Trova offerte per voli da Aeroporto di Milano-Malpensa a Rio de Janeiro-Santos Dumont

Punti positivi: "seat was comfortable"
Punti negativi: "On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved"

Punti positivi: "the most important thing for me is to arrive on time. Everything else is secondary.me"
Punti negativi: "music selection was not good. The crew has to try to wake you to offer you food instead of bypassing you in your eyes are shut. I never got a meal either way."

Punti negativi: "Everything!"

Punti positivi: "The flight was canceled and Latam did nothing to help get me on a new flight."
Punti negativi: "Latam has zero customer service skills I went around and around in circles trying to get a new flight."

Punti positivi: "Efficient processes"
Punti negativi: "More diverse snacks"

Punti negativi: "They always on time"

Punti negativi: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."

Punti positivi: "The food"
Punti negativi: "The spaces"

Punti negativi: "Nothing. All excelent"

Punti positivi: "Great"

Punti negativi: "Better aircraft and personnel should smile and be more friendly"

Punti positivi: "Yes"

Punti negativi: "Old aircraft Business seat narrow"

Punti positivi: "Everything was great except for the flight was delayed by over 3 hours"
Punti negativi: "No delay would have been better"

Punti positivi: "Crew was extremely unfriendly"
Punti negativi: "Better service. Train your people. Learn from azul airlines"

Punti positivi: "Personale bravo e servizio ottimo"

Punti positivi: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Punti negativi: "less ignorant/greedy management"

Punti positivi: "easy enough..."

Punti positivi: "El vuelo salió a tiempo"
Punti negativi: "Me cobraron por el equipaje pese a que en la página decía que era gratis 1 maleta. Apenas Un sandwich incomible para un vuelo internacional Nos tuvieron dentro el avión 35 minutos después de aterrizar en Santiago por que el bus que lleva a la manga no llegaba. Después tardaron 1.30 hrs en poner maletas en la banda. Total 2 horas para salir del aereopuerto."

Punti negativi: "Disaster started at noon of the day of flight. Got notification flight delayed by 2 hours. That means I miss my coonection. Options for changes meant getting to destination 24 hours a later or with extra stop. I managed to buy a much better direct flight same day from different airline. And cheaper. I was so lucky. Getting refund for this disaster itinerary. But it worked out in the end."

Punti negativi: "The airport @ Madrid Barajas"

Punti positivi: "the crew"
Punti negativi: "seats are the worst I had in 40 years of flying. Very narrow, hard and uncomfortable seats. The leg space was fine, but the seats are terrible. I flew inside Peru with Latam and they were great. I doubt I will use Latam for another international flight."

Punti positivi: "Las personas son muy amables"
Punti negativi: "Intentan cobrar el cambio de asiento en la misma fila en el web Check in y en el vuelo no dan ni un vaso de agua, y no es una low cost"

Punti negativi: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"

Punti positivi: "Need to improved"
Punti negativi: "About entrainment is was poor, food not good,attention was so so ."

Punti positivi: "The crew was super friendly, professional, and attentive. The aircraft was first rate with leg room not found on other flights, excellent selection of entertainment, and pretty food service."
Punti negativi: "Stopping in Lima"

Punti negativi: "really the complaint would be mostly about the airport than from the flight , limas airport it´s the rudest i´ve been so far , theres no happy or polite persons there except for 1 janitor and a lady in the to go station"

Punti positivi: "Gate crew was very nice and efficient"
Punti negativi: "Had to wait 3 hours inside the plane in JFK with no electricity (no AC or lights) before taking off. The crew said it was the airport employees that had caused the problem."

Punti positivi: "Lancing was excellent. Good leg room, good leather sits"
Punti negativi: "I thought service was good."

Punti positivi: "Great entertainment choices, the best airline food I've ever had, attentive service, lots of amenities, new and modern plane"

Punti positivi: "Excelente disposicion y manejo de situaciones de la tripulación. El vuelo fue excelente"
Punti negativi: "El despegue se atrasó unos 20 minutos, no funcionaba el centro de entretenimiento (que fue anunciado) y pese a que eran las 6.3 am no nos convidaton ni una galletita"

Punti positivi: "It was a new plane, the pilot waited for our bags to be put into the plane. Because we made it to the plane after they had loaded everyone. This was due to our late arrival From our Delayed connection from Washington."
Punti negativi: "At our arrival a couple had taken our seats. The flight attendant told us to get on any other seat available. We had our family (the three of us ) spread out in the plane. I had to ask another attendant to please ask for our seats back. Finally after a while we got them back but it wasn't a Pleasant experience. They didn't have enough headphones to give everyone. My son and I had to share one headphone. The food was really bad for an international flight, Not even the wine was given without paying for it"

Punti positivi: "Comfortable flight, great flight attendants, quick boarding procedure"

Punti positivi: "Good short"
Punti negativi: "Better sandwich"

Punti positivi: "-Entertainment in seat TVs was amazing. -Food was delicious -Tons of space and I was in the economy or regular seats. -Love the tinting windows! -Staff as always on LATAM in my recent experience was very good. Very cheerful and very caring and considerate. Must keep saying how good the staff was!"
Punti negativi: "Long boarding time...however I realize this was a very large and full flight."

Punti positivi: "-Timeliness"
Punti negativi: "-Crew kept trying to take my plastic cup and looked at me like I was crazy for wanting to reuse it. No concept of sustainability or waste. Very troubling. -The attendants skipped my row when handing out M&M bags. When I alerted an attendant to this, again I was looked at like I was crazy, and he said that they were not distributing chocolates. I said that everyone else around me had M&M's. He then said that they had run out, which I found difficult to believe, given that they flight was at a max 75% full."

Punti negativi: "Abbiamo dovuto pagare una tassa di 170USD a testa non segnalataci da nessuno"

Punti positivi: "They lost my luggage and I still don't have it back. Today is 30-Dec-2016. They also said they can't deliver it to me until at least tomorrow. Calling their customer service line has been generally unhelpful and they don't always give consistent information."

Punti negativi: "The flight was delayed in LAX, and consequently I missed my connection to Cuzco. My luggage was also misplaced"

Punti positivi: "The best crew and aervice I have come across in many, many year. The aircraft was really nice and conforatable too."
Punti negativi: "Everything on this flight was amazing, I dare say even perfect."

Punti positivi: "Cabin crew excellent!"
Punti negativi: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"

Punti positivi: "The food was really good. The service was good as well. The movie selection was very good."
Punti negativi: "Economy seats are really uncomfortable for long flights, my knees suffered."

Punti positivi: "The food was great and so was sercice. I had economy seats and they were comfortable and I had plenty of leg room."
Punti negativi: "Maybe more movie options but otherwise the whole flight was without fault"

Punti negativi: "Too crowded"

Punti positivi: "Overall the flight was excellent and the crew were very charismatic and always with a smile."

Punti positivi: "Bello il servizio di entertainment direttamente sul proprio dispositivo."
Punti negativi: "Un bambino ha pianto tutto il tempo correndo per il corridoio. Troppo permissivo l'equipaggio di bordo."

Punti negativi: "To short connection"

Punti negativi: "This flight was entirely unnecessary. I paid for this flight and a connector from Lima to D.C. I was in Nazca, so could have easily boarded in Lima instead, but the airline forced me to make the 14 hour trip back to Cusco instead, just so I could fly BACK to Lima on their plane, otherwise they would have cancelled my whole reservation. I will never fly with LATAM again."

Punti positivi: "I eventually was let off the plane"
Punti negativi: "No entertainment, food was saltine crackers, staff made us put down the blinds so we couldn't even look out the window. Will never fly this airline again"

Punti positivi: "More leg room"
Punti negativi: "Space"

Punti positivi: "Crew were very good."
Punti negativi: "No vegan food available."

Punti negativi: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"

Punti positivi: "Crew very professional"
Punti negativi: "Boarding was a little confusing"

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Punti negativi: "There was no entertainment and the food could be better"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti negativi: "Check in process running smoothly and better announcement of gate change"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti negativi: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."

Punti negativi: "My entertainment device did not work the entire flight."

Punti positivi: "Staff and services all very good definitely"
Punti negativi: "Everything was brilliant"

Punti positivi: "DIY snack area"
Punti negativi: "Food and seating"

Punti positivi: "The crew were polite and friendly"
Punti negativi: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Punti positivi: "The crew"
Punti negativi: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Punti positivi: "Didn’t like the sandwich offered"

Punti positivi: "The staff were very helpful and professional."
Punti negativi: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Punti positivi: "Quick and efficient not lying more to say or critique."
Punti negativi: "Coffee and a bread roll as a snack??"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti negativi: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Punti positivi: "Everything"

Punti positivi: "Great service"

Punti negativi: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Punti positivi: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Punti negativi: "Slight issue with headphone connection, was not the only passenger."

Punti positivi: ". Budget airline with no legroom or extras"
Punti negativi: "See above. Nothing specific to like."

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "The free glass of red wine when the plane finally took off."
Punti negativi: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Punti positivi: "Very good male crew member. Pilot genuinely apologetic for the delay."
Punti negativi: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Punti positivi: "Absolutely everything perfect."
Punti negativi: "Through my own fault I ordered a different seat instead of window seat. :)"

Punti positivi: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Punti negativi: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti negativi: "Couldn't make the connection....Overall....an aweful experience!"

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Standard on most parts with pleasant staff"
Punti negativi: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Punti negativi: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."

Punti negativi: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"

Punti positivi: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."

Punti negativi: "I was asked to change my seat repeatedly"

Punti negativi: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"

Punti positivi: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Punti negativi: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."

Punti positivi: "Flight was only 50% full. Room to spread out."
Punti negativi: "Leg room cramp. Flight arrived late as a result missed connection home."

Punti positivi: "Efficient on and off Staff polite and helpful"

Punti positivi: "Good"
Punti negativi: "Good"

Punti negativi: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"

Punti positivi: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Punti negativi: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."

Punti negativi: "The flight was delayed. Food is miserable."

Punti negativi: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."

Punti positivi: ":("
Punti negativi: ":("

Punti negativi: "Boarding process could’ve been organized better to make for a more efficient and speedy journey onto plane."

Punti positivi: "seat was very comfortable with good leg room. Crew was very polite"
Punti negativi: "coming thru the cabin for garbage pickup more often"

Punti positivi: "It got us to our destination."
Punti negativi: "Seats sucked. Screaming kids. Wouldn’t let us bring our carry-on for the last leg: Lisbon to Barcelona even though there was room."

Punti positivi: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Punti negativi: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"

Punti positivi: "Only the on board crew lived up to Tap's normal standard"
Punti negativi: "Boarding chaotic in Copenhagen. Food very poor this time"

Punti positivi: "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Punti negativi: "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."

Punti negativi: "Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed"

Punti positivi: "Nothing"
Punti negativi: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"

Punti positivi: "Nothing stood out. Legroom was ok."
Punti negativi: "Boarding was confusing and poorly managed."

Punti negativi: "It cold be better if there is no flight delay which put in cause all our plans!..."

Punti positivi: "everything from the boarding and check-in process to in flight comfort."

Punti positivi: "Very friendly crew, nice plane"
Punti negativi: "Very expensive extras like seats and luggage"

Punti negativi: "No complaints. Good flight. And we were surprised to get a snack pack on such a short trip."

Punti positivi: "food and price"
Punti negativi: "boarding... control the luggage size"

Punti negativi: "Gate location information delayed until last minute!"

Punti positivi: "The plane was fairly new, clean, and comfortable seats."
Punti negativi: "A better selection of the main meals in business class."

Punti positivi: "Flight was more spacious on the way back to Boston"

Punti positivi: "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Punti negativi: "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"

Punti positivi: "Very on time, smooth take off and landing and friendly staff."
Punti negativi: "Perhaps spirits offered other than just wine. And a vegetarian food option."

Punti negativi: "Timing of food"

Punti positivi: "A short but very pleasant flight and food was served, excellent in every category."
Punti negativi: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."

Punti negativi: "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."

Punti positivi: "The crew were excellent during the flight."
Punti negativi: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."

Punti positivi: "all staf in airport pleasant and quickly to across other place to connect"
Punti negativi: "a lot of people they pass by preference, and late for star Alliance"

Punti positivi: "Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained"
Punti negativi: "The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys."

Punti positivi: "Flight left approx. 20mins early, good service and efficient handling by crew."

Punti negativi: "Very hot, gross food"

Punti negativi: "poor and cheap plane"

Punti positivi: "The flight crews were polite. The short flight journey included a simple light lunch with drink."
Punti negativi: "The flight departure time was delayed for one hour."

Punti positivi: "Nothing, missed the connection"
Punti negativi: "No flight to Faro during late arrival from"

Punti positivi: "everything was fine. nothing specifically wrong or bad."
Punti negativi: "had the same food the third time this week. they could do more"

Punti negativi: "Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight."

Punti positivi: "You can charge your devices (only in one plains from London to Portugal)"
Punti negativi: "Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again"

Punti positivi: "Quick... I was happy to be out of there"

Punti positivi: "Space was actually good."
Punti negativi: "Boarding was chaos. We had a little child, but no priority for families with children. Flight was delayed over two hours, no explanation, no apologies. Boarding crew was impolite and unhelpful. Then they had to weight all carry-ons! Crazy."

Punti positivi: "Friendliness of ground and cabin crew"
Punti negativi: "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"

Punti negativi: "Slow delivery of bags in Lisbon"

Punti positivi: "Punctuality, calm flight. I have been already too generous with my ratings, above!"
Punti negativi: "To buy a ticket on their site is a mess! Never intuitive, a terrible maze! TAP´s president should be required to buy one ticket each morning... May be the site would improve. Got a ticket with seats “free of charge” on the printed e-ticket, but had to pay for them at checkin. It seems to be a scam... There would be more, but i lost my patience with TAP."

Punti negativi: "Late"

Punti positivi: "Flight was only 15 minutes late"
Punti negativi: "Food and drink (esp. non-alcoholic) is terrible. Not offering a vegetarian option - even on short haul - is ridiculous in the 21st century."

Punti negativi: "Bags didn’t arrive"

Punti positivi: "Clean"
Punti negativi: "Could have had a vegetarian option for the sandwich."

Punti positivi: "Food was abundant and pretty good. I paid $91.95 US (think it was 75 euro) for the exit row and felt this was money well spent."
Punti negativi: "They charged me $90 for my luggage. Several weeks or perhaps even months after I booked, I received an e-mail saying I had booked Super Cheap Economy or some such. It had a link to pay for 'additional services' but not luggage. At the time of booking, I checked and the price given was $35. So, I have protested the additional $55 with my CC company and will see what happens. BTW the luggage was not overweight. They turned off all the lights, including my personal reading lamp, so I could not read and had to just sit there doing nothing. That really blew big chunks. I only got two small glasses of wine."

Punti negativi: "CRew was rude. Food was poor.checked baggage fees exhorbitant"