No food or entertainment. Reasonable seats
You asked about food and entertainment, but there was none. The seats were uncomfortable.
Impossibilitato a contattare il call center 😡
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
Punti negativi: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Punti positivi: "Puntuale"
Punti negativi: "Nulla"
Punti negativi: "I missed my flight because my previous flight was delayed 2.5 hrs"
Punti negativi: "One hour delay"
Punti positivi: "To be going home!"
Punti negativi: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Punti positivi: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Punti negativi: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Punti positivi: "Nizntz"
Punti negativi: "Check in indisponibile. Dal terrore ho comprato un secondo biglietto con Alitalia che purtroppo subappalto le tratte a questa compagnia low cost con prezzi però da prima classe Alitalia. Verogognoso"
Punti positivi: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Punti positivi: "I canceled the flight 6 weeks ago, no refund issued."
Punti negativi: "I canceled the flight 6 weeks ago, no refund issued."
Punti positivi: "Boarding was quick and we arrived on time."
Punti negativi: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Punti positivi: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Punti negativi: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Punti negativi: "flight delayed by more than 1 hour"
Punti positivi: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Punti negativi: "I liked everything"
Punti positivi: "Clean enough"
Punti negativi: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Punti positivi: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Punti negativi: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Punti positivi: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Punti negativi: "The plane seemed very old, toilet in poor condition."
Punti negativi: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Punti positivi: "servizio a bordo come le compagnie di linea di una volta"
Punti negativi: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Punti positivi: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Punti negativi: "Serive to pay extra luggage very very slow"
Punti positivi: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Punti negativi: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Punti negativi: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Punti negativi: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Punti positivi: "Crew, polite and friendly"
Punti negativi: "delay of more than 6 hours and incorrect information"
Punti negativi: "They change the fly departing time with 12 hours before I was flying"
Punti positivi: "Every thing."
Punti positivi: "On time ,clean aircraft..."
Punti negativi: "Crew was very serious...a smile can make a difference....."
Punti positivi: "The flight went well."
Punti negativi: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Punti negativi: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Punti positivi: "Flight on time . Attentive crew . Good price ."
Punti negativi: "Lack of leg room ."
Punti positivi: "Arrived early to destination"
Punti negativi: "Lack of entertainment also limited drinks"
Punti positivi: "The flight was punctual"
Punti negativi: "I got charged twice for luggage and couldn't get a refund"
Punti negativi: "Rude crew, not organised work , not enough space for legs"
Punti negativi: "I had to make my own way home from Manchester.. plane diverted due weather."
Punti positivi: "The food they offer to purchase. Easy check in at the airport."
Punti negativi: "Better seat pitch. I'm not a tall man, but the space is very small."
Punti positivi: "Leg room and reclining"
Punti negativi: "Nothing"
Punti positivi: "Free drinks, cheap flight and fairly comfortable!"
Punti negativi: "No allocated seat."
Punti positivi: "nothing"
Punti negativi: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Punti positivi: "I recomand to Everyone to use the airlines!!Very good quality"
Punti negativi: "Nothing , was everything perfect!The stewardesses very nice"
Punti positivi: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Punti positivi: "Food"
Punti negativi: "Space to sit, especially when seated in the middle"
Punti positivi: "comfy seats and a breakfast thrown in !"
Punti negativi: "not much"
Punti positivi: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Punti negativi: "Seats rather narrow"
Punti positivi: "Personale gentile e attento, volo puntuale e senza sorprese"
I paid extra money at the Barcelona airport to register and get my boarding pass ! I’ve already register 2 days before but didn’t get my boarding pass by email ! Unacceptable
La segnalazione del ritardo in tempo !!!
We had pay 50 euros taxe bagage to aéroport and we have already pay with kayak option bagage cabine It is not normal Bad service of kayak
Premesso che abbiamo il covid da 2 anni … inutile urlare al check in (tenere le distanze) se poi dentro l’areo non ci sono posti a separarci (così come in aeroporto due no ed uno si) nell’aereo. Il personale scorbutico e non ha fatto rispettare le più normali norme. Se fosse
Il volo è andato bene, peccato per il ritardo di quasi un’ora
Punti positivi: "Crew was great"
Punti negativi: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Punti positivi: "Quick flight, arrived early! That part was great!"
Punti negativi: "Boarding is a joke. Everyone hoards the gate and there is no organization. Recommend using boarding zones. Italians have no idea how to make lines."
Punti negativi: "Dovrebbero misurare la temperatura a chi sale in aereo in periodo di COVID"
Punti positivi: "That finally we arrived. 6 hours delay."
Punti negativi: "Everything. Poor management from Volotea and very poor services from SACBO."
Punti positivi: "The crew did a fanstastic job!"
Punti negativi: "The seats werent the best and my seat didnt have a window."
Punti positivi: "Volotea is a you get what you pay for service. The budgetness of the company can be annoying at times. If I pay for a snack can I get some water?"
Punti negativi: "Going anywhere but Catania"
Punti negativi: "We did not arrive on time to the flight because our conection delayed and the airfligt company did nothing to help us."
Punti negativi: "High baggage and other fees that are not publicized. Web site just says check bags start at 15 euro, actual price was over 50 euro."
Punti positivi: "L’agenzia per le emergenze, FAS airport service, a cui si sono rivolti è stata eccezionale. Lidia Suardi è SUPER!!"
Punti negativi: "Tutto può essere migliorato: il volo è stato rimandato 3 volte e poi cancellato. Le spiegazioni insufficienti. Prima, l’unica alternativa proposta è stata il pullman. Quando, alle 22, solo pochi erano rimasti, ci hanno riprogrammati al giorno dopo pagando transfer e albergo, ma io avevo già pagato"
Punti negativi: "The return flight was very turbulent, but mostly close to take off and landing."
Punti positivi: "Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly."
Punti negativi: "Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company."
Punti positivi: "Puntualità e rapidità"
Punti positivi: "Checking and boarding were easy. Also email reminders were helpful."
Punti negativi: "Could they spare a drink of water? They charged extra for everything, including the air you breathed."
Punti positivi: "Low cost"
Punti negativi: "Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing."
Punti positivi: "Not much"
Punti negativi: "Boarding process stinks. You have 2 groups but board them all at the same time well let's say start to board by having us wait outside for 20 minutes in 90 plus heat. No water then stand on a hot bus for another 15 or 20. If we want a water after heat stroke it's 2.50"
Punti positivi: "Organization in boarding the plane"
Punti negativi: "When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours"
Punti positivi: "We got there"
Punti negativi: "About 50 minutes late, hard landing, and worst of all they called us for boarding and we went out of the semi-comfortable terminal and STOOD in the HOT sun. Our plane hadn't even landed. We stood out there for 40 minutes. Voltea is even a worse version of Spirit Airlines"
Punti positivi: "A flight es eventually arranged"
Punti negativi: "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."
Punti positivi: "Accepted phone scans of our boarding passes. Decent price Nice crew Left a little late but still managed to arrive 15 minutes early on a one hour flight."
Punti negativi: "I only gave one star for food but I didn't buy any food so I would rather have a "not applicable" category."
Punti positivi: "Tutto mia piaciuto"
Punti negativi: "Tutto ok"
Punti negativi: "L'attitudine del personale, corretta ma triste e impersonale. Solo pronti a vendere e non dare servizi"
Punti positivi: "Staff was friendly"
Punti negativi: "Flight was delayed, planes are old, no entertainment and boarding process was unorganized"
Punti negativi: "Volo in ritardo di oltre 4 ore. Poiché già in passato, in situazioni analoghe, il volo è stato poi cancellato all'ultimo minuto, ho deciso di fittare un auto e di muovermi con questo altro mezzo"
Punti negativi: "2 ore di ritardo e nessuna informazione"
Punti negativi: "Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00"
Punti positivi: "Excellent price and route. Very friendly crew. I didn't need much for a 2hr flight. Met all my expectations."
Punti positivi: "Piloti e personale cordiali. Essere sempre stato contattato tramite email per le variazioni sul volo. Perciò servizio ben organizzato"
Punti negativi: "L'attesa, sempre in ritardo, per questo viaggio e chi si trova nei ultimi posti, rumorosità del volo causa mottori"
Punti positivi: "Flight was fine once we got going but one staff working made for a long long line and a half hour delay. Staff were excellent though."
Punti negativi: "Scheduled departure time was 4:00 p.m., but we did not leave until 11:00 p.m. due to a problem with the fuel level indicator. We were kept in the departure gate for 7 hours without a proper explanation in English. When they finally realized they could not repair the plane, they put everyone on another plane. We were given a voucher to use at the snack counter for 10 euros per person, but when we got to the counter there was no food or wine left. Imagine, running out of wine in France! I understand that mechanical issues on planes happen, but it was left far too long to attempt to repair it. A replacement plane should have been supplied after a one hour delay, not 7 hours."
Punti positivi: "Personnel were helpful, polite and spoke English as well as many other languages."
Punti negativi: "Volotea is a low cost airline that charges for early seat assignments, printing boarding passes, luggage and drinks on the flight. There is a service charge added to everything. It isn't as low cost as it initial appears. Beware"
Punti positivi: "Good short flight"
Punti negativi: "Short flight, no food or entertainment"
Punti negativi: "There was no airline or flight by his name ."
Punti positivi: "Nothing"
Punti negativi: "Check in started at 9:05 and boarding was at 9:25, we arrived at the airport (which has 1 gate) at 9:10. There was no one at the check in counter until we asked the security guard for help. At 9:30, the Volotea attendant came back and said we were late and missed boarding and it would cost another 180 euro to get on the plane!! Beware!!! -They have a 20 kg or 44 lb weight limit instead of 50 and will charge you an additional 60 euro per bag of over 44 lbs! -Print your own boarding passes, they charge 20 euro per passenger if they have to print it at check in. -There are fees all over the place, it is a SCAM!"
Punti positivi: "Nothing"
Punti negativi: "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."
Punti negativi: "Everything"
Punti positivi: "Too short of a flight for food and entertainment! Smooth flight. No complaints"
Punti negativi: "Hidden fees everywhere with this airline as well as smaller than usual carry-on requirements. My carry-on that fit everywhere else but cost me an extra 40 euros to check with this airline. Also a young women was told at the check-in counter that her carry-on was acceptable but at the gate was told different. They then preceded to demand 60 euros cash as a penalty. Just wasn't right."
Punti negativi: "Mi è stato fatto pagare due volte il check-in in aereoporto, sia all'atto della prenotazione che in aereoporto."
Punti negativi: "Pagare il posto al momento del checkin"
Punti positivi: "We printed the boarding passes a week prior and we were ready to go! However Volotea emailed us 24 hours prior to tell us some information had changed and we had new boarding passes. We were worried that we had to pay extra as we were already traveling and could not print the new boarding passes. It was no problem! We downloaded the app and the crew just scanned the app boarding passes. It was a huge relief."
Punti negativi: "Assolutamente troppo freddo in cabina... c'era pure il fumo bianco che usciva dai condizionatori da tanto freddo faceva!!! In poco più di un'ora mi sono preso una sinusite durante il volo d'andata! Per di più il carrello delle bibite è passato dal retro dell'aereo verso il davanti per cui la maggior parte delle persone ha pensato che tornasse indietro per poter prendere un bicchiere d'acqua e invece niente. Una volta arrivati a prua dell'aereo hanno messo via il carrello."
Punti positivi: "Errrm...that we actually got to Palermo alive, that was nice."
Punti negativi: "Kind of sneaky with the hand luggage, you may well have the guidelines in small print somewhere, but you really should allow people to check their bags in online before the flight, as opposed to paying 80 euro per bag, so 160 euros for two bags that didn't even weigh 10kgs each. RyanAir would have been able to fly us the same trip for that alone, with bags! Then when we were boarding, both of our seats were taken - the flight attendant said "Welcome to Italy". So, that's our story. In a nutshell, overpriced, and didn't get the seats on our boarding passes..."
Punti positivi: "price was great for our flight, otherwise it was like any other flight, nice attendants, nice clean plane, on time"
Punti negativi: "Was delayed and had to cancel flight and book a different airline"
Punti positivi: "on time inexpensive and nice flight attendants"
Quando i viaggi sono operati da due diverse compagnie all'andata e al ritorno, e' opportuno essere molto piu' chiari al momento della prenotazione sulle condizioni e i costi applicati al bagaglio (in particolare con Easyjet che e' molto pignola su questo)
Numero banchi per drop bag insufficienti, un’ora di coda
Non mi piace che non sia regolata la discesa dal velivolo. Fila per fila.sarebbe l'ideale, invece tutti ammassati
Punti negativi: "Puntualità"
Punti negativi: "Volo in ritardo, gente ammassata al gate, informazioni all'ultimo momento"
Punti positivi: "Very little to like flying like this"
Punti negativi: "This is a cut rate airline and if that is what you want and nothing else available this is your flight"
Punti negativi: "Ritardo"
Punti positivi: "The seats were more comfortable than on the way out. Crew were friendly, polite and efficient. Took off on time and landed early"
Punti negativi: "Boarding - why do EasyJet put you through the boarding gate only to then have you queueing on a staircase or air bridge? They do this every time, so you end up with no seat. Also, check in was really slow, even though we were only doing a bag drop as we'd checked in online."
Punti positivi: "The boardin personnel was unbelievably rude..they didnt let us board our very small luggages despite the plane was half empty. When we insisted they started laughing and threathen us of letting us miss our flight,with the attitude ignorants display when they are given a bit of authority"
Punti negativi: "Change boarding personnel"
Punti positivi: "Budget carrier. No frills. You get what you pay for."
Punti negativi: "At least provide water."
Punti negativi: "1 hr delay. It should be more punctual"
Punti positivi: "clean, efficient"
Punti positivi: "Easy boarding prep was and bag check! Flight attends and crew were very pleasant!"
Punti negativi: "Nothing"
Punti positivi: "I couldn't tell you. They were basically non existent."
Punti negativi: "Easy jet lost my bag. For four days. I had to go back to Naples airport and find it myself"
Punti positivi: "4 hour delay."
Punti negativi: "On time. At least vouchers."
Punti negativi: "More clerks for checkin/baggage; some organization in queuing to board. It was total chaos and the staff seemed very stressed."
Punti positivi: "Cordiale il personale. Pessimo il comfort aereo"
Punti positivi: "Courteous crew. Helpful at check in."
Punti negativi: "No Entertainment. Luggage limits. No food. Selling items during flight."
Punti positivi: "Crew was fine"
Punti negativi: "EVERYTHING ELSE"
Punti positivi: "Tutto"
Punti negativi: "Niente"
Punti negativi: "Luggage payment check in and boarding is too slow and inefficient"
Punti negativi: "Too many delays with a lot of miss information"
Punti positivi: "Don’t sit in Window seat 40A. Smallest on the plane."
Punti positivi: "La fila a Nizza era chilometrica ed ho rischiato di perdere il volo"
Punti negativi: "Più personale alla registrazione"
Punti positivi: "Simpatia ed educazione del personale a terra e a bordo . La colazione era buona e decisamente ottimo il prezzo che normalmente nelle altre compagnie è ben superiore. Decollo ottimo, capitano simpatico, atterraggio ottimo"
Punti negativi: "Non volovo imbarcare la mia valigia a mano, benché sapessi già che lo spazio per tutti non c’è; solo che è un peccato."
Punti positivi: "Personale ok."
Punti negativi: "Pulizia aereo. Imbarco caotico, poco spazio, lunga attesa."
Punti positivi: "Tutto tranquillo"
Punti positivi: "Velocità ai controlli verso il gate, collegamento via treno, puntualità del volo."
Punti positivi: "It was a short and cheap flight."
Punti positivi: "Everything was so speedy with them, the checkin process, boarding and off boarding it’s all done with such efficiency and purpose. Staff are incredibly friendly and I think that they do a terrific job for such fair pricing.Would absolutely recommend them over the other budget carriers!"
Punti negativi: "There’s no entertainment, so bring downloaded Netflix movies, or a book. I gave a slightly lower score for food as my first choice was not available."
Punti positivi: "Sempre perfetto"
Punti negativi: "Volo in ritardo"
Punti positivi: "Arrived on time."
Punti positivi: "Price"
Punti negativi: "Chaotic boarding zero food and drink"
Punti positivi: "Once we were on board the airplane, the flight was comfortable and just fine. The crew were competent and pleasant and the amenities acceptable."
Punti negativi: "The intake of passengers and check in was horrible and embarrassingly slow. It was a poor logistical plan and handled poorly by your onsite staff. And your rules compound the problem. The same for the arrival! The cheap fare was evidently offset by what seemed like a mile walk to customs after we got off the bus. Again it is poor logistics and planning."
Punti negativi: "My luggage box has been destroyed and now I have to deal this task with easyJet"
Punti positivi: "EasyJet is always a good option. Baggage is included which is not common these days among small airlines. Flight attendants are very friendly."
Punti negativi: "No comp snacks or drinks I had these on Easy Jet from London to Prague!!!"
Punti positivi: "Not much. I think anything we liked was about the airport staff, not the easy jet staff. The customer service lady was efficient, but not helpful and kind of rude and all she kept saying was “well everyone else made it”. The plane was also not full (I believe she said 60 people, maybe 58 not including us)."
Punti negativi: "The plane was departing at 8:25 and boarding at 7:55 according to the ticket. At 7:57 there was no gate announced for the flight yet, so we went to the bathroom, came out and saw our gate and headed there. We got the gate wrong, but were only about 5 mins out of the way, so me and my 70 year old grandmother ran through the terminals and we got to the correct gate at 8:16 (less than 20 minutes from the time the gate was announced) and they would not let us on. Easy Jet’s policy (which we have a picture of) is that the gate closes 30 minutes before departure, but we did not even have a gate until less than 20 minutes from the departure. We did not hear them announce our names or last call (until the minute before we got there, and it did not seem like if they would have let us on if we were one minute earlier either). After this whole ordeal and being at the airport on time and through security in time, we went to talk to the check-in person to see what we should do. We stood in line and did not get called up (3 people did not have customers but were not calling me up), so I asked and one girl reluctantly said I could see her. As I was telling her what happened, she got a phone call, answered it in the middle of my explanation, and then chatted for a few minutes with another coworker about who was working and who was going on lunch when. After she hung up, she looked annoyed at me, and I told her again what happened, and she said she could help and to go to customer service. At customer service, we asked to see if we could get on the next flight which wasn’t leaving for over 7.5 hours, which they said we could but would have to purchase our tickets and luggage all over again. The person working was mostly professional, fairly efficient, but pretty callous overall. On top of all this, when they pulled our luggage off the flight (somehow they can board a flight of 60 ish people and still have time to remove our luggage), they pulled one of the wrong suitcases off so we had to go collect our luggage at or destination, and someone else went luggage-less. Ultimately, my grandmother’s first European trip and this was the worst experience we’ve had so far, but after $200, 6 hours, and tears from both of us, we made it to our destination and will never fly Easy Jet again."
Punti positivi: "Our flight was delayed two hours due to mechanical issues. They were very apologetic - customer service was great."
Punti negativi: "Delayed flight"
Punti negativi: "Ritardo di un ora"
Punti positivi: "Seats were as expected. Staff were friendly. Food was alright, but not much choice for gluten free! First officer explained the route we were taking home, which I find interesting and not all airlines do this now. Might have been nice to be told a little more at points on the way home. Smooth flight and landing, and ahead of schedule too! Luggage reclaim was quick too."
Punti negativi: "The queue at check in was ridiculous! 1 lady serving with another for priority only. We stood in the queue for well over an hour and a half, which meant we almost had to literally run to board the plane! Not as relaxing as we'd hoped, especially as we arrived 20 minutes before the check in opened!"
Punti negativi: "La cortesia è puntualita"
Punti negativi: "Late again!! This flight has a 100% record of being over 30 mins late!"
Punti negativi: "Mi hanno obbligato ad imbarcare anche il bagaglio a mano nonostante fossi tra i primi 70 passeggeri e con il check in fatto on line. Non mi piace!"
Punti positivi: "Come sempre niente da dire sul personale e sul volo"
Punti negativi: "Ho appreso del ritardo di quasi un’ ora solo scaricando la app....."
Punti positivi: "Non ci hanno fatto la fastidiosa richiesta di imbarcare in stiva il bagaglio a mano, tipica di un concorrente irlandese. Personale estremamente gentile. Atterraggio morbido."
Punti negativi: "Niente"
Punti negativi: "Oltre 5 ore in aereo per un volo da 2h20m è davvero incredibile"
Punti negativi: "Siamo partiti con 40 minuti di ritardo"
Punti negativi: "In ritardo di 1 ora"
Avere idea dei motivi del ritardo o avere un omaggio per farsi perdonare (bevanda omaggio, dolce, ecc)
Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
La gentilezza delle hostess
14 ore di ritardo, 1 ora e 20 per parlare al call center, che altro dire…
Aereo nuovo e comodo (A321 neo) Prenotazione su app intuitiva e prezzi competitivi.
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
Ritardo ingiustificato di 1:40h
Sempre in ritardo di 2 ore. Scandaloso
Pessimi per quanto riguarda il ceckin. Non mi è stato possibile fare il ceckin online perché siamo all’ndata che al ritorno mi dava un errore dovuta al loro sito e mi hanno fatto pagare 41,50 per il ceckin in aeroporto a Malpensa.Gia all’andata avevo inviato un’email di reclamo ma non c’è stata risposta! Penosi!! Peggio della Ryan Air! In futuro eviterò Wizz Air!!!
I voli sono sempre in ritardo.
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Punti positivi: "la cortesia e dissponibilitta del personale ,e orario preciso"
Punti positivi: "Crew were very professional"
Punti negativi: "The seats"
Punti positivi: "Flight duration"
Punti negativi: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Punti positivi: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Punti positivi: "The food options were amazing and the wine was very nice!"
Punti negativi: "Larger leg room"
Punti positivi: "fare"
Punti negativi: "boarding process felt like herding"
Punti positivi: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Punti negativi: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Punti positivi: "personale cordiale, posti piccoli e non molto comodi."
Punti positivi: "The cheap fares"
Punti negativi: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Punti positivi: "crew and boarding was nice"
Punti negativi: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Punti positivi: "Il volo ha avuto 3 ore di ritardo!"
Punti negativi: "La comunicazione relativa al ritardo"
Punti positivi: "Imbarco e sbarco collegati direttamente all'aerostazione. Personale sorridente e gentile. Tempi rispettati. Posti comodi."
Punti positivi: "Le hostess"
Punti negativi: "LA PUNTUALITA'"
Punti positivi: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Punti negativi: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Punti negativi: "puntualità"
Punti negativi: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Punti positivi: "Il prezzo"
Punti negativi: "Ritardo di un’ora alla partenza e di un’ora circa al nastro bagagli"
Punti positivi: "Interni dell'aereo, atterraggio e gentilezza del personale"
Punti negativi: "Il ritardo di mezz'ora della partenza"
Punti positivi: "On time departure"
Punti negativi: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Punti positivi: "Flight arrived"
Punti negativi: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Punti positivi: "Staff cheerness"
Punti negativi: "Nada"
Punti positivi: "Entrambi i voli hanno registrato un forte ritardo,quello di ritorno addirittura di 2 ore."
Punti positivi: "Got me to where I was going and the airline stewards were polite and helpful."
Punti negativi: "Like all budget airlines, Wizzair has low fares and anything else is a nickel and dime game. When did a cup of coffee cost anything? Is this the norm? I would not know. I travel with a musical instrument (guitar) in a soft case. Easily fits in overhead bin compartments. The airline would not allow me to carry it on (only recourse was to purchase a second seat for it). I was forced to pay a baggage fee (around $70 u.s.dollars). For what? To pray it doesn't come back to me damaged? To their credit, it did not..."
Punti positivi: "We got to our destination."
Punti negativi: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Punti negativi: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Punti negativi: "The flight was delayed and there was even no information about it. Gate number was changed after boarding time and we didn’t hear any appologize not even receive some meal vouchers or food on board. We arrived more then 1 hour later- I can not evalute this as a good service."
Punti positivi: "The crew was very nice. The flight was ok"
Punti negativi: "Not much of a food choice.."
Punti positivi: "La semplicità è velocità di imbarco"
Punti negativi: "Ritardo di oltre un'ora per il mio volo LTN-BRI"
Punti negativi: "Già alle 10.45 stamane si sapeva che il volo avrebbe avuto 3 ore di ritardo e nemmeno un mail/sms per informare in anticipo del ritardo"
Punti negativi: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Punti positivi: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
Punti positivi: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Priority boarding waining, standing to the gate for long, while crew not ready for boarding. All the rest excellent. Food n/a, reason for lower rating
Tutto ok soprattutto il personale di bordo ed il pilota...
And everything was right on time. They could offer a glass of water.
The lights in the inside of the plane were like strobe lights, poor functioning.
The staff were very strict on following the disembarking procedures in line with COVID restrictions which I really appreciated
Sono molto efficienti nel dirigere i passeggeri in uno sbarco educato
Punti positivi: "the price"
Punti negativi: "The members at the checkin desk did not speak english well and would not do a required visa check that the website said needed to be done to validate our boarding passes."
Punti positivi: "Puntuale e velocissimo arrivati con 20 minuti di anticipo"
Punti positivi: "l imbarco troppa fila"
Punti negativi: "tante cose"
Punti positivi: "personale"
Punti negativi: "puntualità"
Punti negativi: "Ritardo di quasi 2 ore no comment"
Punti positivi: "Staff were kind entertaining and friendly"
Punti negativi: "Boarding was a bit long"
Punti negativi: "L’imbarco dall’aeroporto di Catania è stato molto lento con conseguente ritardo!"
Punti positivi: "Was reasonably on time"
Punti negativi: "Lagguage took for ever to come out."
Punti positivi: "On time. Fast boarding."
Punti negativi: "Eveything was making cracking noise.. walls, chairs, windows, floor etc.. and we flew in to a thunderstorm that could have been avoided if we took a slower root.. but they rather risk ut than being a little bit late... The windows were white and grey sue to the rainy clouds and then super brigth as lightnings struck.. the plane was shaking like crazy..."
Punti negativi: "pulizia, ma dipende da passeggeri"
Punti positivi: "Nothing"
Punti negativi: "Ryanair’s app was down preventing me from check-in for my flight. When I went to the counter to get my boarding passes printed, the agent informed me that they where going to charge me 55€ per ticket. I think this is unfair! Never flying again with this airline!"
Punti positivi: "Nulla"
Punti negativi: "Tutto"
Punti positivi: "Io nuovo aircraft Boeing 737-800 skyview"
Punti negativi: "I RITARDI LA MISERIA, ALTRO CHE 90% DEI VOLI IN ORARI."
Punti positivi: "Niente , 3 ore di ritardo , il personale a bordo è lo stesso che trovi nei bar , cercano di venderti qualsiasi cosa"
Punti negativi: "Tutto"
Punti negativi: "Siamo rimasti 20 minuti in attesa sul Bus per la pista di decollo respirando CO2,,,,, che schifo"
Punti positivi: "Excellent"
Punti negativi: "All good"
Punti positivi: "Tutto: Accoglienza e professionalità in modo particolare."
Punti negativi: "Niente"
Punti positivi: "Il personale sono molto gentile."
Punti negativi: "Il nostro volo è stato con un ritardo di più di tre ore e non hanno comunicato con più precisione, e ci hanno dato un buono di € 5,00, A me particolarmente mi piacerebbe in sconto nel biglietto."
Punti positivi: "Velocità e precisione"
Punti negativi: "Persona oversize di fianco senza averle fatto prendere 2 posti"
Punti positivi: "Personale gentile e volo arrivato in anticipo"
Punti negativi: "La velocità d'imbarco"
Punti negativi: "They lost my stroller"
Punti positivi: "Volo spostato da Catania. A Comiso. Ritardo di unora emezzo cause totale"
Punti negativi: "Volo in ritardo ed ho perso il treno spendendo 128€ in táxi fino a casa!"
Punti positivi: "It was a great flight staff A1 and beautiful flying from knock, hadn't done for years , hot paninis great food better than Emmirates I flew with over the Christmas"
Punti negativi: "Partire in orario Chek in mlt lenti, un sl addetto"
Punti positivi: "Personale gentile."
Punti negativi: "Spazi angusti...pulizia mediocre. Snellire procedura di imbarco onde evitare ritardi per partenze."
Punti negativi: "In ritardo, mi ha fatto perdere l’aereo successivo"
Punti positivi: "Niente"
Punti negativi: "Ritardo e senza motivo 1 ora"
Punti positivi: "Excellent pilots did their job very well, despite bad weather."
Punti negativi: "We missed our flight because ryanair had originally put gate A7 when we got there (we arrived about an hour and a half early). And then later, they changed the gate to A9. When we realized what had happened the plane had already boarded (although not yet taxied) and they would not allow us to board. We had to buy another immediate flight and spend 100 euros each unexpectedly. Terrible experience."
Punti positivi: "Hacen lo básico"
Punti negativi: "El proceso de abordaje"
Punti negativi: "Checking bags was a disorganized nightmare."
Punti negativi: "quasi 3 ore di ritardo, dalla partenza, e io sono andato via prima .......arrivo a napoli 1ll'0'1 di mattina del 2/10....da quello che ho letto"
Punti negativi: "Il tempo d attesa e l atterraggi"
Punti negativi: "Uncomfortable small airplane"
Punti negativi: "I was already checked in and when I got to the counter they told me that I was not checked in even though I had my boarding passes printed. Almost lost he plane. They lost my luggage’s and very very very bad customer service. Would not recommend it."
Punti negativi: "Delyed flight for 1h30min"
Punti negativi: "It was delayed"
Punti negativi: "The flight was delayed by almost four hours."
Punti positivi: "Nothing !!"
Punti negativi: "Had to pay for not checking in 2hrs before 55 euros per person, After booking information there isnt clear enough notification asking for prior check-in. Flight attendants allowed anyone and everyone change seats before takeoff .. simply seems like Ryanair has no procedures and rules to follow... flight attendants look like they are on life support.. no smiling or kindness whatsoever... Seats were really uncomfortable, cant even recline the seats. Landing was scary. Budget of all budget airlines.. simply a joke and a waste of money ... vueling or easyjet is a 100 times better"
Punti positivi: "The flight was fine"
Punti negativi: "Check-in on Stansted airport was completely messed up. Nothing was convenient. We almost missed the plane. They charge for everything. No good procedure in place"