Trova voli economici da Roma per la Finlandia

Punti positivi: "The crew positive attitude"
Punti negativi: "We understand the COVID-19 crisis but a drink on board other than water will not have bid cost impact on Air Canada, for instance juice or cola,... Also, access on internet on board is now payable -$25 for the flight is exaggerated, it should be free knowing the limited number of passengers on board"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "The crew was cranky at the beginning of the flight."
Punti negativi: "More space!"

Punti negativi: "Frankfurt airport is too big. Allowing only an hour for a connecting flight is not enough time. I would never do that again especially if your with a handicapped person"

Punti negativi: "I am a very experienced international traveler with approximately 25 countries visited and many of them multiple times. This flight set my new benchmark for a international coach flight. Staff were professional, friendly and accommodating. Great leg room and entertainment. Even the in flight meal and snacks were good. I was not looking forward to my domestic connection with Delta. Unfortunately, Delta met my anticipated expectation. US based carriers could learn a lot from Lufthansa."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "Priority boarding for families was easy."
Punti negativi: "The tv monitors didn’t work great. The touch screens reacted very slowly, causing a lot of annoyance. My husbands didn’t work at all."

Punti positivi: "Booked a flight to Italy in economy section and was worried that it would be a difficult and uncomfortable flight. However it exceeded my expectations and never felt that I was in the economy section. They provided excellent service and made sure you were comfortable and attended to. Would recommend"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "The food"

Punti positivi: "The crew is always pleasant and friendly. The in-flight entertainment is great and the food is good too."
Punti negativi: "The Lufthansa rep at the Rome airport did not try to accommodate me when I asked to change my flight. My daughter was flying on a later flight and in order to travel together I asked if there was any way one of us could switch. Before even looking she said NO, there is no way. I know that it can be"

Punti positivi: "Amazing crew. Took care of people in every possible way and were concerned about their comfort. The food and drinks were above and beyond. Other airline CEO’s should fly Lufthansa and find out what they need to do to impress their customers. side pockets beneath the windows are great to have."
Punti negativi: "The only thing I can say is the seating on a long flight needs a little more room. When the person in front lets their seat back it gets to be a little cramped."

Punti negativi: "My luggage did not make it"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "Flight crew was excellent. Top notch in customer service. They had a very difficult lady constantly wanting help with meals and food issues, and they were very professional and efficient."
Punti negativi: "Check in was late in Rome. Arrived at 5am for a 8:30 flight, and they would not check us in until 6 am. Don’t understand the “arrive 3 hrs prior” when this happens."

Punti positivi: "it’s wasnt a full flight, so that was nice"
Punti negativi: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "Service was great. Seats were spacious and comfortable. Smooth plane ride."

Punti positivi: "Staff were very nice. Flight arrived on time."
Punti negativi: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Punti negativi: "Voli in ritardo"

Punti positivi: "Hate today but they do it better thanUS airlines."
Punti negativi: "The lines in Frankfurt were horrible. It’s the airports fault though, not the airlines. We almost missed our connection."

Punti positivi: "Crew were excellent!!!"
Punti negativi: "Se headline"

Punti positivi: "I was on exit place so there were a lot of room space. Flight was only 1 hour."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Good service, decent food, nice entertainment options and it's nice not to feel like the airline thinks it's doing you a favor by letting you fly with them."

Punti negativi: "Boarded late, departed late, and they made my boyfriend check his standard sized carry on bag at the gate."

Punti negativi: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Leg room"
Punti negativi: "No internet"

Punti negativi: "Troppo freddo"

Punti positivi: "Very nice airline! Hundreds of movies to choose from, nice hot meals served twice on international flight with top end, complimentary alcoholic beverages. Little bassinets for babies to sleep in."
Punti negativi: "Very tight space in economy seats"

Punti positivi: "nice sevice"
Punti negativi: "I asked a bald headed steward for an additional chocolate and he said he was saving for first class. come on poor customer service"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"

Punti positivi: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Punti negativi: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."

Punti positivi: "Service was very good"

Punti positivi: "Nothing"
Punti negativi: "Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!"

Punti positivi: "Awful airline. Will never get tickets through you again."
Punti negativi: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."

Punti positivi: "thebflight wqs smooth and on time"
Punti negativi: "snack they gave something sweet at 07:00 AM"

Punti positivi: "Puntualità"

Punti positivi: "Flight time was quite good"
Punti negativi: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"

Punti positivi: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"

Punti positivi: "Amazing"
Punti negativi: "Nothing"

Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"

Punti positivi: "We could walk around as needed. No restrictions. Free wine with meals!"
Punti negativi: "Staff not friendly or offering of assistance."

Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"

Punti positivi: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Punti negativi: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"

Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."

Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."

Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"

Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."

Punti negativi: "Austrian airlines did not even notified us about cancellation."

Punti positivi: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Punti negativi: "I wish there was an option of a sandwich vice sweet or pretzels."

Punti positivi: "The boarding process was short and quick. Entertainment choices were excellent."
Punti negativi: "I was hoping for a more traditional Austrian meal but the food was just fine."

Punti negativi: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"

Punti positivi: "Luggage came extremely quickly"
Punti negativi: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."

Punti negativi: "I missed my flight because of the delay in Zurich"

Punti positivi: "Nothing!"
Punti negativi: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"

Punti positivi: "This is always a pleasant airline to travel with."
Punti negativi: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."

Punti negativi: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."

Punti positivi: "There werecseats available at gate area to wabit for plane."
Punti negativi: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."

Punti positivi: "Great service on board the plane."

Punti positivi: "The flight was short and got us there"
Punti negativi: "This was not business service. The seats were uncomfortable, virtually no leg room."

Punti positivi: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"

Punti positivi: "next leg of journey- was delayed three hours and NO one was able to reschedule flights"
Punti negativi: "That flight was delayed for three hours! Causing me not to be able to make connecting flight. No help in Vienna."

Punti positivi: "Smooth ride, good breakfast and charming flight attendant."
Punti negativi: "Nothing"

Punti positivi: "Staff was friendly, flight was on time"
Punti negativi: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"

Punti negativi: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."

Punti positivi: "Crew was great. Comfortable in terms of airline travel. Entertainment selection was spectacular given the long flights and the fact I was with three kids. Really pleased!"
Punti negativi: "Food was ok, not great."

Punti positivi: "volo cancellato dirottato con swiss via Zurigo."

Punti negativi: "arogant staff, flight canceled, great difficulties to claim my money back"

Punti negativi: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"

Punti positivi: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Punti negativi: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"

Punti negativi: "Anche oggi 20 minuti di ritardo"

Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"

Punti positivi: "The air crew service"
Punti negativi: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."

Punti positivi: "That it is over"
Punti negativi: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."

Punti negativi: "same"

Punti negativi: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."

Punti positivi: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."

Punti positivi: "kids treatment"

Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."

Punti negativi: "Food I think getting worse."

Punti negativi: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Confort and kindness"
Punti negativi: "It was too cold"

Punti negativi: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Punti positivi: "The crew."
Punti negativi: "The time between flights."

Punti positivi: "Loved the smooth ride."
Punti negativi: "Bathroom was pretty nasty"

Punti negativi: "Boarding was crazy. Could not everyone in the gate area."

Punti positivi: "Pleasant crew. Appropriate and efficiently served snack."
Punti negativi: "Boarding and disembarkation were slow."

Punti negativi: "Delay due to strike"

Punti positivi: "The crew was informative"
Punti negativi: "Inflight sandwiches"

Punti negativi: "Everything was OK"

Punti positivi: "Crew was great, very responsive and hospitable!"
Punti negativi: "more lunch choices, especially choices without dairy products."

Punti negativi: "Don’t be late"

Punti negativi: "Too hot inside the aircraft"

Punti negativi: "Troppo ritardo"

Punti positivi: "The flight crew was so friendly and the food was really good."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Crew was great and professional."
Punti negativi: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Punti positivi: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Punti positivi: "Overall KLM experience is good"
Punti negativi: "Food quality was mediocre for a business class flight."

Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Punti positivi: "Food provided, staff kind"
Punti negativi: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Punti positivi: "Crew were great, food, entertainment, seat and everything else was great as well."

Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Punti negativi: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."

Punti positivi: "Crew was in a festive mood, the meal was unexpectedly delicious"
Punti negativi: "Seats ok, but could be more comfy"

Punti positivi: "Light snack and complementary wine"

Punti positivi: "Crew was awesome"
Punti negativi: "."

Punti positivi: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Punti positivi: "Nice flight ...was comfortable travel ...good food.Thanks"
Punti negativi: "No such things"

Punti positivi: "Comfort was better than on the previous Dash-8. Food was OK."
Punti negativi: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Punti negativi: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Punti positivi: "Friendly in-flight personell"
Punti negativi: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Nice crew; clean plane; decent dinner"
Punti negativi: "No entertainment system; insufficient knee space"

Punti positivi: "Booked extra room seat which gave me good room for seating"

Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Punti positivi: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Punti negativi: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Punti positivi: "The food was excelent"
Punti negativi: "I have to pay to pay a little more confort"

Punti positivi: "My bagage broke"
Punti negativi: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Punti negativi: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Punti positivi: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Punti negativi: "old plane, tight and uncomfortable"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti negativi: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Punti positivi: "Ho chiesto di essere spostata in quanto troppo vicina ai bambini e sono stata accontentata"
Punti negativi: "7 ore di ritardo, il cibo era veramente pessimo e in atterraggio l ala destra ha avuto un preoccupante flash accompagnato da rumore strano."

"Awesome!"

"good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent"

Punti positivi: "Not a lot."
Punti negativi: "Our flight got delayed so American Airlines Auto switched us to a flight leaving a day later with a 17 hour layover. When I called to get it fixed I waited on hold for 30 minutes before I got through. Once we got on original flight they gave away seats we paid extra for and gave us no refund."

Punti positivi: "Personale gentilissimo!"

Punti negativi: "Il bagaglio è arrivato con volo successivo"

Punti negativi: "Un'ora di ritardo causa tecnica PC. Poi un bagaglio non consegnato all’arrivo a Roma. Una perdita del tempo perché dovevo aspettare che tutti i bagagli siano usciti prima di andare a compilare un modulo per il bagaglio non arrivato."

Punti positivi: "Free movies, TV shows, ok seats (but hey, it's a plane), great meals and service, and a pillow, blanket and water for each person. I really enjoyed both flights with Finnair and would gladly pick them again!"

Punti positivi: "it was just okay. nothing spectacular."
Punti negativi: "my luggage was misplaced and I didnt have it for 3 days."

Punti positivi: "We where really late and they where very helpfull."

Punti positivi: "The crew was very helpful and kind. The plane extremely comfortable"

Punti negativi: "Seats. Very uncomfortable"

Punti positivi: "We were kept informed about the delay"
Punti negativi: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Punti positivi: "Service, staff, food and beverages all excellent"
Punti negativi: "Seat was just a little hard when lying on my side"

Punti positivi: "Movie choices were good."
Punti negativi: "It was cold and very little leg room. Food was barely warm"

Punti positivi: "Typical service and level of attention you'd expect in business class. Great food and wine selection. The amenity kit has exactly what's needed and not more."
Punti negativi: "Only 1 hour of Wi-fi included - seems strange for business class."

Punti positivi: "I made it home safe."
Punti negativi: "Poor boarding, delay caused us to miss connecting flight, new flight plan did not have enough time to pass though customers, bag not delivered to final destination. In office now trying to locate."

Punti positivi: "Friendly crew, modern and clean plane."
Punti negativi: "After we landed the crew diacovet d that we had parked too far from the gate and needed to move the plane. Several passengers were anxious to deplane to connect to another flight and refused to sit down which caused further delays. The crew could have been more stern about passenger conduct as to make the process more efficient."

Punti positivi: "Crew was proffessional"
Punti negativi: "The crew did not use air freshener and some passenger smell really bad."

Punti positivi: "Nicest plane I've been on. Boeing for life."

Punti negativi: "Wasn't given vegetarian option for food and don't eat meat."

Punti positivi: "Boarding was easy"
Punti negativi: "Drinks were for an additional charge"

Punti positivi: "The option of having a direct flight between Helsinki and Miami. The plane was clean and the seats comfortable."
Punti negativi: "The flight was 1 1/2 hrs late!!!! This seems to be a regular pattern from what I understand from others who have travelled the same itinerary. Not good if this becomes your reputation. The crew was not very attentive during good service. It was more of a routine / rush job rather than making sure that everybody was served and got what they needed ( had to ask for my dinner as my row was skipped and was never offered coffee before landing). The crew seemed rather young and inexperienced. The food was below average!!!! Especially the chicken patty before landing - seriously!!!!! Why not include a little bit of Finnish / Scandinavian cuisine to emphasize the Finnair brand!!! Entertainment was also below average. There needs to be more variety - especially for the TV selection, which had only 2 options!!! No music and no games?? Also, it would be nice to have access to a flight map. Too few accessible WCs"

Punti positivi: "The good"

Punti positivi: "The crew was friendly."
Punti negativi: "The seats are cramped and the most uncomfortable I've ever sat on. An 8 hour red eye flight made it unbearable. The food is pretty terrible too. This is the last and only trip I'll be flying Finnair."

Punti positivi: "They waited with connection flight."
Punti negativi: "Looks of people waiting for us. They really hated us. Luggage made it next day. No food on board."

Punti positivi: "The cabin was very clean and the flight was smooth dispite heavy crosswinds on approach."
Punti negativi: "The boarding was awfully slow, and the flight departed nearly half an hour late. The cabin crew offered free water and coffee, once. Even then I had to ask the flight attendant, they did not ask me. No entertainment on the flight, magazines were rather pricy so I read a book and caught up with some sleep."

Punti negativi: "Food and drinks overpriced."

Punti positivi: "Liked seat size and spacing on the Airbus - better than American 777"

Punti negativi: "Touch screen TV harder to switch channels/choices. You either touch hard or harder on screen (mostly few times)."

Punti positivi: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"

Punti positivi: "The economy seating was relatively comfortable and spacious, compared to some other airlines, and we boarded and departed on time. Boarding was quick, if chaotic."
Punti negativi: "They gave us ipads to watch movies, which were old and didn't work well, but were difficult to hold if you also got a tray or a drink. They didn't give you much water and it was hard to get service. The airplane itself looked pretty old and a little run-down."

Punti positivi: "We ended up being on a BA flight which was fine. Ok service, check in from London much better than USA. In flight entertainment good."
Punti negativi: "Nonchalant crew on the way back, I asked if they had any snacks half way into the flight as I didn't eat dinner, I went to the galley and the head of customer service heard my request, looked at me and just carried on reading his paper leaving a flight attendant to offer me a small bag of pretzels , which she had to search for. Very poor"

Punti positivi: "The crew was incredibly helpful and accommodating when we discovered that I was not registered for a vegetarian meal. Bebe crew make sure that was taken care of and we're very very friendly in the process"

Punti positivi: "Good airplane, big and clean. Very punctual ."
Punti negativi: "Not food just a very small drink"

Punti positivi: "The fact that this is the only daytime flight from Boston to Europe."
Punti negativi: "Food was very ordinary, and drink choices may have been theoretically available but the crew did not offer the choices."

Punti positivi: "The crew was awesome , the food, the capt. Was the best didn't feel take off or landing overall. Except for room in coach I give it a 9 out of 10"
Punti negativi: "No room in coach"

Punti positivi: "It was not Finnair it was all British airways."

Punti positivi: "Crew was (as usual on BA flights) friendly, attentive, and personable."
Punti negativi: "Boarding was a bit chaotic. Everyone was all bunched up and you could not get through when your rows were called. Also, when they "boarded by rows" the called rows 23-50+ all at once so that people were all bunched up in the isles of the plane. It really did not help"

Punti positivi: "Crew, boarding, cleanliness of the plan, and all other aspects other than food were good/excellent."
Punti negativi: "The vegetables in the meal / salad were still frozen….inedible. In the morning in the asian vegetarian meal it was simply fruit…that was it. No protein source. I have been on many BA flights and the food has not been this poor, so not sure if the carrier who services food source has changed."

Punti positivi: "Nice flight, plane was new so that was great. I was traveling alone and got upgraded to Premium Economy. Lovely!"

Punti negativi: "Need wifi to work. Highly dissapointed that BRITISH air doesn't have this feature. Most airlines do!!"

Punti positivi: "Nice company with good personnel."
Punti negativi: "N\A"

Punti positivi: "I was not well and at the check in the lady was kind to change my seat ..."
Punti negativi: "I order a special meal ....no meal for me on the plan ."

Punti positivi: "Everything was simple, straightforward, even a bit old fashioned. The crew was friendly, and the service was quick."
Punti negativi: "No complaints!"

Punti negativi: "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."

Punti positivi: "The entertainment"
Punti negativi: "The crew was not as helpful as we hoped for. Did not help in finding a place for the luggage so, did not provide the secrurity paper to fill out. And was not necessarily friendly."

Punti negativi: "Trying to get through airport security was an unorganized clown show with them herding groups of passengers back and forth between airport terminals resulting in many people almost missing their flights because the lines just weren't moving. Once on the airplane, the international flight had TVs in the ceiling in the row playing one in-flight movie (what is this 1995?). American is such a terrible airline. The old US airways, Lufthansa, and British Airways, are way better international flights every time I've flown with them. Personal entertainment at your seat for each flight (i thought this was standard on all international flights in the past like 10 years) and more food and drinks throughout the flight."

Punti positivi: "Good American Arline's crew"
Punti negativi: "Operated by American Airlines. This was a different filght than was in our tickets because we were late for our connection flight. There were no help from Finnair to find a "replacement" flight."

Punti positivi: "Very friendly staff, smooth ride and information provided"

Punti positivi: "Flight attendants were grumpy, food was horrible (even for airplane standards), entertainment selection subpar and boarding was confusing (i.e. they was a group "b" and a group "2"- both different? ) received no nice comforts such as eye mask, etc"

Punti negativi: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."

Punti positivi: "Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus."

Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"

Punti positivi: "Nice interiors, relatively new airplanes, and very professional staff"
Punti negativi: "Limited food ans beverage selection, and alcohol is served with an additional cost"

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti positivi: "No problems. I was satisfied"

Punti positivi: "Planes are newish and comfortable. Decent amount of room in economy. Very good entertainment system with a not of great Nordic content (Swedish, Danish and Norwegian movies) Food was pretty good for an airplane. The service is excellent. I slept through the meal service, but they still made it a point to get me a meal when I woke up. Old fashioned tea and coffee service, with a steward going up and down the aisles with proper tea and coffee pots. Very professional, a high end feel to everything."

Punti positivi: "tutto"

Punti positivi: "Overall I was very pleased with your level of service and would highly recommend SAS airline for anyone traveling from New York City New Jersey area abroad ! The planes were new clean and the level of service was exceptional . I am in the Hotel hospitality industry as an executive corporate chef . I enjoyed the service of your steward wearing the chef jacket ,, very impressive."
Punti negativi: "Not much I didn’t like !"

Punti negativi: "When I booked the flight, it did not say that I was not allowed to check any bags. My wife and I had one each, and it costed us €140 total to bring the luggage. If I had known there was a slightly more expensive ticket that would have allowed us to check a luggage each, I would of course have chosen that. Very poor information provided."

Punti negativi: "I had a middle seat."

Punti negativi: "I didn't like having to buy alcohol or anything extra on an international flight."

Punti negativi: "No food or even water"

Punti positivi: "Flight left on time, plane was clean, the entertainment was good, and the food was good. The crew in this flight were polite and responsive."

Punti negativi: "Mid day flight , no food or snack , how cheep will the airlines go?"

Punti positivi: "Fair leg space, kind stewards."
Punti negativi: "It would be nice if they could offer some snacks or something to drink. Seems to be higher quality than low costs, so they could afford to offer that."

Punti positivi: "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Punti negativi: "Leg room could be more generous but then again I’m 6’3” so it is what it is."

Punti positivi: "One crew member was particularly nice and personable."
Punti negativi: "We waited an hour in the plane before take-off and after boarding, during which time the crew deliberately filled the cabin icecold air thick with the highly toxic fumes from the deicing. I got a headache from it. Throughout the process the entertainment units were disabled, when they could have helped distract passengers from this ordeal. The food was disgusting. When the Danish government has repatedly bailed out SAS, it would make a lot more sense for everyone involved to have higher quality Danish products on board for the meals, especially for such things as dairy products."

Punti positivi: "Comfortable seats in economy..... SAS did wait for us to board the plane (allowed us to make the final connection Copenhagen to DC), Thanks,,,,,"
Punti negativi: "Our bags did not make the connection. Lost a camera with vacation photos (Canon - Elph - black color with a card full of vacation photos.) Sad.... :-("

Punti positivi: "Great flight. Wonderful staff. No turbulence!"

Punti negativi: "Not enough characters to express my disappointment."

Punti positivi: "On schedule, great crew"

Punti positivi: "Flight attendants were very nice. Seemed to have a nice amount of leg room."
Punti negativi: "I didn't like that they tried to sell stuff on the plane."

Punti positivi: "Very helpful crew. Goes out of the way to be helpful certainly in the transatlantic part of the flights. Entertainment is excellent."
Punti negativi: "Food taste is terrible. They did accommodate us in getting vegetarian diet. However, online means to do this was impossible. Choices were not provided when we tried to do seat selection. In fact the web site gave wrong information that there are no meals offered even for the selection of the transatlantic flights. Toll free number calls were put on hold over an hour without success. Eventually chat worked. In the flight segment within Europe they do not even offer water for free. Charging 3 Euros for a small can of water/soda is a rip off."

Punti positivi: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Punti negativi: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."

Punti positivi: "Boarding was easy, I'm a Star Alliance Gold member so was able to get on board first. There were significant delays leaving Dulles and our connection was tight, but SAS held the flight so I give them props for that."
Punti negativi: "The crew was grumpy and unhelpful, but I can usually overlook that. What really got me was this: YOU HAVE TO PAY FOR BEER & WINE ON THIS INTERNATIONAL FLIGHT! Never in my 25 years of international travel have I seen this from a mainstream carrier. For this fact alone, I will never fly this airline again. You also have to pay to pick your seats in advance."

Punti negativi: "This flight never happened"

Punti negativi: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Punti positivi: "Boarding should be done like this on all airlines"

Punti positivi: "Friendly service, good movies. Easy flight, arrived early."
Punti negativi: "Being served two versions of a ham and cheese wrap in a row. Variety would have been nice."

Punti positivi: "The crew was friendly. There were many empty seats so I had a row to myself."
Punti negativi: "Being jolted by turbulence and turbulence while landing. Boarding in Thessaloniki was a little uncomfortable as we had to stand in a hot bus with no circulation on the tarmac while waiting for all passengers to board."

Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"

Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"

Punti positivi: "Good flight attendants and a plus for the early arrival."
Punti negativi: "The lack of lounge access at the airport in Rome (Fiumicino). Not receiving any food/snacks on a three hour flight is quite poor."

Punti negativi: "Almost absent crew And almost no service. Made flight with United and with United connection. SAS lost my connection, told ME I canceled my reservation. What a mess that was! I could also not reserve any seats online because flight was partner united flight and neither airline would allow me to choose seats."

Punti positivi: "The gate agent in Athens was helpful"
Punti negativi: "We wanted to check bags and we needed to have our docs checked before we could get a boarding pass for the last leg of the flight. No one was available around the self service kiosks and the line to drop bags or get any service didn't move for 40 minutes. We finally went to the gate. In Copenhagen we had a delay and no one would even talk to us except to say " you are booked in tourist class so I can't help You". They do an excellent job of avoiding any contact with their customers. I fly almost every week for business and have never had this bad of service."

Punti positivi: "Crew and plane good. Friendly and English was excellent."
Punti negativi: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Punti negativi: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Punti positivi: "Quick Flight"
Punti negativi: "Just a long layover, but what are you going to do"

Punti positivi: "The flight attendants were good at checking on the needs of the passengers"

Punti negativi: "I asked for a second glass of water and the flight attendant told me I had to buy a bottle. Also, the flight departed one hour late."

Punti positivi: "Introduce meals even to economy class"

Punti positivi: "Flight was short."

Punti positivi: "Passenger"
Punti negativi: "Not much talk from captain about local weather and time."

Punti positivi: "We were in coach and it was comfortable and the food was good. The crew was helpful and pleasant. Entertainment options were great."
Punti negativi: "I have never been on a trans-Atlantic flight before that did not include wine and liquor! Surprising."

Punti positivi: "There was sufficient entertainment and food"
Punti negativi: "Shamelessly disorganized at all departures, the staff was rude, very rude on land and in flight. I will not fly SAS again. I rather pay more."

Punti negativi: "The food options need improvements. The portion and items are not tasty or plentiful."

Punti positivi: "Crew was excellent"
Punti negativi: "Was put on standby because all passengers could not wait in gate area after checkin. Stood in public hallway for nearly an hour - no seating in area where told to stand."

Punti negativi: "That I didn't make it to Chicago the day I planned. My first leg had computer issues in Rome which pushed the flight back 4 hours which then made me miss my connecting flight. Had to stay a night in Copenhagen and fly out at 1540 the next day."

Punti positivi: "Efficiency, confidence, promptness"