Hotel a Madrid

Punti positivi: Top notch for a European hotel in terms of cleanliness and design. The location is not ideal, but taxis were easy to come by. Architecturally it's stunning.

Punti negativi: The rooftop pool is subpar (tiny) and has woefully inadequate seating.

Punti positivi: As other people have said, it is the staff at this hotel that were really great and I have told people about it that I would not normally tell or make comment to. If all hotels used this one as an example of how to deal with customers from the point you enter it, travelling would be a lot more pleasant. It is the little things that they do so well and always cheerfully, they respond, they are good at what they do from the restaurant to the bar to reception and the doorman and porter. I dont know how they do it, but they need to keep the secret and keep it going!!

Punti negativi: The size of the gym and the pool!!

Punti positivi: Rooftop and lobby bars are amazing Design of the hotel was beautiful and extremely trendy

Punti positivi: Sul tetto e bar della lobby sono incredibili il design dell'hotel è stato molto bello ed estremamente alla moda

Punti positivi: Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.

Punti positivi: The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!

Punti positivi: My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure!

Punti negativi: Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older

Punti positivi: La posizione era ottima!!!!! Un isolato di distanza dalla strada principale, quindi molto tranquillo la sera, e perfetto durante il giorno. Ci tornerò sicuramente!!!

Punti positivi: Io e il mio ragazzo siamo stati qui con tutta la famiglia per una settimana. La posizione è ottima, tutti quelli che ci lavorano sono davvero molto gentili e disponibili e le camere erano fantastiche. Molto contento di aver soggiornato qui durante la nostra avventura europea!

Punti negativi: La colazione a buffet non era inclusa nel prezzo del soggiorno ma ci sono ottimi posti piccoli per la prima colazione ad un prezzo più basso proprio in fondo alla strada dalle. centro fitness datato

Punti positivi: The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge.

Punti negativi: Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens

Punti positivi: Great view and beautiful suite on the 5th floor

Punti positivi: DATED, ROOMS ARE LOUD, NO ISALATION CAN HEAR NEIGHBORS ON ALL SIDES AND CLEANING STAFF, THE BED WAS 2 MATTRESS PUT TOGETHER AND VERRY UNCOMFORTABLE, IM 5,10 AND MY FEET HUNG OFF THE END,

Punti negativi: ONCE INSIDE YOU FEEL LIKE A HOTEL FROM THE 70s THE DECORE IS OLD. THE BREAKFAST WAS AGOOD VALUE. OVERALL WE DID NOT ENJOY OUR STAY. MADE 2 PHONE CALL TO TRY AND GET A REFUND WITH NO SUCCESS, IT WAS SO BAD WE CHECKED OUT 1 DAY EARLY.

Punti positivi: The room The location The general ambience

Punti negativi: We reserved a room with breakfast thru 'get a room' and surprised to see that it was not a buffet breakfast!!! for getting the buffet breakfast we needed to add some more money.... Not all the recommendations of the concierges were good, sometimes it seemed like they recommended places that they had personal interests/connections in.

Punti positivi: Old world charm and location. Great lobby and dining rooms

Punti negativi: Room furnishings and hall carpets need refreshing

Punti positivi: Staff was delightfully enthusiastic. Setting was beautiful!

Punti positivi: The beds were amazingly comfortable, the housekeepers were not only very amusing but extraordinarily nice. The hotel was insanely clean and had a very comfortable feel to it, as if a lot of fancy people had been through it over the years. The location is good, but not great, for accessing most of the touristy stuff in Madrid. But I found the Prado (directly beside the Ritz) to be horrifically overcrowded compared to some of the other museums like Sofia Reina just down the street. Note: Not really easy to access via metro, I'd recommend taking a taxi to/from.

Punti negativi: Take the following review with a grain of salt. I am a young person who grew up poor and wanted, for once, the "Ritz" experience: While I am a big fan of trying new things, I have to say that the Ritz experience just wasn't for me. I don't mean to be crass, but if I had a fistful of fives - I can think of a few places I'd rather spend it than tipping the endless stream of people trying to help me with things. Additionally, there is a little doll that you place on your door if you do not wish to be disturbed. Note: Don't leave the doll up for very long, because if you do, they will call your room until you answer so that they can ask when the next time they can come in your room is. I nap maybe... 2-3 times per year at most, and I am severely irritated that they felt the need to call during my biannual nap to ask me when they can come in my room. Instead of changing my sheets 3X per day, how about leaving me the hell alone when I have my DO NOT DISTURB DOLL up? Perhaps I am not cut out for the lifestyle, but I don't want/need people treating me like a helpless child, yet simultaneously making me feel "lower" than they are. Every time I offered a "no thanks, I don't need a taxi, I'm walking" or walked into the hotel from the street, I received these weird looks of incredulity/disdain that I didn't particularly care for. When I brought my own luggage downstairs on checkout I absolutely horrified the front desk attendant. Why the need to treat people like this? I have no idea. My recommendation? Take the $500 per night you'd spend here for the standard room and split it in half. Take $250 / night to spend on some other hotel's suite. Take the other $250 and stick it back in your pocket.

Punti positivi: location and the staff

Punti positivi: The club lounge make a huge difference

Punti positivi: The staff were excellent. My wife suffered a nasty fall one night when we were out, twisting her knee badly. This resulted in her having to stay in her room for 2 whole days. The concierge provided ice packs and offered the use of a wheel chair around the hotel and the room staff were kindness personified.

Punti negativi: The drinks were very expensive though I guess for a 5 star hotel this is to be expected.

Punti positivi: Clean, luxury hotel. Good breakfast and facilities. Plesent staff.

Punti negativi: Internet connection very poor. Had no internet at all. Room was to hot and we couldn't regulate the temperature.

Punti positivi: La posizione e il personale

Punti positivi: Il club lounge una grande differenza

Punti positivi: I liked everything about the hotel, elegant, clean, luxurious, great service, overall a great hotel.

Punti positivi: Super convenient location to Central Madrid

Punti negativi: Very tight spaces in rooms

Punti positivi: La posizione è molto comoda per Central Madrid

Punti negativi: Spazi molto stretti in camere

Punti positivi: Hotel was centrally located and convenient to everything. Beds were very comfortable. Breakfast had cereal, eggs, fruit, etc.

Punti negativi: Nothing.

Punti positivi: Location could not be better. Staff friendly and accommodating.

Punti negativi: There was only one electrical outlet in Bedroom and one outlet in bathroom that was unusable due to mounted hairdryer. No way to charge phone/iPad,etc. Not good. It is a minimum space hotel.

Punti positivi: Awesome location right on the plaza Puerta de La Sol. Small rooms, but who goes to Madrid to stay in their room? Helpful staff, decent bathrooms, great value

Punti negativi: Rooms/beds a little small, not a huge deal though

Punti positivi: Hotel è situato in posizione centrale e comoda a tutto. I letti erano molto confortevoli. La colazione comprendeva cereali, uova, frutta, ecc.

Punti negativi: Niente.

Punti positivi: Todo. Cercanía al aeropuerto

Punti negativi: Que el desayuno no estaba incluido

Punti positivi: Close to airport with free shuttle

Punti positivi: Only stayed here for a night in between flights and it offered everything we needed. Loved the free shuttle to and from airport. This saved us a lot of money not having to buy a taxi. Also, the room was a lot larger than expected and very clean and modern. It's not really close to anything other than the airport though, so don't book here if you're looking for a good vacation spot.

Punti positivi: For a 1 day layover in Madrid, best of 5 hotels, many similar that I have experienced. Will book here again. Great internet.

Punti positivi: Todo. Cercanía al aeropuerto

Punti negativi: Que el desayuno no incluido (Viaggiatore

Punti positivi: Vicino all'aeroporto, con servizio navetta gratuito