Trova offerte per voli da Verona a Bangkok Suvarnabhumi e altri aeroporti (VRN - BKK)

Punti negativi: Great crew

Punti negativi: Flight delayed after previous flight had been cancelled, no communication, awful customer service

Punti positivi: Perfect

Punti negativi: Perfect

Punti positivi: Decent movie options I gues?

Punti negativi: Pretty much everything else. Old and uncomfortable looking plane, bad air conditioning, unhelpful staff

Punti positivi: The crew is always pleasant and friendly. The in-flight entertainment is great and the food is good too.

Punti negativi: The Lufthansa rep at the Rome airport did not try to accommodate me when I asked to change my flight. My daughter was flying on a later flight and in order to travel together I asked if there was any way one of us could switch. Before even looking she said NO, there is no way. I know that it can be

Punti positivi: I had a good seat with a large leg room area. The flight was really comfortable slept like a baby! The staff are really nice.

Punti negativi: Food was pretty terrible, however we got offered drinks more than once which was good. A better entertainment system or provide free WiFi

Punti negativi: Food

Punti positivi: Crew was courteous and professional. Food was okay.

Punti negativi: Seats a little wider and little more leg room.

Punti positivi: Spacious flight. Helpful crew. Efficient boarding

Punti negativi: More food options

Punti negativi: The crew is the most arrogant and ill mannered from all the other international airlines I have flown with - so please be ready for a very unwelcome experience. I had also worded this out as a complain to them, but received a very lukewarm and uninterested reply.

Punti positivi: The food was good.

Punti negativi: The legroom was inadequate.

Punti positivi: Quick boarding, minimum queues.

Punti negativi: Everything. What an absolute joke of an airline. 1) Flight attendant spilt a half a bottle of water on me and didn’t even apologise 2) Same tv shows and movies as 5 months ago. 3) no eye shades 4) entertainment turned off around 20-25 mins before landing and all headseats collected 5) staff

Punti positivi: Food

Punti negativi: They should have more blankets

Punti positivi: The crew was very kind and the staff made sure I had an isle seat as well as an exit row because I am quite tall. The check-in process and support was excellent. I would highly recommend this flight line to anyone needing to travel through China.

Punti negativi: The individual seats did not have any way to charge devices. This made it impossible to do any offline work on my phone for fear that it would run out of charge on the extended flight.

Punti positivi: Friendly crew, minimal English skills, just enough for business. Food was good

Punti negativi: seats were a bit hard

Punti positivi: I thought the seat were better and were very uncomfortable!

Punti positivi: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.

Punti negativi: Not having to walk outside in Edinbur4gh to board the flight.

Punti positivi: Nothing!

Punti negativi: We were told they were holding our flight, we ran 3 terminals and they’d already left.

Punti negativi: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.

Punti positivi: Crew was fantastic.

Punti negativi: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.

Punti negativi: I couldn't change seats on line I did prepay the baggage, printed the receipt, when I started checking in, they won,t honor their own reciept, they could not find my prepayment, the call center was no helpful, I had to pay again. The checking in agent placed myself and my wife far from each other, and the plane was half-empty

Punti positivi: Excellent service

Punti negativi: Delayed departure.

Punti positivi: Nothing

Punti negativi: Couldn’t even board the flight. Was given 0 notification that I would require a transit visa through Russia.

Punti positivi: Good service, organized, really good food, comfortable seats.

Punti negativi: Bad baggage policy. No entertainment.

Punti positivi: My flight was exhausting zing eventually uncomfortable. The seats weren't clean as it irritated my skin. I didn't eat the food as I couldn't identify it. Passengers were told it was "chicken" but it didn't appear to be chicken. The flight attendants didn't know English so they weren't helpful at all

Punti negativi: Cleanliness of plane. Better food and beverage quality. Bilingual flight attendants.

Punti positivi: Crew was friendly and accommodating even though I was non-Chinese

Punti positivi: Movie selection was good.

Punti negativi: Flight attendants demeanor and customer friendly attitude left much to be desired.

Punti positivi: Movie selection

Punti negativi: Not having carts crashed into your knees

Punti negativi: The delay of our bags at the airport we waited almost 2h hours

Punti negativi: Add entertainment Seat comfort

Punti negativi: Great crew, really liked the airlines

Punti positivi: My first flight from Copenhagen to Moscow was good, but the connecting flight wasn’t so much. The seats were terribly uncomfortable and as a tall person I could barely fit in that tiny space. The plane was packed with dozens of children and was impossible to sleep even though I’ve been flying all n

Punti positivi: crew was nice

Punti negativi: our flight got delayed 3 hours, we lost all our connections and I ended up traveling for 24 hours after having paid almost 2,000 dollars on my ticket. All i got from you was a bottle of water, and 7 euro ticket for a snack, it's outrageous.

Punti positivi: Crew very nice

Punti negativi: Connecting flight time was half hour and at other side if airport- not fun at all. Barely made flight home

Punti negativi: Need air flow, seats were extremely uncomfortable, delayed flight. Munich airport staff was rude at the Business Lounge. Lied to us.

Punti positivi: On time, clean plane, good service.

Punti negativi: Lack of seating at departure gate, costumer agent at gate was rude about standing early for boarding (see first comment). Food was not my style my wife enjoyed it.

Punti positivi: Entertainment

Punti negativi: Entertainment

Punti positivi: Prior flight was delayed and we missed our connection. Aeroflot told us we had to wait 8 hours so to compensate us they upgraded us to business. Turns out our flight was delayed 2 hours so they could have still put us on it. But business class made everything better it was by far the best experience

Punti negativi: Nothing business class was the best experience I’ve ever had flying. Not one single complaint because the crew was so nice and accommodating and everything was so comfortable food was UNBELIEVABLY DELICIOUS.

Punti positivi: Perfect

Punti negativi: Perfect

Punti positivi: Professional crew

Punti negativi: Wi-fi

Punti negativi: Media screen did not work and flight attendant was indifferent and made no attempt to resolve. If a passenger made a request we/they were told they were too busy. Food was minimal at beat.

Punti positivi: Excellent

Punti positivi: Entertainment and food was good. Pilot kept good communication with passengers. Some of the inflight crew were nice and willing to help

Punti negativi: Some flight attendants should show more willingness to assist and help passengers. Boarding was a bit messy plus they changed boarding gate last minute. Flight was delayed almost one hr

Punti positivi: Great food. Plenty of restrooms

Punti negativi: Late arrival. Had to run to catch the next flight

Punti positivi: Friendly and cheerful crew. Very generous with the drinks.

Punti negativi: Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though.

Punti positivi: Excellent

Punti positivi: The economy seat was surprisingly comfortable

Punti positivi: It was short.

Punti positivi: Entertainment and food was good. Pilot kept good communication with passengers. Some of the inflight crew were nice and willing to help

Punti negativi: Some flight attendants should show more willingness to assist and help passengers. Boarding was a bit messy plus they changed boarding gate last minute. Flight was delayed almost one hr

Punti positivi: Reasonably comfortable seat

Punti negativi: The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling.

Punti positivi: None of the above. I actually liked nothing about this trip. Took off at London in time for Frankfurt, arrived early, but missed the connection to Tel Aviv. So I had to be routed to Munich to catch a 10:30 pm flight, which arrives at 3 am Sunday. So I wasted the entire day, starved, exhausted.

Punti negativi: Proper connection time. I lost the entire day, and now have to get a cab for $100 instead of my colleague meeting me. 3 am is impossible. And I am still not in Tel Aviv.

Punti positivi: Cheerful and very helpful

Punti negativi: The food could be better

Punti positivi: short lay over in Abudhabi. Flight was on time.

Punti negativi: At Abu Dhabi airport my mother had to change her plane , where assistance for elderly and wheel chair was extremely limited . Also the food on the plane was not as good as the food service on most international flights.

Punti negativi: Getting more minimal on the food service. Emirate have more and better quality

Punti positivi: The flight was amazing

Punti negativi: The problem of the kids shouting and shouting one hour

Punti negativi: Too many boarding delays

Punti negativi: Boarding was very slow.

Punti positivi: Overall KLM experience is good

Punti negativi: Food quality was mediocre for a business class flight.

Punti positivi: Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome.

Punti negativi: Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me.

Punti positivi: Nothing!

Punti negativi: We were told they were holding our flight, we ran 3 terminals and they’d already left.

Punti positivi: Friendly and cheerful crew. Very generous with the drinks.

Punti negativi: Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though.

Punti negativi: The people sitting beside me was very loud and they didn’t stop talking the whole time.

Punti positivi: crew was nice

Punti negativi: our flight got delayed 3 hours, we lost all our connections and I ended up traveling for 24 hours after having paid almost 2,000 dollars on my ticket. All i got from you was a bottle of water, and 7 euro ticket for a snack, it's outrageous.

Punti positivi: Overall

Punti negativi: Space was limited

Punti negativi: Crew was very rude when giving veg meals. Even though we had confirmed veg meals multiple times with the airline prior to boarding, they still did not know that we had a specially requested Meal. After notifying the crew of this, one member gave us an extra meal. Another extremely rude staff member then proceeded to yell at us for eating meal. This was extremely uncalled for and has severly ruined the reputation of this airline in our eyes. The customer should still be addressed with some common courtesy and not be treated as if they are beneath the crew members, as if we are at fault for the crew's own carelessly stupid mistakes and lack of organization and proper communication

Punti positivi: Everything..

Punti negativi: N\A

Punti negativi: On the counter they have to checked all baggage weight they give hard time on the boarding time to costumer

Punti negativi: Getting more minimal on the food service. Emirate have more and better quality

Punti positivi: On time, no issues

Punti negativi: No entertainment ,

Punti positivi: nothing

Punti negativi: Our son missed the outbound flight from Berlin, Germany, to St. Petersburg, Russia. The airline does not have any representation in Germany except in Frankfurt. He could not get hold of them by phone from Berlin, so we had to call from the United States. It turned out that we could not call S7 directly at all - instead we had to call Vyama. They told us that by missing the outbound flight, he also missed the inbound flight. Therefore, we had to buy a new ticket and pay whole price again for the flight two days later. This is not the practice that is used by other companies - which offer at least some credit.

Punti negativi: S7 check-in staff were not helpful nor friendly at all, I almost missed my flight because of misleading information I was provided by them.

Punti positivi: Clean and efficient service. Smooth comfortable flight.

Punti negativi: Only being allowed one carry on item. My new luggage was stained by something.

Punti positivi: Crew was very good.

Punti negativi: Seats not as comfortable as most business class seats.

Punti positivi: NONE

Punti negativi: After checking in for 1.5 hour, the crew told me that my name is not in the system 15 mins before boarding. Of course, I could not get on that flight. Result, staying extra 12 hours in the airport plus force to stay one night in Guangzhou.

Punti positivi: I would like my money back,because I paid almost 50$ for the travel insurance. Would you please help me. Thanks

Punti negativi: i had a hard time with their english, but it is better than my Chinese

Punti positivi: Vegetarian options

Punti negativi: Wi-fi

Punti positivi: Because the flight was canceled

Punti positivi: Slippers, eye mask and toothbrush and toothpaste.

Punti negativi: Wish there was a vegetarian option for food.

Punti positivi: Perfect

Punti negativi: Perfect