Trova offerte per voli internazionali da Venezia

"La miglior compagnia aerea"

"La miglior compagnia aerea Sempre una garanzia"

Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."

Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."

Punti positivi: "Good entertainment options"
Punti negativi: "More beverage services"

Punti negativi: "Niente"

Punti positivi: "Good seats"
Punti negativi: "Took 2 hours from take off until i had a crew member ask what i wanted to eat/drink"

Punti positivi: "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
Punti negativi: "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."

Punti negativi: "Crew didn’t manage noisy passengers at business cabin"

Punti positivi: "The crew was amazing and their service was very attentive to customers."
Punti negativi: "Not having crying infants onboard"

Punti positivi: "Everything"

Punti positivi: "Crew, food, drinks, and seats were fantastic"

Punti positivi: "Seat was fixed for such a long flight it is hazardous to the spine ."
Punti negativi: "Allow the seat to slightly recline like any other airline"

Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."

Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"

Punti positivi: "Tutto perfetto: cordialità, cena, confort"

Punti positivi: "The crew were superlative."
Punti negativi: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"

Punti positivi: "nice comfortable flight"
Punti negativi: "depaert on time"

Punti negativi: "Istruzioni al personale di terra e della luonge"

Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"

Punti positivi: "Great service!"
Punti negativi: "N,/A"

Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"

Punti positivi: "Outstanding and very helpful service"
Punti negativi: "N/a"

Punti positivi: "Jumbo jet plane was fantastic."
Punti negativi: "None for now"

Punti positivi: "Very Very Good"

Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."

Punti positivi: "Business class setup Bar Staff"
Punti negativi: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."

Punti positivi: "Same as above"
Punti negativi: "Same as above"

Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"

Punti positivi: "Professionalism of flight and ground crew. Movie & entertainment selection. Overall cleanliness of aircraft. Better comfort due to wider seating."
Punti negativi: "The fact that this was the shortest flight of my trip - Wish my journey started this way."

Punti positivi: "Didn’t get this flight as we were so delayed."

Punti positivi: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Punti negativi: "Food. It’s plane food wasn’t impressed."

Punti positivi: "Staff were quite attentive. All requested were promptly fulfilled"
Punti negativi: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."

Punti positivi: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Punti negativi: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."

Punti positivi: "The big tv on the seat backs."
Punti negativi: "The seats were too close to each other."

Punti positivi: "Professional and friendly staff"

Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"

Punti negativi: "personale mediocre"

Punti negativi: "scortesia e ressa all imbarco a malpensa - alcuni del personale a bordo arreggiamento poco prfessionale"

Punti negativi: "Bad terminal atmosphere. Hot and dirty. Pool management transportation to airplan. Man in black suit officer bad manner for service."

Punti positivi: "all entertrainment onboard is excellent ."
Punti negativi: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."

Punti positivi: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Punti negativi: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."

Punti negativi: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."

Punti positivi: "crew"
Punti negativi: "nothing"

Punti positivi: "Personale di bordo"
Punti negativi: "Spazio a bordo"

Punti positivi: "Il personale è cortese, il cibo è abbastanza buono nel complesso è tendente al salutare, l'intrattenimento è ampio e aggiornato."
Punti negativi: "Siamo partiti con un'ora di ritardo, rispetto a tutti gli altri voli fatti su stessa tratta hanno aspettato decisamente troppo per servire la cena, mettendoci poi un'eternità, personale disorganizzato. I bagni non erano puliti e un lavabo era intasato sin dalla partenza. Causa ritardo iniziale la discesa è stata rapidissima con conseguente disagio. Atterrati abbiamo dovuto aspettare altri 15 minuti che l'aereo avesse uno spot libero."

Punti positivi: "Assistance at Bangkok was excellent with no problems wheelchair all the way from flight to taxi. The assistance staff were employed by the airport and not Emerates which seemed to make a difference."
Punti negativi: "On the whole everything was acceptable."

Punti positivi: "Streamlined flight compared to Boston to Dubai flight. Still very pleasant staff"
Punti negativi: "Seats not as comfortable as possible in coach"

Punti positivi: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."

"it was a short flight but punctual, comfortable, enjoyable. thanks for asking."

"Swiss!"

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "flight itself"
Punti negativi: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"

Punti positivi: "Everything was excellent on this flight."
Punti negativi: "Maybe the food menu? But it wasn't bad."

Punti positivi: "Friendly crew, smooth take off and landing and generous on things to eat and drink."
Punti negativi: "None. Keep up the good work."

Punti positivi: "The crew was friendly and helpful."
Punti negativi: "The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable."

Punti positivi: "Excellent"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti negativi: "70’ late on a 45’ flight"

Punti positivi: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Punti negativi: "See above."

Punti positivi: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."

Punti negativi: "We had a huge delay"

Punti positivi: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"

Punti positivi: "Swiss is aways good"

Punti negativi: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"

Punti positivi: "The seats aren’t the greatest"
Punti negativi: "Just the seats"

Punti positivi: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Punti negativi: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Punti negativi: "All good!"

Punti positivi: "Nothing, flight was cancelled after I electronically checked in"
Punti negativi: "Flight was cancelled"

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti negativi: "Delayed 45 mins making transfer for international flight difficult"

Punti positivi: "Nothing"
Punti negativi: "Nothonh"

Punti positivi: "Swiss took care of arranging hotel for us and substitution flight."
Punti negativi: "Missed connection flight because of delay"

Punti positivi: "Not applicable."
Punti negativi: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."

Punti negativi: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"

Punti negativi: "Flight was 30 minutes late which made our connection very tight."

Punti positivi: "The entertainment and food was very good. I also think having fresh fruit available in between meals is one of the most appealing things about SWISS."
Punti negativi: "For some reason, one of the air hostesses refused to let me use the restroom. For over five hours I tried to use the restroom and she kept yelling at me to sit back in my seat, in spite the fact that several other people were using the restroom and several other people were up and moving about, she singled me out and wouldn't let me get up without harassing me. Eventually I appealed to another one of the flight crew who allowed me to urinate, but it was over five hours I had to pee and was inexplicably not allowed to."

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "The food wasn’t bad"
Punti negativi: "Business seats suck"

Punti positivi: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Punti negativi: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."

Punti positivi: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."

Punti positivi: "Boarding was quick and efficient"
Punti negativi: "Nothing I can think of was bad just a regular fight."

Punti positivi: "See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs"
Punti negativi: "A grown man coughing loudly during a 10 hr flight w/o once covering his mouth"

Punti negativi: "Delay"

Punti positivi: "Boardoing 7h10; 7h25 announcement we would arrive on time 8h50. No further announcement, late departure. Arrival 9h25. - mo explanation. Luggage only at 9h50"
Punti negativi: "Delay"

Punti positivi: "Very short flight so little to write about."
Punti negativi: "We've got no complaints."

Punti positivi: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Punti negativi: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."

Punti negativi: "See above about missed flight because of SWISS and no help or communication. Still haven't left and not happy."

Punti negativi: "delayed"

Punti positivi: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Punti negativi: "NOTHING"

Punti negativi: "flight and luggage deliver delayed. Missed meeting as a result"

Punti positivi: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Punti negativi: "I would have loved a video"

Punti positivi: "No problems."

Punti positivi: "The plane was clean, on time, and the staff were professional and friendly."
Punti negativi: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."

Punti positivi: "Professional polite crew."
Punti negativi: "Seats too SMALL Food not eatable"

Punti negativi: "Too narrow seats."

Punti positivi: "sedile comodo"

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti positivi: "The crew and the food are amazing on Turkish airlines. The food is exceptional."
Punti negativi: "Boarding could be better organized."

Punti positivi: "Very comfortable overall"
Punti negativi: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."

Punti positivi: "Crew was excellent, meals were excellent."
Punti negativi: "More seating space but that won't happen."

Punti positivi: "Crew was professional, food was good."
Punti negativi: "The screen to manage in-flight entertainment was not very responsive and live tv was cutting out constantly"

Punti positivi: "Great service! Food was very good."
Punti negativi: "That boarding. People who were not in line rushed to the front when boarding started."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti positivi: "Food and service in business class were splendid."
Punti negativi: "Absolutely nothing"

Punti positivi: "Istanbul Airport has good facilities and F&B options"
Punti negativi: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"

Punti positivi: "On the plus side, the food, service, entertainment, and comfort on Turkish are the best of any Economy class overseas flights. For that reason, they are my top pick."
Punti negativi: "I can't understand why I was booked with an impossibly tight connection. It's a huge airport, with multiple security checkpoints with long lines. I had an hour between flights, and the first flight landed just five minutes late. The gate for the second flight had already closed by the time I cleared the first security checkpoint. It would have been completely impossible to make it to the gate on time. Turkish put me up in a hotel, etc., for the night, and there were dozens of people in similar situations. But the airline shouldn't offer connections that are totally impossible."

Punti positivi: "Almost Everything"
Punti negativi: "NOT THE AIRLINE'S FAULT - There was a 2 hours line for Passport check in Venice. Uncertainty about missing the flight."

Punti positivi: "Airplane crew was amazingly friendly and helpful"

Punti positivi: "The Lounge at Istanbul airport is fantastic"
Punti negativi: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"

Punti positivi: "Flight was very comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Punti negativi: "The sounds of air was to much. I could hear the air outside and was bothering me."

Punti negativi: "No space"

Punti positivi: "Pilot did a smooth landing both the long flights."

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "Great food! Loved that you get a menu to choose from"
Punti negativi: "We were not asked or given the option to choose our seats on the plane."

Punti positivi: "Flight attendants need to be friendly."
Punti negativi: "I will never use Turkish airlines again."

Punti positivi: "Nothing."
Punti negativi: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"

Punti positivi: "Great entertainment systems"
Punti negativi: "Leg room was especially tight."

Punti positivi: "Surprising level for such a short flight."

Punti positivi: "Quick flight with breakfast"
Punti negativi: "Boarding process was a little bit chaotic"

Punti positivi: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Punti negativi: "It was all good(which I rarely get to say these days on any carrier)"

Punti positivi: "The flight attendants are friendly and the entertainment was good"
Punti negativi: "We went through an additional 6 security check points between our connecting flight from Italy, after they said we wouldn't. I understand the precautions flying into D.C., however there was no posting of this, and they wouldn't let us use the bathroom at the airport. Also, the plane was very hot with little air flow. Loud crying children coughing everywhere, fresh air would be nice for the 11 hour flight."

Punti negativi: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."

Punti negativi: "None"

Punti positivi: "Boarding and crew"
Punti negativi: "Food. The veg options were very bad."

Punti positivi: "The stewardesses were cute"

Punti negativi: "None"

Punti positivi: "Operativity, cleaning, food,"

Punti positivi: "Excellent service, staff and food. All flights ran smooth, food and beverages were great and service from the crew was beyond great. During the fight, besides the food and drinks, we had lots of entertainment and games in the tv devices. I will definitely fly with Turkish Airlines again in the future."

Punti positivi: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti negativi: "They changed flights after booked. Went from a 1 hour lay over to 18 hour lay over in Istanbul. We cancelled and booked different flight at much higher rate. Got all tangled up in hotel changes, really created a mess. Likely not use that airline in future."

Punti positivi: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts. A huge accomplishment. They really put most of their competitors to shame."

Punti positivi: "Crew was friendly and a pretty decent meal was served."
Punti negativi: "The other passengers. :) Turkish was great, but the plane was only equipped with 90's in-seat entertainment."

Punti positivi: "Food was good for airline food."
Punti negativi: "Seats were smaller on this plane. I'm 6-2" and this flight my knees hit the chair in front of me."

Punti positivi: "Everything was the best! The food, the movies etc on board to choose from, the staff, everything was great. Turkish airlines is the best airline I've ever been on—US companies need to take note! Even on a 2:10 flight we got a full meal and many drinks."
Punti negativi: "Nothing. They were perfect!"

Punti positivi: "Overall, my first experience with Turkish Airlines was very good. They crew was friendly and the food and drinks were better than expected. The airplane had been updated so it was a nice flight."
Punti negativi: "Everything was fine."

Punti positivi: "I like the overall trip!!"

Punti positivi: "The crew, the boarding , the entertainment,"
Punti negativi: "The food was not up to expectations"

Punti positivi: "was no kosher food"

Punti positivi: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Punti negativi: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."

"Lufthansa is the worst airlines ever !! Very unprofessional I then booked another flight back to Dubai on Emirates"

Punti positivi: "Booking, price"
Punti negativi: "A little easier site navigation- understanding"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "The most amazing service, good food and great steward"

Punti negativi: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti negativi: "Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom."

Punti negativi: "I was lost my luggage for my whole trip and I still didn’t get my luggage yet very disappointed !!! You want to answer can you guys do something for me or any ideals"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "The multiple gate changes & technical delay caused us to miss our connection to Boston"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "Crew was OK, seat was comfortable"
Punti negativi: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"

Punti positivi: "Great crew"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "Worst ever"
Punti negativi: "Poor service"

Punti negativi: "Voli in ritardo"

Punti positivi: "Too cramped for a 10 hour flight"
Punti negativi: "Same as above"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti negativi: "Troppo freddo"

Punti positivi: "Boarding process and email updates."
Punti negativi: "Business class on European domestic flights is nothing more than coach seats with no one seated in the middle. Better than coach, but not by much and not worth the extra money."

Punti positivi: "Nothing positive to report...NOTHING!!"
Punti negativi: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Crew"
Punti negativi: "N/A"

Punti positivi: "Excellent service. They really brought around the drinks and food and seemed to be there when you were looking for more."

Punti positivi: "nice crew!"
Punti negativi: "Seat hardly reclines at all."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Cabin service and crew excelent"
Punti negativi: "LH App not work had hard time getting seat and boarding pass online. Flight canceled LH 444 rebooked next day. While they not say I believe consolidation due to light passenger load. Long walk FRA outbound but short walk home bound. Went on bus to plane no jetway boarding."

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti positivi: "Nothing"
Punti negativi: "Horrible experience. Stranded for 3 hours inside stationary flight, 4 hours in a long queue. Very very poorly managed. I slept on a chair in the cold weather. Atleast make arrangements for bad situations, apparently I was booked on another flight but they made me stand in a 4 hour long queue to find that out. Kiosk outside showed I was put in no flight. One of my worst experiences and rest assured if I’m given a chance I will never choose Lufthansa again."

Punti negativi: "FLight delayed causing connection lost. Had to take another flight to Milan and then drive the car to Genoa."

Punti positivi: "The movie selection"
Punti negativi: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."

Punti negativi: "Food is looking not fresh and quality is cheep ...."

Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"

Punti negativi: "To arrive on time."

Punti negativi: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."

Punti positivi: "Service was very good"

Punti positivi: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Punti negativi: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."

Punti positivi: "Crew"
Punti negativi: "Huge delay... :("

Punti negativi: "Mechanical problems caused a 5+ hour delay. Very poor communication regarding what was happening. It was my first—and last—time flying with Austrian Airlines."

Punti negativi: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."

Punti positivi: "Puntualità"

Punti positivi: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."

Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"

Punti negativi: "Staff is not friendly, does not offer assistance or ask if you need anything."

Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"

Punti positivi: "The crew was amazing, the seat was comfortable"

Punti negativi: "na"

Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."

Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."

Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"

Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."

Punti positivi: "Seat size was decent, not like us airlines, there’s actually space for you knees."

Punti negativi: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."

Punti positivi: "Almost every thing was very good"
Punti negativi: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."

Punti positivi: "it was mess, so I cant say positive thing"
Punti negativi: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."

Punti negativi: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough, and it took forever for the flight attendant to come after I’ve pressed the call button. Overall impression: meh! First time flying Austrian, but next time I’ll probably book with their competitors if prices are similar."

Punti positivi: "Love the A 380-800"
Punti negativi: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."

Punti positivi: "I like everithing was great . Thank you ."

Punti negativi: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."

Punti negativi: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."

Punti positivi: "Staff were always courteous."

Punti negativi: "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."

Punti negativi: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"

Punti positivi: "Movie selection, crew was very polite"
Punti negativi: "Main meal was a little funky and boarding is always a hassle"

Punti positivi: "A bit more leg and knee room."
Punti negativi: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"

Punti positivi: "The service was superb!"
Punti negativi: "The flight was too short."

Punti positivi: "volo cancellato dirottato con swiss via Zurigo."

Punti negativi: "The business class was not really business class, I guess a 3 hour Business Class flight doesn’t have a seating configuration t Like the new A321. With all said Austrian Air is on the top of its field,"

Punti negativi: "The worst airline, customer service ever"

Punti negativi: "flt was delayed 2 hours due to "employee meeting""

Punti positivi: "too short to tell."
Punti negativi: "Not applicable"

Punti negativi: "Hot meal was awful"

Punti negativi: "Anche oggi 20 minuti di ritardo"

Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"

Punti positivi: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."

Punti positivi: "The crew was very attentive, generous and courteous."

Punti positivi: "Very organized airline. Friendly staff."

Punti positivi: "Excellent service."
Punti negativi: "Somewhat expensive for Vienna - Brussels one way route."

Punti positivi: "Helpful service, decent food."

Punti positivi: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Punti negativi: "Nothing - it was a great flight"

Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."