Trova offerte per voli da Aeroporto di Shanghai-Pudong a Italia

Punti positivi: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Punti negativi: "Better service from the crews."

Punti positivi: "SQ always has the best looking flight attendants"

Punti positivi: "Great seating"
Punti negativi: "Free internet in long flights"

Punti negativi: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"

Punti positivi: "I liked the size of the cups for drinks: smaller than usual."
Punti negativi: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."

Punti positivi: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Punti negativi: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."

Punti negativi: "flight on time. flight was delayed and gate changed"

Punti positivi: "Super friendly crew. Enough food and drink."

Punti positivi: "Efficient"
Punti negativi: "Better food, better selection movies"

Punti positivi: "Efficiency, good."

Punti positivi: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."

Punti positivi: "Crew was very courteous, went above and beyond."

Punti negativi: "Softer seats and more movies"

Punti positivi: "Cabin crew knew how to work."
Punti negativi: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."

Punti positivi: "The cabin crew and the pilots. The flight went smoothly."
Punti negativi: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."

Punti positivi: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"

Punti positivi: "Espresso coffee, champagne, crew, headphones"

Punti positivi: "Brand new aircraft, excellent service and food"
Punti negativi: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."

Punti positivi: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Punti negativi: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"

Punti positivi: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Punti negativi: "Reclining seats tend to make me caustaphonic with the limited space"

Punti negativi: "Outdated Cabin Fit Out"

Punti positivi: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."

Punti positivi: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Punti negativi: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."

Punti positivi: "Great experience"
Punti negativi: "Seating arrangement was bad"

Punti positivi: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"

Punti positivi: "Staff worked very hard and were very helpful."
Punti negativi: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."

Punti positivi: "Service was great especially the food"

Punti positivi: "Best Inflight Service Best Inflight Food Best Lounge"

Punti negativi: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."

Punti positivi: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Punti negativi: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."

Punti positivi: "Again very friendly and efficient service ."

Punti positivi: "The service crew served us well. They are friendly and helpful"
Punti negativi: "Too many Indian movies"

Punti negativi: "Seats were bit hard without proper head rest.entertainment kiosk was not working."

Punti positivi: "Crew was nice"
Punti negativi: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."

Punti positivi: "Great flight and entertainment options, friendly crew, free wine :)"

Punti positivi: "Very comfortable great personal service. Smooth flight,on schedule."

Punti negativi: "I reserved a window seat on this site but was given a middle row instead when I checked in."

Punti positivi: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."

Punti negativi: "Need to be able to upgrade with Krisflyer Miles"

Punti positivi: "Crew was very friendly and good service."
Punti negativi: "Crew could have asked the passengers whether they need snacks in between."

Punti positivi: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Punti negativi: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."

Punti positivi: "The crew is friendly and helpful"
Punti negativi: "Equipment rather poor, screen isn't very clear, hard to read subtitles."

Punti positivi: "Overall just a really great experience."
Punti negativi: "Nothing negative to report."

Punti positivi: "Crew was very pleasant!"
Punti negativi: "Cabin area warm for a 9.5 hour flight! Food selection was not much."

Punti positivi: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Punti negativi: "Nothing"

Punti positivi: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."

Punti positivi: "Friendly staff, excellent customer service, great food"

Punti positivi: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"

Punti positivi: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "This Lufthansa flight was operated by United Airlines. Coach seating was uncomfortable after a couple hours despite moving around regularly."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight"

Punti positivi: "Reliable airline."
Punti negativi: "Overly strict on luggage size and weight. I’m talking about 0.1 kg difference. I was attempted twice to check the only small case I have, which is an exact fit to Lufthansa standard. Very annoying. Won’t fly LH again. British Airways is a lot better."

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"

Punti positivi: "Crew was thoughtful"
Punti negativi: "Seats were uncomfortable and the food was not worth eating"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "Luggage did not arrive."

Punti positivi: "Friendly staff. Free drink and snack. Comfy seats and very easy boarding process"

Punti positivi: "Super easy boarding, just scan your ticket and go. Staff was very friendly. On our short flight from Munich to Rome we were served a complimentary sandwich and option of beer, wine or other refreshments. There was plenty of leg room compared to our other recent flights"
Punti negativi: "There was no in flight entertainment. Not that was really needed it with such a short flight."

Punti positivi: "Super service. From gate in Frankfurt to Rome."
Punti negativi: "Communication on which luggage carousel our luggage was going to be on. The screen said, carousel 11 when in actuality, it was carousel 10. Very confusing...and caused me a delay. That’s the only frustration in the entire trip so far."

Punti positivi: "The airline staff was great. Everyone really helpful."

Punti positivi: "1st Class is a joke. They leave the middle coach seat vacant. You do have more overhead storage since there are fewer people in "1st Class". Otherwise you may as well be in coach. For flights within Europe this appears to be the standard. Save you money fly coach when traveling within Europe."
Punti negativi: "The seat and service."

Punti positivi: "The flight attendants were wonderful."
Punti negativi: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good."
Punti negativi: "The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late."

Punti positivi: "Good service."
Punti negativi: "Nothing."

Punti negativi: "Voli in ritardo"

Punti positivi: "The staff were very friendly; more so on this flight than the last flight. I booked seats for the emergency exit knowing it gives more leg room."
Punti negativi: "My baggage was not on the carrousel that was listed on the display, it took a long time to get my bag and it caused me to be late to check into my lodging."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "wine"
Punti negativi: "no screens"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Much shorter flight time."
Punti negativi: "My experience on the second flight was completely different from the first. Staff was not as friendly. Food was bad. No entertainment due to short flight time. Not as good of an experience."

Punti negativi: "Seems like they want to nickel and dime you for everything now..."

Punti positivi: "It was overall a great flying experience."
Punti negativi: "One of my connections was way too short. I almost missed my flight. I had to run!"

Punti positivi: "Boarding was automated gates was easy."

Punti negativi: "Troppo freddo"

Punti positivi: "Once again, the in-flight crew was excellent."
Punti negativi: "The Frankfort airport is a nightmare. They have loooooooong gateways, so when I Finally got through security FOR THE THIRD TIME, it’s a 10 minute, speed-walk to the gate. Again, a flight delay was the only thing that made the connection possible. I made it to the gate with 3 minutes to spare, so no time for the bathroom, no time to get lunch or even a bottle of water, no time period. And at the end of it all, my bag is lost."

Punti positivi: "There's nothing much that's positive to say about this leg of our journey."
Punti negativi: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "The service to clients number one. I like"

Punti positivi: "Served sandwiches even though 1.5 hour flight."
Punti negativi: "Slow and unorganized boarding. Crew was not outwardly friendly."

Punti negativi: "Lost a whole day and a half of vacation!"

Punti negativi: "Having to go through passport control and security a second time took too much time for the connection between flights."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti negativi: "Same as above"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "The plane condition."
Punti negativi: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Punti positivi: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Punti negativi: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Punti negativi: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Staff were professional and polite."
Punti negativi: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Punti negativi: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Punti positivi: "Crew was nice and pleasant"
Punti negativi: "Flight very late"

Punti positivi: "Crew were great"
Punti negativi: "Refreshments"

Punti positivi: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Punti negativi: "Food quality was not so good."

Punti negativi: "Troppo ritardo"

Punti positivi: "The entertainment was amazing"
Punti negativi: "The seats were a bit hard"

Punti positivi: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Punti negativi: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Punti negativi: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Punti negativi: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti negativi: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Punti positivi: "The crew was amazing and the food was great."
Punti negativi: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Punti negativi: "Need more leg room!!! Larger meals needed."

Punti positivi: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Punti negativi: "Transfer point needs upgrade."

Punti positivi: "The crew!!"

Punti positivi: "The service"
Punti negativi: "The food."

Punti positivi: "Light snack and complementary wine"

Punti positivi: "Shirt flight but well catered, boarding was efficient and quick."
Punti negativi: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Punti positivi: "punctuality of boarding and flight time"
Punti negativi: "attitude of crew in business class: no sense of true hospitality"

Punti positivi: "Efficient crew"
Punti negativi: "Long, slow line at check in. Not many new movies or tv shows"

Punti positivi: "Good flight, arriving well on time."

Punti negativi: "Didn’t happen."

Punti negativi: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Punti positivi: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Punti negativi: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Punti positivi: "Sound was broken on my TV set!"
Punti negativi: "Called stewardess twice to assist. No response!"

Punti positivi: "Crew"
Punti negativi: "N/a"

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Nice crew; clean plane; decent dinner"
Punti negativi: "No entertainment system; insufficient knee space"

Punti positivi: "Good information and helpfil boarding."
Punti negativi: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Punti negativi: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Punti positivi: "Lovely staff, good food, great movies."

Punti positivi: "Just great crew."
Punti negativi: "Not comfortable at all and will not book KLM again."

Punti positivi: "Excellent experience with the cabin crew."
Punti negativi: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Punti positivi: "Service provided by the staff"
Punti negativi: "The navigation of the entertainment system is not very friendly"

Punti positivi: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Punti negativi: "The food was okay, not that great."

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Everything. Staff incredible."

Punti positivi: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Punti negativi: "Nothing."

Punti positivi: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Punti negativi: "Nothing."

Punti positivi: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Punti positivi: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Punti negativi: "lack of meal options"

Punti positivi: "Service was good"
Punti negativi: "Delay"

Punti positivi: "Nothing"
Punti negativi: "Kids running up and down isle stewards just walking past. Never made announcement for boarding. Worst flight ever."

Punti negativi: "- Leave in time - Working onboard entertainment system"

Punti positivi: "Personale gentilissimo!"

Punti positivi: "One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!"
Punti negativi: "I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!"

Punti negativi: "Il bagaglio è arrivato con volo successivo"

Punti positivi: "Everything! I never knew that Finnair was such a great airline."
Punti negativi: "Honestly, nothing could have been better."

Punti negativi: "Un'ora di ritardo causa tecnica PC. Poi un bagaglio non consegnato all’arrivo a Roma. Una perdita del tempo perché dovevo aspettare che tutti i bagagli siano usciti prima di andare a compilare un modulo per il bagaglio non arrivato."

Punti positivi: "reasonable leg room comfortable seat"
Punti negativi: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"

Punti positivi: "Leg room, friendly crew, good choices for entertainment, nice blankets!"
Punti negativi: "The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding"

Punti negativi: "Horrible complimentary food quality in economy class. Not enough options to purchase food/snack."

Punti positivi: "Experience at HEL airport was easy and stress-free. Appreciated priority security option so my line was such shorter."
Punti negativi: "I waited over 45 minutes for my luggage at baggage claim."

Punti positivi: "Blueberry juice! I is now my favorite juice."
Punti negativi: "The food was way overcooked!"

Punti negativi: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"

Punti negativi: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"

Punti positivi: "The flight did eventually take off, unlike a few others leaving around the same time."
Punti negativi: "We were delayed several hours and were never told why. Mostly there were no Aeroflot staff at the gate to ask. When there was, they said they couldn't help us because our flight was a codeshare with FinnAir. At the last minute they switched gates, sending us all scurrying."

Punti positivi: "Loved it"

Punti positivi: "Service was good"
Punti negativi: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."

Punti positivi: "Given the choice I would hands down pick Finnair over a US based carrier the Europeans provide bigger seats and better service... Little things like hot towels, extra wine and chocolate after meals was truly appreciated..."
Punti negativi: "Im an amateur traveler and I could have used a little more info at the gate and about getting to my connection I had no idea where it was and that you had to go through a passport line to catch the connection. Came close to missing my connection..."

Punti negativi: "My meal had rice that was severely undercooked. The audio quality on the entertainment system was very bad and no English subtitles were available for the majority of the movies."

Punti negativi: "We had to sit on the runway for a very long time after landing and I missed my connecting flight. It also took a very long time to get a hotel assignment because I was stuck in Chicago overnight. The finnair air agents at ohare were not very understanding or helpful. I was sent from their line to American Airlines and then back again. They were slow. We waited in the line for a long time for someone to come and help us. overall they were not very apologetic regarding the fact that I was stuck there overnight. It took soooo long to get to the hotel. I arrived there well after midnight. Overall it was a very unpleasant experience. I DO NOT UNDERSTAND WHY FLIGHTS ARE BOOKED SO CLOSE TOGETHER. NO LAYOVER TIME IN BETWEEN MEANS MISSED CONNECTIONS! THIS HAPPENED BOTH WAYS ON MY TRIP. VERY ANNOYING"

Punti positivi: "We were kept informed about the delay"
Punti negativi: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Punti positivi: "Good imfo"
Punti negativi: "Easy"

Punti positivi: "Professional staff. Easy boarding."
Punti negativi: "entertainment seemed more oriented towards Asian passengers"

Punti positivi: "It was very quick"
Punti negativi: "Nothing"

Punti positivi: "The crew was friendly."
Punti negativi: "The seats are cramped and the most uncomfortable I've ever sat on. An 8 hour red eye flight made it unbearable. The food is pretty terrible too. This is the last and only trip I'll be flying Finnair."

Punti positivi: "Staff was friendly and accomodating. The food service for the long international flight was better than I expected."
Punti negativi: "Movie entertainment options were not consistent from plane to plane. On the arriving flight, the plane had an impressive offering of movies and tv shows for passenger viewing during flight, however, on the return flight, there was much less available."

Punti positivi: "I was surprised with an amount of drinks and food provided.Everything was delicious, and we were very hungry so imagine our happy faces. The crew was professional in all ways.Flight was smooth and comfortable-applause for the pilots!"

Punti positivi: "Liked seat size and spacing on the Airbus - better than American 777"

Punti positivi: "Crew was fine"
Punti negativi: "Our luggage never made it to Rome, our final destination. So now we have no change of clothes - for the next 2-3 DAYS."

Punti negativi: "It was n't their fault but My wife's passport expired in 91 days from beginning travel so they wouldn't let us on the plane to Italy."

Punti positivi: "The crew was very much professionals, worked fast."

Punti positivi: "great"
Punti negativi: "nothing"

Punti positivi: "Flight left late but reached early. Plane we comfortable and had clean toilets"
Punti negativi: "None"

Punti positivi: "Crewmembers were professional and nice!"
Punti negativi: "Snack and meal were not so tasty, and the descending before landing was really uncomfortable."

Punti negativi: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."

Punti positivi: "Movies Food Comfortable seating"
Punti negativi: "Going through security"

Punti positivi: "British air is great. Great movies good food. Good service."

Punti positivi: "Food ok. Service fine, grew nice."
Punti negativi: "Last on board no cargo space..Sears are not great. Passenger behind my wife was pounding on the video games I the entertainment system the whole flight."

Punti positivi: "Crew, boarding, cleanliness of the plan, and all other aspects other than food were good/excellent."
Punti negativi: "The vegetables in the meal / salad were still frozen….inedible. In the morning in the asian vegetarian meal it was simply fruit…that was it. No protein source. I have been on many BA flights and the food has not been this poor, so not sure if the carrier who services food source has changed."

Punti positivi: "Other than the fact that it's a direct flight from jfk to Helsinki, there's not much else to like about it"
Punti negativi: "Even though we paid extra for comfort seats, the seats were extremely uncomfortable! Not just the lack of sufficient leg room (especially when the person in front reclined) but most importantly the quality of the cushions. They were like cardboard and extremely uncomfortable to sit on. We were not able to sleep at all due to the discomfort! Additionally, they lost my luggage. It has been more than 24 hrs since I landed and I still haven't heard anything from them as to where my luggage was, when I should expect it why it still hasn't been delivered. Overall, a terrible experience."

Punti positivi: "The crew was just fantastic. ...."
Punti negativi: "I request special meal. ..unfortunately was not provided to me."

Punti positivi: "Arrived on time. Smooth flight."
Punti negativi: "Nothing really."

Punti positivi: "The staff was very kind."
Punti negativi: "If I'm paying for a trans-atlantic flight (at a fee of $1,000), I shouldn't be stuck on a plane that is used for domestic flights,and thus does not have the space nor the comfort of a larger plane. And, if this flight is not going to offer the amenities accustomed to a typical trans-atlantic flight (such as in-seat TV), then the price should be substantially cheaper. I will be complaining to the airline itself for this, and may not fly this airline again."

Punti negativi: "Boarding was delayed, flight crew was not very friendly, plane was extremely old and uncomfortable. In flight entertainment was not working for me and many other passengers. Food was very bland and took long to be served. Service and flight in general fell very very short of what I expected."

Punti negativi: "When I got to Phl I missed my connection to London. No one seemed to care that I needed to be in England by the 18th. They kept retorting me to arrive in England on the 19th. I told them multiple times Id be flexible and go to any city in the UK just for them to get me there on the 18th. The First person I talked to said it was impossible. So I called again and talked to another person and all of a sudden it was possible. The worst part was they sent me to Boston after that I didn't get to Boston until 1:50 am and they did not compensate with hotel or anything while my flight to London was not until 8:00 am the next morning. So I spent the night in the airport. Oh and then when I finally got to London, my bag is lost and they told me I'd have it by tomorrow and I still do not have my bag and have called and they said they can't tell me anything."

Punti negativi: "no food on the first flight no private tv they tell you can have wi fi entertainment but you have to pay for it the staff was rude tell also told me my cary on luggage could not be taken on board because there was no more space so i had to cary all my things for two flights but once i came in into the plane there was plenty of space. the seats had a very low head rest"

Punti positivi: "Seats are snug. You get to know your neighbors really well."

Punti positivi: "I enjoyed the entertainment on flight"
Punti negativi: "Boarding process was very unorganized, no lines people were cutting each other, planes are old and dirty. Food and service was just ok."

Punti negativi: "It is over a month now and I am still waiting to get my American Airlines miles awarded to my account. The trip was booked through FinnAir but operated by American Airlines. They are both members of the same alliance. The airline miles number was confirmed with American Airlines upon check-in. But now, American Airlines wants proof of my ticket receipt and boarding pass. I have my ticket receipt but who keeps their paper boarding pass these days? Hope my photo of the gate details suffices for my boarding pass."

Punti positivi: "The flight was easy and fairly quick all things considered. The service was friendly and the flight was smooth."
Punti negativi: "The seats were a little crammed in the back of the plane but still not bad even."

"4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore"

"Always exceptional service"

Punti positivi: "Take off and landing"
Punti negativi: "Layover time"

Punti positivi: "Feel like reacist Company"
Punti negativi: "I didnt like the treatment of the crew."

Punti positivi: "Nice crew"
Punti negativi: "Not loose my luggage:)"

Punti positivi: "Good aircraft, good service, on time, eventless"
Punti negativi: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."

Punti negativi: "Entertainment system was not working on all seats"

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti negativi: "Flight was delayed"

Punti negativi: "Seats were too close together."

Punti positivi: "I like the comfortable seats"
Punti negativi: "Service lag a little"

Punti positivi: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Punti negativi: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"

Punti positivi: "Friendly crew"

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti negativi: "No entertainment facilities"

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Punti negativi: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"

Punti positivi: "Perfetto."

Punti negativi: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"

Punti positivi: "Everything was great"
Punti negativi: "N/A"

Punti positivi: "The new movies selection, food was very good, staff more friendly than previous flights"
Punti negativi: "Boarding always a problem on MEA we have to wait too long in the queue"

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "Crew was friendly and attentive but hard to understand"
Punti negativi: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."

Punti negativi: "Arrived 5 hours late"

Punti negativi: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"

Punti positivi: "Not much expected as it was a budget trip."
Punti negativi: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti negativi: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."

Punti positivi: "25 min ahead schedule!!!"
Punti negativi: "Cabin space, too narrow rows."

Punti positivi: "Staff"
Punti negativi: "We were 2h late"

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "Nothing"
Punti negativi: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

Punti positivi: "Nothing"
Punti negativi: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."

Punti negativi: "I don’t know why they keep making boarding with stairs and bus."

Punti negativi: "Screen broke half way through flight. Food was poor"

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Punti negativi: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."

Punti positivi: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Punti negativi: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"

Punti positivi: "No issues, quick trip, friendly staff, comfortable ride..."

Punti positivi: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Punti negativi: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."

Punti positivi: "Airplane staff were good"

Punti positivi: "The fact that the plane made it to SFO"
Punti negativi: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"

Punti negativi: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."