Hotel a Dubai

Punti positivi: Location is wonderful facilities great There are mostly all great expect staff communication they need more improvement. Probably they have heavy stresses from management? But I couldn’t feel such a good service.

Punti negativi: We always give very positive reviews as our expectations the overall experience boooo We specially requested and booked twin bed anniversary stay. High floor They give us KING SIZE bed and LOW FLOOR 5th floor From Arrival experience to all over experiences was disappointed. Staff have no communication skills Management should care of these . 1,Value of money 2,Always Focus on guest 3,Eye contact 4,geuene smile

Punti positivi: All was excellent

Punti negativi: Staying longer

Punti positivi: Large rooms with a great view of the Dubai skyline. Unlike some of the other hotels, Raffles includes Wi-Fi in your room rate which I think is the right way to go as most people have internet access at work and home. The staff were very friendly and helpful. It is connected to a large mall and so you have easy access to all the stores and restaurants in it. The metro station is a short walking distance from the hotel. It is definitely a hotel I would come back to and recommend to my friends.

Punti positivi: I travel a lot and get to see many hotels, at this hotel they have thought about everything. Perfect place, very nice rooms, service impecable, love to come back!!!! Bravo!!!

Punti negativi: Being about 10 away from the city, location is Ok

Punti positivi: very bad experience. nightmare . ruined my calibration and my weekend.

Punti negativi: the worst hotel I have ever been to. I booked to calibrate my anniversary and my wife's birthday. We agreed that I shall check in and after one hour I leave the room to prepare a little arrangement for the occasion and they confirmed that to me. I left the room and returned after mid night and they didn’t do anything in the room and all their promises were not met or delivered. Big disappointment for me and defiantly my wife was very disappointed from me ..

Punti positivi: The clean of room , friendly and high professionalism stuff , foods , prices , room sizes.

Punti negativi: Nothing!

Punti positivi: Mi è piaciuto molto i benefici con accesso gratuito al Parco Acquatico Wild Wadi e Zero Gravity beach club.

Punti positivi: Ci siamo trovati davvero bene, servizio eccellente

Punti positivi: Il personale era eccellente è la chiave per esperienze alberghiere eccezionali. Bellezza e la qualità delle strutture, ci hanno molto colpito. Sono stato al gioco, l'ospitalità e l'intrattenimento business per 31 anni, e questo è di gran lunga la mia migliore esperienza.

Punti negativi: Nessun problema.

Punti positivi: Il bullivard e tutto

Punti positivi: My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay.

Punti negativi: As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.

Punti positivi: The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets.

Punti negativi: The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.

Punti positivi: Uno dei migliori hotel in Dubai. Il personale è ciò che rende il soggiorno favoloso.

Punti negativi: Soggiorno non è stato abbastanza a lungo.

Punti positivi: Camera grande e molto pulita. Ottima colazione

Punti negativi: Niente

Punti positivi: Un hotel di lusso moderno

Punti negativi: Niente

Punti positivi: La spiaggia e la colazione meravigliosa.

Punti negativi: Bancone per check-in e check-out non era abbastanza grande ed era lento.

Punti positivi: Dear Gentle, Hotel.com This is our second letter to you Please find below three confirmations for the same reservation which we received and the reservation number of hotel.com and the confirmation from the hotel is attached. 1) The first confirmation from Kayak 2) The second confirmation from Hotel.com 3) The third confirmation from the hotel in Dubai - United Arab Emirates --- confirmed to us in written that the reservation is available. Hope to receive from you soon. ------------- To : Hotel.Com To : KAYAK Expedia URGENT -- URGENT -- URGENT DEAR GENTLE, We done the below reservation throw your site - One bedroom ocean suite - in Jumeirah Mina A Salam – Madinat Jumeirah - Dubai – United Arab Emirates check in 26th Oct. 2017 - check out 28th Oct. 2017 - and you deducted the full amount $4388.9 from our credit card - and we received a confirmation from Jumeirah Mina A Salam – Madinat Jumeirah – Dubai for our reservation under the reference number 68947233 and we spoke to the hotel and they confirmed to us by phone that the reservation is available and confirmed. The reservation under the name of our group of companies chairman - Mr. Mahmoud M Al-Toukhi. Unfortunately today when they reached the hotel they found no reservation in Jumeirah Mina A Salam – Madinat Jumeirah without any reason – and they took the guests to another hotel without any apologizing or anything in written for changing the hotel. The guests available in Dubai to attend a marriage party in Jumeirah Mina A Salam – Madinat Jumeirah and would like to stay in the same hotel and for that we done the reservation and paid a big amount for one room $4389.9 and changing the hotel is not acceptable by any way for us, but now we are using the new room because we have no other choice. And the hotel not the same and the location. Now, we are putting the matter under your hand in order to return all the amount to our credit card account because we not found what you deducted the amount for. We are waiting to hear from you as soon as possible otherwise we will arise a claim and announce in the media about this problem and explain what happened with us.

Punti negativi: I WOULD LIKE TO MAKE A CLAIM AND REFUND MY MONEY BECAUSE WE NOT FOUND THE ROOM AND OUR RESERVATION ALREADY SOLD TO SOMEONE ELSE.

Punti positivi: It was very relaxing and the staff tried hard to make us comfortable

Punti negativi: There were bulldozers working under our bedroom window plus the access to a private lounge and breakfast mentioned in our booking was not supplied.

Punti negativi: Ferst they give me vere bad room . I did'nt except to check in . and they didnt chang it until next day

Punti positivi: Bed was very comfortable////

Punti negativi: Staff n service at the beach restaraunt...

Punti positivi: Everything

Punti positivi: The hotel is very nice, the service was great and the food is excellent.We had a very relaxing time at the hotel.they have lots of restaurants and bars.Great hotel I would go back.

Punti positivi: Ho apprezzato molto lo stile arabo della struttura comprese le camere e il servizio attento a coccolare il cliente. Molto bella la spiaggia e suggestivo il trasporto su barca all'interno della struttura. Da sottolineare la presenza del souk con negozi e ristoranti.

Punti positivi: semplicemente fantastico

Punti negativi: nessuno il caldo torrido ad agosto, ma non è colpa dell'albergo.

Punti negativi: vostra tariffa + 20 %tax che dovrebbero essere messe in chiaro prima

Punti positivi: The rooms have excellent views, are well-furnished, clean and very comfortable. The staff are helpful and pleasant

Punti negativi: The restaurants are very expensive, especially for breakfast, as this was not included in our rate

Punti positivi: every thing was very nice

Punti negativi: no

Punti positivi: the resort experience

Punti negativi: the glass in our food!!! Staff didnt know certain restaurants were closed.

Punti positivi: the services and the place

Punti negativi:

Punti positivi: Parco dell'acqua era uno dei migliori, batte tutti gli Stati Uniti. Parchi Acquatici combinato .Il mio figlio di 6 anni è piaciuto tutto. L'acquario è come e galleria d'arte con pesce come sfondo.

Punti negativi: I ristoranti sono costosi a meno che non vogliate pagare $30 per un hamburger.

Punti positivi: The water park was fun, the rapids allowed transportation for the park. The beds were comfy, the staff was very friendly and accommodating. The shower was awesome.

Punti negativi: The quality of food for in room dining was disappointing and not what we would expect for such a luxe resort. The spaghetti sauce was not “homemade” and too salty. The pancakes were not “homemade” and more manufactured. The eggs were instant scramblers and not fresh. We had better food at the IHOP.

Punti positivi: If you want to have good time stay in any other hotel and go to have fun with your kids in the park only but don't you ever stay in the hotel if you order room service you will never get it, if a miracle happen and you get the room service it will be old and cold

Punti negativi: The worst service you can even get in your life. So far from 5 starts. The lost my bagels when I checked in for a whole night instate of having good time with my kids I ended up looking for my bages for the whole night

Punti positivi: VIP treatment from arriving at Dubai airport to being ushered into a luxury car, to receiving our room. On arrival at the Atlantis at around 1000 our bags were taken care of and we were shown to breakfast and checked in simultaneously. Our room was ready about an hour later which was perfect. The Terrace Club Suites and Imperial Club were impeccable although the imperial club does get busy during happy hour. Aquaventure Water Park was brilliant with enough things to do with small children, however the 1.2m ride height is a bit over the top especially if you have small children who love fast rides. Bread Street Kitchen was absolutely fantastic, as was the all inclusive brunch. Seafire Steak house served one of the best steaks I have had and again nothing was too much trouble.

Punti negativi: That we didn’t stay longer.

Punti positivi: Staff was helpful

Punti negativi: Everything was good

Punti positivi: Very nice hotel with all facilities and luxury staying

Punti negativi: Il materasso letto e lenzuola potrebbe essere migliore.

Punti positivi: I club e shisha erano fantastici. Il cibo era delizioso. Se il vostro Marriott Rewards membro del club era incredibile.

Punti negativi: Se non avete Marriott Rewards la connessione wi-fi è costoso. Se si, è gratis!

Punti positivi: Camera

Punti negativi: Niente

Punti positivi: The facility and staff were wonderful. The view from the top floors wonderful. Great location, Everyone really enjoyed the stay.

Punti negativi: Construction on roads leading to hotel can be tricky to navigate which should be temporary. Otherwise Great hotel. Great experience.

Punti positivi: international food

Punti negativi: vaily parking

Punti positivi: Excelent facilities / Wide variety of breakfast / strategic location / Wifi available for free / friendly staff

Punti negativi: Busy hotel but well handled. Sometimes it takes about 10 to 15 to get your car infront of lobby.

Punti positivi: The location is excellent. The Pool bar staff is outstanding. Request a room on a high floor and glance out at the ever changing scenery if Dubai!

Punti negativi: When I needec something, despite the size of the hotel, everything was handle right away. The hotel is a destination alone, great pool, fitness center and excellent bars and eateries. I highly recommend this hotel for business and pleasure. Thank you Nikhil, part of the Front Desk staff, you ate truly amazing!

Punti positivi: V comfortable and well appointed room

Punti negativi: Conveyorbelt ish experience in and out

Punti positivi: Staff was very accommodating to request. The hotel had a delicious breakfast buffet every morning. Central location with complimentary shuttle service every 30 minutes to the Dubai Mall.

Punti positivi: I enjoyed the views and meeting the staff

Punti negativi: Velocity Sports Bar poorly designed and managed. Waiter gave me old menus with written notes/scribbles on it. Prime 68 a poor bargain; food only slightly above avg and I was seated away from the view. Why go there for an inside seat? Valet parking a completely under-managed - poor construction of on/off ramp to hotel. Waited 15 minutes for car to brought out. Breakfast Bar not large enough to accommodate full-hotel; off-ramped to Kitchen 6 where the food and service were below average. Bad scrambled eggs, baked beans, and latte'. Just awful.

Punti positivi: I liked the cleanliness of the hotel and how friendly the staff was. Also, 37th floor buffet was a great deal. Hope they don't change it down the road. Definitely a 5 stars Horel.

Punti negativi: The card system. My friends stayed in a different floor and someone always had to come and get me or I had to go get them. Elevators take sometime but nothing major.

Punti positivi: Design, quality, cleanliness, choice of high quality & gourmet restaurant, amazing staff and top service

Punti negativi: - No free wifi - Lack of quality featherless pillows

Punti positivi: Hotel perfetto per esplorare Dubai o semplicemente rilassarsi in piscina. Lo consiglio a tutti!

Punti negativi: Ho richiesto all'addetto alla reception di effettuare il check-out tardi e a lui mi ha dato solo 30 minuti in più!!!! Per nulla utie!!!!

Punti positivi: Customer service is very good. Travelled during Ramadan so lots of attractions were not busy but also meant some eatery stores were not open at the Dubai Resort Park. Getting around using the free shuttle bus into main Dubai area was convenient but a first come first serve basis. Spent extra paying for taxis were prices were reasonable. Pools onsite were perfect for all ages. Beach was OK a step up to a Mediterranean beach but not Paradise.

Punti negativi: Onsite eateries could be bigger but the Main Manava had the range of foods for most pallets but children may struggle with options as they are Limited. Could do with a phonebook in the rooms of certain amenities but calling reception was easy to be redirected.

Punti positivi: The ambiance was nice and the setting was very elegant. The location was also great.

Punti negativi: There was construction going on next to our room. They were apologetic and gave us free breakfast.

Punti positivi: Staff was super, location was excellent and above all the pool and privet beach made our stay extrem

Punti negativi: The only thing is the spa was over priced

Punti positivi: Staff was courteous, room was clean and modern, in-room dining was great, the check-in and check-out process and easy and speedy.

Punti negativi: Nothing

Punti positivi: Large resort with multiple pools & activities (also private beach). Staff was very attentive.

Punti negativi: Felt rushed during check out process.