Boarding and special attendance not managed well by ground crew. Also to late in general. After 90 Min. delayed boarding, it was found that technical repairs of the plain were needed before taxying. Immense waste of time for everybody, Ryan / Malta Air seemed to be doing it all for the first time. Not acceptable.
Punti negativi: "La temperatura. Sempre sui voli Ryanair fa freddo e le ventole automatiche ( non regolabili ) soffiano aria gelida."
Punti positivi: "Seat had very little cushion."
Punti positivi: "personale"
Punti negativi: "puntualità"
Punti negativi: "Il volo e stato un disastro io avevo tutti i documenti non mi hanno fatto partire"
Punti positivi: "Nothing. Wiorst flight ever!"
Punti negativi: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Punti positivi: "Personale cortese e gentile sedute abbastanza comode per il tragitto fatto"
Punti positivi: "atterraggio"
Punti positivi: "Nothing"
Punti negativi: "Communication, comfort, customer service, timeliness"
Punti positivi: "la precisione degli orari"
Punti negativi: "nulla"
Punti positivi: "Nice crew and helpful check in person."
Punti negativi: "We waited outside in the heat for 35 minutes. Insane! How is that a “priority” experience?! We were all drenched in sweat before take off?! Horrible!"
Punti positivi: "La amabilidad del personal. Página web fácil de usar"
Punti negativi: "Los asientos don demasiado duros. Deberían poder reclinar los espaldares. Me molesta que cobren adicional por todo. A la final el precio inicial es irreal"
Punti positivi: "Il personale era gentile e disponibile... Ho già volato più volte con questo tipo di velivolo e per poche ore di volo va bene oltre ho i miei dubbi.."
Punti positivi: "Personale molto gentile"
Punti negativi: "Confort sedute"
Punti negativi: "Dare maggiori possibilità per portare i bagagli a mano in cabina"
Punti positivi: "Tutto ok"
Punti positivi: "Personale molto disponibile,gentile."
Punti negativi: "Oltre all’ingresso priority e non priority dovrebbe esserci l’ingresso riservato alle donne incinta perché rimanere in piedi ad aspettare di salire diventa pesante."
Punti negativi: "Troppo freddo. Regolare meglio l’aria condizionata"
Punti negativi: "La compagnia fa cattiva pubblicità sul bagaglio a mano da 10kg trolley. Ti induce a pagare per portarlo sia a bordo che in stiva, pur essendo ancora in Italia gratis"
Punti positivi: "Personale gentile e profesionale, volo perfetto."
Punti negativi: "Volo cancellato per guasto all'aeromobile; sostituito l'aereo e partenza con 7 ore di ritardo. Scarsa l'assistenza della compagnia a terra."
Punti positivi: "Nulla"
Punti negativi: "Ritardo pazzesco"
Punti positivi: "La puntualità"
Punti negativi: "Volo partito in ritardo. Sedili piccoli"
Punti positivi: "Il personale di bordo era divertente"
Punti negativi: "Un po' stretto e troppo le cinture di sicurezza accese"
Punti negativi: "Hostess a dir poco maleducate. La ragazza con i capelli rossi ha persino esclamato” Vado a fa finta de lavora’” ovviamente in dialetto romano!!! Senza parole"
Punti negativi: "Staff at check-in desk were rude. My carry on luggage was taken from me and placed in the hold even though I booked my flight long before Ryanair changed their rules about charging for carry on luggage. The sticky tab that the member of staff placed on my back has left marks all over the handle."
Punti positivi: "Il volo, l’equipaggio, l’atterraggio"
Punti negativi: "Il ritardato di quattro ore del volo"
Punti positivi: "like the priority lane, so that I got onto the airplane first"
Punti negativi: "Chaotic airport Messy check in The bus was parked for almost 20 mins before heading to the plane. The flight was late for 30+mins and it was very crowded."
Punti negativi: "NIENTE OTTIMO SERVIZIO"
Punti positivi: "I like a few other people on the same flight were informed on checking in at Rome airport that we had no luggage drop. We were sure that we had paid for luggage for the return voyage. This meant that I was charged 80euros extra. Now obviously the site for booking did not. Make this clear or so many wouldn’t make the same mistake. I think the least that could have been done would be to charge 25 euros per bag. I my husband, brother and his wife will not travel Ryanair again."
Punti negativi: "Late taking off after a long wait in the coach taking us to the plane. Had to wait for an hour for baggage return."
Punti positivi: "Hubo una persona discapacitada a la se necesitaba ayuda. Y le dijeron prioridad para sentarse primero en su silla del avión. Entonces las azafatas inmediatamente dejaron pasar los pasajeros creando así un bloqueo en medio del avión que tomó mucho tiempo."
Punti negativi: "La comida estuvo bien. El servicio a la silla fue rapido.. Aunque los precios no son los mas económicos"
Punti negativi: "Portellone in fondo non si è aperto all'arrivo"
Punti positivi: "Priority boarding."
Punti negativi: "Crammed airport shuttle buses and a delayed flight home."
Punti negativi: "Ritardo di oltre 40 minuti, peccato poi che ora devi pagare per tutto come il bagaglio a mano"
Punti negativi: "Non mi è piaciuto perchè il volo era in ritardo di 1 ora è 25 minuti. Doveva partire alle 16:50 e invece siamo partiti alle 18:29"
Punti negativi: "It was Delayed with out any notice. Ryan air is shocking"
Punti negativi: "Ritardo ma ottimo grazie"
Punti positivi: "The captain (pilot) and the crew were friendly and helpful"
Punti negativi: "2 hrs 30 min delay trapped on board without air con. I was with my son (7 weeks old) and didn’t have enough space to breastfeed and fresh air to cope with the heat."
Punti positivi: "La puntualita"
Punti negativi: "Tt ok"
Punti positivi: "The crew were lovely and the Chicken tikka masala was too, it could have done with a little more chicken in it though."
Punti negativi: "The hour delay in Rome and the heavy landing in Manchester really scared the hell out of me."
Punti positivi: "It took off and landed safely."
Punti negativi: "1.5 hours late. No air conditioning Cabin crew not attentive, and had the intercom turned up, so when she spoke it was like nails scrapping down blackboard. Minimal information coming from the cockpit."
Punti negativi: "The flight was two hours delayed"
Punti negativi: "ritardo di mezz'ora all'andata e 3 ore al ritorno. mai più"
Punti negativi: "The price of my ticket had nothing low cost. It was $300 for a one way Rome - Paris. Since I never fly with Ryan air, I had no idea you had to check in online. Otherwise they charge you a 55 euro fee for a normal check in at the airport. It’s written in very small letters at the end of the confirmation email they send you. You obviously don’t see it unless you scroll down 10 times all the way to the bottom of the email. This is called a rip off. This should be mentioned all the way at the top near the confirmation number. So I had no choice but paying that fee. I’m sure I’m not the first person this happened to. These thieves must make a lot of money with this. The other bad surprise was that the arrival airport was so far from the center of the city, I paid 120 euros with Uber to get home versus 45 euros when flying into the main Paris airports. Overall, it becomes the same price than flying with Air France."
Punti positivi: "First off the reviews via Youtube and the web site were scarey but I wished for the best. I packed a small American Tourister bag 14 for my European trip starting in Rome to Paris then on to Amsterdam, as well as packed a book bag. At first I booked non priority but figured I'd add the $7.50 to be safe and be able to take both my bags, plus it got me thru the gate quicker, so I booked PRIORITY and it worked out for me. The space is kind of tight but I was able to fit comfortably in my seat and the flight was abt 2 hrs or so from Rome to Paris. I never reclined my seat because after takeoff I fell promptly asleep. I had a 6:30 am flight. The crew appeared very unbothered n blasé but there were no mishaps and they were attempting to get everyone seated as quickly as possible so we could get on to our destination on time. The landing was a bit off but nothing major just a hard drop, nothing serious. Overall not as bad as the nightmare reviews but nothing to brag about either. Well worth my $60 (American)."
Punti negativi: "N/A"
Punti positivi: "Yes on time."
Punti negativi: "Fine."
Punti negativi: "Ritardo di oltre 2 ore e conseguente perdita di importante appuntamento. Il personale fornisce indicazioni parlando cosi velocemente che si comprende quasi nulla, anche per via dei pessimi sistemi audio."
Punti positivi: "Fair service for the amount spent"
Punti negativi: "All good"