Hotel a Manila

Punti positivi: Le persone che ci lavorano sono molto intelligenti e gentili. Ho apprezzato molto la posizione...

Punti negativi: Era tutto buono

Punti positivi: Aveva un aspetto classico e il personale era disponibile. Lo consiglio vivamente a chi desidera un soggiorno rilassante.

Punti positivi: La colazione a buffet era fresca e offriva molte opzioni.

Punti positivi: Servizio incredibile e grandi camere lussuosamente arredate. Ottima posizione.

Punti positivi: 1. Posizionato nella frenetica Makati 2. Hall grande 3. La colazione a buffet è di prim'ordine 4. Servizio attento e cordiale

Punti negativi: 1. La camera era vecchia, piccola e non super confortevole 2. Il Wi-fi era debole in camera 3. Il servizio in camera, i ristoranti e il servizio lavanderia erano costosi

Punti positivi: Il personale ti chiama per nome e dare molto attenzione personale. L'Hotel è bellissimo e ben posizionato.

Punti positivi: Meraviglioso hotel di lusso classico, ma con un livello superiore nella professionalità e calore del personale. Bello! Altamente raccomandato--

Punti positivi: Lobby, orchestra e personale.

Punti positivi: Exceptional service, beautiful decor, great facilities, excellent and delicious food options.

Punti positivi: luxurious and grand

Punti negativi: pool looks ordinary, my daughter was not excited to swim in it.

Punti positivi: nice hotel, nice room, nice view,

Punti negativi: service need to more quick, and some times find staff short or bit slow to perform when need something urgent

Punti positivi: Always easy to stay here, and with a "grand" feel about it. Suits a bit of romanticism and nostalgia. Well appointed with large rooms and simply excellent staff. Food is great, and gym is one of the best equipped I have seen for a while

Punti negativi: Without a doubt. Despite its position in the market. It is starting to look like it needs a refurb. It cannot compete in some areas with its contemporary competitors located in Bonafacio Global City. But its charm kinda makes up for it.

Punti positivi: Ambience is great. Better in comparison with other 5 or 6 star hotels in the area.

Punti negativi: Iron and ironing board

Punti positivi: Super clean facilities and staff were very accommodating

Punti positivi: La hall dell’hotel gia’ ti introduce in un ambiente elegante e raffinato. Ogni ristorante e’ unico e speciale. Il cibo ottimo. La camera bella e il letto molto comodo.

Punti positivi: l'orchestra che suonava durante la cena ha reso il tutto indimenticabile. Lo staff della reception, gentilissimi e ci hanno anche accompagnato nelle stanze al momento del check-in. La sala lobby maestosa è spettacolare e presenta un'alta presenza di sicurezza. la palestra era munita di tutti gli attrezzi possibili con asciugamani e bottigliette d'acqua a disposizione in ogni attrezzo. un'ottima colazione.

Punti negativi: Era tutto molto bello, unica pecca di quest'hotel è stato l'arredamento un po di vecchio stile, avrei preferito qualcosa di piu moderno per un'hotel cosi maestoso. Altro problema è stata la mancata disponibilità di prolungare il pernottamento di un altro giorno, pur avendo avvisato il giorno prima di un'eventuale estensione. quindi siamo stati costretti a cercare un altro albergo all'ultimo minuto.

Punti positivi: Staff is generally very friendly and helpfull, the hotel has an historical feeling like it should but the old days do not come back unfortunately

Punti negativi: Lag if authenticity and alot of construction all over the place Pool, Room floors, food quality was average to poor for that caliber of Hotel and need to be improved, it was not the Peninsula service you get in Bangkok or other properties

Punti positivi: Very accomodating

Punti negativi: Breakfast just okay

Punti positivi: Convenient and the staff were all accommodating.

Punti negativi: There is no bidet!!!! The hot tub water was rusty. The hot shower did not work properly. The toilet was clogged 3x. The nespresso machine is not working properly. We did expect these nuances in a 5star hotel.

Punti positivi: Location

Punti negativi: The room we stayed in is outdated and needs to be renovated.

Punti negativi: Ha lavorato notti. Servizio richiesto alla fine delle pulizie. Primi due giorni non hanno show up

Punti positivi: Clean, accessible in shopping and restaurants. Excellent service.

Punti negativi: N/a

Punti positivi: Ascott BGC is truly the best place to stay when you are in Manila ! The staff and management are excellent and they all made us feel so welcome ! We were upgraded to 3 bedroom which is a lovely & welcome surprise! Thank you for making our holiday in Manila so pleaseant, relaxing and memorable. We will definitely come back and will only stay in Ascott BGC whenever we are back in Manila...

Punti negativi: NOTHING ...

Punti positivi: Staff are attentive and friendly. Gym is awesome and has trainers available at no charge. Rooms are spacious and well appointed. Treated me like a king with surprises on my birthday and last morning.

Punti negativi: The fact that I had to check out!

Punti positivi: We loved everything from the service, location, staff and the luxury of this beautiful hotel. Nothing was a problem for the staff, they would go out of their way to help you

Punti positivi: Our unit was close to the pool.

Punti negativi: Few choices for breakfast. We were unable to request for a late checkout so we had to rush in the morning.

Punti positivi: Location is good - Close to restaurants

Punti negativi: bathrobe and towel went missing. Had to call up the reception to inform them in case they charge me for missing robes and twels

Punti positivi: Amazing staff and very clean and comfortable rooms, excellent gym and good breakfast

Punti positivi: Great service and friendly staff

Punti positivi: location

Punti negativi: smells bad, i complained but they just offered me another room away from the other room i reserved

Punti positivi: It was clean and has everything

Punti negativi: Front desk personnel too stiff and not welcoming

Punti positivi: The hotel was very good in general (room, cleanliness, spa, in room dining, and HK) however what I didn’t like was the FO agents they were like a robots they keep repeating the same answers for my request like they don’t want to help except if not mistaken a gentleman his name is Miguel was very professional he did me the check out first class to him

Punti negativi: Do training sessions to your FO agents on how to deal with gusts

Punti negativi: Trovato scarafaggi bambino due volte in camera. In caso contrario sembrava molto pulito.

Punti positivi: La camera era bella e fredda. La navetta per l'aeroporto è perfetta!

Punti negativi: La carta dell'ascensore non funziona sempre. Devo chiamare la sicurezza per riparare e inserire la carta nell'ascensore. Il personale della reception non è attento e disorganizzato , non è in grado di fornire un servizio clienti di buona qualità.

Punti positivi: Wifi efficiente. Servizio di buffet molto ricco e vario di elevata qualità. Consigliato per la vicinanza all’aeroporto.

Punti negativi: Condizionamento dell’aria non perfetto. SPA con Jacuzzi con temperature relativamente basse, non perfettamente pulita. Non silenziosissimo. Rapporto qualità prezzo sbilanciato.

Punti positivi: Everything

Punti negativi: No umbrellas in the room specially for use when it is raining.

Punti positivi: Almost everything foods,location,services and employees.

Punti positivi: Big smile every where you go I used to be their loyal customer

Punti negativi: Nothing

Punti positivi: Clean

Punti negativi: Location and price

Punti positivi: The staff are all very friendly and helpful.

Punti negativi: Nothing

Punti positivi: food is good

Punti negativi: none

Punti positivi: A beautiful hotel. The staff treat each guest very well. The facilities are amazing, so was the dining experience.

Punti negativi: Very very expensive. I personally think the price is a little ridiculous. But maybe it isn't to others.

Punti positivi: It’s near the airport where I can avoid the crazy traffic manila。

Punti negativi: Stayed in west wing, liv the comfort of the riom、 but too far n pretty dark going back to room

Punti positivi: friendly and helpful staff, close to the airport and in a 'posh' location, but you can experience the Philippines with only a short walk from the hotel as there are plenty of ordinary Filipinos getting on with their lives, in small houses, Jeepneys and motorcyle taxis just around the corner. Saves the mind-aching travel into Metro Manila or Makati through the traffic which can take up to an hour for only 10Km drive. if you don't like the hotel food there are plenty of places close by - western food chains or street food. You can walk to terminal 3 from the hotel, it is quicker than driving! Wifi was said to be 'OK' only for email use but I had no problem watching YouTube. There is always something to like about the Philippines and, I have been there many times, it always makes me smile when I go back. This time I smiled more! But the traffic.... Four hours to go from Batangas to the hotel on a Sunday??!!!

Punti negativi: gym and pool was closed, breakfast buffet noisy (but not fond of buffet meals) even though the selection was good

Punti positivi: Excellent property/facilities, wonderful personnel, and amazing food. Absolutely love this hotel.

Punti negativi: Barking security dogs in their kennel all night

Punti positivi: The staff was fantastic! The room was great. The facilities are terrific. Thank you

Punti negativi: The electronic keys failed a couple of times. No big deal but you asked

Punti positivi: Room which is bigger and quite

Punti negativi: Front desk staff non corporative . Breakfast :- doesn't have much varieties for Vegetarians and Vegans

Punti positivi: I like everything about the Apartment... the layout, the view, the location, the cleanliness and the very accommodating and helpful staff! Will definitely stay again!

Punti negativi: Nothing!

Punti negativi: I don't like the breakfast, it's not nice

Punti positivi: Spacious rooms, friendly and courteous staff.

Punti positivi: Everything in this apartment it is amazing and it is in a location where there is no nosiness, plus in front of it a police station so probably you are in the most safe it place in Manila.

Punti negativi: None

Punti positivi: La colazione abbondante, la pulizia dell'appartamento, la piscina, i servizi offerti

Punti negativi: Non era stato chiaro in fase di prenotazione su booking il prelievo dalla carta di credito di una caparra (poi restituita) per coprire eventuali danni arrecati all'appartamento. Inizialmente l'appartamento non comprendeva un letto supplementare per nostra figlia, nonostante in fase di prenotazione fosse scritto 2 adulti e un bambino.

Punti positivi: Very good

Punti negativi: Nothing

Punti positivi: The staff is friendly

Punti positivi: The staff are very friendly. I had really a good time there exceeding my expectations.

Punti negativi: I did not like that the front desk employees at check out did not call me as promised to inform me about the deposit. They did not send me also a report by email.

Punti positivi: Tutto, in particolare la doccia

Punti negativi: Niente

Punti positivi: The breakfast was extremely good.

Punti positivi: Camera spaziosa letto comodo ottimo intrattenimento presso il bar al 45esimo piano, staff cortese e professionale, impensabile cambiare Hotel a Manila

Punti positivi: The room is perfect! Great size, nice layout, interior is on point, and very clean!

Punti negativi: Food!

Punti positivi: Great location! At the center of everything (malls, restaurants, etc)

Punti negativi: would have been better if the room had a better view

Punti positivi: Awesome hotel, great gym, extremely helpfull and friendly staff. Next time Manila I will stay here again for sure. Highly recommended

Punti positivi: i love the amenities of the hotel and the stuff are very helfull and always smilling☺️ id love to go back anytime☺️

Punti negativi: the swivel chair but everythings perfect...

Punti positivi: The customer service was great and their staff are very helpful. I was there for a training and the staff picked me up promptly from my training site and airport. They were very attentive. The room was clean and the spa was amazing.

Punti negativi: There are two particular things that disrupted the flow of great customer service that I had become accustomed to. 1. I was eating in the restaurant and one of the kitchen staff members spat on the floor while cooking. It was so disgusting and everyone continued like it was normal. 2. The outside bar area staff were very slow in providing food and drinks. I ordered two appetizers and they were brought at separate times. Not a deal breaker, but, when I asked for the check because I had not received my 2nd appetizer, the waiter rushed to the kitchen to get the appetizer in an effort to make me pay for it.

Punti positivi: my son enjoyed the bathtub haha

Punti negativi: nothing

Punti positivi: Staffs are very professional and kindness, and many choices of foods in breakfast.

Punti positivi: Bel reparto fitness e bellissima piscina

Punti negativi: La colazione è aperta solo fino alle 10

Punti positivi: Great location and live band is a plus

Punti negativi: Elevator is confusing

Punti positivi: Room was great.

Punti negativi: Pillows are too soft.

Punti positivi: Il personale è cordiale. Camere pulite. Ci tornerei volentieri. Ci sono un sacco di ristoranti raggiungibili a piedi dall'hotel. Probabilmente non è il posto più sicuro soprattutto di notte. Ci sono un sacco di famiglie senzatetto con bambini piccoli.

Punti positivi: Bath tub. Even with the affordable rates, the room comes with a bath tub which is not usually available in the area with that price range.

Punti negativi: The breakfast was good and delicious but maybe they can offer more options, still overall the food was great.

Punti positivi: La pulizia, la camera super accogliente, lo staff, la colazione,la posizione

Punti positivi: Place is clean

Punti negativi: Besides the doorman and the waiter in the breakfast all other stuff were unpleasant.

Punti positivi: The location was perfect for me and what I needed to do.

Punti negativi: My room was right next to a main service aircon station for the floor and this was quite noisy in the room switching on and off again.

Punti positivi: It was spotless, very clean. The interior architecture of the hotel is very nice. The room and the bathroom are spacious. Check in and out is very professional and fast. The breakfast is just right.

Punti negativi: In a double room, many amenities were only for one person (slippers, face towel, tooth brush etc). The hotel is located in the heart of the city, the traffic can get dense during rush hour, so be careful before you arrange your time if you need to catch a flight.

Punti positivi: Good location to bars and strip clubs, staff are friendly. Breakfast is satisfying.

Punti negativi: The tiled foyer floors magnify sounds makes it a bit noisy when trying to sleep.

Punti negativi: Highly recommended.. one of the best places for staycation...even the foods are sumptuos and very delightful!

Punti positivi: Love this place. Staff were excellent.

Punti negativi: Bed was a little hard.

Punti positivi: everything

Punti negativi: nothing

Punti positivi: Breakfast is kind of limited selection but it is OK. Service is good and no problem. Staff are very helpful and give us some information and direction.

Punti negativi: The location is little bit off because taxi driver does not know exactly where the building. I have to help look out the window while he is driving and finally I saw the name Herald Suites.

Punti positivi: Clean and affordable. Location is in Makati.

Punti negativi: Breakfast is limited. Have to pay for a glass of milk. WiFi needs reconnecting each time you change levels or return to the hotel.

Punti positivi: Very clean, good breakfast, if you like to be close to pubs and clubs this is your place to stay, also short walk to shopping mall. One staff member he was amazing he recommended a vegan restaurant just down the road called Cosmic’s, this was the best part of my 3 day in Manila.

Punti negativi: Street noise made it hard to sleep. I wish I had of researched the area more as Makati area nearby is nightclub precinct, not my thing! Staff need more knowledge to advise guests on tours. Not the accommodation fault however if you’re thinking of staying in Manila be mindful that by car it takes hours to get anywhere average 10-15km :(

Punti positivi: Lovely and beautifully decorated house and kind&hospitable staff. Nice to have a true Filipino townhouse experience in the middle of high rise condo's and hotels. Thank you for having me!

Punti positivi: Lovely breakfast (give it time to be cooked; it's not a buffet where everything is already ready in front of you), solar-heating for hot water!, love the decoration and atmosphere, super friendly and obedient golden retriever, 24-hour reception, quiet neighbourhood near a busy street with lots of restaurants and nightlife options. Will come back again for a staycation!

Punti negativi: Noises travel very easily through the doors and walls. The shower in my room is actually one half of a repurposed larger room, and the other half is the shower of the neighbouring room, so noises actually move across both shower rooms very easily.

Punti positivi: Beautiful house, great location and amazing hospitality from hosts! I would definitely recommend to anyone staying in the Makati area!

Punti positivi: The staff there are helpful and always ready to serve you with big smiles on their faces. The owner had some gatherings with his friends. He even offered me home cooked dinner, which is very nice of him.

Punti negativi: - it gets noisy quite early in the morning due to the school nearby

Punti positivi: The staff were super friendly and breakfast was delicious!

Punti negativi: The room we stayed in was extremely noisy and prevented us from having a good sleep. This was due to road works happening at 5am each day. The windows should possibly be replaced to something that keeps noise out.

Punti positivi: Personale molto accogliente, gentile e premuroso

Punti negativi: Camera e bagno piccolo, il posto è molto rumoroso, il ventilatore e l'aria condizionata sono rumorosi

Punti positivi: Very cute B&B in Makati. The house is charming, the staff is nice, and the location is great. Adorable dog lives on the property as well, which we loved.

Punti negativi: The lighting in the room was extremely dark, even when we opened the windows. Also, a staff member needs to let you into the hotel from the inside, so sometimes you have to stand outside the gates and ring the bell for several minutes before you can get in.

Punti positivi: Nice place. Well located in Makati

Punti positivi: The ambiance and warm welcome from the staff (Sol), to the overall feel of the house down to the smallest details, and the presence of Sam, the golden retriever made me feel like I was visiting my grandmother's house. Love the simple home cooked breakfast of omelette and toasted pandesal with good coffee. La Casita Mercedes is a place I'd like to call my second home.

Punti negativi: Although the area has lots of restaurants and you can also have food delivered, It would have been better if there was an option to also order home cooked dinner, :)

Punti positivi: Il personale era molto cordiale. Le camere sono belle e pulite. Il mio soggiorno è stato molto confortevole.

Punti positivi: La posizione. Lo staff dirigenziale iol è molto cortese e disponibile.

Punti negativi: Il. Le prenotazioni effettuate era non volevo, volevo due letti. Mi hanno dato una? Letto queen size e un letto a rotelle

Punti positivi: Servizio impeccabile del cliente!

Punti negativi: Le camere erano fredde, niente riscaldatori

Punti positivi: Very convenient location. Comfortable sleep on the beds.

Punti positivi: Many thanks to the staff in Pacific Lounge. Wonderful views of the city and bay. If you need to relax, this is the place to do it. The sweets at night are always a pleasure and surprise when returning from dinner.

Punti positivi: I paid $130 US per weeknight that included breakfast. This was an excellent value. The service was excellent: both check-out and check-in went smoothly. The bathroom had a large tub, a shower with a rain-forest head, television, and opened out into the main bedroom. There was a safe, hot water carafe, and mini-fridge. The breakfast buffet had many items, including meat-carving and omelette stations.

Punti negativi: This hotel is in the heart of Malate.

Punti positivi: Breakfast has high quality diversity Loc. Staff espically reception

Punti negativi: 8thJun2019 in the breakfast,hummus and mutabbal were expired as a bad smell comes out of them

Punti positivi: The breakfast is awesome, lots of choices. The location is excellent, close to Robinsons Place (Mall) which has everything one needs

Punti negativi: Construction din, probably some renovations on-going but we weren't informed...

Punti positivi: Posizione e colazione ottima.

Punti negativi: Tutto ok

Punti positivi: The Staff were ALL absolutely fantastic. Special call out to the staff on 21st floor, the Gentleman that helped us to our car at the airport and the Driver. All were extremely Professional and Lovely. Food was fantastic especially the breakfast buffet..loved the donuts! Thank You ALL for a fantastic stay. We will definitely be back

Punti positivi: Posizione ottima. Super comfort. Colazione over the top!

Punti positivi: All the above, foods, amenities and room. Services are awesome.

Punti negativi: None

Punti positivi: The staff

Punti negativi: The swimming pool

Punti positivi: I like the food in your breakfast buffet especially the ham & bacon

Punti negativi: Starting to be a little bit updated. Expensive for this kind of room

Punti positivi: I like how the property is near the mall, but at the same its very quite and feels serene. Bed is super comfortable and breakfast was fabulous.

Punti negativi: It’s a bit traffic going to the area and back.

Punti positivi: food in the restaurant and room service is great!!!!

Punti positivi: the facilities, the friendly and accommodating staff

Punti negativi: the view outside the room. sayang.

Punti positivi: location

Punti negativi: nothing

Punti positivi: The breakfast buffet was good. The room was clean. The mall was just across the street.

Punti negativi: They could have a taxi bay to ease travel for guests. The view from my window wasn't appealing - the slums or squatters nearby.

Punti positivi: Customer service - staff were polite and accommodating Buffet breakfast - plenty of choice including Filipino and western options The spa! Comfortable bed and clean bathroom Good safe location which is close to Ayala mall and Trinoma - easy walking distance and lots of shopping/dining options I noticed people have commented on the shanty town closeby being an eyesore. This was only visible from our hotel room window and not on the ground. There are security guards stationed around the hotel and shopping mall so I felt safe walking alone.

Punti negativi: I didn’t know the bottled water (on top of the fridge) was complementary until I had checked out. Better signage of this would have been nice. The bar fridge doesn’t work well at cooling drinks Aircon was a little noisy However the positives outweighs the minor negatives and I would still stay here again or recommend this hotel.

Punti positivi: The buffet breakfast. The nearness of restaurants and shops to the hotel.

Punti negativi: Service especially for visitors who are staying for not just overnight.

Punti positivi: I liked the pool.

Punti negativi: They don't have a bathtub in all the rooms and they don't have smoking rooms.

Punti positivi: Everything

Punti negativi: The toilet has no bidet

Punti positivi: Parking is free. Chesca at the reception was very welcoming. I arrived early but I was accommodated immediately. Levy of Guest Service Center was very helpful and informative on the phone the day prior. B2 parking has access to Vertis North Mall which makes shopping and dining very accessible. The hotel is quite secluded and we felt very safe with the presence of security. The king bed is huge and quite - very good for couples. They don't skimp on the pillows and linen. Hot water was strong and the bathroom was sparkling. Breakfast has an extensive offering and was really delightful. I would love to come back!

Punti negativi: The food at Straight Up roofdeck bar needs improvement. The sisig was too dry and not really flavorful. The cocktails didn't have the kick I was looking for.

Punti positivi: Everything’s

Punti negativi: Food a little expensive

Punti positivi: Hotel was very clean, beds were comfortable, staff were also very helpful.

Punti negativi: Overall I liked my stay at Diamond Hotel although, there was one thing I didn't like. At the breakfast buffet, particularly the noodles station. The stationed assistant cook/chef was somehow rude. I asked him for some noodles and he said come back cause he was still refiling his station okay that was understandble but then the second time I went back he looked irritated and in a rude tone he said he isn't still prepared. It was already 8:30am.

Punti positivi: Comfortable ~

Punti negativi: As of now, none ~

Punti positivi: The breakfast menu was varied and extensive covering various palates

Punti negativi: but the locations of food was rather confusing. One really has to walk around the hall to find what one needs

Punti positivi: The hotel is generally a good hotel. Well located, efficient staff etc....

Punti negativi: Only complaint is that the hotel is getting old and it could use a refurb. But all still in good condition.

Punti positivi: Staffs are so helpful and friendly

Punti negativi: N/a

Punti positivi: Bathroom counter is granite or marble but soap or water stains were so visible that it looks like it wasn't cleaned at all. It just doesn't look sanitary. Pool area was totally closed for renovation but we were not informed before and during check in.

Punti positivi: I really appreciate how they helped me when I lost my passport. They were very patient and understanding.

Punti negativi: One lamp didnt turn off.

Punti positivi: The staff is really nice. The pool is pretty.

Punti negativi: Checkout out Makati Diamond Residence instead. Clean, new, safe area. The location is terrible. Think it’s awesome being a block away from the beach? NOPE. Manila bay is dirty, stinky and gross. The streets are dirty and neighbor streets smell of raw sewage. There are many homeless people living on the streets right outside the hotel. The decor is old and drab looking. My room had a feel of it being outdated and worn out.

Punti positivi: Some friendly staff mostly service crew at diner and room service.

Punti negativi: My niece and I weren’t able to attend my brother’s wedding because she had eaten something at the breakfast buffet that made her vomit and had diarrhea the whole day. Nothing against the nurse because she’s a very pleasant lady, but when I called for medical assistance, they sent a nurse instead of a doctor on-call which was advertised to be part of their services. Not being able to access floors other than where you’re checked-in was very inconvenient because we have to have my other family member’s key or they have to get to us to visit them in their room. They require $100 deposit for an old wheelchair which my dad had used for the wedding ceremony. It was unexpected that he’ll need one because he was too tired to walk that day after not being able to sleep the night before. They required the money upfront, what if no one has cash at that time, to consider that that my dad is a senior. Worst of all, they just locked up one of our rooms without proper communication which had caused delay to the wedding because some of the things needed where in that room. They also gave my other brother a hard time after he explained that he needed to get milk of my baby nephew because he had been crying after the wedding ceremony. My brother which was the groom and his wife (who was registered to that room) were currently busy at their ceremony that day, which the facility is aware of because we reserved several rooms for our family members and guests including a suite for the bride, and my sister in-law received a complimentary bride and groom stuff toy. They didn’t release the key and when I talked to them, they told me I have to re-register the room and pay up front. They’re the only hotel I’ve encountered that requires payment upfront and not upon check out.

Punti positivi: The food is good, the location is great, the staffs are friendly, the 2 nights stay is wonderful!

Punti positivi: the staff are so kind & accommodating from the guards at the door, front desk, restaurant staff & especially the room attendants assigned in our floor (11th floor)

Punti negativi: nothing

Punti positivi: Great breakfast and clean room.

Punti negativi: Two days bad odor from painting rooms on our floor. Pool was closed our entire stay.

Punti positivi: Everything in this hotel is great

Punti negativi: Nothing

Punti positivi: Professionalità del personale

Punti positivi: Staff, cleanliness

Punti negativi: Location

Punti negativi: Breakfast should include more fruits & fresh juices ( canned/flavoured juice was served in breakfast ). Toaster is missing , which can toast the bread fast . Also chicken & boiled eggs should be served every day , currently buffet is too much of Pork & Beef which is against religious belief of many people.

Punti positivi: Its nice but facilities and lobbby area walkway is not fine for me

Punti negativi: I

Punti positivi: Comodo da raggiungere dall'aeroporto (circa 35/40min). Pulito e camera ampia/accogliente

Punti negativi: Quartiere poco servito da ristoranti

Punti positivi: There's very limited food choice. The food presentation is not attractive. The fruit is something that people in Tagaytay will just throw. The food is not appetising. I just ate because it's included in the room reservation but if not, i'd rather eat somewhere.

Punti negativi: The choice (kind) of food and fruit and he mediocre taste. It would have been better if they go back to their former style where they give plated but with variety of choice.

Punti positivi: staff esp housekeeping are very accomodating coz how many times i ask them to fix the tv u cant see any sign of resistance but help us with a smile

Punti negativi: maybe the breakfast buffet add little bit more choices

Punti positivi: Clean rooms & helpful staff.

Punti positivi: Ho apprezzato la vista della piscina Ho apprezzato il ristorante e la colazione Mi è sono piaciuti la lounge e il casinò Mi è piaciuto il personale di sicurezza: era disponibile e comprensivo

Punti negativi: I bambini che correvano e i mendicanti

Punti positivi: Vista la posizione

Punti negativi: Il personale della reception ha bisogno di essere formato meglio

Punti positivi: Hotel bello ma molto caro.......

Punti negativi: Per luogo caro e cattivo...

Punti positivi: spacious room

Punti negativi: small bath tub

Punti positivi: Servizi, personale

Punti negativi: Nothing

Punti positivi: The professionalism and friendliness and helpfulness of the staff.

Punti negativi: Hallway carpet needed to be replaced Armchairs need replacement Inability to have coffee early in the morning before 6am Local calls were not free, they were pay only Shower stall leaks

Punti positivi: the place

Punti negativi: the service at the pool

Punti positivi: It was like a breath of fresh air waking in. What a nice oasis in a very busy area. Felt so good coming into the hotel and everything was perfect for us.

Punti positivi: I like the room, facilities: they have good gym, sauna, hammam, jukuzi, cold water pool, usual pool, SPA, even 2 times a week yoga classes(yoga was great!). I like the personal staff attitude, the tried to comfort us as much as possible.

Punti negativi: Too expensive in my opinion. They didn't return my deposit money in anounced period. I withdraw my money with the help of my bank. And they didn't answer on my email. Bad district(red line). A lot of prostitutes, beggars, people who live on the street. You won't see there any tourists, only locals. Something wrong with elevators. Sometimes we waited for 10 minutes. Don't travel to Manila! There nothing interesting to do there! Siargao is bad as well.

Punti positivi: I had a good time while my staying. the staff is good. They answered to my request appropriately. especially, the staff(NEILL,CYRUS and CIARA）are so good . i think that I want to stay again. by Ina

Punti positivi: I want 2 thanks FO PAU i hope i say her name ryt.. And iam coming back soon thank you..

Punti positivi: Great location.Comfortable room and very friendly staff

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: very nice room as I have been upgraded

Punti negativi: check in very long and staff unfriendly

Punti positivi: The location is good. It is near to shopping mall and many restaurants area

Punti negativi: Many tout guy and child beggars waiting outside the hotel boundary limit ..

Punti positivi: I liked everything, super clean, chic and very spacious! Staff were amazingly helpful and welcoming! Guaranteed value for money!

Punti negativi: Didn’t like the fact that I couldn’t stay longer due to personal reasons haha!

Punti positivi: I appreciated how helpfull the staff was in assisting with check in and check out and helping to find transportation to tagayatay.

Punti negativi: There was a small amount of what looked like mold in the bottom right corner of a shower curtain.

Punti positivi: Very nice front desk. Very clean place. Very spacious rooms. Free parking.

Punti negativi: Very spacious rooms (deluxe, superior) but number of guests restricted to only two.

Punti positivi: Room spacious and clean

Punti negativi: Food Check out extremely slow and unprofessional

Punti positivi: Spacious room and a bg selection of breakfast buffet.

Punti negativi: The staff were friendly and considerate

Punti positivi: Pulizia, spazio e prima colazione

Punti negativi: Posizione scomoda

Punti positivi: Friendly security guards, bag helpers, front desk, room service, all did a perfect job, including the buffet room was amazing with their food choices.

Punti negativi: Well to be technical, shower grouts we’re not to satisfaction, but that’s it.

Punti positivi: Many restaurants around

Punti negativi: The counter staff

Punti positivi: Quite, comfortable, reasonable price more over they do have few smoking rooms

Punti negativi: None

Punti positivi: I like everything about this hotel

Punti negativi: Did not find anything I didn’t like

Punti positivi: If you want to enjoy the night life of QC, the right place.. The personnel at Luxent is always very friendly..

Punti negativi: this time, there was a lot of noise in the buildung due to construction work.. this was a bit annoying

Punti positivi: La camera e cómoda e grande, Il bagno pulito, in una zona dove non ci sono molti hotel decenti

Punti negativi: Nonostante specifica richiesta al momento della prenotazione, non mi è stata rilasciata fattura. Ho insistito ad oltranza ma non c'è stato verso. Sono state addotte motivazioni ridicole. Personale ottuso ed inadeguato. Anche al ristorante l'attenzione nei confronti del cliente è scadente. Procedure ridondanti ed insopportabili. Si salva solo il personale della concierge. Peccato, non è più un hotel adatto a visitatori occidentali.

Punti positivi: Tutto su questo nuovo hotel è fantastico, soprattutto la pulizia e l'architettura e la storia classica in vecchio stile!! È l'ex Navy Club dell'esercito filippino, e ha ancora il suo fascino e la sua grandezza dal passato!!

Punti negativi: 1. La cassaforte in camera non funzionava; bisogna farla riparare al più presto!! 2. Hanno bisogno di un bar lounge per bere, conversare e ascoltare musica ogni sera!

Punti positivi: Its very clean and smells good

Punti negativi: None

Punti positivi: Tutto perfetto! Dalla posizione ottima ,Manila Bay dalla quale puoi raggiungere i maggiori luoghi di interesse. La struttura molto bella e pulitissima! Lo staff gentilissimi e molto attenti alle tue esigenze. Sapevano che eravamo in luna di miele e ci hanno sorpreso con una torta nella nostra stanza. Tra 3settimane saremmo a Manila di nuovo e torneremmo da Rizal Park Hotel perché siamo stati davvero bene!

Punti positivi: Room but not enough space to move around!

Punti negativi: Location and facilities

Punti positivi: Everything was perfect! The hallways was spacious and very clean. The room was very nice. Lot of places to take pictures.

Punti negativi: there were c.........s in the room and breakfast room

Punti positivi: The bed was extra comfy. The room is very clean.

Punti negativi: Checkout was not fast enough.

Punti positivi: It’s a heritage building that perfectly brought back to life.

Punti negativi: Senseless questioning by the main gate guards.

Punti positivi: They have done a good job in converting a Navy club into a hotel, although I wouldn’t consider it a 5 star hotel, more like a 4 We were given a really noisy room (the window faced the kitchen wall and we could hear all the extractors) but the concierge swapped it for another one The staff was really nice and helpful(except at the restaurant)

Punti negativi: It didn’t feel like a 5 star hotel (walls with worn out paper in our room) The food was terrible. We tried the a la carte menu for breakfast and service was inefficient to say the least. It took over 30’ despite only having three more tables occupied that were having buffet breakfast. They got one of the orders wrong (scrambled instead of sunny side up) and in the continental breakfast they omitted the muesli for no reason and didn’t prove any jam and we had to ask for butter! The manager came to ask if everything was ok and I pointed all of this, and he brought some butter from the buffet and said breakfast didn’t come with muesli and got the cook to do one egg sunny side up, and generously gave it for free!Thanks for giving us the right order...finally! Avoid the restaurant until service is improved

Punti positivi: The outdoor pool and gym are very nice. I spend there an entire half day. There is a modern and clean locker and shower room even with a sauna. You can eat and quietly work at the pool terrace.

Punti negativi: There was some disturbing noise outside the hotel early morning. I think there is an even stadium closeby.

Punti positivi: The room is super clean. Staff is helpful, loved the amenities.

Punti negativi: None

Punti positivi: The location was good as we had an appt at the US Embassy. Also very near a nice mall.

Punti negativi: I only ate the breakfast one morning and the buffet was average, but the price was equal to a 5 star hotel buffet breakfast. I couldn't believe the price for the selection that was available. Overrated at best. And there is only 1 restaurant choice with a very limited menu for lunch or dinner. There was a party at night right above our room with loud booming music. I went to the front desk 3 times to ask to be relocated, but all 3 times the best offer I got on the 3rd time was to be transferred to a double twin bed room when I had booked a king room. Finally after 1 hour of complaining we were relocated to another building in a king junior suite. I don't know why this couldn't have been done on my 1st request. This hotel during our stay was filled with US and Philippine military personnel. I understand it used to be the old Army/Navy building, but the website touts it as a luxury hotel yet the clientele seems as if it caters to primarily military contracts.

Punti positivi: staff are kind and helpful to ask our question and arrange something.

Punti negativi: 1.my friend met something very bad but the hotel provide us some solutions. 2.there is no bath cream and comb in the bathroom 3.location is good but there is traffic from time to time 4.I was requested to make pre -authorization and deposit security , but i am not sure when i can get the money back

Punti positivi: The pool.

Punti negativi: None

Punti positivi: a neighbor to our condo and SM mall

Punti negativi: bad smell when outside the hotel but it’s out of their control, it’s the city’s poor sewage system

Punti positivi: Everything except the non smoking room

Punti negativi: They do not have smoking rooms

Punti positivi: need to change up the menu daily, we stayed for a week and it was the same menu each day. Location is nice with the mall across the street.

Punti negativi: wait time for the elevators is way too long.

Punti positivi: Winford room design always wow me. Staff did best to check us in with ease. We spent my husband's birthday here and there was a birthday surprise from the staff. Copa de Manila improved with more selections now than before. We enjoyed the pool on a weekday, we were the only swimmers for a time. Staff are attentive to our needs (it's a September day and we enjoyed this lean season so much, go on a weekday or on a midweek). I felt the 'resort' part of Winford this week. It's amazing. I felt rested. I also accepted the lack of bidet in the toilets, I hope they can change this.

Punti negativi: No bidet in the showers; bathroom exhaust is either not working, non existent or invisible; to use prepaid credit cards is a hassle (so if you can try to avoid) ; property requires CC to book through booking.com, I hope they become ok with pay at the property option just like before; some food at Copa de Manila are salty; elevator at furthest left is shaky; we were initially checked in a room while painting is ongoing for other rooms, felt dizzy. But good thing we were transferred to another room/floor as soon as we informed the front desk. Room furniture are showing signs of aging.

Punti positivi: Very accessible

Punti positivi: I stayed for 1 night with my family (2 adult and 3 kids ) but the reception only get the names of 2 adults and 2kids since this is the allowed guest.. so i thought it might only used for the registration purposes , but apparently it use for all the amenities. Since the other kid was not listed in the guest list he cannot use the pool. According to.the staff we need to register and pay 1,450 in the reception area..which is super expensive just to use the pool. So we ended not to swim just for the sake of my other son and we did not enjoy our stay because of that. Please make sure to explain to us everything that we need to know with regards to your policy and please include it your hotel policy in booking.com. Then the breakfast buffet please add fish menu. Most of the menu are frozen foods. I hope you need to improved your menu since we paid 750 per head. Thank you

Punti positivi: The room was nice.

Punti negativi: Being treated so obviously different to the locals. The spa cannot actually do any of the treatments the advertise (only massage). You cannot charge anything to your room (eating drinking at the in-house casino). We felt very unwelcome the entire stay.

Punti positivi: Il personale è fantastico, molto disponibile

Punti negativi: Bad telecomando della TV.

Punti positivi: Pulito

Punti negativi: Tutto bene

Punti positivi: It's our second stay in hotel durban and it's always a good value for money being here. Our favorite resto, Ziggurat is just a few steps away and you cannot get anymore value than hotel durban!

Punti negativi: We stayed in a low floor room that smelled like food all the time. Be wary also that there is no ventilation in the rooms so the stench stays.

Punti positivi: Ringraziamo in modo particolare il gentilissimi camerieri e portieri

Punti positivi: Location

Punti negativi: They don’t even provide a cheap toothbrush

Punti positivi: Everything as its just a great hotel

Punti negativi: Nothing

Punti positivi: Pillow is soft

Punti negativi: 1st day i complained the bedsheet bcoz it has stain. Then on my last day, i went out to go to a doctor. When i returned to my room at around 11pm ive noticed a lighter in my room, im not smoker thats why i know its not mine. Another guest of the hotel enter my room and he left his lighter and key in my room. Upon check out the frontdesk said rm 211 and i said 212 thats the time ive noticed that the key i picked up from my table is not mine. For your security and privacy u are not safe in hotel. Your room can be opened by the key of other hotel guest.

Punti positivi: Great staff easily booked clean and comfortable

Punti negativi: Nothing

Punti positivi: comfortable room , great staff , good breakfast , location , quiet but still close to night life

Punti negativi: nothing

Punti positivi: Loved the shower/bathroom, but zero amenities apart from shampoo! Loved the comfortable duvet despite a tiny double bed. Loved the refillable glass jar of water, dispensing with plastic. Loved the overall cleanliness.

Punti negativi: Cold, chilly reception at Check In, but super warm at Check Out. Spartan room. Glass window completely sealed! And only blackout curtains, so hardly any natural light. Wardrobe - apart from a rail, no shelves, no drawers!

Punti positivi: Value for money and value for taste in the very hip Poblacion area. It's clean and the area is almost sterile-like artistry. It's a great respite from all neon lights and loud music around the area it is in.

Punti negativi: Some rooms have stairs in odd places. Might be hard for PWDs or Senior Citizens --then need to put rough matting in those areas to give better cues for it.

Punti positivi: Excellent and well run small Hotel

Punti negativi: Nothing

Punti positivi: Location ,friendly very convenient to go anywhere from there .

Punti positivi: La pulizia e la cortesia dello staff

Punti negativi: Niente