Trova offerte per voli da Aeroporto di Milano-Malpensa a Rio de Janeiro

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti negativi: "Nada, I slept through this leg and the staff let me be."

Punti positivi: "The crew was friendly and helpful."
Punti negativi: "The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable."

Punti positivi: "Great attentive crew."
Punti negativi: "Boarding has no groups, seats are small"

Punti positivi: "Delay was for 30 min"

Punti positivi: "Service was excellent"
Punti negativi: "Carry on baggage size misleading"

Punti negativi: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Punti negativi: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""

Punti positivi: "Crew as usual very kind"
Punti negativi: "They put me on stand by because flight was overbooked"

Punti positivi: "Officers in the airport are rude and offensive, racial discrimination."
Punti negativi: "Change their employees, arrogant, not professional"

Punti positivi: "Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight.."
Punti negativi: "No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!"

Punti positivi: "Everything!!"

Punti positivi: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Punti negativi: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."

Punti positivi: "The seats were good for a short flight, which this was. No complaints."

Punti positivi: "Very short flight so pretty standard."
Punti negativi: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."

Punti positivi: "Food"
Punti negativi: "Everything was great"

Punti positivi: "The crew"
Punti negativi: "Boarding by rows and not like cows all at one time"

Punti positivi: "Food was good. Crew was kind and gracious."
Punti negativi: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "Very friendly, without being intrusive. Responsive and happy."
Punti negativi: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti negativi: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."

Punti positivi: "Spacious Aircraft, nice business class, friendly crew, punctual flight"

Punti positivi: "Staff was attentive and friendly. Food was great. Easy boarding."
Punti negativi: "N/A"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "The flight was delayed from Newark to Zurich but they were able to rearrange my connecting flight before landing. The Swiss staff were very courteous and amicable. The food was also tasty."

Punti positivi: "2 seats on outside sections not 3, so you can sit together as a couple and not have a random stranger in seat 3."
Punti negativi: "Leg room is on the tighter side!"

Punti positivi: "On time and standard service."

Punti negativi: "Mackenzie Gray/ My flight was cancelled due to bad weather conditions unfortunately. I'm upset that I never received my initinerary for my substitute flight! I tried online and calling the # that was provided no results. I managed to get thru to someone and they told me they would send the info to my email but they never did."

Punti positivi: "Pleasant staff"
Punti negativi: "Large person next to me spilled over into my seat. Large people should sit with folks like themselves"

Punti negativi: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"

Punti positivi: "It was a good short flight, with good service"

Punti positivi: "Nothing"
Punti negativi: "Because there was no way for us to check in early or online and they did not send us an email directing us to do so, they put us on standby even though the flights were paid for months before. We couldn't sit together--they wouldn't even try, they let the computer do it randomly as we boarded. They put my son through ridiculous strip search security measures, and when my passport fell into to the steel bullet of a garbage can, they didn't help and my son and I figure out how to go through it to get my passport. They could not have been more unhelpful. Plus the food was terrible, and delays both in taking off and getting to the gate. I will NEVER fly Swiss Air again."

Punti positivi: "Friendly crew, clean flight"
Punti negativi: "Charged 45 SF (about $50) to check 1 bag"

Punti positivi: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."

Punti positivi: "I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!"

Punti positivi: "overall very satisfied"
Punti negativi: "no issues"

Punti negativi: "Major delay"

Punti positivi: "Services"

Punti positivi: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Punti negativi: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."

Punti positivi: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Punti negativi: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."

Punti positivi: "Crew handled it well"

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "Very comfortable seats for coach, good service."

Punti negativi: ","

Punti positivi: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."
Punti negativi: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."

"The flight yesterday on 7/14/2011 was canceled. We haven’t received any notifications of the cancellation. My elderly mom had to sit in the excruciatingly hot Domodedovo airport, without any working conditioners with the temperature inside of the airport nearing 30 C, for more than 24 hours. She was afraid to get up to go to the bathroom, because she was afraid she will loose her sit at the airport. After my mom was informed that her flight was canceled, she asked, what she supposed to do now and where she should go, where would she sleep. She was told by Lufthansa representatives that it is non of their business and she can do whatever she wants. No food vouchers, nor hotel accommodations were offered to my elderly mom. My mom had to pay extra money and get another COVID test because the one she had was expiring on 7/14/2021. Nobody even cares that she has been vaccinated here in USA and has her vaccinations voutcher with her. It is horrendous, what is happening right now!!!!!! Not only my mom became a victim of shooting at her Kingsooper’s store in USA, she couldn’t even return back home to USA in a comfortable, human way after the trip that where supposed to take my mom’s mind off of the shooting at her store. Instead it is causing now enormous anxiety and fear. I am praying that tomorrow she will return back home to USA and non of her flights will be canceled again!"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Punti negativi: "Nothing"

Punti positivi: "The crew is very nice."
Punti negativi: "Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano."

Punti negativi: "Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "The seats were comfortable, entertainment during the long flight was very good."
Punti negativi: "Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!"

Punti positivi: "Nothing"
Punti negativi: "Flights with long enough connections that you can actually get on them"

Punti positivi: "The crew was professional. The process of sharing information about gate changes was very well organized."
Punti negativi: "Seats were not comfortable. Seat pockets were torn and poorly designed. Electrical connections were not working. Choice of entertainment is limited. Food choice ran out before service came to the end of the plane."

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "Missed flights due to driver not turned up at Bellano yesterday"
Punti negativi: "We have a new flights"

Punti positivi: "Plenty of room in economy plus."
Punti negativi: "The ambient temperature was a bit too warm."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "Better selection of movies"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "Lufthansa take great care of their passengers, always"
Punti negativi: "Poor gliding in and rough landing"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "Luggage space, comfortable seat.. huge plane"

Punti negativi: "Voli in ritardo"

Punti positivi: "What more do you need?"

Punti positivi: "not much"
Punti negativi: "The worst food I have ever had the displeasure of having in my mouth. The staff kept bumping into me and therefore did not sleep at all."

Punti positivi: "Love to fly Lufthansa, I never had a bad experience with them"
Punti negativi: "Nothing"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti negativi: "Seats in front recline so that seat back is in your face."

Punti negativi: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times."

Punti negativi: "Initial flight was cancelled! New flight was delayed."

Punti positivi: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Punti negativi: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."

Punti positivi: "Service oriented; kind smiles; responsive Pilot provided a smooth and fast flight."
Punti negativi: "No complaints at all."

Punti negativi: "Special meals were wrong with two meals during the flight!"

Punti negativi: "Troppo freddo"

Punti negativi: "There really wasn’t any food on such a short flight so I’ll neither penalize or reward them on that"

Punti negativi: "Flight was late."

Punti positivi: "Food was very good"
Punti negativi: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti negativi: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well, however both were approved for the cabine. For this reason I had to buy padlocks. The problem was, that even if we were asked for favor we had to wait for baggage drop off at boarding for one hour."

Punti positivi: "Flight attendants are fluent in many languages, courteous, and helpful. Comfortable seats even in economy."
Punti negativi: "Boarding at the gate is somewhat disorganized compared to boarding in the US."

Punti positivi: "Easy. Clean. Friendly."
Punti negativi: "That we had to pay extra to reserve our seats."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Klm's consistantly high standards in everything they do."
Punti negativi: "Nothing"

Punti positivi: "Flight was on time."
Punti negativi: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Punti negativi: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Punti negativi: "Troppo ritardo"

Punti positivi: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Punti negativi: "the headrest is hard. Apart from that- all was fine"

Punti positivi: "Entertainment was amazing"
Punti negativi: "Seats a bit hard"

Punti negativi: "Boarding was very slow."

Punti negativi: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Punti positivi: "The crew are amazing! Attentive and friendly."
Punti negativi: "The seats could have been bigger."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti negativi: "We had 4 hour delay causing a stop over at 3am. So yeah"

Punti positivi: "I love the food"

Punti positivi: "Crew were great, food, entertainment, seat and everything else was great as well."

Punti negativi: "Larger meals."

Punti positivi: "On time and friendly crew"
Punti negativi: "Boarding needs improvement"

Punti negativi: "No reading light in my seat..."

Punti positivi: "Great service"

Punti positivi: "punctuality of boarding and flight time"
Punti negativi: "attitude of crew in business class: no sense of true hospitality"

Punti positivi: "Snooth and efficiënt with a KLM service"
Punti negativi: "No entertainment"

Punti positivi: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Punti negativi: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Punti positivi: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Punti negativi: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Punti negativi: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Punti negativi: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Nice crew; clean plane; decent dinner"
Punti negativi: "No entertainment system; insufficient knee space"

Punti positivi: "Food was just fine, movie selection very good"
Punti negativi: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Punti positivi: "Good Experience"
Punti negativi: "Nothing much"

Punti positivi: "Friendly staff"
Punti negativi: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Punti positivi: "The aircraft was clean"
Punti negativi: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Punti positivi: ".Very much on time with pleasant service."
Punti negativi: "Can nit find much fault fir a short run!"

Punti positivi: "The food service was good and the flight attendants were friendly."
Punti negativi: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Punti positivi: "The staff was extremely pleasant. Food was good!"
Punti negativi: "Have no complaints"

Punti negativi: "Crowded seating, wake-up for breakfast service two hours before arrival"

Punti positivi: "Comfortable seats. Warm plane with happy staff."
Punti negativi: "Maybe a second sandwich option for food, not everyone likes cheese."

Punti positivi: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Punti negativi: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Punti positivi: "The flight attendants could not do enough for you."
Punti negativi: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Punti positivi: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Punti negativi: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Punti positivi: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Punti negativi: "Not much to comment on here."

Punti positivi: "good service"

Punti negativi: "old plane, tight and uncomfortable"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Everything. Staff incredible."

Punti negativi: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Punti positivi: "I was upgraded to Buisness so, no complaints"
Punti negativi: "No Marlboro light cigarettes on the duty free shopping cart"

Punti positivi: "El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks"
Punti negativi: "At this time all worked perfect for me the way how it is."

Punti positivi: "The free middle seat because the flight was not full."
Punti negativi: "Bigger glass for wine"

Punti positivi: "Plane was fine."
Punti negativi: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."

Punti negativi: "Check-in was terrible, the agent checked our suitcase and then found out that we can't take the flight and the suitcase was gone. After waiting 3 hours at Medellin the suitcase was still not found. We left , besides we missed half of our vacation day, and after calling a lot we got the suitcase back in Guatapé. So much trouble for us because the agent was not able to do the check-in properly."

Punti negativi: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."

Punti positivi: "The pilots were polite and arrived early at destination."
Punti negativi: "Could provide a menu card, like every other airline. Instead of listing every single option to everyone on the plane. And maybe use bigger cups that hold more than 3-4 ounces?? Especially when the airport takes away peoples liquids (see below). Ridiculous. Not necessarily with flight, more with Lima airport “security” - they took away ALL bottled liquids more than 3 oz. AT THE GATE. Even bottled water purchased 20 feet from the gate. And they couldn’t explain why. Just got a bunch of shrugs. Why take sealed water purchased at their own airport away before an international 8+ hour flight???"

Punti positivi: "Efficient processes"
Punti negativi: "More diverse snacks"

Punti negativi: "The food ."

Punti positivi: "Nothing"
Punti negativi: "They force the passengers to tag our bagagge ourself and give wrong directions to do this. And they tried yo force you to pay to change sits."

Punti negativi: "They tried to charge more Money all the time. During the web check in, they give you the row where the sits are not able to decline. When you try to chance it, they pretend to charge extra fee"

Punti positivi: "Crew was great! Seat a bit tight, like all airlines In economy"

Punti negativi: "Unorganized"

Punti positivi: "Flight on time Departure & arrival"
Punti negativi: "Two seats in every set of rows"

Punti negativi: "I couldn’t fly because at check in they asked me to pay for my 2 luggages and I couldn’t afford it so they let me out of my flight and now they don’t want to return my money. Worse airline I’ve ever seen. I’ve been flying international for 20 years and never saw a flight you have to pay for Luggage"

Punti positivi: "Quick check in online"
Punti negativi: "Plane was 2 hours late taking off and we missed our connecting flight."

Punti positivi: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Punti negativi: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."

Punti positivi: "Efficiency"
Punti negativi: "Boarding"

Punti positivi: "Nothing"
Punti negativi: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"

Punti positivi: "No waiting"
Punti negativi: "Food"

Punti positivi: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Punti negativi: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"

Punti negativi: "Old aircraft Business seat narrow"

Punti positivi: "Personale bravo e servizio ottimo"

Punti positivi: "El vuelo salió a tiempo"
Punti negativi: "Me cobraron por el equipaje pese a que en la página decía que era gratis 1 maleta. Apenas Un sandwich incomible para un vuelo internacional Nos tuvieron dentro el avión 35 minutos después de aterrizar en Santiago por que el bus que lleva a la manga no llegaba. Después tardaron 1.30 hrs en poner maletas en la banda. Total 2 horas para salir del aereopuerto."

Punti positivi: "The seats are comfortable, the attention of the crew is great."
Punti negativi: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."

Punti negativi: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."

Punti positivi: "Flight on time"

Punti negativi: "My baggage was lost"

Punti negativi: "Aeronave muito velha, parecia que ia desmontar no ar."

Punti positivi: "They rebooked us out of Orange County, a different airport, without extra charge."
Punti negativi: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."

Punti positivi: "The flight was great! The attention getting the boarding pass in Chicago was wonderful! I believe that isabela was the name of the person that helped me with my bags and she was extraordinary"
Punti negativi: "When I was boarding the plain... the people in charge was very rude. I had to give them my carry on bag because there was not space and the way in which they asked for it was very unpolite."

Punti positivi: "The fact that I made it to my destination and Home safetly."
Punti negativi: "The service is terrible . They lose bags , the planes are dirty, you can still see head grease on the windows and old dried up food on the seat backs. We were delayed 40 minutes. No annoucement or notification . The staff are rude , and don’t care . Very unreliable airline - the food is disgusting."

Punti negativi: "5 hour flight and only 1 pass through with breakfast and beverages. Never saw another flight attendant pass through the cabin again. Bring your own water because you won’t get any onboard."

Punti negativi: "Plane was a Dreamliner"

Punti negativi: "Poor service. Not too friendly crew. I normally fly American but being myself Chilean, I thought I'd give Latam a chance but was disappointed. I was travelling with my daughter and 2 yr old grandaughter and felt that they didn't give us any special attention in regards to baby.I used to be a flight attendant and In my day the standards of service were SO MUCH HIGHER!! I Will not fly Latam next time."

Punti positivi: "That wine was included in the drink selections"
Punti negativi: "Didn't have an option for vegetarian dish. The outlet cord on the seat was not working."

Punti positivi: "customer service in Bogota"
Punti negativi: "needs to download the app to watch movies if you do not have a I pad or smart phone????"

Punti positivi: "I don't know that I like anything"
Punti negativi: "The food on this plane is awful. All the pork being served is simply unfair. What about serving turkey sandwiches as an alternative to red meat or pork? The children roam about freely and it's quite uncomfortable. The seats are to close for such a long flight. I really can't get the disgusting dishes out of my mind."

Punti positivi: "Good wine. Check-in was fast and easy. Entertainment was great. The plane was brand new and very clean and the tinted windows were super cool."
Punti negativi: "Sort of unorganized boarding. Needed to offer water more often for such a long flight."

Punti positivi: "The plane was new, exceptionally clean & nice. The crew were very professional & friendly. They offered my husband & I exit row seats for no additional fee after seeing how uncomfortable his 6'3" frame was in the regular seats. The snack and beverage service was above average for a 3 hour flight."
Punti negativi: "The wifi service was not the best and although the plane was new there was not much leg room at all and the seats were not the most comfortable, but for a 3 hour flight it wasn't too bad."

Punti negativi: "Abbiamo dovuto pagare una tassa di 170USD a testa non segnalataci da nessuno"

Punti positivi: "Gave good snacks"
Punti negativi: "Annnouncements weren't clear in English or Spanish only in Portuguese"

Punti positivi: "The onboard crew was great."
Punti negativi: "Computers offline in La Paz resulted in absurdly long wait to check in. In Santiago waited a ridiculous amount of time for buses to take passengers to the terminal."

Punti positivi: "Friendly staff"
Punti negativi: "Delayed disembarking"

Punti positivi: "Super comfortable seats. First time i've ever been able to sleep on airplane seats because the seats go far enough back that you don't fall over sideways when you sleep. Food was great. The service was wonderful. The airplanes are new, with new technology"

Punti positivi: "The food was really good. The service was good as well. The movie selection was very good."
Punti negativi: "Economy seats are really uncomfortable for long flights, my knees suffered."

Punti negativi: "Could not select my seat"

Punti negativi: "worst service ever"

Punti negativi: "Late flight and my suitcase still in Orlando."

Punti positivi: "Bello il servizio di entertainment direttamente sul proprio dispositivo."
Punti negativi: "Un bambino ha pianto tutto il tempo correndo per il corridoio. Troppo permissivo l'equipaggio di bordo."

Punti negativi: "Missed next flight and was not compansated!!!'"

Punti positivi: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Punti negativi: "N/A"

Punti positivi: "Nothing"
Punti negativi: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Punti positivi: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."

Punti negativi: "Flight was delayed"

Punti positivi: "Entertainment system"
Punti negativi: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."

Punti negativi: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"

Punti positivi: "I like the comfortable seats"
Punti negativi: "Service lag a little"

Punti negativi: "Tell me i would misst the next flight and that my beg will not go to the final airport."

Punti positivi: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Punti negativi: "See previous"

Punti positivi: "Great crews, excellent customer service"

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "The crew was very helpful in all respects."
Punti negativi: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."

Punti positivi: "Air. France usual"
Punti negativi: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "crew was wonderful, great food, quick boarding"
Punti negativi: "cant think of anything"

Punti negativi: "It was a great flight can’t think of anything"

Punti positivi: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."

Punti positivi: "Great seat. Comfortable. Quick boarding."
Punti negativi: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "Crew was nice, too short of a flight to figure out more"
Punti negativi: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"

Punti positivi: "It was only 2 hours"
Punti negativi: "Small plane, no movies"

Punti negativi: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"

Punti positivi: "No extra charge for simple refreshments."

Punti positivi: "Food was good, crew was very professional and courteous. Flight was smooth."
Punti negativi: "Coach was cramped and the video system didn’t work very well"

Punti positivi: "Liked the transfer"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti negativi: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."

Punti positivi: "On time."
Punti negativi: "Did not seat together passengers, although booked and checked in at the same time."

Punti negativi: "Flight was delayed by 1h30min, so we arrived very late"

Punti positivi: "Staff"
Punti negativi: "We were 2h late"

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "It was a wonderful flight and service . Hospitality and welcoming."
Punti negativi: "Nothing everything was amazing ."

Punti positivi: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Punti negativi: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Punti positivi: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Punti negativi: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

Punti negativi: "I don’t know why they keep making boarding with stairs and bus."

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti negativi: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."

Punti positivi: "The service"
Punti negativi: "Nothing"

Punti positivi: "Staff was nice"
Punti negativi: "MD planes are old and not very comfortable."

Punti positivi: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Punti negativi: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "Short, lots of leg space"

Punti positivi: "The crew was very nice and helpful."
Punti negativi: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."

Punti negativi: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"