Trova voli economici da Firenze per il Regno Unito

"First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger"

"Swiss!"

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti negativi: "horrible dry croissant for breakfast"

Punti positivi: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Punti negativi: "The whole experience was positive."

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "Very friendly and cooperative crew. Entertainment is well upated with latest media."
Punti negativi: "Nothing"

Punti positivi: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Punti negativi: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."

Punti negativi: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."

Punti positivi: "Crew was very courteous and helpful"
Punti negativi: "More leg room"

Punti positivi: "The crew was terrific and friendly as I expected."
Punti negativi: "I have no other suggestions here since I'm pleased with the flight and services."

Punti negativi: "service was least friendly at this part of my flight"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Punti negativi: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"

Punti positivi: "Nice crew, lot of space"

Punti positivi: "Good, in-flight entertainment"
Punti negativi: "There must be a way for crew to intervene and help parents with screaming infants or disruptive children. The flight noise/comfort was miserable"

Punti positivi: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Punti negativi: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."

Punti positivi: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Punti negativi: "Short flight with no entertainment, no means to charge devices."

Punti negativi: "first baggage should be free.....as people travel with 15-20kg hand luggage"

Punti positivi: "The crew and flight"
Punti negativi: "No airconditioning while waiting on the shuttle bus to the plane"

Punti positivi: "The crew was very attentive and friendly. For the price the seats where comfortable."

Punti positivi: "Everything"
Punti negativi: "That it wasn’t a flight to Denver"

Punti positivi: "The view out the window."
Punti negativi: "Delayed, no leg room. No refeshments."

Punti positivi: "The booking to a new flight was seamless."
Punti negativi: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."

Punti negativi: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"

Punti positivi: "Good food"
Punti negativi: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Punti negativi: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."

Punti positivi: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"

Punti positivi: "Swiss"
Punti negativi: "French unions"

Punti negativi: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"

Punti negativi: "I couldn’t take it. To travel to pass through Canada you need a Visa"

Punti positivi: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"

Punti positivi: "Very short flight so little to write about."
Punti negativi: "We've got no complaints."

Punti positivi: "Fast journey despite a short delay it arrived on time."
Punti negativi: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."

Punti positivi: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Punti negativi: "Only thing that could have been easier is to offer more self check-in options at the airport. Very courteous staff, and wait wasn't extremely long."

Punti negativi: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"

Punti positivi: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."
Punti negativi: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."

Punti negativi: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."

Punti negativi: "Major delay"

Punti negativi: "You charge the ticket and my reservation wasn't there!!"

Punti positivi: "Nothing"
Punti negativi: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti negativi: "Even one member of the crew was not very nice with my young daughters."

Punti positivi: "The Crew was wonderful."

Punti positivi: "Very little"
Punti negativi: "I paid extra for seat selections and then they did not give me those seats."

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "Crew brilliant but seat very tight"
Punti negativi: "Boarding procedure slow and hectic"

Punti negativi: "Security in Frankfurt - long lines"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Flight departed on time. Crew were friendly and efficient"
Punti negativi: "Boarding seem to be chaotic, no boarding by group or seat number."

Punti positivi: "-"
Punti negativi: "Will never use Lufthansa again"

Punti positivi: "As previously stated hated having to go through security again"
Punti negativi: "Chocolate"

Punti positivi: "Very Organised and punctual"

Punti positivi: "Pilot kept us informed throughout the flight."
Punti negativi: "Onboard services."

Punti positivi: "Everything except delay"
Punti negativi: "Nil"

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "Free drinks"
Punti negativi: "Plane land on time"

Punti positivi: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Punti negativi: "Ground staff poor customer service"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "The flight was adequate."
Punti negativi: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."

Punti negativi: "Voli in ritardo"

Punti negativi: "Lufthansa flight from Florence to Frankfurt was 45 mins late, so a large group of passengers had 30 mins to transfer from plane to bus to terminal to security to gate on other side of airport. They offered no assistance other than to say run, which we did the whole way. When we reached the gate less than 5 minutes after scheduled takeoff they said flight was closed and next flight was 18 hours later. Not one passenger successfully made the transfer. It took over 2 hours to get hotel and food vouchers, and we were forced to stay in airport Holiday Inn with now sweaty clothes and no luggage. Everyone was furious, and the entire incident could have been easily avoided in many ways, including by delaying the flight 5 mins or by providing passenger transportation at any point in the 30 minute transfer from the Lufthansa A arrival gate and the Lufthansa Z departure gate."

Punti positivi: "great over all experiance. Don't let the other negative reviews put you off"

Punti positivi: "The Lufthansa app provides updates on plane status and gate number, etc."
Punti negativi: "N/a"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "All"
Punti negativi: "Nothing"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Punti negativi: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"

Punti positivi: "Ok"

Punti negativi: "Troppo freddo"

Punti positivi: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Punti negativi: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."

Punti positivi: "I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!"

Punti positivi: "See above"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Punti negativi: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."

Punti negativi: "Absolutely perfect."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "the on time scheduled departure"
Punti negativi: "the long complicated walk to terminal"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Very friendly crew, clean airplane."
Punti negativi: "Nothing. They did excellent job."

Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"

Punti positivi: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Punti negativi: "Food could have been better"

Punti negativi: "Everything"

Punti positivi: "Very good"
Punti negativi: "Hi am happy"

Punti positivi: "Great crew"

Punti negativi: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."

Punti positivi: "thebflight wqs smooth and on time"
Punti negativi: "snack they gave something sweet at 07:00 AM"

Punti positivi: "Puntualità"

Punti positivi: "That we landed in the end"
Punti negativi: "More communication to passengers when there are so big delays (almost 2 hours)"

Punti positivi: "The flight attendants where good and welcoming"
Punti negativi: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."

Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"

Punti negativi: "Seats very hard and uncomfortable in economy"

Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"

Punti negativi: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"

Punti positivi: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Punti negativi: "Nothing!"

Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."

Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."

Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"

Punti negativi: "small seats,no LCD for each one,food nor so good."

Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."

Punti positivi: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Punti negativi: "long layover before my next flight to Chicago"

Punti negativi: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"

Punti positivi: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."

Punti positivi: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Punti negativi: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."

Punti positivi: "This is always a pleasant airline to travel with."
Punti negativi: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."

Punti positivi: "Got stuck in Vienna with very poor service"

Punti positivi: "Plane, pilots and the leader of the crew"
Punti negativi: "The flight attendant in the back needs to be more educated"

Punti positivi: "On time"
Punti negativi: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"

Punti positivi: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Punti negativi: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."

Punti negativi: "Let some people pass first even though they arrived after us and we al had same tickets (or gave preference for no apparent reason), I did tell thecgate agent and he apologized"

Punti positivi: "Love the A 380-800"
Punti negativi: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."

Punti positivi: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Punti negativi: "Poor announcements."

Punti negativi: "Delayed longer than the flight time"

Punti positivi: "I like everithing was great . Thank you ."

Punti positivi: "Smooth ride, good breakfast and charming flight attendant."
Punti negativi: "Nothing"

Punti positivi: "Except eventually delay, the flight experience is good."

Punti positivi: "volo cancellato dirottato con swiss via Zurigo."

Punti negativi: "I remember a time when these flights had entertainment on them..."

Punti negativi: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."

Punti negativi: "flt was delayed 2 hours due to "employee meeting""

Punti positivi: "too short to tell."
Punti negativi: "Not applicable"

Punti negativi: "Anche oggi 20 minuti di ritardo"

Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"

Punti positivi: "Nice flight freindly staff"
Punti negativi: "Not comfertable chairs"

Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."

Punti positivi: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Punti negativi: "Mediocre breakfast. Entertainment wasn't great."

Punti positivi: "Plane left and arrived on time."
Punti negativi: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."

Punti negativi: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Punti negativi: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

"They canceled our flights that went on anyway."

Punti positivi: "Yes, Very good"

Punti negativi: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti negativi: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Punti positivi: "Great atmosphere, crew was excellent!"
Punti negativi: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Punti positivi: "Confort and kindness"
Punti negativi: "It was too cold"

Punti negativi: "Boarding was crazy. Could not everyone in the gate area."

Punti negativi: "Time"

Punti positivi: "Flight and the crew!"
Punti negativi: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Punti negativi: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Punti positivi: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Punti negativi: "Head support for 6 feet plus people on seats would be good"

Punti positivi: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Punti negativi: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Punti positivi: "Seat was good"
Punti negativi: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Punti negativi: "Troppo ritardo"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Nothing!"
Punti negativi: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Punti positivi: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Punti negativi: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Punti positivi: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Punti negativi: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Punti positivi: "Everything was good except for the entertainment consul for one of our seats."
Punti negativi: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Punti positivi: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Punti negativi: "Less legroom, storage space, bad food, few movie options."

Punti negativi: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Punti negativi: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Punti positivi: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Punti positivi: "Everything OK"

Punti positivi: "The service"
Punti negativi: "The seats"

Punti positivi: "Overall booking and airport was ok. Food was also actually quite good."
Punti negativi: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Punti positivi: "Shirt flight but well catered, boarding was efficient and quick."
Punti negativi: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Punti positivi: "Comfortable and well laid out seat area"
Punti negativi: "Food was a little substandard for business class"

Punti positivi: "Good flight, arriving well on time."

Punti positivi: "Wifi on Board"
Punti negativi: "Nothing"

Punti positivi: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Punti negativi: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Norhing"
Punti negativi: "They have mabaged to lost my luggage"

Punti positivi: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Punti negativi: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Punti positivi: "Cabin crew were very professional."
Punti negativi: "Aircraft returned to gate due to fault and was delayed for 45 min."

Punti positivi: "The aircraft was clean"
Punti negativi: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Punti positivi: "Seats were comfortable"
Punti negativi: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Punti positivi: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Punti positivi: "The food and the punctuality"
Punti negativi: "The technology in interteiment is not touch screen"

Punti negativi: "Service from airline host Poorly maintained plane Bad food Old entertainment"

Punti positivi: "Ground staff at Manchester very helpful"
Punti negativi: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Punti positivi: "Easy Boarding"

Punti positivi: "Very little if any."
Punti negativi: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Airline staff good and professional"
Punti negativi: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Punti positivi: "Seat cramped for business"

Punti positivi: "The 'ease' of travelling with B. A., the efficiency of the staff and the comfortable seats in the plane all added to an enjoyable trip."

Punti positivi: "Crew was nice, complimentary refreshments on board. Seat had spacious leg room."
Punti negativi: "Flight was an hour delayed."

Punti negativi: "Nothing"

Punti positivi: "The hot bacon sandwich for breakfast was generous for economy."
Punti negativi: "We left late but I’m not sure the airline could do much about it."

Punti positivi: "The seating configuration. Complementary drinks."
Punti negativi: "The chance to be able to volunteer the hand baggage in Dusseldorf airport the same as available in London Terminal 5. The plane is small and it is best to have it sent to the haul after clearing security. This was not offered at any stage at Dusseldorf."

Punti positivi: "nice crew"
Punti negativi: "missed the connecting flight due to delay"

Punti negativi: "Delay of a half hour."

Punti positivi: "The stewards were very nice and professional!"
Punti negativi: "From my point of view, everything was just right. Loved it."

Punti negativi: "Be on time so we dont miss our connection"

Punti positivi: "Flight and on board service was fine"
Punti negativi: "It is not acceptable when arriving at the recommended time, at a major airport, with a major airline, to find no desks open. We checked in online but our passes “could not be issued”. There were no self service terminals so we stood waiting an hour. Staff were sitting idly but not serving customers."

Punti positivi: "More legroom comes as standard, compared to competitor airlines on the same route with the same aircraft"
Punti negativi: "The interior of the plane is a little bit tatty"

Punti positivi: "I like every single thing staff was kindly, smiley and helpful. Check in easy, I liked very much our pop corn and Fanta complimentary offer as also our quick trip. Landing smoothly and nicely"
Punti negativi: "there was nothing I didnt like"

Punti positivi: "Easy flight"
Punti negativi: "choice of snacks, unfriendly staff"

Punti positivi: "Staff very attentive and friendly"
Punti negativi: "Because some of the passengers had not booked in online they were selected to be admitted from fight if takeoff problems occurred. Apparently there was a problem due to high wind gusts in taking off from Florence but information was very minimal and not displayed to passengers. People should not be discriminated because they are unable to go online!"

Punti negativi: "Better not be hungry while boarding"

Punti positivi: "I think I may have had more room in the seat on this little plane than when I crossed the ocean. Also the window seemed bigger. Very comfortable flight."

Punti positivi: "Easy check in online , E tickets - only took hand luggage so no long queues ! Flew both ways with BA - food was very good and drinks included so happy travellers"
Punti negativi: "Nothing on this trip ! Only reduced *** for entertainment because short flight so no entertainment"

Punti positivi: "punctual ,good service"

Punti negativi: "Il"

Punti positivi: "The crew were lovely and the seats comfy for the 2hr flight"
Punti negativi: "Having to board the plane in the pouring rain by running across the tarmac."

Punti positivi: "As someone who hadn’t flown with BA for a while, I certainly had positive experience with this flight. The staff was professional and the boarding/disembarking processes were smooth and quick."
Punti negativi: "Need to work on punctuality. Would have been an excellent journey if it wasn’t for the delay."

Punti negativi: "Called me a no show even though I was there."

Punti positivi: "Ease of boarding, staff was delightful, flight was early arrival, everything was super."
Punti negativi: "We arrived with 3 hours before our flight, as recommend for International travel. But we were not allowed to check our bags until 9:50 AM. We waited on line for almost 2 hours! If we had been told of this restriction we could have gone to a lounge to relax. Instead we waited a long time on foot."

Punti positivi: "Stuff happens outside of the company's control and the inbound flight was an hour late due to crew absence. We were kept informed along the way and we boarded 55 minutes later than expected. However I couldn't have wanted for a better inflight service. Charming helpful and effective."
Punti negativi: "Having to wait for the delayed flight."

Punti positivi: "The seats were spacious"
Punti negativi: "There were no gluten-free food options, not even an apple, so no food for us."

Punti positivi: "Better than Ryanair/easyjet but then again. That’s nothing to write home about"
Punti negativi: "My flight was delayed for 2 hours. The plane was old dirty and stinky. I paid last minute for my flight so it was a lot more than usual so I feel ripped off because of the poor quality"

Punti positivi: "Leg room service and food all included and excellent"
Punti negativi: "Unable to get e tickets,so need to find somewhere local to print ticket within 24 hours of return"

Punti negativi: "I missed the flight not because of me, but the confusion information that a staff gave it to me."

Punti negativi: "BA has a problem with one of the doors. Chaos."

Punti positivi: "Free wine or beer"
Punti negativi: "Late"

Punti positivi: "Flight was comfortable and boarding was completely stress free. Myself and my partner checked in online with ease and were at our gates efficiently upon departure and return"
Punti negativi: "Our flights were delayed 3 hours and 20 and although we were compensated for lunch at the airport, when handing out refreshments onboard we were completely missed out. Also pretty annoyed to find that we could only use the lunch vouchers in a hand full of the bars and restaurants."

Punti positivi: "Timing and low cost for some flights"
Punti negativi: "High cost some flights makes planning challenging."

Punti negativi: "Delayed"

Punti positivi: "Aircraft was excellent LCY is very convenient Price was very competitive for most trips"
Punti negativi: "BA is BA, Better than low cost guys but not LH Sometimes prices are high, with coach being higher than Club."

Punti negativi: "Flight was fine LCY Worked very well. You are BA I DO NOT WANT TO BE NICKLE AND DIMED TO TAKE LUGGAGE. Yare not Ryan Air. If there is a charge make it clear when I buy the ticket. I do not expect to have to tell BA to grow up."

Punti positivi: "Crew was nice. Small planes have better nicer seats and more leg room"
Punti negativi: "Massive delay due to snow, no vouchers given until flight was cancelled (and it was all closed). Only updates were via BA app or email. Next day flight also delayed, and again delays communicated only via app or email (not at signs at airport)"

Punti negativi: "Hostess senza sorriso"

Punti positivi: "The flight itself was fine. On time, clean aircraft and professional."
Punti negativi: "But the food policy is a joke. They wouldn’t give us anything, including water without buying it. I had no local currency and was waiting until I landed to use the ATM. When flying, people need water."

Punti positivi: "Crew was super nice"
Punti negativi: "Ran out of vegetarian entre and also ran out of snacks, so I was very hungry and had no options."

Punti positivi: "Service good on board"
Punti negativi: "Delayed boarding"

Punti negativi: "Flight was delayed by seeming incompetence by ground crew in dealing with removal of bag from airplane"

Punti negativi: "The boarding process was like a Third World country. The flight was fine, the flight attendants were lovely, but the boarding process was ridiculous. Nobody in the gate area knew which gate it was leaving from or what time it was leaving, it was quite delayed, finally it was posted to start boarding at five minutes after the departure time and instead, when everyone looked up, people were boarding 10 minutes before that. Ridiculous."

Punti positivi: "All was OK"
Punti negativi: "Nothing"

Punti positivi: "Free food and drink remains on City flights. Convenience of City."
Punti negativi: "Long flight. No entertainment"

Punti positivi: "I thought the crew were extremely helpful and friendly and made for a pleasant flight."
Punti negativi: "The coffee was just "okay"."

Punti positivi: "Boarded on Time"
Punti negativi: "Flight took off but the plane was faulty. We landed an hour after take off waited in a room with no air conditioning for over an hour with no updates. After 3 hours after the flight was supposed to leave they cancelled the flight. Very poor and very disappointed!"

Punti positivi: "Lucky enough that the flight was half empty so there was space for the passengers, the seats are comfortable"
Punti negativi: "The flight was from Faro in July excesseding temperatures over 30 degrees Celsius outside, while inside was a an absolute freezer, not more than 15/16 degrees inside. I had to change cloathing mid flight cus I couldn't deal with the cold air anymore. On previous flight from London stansted to fato was exactly the same, and there wasn't any difference, we asked if we could turn off the aircon, no answer was given, neither warm covers were provided since the air was so cold. The flight attendant was female, by the name tag was "Praya" was somewhat a bit insensitive, but I realised after that she was as unfortunate as we were cus she was wearing a short sleeve shirt part of uniform, and experiencing the same as the rest of the passengers. The temperature issue caused the flight to be extremely unpleasant."

Punti positivi: "Friendly flight crew. Loved arriving in the city instead of Gatwick."
Punti negativi: "No complaints."

Punti positivi: "Flight attendants were awesome!"