Punti positivi: "Clean cabin and good service"
Punti negativi: "Not every body is doing extra miles to make customer happy"
Punti positivi: "The crew was excellent, respectful and helpful."
Punti negativi: "Boarding by bus is poor"
Punti positivi: "Friendly staff. Both two meals were awesome."
Punti negativi: "Already done."
Punti positivi: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Punti negativi: "They are well trained crews so I have no better ideas about improvements"
Punti positivi: "Overall, the staff was amazing, so as the food and cleanliness"
Punti negativi: "The space between the seats in economic seat"
Punti positivi: "What can I Say. It's Singapore Airlines"
Punti positivi: "Flight time shorter than scheduled. Food good. Crew great."
Punti negativi: "Somewhat limited recent release movies compared to Emirates."
Punti positivi: "Crew will do anything to help"
Punti negativi: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Punti positivi: "Crew will try there best to help you in anyway"
Punti negativi: "Missed my connection so lost bags . Took 2 days for them to get to me."
Punti negativi: "Security screening very slow"
Punti positivi: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Punti negativi: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Punti positivi: "Crew was polite."
Punti negativi: "For such a long journey, the plane could have been nicer."
Punti positivi: "Overall good"
Punti negativi: "Boarding needs better management."
Punti negativi: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Punti positivi: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Punti positivi: "Hotel location is convenient, quite comfortable and clean."
Punti negativi: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Punti positivi: "Excellent crew, service and food"
Punti positivi: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Punti negativi: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Punti positivi: "all of SQ"
Punti negativi: "nothing"
Punti negativi: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Punti positivi: "Seats more comfortable than premium economy, staff more helpful!"
Punti negativi: "Food was ordinary"
Punti positivi: "Very good service."
Punti positivi: "Very attentive, great food, quality aircraft"
Punti positivi: "Everything was good"
Punti negativi: "No complaints"
Punti positivi: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Punti negativi: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Punti negativi: "I am a vegetarian and they served a chicken piece along with my main course."
Punti positivi: "I like everything about Singapore airline service."
Punti negativi: "Nil"
Punti positivi: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Punti positivi: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Punti negativi: "Nothing bad to say about this flight. Great airline."
Punti positivi: "There was nothing to complain about..a very friendly staff, departure on time !"
Punti negativi: "No newspapers and magazines on board !"
Punti negativi: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Punti positivi: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Punti positivi: "Great flight and entertainment options, friendly crew, free wine :)"
Punti positivi: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Punti negativi: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Punti positivi: "I got in some exercise during the delays and gate changes"
Punti negativi: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Punti positivi: "Nothing specific"
Punti negativi: "No real dramas"
Punti positivi: "Upgraded to biz class, which was fantastic"
Punti positivi: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Punti negativi: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Punti positivi: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Punti positivi: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Punti positivi: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Punti negativi: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Punti positivi: "Good crew, but working with some tired, old equipment."
Punti negativi: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Punti positivi: "It's good that they have vegeterian options"
Punti negativi: "Indian food was stale"
Punti positivi: "Everything"
Punti negativi: "Cabin too hot"
Punti positivi: "Extremely polite flight crew"
Punti negativi: "-The food was pretty bad -Not much leg room"
Punti positivi: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Punti positivi: "Singapore is #1 in my books. So glad I could get on their airline. The flight was super. The economy cabin was really nice and comfortable. I especially liked all the adapter plug outlets to power my equipment. I just can’t say enough good things about the cabin crew. The Stewardess were very attractive in their uniforms and make-up, not like the old maids United and American has. The cabin crew were extremely helpful and nice. The service was impeccable. The meals were actually pretty good. Course all the alcoholic drinks available was nice. A person could get wiped out pretty easy if not drink responsibly. But not a good idea to drink much cause of the aftereffects after the flight."
Punti negativi: "The headset ear plugs left a lot to be desired. I need to bring my own good set to enjoy the vast selection of music and shows available. My number 1 complaint was the outside row seat armrests would not move up. This makes getting out of the seat into the isle much more difficult than it has to be. Why does it have to be stationary?"
Punti positivi: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Punti negativi: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Service excellence as always
Punti negativi: "It would have been better if the wifi was included."
Punti negativi: "Terrible service"
Punti positivi: "Although my flight was canceled they quickly found me a flight on another airline and provided me with a hotel room for the night"
Punti positivi: "The crew did a great job."
Punti positivi: "best airline"
Punti negativi: "when its best there is no comment"
Punti negativi: "Nothing"
Punti positivi: "Perfect"
Punti positivi: "Crew was great, seating was cramped."
Punti negativi: "Seating."
Punti positivi: "Breakfast was good; the first meal was average"
Punti negativi: "Qatar airport duplicTe security check"
Punti positivi: "Everything normal as expected on an economy class nothing special."
Punti negativi: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."
Punti positivi: "The crew was very attentive and professional"
Punti negativi: "Food wasn't great"
Punti positivi: "Crew . Food . Service was great ."
Punti negativi: "Every things was good ."
Punti positivi: "Yes"
Punti negativi: "N/a"
Punti positivi: "Crew not as nice."
Punti negativi: "More hospitable crew"
Punti positivi: "Crew was very attentive especially effective helping a mother with a spoilt screaming child!"
Punti negativi: "The food was very mediocre!"
Punti positivi: "Many movies (entertainment) I got front seat with leg space (comfort)"
Punti negativi: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Punti positivi: "The layover was hell. They put me in a warehouse with wooden benches for beds. Never again"
Punti negativi: "Horrible service. The US part of the journey was fine but the rest was aweful."
Punti positivi: "Stuff is Fantastic, food is delicious, a lot of leg room, got to love Qatar Airways. No wonder they’re number one."
Punti negativi: "Nothing"
Punti negativi: "For 1.5 kilo overwait I’ve been charged $65"
Punti positivi: "Good service and smooth flight"
Punti negativi: "One hour delay and no entertainment in the airplane and small plane"
Punti positivi: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Punti negativi: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Punti negativi: "Did not make this flight."
Punti positivi: "Very nice"
Punti positivi: "business cabin nearly empty. comfortable seats"
Punti negativi: "Expensive WiFi"
Punti positivi: "had a whole row to myself and the food was very good"
Punti positivi: "The ease of connection from New York to Nagpur. It was a breeze."
Punti negativi: "My personal headphones (Beats) couldn’t be used in the headphone socket which was a bummer. Also, the only male guy in the crew was trying to solve some meal issues and was trying to tell the hostess how not to tell the passenger!! All of it could be easily conveyed discreetly but he seemed to be least bothered!"
Punti positivi: "The bag with socks and toothbrush with paste was a nice touch. The flights operated on time! The seats were fairly comfortable for coach class."
Punti positivi: "All the crew"
Punti negativi: "The airline services"
Punti positivi: "Superb service. Excellent quality of food. Flexible dining time. World’s best business class!"
Punti negativi: "More shower stalls in the business class lounge."
Punti positivi: "Crew"
Punti negativi: "Very old flight"
Punti positivi: "It was normal flight"
Punti negativi: "I have a layover for 12 hrs and Qatar Airways didn't offer me a hotel."
Punti positivi: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Punti positivi: "Fantastic. Crew was the best part! Very accommodating and nice. Looking forward to my next flight with them."
Punti positivi: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."
Punti negativi: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Punti positivi: "Superiore rispetto alle Business europee. Incredibili le operazioni di chekin: - addetti Qatar Airways raccolgono le valigie direttamente dal taxi e le portano al check-in - immigration con coda separata e nell'attesa drink e cibo - lounge fra le migliori mai viste con self service e servizio al tavolo - comodissimi gli aerei ma qui siamo nella norma - attentissimo il servizio a bordo"
Punti negativi: "Nulla di negativo da segnalare"
Punti positivi: "Service was excellent. Check in was efficient & welcoming. Staff was very friendly & helpful."
Punti positivi: "On board crew are excellent."
Punti negativi: "Ground staff requires training specifically on communication related to boarding. Travelers were confused as to what zone is boarding at a given time as there were no announcements. Pathetic boarding process."
Punti positivi: "free flowing wine and beer --- unlike previous flight on QA when the actual supervisor of the staff did not allow a proper stipend of the red wine --- also I witnessed her incivility to another passenger which was appalling -- the crew on this flight deserve to be commended"
Punti negativi: "nothing on the actual flight --- but i felt we had been promised overnight hotel stay since the layover was 8 hours and 55 minutes --- if was not granted in spited of 2 eMails and promise at the time of booking"
Punti positivi: "The flight was on time and boarding was fast"
Punti positivi: "Schermo non funzionante"
Punti negativi: "Poche informazioni sul ritardo"
Punti positivi: "Nt bad"
Punti negativi: "Attendants were skiving at the back"
Punti positivi: "Punctuality"
Punti negativi: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Punti positivi: "Tutto, aereo , personale, imbarco, intrattenimento, cibo."
Punti negativi: "Le informazioni a Doha del ritardo volo sono comparse sul tabellone a meno di mezz'ora della prevista apertura gate. Comunque nessun problema, Aereoporto confortevole e dotato di wi-fi gratis per chi vola con Qatar."
Punti positivi: "the flight was very comfortable . the movies were very good."
Punti positivi: "Servizio del personale ottimo, prezzo buono. Ottimo cibo."
Punti negativi: "Aereo datato, poco spazio tra i sedili, intrattenimento multimediale nullo e per un volo così lungo oggigiorno uno se lo aspetta, tant'è che da Doha a Krabi tutt un'altra cosa. Eppure le ore di volo sono simili."
Punti positivi: "Flight attendants are helpful from Doha to New York."
Punti negativi: "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."
Punti positivi: "Perfect landing."
Punti negativi: "My seat was too far from Toilet.."
Cibo nella norma è intrattenimento vdeo di bassa qualità
La miglior compagnia aerea
La miglior compagnia aerea Sempre una garanzia
Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."
Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."
Punti negativi: "An airline not only with the best service but the best looking flight attendants. They genuinely smile"
Punti negativi: "Had a broken seat it didn’t recline...."
Punti positivi: "The person behind me didn’t have enough space so I could recline back and get comfortable"
Punti negativi: "More spacial seats"
Punti negativi: "No entertainment but it’s probably because it was a short trip"
Punti positivi: "Crew was efficient and kept a busy flight organized."
Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."
Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"
Punti positivi: "Tutto perfetto: cordialità, cena, confort"
Punti negativi: "The seat recliners didn't work for 3 of our seats. The buttons were so hard and were not functional. 2 of the crew members were NOT welcoming while others were. Not expected from Emirates."
Punti negativi: "Istruzioni al personale di terra e della luonge"
Punti positivi: "We love this airline!"
Punti negativi: "nothing"
Punti positivi: "Everything else"
Punti negativi: "Cabin crew less approachable than usual"
Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"
Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"
Punti negativi: "seat was ok staff are very rude food was poor and cold on first flight"
Punti positivi: "The plane left on time, the ride was smooth and journey felt safe throughout its entirety. I enjoyed the flexibility of the seats; the quality of the cutlery, duvet, headphones and the matteress provided. The ICE is a brilliant entertainment system; giving an array of films to watch and games to play. The cabin crew were polite, friendly and helpful, and gave an excellent service as one would expect from travelling business."
Punti negativi: "The interior of the 777-300 was outdated, especially knowing that 777's have gone through an interior overhaul, so I was unfortunate to not be on of those refurbished planes. The food and the Virgin Mojito was not the best as I did expect it to better considering this was a business class. And the ICE tablet and its remote is not the most userfriendly nor responsive to use, as it does get a bit fiddly."
Punti positivi: "Service and food"
Punti negativi: "Boarding for business class took a long time and was very out of order"
Punti positivi: "Nothing"
Punti negativi: "No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher"
Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."
Punti positivi: "On board crew personable and trying to do a good job. No one on the ground seems to have a clue."
Punti negativi: "Boarding is shambolic - no signs, no announcements, no disciplined queuing system. Business class sears old-fashioned, not horizontal, uncomfortable. Impossible to get to first class lounge until the Emirates desk opens (we had a 5-hour wait before we could go to security as we couldn’t go through until the desk opened to take checked luggage. They appear unfamiliar with boarding passes on the phone - wanted paper ones."
Punti positivi: "Terrific food, not the same old stuff! Professional staff with a great attitude! A little extra legroom never hurts!"
Punti negativi: "Nothing."
Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"
Punti positivi: "Only the salmon meal. I had a fish meal that was so dry it was impossible to eat"
Punti negativi: "The bland food. Tell the chef to be more creative with cholestral free meals."
Punti positivi: "Entertainment Staff"
Punti negativi: "Delayed 40 min Long time for luggage"
Punti positivi: "Good food. Lots of movies"
Punti negativi: "Crying baby in business. Slow meal service. Car service driver didn't want to pick me up at my address when it was snowing."
Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"
Punti positivi: "Food ,seat,everything was just great"
Punti negativi: "personale mediocre"
Punti negativi: "scortesia e ressa all imbarco a malpensa - alcuni del personale a bordo arreggiamento poco prfessionale"
Punti positivi: "Beautiful, clean aircraft with multilingual staff-great entertainment choices"
Punti negativi: "Nothing's ng"
Punti positivi: "Wonderful service. Comfortable flight."
Punti negativi: "My TV wasn't working."
Punti positivi: "Easy, friendly and comfortable."
Punti negativi: "Last row seats so was a bit noisy. But nothing too bad."
Punti positivi: "Magnificent plane lots of space friendly crew."
Punti negativi: "The person behind me was kind of irritating"
Punti positivi: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Punti negativi: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."
Punti positivi: "Good entertainment selection. Nice quality blankets. Flight wasn't overbooked. Leg room. Complimentary wine."
Punti negativi: "We were delayed 2 hours on the runway. Temperature got hot during the night."
Punti positivi: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me - even giving up one of the crew members vegetarian meals. They even made the effort to notify the next leg of my trip (even tho that effort failed.)"
Punti negativi: "My request for vegan food was lost."
Punti negativi: "Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had."
Punti positivi: "Well trained crew, layout of aircraft and comfort, wide choice of entertainment, smoothness of ride"
Punti negativi: "boarding was rather disorganized mob scene"
Punti positivi: "ICE entertainment system was of high quality."
Punti negativi: "First, the seats were very small and uncomfortable. I had trouble sleeping, and, the seat was stuck (couldn't move back). And second, the food tasted horrendous. I have been on many flights, and this was perhaps the worst meal I've ever had. The coffee was bitter enough to make me gag (even after I added cream), and the chicken was flavorless. The boarding process was a mess. It was hectic and unorganized. The flight was delayed an hour, and the crew failed to provide an adequate rationale as to why. Speaking of the crew, they weren't helpful. At one point, I had asked to use the restroom, and I couldn't get in. Again the crew provided no rationale as to why. Then, a few HOURS later, a lady approached me and said I could go "very quickly". This was my first time flying with Emirates and I don't think I'll be flying with them again."
Punti positivi: "In flight entertainment"
Punti negativi: "It was an overnight flight but they serve dinner don't turn lights off then other passengers are shaking you awake to have you put ur seat up this was unacceptable"
Punti positivi: "Personale di bordo"
Punti negativi: "Spazio a bordo"
Punti positivi: "Excellent selection of entertainment"
Clean neat and excellent service
Punti positivi: "It’s OK"
Punti negativi: "Need improvements"
Punti positivi: "Seat was not super comfortable. Crew was excellent."
Punti negativi: "There was no online checkin or any ability to choose seats on your app."
Punti positivi: "Crew was friendly and online entertainment system had a lot to offer. Online check-in does save time, it's a shorter queue & you just have to drop off your luggage."
Punti negativi: "Eithad charges for seat selection now! Not seats with extra legroom or any other perks. But any seat in Economy if you select it 24 hours before departure, anywhere from $25 to $45. Seat selection is free if flight departure is less than 24 hours away but available seats are all random."
Punti positivi: "Plane was fine"
Punti negativi: "The bus took forever to reach the plane. Food quality was poor"
Punti negativi: "Food we got was not promised. Drinks are not served or highlighted based on requirements"
Punti positivi: "The cabin crew were excellent"
Punti negativi: "Smaller que in Abu Dhabi at security"
Punti positivi: "Crew, food and beverage"
Punti negativi: "Wifi"
Punti positivi: "Overall service"
Punti negativi: "I had to check in my cabin bag"
Punti positivi: "The flight attendants were mostly attentive to my needs not like a larger carrier. They were also very attractive . The boarding process was not all that bad and they waited for a flight that was coming in late verses just leaving the people stranded that was good as well."
Punti negativi: "I ended up with a center center seat squished in like sardines. There was little to no comfort. Next time I'll pay for a upgraded seat or just fly another airlines. I'll probably never fly this airlines economy again."
Punti positivi: "Flight attendants are nice enough."
Punti negativi: "1. On FCO-AUH route, my son’s entertainment system did not work. We informed the flight attendant and she said it has to be reset but did not come back to do something about it. 2. On AUH-MLA route, my entertainment system is so unresponsive. The touch screen does not work, so I had to use the manual controls. 3. Repetitive advertisements 4. Movies are old, not updated. 5. Food is not so satisfactory."
Punti positivi: "Nothing"
Punti negativi: "The employees in the plane and at the counter they are not helpful"
Punti positivi: "Crew was excelent ,"
Punti negativi: "While chk in , they wanted to charge me for half a kilo extra weight , very bad jester, internet charges expensive. Flight was late at departure for 35 minutes without any explanation."
Punti positivi: "The crew"
Punti positivi: "The movie selection was decent"
Punti negativi: "They failed to informed me that passangers have to report to the gate one full hour before direct flights to the US from Abu-Dhabi in order to clear US customs and border security which happens there prior to your flight (which is the only place in the world that this happens.) I arrived at the Airport 2.5 hours before my flight and reported to my gate 45 minutes before my flight and was not allowed through. They then were extremely rude to me when I was in the process of finding a new connection and made me buy a brand new ticket for the following morning as the penalties for rescheduling would cost more than buying a new ticket which was 1200 USD!! They insisted that this warning was on their web site and would have been on my ticket had I got it from their website. Since I purchased my ticket from Kayak.com, that was my own problem. They then showed me a warning label on the baggage claim slip that they gave me at check in but this was only in Arabic with NO ENGLISH translation provided. More importantly the representative who checked me in to my flight never told me about needing to be at the gate 1 hr before the flight. Throughout this whole process they were unapologetic, unsympathetic and rude. I met two other people that same day who had the same problem one of these passangers arrived at the gate 1.5 hrs before her flight and still could not get to her flight in time because of the inefficient customs and immigration process that the Emarati's have in place in an attempt to mimic our process in the US. This is a very bad policy which only Etihad does. If you fly through Dubai with Emirates they do not require this nonsense. The Etihad staff were rude, unhelpful, unapologetic and inefficient. Never fly from Abu-Dhabi to the US with Etihad. On the flight, as the plane came to a stop at the end of the runway but still needed to taxi in to the gate, people started getting up. Instead of calmly explaining to people what was going on, one of the stewardesses waved it off and said well when we start moving again or if something happened they will just DIE then! This was not the only occasion I was disgusted by the staff. I woke up on the flight and couldn't find my glasses and the response of one of the stewardesses was "can you ask someone else to help you, I am on my way to take a nap and if I stop to help you I want get my full rest." This airline is one of the worst in the world if not the worst. I will never fly with them again and I am considering sending these stories to a NEWS network to raise awareness on this issue. Their staff don't care. They seem to be overworked and burned out. They only get one day off when flying to New York and back when by law they are required two. This shows that they are abusive to their staff which then leads their staff to have have horrible customer service."
Punti positivi: "Crew was so nice"
Punti negativi: "Food is so bad"
Punti positivi: "Everything was almost perfect."
Punti negativi: "Update your movie list."
Punti positivi: "clean plane staff"
Punti negativi: "ice cold airport and flight. wore layers of cashmeres, a fur coat and hat, and blanket on my head-still froze."
Punti positivi: "Good crew, good flight time"
Punti negativi: "food choices and entertainment choices. Most of the people book return flight on the same month. If the choice are same in a long haul flight they get bored with entertainment choices."
Punti negativi: "Old plane, old movie lineup, tight seating, overcrowded"
Punti positivi: "Few good stores to shop at the airport, could have been better"
Punti negativi: "No accomodation was provided. I had over 15 hours of layover and no one had the courtesy to provide neither the airlines nor the online booking agent(site- Kayak)information on pre hotel booking. I have travelled through many other airlines who provide accomodation for long layovers without prebooking on arrival. It was a very unpleasant experience with the airlines. Upon asking at the service desk for accomodation the simply denied and informed about prebooking which I had no clue about. Thank you anyways. Hope someone else doesn’t suffer like this"
Punti positivi: "The direct flight availability and price for a short notice."
Punti positivi: "Great all round experience - good flight, nice plane, comfortable and well equiped with lovely staff."
Punti negativi: "Nothing!"
Punti positivi: "Really nice crew and helpful. Food excellent"
Punti negativi: "Older plane and a bit cramped for a longer flight"
Punti positivi: "The staff was outstanding. The plane was older and looked it."
Punti negativi: "The food was just barely edible. The choice of movies was pathetic. If it hadn't been for the staff this would have been an unacceptable experience."
Punti negativi: "Ground staff is so inefficient and checkin process at JFK and boarding at AUH is abysmal. Ground staff at JFK have no regard for time and on time departure. Seriously lacking in entertainment options inflight and food is mediocre. Etihad is seriously lagging other competitors from same region like Enirates. This would effect my choice airline for my future travels."
Punti positivi: "Gentilezza del personale"
Punti positivi: "La tappa da melbourne ad Abu Dhabi, aereo comodo Tutto in orario Lo scalo di circa 2.30 molto buono"
Punti negativi: "Il cibo non era molto buono L'aereo da Abu Dhabi era sconfortevole con i sedili molto appiccicati"
Punti positivi: "The entertainment"
Punti negativi: "Staff was rude and food was horrible"
Punti negativi: "Lost baggage at LA after deboarding no body guide from where to collect baggage where to go all mismanaged"
Punti negativi: "one and half hour late, barely made to the next flight!"
Punti positivi: "Customer service."
Punti negativi: "No complaints."
Punti positivi: "The arrival time of the flight"
Punti negativi: "Kids were crying most of the trip and the seats were so we couldnt sleep and when the food came they give you options hoping that you will choose what they got on their mind and they end up giving everyone the same type of food."
Punti negativi: "Seats in business class could definitely use an upgrade in this segment,.. not worth the business class premium vs. the longer segments"
Punti positivi: "Not much"
Punti negativi: "Crew was rude, very offstandish. We asked for vegetarian meals online. Crew acted like it was our fault for being vegetarians. My wife asked one of the stewardesses for water and she never brought. When we asked for it again she brought it and said "here" like she was bothered to have to bring water."
Punti negativi: "So tight and noise , and i think this kind of chairs not comfortable for long distances, mean while other airline's can provide me the same price maybe little bit more but comfortable and better amenities"
Punti negativi: "Entertainment didn't work on my seat at all. Crew started becomes delayed in responding to the call button and didn't offer good options as substitute."
Punti positivi: "CREW SERVICE TIMELY NATURE OF FLIGHTS"
Punti negativi: "THE LEG SPACE 1 OF THE MEALS"
Punti positivi: "The bathrooms were stinking after a couple of hours and the flush stopped working. Otherwise, good food, attentive staff"
Punti negativi: "Plane was not maintained at a comfortable temperature. It was just downright hot! But that was our experience with all our Etihad flights. Planes are not maintained at comfortable temperatures. Food was awful - boiled chicken taste While handing out sandwiches and drinks stewardess just gave my husband whatever I asked for without checking with him. Many times he was overlooked by the stewardesses on either side as he was in a middle seat. I did not see a single onboard crew crack a smile, robotic service. Not impressed with my first Etihad experience."
Punti positivi: "Nothing"
Punti negativi: "They didn't bring my baggages when I arrived to riyadh they said might be come in one day it was first time i have had this experience with the airlines"
Punti negativi: "We did not get our bags (total of 6 bags) - It was extremely difficult with an infant and a toddler to manage without clothes and meds. Staff was extremely arrogant during the flight, not helpful at all. Boarding process was a huge disaster - no planning, no zone boarding and unnesessary panic. Lastly food, worst frozen food. The portions were too small and very limited service. We won't use ETIHAD again."
Punti positivi: "Flight took off on time and arrived early. This is so important when we have connecting flights that are about one hour away from arrival time."
Punti negativi: "There was nothing not to like. Great service"
Punti positivi: "Food and entertainment are the two things I like about his airlines"
Punti negativi: "Comfort, economy class really sucks in this airline"
Punti negativi: "Pathetic airline service especially towards senior citizens.. One of the worst airline.. Poor baggage tracking system and Etihad staff lacks knowledge about their own airline.."
Punti positivi: "Food & Upkeep of aircraft"
Punti negativi: "Your association with Aer Lingus"
Punti negativi: "Stranamente ho trovato pochi film con una traccia audio in italiano. Altre compagnie (Emirates, ad esempio), pur non avendo una partnership con Alitalia, ha la traccia italiana disponibile per tutti i film che sono usciti anche in Italia"
Punti positivi: "Same as above. For vegetarians food is not as comfort as other things"
Punti positivi: "Seats were comfy, crew was helpful, in flight entertainment was very good. Overall quite good.. Would definitely fly Etihad again."
Punti negativi: "Only problem they didn't have proper veg food on the mum-abu Dhabi route. But that wasn't an issue on Abu Dhabi - NY route."