Hotel a Fira

Punti positivi: Hard to beat for the price point. The staff was extremely helpful and pleasant. Highlights: 1) The staff: Never saw anyone at the hotel who WASN'T smiling. They went above and beyond to provide relevant and useful advice, arrange any excursions, and improve the stay. 2) The facilities: The common areas were beautiful, the room was spacious and comfortable. 3) The convenient location: The hotel is located across from a couple shops (including a grocery store) and just down the street from the nightlife and tourist attractions- without being so close that you have to hear the bass of the clubs all night (unless you are into that!)

Punti negativi: Santorini is renowned for its panoramic views of the beach- this location does not provide that. Also, the rooms are not sound proof so if you are a light sleeper it could be an issue.

Punti positivi: The service provided by the reception staff was extremely helpful from booking restaurants to arranging rental vehicles and everything in between.

Punti negativi: The breakfast although it looks impressive is quite poor in quality

Punti positivi: The hotel was in a convenient location. We splurged for one night and we had no regrets. We were greeted by friendly staff who went above and beyond to ensure a warm and comfortable stay at the hotel. The breakfast was delicious, complimentary drink, tea and a private balcony made our wedding anniversary special. The staff at reception offered us a complimentary taxi back to the airport to avoid us the trouble of dragging our suitcases on cobbled streets. Request a higher room with a private balcony if you are spending the $$

Punti positivi: Beautiful historic hotel. Our room was comfortable, and we had our own balcony where we could eat breakfast while admiring the beautiful vista. The staff was friendly and welcoming. We were greeted with rosewater cool towels, as well as a refreshing drink. Complimentary hors d'oeuvres and a lovely bottle of wine were offered to us to enjoy at our convenience. The dinner we had there was excellent, everything was made in house, fresh, and incorporating local ingredients, and in my opinion comparable to any other 5 star restaurant. Location is great too, just a quick 5 minute walk to city center.

Punti positivi: The location and views over the caldera and waterways were excellent. The staff were friendly and helpful. The breakfasts were freshly prepared and delicious. It was at the edge of town, so was very quiet, yet within easy walking distance of restaurants and shops.

Punti negativi: The swimming pool was tiny and by the side of the bar. There was no space for relaxing or sunbathing next to the pool, so it was really unusable. There was a one-person jacuzzi, next to tables and chairs, which made the place cluttered. The rooms varied, so that some superior rooms had a shared balcony and stand-up half shower (shower head at waist height) and others had private balcony with full bathroom. If a private balcony is important, then guests would need to stipulate this in advance. The dinner menu was expensive e.g. up to 30 euros for a main course. There were many feral cats around, which were fed by the hotel. There were cats and cat smells in the balcony and breakfast area, which we found unpleasant and unhygienic.

Punti positivi: The staff was amazing and made our stay very nice. We were upgraded upon arrival for no additional cost. The views were breath taking from the balcony of our room. Breakfast and dinner were absolutely delicious. We liked that our room was like an apartment and not an actual hotel room. The staff made our stay perfect!!

Punti negativi: The bed was very hard (I am used to pillow top mattress) and the shower was a very small bathtub with a shower head that you had to hold to take a shower. The lighting could have been better inside the bathroom and throughout the room. These were minor concerns as overall I still give this hotel an A+ because of the service and location.

Punti positivi: The suit that we stayed in is gorgeous with best view in Santorini. The hotel in autentic with an outstanding romantic atmosphere. The service was superb and the staff was very friendly . The location is perfect.

Punti positivi: The manager and staff were so accommodating and helpful in their efforts to make our all too short stay memorable. From meeting our ferry to the fresh orange juice on arrival and the dinner on our balcony, no detail was left unturned. The views from the hotel are incredible as is the beauty of the hotel itself. We were treated with such grace and consideration, it was difficult to leave this beautiful place.

Punti positivi: Management and his staff made you feel like you were family and could not do enough to make your stay perfect.

Punti negativi: the beds were hard

Punti positivi: The location and view outside of the hotel was excellent. The staff was wonderful and accommodating. The breakfast was delicious.

Punti negativi: For a 5 star hotel, we found the linens/towels to be sub par, the bathroom was not in particularly good condition (the sink did not drain), and there was no hot water. While there is a small pool available, what you do not realize is that it is in the lobby area/dining room with no lounge chairs available, making it awkward if not impossible to utilize.

Punti positivi: Very nice hotel and very helpful personnel. Feels like familydriven and very caring about guests.

Punti negativi: The price, but seems to be for all hotels in Santorini

Punti positivi: The staff was very accomodating. The hotel manager went out of his way to make sure we had a pleasant stay. The staff was friendly and courteous. The food was outstanding! I would recommend having dinner at the hotel before eating anywhere else.

Punti negativi:

Punti positivi: Wonderful view,staff very nice and helpfull, good food,close to city center but away from crowds,a few steps up and down to the hotel but your are in Santorini, staff will help you with baggage.

Punti negativi:

Punti positivi: I stayed in Levantes. It is a two bedroom suite with a balcony and very convinient for three people and the room has a wonderfull view to the sea and volcano

Punti negativi: No