Imbarco veloce e non accalcato, breakfast ottima . Puntuale. Personale cordiale.
Procedura di imbarco ad Istanbul imbarazzante, personale non preparato ed in alcuni casi arrogante
Over all was okay. I asked for pillow 2 times never got it,
Impossibile , volo IST MXP annullato !!!!! ci hanno portati a Roma , noi siamo di Torino , fate richiesta eventuale di rimborso dalla vostra agenzia. !!!!!!!!!!!!!!!!!!!!!! siamo tornati a Torino in treno a spese nostre. Cercate di essere onesti con le recensioni. No come Tripadvisor !!!!!!!!!!!!!!!!
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti negativi: "If the disembarking didn't take 45 minutes."
Punti positivi: "Crew amazing, seats were comfortable."
Punti positivi: "Nothing was good"
Punti negativi: "Everything can be improved"
Punti positivi: "Flight was cancelled"
Punti positivi: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Punti negativi: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "I don’t like any thing take them over 5 hour to take me to the hotel"
Punti negativi: "Everything I don’t like I don’t think so I will fly for free even"
Punti positivi: "Food was good as it is typical on Turkish Airlines."
Punti negativi: "The check in process was terrible. I specifically requested seating together with 2 small children and an injured daughter. The check in process was the most chaotic I've seen in recent times. No clear order, no clear counters. We bounced back and forth before we checked in our luggage. At the gate, another long chaotic line of multiple questioning and bag/body search before we boarded buses to our plane. When we boarded we found out we were split at 2 or 1 seat arrangements (out of 5 travelers). After complaining, there were able to seat at least 3 (with one lap child) together and 1 separate. The plane was uncomfortably hot all flight long despite notifying the flight attendants. The one restroom ran out of soap in the first hour of the 11 hour flight. They quickly ran out of a choice for lunch option and snacks. I fly Turkish Airlines frequently and I usually am satisfied, but this was exceptionally bad experience."
Punti negativi: "Hi, Your company lost one of my check-in bags. I am in Bucharest now, still waiting for my bag. Nobody knows where my bag is. Please, help find it! Under Doinita M Toranzo's name, big red bag! under Thank you!"
Punti positivi: "I loved everything, the ticket purchase, the check in, the free first bag, the cabin crew, the amazing food and eating with non plastic forks and spoons."
Punti negativi: "The plane was a little too cold.i noticed that 90% of the people on the plane had covered themselves in blankets."
Punti positivi: "Nothing special"
Punti negativi: "My preselected isle seat in the third row, where there is usually more legroom, got switched without notice, and at boarding time I was given a middle seat a lot further back."
Punti positivi: "Only two thing. The bathrooms and the intertainment"
Punti negativi: "Seats are very compacted, lack of space and so close to reduced leg room resulting an agonizing experience to a new level of torture, unnacceptable on 14 hrs of imtercontinental flight. One word “horrid”"
Punti positivi: "Easy and intime boarding"
Punti negativi: "Need to include sea food in your menu"
Punti positivi: "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
Punti positivi: "Food was good"
Punti negativi: "I had to wait until 9am when the counter for baggage registration was open. I arrived to Madrid from Lima at 5.30 am"
Punti negativi: "They stole Items from my bag"
Punti positivi: "Nothing"
Punti negativi: "Everything"
Punti positivi: "Turkish Airlines always has decent food and entertainment."
Punti negativi: "An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti negativi: "Coffee ahould have been served sometime before landing and not in the middle of the flight when everyone was asleep. Entertainement options were practically zero"
Punti positivi: "Food was pretty good. There was a large selection of entertainment options which was nice. Crew seemed pretty friendly. USB and plug point are extremely nice."
Punti negativi: "There isn't a lot of room in front of seats to place personal items. The cleaners did not so a good job, as trash was found in pockets."
Punti positivi: "The great work of crew members taking care of passegers."
Punti negativi: "Nothing."
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti negativi: "The service was very professional."
Punti positivi: "The crew was friendly"
Punti negativi: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Punti negativi: "The food was low quality and delivered in a demeaning fashion."
Punti positivi: "The courtesy you gave all the passengers"
Punti negativi: "The 14-hour trip that made it hard for comfort it wasn't your fault just a distance that I had to go"
Punti positivi: "Service. Very professional staff. Great food and drinks."
Punti negativi: "There was a delay with boarding. Then there was a delay with leaving off, maybe an hr late and then we arrived there was a delay getting off. I did not get off the plane until 630 even though plane arrived at 549 exactly."
Punti positivi: "Crew needs to be more attentive and polite. One of the crew member passed me with out asking what to drink I waited until she comes back to tell her I didn't get a drink you just passed me she said ok what do you want . It took me by surprise her rudeness was un expected there was no apologies at all. This iwas my first time to fly with Turkish Airline. It is sad that just one member can influence the overall perception of the flight experience !!!!!"
Punti negativi: "I hope this young lady get the proper training to be polite for your upcoming flights!!!!"
Punti positivi: "Great flight and awesome entertainment"
Punti negativi: "The food is too small"
Punti positivi: "Crew did a good job handling a stressful situation."
Punti negativi: "Security process for boarding is a mess, with absurd redundancy and tiresome rechecking of passports an d boarding passes, inconsistent application of carry on rules and long waits. Then we boarded and sat for two hours. The aircraft should be checked out and ready to go before boarding. Then, in Chicago, it took almost 2 hours to get our luggage."
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti positivi: "At least there was a good selection of movies"
Punti negativi: "Of the frequent number of flights I've taken in the past year, this was the most unexceptional. Nothing stood out, good or bad. Food was bland, attendants were just doing their jobs and never saw one walk up and down the aisle between services to see if there were any needs or concerns."
Punti positivi: "Seats and entertainment"
Punti negativi: "Crew"
Punti positivi: "Everything except the chair was uncomfortable"
Punti negativi: "I missed my first night of a booked hotel and activities, and I wasn't refunded for all of it."
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Priority on boarding does not work, because all passengers are taken to the plane in the same bus.
Good value for money. Small snack and free drinks. And most important: on time!
Punti positivi: "Good choice on the cabin crew. Reminds me of Vijay MALYA's Kingfisher calendar girls at their startup. Being naughty. Overall crew very courteous and importantly bilingual."
Punti negativi: "Food option for Economy was a pleasant surprise, perhaps could be switched for just hot and cold beverages with a snack... a big grandma cookie... choices of indulging/ healthy/ neutral."
Punti negativi: "Business class is basically what economy is on Air France or Swiss"
Punti negativi: "Healthier food."
Punti negativi: "They were very strict with the weight. Everything else was perfect"
Punti negativi: "It was what I expected. Nothing incredible but good"
Punti positivi: "Ground crew and cabin crew were very helpful and efficient"
Punti positivi: "That i got home - finally..."
Punti negativi: "Almost everything."
Punti positivi: "Good pilot."
Punti negativi: "Boarding."
Punti positivi: "Staff recognized that there were too many people in the bag drop line and added more agents."
Punti negativi: "We didn't get the drinks we asked for, but we didn't complain. We could probably have sorted it out."
Punti positivi: "Nothing"
Punti negativi: "My flight was cancelled. I was rebooked and I have no bags in Beirut"
Punti positivi: "We were served a good little sandwich for a snack."
Punti negativi: "We went though boarding only to stand in a long line for 10 minutes or more waiting to get into the plane. They could have started boarding later."
Punti negativi: "It was all great, apart from the bus we needed to board both sides air sides which delayed and complicated the process. Boarding at the terminal itself is much better."
Punti positivi: "Not much! Boarding was a nightmare, nobody knew which was the gate and actually they never put it up on the depatscreen. I felt like cattle!"
Punti negativi: "Get organized! Let the passengers know the gate, board by zones instead of a cattle call 45min. before boarding and having to endure the pushing and shoving during this time. Getting in an airplane where people are trying to find a place for their belongings, not finding any and clogging the way."
Punti positivi: "Assistenti competenti"
Punti negativi: "Avrei dovuto specificare che sono vegetariano"
Punti negativi: "Terrible customer service. Rude and unhelpful. They refused to do a spelling change on my name and forced me to purchase a second ticket. The flight was 25+ minutes late taking off due to lack of organization at passenger check-in. It really is a shame that Agean is pretty much the only option to Istanbul (IST) from Athens."
Punti positivi: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
Punti negativi: "The seats were uncomfortable for this length of flight and space very limited."
Punti negativi: "Missed connection and following flight delayed"
Punti negativi: "No jet bridge at either location"
Punti positivi: "Crew very helpful and happy to assist Good communication"
Punti negativi: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Punti negativi: "The food was all meat and I am a vegetarian"
Punti positivi: "Clean aircraft. On time. Crew very attentive."
Punti negativi: "Seats are too close together. I could not lower my tray table without hit my stomach: I would like to see some kind of entertainment."
Punti positivi: "Seats. Food"
Punti positivi: "Friendly staff Delicious food Comfy seat Timely breakfast served quickly"
Punti negativi: "Had to put my carry on luggage far from my seat since there were too many people with carry on"
Punti positivi: "This flight was great."
Punti negativi: "They locked the bathrooms whenever the staff were passing around drinks, food, or collecting garbage. They claimed it was due to "safety" but every staff was easily walking around passing around drinks. There was no turbulence. Even when multiple people tried to get up to go to the restroom, they sent them away. Finally, when they unlocked the bathrooms after a good 30 mins, there were HUGE lines. They did this multiple times. It doesn't make sense to lock the bathrooms that long. People need to use the restroom and then they create larger lines which is more dangerous because even more people are standing up at the same time. Doesn't make sense. Will probably not use this airline again if this occurs again."
Punti positivi: "Same as above"
Punti positivi: "Nice aircraft , excellent crew"
Punti positivi: "Actually every thing were smoothly going"
Punti negativi: "The trip were As per flight schedule on ticket without further delay. I enjoy on Greece Athens little bit then I moved to Budapest."
Punti positivi: "I liked getting a meal and drinks without having to pay extra. We didn't see that a lot during our month in Europe."
Punti negativi: "My only complaint is the €60 Euros for my checked bag. That was painful."
Punti negativi: "I did not understand flight attendants in english because of their bad pronunciation and I did not know what their saying all flight."
Punti negativi: "I had round trip flight with Aegean airline from Santorini to Athen and Athen to Santorini, Both flights had DELAYED FOR ONE HOUR!!! My gateleg table was broken on Athen to Santorini flight so I ate my lunch in a hard way!!!!! On the way back after one delayed finally we arrived at Athen airport and I had two more flight to caught. when I got my luggage do the next flight I realized literally my luggage was destroyed!!!!"
Punti positivi: "Staff was friendly."
Punti negativi: "They lost my bag"
Punti positivi: "That we survived"
Punti negativi: "The crew had no control over any situation. The flight attendants were abrupt and clearly didn't want to be there. I have never felt so much anxiety on a flight due to a flight attendant jot being able to do her job with competence. I will avoid this airline at great lengths for the future.not to mention it was the most uncomfortable plane and the pilot may have still been getting his hours to fly? Not sure."
Punti positivi: "They compensated us with a free one-way plane ticket (with lots of restrictions) and refreshments at the airport cafe."
Punti negativi: "The flight kept being delayed and they jerked us around for several hours, updating the departure time three or four different times and changing the gate but not updating the board or consistently making announcements. They should have just made a decision and stuck with it and better communicated what was going on. My poor friend was waiting for me in Larnaca so she stayed at the airport each time thinking I would soon arrive."
Punti positivi: "The crew was generally ok. Governed again by Aegean's old fashioned standards where crew has to be female almost fashion models, but this has nothing to do with the crew who was very professional and courteous but with the hiring policies of the company instead. The food was generally very well cooked (but ... see negatives section)"
Punti negativi: "The flight was from 2-5am (local destination time). The company/captain/crew made the decision to have the lights on during the whole flight. The service of drinks and refreshments had to stop for some minor turbulence (I've had much worse where service was uninterrupted). We had to wait until 30 minutes before landing to be served food. It wasn't clear if this was the company's way of apologizing for the interruption of service. They served us a full course dinner with baked pasta with cheese and beef at 4am. I found that to be quite random, disorienting and inappropriate. There was no entertainment options provided on flight"
Punti negativi: "Overbooked our flight, charged way too much for baggage, clueless employees"
Punti positivi: "Purchased these flights and had no idea baggage was not included. It was not transparent up front and I potentially would have purchased a different airline had I known."
Punti positivi: "Loved the free food and coffee, the only airline that I've flown that offers such anenities"
Punti positivi: "Was pleasantly surprised to get a complimentary tasty meal and glass of wine from the polite elegant cheerful staff"
Punti positivi: "Clean, smooth, on time"
Punti negativi: "Not interesting"
Punti positivi: "The cabin crew was extremely helpful and patient with those passengers who were struggling to place possessions in overhead bins. While leaving the aircraft, I was able to call out to the captain that it was an excellent flight and he responded with a big grin."
Punti negativi: "Apparently when booking a ticket with Aegan one check bag is not included unless indicated at the time of purchase. This was a surprise to me since during the purchase process this was not highlighted. Additionally the boarding process was VERY unorganized . No clear lines people just rushed to board even though specific numbers were annouced."
Punti positivi: "Flight was canceled and had to stay 3 more nights took boat to Athens. Missed work at home . It cost me over 1000.00 dollars. Reservation was never made by you. I will never use kayak again. Being a senior I became very stressed in a strange country"
Punti negativi: "I don't like kayak"
Punti negativi: "The boarding gets extremely hectic. When we were getting on our flight they kept us in a hot bus for 15 minutes before letting us out to board the plane. It's also very difficult to get someone from customer services to help - they seem to pass the buck to someone else always and you're left running in circles."
Punti positivi: "The spinach pie and greek yogurt with honey breakfast was the BEST airplane food I've ever had! Also, I was seated in the exit row and there was a good 10 feet in front of me before the next row of seats. I didn't know what to do with all that space. Great experience"
Punti negativi: "I was shocked to find that we had to pay 60 euros a bag at check in. This was almost as much as the ticket and higher than any baggage fees we have paid on other airlines for much longer flights. it is a terrible way to finance an airline and be assured that we will not fly Aegean if there is any possible way to avoid it."
Punti positivi: "The food was good and the flight was relatively empty which made the service even better. Very nice flight!"
Punti negativi: "It was have been nice if a movie was being shown. The flight was long enough"
Punti negativi: "We were 30 minutes late, and they took a long time to give us our luggage back and I missed the bus to take to the ferry, so all the lateness ruined my plans."
United was perfect, enough space seat to seat, but Austria Airlines was horrible ( disgusting food & very small space seat to seat & late ) . 0 Stars if is possibile!!
Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"
Punti positivi: "Crew was polite and helpful"
Punti negativi: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."
Punti positivi: "The flight attendants were quite personable and engaged."
Punti positivi: "Lufthansa crew very professional"
Punti negativi: "More upgrade to be available"
Punti positivi: "Curious crew."
Punti negativi: "Nothing"
Punti positivi: "Puntualità"
Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"
Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"
Punti positivi: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Punti negativi: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."
Punti negativi: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."
Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."
Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"
Punti positivi: "Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!"
Punti negativi: "Everything was very smooth, except that the seats were not very comfortable!"
Punti negativi: "small seats,no LCD for each one,food nor so good."
Punti positivi: "Fligth attemdance atention"
Punti negativi: "Delay in the departure (40 min)"
Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."
Punti negativi: "lost connection"
Punti positivi: "Overall it was a good trip and staff was helpful."
Punti positivi: "Flight was in schedule, friendly staff"
Punti negativi: "No place to put my feet. No foot room"
Punti positivi: "Great service on board the plane."
Punti positivi: "Flight attendants were friendly, courteous and helpful"
Punti negativi: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Punti positivi: "Everything was good"
Punti negativi: "Red uniforms are ok but red tights awful"
Punti positivi: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Punti negativi: "Nothing"
Punti positivi: "next leg of journey- was delayed three hours and NO one was able to reschedule flights"
Punti negativi: "That flight was delayed for three hours! Causing me not to be able to make connecting flight. No help in Vienna."
Punti positivi: "Flight schedule, boarding management"
Punti negativi: "No WI-FI service during my return flight, limited options for tv news programs."
Punti negativi: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Punti positivi: "volo cancellato dirottato con swiss via Zurigo."
Punti negativi: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Punti negativi: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Punti negativi: "Anche oggi 20 minuti di ritardo"
Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"
Punti positivi: "Crew was courteous"
Punti negativi: "No information on delay given until boarded."
Punti positivi: "The direct flight' and the comfortable seat"
Punti positivi: "Seats were comfortable Bathrooms clean"
Punti negativi: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"
Punti positivi: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Punti negativi: "Nothing - it was a great flight"
Punti positivi: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."
Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."
Punti positivi: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Punti negativi: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."
Punti negativi: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Punti positivi: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Punti negativi: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."
Punti positivi: "Drinks were included"
Punti negativi: "No entertainment available not even to pay for. Wifi is overpriced"
Punti positivi: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Punti negativi: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"
Punti negativi: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Punti negativi: "Poor service, will not fly again with this airline"
In genere Lufthansa ultimamente pecca di non puntualità. In tre mesi poi, hanno perso il bagaglio. Poi ritrovato, una volta conseganto in hotel, la seconda ritirato in areoporto in maniera approssimativa. ad Hannover.
Ho avuto problemi al check in. Avevo preso un extraseat e il sistema di Lufthansa diceva che non avevo pagato il biglietto. Fino all'ultimo minuto non sapevo se avrei potuto prendere il volo. Il personale estremamente scortese. Il nome della addetta è Noemi. In nessun momento mi è stato spiegato nulla.
Ritardo sulla partenza di 1.5 ore. A
Ci sono stati ritardi...ù Siamo partiti con carico eccessivo... 500Kg. Siamo tornati al gate, scaricato il peso, fatto il carburante e ripartiti. 2 ore di ritardo
I bagagli non sono arrivati
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!"
Punti positivi: "The crew was fantastic!"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "We had a “light” fare which didn’t include checked bags, but airline let us check our carryon bags for free"
Punti negativi: "Nothing"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti negativi: "The food"
Punti positivi: "The crew is always pleasant and friendly. The in-flight entertainment is great and the food is good too."
Punti negativi: "The Lufthansa rep at the Rome airport did not try to accommodate me when I asked to change my flight. My daughter was flying on a later flight and in order to travel together I asked if there was any way one of us could switch. Before even looking she said NO, there is no way. I know that it can be"
Punti positivi: "Seat 16 B was great"
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Punti negativi: "Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Punti positivi: "Comfortable seats, pleasant service"
Punti negativi: "Voli in ritardo"
Punti positivi: "Hate today but they do it better thanUS airlines."
Punti negativi: "The lines in Frankfurt were horrible. It’s the airports fault though, not the airlines. We almost missed our connection."
Punti positivi: "I was on exit place so there were a lot of room space. Flight was only 1 hour."
Punti positivi: "Good seats and wonderful flight crew."
Punti positivi: "Movies"
Punti negativi: "One of the female flight attendants got impatient with a few passengers."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Timely departure and landing"
Punti positivi: "The boarding was smooth and efficient. We left and landed on time a very good flight."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti negativi: "Had to wait more than 30 min at SJC"
Punti positivi: "Boarding was fast and the flight attendants were very helpfu"
Punti negativi: "Troppo freddo"
Punti positivi: "Very nice airline! Hundreds of movies to choose from, nice hot meals served twice on international flight with top end, complimentary alcoholic beverages. Little bassinets for babies to sleep in."
Punti negativi: "Very tight space in economy seats"
Punti negativi: "No entertainment system."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Ease of boarding, flight arrived ontime"
Punti negativi: "No complaints"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Very friendly staff in particular at checkin counter, kids-friendly, family-friendly, parents happy
Uno delle ultime compagnie che forniscono ancora cibo e bevande gratuitamente
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
The bathroom wasn’t super clean
More meals in flight - one meal is not enough for an 8hr flight
Good cabin crew, Wi-Fi availability al through my trip.
Punti positivi: "Take off and landing"
Punti negativi: "Layover time"
Punti negativi: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Punti positivi: "The rest area"
Punti negativi: "The airport was cold and it should be warmer"
Punti positivi: "More leg room"
Punti negativi: "Space"
Punti positivi: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Punti negativi: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Punti positivi: "Polite and friendly service"
Punti negativi: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Punti positivi: "Not much, seats are super uncomfortable"
Punti negativi: "Better code sharing with KLM"
Punti positivi: "Friendly crew"
Punti negativi: "Really hard to get boarding passes online"
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti negativi: "See above."
Punti positivi: "crew great comfortable"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Perfetto."
Punti positivi: "Crew was amazing. Service and food was good."
Punti negativi: "Random TSA check was not needed at the end when boarding."
Punti negativi: "Baggage check in was stressful"
Punti negativi: "The flight delayed for 2xhours from Paris to Cincinnati"
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti negativi: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Punti positivi: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Punti negativi: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Punti positivi: "Air France personnel is always really helpful"
Punti negativi: "Food and comfort in short haul are not the best - but the flight is short..."
Punti positivi: "Flight was delayed 4 hours with no explanation"
Punti negativi: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti positivi: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Punti negativi: "Nothing"
Punti negativi: "Missed the flight due to late landing from earlier connection"
Punti positivi: "Quick and efficient not lying more to say or critique."
Punti negativi: "Coffee and a bread roll as a snack??"
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti positivi: "Flight attendants were very nice"
Punti negativi: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "Nice staff, very professional and helpful."
Punti positivi: "That flight have been short"
Punti negativi: "Fly attendants have been in hurry when they served snack"
Punti positivi: "I liked the food, the crew, the service"
Punti negativi: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Punti positivi: "Boarding was on time"
Punti negativi: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti negativi: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"