punti negativi: "late in departure"

Punti negativi: "Major delay"

Punti positivi: "The service is the best!!! I enjoyed everything!!"

Punti positivi: "Nothing"
Punti negativi: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "gluten free option included gluten free bread, but meal itself was quite bland."
Punti negativi: "in-flight entertainment screen for my and my husband's seats were not working. we complained to the flight attendant who said that they would reset the system, but they never did."

Punti positivi: "At list 2 attendants were extremely not polite . Air condition was turned on 2 minutes before landing . To collect food plates from passengers took more then 2 hours . When passengers asked attendants, to evaluate when it going to happen the answer was very rude ״ you should fly business in case you want it faster " . It was a night flight and it took 3 hours to turn off the lights . One of the girls attendants told me that I have too many hand handbags with me , only 1 piece allowed . I was with 3 pieces but we were 3 persons my wife and my Childe . I was trying to explain her, but she was unable to listen . It is not Swiss I know , I like to flight Swiss , but this flight was extremely disappointing .It was many confusions with other passengers as well. wrong meals , wrong seats , no air condition, ... the flight was a nightmare"
Punti negativi: "In this flight nothing , one of the worst I have ever had ."

Punti positivi: "It was a very short flight. Thankfully very short."
Punti negativi: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."

Punti positivi: "Flight crew and gate agents were amazing"
Punti negativi: "Boarding was late and we were asked to stand in line down the hallway for an extended period of time Movie selection small"

"Less crowded aircraft"

Punti positivi: "Service was fast"
Punti negativi: "Better seats"

Punti positivi: "Nothing"
Punti negativi: "Proper communication"

Punti positivi: "non stop flight"
Punti negativi: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."

Punti positivi: "Nothing"
Punti negativi: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"

Punti negativi: "You guys didn't allow me to get in this plane and i missed my flight."

Punti negativi: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."

Punti negativi: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."

Punti positivi: "Our flight crew were great. Pilots were great too."
Punti negativi: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"

Punti positivi: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Punti negativi: "Super small plane."

Punti positivi: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Punti negativi: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."

Punti negativi: "No food on board and we were hungry"

Punti positivi: "Friendly crew."
Punti negativi: "Slow boarding."

Punti negativi: "No charging outlet."

Punti positivi: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Punti negativi: "Boarding was somewhat unorganized"

Punti positivi: "The crew"
Punti negativi: "Timing"

Punti positivi: "Flight was on time/ early."
Punti negativi: "Have hot water for coffee and outlets for phones"

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "The kind staff"
Punti negativi: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."

Punti positivi: "got there on time, no delays. very smooth"

Punti positivi: "Boarding was smooth, attendants were nice and informative, and everything was on time"

Punti positivi: "By"
Punti negativi: "A three hour delay on the first flight and a hour delay on the second..."

Punti positivi: "Crew was friendly!"
Punti negativi: "Plane wasn’t clean"

Punti positivi: "The movie selection was good"
Punti negativi: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."

Punti negativi: "Customs massively backed up. Somewhat disorganized"

Punti positivi: "Nothing."
Punti negativi: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."

Punti positivi: "Airline and airport staff were great"
Punti negativi: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti positivi: "Delta always tries to do the very best. There were no issues with Delta."
Punti negativi: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."

Punti positivi: "On Time. Nothing else to say,"

Punti positivi: "Friendly, leg room, on time."

Punti positivi: "There was nothing I liked about this flight."
Punti negativi: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti positivi: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Punti negativi: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."

Punti positivi: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Punti negativi: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "Flight went off pretty well. On time no complaints."
Punti negativi: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti positivi: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Punti negativi: "Nothing...I have no complaints"

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "The crew tried their best. The seats were average. The food ok."
Punti negativi: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"

Punti positivi: "Delta flew their way back into my heart this time around"

Punti negativi: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."

Punti positivi: "Staff, Ease of boarding"
Punti negativi: "Bring back in flight meals, please"

Punti positivi: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"

Punti negativi: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."

Punti negativi: "Temperature was too cold"

Punti positivi: "The food"
Punti negativi: "No entertainment"

"We bought seat 155$ but in reality it wasn't .no seat ,no refund"

Punti positivi: "sedile comodo"

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti positivi: "Nothing"
Punti negativi: "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."

Punti positivi: "Yes.The crew was amazing"
Punti negativi: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."

Punti positivi: "Entertainment, and crew was nice"
Punti negativi: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"

Punti positivi: "Reliable, high quality service"

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti negativi: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."

Punti positivi: "Not much"
Punti negativi: "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."

Punti negativi: "Boarding. The gates were cheep changing. Poor room between seats."

Punti negativi: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."

Punti negativi: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."

Punti negativi: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."

Punti positivi: "Aeverthing"
Punti negativi: "There was a long line at the very hot sleeve leading to the aircraft, in Istanbul. If the ground team know that this is the case they should slow down the boarding at the gate. The sleeve at the destination, Venice, was air conditioned"

Punti negativi: "The food"

Punti negativi: "Shake all the time,vomited"

Punti positivi: "Excellent crew service & food/beverage offerings"

Punti positivi: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Punti negativi: "Istanbul airport is so overpriced, crowded and small."

Punti positivi: "Punctual in terms of reaching destination, all else average."
Punti negativi: "Less leg space, pantry service below expectations."

Punti positivi: "The crew is very nice and try to make the flight experience easier."
Punti negativi: "They lost my luggage, and this is not the first time either"

Punti positivi: "Overall flight is good"
Punti negativi: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."

Punti positivi: "Luggage policy, helpful ground and air crew. Price."
Punti negativi: "IST stoppover, damaged luggages."

Punti positivi: "Everything was well taken care of."
Punti negativi: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."

Punti negativi: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"

Punti negativi: "It was too warm and the seats had very little legroom"

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti positivi: "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
Punti negativi: "Nothing"

Punti negativi: "departure time changed 3 times"

Punti positivi: "Flight was smooth. Staff were helpful and professional."

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "The quality of every aspect of this much shorter flight on a smaller plane was not diminished from the good experience we had on the overnight leg of our journey on a bigger plane. This has not been our experience on some other airlines."
Punti negativi: "No complaints"

Punti positivi: "Crew was very helpful and everything was good"
Punti negativi: "Lost my baby stroller and didn't found when arrived"

Punti positivi: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Punti negativi: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."

Punti positivi: "Nothing, sorry!"
Punti negativi: "The middle seat that I got. The first 30min the plane was super hot plus it was very hot outside. When I boarded the plane, I asked if there were any exit row seats open. I was told no. I sat down 5 rows or so behind the exit. 15 min later the attendant started moving children from the exit rows to different seats. I raised my hand to be placed in the exit row but was ignored. The flight attendants were slow and rude. I asked for two white wines with my food, and was looked at with disgust. I was told that I can have one, and when I finished it, I could have the second one. I said ok. Well 30 MINUTES later I touch the attendant button and no one came. Finally after 5 min someone came to take my order. She quickly came back and said they were out of wine. This was a very disappointing flight."

Punti positivi: "Service and food"

Punti positivi: "Crew was very helpful and nice."

Punti positivi: "It was a short flight but they still fed us and supplied beverages. So many airlines do not do this or charge you for everything!"

Punti positivi: "Everything was great. All staff were very pleasant and attentive. Really liked their customer service."
Punti negativi: "The chairs in economy line were uncomfortable after a couple of hours. It was really hard to sleep."

Punti negativi: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"

Punti positivi: "Aircraft good, crew members respectful, food was good."
Punti negativi: "Confusion delayed takeoff by 1 hour or more. Staff at gate had an issue in their system. They let others after me on the flight but said would be missing luggage. I said that is fine. Ten minutes later they said they would not let me board. I spent no less than 4 hours trying to get out of the airport-- waiting for visa and then through customs. Every Turkish airline desk took a long time and I was sent to at least 4 Turkish airlines desks. It is all a mess. So I am one day delayed in my arrival to my destination. This has been so frustrating!!!!!!!"

Punti negativi: "It never happened."

Punti positivi: "Very professional, helpful staff. Clean plane. Great entertainment selection."
Punti negativi: "Nothing to complain about honestly."

Punti negativi: "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti positivi: "Stewards, air hostesses, food, entertainment & the toiletries kit"
Punti negativi: "Seat size! Boarding queues"

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti negativi: "Great"

Punti negativi: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."

Punti positivi: "The crew was good."
Punti negativi: "Poor planning on having the connection in terminals far apart from each other."

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "Not much legroom and no tv’s on a 10-hour flight"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."

Punti positivi: "Overall"
Punti negativi: "Space was limited"

Punti positivi: "The food and complementary drinks were perfect. The staff was kind and attentive. There were many movie and television options."
Punti negativi: "The seats reclined too far making me uncomfortable."

Punti negativi: "Be on time"

Punti positivi: "I liked that we got served a lot of snacks and food :)"
Punti negativi: "Nothing honestly! Smooth flight :)"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "crew"
Punti negativi: "food screens"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti negativi: "Voli in ritardo"

Punti positivi: "Smooth boarding."
Punti negativi: "The cramped seats, not a lot legroom and people complained once you reclined."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti negativi: "We were unable to fly this trip due to United cancelling our flight."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Service from Milan to Toronto was good"
Punti negativi: "Service from Toronto to RdU not so good"

Punti negativi: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."

Punti negativi: "Troppo freddo"

Punti negativi: "I havent gotten on a flight yet."

Punti positivi: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Punti negativi: "This has been the worst customer service experience of my life. Never flying Lufthansa again."

Punti negativi: "Nothing"

Punti positivi: "Air Canada is a great airline too"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti negativi: "Flight delay due to connecting flight"

Punti positivi: "Crew was wonderful. One of the smoothest flights I’ve taken in a long time"
Punti negativi: "Boarding was chaotic and basically a free for all rather than by rows( back of the plane first)"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti negativi: "Very uncomfortable seats too close together. Boarding was late and plane was full. People had to out roller boards understand seats that were too close together. Seemed very unsafe. Stuffy and hot. Terrible turbulence."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti positivi: "Nothing"
Punti negativi: "Not making the flight dinto issues caused by the airline."

Punti negativi: "Allow business passenger to use front bathroom."

Punti positivi: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Punti negativi: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "Very nice crew and great food"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Punti negativi: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Punti negativi: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Punti positivi: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Punti negativi: "Nothing"

Punti positivi: "Almost everything, especially the crew."
Punti negativi: "Don’t feel like anything should be better to be honest"

Punti negativi: "Flight got cancelled"

Punti negativi: "I congratulate the KLM crew!"

Punti positivi: "Crew was great and helpful despite oversight in my special meal."
Punti negativi: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Punti negativi: "Staff rude and short"

Punti negativi: "Troppo ritardo"

Punti negativi: "There was no wifi on flight"

Punti negativi: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Punti negativi: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Punti negativi: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Punti positivi: "Crew were great, food, entertainment, seat and everything else was great as well."

Punti positivi: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Punti negativi: "Transfer point needs upgrade."

Punti positivi: "Best airline in the business quick efficient and outstanding service What else can you say"

Punti positivi: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Punti positivi: "The constant smile conferred by flight attendants through the entire flight."
Punti negativi: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Punti positivi: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Punti negativi: "Boarding could be better"

Punti positivi: "NOTHING"
Punti negativi: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Punti positivi: "Friendly hostesses"
Punti negativi: "Flight was delayed 3 hours"

Punti negativi: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Punti positivi: "Staff very pleasant"
Punti negativi: "Evening snack was not the greatest breakfast was pretty food"

Punti positivi: "Time and Good clean place.. in This case airpöane.."
Punti negativi: "It was not entreteiment st all"

Punti positivi: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Punti negativi: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Punti positivi: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Punti positivi: "Able to fly direct to ansterdam"
Punti negativi: "Have to lay over on the way back. More expensive than other airlines."

Punti negativi: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti negativi: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Punti positivi: "Service, technology"
Punti negativi: "Could not print by boarding card and was not allowed to board in Amsterdam"

Punti positivi: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Punti negativi: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Punti positivi: "Excellent very good"
Punti negativi: "Everting so good ex"

Punti negativi: "Delayed!"

Punti positivi: "Good flights. Good prices."

Punti positivi: "The food was excelent"
Punti negativi: "I have to pay to pay a little more confort"

Punti positivi: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Punti negativi: "Flight was delayed due to weather in Amsterdam area"

Punti positivi: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."

Punti positivi: "Ground staff at Manchester very helpful"
Punti negativi: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Punti negativi: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Punti positivi: "Thankful for coffee being served without charge. Not all airlines do that."

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"