Trova voli economici da San Francisco Bay Area per l'Italia

Punti negativi: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Punti negativi: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."

Punti positivi: "Professional crew. Good simple check in."
Punti negativi: "Nothing."

Punti positivi: "The crew."
Punti negativi: "The time between flights."

Punti positivi: "Great airline"

Punti positivi: "Crew was great, very responsive and hospitable!"
Punti negativi: "more lunch choices, especially choices without dairy products."

Punti positivi: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Punti negativi: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Punti negativi: "Not being 1 hour late"

Punti negativi: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Punti positivi: "Pleasant flight"
Punti negativi: "We were delayed & missed our connection"

Punti positivi: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Punti negativi: "Troppo ritardo"

Punti positivi: "Crew was very engaging and service was good."
Punti negativi: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti negativi: "Need more leg room!!! Larger meals needed."

Punti negativi: "The flight was cancelled and had to be rerouted on United Airlines."

Punti positivi: "Crew was good"
Punti negativi: "Food"

Punti positivi: "Boarding agent extra effort to improve my seating!"
Punti negativi: "Food amount less than expected."

Punti positivi: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Punti negativi: "I would have to dream something up."

Punti positivi: "Very pleasant, professional crew"
Punti negativi: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Punti positivi: "Friendly staff"
Punti negativi: "Leg room"

Punti positivi: "The service"
Punti negativi: "The seats"

Punti negativi: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Punti positivi: "The boarding was easy and you didn't have to wait inline for that long"
Punti negativi: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Punti positivi: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"

Punti positivi: "Friendly in-flight personell"
Punti negativi: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Nothing really"
Punti negativi: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Punti positivi: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Punti negativi: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Punti positivi: "Good Experience"
Punti negativi: "Nothing much"

Punti positivi: "Boarding was quick, Flight on time....just a regular service and plane"
Punti negativi: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Punti negativi: "Please Endeavour to put the expiration date on the food served in the flight."

Punti negativi: "Bit cramped for space"

Punti positivi: "Decent seat size. Sorta slept the whole flight."

Punti negativi: "Bag was lost"

Punti positivi: "The flight was great."

Punti positivi: "Flight was on time and quick and comfortable"

Punti negativi: "Service from airline host Poorly maintained plane Bad food Old entertainment"

Punti positivi: "Crew was very helpful.food"
Punti negativi: "Food was not upto the mark."

Punti positivi: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Punti negativi: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Punti positivi: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "I really like the spaciousness, the plug ins and general service"
Punti negativi: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Punti positivi: "Great crew service. Among the best ever."

Punti positivi: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Punti negativi: "The entertainment was quite dated and didn't have new movies etc"

Punti positivi: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Punti negativi: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Punti positivi: "The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!"

Punti positivi: "Personale gentilissimo!"

Punti positivi: "Of all the flights I checked this was the most convenient in timely manner and comfortable."
Punti negativi: "Movie options."

Punti positivi: "It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly"
Punti negativi: "Only the other trip by air with Finair"

Punti positivi: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"

Punti negativi: "2 н in plane, then tecnicans search and fix problems"

Punti negativi: "Il bagaglio è arrivato con volo successivo"

Punti negativi: "Un'ora di ritardo causa tecnica PC. Poi un bagaglio non consegnato all’arrivo a Roma. Una perdita del tempo perché dovevo aspettare che tutti i bagagli siano usciti prima di andare a compilare un modulo per il bagaglio non arrivato."

Punti negativi: "2 hr delay"

Punti positivi: "Automated scanning for boardin* at gate area. Food in business was exactly what was needed( breakfast) Attentive staff"
Punti negativi: "The slow boarding once entering the aircraft, it seems the passengers don’t know how to take their seats quickly."

Punti positivi: "Nothing."
Punti negativi: "They canceled the flight after 5 hours of us sitting on the plane. They sent us away and told us to check back in in the morning. There’s been no communication since. I’m still at the airport. It’s been 16+ hours."

Punti negativi: "my luggage was misplaced and I didnt have it for 3 days."

Punti positivi: "The service, the comfort of the plane. Great communication about turbulence."

Punti positivi: "Given the choice I would hands down pick Finnair over a US based carrier the Europeans provide bigger seats and better service... Little things like hot towels, extra wine and chocolate after meals was truly appreciated..."
Punti negativi: "Im an amateur traveler and I could have used a little more info at the gate and about getting to my connection I had no idea where it was and that you had to go through a passport line to catch the connection. Came close to missing my connection..."

Punti positivi: "Decent flight from SFO to HEL, friendly staff ..."
Punti negativi: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."

Punti positivi: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"

Punti positivi: "The flight was good! Much better than US domestic carriers with comfortable seats and a good layout to the aircraft."
Punti negativi: "Food was good, not great. Crew was attentive but missed being great by one notch and the flight could have been faster. All trifling details. But overall... If they didn't run out of chicken on the flight"

Punti positivi: "Friendliness of staff"

Punti negativi: "My meal had rice that was severely undercooked. The audio quality on the entertainment system was very bad and no English subtitles were available for the majority of the movies."

Punti positivi: "The ease at which the check-in and boarding was done"
Punti negativi: "Nothing"

Punti negativi: "They can't even tell me where the bag is supposed to be."

Punti positivi: "Professional staff. Easy boarding."
Punti negativi: "entertainment seemed more oriented towards Asian passengers"

Punti negativi: "the flight got delayed for an hour and I missed a connecting flight. Was re-routed through Moscow and was at my destination point 11 hours later."

Punti negativi: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."

Punti negativi: "They lost my luggage at some point in the short journey."

Punti negativi: "The flight departed late because the preceding inbound flight was late. No reason was given to the customers."

Punti positivi: "Very easy check-in process, very easy boarding process, flight attendants were pleasant. Comfortable seat which allowed sleeping easily"
Punti negativi: "no problems"

Punti positivi: "There was like 5 movies to choose from and 2 shows, all the movies old and my screen kept on getting stuck"

Punti positivi: "Blueberry juice!"
Punti negativi: "No food."

Punti positivi: "Headset did not work properly overall it was great"
Punti negativi: "Headset receptacle did not work properly I could only hear in left ear"

Punti positivi: "Blueberry juice. And best coffee I ever had on an airplane."
Punti negativi: "Can't think of anything."

Punti negativi: "did not get to Helsinki in first place; flight from Warsaw to Helsinki canceled by Finnair (# 742) put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."

Punti negativi: "I have to use code-shared flight because of the schedule. Otherwise, always try to have pure Finnair flights. Get a better schedule!!!"

Punti positivi: "The accommodations made me feel like I was in first class!"
Punti negativi: "The screaming child behind me ):"

Punti positivi: "American Airlines gets a thumbs up for this flight! Great seating, food decent, on time. We waited for some folks to join from a connecting flight which was good business."

Punti positivi: "The crew was great. The plane was either fairly new or recently refurbished. The new thinner padding on the seats was not a problem at all. For an inexpensive flight they gave a good value."
Punti negativi: "The food was decent but not special."

Punti positivi: "It was great to have some empty seats and a choice of seats."
Punti negativi: "I have asked repeatedly for the airline to give out the boarding passes and check bags at least three hours before the flight. Between long lines, security checks and a limited amount of time from when we get our boarding passes, one can not enjoy Budapest Airport!"

Punti positivi: "The flight was great...the staff are wonderful people...they are so sweet and kind...they work so hard...the service was great...I love their personalities..The Movie selection was awesome...Because of my broken leg, they were there to help me right away...amazing crew...will be flying with them again in October....looking forward to flying with British Airways again... Thank you for the care... Yours Truly, Sylvia Smith..."
Punti negativi: "I have no complaints at all...."

Punti positivi: "Very pleasant crew!"

Punti positivi: "I did get to move away from complaining passengers but "lost my coat" in the process. People are awful and obnoxious"
Punti negativi: "Who doesn't turn off the plane lights at night inside the cabin? Especially when you're feeling late at night? Didn't post gate until very last minute…LHR..Then it said boarding immediately. Nowhere to get water. Hurriedly Boarded plane to find out we have the sit there an hour. Girl next to me was so childish Loud mouth complaining because she couldn't sit next to her bf."

Punti positivi: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
Punti negativi: "Routine airline food."

Punti positivi: "The fact that I got home in one piece I really like."
Punti negativi: "Planes are old, small tv screens in aisles, older seats and headrests. I had requested Gluten Free meals and on the way to Amsterdam they did okay (besides the snacks). On the way back they didn't even offer me the second meal GF, I had to ask another flight attendant who went looking for it and found one.. so it was there, they just hadn't bothered to look for it. I also never understand why you wouldn't start boarding with the last rows? Is that just me? The aisles are always so crowded when the last rows walk in and there's always a line."

Punti positivi: "This is not my first experience with Finnair flight and I'm very pleased with a consistency of a good service, high professionalism and I will recommend this airline to all my friends."

Punti positivi: "Having read horror stories online about booking with Kayak's partner Justfly, I was prepared for the worst (last-minute cancellations, partial refunds, all-around crummy service). Actually, my Finnair flight was great - it was operated by BA, so it was a nice new double-decker Airbus plane. It was maybe 3/4ths full, so I nearly had a row to myself - shoutout to the jerk who decided he was entitled to the aisle seat. The flight was smooth and easy and best of all, it cost a fraction of what the BA price for a one-way from SFO to LHR cost."
Punti negativi: "The food on BA continues to be meh, but what most people don't realize is that ALL airline food is meh, because your tastebuds don't work properly 30k feet in the air (it's a scientific fact)."

Punti positivi: "It was relatively inexpensive. I didn't mind the food/"
Punti negativi: "This flight was operated by BA. Seats were incredibly uncomfortable. When the guy in front of me reclined his head was practically in my lap. TV's were crappy and the in-flight selection was mediocre. In flights announcements were very loud through headphones."

Punti positivi: "The crew was awesome , the food, the capt. Was the best didn't feel take off or landing overall. Except for room in coach I give it a 9 out of 10"
Punti negativi: "No room in coach"

Punti negativi: "BA lost my baggage. The sandwich they offered was uneatable. Marshall Hoffman"

Punti positivi: "I last traveled on British Airways in May of last year (2015) and the food was beyond dreadful. Therefore I was very pleasantly surprised that there has been a huge improvement. They were very generous with the drinks and the food was plentiful and quite a reasonable standard for airline food (they gave two full meals from San Francisco to London, whereas most airlines give one meal and one snack on that route). They actually checked us in on the earlier side, we took off very promptly and got to London early. It was nice to be on time for a change - so often I find airlines run a bit late. Staff were all pleasant and helpful. Pilot's messages were pleasant, friendly and even a bit informative."
Punti negativi: "Web check-in ahead of time was a total disaster. I got an email telling me I could check in 36 hours early and "secure a good seat" but neither of the 2 sets of codes they provided in the email would work because it was all about Finnair but actually the flight was being run by British Airways. I spent about 30 minutes on the 'phone trying to get the appropriate sequence of numbers and letters to enter so as to check in and get a good seat - still nothing worked. This was at 5:45am - I regretted the time spent when I could have gone back to sleep. My daughter later spent a further 90 minutes trying to figure it out, only to be told finally that our only option was to get to the airport early and check n there which was what we did. It was beyond irksome. Please note, if the airline actually flying is different fro the booking airline, the locator number for check n will be DIFFERENT and needs to be provided to the customer to avoid a great deal of hassle and confusion. We gt particularly unlucky because BA computers had a glitch that day but the general point still stands."

Punti positivi: "Flight was half empty, room to spread out"

Punti positivi: "service . Informed the status of flight immediately. which is very useful to plan."
Punti negativi: "If it is extra line to add for select the type of food, then it is useful the passenger. Because may some people are vegetarian then they know what they can have."

Punti negativi: "SAS had simply cancelled the flight and is effectively unreachable for the refund."

Punti positivi: "Nothing."
Punti negativi: "Please see statement from SFO-> CPH flight."

Punti positivi: "SAS has what is missing in other airlines, the three P's - Pleasant, Polite, Professional."

Punti positivi: "Seat was comfortable. Entertainment was great. The service by the crew was great."
Punti negativi: "It would have been nice if the armrest went as far back as the seat. Flying with my partner, she doesn’t sleep well on planes unless she can completely lean on me. The armrest between our seats only retracted to the upright seat level."

Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"

Punti positivi: "Yea"
Punti negativi: "Its simple. Turns out i had to pay 360 dollars for my baggages which was hever specified in the time i was purchasing tickets cause they said im flying without and i can come back with. Who is flying without baggage intercontinental for 1 month? And 3 baggages didnt arrived. Thanks"

Punti positivi: "Cool crew"
Punti negativi: "More leg space on economy section"

Punti negativi: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"

Punti negativi: "Momondo sold me a so called 'go light' ticket (not disclosed anywhere though) meaning that only 1pc of carry on was allowed! No checked bags unless purchased. Could not see on the price of my ticket that this was the type of new generation low quality tickets. So tired of momondo."

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti positivi: "On time"
Punti negativi: "Charges for everything"

Punti negativi: "SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled."

Punti positivi: "entertainment in the back of the front seat with great choice of movies"
Punti negativi: "I would have liked to have had the chance to purchase a better seat. When I asked about it at check-in the plane was full. So I was squeezed in the middle section which made it quite uncomfortable, especially if you have to get up more frequently as an older person, but your neighbor is asleep. A notification about the possibilities for seat purchases would have been great!"

Punti positivi: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Punti negativi: "Obviously, no food or water in Economy."

Punti negativi: "Delayed flight - 2 1/2 hrs. No advance info. Departure gate change after check in. No Info at original gate. Unfriendly staff. No apology. No explanation for delay. Food substandard, even for cheap airlines."

Punti positivi: "tutto"

Punti negativi: "When people lean their seats back their heads end up in your face and you are forced to lean your seat back to make separation from passenger in front of you"

Punti negativi: "Limited selection of movies No food choices No snacks offered during flight First European airline to fall below the standards of US airlines"

Punti positivi: "Being on time"
Punti negativi: "Unfriendly crew"

Punti positivi: "Movies"
Punti negativi: "We were in 40G and H, bulkhead seats. I have never had such a hot plane (and I am a world traveler). We were both very warm (felt like 85 degrees- warm enough to not be comfortable). I was told by the flight attendant that people in back of plane were freezing. The breakfast was good, but the dinner was ok, but not ‘I wish I could have seconds” good. I lowered the rating because they never gave us more than the one bottle of water that was on our seats when we arrived. That may have been ok for the people in the cold part of the plane but not for us in the sweating part. Luckily we had brought a big bottle of water."

Punti positivi: "Liked the ticket price, the service, the food and the onboard free movies, free water bottle, free ear plugs."
Punti negativi: "Nothing--it was a good flight - on-time and with little turbulence."

Punti positivi: "Seats are pretty comfortably and spacious for economy class (I’m small though, so take that with a grain of salt). The lunch was pretty solid, would have preferred a hot breakfast. The vegetarian breakfast was grilled veggies with fruit and yogurt on the side, kind of a mish-mash of things."
Punti negativi: "- Would have liked a better breakfast - More entertainment with subtitles (esp foreign films) - More entertainment selection"

Punti negativi: "I would like more checked baggage allowance."

Punti negativi: "Luggage lost or misdirected and VERY poor effort in getting it delivered to me, once found. I still have no clothes, shaver, toiletries . . . or confirmation on when/if delivery will happen. Just simply disrespectful!!!"

Punti positivi: "i ended up missing the flight, due to car accident which involved injuries."

Punti positivi: "The plane from SFO to Coppenhaggen was modern and clean. The flight crew was friendly and efficient. I would fly with them again."
Punti negativi: "The seat was not well padded for the bottom.@9 m"

Punti positivi: "Power in the seats!"
Punti negativi: "That plane was so hot!"

Punti positivi: "I purchased Plus and found it a good value. My seat on the overseas leg was comfortable -- though it could have reclined better. The food & drink service was conducted as at an elegant restaurant."

Punti positivi: "The gate agent at check-in was very helpful and knowledgeable. The entire ground crew did a good job. The crew was friendly and attentive. The plane was clean. The entertainment options were more than adequate. Bathrooms were well kept."
Punti negativi: "I know you can't expect coach to be luxurious. But the space between seats in the airline industry in general have gotten ridiculously small. Words were exchanged between my wife and the lady (nothing extreme, but still) in the seat in front of her. When the lady leaned her seat back, my wife could barely watch her movie. All in all, I would definitely fly SAS again."

Punti positivi: "The crew was nice, the plane was large and had many bathrooms. The seats were comfortable enough and there was a good selection of movies to watch."
Punti negativi: "The boarding process was completely disorganized and hectic. The woman making the announcements on the plane was extremely soft spoken and the PA system was static-y so I could neither hear nor understand any of the announcements. The refrigeration system for the food also broke down on the plane so we weren't fed our second meal. Instead, they chose the cheapest and most unappealing snack of plain almonds to give us. Despite confirming our luggage situation with us at the first airport repeatedly (because of our connecting flight) SAS still temporarily lost our baggage when we arrived at our final destination and caused us to stay an additional hour at the airport after already having spent an exhausting day travelling."

Punti negativi: "Flight delayed so that would not be able to make the SAS flight. Therefore had to switch flights to go to CHicago instead. But initial flight was booked under alaska--but boarding pass unable to be printed from any of the kiosks and we were told to talk to American. American didn't know anything about it. THen stood in Assistance line for 45 minutes to be told that we needed to talk to VIrgin American. They rebooked us on to American, which then promptly was also delayed for several hours, and we thereby missed our connection. Throughout the process there were no customer service representatives either in person or on the phone who were remotely helpful. Overall, worst travel experience of my life."

Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"

Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"

Punti negativi: "The SFO crew was not helpful at all. Upon check-in, the SFO to Copenhagen leg of the flight was 2.5 hours delayed. When I expressed concern to the SFO ground crew, they said "You'll be taken care of in Copenhagen" in a very dismissive manner. I noted that we would miss our connecting flight (Copenhagen to LHR) and that there wouldn't be another direct flight that day. The SFO crew member told me that I was wrong that there was another flight available (a 4:30 pm flight). I told her that that flight wasn't on the SAS website and she told me that I didn't know what I was talking about in a rude manner. When I arrived in Copenhagen, the ground crew informed me that there was not a 4:30 pm flight and there never was. To get to London, I had to be fly first to Frankfurt then to London on another airline. Overall, this delay cost me over 6 hours. Utterly unacceptable and will never fly SAS again."

Punti positivi: "Food, crew, entertainment"
Punti negativi: "We departed almost 3 hours late. No explanation given over speaker. No compensation, no apologies."

Punti positivi: "Great!"

Punti positivi: "Passenger and Hannibal and Ben, crook with cop father. Excellent movies"
Punti negativi: "Faster arrival"

Punti positivi: "A340 just had a remodel. No media boxes installed under the seats taking up foot room"

Punti positivi: "It was a pleasant flight with friendly service. Boarding was smooth and efficient."
Punti negativi: "Food choices and limited entertainment. I know that SAS need to remain competitive, but strict limits in drinks seems a bit cheap."

Punti positivi: "The seats were comfortable. Two meals offered for the 10.5 hour nontstop flight between San Francisco and Copenhagen."
Punti negativi: "A little more leg room. Ability to change seat once reservation made online. The SAS website does not show your seat relative to entire place seat availability. Would have liked 24 hour customer service by phone option. They are actually closed for phone calls at night."

Punti positivi: "Crew and comfort were both according to good standard"
Punti negativi: "Boarding was a little messy as some rows could embark from the finger Others had to go through an external stairway. Doing so at 8 in the morning with 8°C outside was not very pleasant"

Punti positivi: "paying extra for more legroom"
Punti negativi: "Everything, small seats, lack of variety for movies, poorly trained staff, lost baggage, delayed flight and missing connection. SAS has dropped in quality"

Punti positivi: "The new cabin and video monitor are nice. Crew was polite."
Punti negativi: "Food is the same as I flew last year. Taste is the same. Need some changes and variety. Movies can include more recent ones."

Punti positivi: "Bottle of water waiting at our seats was a nice touch."
Punti negativi: "Sad that only one soft drink is included although for an overnight flight it was fine."

Punti positivi: "I upgraded for reasonable $$ and it was great - will do it again! Flight was in time, easy, friendly service and good flight"

Punti positivi: "Direct flight"
Punti negativi: "Small seats"

Punti positivi: "they let us sleep, keeping the light and announcements off during most of the flight"
Punti negativi: "staff at the gate kept changing my seat without my consent. i had reserved a seat online and they ended up seating me aomewhere else."

Punti positivi: "Quick boarding , no delay"
Punti negativi: "Flight attendants were not so friendly and as entertainment the movies were outdated."

Punti positivi: "The Boarding was fast and the Entertainment ok"
Punti negativi: "Minimal Service Southwest style. Not the best international trip."

Punti positivi: "Entertainment comfy seats"
Punti negativi: "Food could be better chicken too spicy for kids"

"The airline has lost my luggage."

Punti positivi: "Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned."
Punti negativi: "A different airline"

Punti positivi: "Quick flight"
Punti negativi: "Bad delay, long security line there"

Punti positivi: "Amazing crew"
Punti negativi: "Food was ok. Seat was crowded. Everything else was excellent."

Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"

Punti positivi: "Nothing"
Punti negativi: "Flight was delayed 4 hours and when finally boarded we had to get off the plane for a crew change and wait another hour. Then we sat on the runway for 45 minutes before we took off. Worst flight of my life."

Punti positivi: "Good movie selection"
Punti negativi: "Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off."

Punti positivi: "Price"
Punti negativi: "Use jet bridge instead of bus gate"

Punti negativi: "Flight to Lisbon late. Missed connection Now have 10 hour delay"

Punti negativi: "Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time."

Punti negativi: "Too cold on plane"

Punti positivi: "Personale cordiale e disponibile."

Punti positivi: "The crew was really nice"
Punti negativi: "The food and proving more snacks and drinks"

Punti positivi: "Crew was great, the plane was barely full, so you were able to stretch out."
Punti negativi: "Food could be better."

Punti positivi: "Really great"
Punti negativi: "Need entertainment"

Punti positivi: "The crew was very friendly and helpful."
Punti negativi: "The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!"

Punti positivi: "Personnel dans l’avion très agréable"
Punti negativi: "A l’enregistrement la personne qui s’occupait de l’enregistrement des bagages était très arrogante. Elle a refusé de mettre tous mes bagages dans la soute cette demande était justifié par le fait que j’avais un bébé et une escale à Lisbonne."

Punti positivi: "Flight was on time, crew friendly on airport and flight. Plane was clean and sits were ok."
Punti negativi: "The food could have been better."

Punti positivi: "the crew did really made sure we had what we needed."
Punti negativi: "Should have made an announcement that the 3g cellular coverage was turned on. Went on in the middle of the flight and had no idea. My phone was in the overhead bin and I thought it was off. When I landed I had an outrageous fee. Should be given a choice to use it or not."

Punti negativi: "Good flight, on time. Service ok. Captain did a good job communicating. Nice touch with wine at dinner."

Punti positivi: "Entertainment was fine"
Punti negativi: "On my ticket I selected the lacto-ovo vegetarian meal and I never received it. I told the flight attendant and he said “we don’t have any more, chicken or fish”. I said “I am a vegetarian” and he gave me a tiny salad, a bread roll, and a chocolate mousse. I was very hungry as I hadn’t eaten in 9 hrs"

Punti negativi: "Checked bag fee was expensive at $120 per bag. For the two of us bags cost $240. The plane boarded late this departed and arrived late. Otherwise a very good flight. Very comfortable, all Amenities worked, the plane was clean and the staff accommodating."

Punti positivi: "Crew was helpful and professional. Airplane was comfortable and very spacious. Food was awesome."
Punti negativi: "Really need to look at a more efficient way to board the passengers. Was pretty chaotic and the gate was way too small for so many people. Feel like the passengers with carry on luggage were thrown to the wolves while those with backpacks were treated way better."

Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"

Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"

Punti positivi: "seat comfortable, crew , quietly professional"
Punti negativi: "larger leg room"

Punti positivi: "TAP airline didn’t charge me for a checked bag on my flight to Lisbon. On the way back to Rome I was met with blank faces and no options. They demanded the extra $70 for a checked bag. On my way to Rome, a group of students were yelling and crawling all over the seats and blocking the aisle. Worst"
Punti negativi: "Full airline policies up front."

Punti positivi: "TAP serves edible cheese sandwiches. First time in years I eat plane food and don’t immediately regret it."
Punti negativi: "I travel with an international carry-on designed to fit in comoartments above seats in any and all planes (Tumi alpha 2 International), and yet TAP would claim it was too large to fit and forced me to check it. My problem is not only the wait once we land, but most improtsntly that the bags are beat up in the journey. Indeed, my carry-on arrived with several scratches on the plastic edges as well as some signs of worn on the textile. Because of this carry-on baggage size restrictions, I will not fly TAP airlines again (unless I can travel with my hand purse only)."

Punti positivi: "The crew was nice."
Punti negativi: "Plane was 1hr late. The airlines is not very good at updating the time the flight will leave."

Punti negativi: "Missed, even on time at Lisbon"

Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."

Punti negativi: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"

Punti positivi: "Food and staff"

Punti negativi: "Tap changed the times on my original flight from Portugal to Rome then changed the times from my first flight from Boston to Portugal making it impossible to connect from Portugal to Rome.both flights were tap airlines. We were charged 462.00 extra to take the next flight out 3hours later. We were charged twice for the same flight from Portugal to Rome. It was not our fault that we could not connect in Portugal, every other airlines would make resonable accommodations with out any extra charge. We both feel cheated by tap airlines and it made our vacation very stressful trying to resolve the double charge. It has not been resolved as of yet and we our very disappointed on how we were treated. can’t get anything other than the blame being passed around."

Punti positivi: "Everything was great. No complaints, just an acknowledgement abt layovers and the time needed. Had an hour an a half layover but by the time you get on line to go thru customs n security again we were definitely cutting it close but that's TSA not the airline but the airline could have maybe added another maybe 20-25 mins to the layover. We felt like world travellers running for our connecting flight tho and we loved it! Lol!"
Punti negativi: "N/A"

Punti negativi: "Ground personnel one crew member in particular was unfriendly uncaring and unwilling to find a responsible resolution for the problem"

Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."

Punti positivi: "Pretty unremarkable flight in an Embraur jet. On time"
Punti negativi: "Basic food but wasn't expecting anything so it was a nice surprise"

Punti positivi: "Always the good attention."
Punti negativi: "The delay of the flight without announcing it"

Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."

Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"

Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."

Punti positivi: "There wasn't anything special to like compares to other good airlines. I would say crews attitudes and foods were alright."
Punti negativi: "Doesn't have a USB cable to charge the phone and there were no perfume or toothbrush for the long journey. Also no apple juice."

Punti positivi: "Anything I liked feels inconsequential compared to the bad."
Punti negativi: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."

Punti positivi: "Nice crew"
Punti negativi: "No VOD No food available in between meals"

Punti positivi: "The crew were kind and considerate."
Punti negativi: "This was the worst flight I've ever experienced. There was an incessant, loud high-pitched buzzing noise for the entire duration of the flight (we were seated in the very back row so it was particularly loud for us, but others further up said it was bad for them too). Also, we had straight turbulence for over two hours. I've never gotten sick on a plane before, and my husband never gets motion sickness, but we both threw up (and I think several others did, too). I don't blame the crew for any of this, as I know most, if not all, of it was out of their control. However, I would be very nervous to flight TAP again due to this experience."

Punti positivi: "On time, clean airplane, polite air crew and a sandwich and soft drink."
Punti negativi: "NA"

Punti positivi: "New plane. Seats ok"
Punti negativi: "Very long wait for boarding. Overcrowding of bus. Food insufficient and mediocre though business class"

Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"

Punti positivi: "Sicurezza volo, disponibilità assistenza."

"1st flight was late by 19 mins. Due to immigration and customs we missed by 5 mins and 2 even 2 flight was delayed my 20 mins still they did not took us. We had to Wait at airport for 4 hours. Really bad experience."

Punti negativi: "What happened to physical distancing? Flight was packed full."

Punti positivi: "Air Canada crews continue to be friendly, polite and proactive, and definitely earn their best-in-North-America ranking."
Punti negativi: "I haven't flown AC in a while, but I remember this flight having dinner service and cookies + ice cream. While the printed menus themselves have improved, I would have preferred dinner service over breakfast especially as those with connecting flights get another breakfast no matter how short."

Punti positivi: "Customer service from SFO to YVR. The BNE to YVR customer service wasn’t good when I came, particularly from the Brisbane airport staff, but going back, it was great."
Punti negativi: "Better food, otherwise good"

Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"

Punti positivi: "Very little. The staff is polite but they have no information and really are not empowered they solve any problems"
Punti negativi: "The flight was delayed over an hour taking off due to final checks and luggage. In sprite of the pilot announcing smooth sky’s we had terbulence and seatbelts on for 60% of the flight. And when we arrived the luggage of at least 15 passengers, including mine, did not arrive. After waiting 45 minutes at the carousel for the luggage and another 35 at the priority desk I was informed that the luggage was not coming on the next flight but the next day. They apparently had run out of overnight bags so I had to buy a toothbrush and a t-shirt at the airport to sleep in. Now normally I would pack a carry on with the basic essentials for such a situation but this was a direct fight with 3 follow flights to the same destination..... I have no idea who votes for Air Canada or how many votes it takes to win the awards they keep claiming but there is something wrong..."

Punti positivi: "Staff were friendly and helpful."
Punti negativi: "Movie selection was limited although I found one in the lot that I thoroughly enjoyed. As always with Air Canada, you only get the most basic snacks and everything else is extra."

Punti positivi: "great plane, friendly crew, comfortable seats"
Punti negativi: "on a long 5 hour flight I would've liked a more frequent beverage service - we had to wait til end of flight for an additonal cup of tea"

Punti negativi: "Man it was hard to get any sleep the kept selling and disturbing for almost two hours"

Punti positivi: "The crew was very friendly."
Punti negativi: "The seats were ridiculously small. It was so uncomfortable."

Punti positivi: "Flying to/from the US in a wide body is always more comfortable than a smaller plane. Air Canada buy on board, ability to purchase Business Class meals in economy (pending availability) and swayback entertainment continue to be Air Canada’s strengths."
Punti negativi: "Air Canada can speed up the boarding process by making announcements asking passengers to step out of the aisle to let people pass AND remind passengers to place one bag under the seat and one in the overhead bin like they do on US carriers. Service is always pleasant but nothing exceptional. I find FA’s on American to be friendlier."

Punti positivi: "Everything was good, fine, but nothing stands out as exceptional."
Punti negativi: "Personal space seemed a little smaller than on some other airlines."

Punti positivi: "Entertainment"
Punti negativi: "Meals & steward"

Punti negativi: "Flight was delayed and left 2 hours late."

Punti positivi: "Left 30 minutes late but made up time and arrived roughly 5 minutes off original time. Ample leg room in coach. Nobody in the seats in front. Crew pleasant. Quiet ride."
Punti negativi: "People behind coughing/sneezing all the way."

Punti negativi: "waiting so long for baggage"

Punti negativi: "That had to be the most cramped, uncomfortable airplane seat I have ever been in. And the coffee was awful."

Punti positivi: "Cordial service."
Punti negativi: "Seemed understaffed to serve customers quickly on a short flight"

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti positivi: "Fast and friendly check-in, flight was on time, service on board was good, flight was comfortable."

Punti negativi: "The flight was delayed an hour and a half."

Punti positivi: "The pilots were professional, got us there on time and did a wonderful smooth landing."
Punti negativi: "The flights attendants uniforms were wrinkled and old, tired and worn out looking, their behaviour was the same. They were pretty much tired and disinterested in their job. Time to hire new blood, get new, fresh looking uniforms, and there definitely should be a weight limit, I have seen flight attendants who have to turn sideways to get down the aisle comfortably, what on earth would they do in an emergency. Yes size does matter. Look to JAP airlines for style and dignity in the job. Having said that I love Air Canada and fly it as often as possible home."

Punti negativi: "I couldn't board the plane due to new documentation requirements for travelers transiting in Canada. I understand the rules of the internet fare (no returns, exchanges or cancellations) but the customer service was awful. They didn't offer me any other alternative but to loose full value of the ticket ($1700). Nobody (kayak, vayama, air canada or brussel airlines) gave me any kind of information about those new requirements and I ended up cancelling the whole trip as I couldn't find any other flight to get to Europe. Really upsetting...."

Punti negativi: "Everything costs extra: picking seats, pillows, blankets, no Economy Plus for Star Alliance elites, any food, etc."

Punti positivi: "The plane was spacious with comfortable seats. Entertainment selections were a highlight. I liked that they offered your buds. Not nearly as bad as United despite some customer service issues."
Punti negativi: "Our tables were dirty so we could not set our drinks and food on them. When we were boarding, one of the crew members was yelling at an older Asian lady. She was in the wrong seat but she obviously did not speak English. She was also of the age where she could have had dementia. He said that she was responsible for holding up the plane and the boarding process. On the return flight, I encountered a very rude boarding agent. Her actions warranted an apology, but I did not receive one. She just would not look at me."

Punti positivi: "Airbus 787"

Punti negativi: "I was refused boarding after being told I could fly. A horrible experience--rebooking for my wife and I cost us 1,000 dollars."

Punti negativi: "It was horrible experience going through the Vancouver custom. Some one decided to random check a brown guy traveling alone. Okay, I get it. I give them credit for profiling me. But, I was very disappointed that they only know and follow the rules in their book. Dumping the luggage and wallet on the floor and then asked me to put everything back was not gonna help you find anything. They need to be bit smart and have some people skills. I mean a car salesman is smarter than this custom officer. I walked in for random screening with great respect for those officers but walked out with zero respect and maybe worse experience of my life. If you mistreat a innocent person just have a courtesy to say sorry or give them a stuffed canadian bear. We can understand!! One last thing for custom or border officers, treat the people the way you wanted to be treated."

Punti positivi: "The crew at the airport terminal were very helpful."

Punti positivi: "The lady at the counter was very pleasant when she realized my dad had forgotten his wallet and offered him to put him on next flight if I didn't make it back in time with his wallet, I liked how she had made him feel better by showing him grace and mercy that his mistake was fixable."
Punti negativi: "At SFO it is always a mess when you take a flight because you can either be in International terminal - that would be logical, since this is a us Canada flight but at other times you need to go to the united ticket counter instead (even though I get sent between the counters often I can't remember if this is terminal 3) - The lady in line was trying to get my dad to leave this line to go to the other counter line without asking about his specific flight, it caused an argument in my travel party because they thought she was right and I insisted we stay in this line. The lady didn't even acknowledge what I was trying to say and kept telling my dad to go to the other terminal when we were at the correct one. There is nobody that can seem to tell you which terminal to go to prior to arriving at the airport so it doesn't help when someone provides misinformation at the airport while in line. Travel can already Be stressful."

Punti negativi: "The huge line up going through customs"

Punti positivi: "Direct flight"
Punti negativi: "Air Canada pricing is same as other non budget airlines like British airways, Lufthansa but service is on par with budget airlines like Ryan Air. I'm amazed how they get away with it."

Punti negativi: "Limited veg options in food for purchase. AC does not get it."

Punti positivi: "Safety belt actually fit around my waist - I am a bigger person"
Punti negativi: "I was on isle staff kept on bumping into me (not purposely) They need to take time to ensure they are not bumping clients"

Punti negativi: "Gate 91 was allocated on boarding pass. It was switched to 95 Android did not inform anyone of the 10 pax waiting at gate 91. We were informed by one of the passenger that went to figuer out how Come that only 10 pax waiting at gate 91"

Punti negativi: "The amount of hand luggage taken on board is getting totally out of hand people are boarding with two or three huge bags."

Punti positivi: "Good organized"
Punti negativi: "None"

Punti positivi: "Crew was nice though not very professional."
Punti negativi: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Pay for food- embarrassing"

Punti negativi: "Flight departing Toronto to Amsterdam was cancelled without adequate compensation. Flight was supposed to depart at 8:45. Was delayed repeatedly then cancelled at 11pm. Air canada wasn't able to get us a hotel voucher until 1:45 am and hotel check in at 2 am. Complete disruption of travel plans. Customer service at Toronto airport was terrible."

Punti positivi: "film selections are up to date with previously released films"
Punti negativi: "one of the staff attitude was demeaning unhelpful maybe just because I was asian"

Punti positivi: "Landing safely."
Punti negativi: "Air Canada agents said I could do frequent flyer miles, it turns out they won't count mine &I could have saved hours of effort & phone waiting time if they just had said that upfront. Air Canada will be about my last choice for long flights because of that."

Punti positivi: "I think a little more leg room compare to some economy flights."
Punti negativi: "I was very unhappy that I could not sit with my husband both ways when we booked the flight together. And we got middle seats which we hate and requested aisle seats. We were also initially placed extremely far away and I was able to change seats to at least being closer, but not together. There was a couple that was throwing a fit that they weren't sitting together in my husband's aisle. The water they provided came from a pitcher and not a bottle and it tasted nasty. I did ask for hot tea on one of the flights and was told they had nothing hot. My tray table was dirty. Sticky stuff on the buckle of the seatbelt. Used plastic cup by my seat when boarding."

Punti positivi: "The crew was great"
Punti negativi: "The fact that all of our baggage has managed to disappear"

Punti positivi: "The crew was fantastic, and checkin was a breeze."

Punti positivi: "Seats more comfortable than most."
Punti negativi: "Plane was pretty hot during boarding and taxiing"

Punti positivi: "Plane seats were comfortable with decent headrests and reclining. First class looked roomy, but I was in economy."
Punti negativi: "There was water/condensation dripping from the roof onto my lap while I was sleeping, and I woke up with my entire thigh drenched. I was able to move to an open seat, but the "gentleman" (coughjerkcough) next to me obviously wasn't happy about the encroachment, so he coped by elbowing me in the side throughout the entire 5-hour flight. Every movement of his was an opportunity to punch me in the arm or shoulder, and I don't even take up that much space, so he was literally reaching over into my seat to do this. And, this portion of the plane was in a cold zone. I and the other passengers were cold (I heard others complAining about it too)."

Punti negativi: "no snacks, no tea"

Punti positivi: "It was a nice flight up the coast and there were no problems"
Punti negativi: "There was nothing that I did not like about the flight."

Punti positivi: "Amazing leg room for my 6'1 partner on the regular seat."
Punti negativi: "My entertainment system was not working so I had to share my partners beside me."