Hotel a Rio de Janeiro

Punti positivi: Il personale era gentile e disponibile...un ragazzo ci ha aiutato molto. Il suo nome è Daniel alla reception. La posizione...sulla spiaggia e molti negozi sono intorno alla sicurezza per l'hotel è buona

Punti negativi: Il cibo a colazione è noioso dove ogni giorno con gli stessi piatti servizi e mobili alcuni di loro sono vecchia palestra è piccola e deve pagare per entrare i prezzi sono alti per la sistemazione e minibar non acqua o caffè complementari come simili 5 stelle hotel non connessione Wi-Fi gratuita tranne nella lobby... il check-out tardivo è costoso

Punti positivi: La posizione L'ospitalità del personale

Punti negativi: Rapporto qualità-prezzo è troppo alto. La palestra non è gratuita. Scarsa connessione a internet nella lobby. Nessuna connessione WiFi gratuita in tutte le camere.

Punti positivi: Great view from breakfast room / poolside. Rooftop staff nice. Good location.

Punti negativi: Front staff unhelpful on arrival - could not find reservation, and would not help by allowing us to find it online. Gave upgrade, though debatable whether the room was any better than the one booked. View not great for 'superior elite' room. Room internet not free (not as advertised). Mosquitos constant in lobby area, where you need to be for wifi. Staff generally aloof, not pleasant or welcoming. Breakfast a chaotic experience - first day better.

Punti positivi: Location.

Punti negativi: The service is really poor., the rooms extremely dated, I would not recommend to anyone and or return.

Punti positivi: Fantastic size of the rooms, great bathroom and incredible view. Swimming pool was great and the view again superb. Great access to the beach with complimentary chairs, umbrella and towels. Staff very polite and helpful. Breakfast fresh juices were delicious as we're the cakes.

Punti negativi: Breakfast hot savoury food variety was limited but ok quality. Rooms and especially bathrooms needed extra attention to clenliness

Punti positivi: Excellent location with good view

Punti negativi: The pool was very small. The breakfast not as good as good as other hotels in this price range, The reception staff were not very friendly or helpful, which is unusual in Brazil.

Punti positivi: Vista panoramica, i numerosi confort e la colazione.

Punti negativi: Nessuno.

Punti positivi: We went on the city day tour and saw the sights. However the weather was misty so we didn't really see Christ the Redeemer too clearly.

Punti negativi: Trying to cross the road from the hotel to the beach.

Punti positivi: La posizione centrale rispetto alle spiaggie più importanti

Punti positivi: da anni frequento la struttura e ho avuto sempre ottimi riscontri

Punti negativi: nulla da eccepire

Punti positivi: La vista ed il confort

Punti positivi: Great location, very clean room& pleasant and helpful staff

Punti negativi: Toilet seat was broken

Punti positivi: Very good location and good/modern facilities

Punti positivi: Other than location, nothing else.

Punti negativi: There are too many things I did not like about Rio Othon Palace. Here's just a few: 1) They cheat you by playing with words. "Guaranteed Ocean View" room will get you a room on the side of the building with a distant view of the ocean 2) Absolutely rude front-desk staff 3) Confirmed to by e-mail that they would put an extra bed in the room but refused to do so during check-in 4) "Heated Pool" is anything but heated. 5) Said they exchange Canadian dollars but refused to during check-out time. 6) Hotel is very old, falling apart, and badly in need of renovation. Overall, a 2-star hotel at a 5-star price. I will never recommend this hotel to anyone and will use every forum to warn other tourists about how they cheat you.

Punti negativi: Pretendevano il pagamento di un sovrapprezzo per l'accesso della seconda persona in camera non ostante fosse stata pagata una camera doppia. Il personale ha accampato scuse assurde e soltanto dopo avere esibito cortesia del personale di reception inesistente. Hotel assolutamente non a livello da cinque stelle.

Punti positivi: la bellezza della suite e lo stupendo panorama oceanico.Ottima prima colazione

Punti negativi:

Punti positivi: la professionalità del personale e la qualità dei servizi offerti

Punti negativi:

Punti negativi: Potevo sentire le sedie che si muovono su entrambi i lati della mia camera al mio piano, così come sopra e sotto di me a partire dalle 6.30!! il rumore non si è fermato! I telefoni nel corridoio squillavano a 7AM e potevo sentire il personale che usava i loro walkie-talkie in quel periodo. Nessun rispetto per le persone che desiderano dormire dentro!!

Punti negativi: Il servizio era terribile, non c'era la connessione wi-fi gratuita, non c'era modo di chiamare l'hotel, il personale non era interessato a risolvere i problemi

Punti positivi: The location worked well for us. We felt safe a few blocks off the main beach

Punti negativi: The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.

Punti positivi: Pulizia e la colazione ottima anche se un po ripetitiva. Posizione molto buona.

Punti negativi: Spazi comuni insufficienti. Code per il break fast, code per il check in, code per ascensori, reception non molto friendly, staff che tenta di lucrare con taxi amici.

Punti negativi: Il cibo e il servizio

Punti positivi: 10 minute walk to Leblon

Punti negativi: Rooms were dated, not worth what we paid. Spa was disgustingly dirty and service was not very good. Shuttle bus only goes every 2 or so hours and you need to book in for the return trip home (which when you're on holiday you don't really want to have to think about and plan your day around!). Cab back is around 10USD each time so it adds up when you want to go in during the day, come back and get ready and go in again in the night. Last shuttle home is at 10pm which in Brazil is much too early.

Punti positivi: la tranquillità ed i servizi

Punti positivi: Letto comodo

Punti negativi: Camere non in linea con la cifra pagata. Non mi sono sembrate camere appartenenti ad un hotel 5 stelle

Punti positivi: Nice little beach in the back of the hotel

Punti negativi: We had a cab driver over charge us and asked for help from the security in front of the hotel. We got an eye roll, much correction in language use so that by the time they heard the story the cab driver had left....and then they said wow they over charged you-you shouldn't have paid! The door actually broke to our room...the wind blew it shut hard, another room was not ready for about 10 hours for us to move into. They kept saying within the hour....It took over two hours to get a mix up in rooms straitened out when we arrived. We spent a lot of time resolving issue's, instead of relaxing and enjoying our vacation. Beds are uncomfortable too. I wouldn't recommend this hotel to anyone.

Punti positivi: Location of hotel was good, as away from Ipanema Beach and the crowds, had a small beach directly below hotel and a shuttle bus into town

Punti negativi: Hotel old 60's style hideous architecture, tiling/grouting in bathroom appalling, lack of coffee shop and attractive restaurant (apart from buffet restaurant near pool, but don't want to eat there every night) in evening, lighting in bar and hotel restaurant appalling at night - depressing. Very small pizza restaurant near pool, but always full as not nearly enough tables - very old fashioned - could renovate into lovely larger seating area as lots of room surrounding restaurant. Hotel overpriced considering all these drawbacks, staff pleasant in reception but many waiters offhand - not up to normal Sheraton high standards

Punti positivi: The beach was private, clean and beautiful...a nice break from the crowded beaches of Ipanema or Copacabana. The driver service at the hotel was our best experience with knowledgeable drivers who were courteous and friendly. The concierge service was also helpful and friendly.

Punti negativi: The hotel is terribly dated and run down. The prices are absolutely astronomical and do no warrant such mark ups. A simple buffet breakfast with very poor quality food and choices cost $26 US per person. Drinks are $9 for the traditional Caperienha where outside the hotel you pay a maximum of $5. The front desk staff at check in was overwhelmed due to the holiday season, but they were not only unfriendly, they were slow and inefficient. It took us over two hours to check in and once we finally got our rooms, they did not honor our prepaid reservation. This was eventually corrected, but the frustration was not worth it.

Punti positivi: Very good location - close to everywhere

Punti negativi: This is not truely 5 star hotel. It is poorly managed, no sence for details in hotel interier.

Punti positivi: Good location, wonderful staff

Punti negativi:

Punti positivi: Close to the city, spa was very good, staff was friendly.

Punti negativi: Renovation, at times noise and blokking a bit of the view.

Punti positivi: Si inizia dal personale fantastico e dopo non lasciano niente al caso. C'erano persino le guardie sulla spiaggia per controllare.

Punti negativi: Niente!

Punti positivi: Pulizia

Punti positivi: Servizio ottimo! Ottimo ristorante MEE! Cesar, che si occupa delle relazioni con gli ospiti, ci ha fatto sentire i benvenuti. Consiglio sicuramente questo hotel. Non vedo l'ora di alloggiare in altri Belmond in futuro.

Punti positivi: Bellissimo.

Punti negativi: C'è un bar o un ristorante nell'edificio principale.

Punti positivi: Posizione eccezionale davanti alla spiaggia. Le camere e le strutture sono eccellenti. Il personale è molto disponibile ..

Punti negativi: La zona piscina è in ombra gran parte della giornata. Tuttavia l'acqua è leggermente riscaldata. Abbiamo mangiato da Wee che è stata una delusione. Il cibo e il servizio erano semplicemente OK. Ho ordinato del Pad Thai. Sono appena tornato dalla Thailandia ed è stato un sostituto scadente.

Punti positivi: realy nice staff , thanks !

Punti negativi: the famous restaurant "cipriani" seve food warm up again !

Punti positivi: everything!

Punti positivi: Customer Service, Izabel reception Manager is very efficient and helpful.

Punti positivi: This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.

Punti positivi: Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.

Punti positivi: La cordialità, l'atmosfera e l'organizzazione.

Punti positivi: la gentilezza e disponibilità del personale

Punti positivi: Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!

Punti negativi:

Punti positivi: Suite 152 molto bella e ben attrezzata. Personale gentilissimo e preparato. Cicina e cibo con prodotti di alta qualità. Avevo prenotato una "beach view" e mi hanno fatto upgrade free a una suite pool and ocean view dietro semplice richiesta, a costo zero.Personale al front desk preparato, cordiale e professionale, con immancabile "sorriso brasiliano".

Punti positivi: Vorrei ringraziare personalmente il personale per l'aiuto che ci ha dato. Dalla sicurezza alla reception. Isabel sul davanti mi ha fatto sentire a mio agio ed è stata molto disponibile per tutto il mio soggiorno. Grazie AGIAN

Punti positivi: Molto pulito, tranquillo e silenzioso. Molto moderno! Personale eccellente. Peccato che sia così lontano da tutto.

Punti negativi: Era troppo lontano da tutto, come le spiagge, i negozi principali, le attrazioni turistiche. Per raggiungere i principali viali per lo shopping e i ristoranti è necessario un servizio di trasporto pubblico o un servizio di trasporto pubblico.

Punti positivi: Servizio e personale eccellente

Punti negativi: Tutto era fantastico - nessuna lamentela

Punti positivi: Posizione Excelente, colazione molto buona

Punti negativi: La camera era piccola

Punti positivi: Ottima piscina..... buona colazione

Punti negativi: Alcune camere con vista sull'oceano

Punti positivi: Location , Staff, great breakfast, Very accommodating and honest staff. Roof top observation for the new year fire works display

Punti negativi: Room was located between elevator and utility room, so we heard noise at night. Note this was a room we paid 600.00$ a night for.

Punti positivi: Location is great. Reception Staff and Doorman helped us a lot on any problem. Service is also very good in comparion with the other hotels around the area.

Punti negativi: Communication is a big problem. All the staff should speak english. Rooms need renovation.

Punti positivi: Free Internet connection - excellent breakfast buffet - staff very helpful and kind.

Punti negativi: Maintenance overdue - (i.e. sink tap loosely mounted, windows poorly closing, elevetor not funtioning) - Noise in the room from traffic in the street and poor isolation of the windows

Punti positivi: Restaurant food was very good and well priced. Wireless internet was good.

Punti negativi: I would like more comfortable and updated facilities in room

Punti positivi: Hotel is close to the beach. It was built very luxury, but time started taking its own.

Punti positivi: Situated in a nice, safe area on Copacaban Beach close to Ipanema, this is a good quality hotel

Punti positivi: La cortesia della staff, una splendida vista sull'oceano dalla camera, buoni servizi al bar della terrazza, al ristorante e alla reception.

Punti positivi: Excellent breakfast, good location, comfortable.

Punti negativi:

Punti positivi: Scarcly furnished room, really not a 4 star hotel, more like a European 2-3 star. Scummy carpet in the hallways and breakfast room, tile floors, bathroom OK, and very loud room due to the fact that the windows are old single pane facing forward to the Copacabana side. Nice view though ;)

Punti negativi: see above

Punti positivi: The location right next to the beach is perfect, and the view from the top terrace bar at the 16th floor is absoluty amazing

Punti negativi: When I checked in, they tried to charged a higher amount then the rate I got at booking.com. I was there with a friend, and they gave me some crap about the reservation only was for one person, although it was for two people. After showing them the receipt where it said clearly that it was booked for two people, I got the right price.

Punti positivi: The staff were very accomodating.

Punti negativi: I thought the room furnishings and bed were not up to standards that I expected.

Punti positivi: Personale molto cordiale, ottima posizione, ottimo buffet, prezzo ragionevole.

Punti negativi: Struttura un po' vecchia

Punti positivi: Cortesia e drofessionaltà del ersonale. Ottima posizione e ottimo rapporto qualità prezo. Consigliabile

Punti positivi: Ottima colazione a buffet, check-in molto presto dopo un lungo volo. Il personale è cordiale e in una posizione sicura.

Punti positivi: La colazione, il personale e la zona piscina

Punti negativi: Nessun wifi gratuito

Punti positivi: Ottima posizione, proprio di fronte alla spiaggia.

Punti negativi: Le camere, anche se molto pulito erano molto piccole. Il personale, erano tutti estremamente premurosi. Ci hanno permesso di effettuare il check-out ritardato (alle 16:00) gratuitamente.

Punti positivi: In my travels with family and friends in Brazil, this hotel was by far the cleanest with the best facilities and views of the ocean. The staff were very friendly and helpful and the breakfasts were excellent. The location was perfect for sightseeing and walking and the hotel catered well for the children in our group.

Punti positivi: Hotel location, right on the beach, and exactly in between different areas such as Leblon, ipanema or Santa Teresa, Centro etc...Makes it very convenient to go anywhere in about 15-30 mn taxi ride for about 15-20 R$ Nice modern room with good bed Small bathroom but good shower

Punti negativi: Restaurant:- breakfast buffet is good; however at dinner we were served micowaved food and service was extremely slow.

Punti positivi: I found the hotel in general good.The reception staff excellent.

Punti negativi: The porters very unhelpful. On arrival we battled with our bags to get them up the stairs of the hotel.Only once inside was there any effort to assist us.The staff at breakfast seemed to be there under duress. Most unhelpful.

Punti positivi: Location was great and hotel is not too large and impersonal and is modern light and airy - good plumbing.

Punti positivi: very convenient, very helpful staff, especially at the front desk

Punti positivi: All the staff are incredibly friendly and helpful, and really try to make your stay as enjoyable as possible. The food is good, and the location is excellent. The rooms are spotless and very comfortable. Many thanks to the staff we dealt with: Aldo, Dark and Debora - they really made a difference to the enjoyment of our holiday.

Punti negativi:

Punti positivi: albergo nuovo, buona colazione e posizione ottima per visitare la citta´. Letto molto comodo e doccia enorme

Punti negativi: camera piccola e vista, almeno nella nostra camera, sul cortile interno di alcuni palazzi

Punti positivi: Staff professionale, ottima colazione, ottima posizione, struttura nuova, pulizia della camera.

Punti positivi: Very good location on Copacabana> Friendly personnel and comfortable rooms, all very new. Copious breakfast. Very nice view from topterrace

Punti negativi: The posted prices of the hotel are high, and no discount the days we were there but this was partly due to a topweek (InternationalConference). Try to choose discountperiods or dates. The pool is very small but everything very clean.

Punti positivi: It was in a very good location with a great view,also it was new and very clean!

Punti negativi: The reseption charge me 30 Reals extra for phon calls and things from mini bar that i dont use at all,but the most important was that they inform me 2 days before my arrive there that they dont accept my credit card(i did my reservation 1 month before).....unbelievable

Punti positivi: Avevo prenotato una camera standard e mi e' stato fatto un upgrade ad una con vista mare

Punti negativi: Ho fatto la doccia la mattina e non c'era acqua calda

Punti positivi: La colazione, le brioches salate e la frutta buonissima E...un po' tutto

Punti positivi: Ubicacion excelente, cerca de playas muy lindas sin alejarse más de 8 km aunque tomar en cuenta que no es un hotel para ir a la ciudad de Rio que está a 40 km y con mucha complicación de tránsito.

Punti negativi: La piscina muy chica cuando el hotel tiene muchos clientes. La presión del agua en el lavatorio es muy mala.

Punti positivi: the location

Punti negativi: i didn't like that, the hotel stuff didn't speak English, so we couldn't understand each other.

Punti positivi: The hotel is very close to airport and metro station, very close to downtown.

Punti positivi: Its downtown location: good for for business meetings within the downtown area in Rio de Janeiro. Although its facilities are not appropriate for business meetings .

Punti negativi: Lack of free internet access in the rooms.

Punti positivi: The only positive thing of this hotel is the location

Punti negativi: I didn't like the room, it is really bad. THey didn't even make the room...there isn't internet connection in the rooms (I was willing to pay for that service), the bathroom is awful. I never will come back to this hotel!!!!

Punti positivi: The only good thing about this hotel is location.

Punti positivi: The hotel is very budget. very basic. very much in need of maintenance. Breakfast - best to get in early while it is still fresh.

Punti negativi:

Punti positivi:

Punti negativi: No safety box in room. Safety boxes in reception open only in office hours and very small box ( not suitable for laptop. Area at night time is not good, so you need to take and get by taxi if you want to move in city at night after 22 hours. Air conditioning unit very old and noise. All equipmenet in hotel very old, like 40 years old. The price is too high for this hotel standard quality

Punti negativi: via avevo gia scritto un mail dettagliata nella quale vi dicevo che e' un avergogna che questo hotel risukti un tre stelle e sia segnalato da voi...sono arrivato alle 22 di sera per uscire alle 5 di mattina....oltre a trovarmi un 10% in piu che non era specificato nelle vs informazioni,non lo volevano nemmeno fatturare,oltretutto mi sono trovato addebitato l'importo gia il 28 dicembre 4 gg prima del mio arrivo...e la camera????ma che mazzette hanno preso per dare a questo hotel la qualifica no di 3 stelle...ma di hotel!??ho dovuto dormire vestito per quanto schifo e lercio era la camera con lenzuola sporche,lerce e coperte idem!!ho dormito vestito...per non parlare del bagno al mio arrivo in un altro hotel mi sono disinfettatoo!!!220 real.v

Punti positivi: Helpful and friendly staff.Breakfast was good

Punti negativi:

Punti positivi: niente... quello che hanno offerto era tropo poco per essere considerato un albergo 3 stelle!!!!

Punti negativi: pavimenti, mobili e struttura in generale sporchi e precari!!! ascensori ineficienti... personale non simpatico! bagni sporchi, puzzolenti e senza finestra!!! in 5 giorni non hanno caricatto neanche una volta il frigor!!! non rifacevano il letto ma lasciavano il lenzuolo e gli asciuga mani piegati... le lezuola erano scarse e piccole... ambiente umido e con odore di muffa... ecc ecc ecc

Punti positivi: Nothing

Punti negativi: Everything, the service was bad and so was the hotel. They would not turn on the lights for our (or any) floor, it will only turn on through sensors. We booked our Carnival tickets via the hotel, they told us that they can get them. We paid, on the day of the show they have no clue where it was. Turns out that they never got it. We had to scout for the tickets ourselves.

Punti positivi: Good location for Sambadrom

Punti negativi: WiFi access,foreign language knowledges.

Punti positivi: convenient location for work

Punti negativi: very expensive, the food was not great

Punti positivi: Nice roof top area with swimming pool. Very nice view of the beach both from room and roof top. Quit atmosphere, well equipped and comfortable room.

Punti negativi: Television is oldfashioned CRT, channels are distorted and many of them not visible etc. Internet connection is not complimentary, but costs 50 BRL per day! Despite the price of internet, wireless internet coverage did not include my room. Wired internet did not work in my room after first connection. A really bad experience was that room cleaning stole 100 BRL from my bag on my first day... I should have used the safe, but did not expect such thing to happen at an expensive hotel. Altoghether, this hotel could do better in providing good service without ripping their customers off.

Punti positivi: Safe beaches and area for walking, rooftop pool with incredible view, bathroom

Punti positivi: Well situated on Barra beach,

Punti negativi: Not at all a 5 star hotel in European norms Mainly for congress therefore always crowded . We have been robed in our room and the overall cleanness is under average

Punti positivi: all'atto del check-in mi e' stato fatto un upgrade per la camera deluxe con vista mare.

Punti negativi: vasca idromassaggio in camera non funzionante.

Punti positivi: Servizio in camera 24 ore su 24 Colazione gratuita Dall'altra parte della strada rispetto la spiaggia Servizio auto con prezzo fisso Personale della reception Posizione tranquilla Nessun costo per cambio valuta

Punti negativi: La piscina era più piccola del previsto Il collegamento a internet wi-fi era imprevedibile a volte Qualcuno del personale di pulizia ha usato il mio bagno e ha dimenticato di scaricare

Punti positivi: Good location - a small hotel compared with others in Rio.

Punti negativi: Very strict on departure times, unless you are willing to pay a supplement.

Punti positivi: arrivati in hotel prima dell'orario del check in ci hanno splendidamente accolto con un inatteso e molto apprezzato upgrade. Una suite con vista strepitosa.

Punti positivi: Just a breakfast was good. Many different fruit

Punti negativi: Hotel really poor. Rooms unbealivble small, like a toilet. Very noisy

Punti positivi: The manager was helpful, fair and considerate.

Punti negativi: The hotel and your website did not advise me in advance of a policy against having guests in the room.

Punti positivi: Bed was comfortable, breakfast was pretty comprehensive. Nothing else worthy of comment.

Punti negativi: Hotel is clean and I suppose nice, but for the price paid, it is considered overated and a rip off. Rooms are wood everywhere and coulurs used are a sad blend of same shades. so it feels like your sleeping in a wooden box, Bathroom was small and also no bathrobes incuded, which for a superior double is not the same as other copacabana hotels. Ok for one night passing through, but definetely not a family or long stay venue, Roof top bar is also bad as well. Worth a miss this one unless your stuck which I was.

Punti negativi: i was robed on the beach at the hotel while sitting in a hotel chair

Punti positivi: La qualità del servizio, e la riservatezza del personale. La vicinanza con la spiaggia e i servizi offerti in essa

Punti positivi: the safety and well management of the reception

Punti negativi: the way waiters asks you when in ur way to breakfast about ur room number??

Punti positivi: la splendida vista della spiaggia dalla camera deluxe

Punti negativi: l'arredamento della camera e' vecchiotto, meriterebbe aggiornamento

Punti positivi: The room and the view over copacobana beach was amazing. Staff were very friendly and helpful

Punti negativi:

Punti positivi: I enjoyed my stay very much and found that everything was comparable to what you would expect from an International Hotel

Punti negativi: I only stayed for one night so there was no time for likes or dislikes. However I must say that the Breakfast was excellent.

Punti positivi: Very nice staff

Punti negativi: