Trova voli economici da Toscana per il Regno Unito

"First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger"

"Swiss!"

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti negativi: "horrible dry croissant for breakfast"

Punti positivi: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Punti negativi: "The whole experience was positive."

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "Very friendly and cooperative crew. Entertainment is well upated with latest media."
Punti negativi: "Nothing"

Punti positivi: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Punti negativi: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."

Punti negativi: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."

Punti positivi: "Crew was very courteous and helpful"
Punti negativi: "More leg room"

Punti positivi: "The crew was terrific and friendly as I expected."
Punti negativi: "I have no other suggestions here since I'm pleased with the flight and services."

Punti negativi: "service was least friendly at this part of my flight"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Punti negativi: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"

Punti positivi: "Nice crew, lot of space"

Punti positivi: "Good, in-flight entertainment"
Punti negativi: "There must be a way for crew to intervene and help parents with screaming infants or disruptive children. The flight noise/comfort was miserable"

Punti positivi: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Punti negativi: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."

Punti positivi: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Punti negativi: "Short flight with no entertainment, no means to charge devices."

Punti negativi: "first baggage should be free.....as people travel with 15-20kg hand luggage"

Punti positivi: "The crew and flight"
Punti negativi: "No airconditioning while waiting on the shuttle bus to the plane"

Punti positivi: "The crew was very attentive and friendly. For the price the seats where comfortable."

Punti positivi: "Everything"
Punti negativi: "That it wasn’t a flight to Denver"

Punti positivi: "The view out the window."
Punti negativi: "Delayed, no leg room. No refeshments."

Punti positivi: "The booking to a new flight was seamless."
Punti negativi: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."

Punti negativi: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"

Punti positivi: "Good food"
Punti negativi: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Punti negativi: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."

Punti positivi: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"

Punti positivi: "Swiss"
Punti negativi: "French unions"

Punti negativi: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"

Punti negativi: "I couldn’t take it. To travel to pass through Canada you need a Visa"

Punti positivi: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"

Punti positivi: "Very short flight so little to write about."
Punti negativi: "We've got no complaints."

Punti positivi: "Fast journey despite a short delay it arrived on time."
Punti negativi: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."

Punti positivi: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Punti negativi: "Only thing that could have been easier is to offer more self check-in options at the airport. Very courteous staff, and wait wasn't extremely long."

Punti negativi: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"

Punti positivi: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."
Punti negativi: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."

Punti negativi: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."

Punti negativi: "Major delay"

Punti negativi: "You charge the ticket and my reservation wasn't there!!"

Punti positivi: "Nothing"
Punti negativi: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti negativi: "Even one member of the crew was not very nice with my young daughters."

Punti positivi: "The Crew was wonderful."

Punti positivi: "Very little"
Punti negativi: "I paid extra for seat selections and then they did not give me those seats."

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "Crew brilliant but seat very tight"
Punti negativi: "Boarding procedure slow and hectic"

Punti positivi: "Nothing. I missed my original connection because the flight from Budapest was late and I was put in a cramped middle seat while there were seats open in First Class. I should have been upgraded"
Punti negativi: "Upgrade passengers that you make late."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Flight departed on time. Crew were friendly and efficient"
Punti negativi: "Boarding seem to be chaotic, no boarding by group or seat number."

Punti positivi: "-"
Punti negativi: "Will never use Lufthansa again"

Punti positivi: "As previously stated hated having to go through security again"
Punti negativi: "Chocolate"

Punti positivi: "Very Organised and punctual"

Punti positivi: "Pilot kept us informed throughout the flight."
Punti negativi: "Onboard services."

Punti positivi: "Everything except delay"
Punti negativi: "Nil"

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "The airplane crew were very reassuring"
Punti negativi: "Gate was changed 3 times and flight was delayed 2 times too!"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "Comfortable seats"
Punti negativi: "Meals and entertainment"

Punti positivi: "Free drinks"
Punti negativi: "Plane land on time"

Punti positivi: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Punti negativi: "Ground staff poor customer service"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "Very fast and cheap flight."
Punti negativi: "Seats were extremely uncomfortable. Boarding was very chaotic."

Punti positivi: "Friendly crew, great food, comfy seats"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "The flight was adequate."
Punti negativi: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."

Punti negativi: "Voli in ritardo"

Punti positivi: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Punti negativi: "Flight was over an hour late and no compensation from the airlines."

Punti positivi: "great over all experiance. Don't let the other negative reviews put you off"

Punti positivi: "The Lufthansa app provides updates on plane status and gate number, etc."
Punti negativi: "N/a"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "All"
Punti negativi: "Nothing"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Punti negativi: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"

Punti positivi: "Ok"

Punti negativi: "Troppo freddo"

Punti positivi: "I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!"

Punti positivi: "See above"

Punti positivi: "That we made it alive."
Punti negativi: "The 1 hr flight that turned into an 8 hour fiasco."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Punti negativi: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."

Punti negativi: "Absolutely perfect."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti negativi: "4/4 flights with involuntary stop-overs were delayed, causing 4 panics and 2 missed flights. Given their proclivity for busing passengers to distant planes in Herman efforts, a 50-minute allowance for changing planes, when added to the frequent Kate departures, is just not sufficient. They should acknowledge it and sell only flights that allow for 80-90 minutes in the airports that are so woefully managed (eg, Frankfurt and Munich). It’s back to BA for me!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Quick Trip, Friendly Staff"
Punti negativi: "Spacing of seating due to covid."

Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"

Punti negativi: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."

Punti negativi: "Boarding tool a long time and late take off"

Punti positivi: "Stewards dis perfect job"

Punti negativi: "Everything"

Punti positivi: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Punti negativi: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"

Punti positivi: "In flight crew worked hard"
Punti negativi: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"

Punti positivi: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Punti negativi: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."

Punti negativi: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."

Punti positivi: "Good"

Punti positivi: "Puntualità"

Punti positivi: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."

Punti negativi: "Food"

Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"

Punti negativi: "Seats very hard and uncomfortable in economy"

Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"

Punti negativi: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"

Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."

Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."

Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"

Punti positivi: "Fligth attemdance atention"
Punti negativi: "Delay in the departure (40 min)"

Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."

Punti positivi: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."

Punti positivi: "I get Airpoints with the flight, crew were lovely."
Punti negativi: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."

Punti positivi: "On future flights to Europe, I always will choose Austrian Air. Very courteous service. Thanks!"

Punti positivi: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Punti negativi: "Poor announcements."

Punti positivi: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Punti negativi: "Poor announcements"

Punti negativi: "Food was ok. Flight was delayed."

Punti positivi: "Staff was friendly, flight was on time"
Punti negativi: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"

Punti positivi: "volo cancellato dirottato con swiss via Zurigo."

Punti positivi: "Everything was at the good level. Professional people to work with."
Punti negativi: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"

Punti positivi: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."

Punti negativi: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"

Punti negativi: "Anche oggi 20 minuti di ritardo"

Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"

Punti negativi: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."

Punti positivi: "Not much"
Punti negativi: "Lateness and virtually no food at lunchtime"

Punti positivi: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Punti negativi: "I don't remember anything about the food."

Punti positivi: "crew"

Punti positivi: "Great experience, friendly crew!"

Punti positivi: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."

Punti positivi: "My flight from Vienna to Warsaw was fine."

Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."

Punti negativi: "Complete lack of information and abrupt staff when flight was delayed"

Punti negativi: "When I was boarding all representatives was very unfriendly and I would say they were rude."

Punti positivi: "Great staff, friendly and helpful."

Punti negativi: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"

Punti negativi: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Punti positivi: "Pleasant flight crews on all flights."
Punti negativi: "Cramped seating in coach."

"Just average"

"Not the first time we have experienced defective entertainment system on this trip. It should be upgraded."

Punti positivi: "Staff were polite"
Punti negativi: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Punti negativi: "Bigger seats the new ones are way to narrow"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Comfort"
Punti negativi: "Wifi on klm"

Punti positivi: "The crew was very kind"

Punti negativi: "KLM crew exceed our expectations"

Punti positivi: "Crew was friendly"
Punti negativi: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Punti negativi: "Troppo ritardo"

Punti positivi: "The entertainment was amazing"
Punti negativi: "The seats were a bit hard"

Punti positivi: "Good beverage service."
Punti negativi: "Over an hour delayj for departure."

Punti negativi: "They left my bag off the plane. Ridiculous."

Punti positivi: "Crew was ok."
Punti negativi: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Punti negativi: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Cabin facilities"
Punti negativi: "They didn’t bring one of my bags"

Punti positivi: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Punti negativi: "If I knew how to recline my seat earlier. I did try several times"

Punti positivi: "Like the overall KLM experience"
Punti negativi: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Punti positivi: "Helpful and kind crew"
Punti negativi: "I wish there was WiFi"

Punti positivi: "Friendly staff"
Punti negativi: "Security check at gate; No priority"

Punti positivi: "Good"
Punti negativi: "Nothing"

Punti negativi: "My suitcase didn't come with the airline."

Punti positivi: "Friendly hostesses"
Punti negativi: "Flight was delayed 3 hours"

Punti positivi: "Friendly staff"
Punti negativi: "Leg room"

Punti positivi: "Crew was excellent -kind nice and very attentive"
Punti negativi: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Punti negativi: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Punti negativi: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Punti negativi: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti negativi: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Punti negativi: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Punti positivi: "Food was good and crew members were very nice"
Punti negativi: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Punti positivi: "Absolutely nothing!"
Punti negativi: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."

Punti negativi: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Punti positivi: "The staff was very helpful and professional. Promp response to calling for attention."
Punti negativi: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Punti negativi: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Punti positivi: "Consistently high standards"
Punti negativi: "Nothing"

Punti positivi: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti positivi: "good service"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti negativi: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti negativi: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Punti positivi: "Flight was efficient enough and staff were friendly."
Punti negativi: "It was delayed quite a bit and more on-time updates would have been appeciated."

Punti positivi: "."

Punti positivi: "Seat cramped for business"

Punti positivi: "The 'ease' of travelling with B. A., the efficiency of the staff and the comfortable seats in the plane all added to an enjoyable trip."

Punti positivi: "Crew was nice, complimentary refreshments on board. Seat had spacious leg room."
Punti negativi: "Flight was an hour delayed."

Punti negativi: "Nothing"

Punti positivi: "The hot bacon sandwich for breakfast was generous for economy."
Punti negativi: "We left late but I’m not sure the airline could do much about it."

Punti positivi: "The seating configuration. Complementary drinks."
Punti negativi: "The chance to be able to volunteer the hand baggage in Dusseldorf airport the same as available in London Terminal 5. The plane is small and it is best to have it sent to the haul after clearing security. This was not offered at any stage at Dusseldorf."

Punti positivi: "nice crew"
Punti negativi: "missed the connecting flight due to delay"

Punti negativi: "Delay of a half hour."

Punti positivi: "The stewards were very nice and professional!"
Punti negativi: "From my point of view, everything was just right. Loved it."

Punti negativi: "Be on time so we dont miss our connection"

Punti positivi: "Flight and on board service was fine"
Punti negativi: "It is not acceptable when arriving at the recommended time, at a major airport, with a major airline, to find no desks open. We checked in online but our passes “could not be issued”. There were no self service terminals so we stood waiting an hour. Staff were sitting idly but not serving customers."

Punti positivi: "More legroom comes as standard, compared to competitor airlines on the same route with the same aircraft"
Punti negativi: "The interior of the plane is a little bit tatty"

Punti positivi: "I like every single thing staff was kindly, smiley and helpful. Check in easy, I liked very much our pop corn and Fanta complimentary offer as also our quick trip. Landing smoothly and nicely"
Punti negativi: "there was nothing I didnt like"

Punti positivi: "Easy flight"
Punti negativi: "choice of snacks, unfriendly staff"

Punti positivi: "Staff very attentive and friendly"
Punti negativi: "Because some of the passengers had not booked in online they were selected to be admitted from fight if takeoff problems occurred. Apparently there was a problem due to high wind gusts in taking off from Florence but information was very minimal and not displayed to passengers. People should not be discriminated because they are unable to go online!"

Punti negativi: "Better not be hungry while boarding"

Punti positivi: "I think I may have had more room in the seat on this little plane than when I crossed the ocean. Also the window seemed bigger. Very comfortable flight."

Punti positivi: "Easy check in online , E tickets - only took hand luggage so no long queues ! Flew both ways with BA - food was very good and drinks included so happy travellers"
Punti negativi: "Nothing on this trip ! Only reduced *** for entertainment because short flight so no entertainment"

Punti positivi: "punctual ,good service"

Punti negativi: "Il"

Punti positivi: "The crew were lovely and the seats comfy for the 2hr flight"
Punti negativi: "Having to board the plane in the pouring rain by running across the tarmac."

Punti positivi: "As someone who hadn’t flown with BA for a while, I certainly had positive experience with this flight. The staff was professional and the boarding/disembarking processes were smooth and quick."
Punti negativi: "Need to work on punctuality. Would have been an excellent journey if it wasn’t for the delay."

Punti negativi: "Called me a no show even though I was there."

Punti positivi: "Ease of boarding, staff was delightful, flight was early arrival, everything was super."
Punti negativi: "We arrived with 3 hours before our flight, as recommend for International travel. But we were not allowed to check our bags until 9:50 AM. We waited on line for almost 2 hours! If we had been told of this restriction we could have gone to a lounge to relax. Instead we waited a long time on foot."

Punti positivi: "Stuff happens outside of the company's control and the inbound flight was an hour late due to crew absence. We were kept informed along the way and we boarded 55 minutes later than expected. However I couldn't have wanted for a better inflight service. Charming helpful and effective."
Punti negativi: "Having to wait for the delayed flight."

Punti positivi: "The seats were spacious"
Punti negativi: "There were no gluten-free food options, not even an apple, so no food for us."

Punti positivi: "Better than Ryanair/easyjet but then again. That’s nothing to write home about"
Punti negativi: "My flight was delayed for 2 hours. The plane was old dirty and stinky. I paid last minute for my flight so it was a lot more than usual so I feel ripped off because of the poor quality"

Punti positivi: "Leg room service and food all included and excellent"
Punti negativi: "Unable to get e tickets,so need to find somewhere local to print ticket within 24 hours of return"

Punti negativi: "I missed the flight not because of me, but the confusion information that a staff gave it to me."

Punti negativi: "BA has a problem with one of the doors. Chaos."

Punti positivi: "Free wine or beer"
Punti negativi: "Late"

Punti positivi: "Flight was comfortable and boarding was completely stress free. Myself and my partner checked in online with ease and were at our gates efficiently upon departure and return"
Punti negativi: "Our flights were delayed 3 hours and 20 and although we were compensated for lunch at the airport, when handing out refreshments onboard we were completely missed out. Also pretty annoyed to find that we could only use the lunch vouchers in a hand full of the bars and restaurants."

Punti positivi: "Timing and low cost for some flights"
Punti negativi: "High cost some flights makes planning challenging."

Punti negativi: "Delayed"

Punti positivi: "Aircraft was excellent LCY is very convenient Price was very competitive for most trips"
Punti negativi: "BA is BA, Better than low cost guys but not LH Sometimes prices are high, with coach being higher than Club."

Punti negativi: "Flight was fine LCY Worked very well. You are BA I DO NOT WANT TO BE NICKLE AND DIMED TO TAKE LUGGAGE. Yare not Ryan Air. If there is a charge make it clear when I buy the ticket. I do not expect to have to tell BA to grow up."

Punti positivi: "Crew was nice. Small planes have better nicer seats and more leg room"
Punti negativi: "Massive delay due to snow, no vouchers given until flight was cancelled (and it was all closed). Only updates were via BA app or email. Next day flight also delayed, and again delays communicated only via app or email (not at signs at airport)"

Punti negativi: "Hostess senza sorriso"

Punti positivi: "The flight itself was fine. On time, clean aircraft and professional."
Punti negativi: "But the food policy is a joke. They wouldn’t give us anything, including water without buying it. I had no local currency and was waiting until I landed to use the ATM. When flying, people need water."

Punti positivi: "Crew was super nice"
Punti negativi: "Ran out of vegetarian entre and also ran out of snacks, so I was very hungry and had no options."

Punti positivi: "Service good on board"
Punti negativi: "Delayed boarding"

Punti negativi: "Flight was delayed by seeming incompetence by ground crew in dealing with removal of bag from airplane"

Punti negativi: "The boarding process was like a Third World country. The flight was fine, the flight attendants were lovely, but the boarding process was ridiculous. Nobody in the gate area knew which gate it was leaving from or what time it was leaving, it was quite delayed, finally it was posted to start boarding at five minutes after the departure time and instead, when everyone looked up, people were boarding 10 minutes before that. Ridiculous."

Punti positivi: "All was OK"
Punti negativi: "Nothing"

Punti positivi: "Free food and drink remains on City flights. Convenience of City."
Punti negativi: "Long flight. No entertainment"

Punti positivi: "I thought the crew were extremely helpful and friendly and made for a pleasant flight."
Punti negativi: "The coffee was just "okay"."

Punti positivi: "Boarded on Time"
Punti negativi: "Flight took off but the plane was faulty. We landed an hour after take off waited in a room with no air conditioning for over an hour with no updates. After 3 hours after the flight was supposed to leave they cancelled the flight. Very poor and very disappointed!"

Punti positivi: "Lucky enough that the flight was half empty so there was space for the passengers, the seats are comfortable"
Punti negativi: "The flight was from Faro in July excesseding temperatures over 30 degrees Celsius outside, while inside was a an absolute freezer, not more than 15/16 degrees inside. I had to change cloathing mid flight cus I couldn't deal with the cold air anymore. On previous flight from London stansted to fato was exactly the same, and there wasn't any difference, we asked if we could turn off the aircon, no answer was given, neither warm covers were provided since the air was so cold. The flight attendant was female, by the name tag was "Praya" was somewhat a bit insensitive, but I realised after that she was as unfortunate as we were cus she was wearing a short sleeve shirt part of uniform, and experiencing the same as the rest of the passengers. The temperature issue caused the flight to be extremely unpleasant."

Punti positivi: "Friendly flight crew. Loved arriving in the city instead of Gatwick."
Punti negativi: "No complaints."

Punti positivi: "Flight attendants were awesome!"