Crew on the plane was excellent, but the crew for LOT on the ground was not. Packages were lost for over two weeks as stated in previous statement.
Due to understaffing and a stunning lack of concern, they cause a mother with two small girls to miss her connecting flight—it would have been better to have ensured she had a chance to make it. Then, they blamed it on her, which, considering the layover time of only 1 hour and 35 minutes, a delayed landing, long lines for the transportation troley, and longer lines at security and passport check, is unreasonable bordering on the insane. Then, they refused to help her rebook the next day. Then, after hours of waiting, they informed her that her luggage is lost—they are not sure where it is. In addition, they didn’t even bother to direct a lone mother with two little girls to a hotel or ensure availability, not to mention giving her a voucher. So, it is difficult to even fathom a worse experience or a more callous lack of care.
No entertainment at all but all other is good.
Punti positivi: "Il personale gentile e cordiale."
Punti positivi: "Flight was serviced by High Fly, which seem to provide temporary replacement services including very old plane with no onboard entertainment."
Punti negativi: "Flight serviced by LOT"
Punti positivi: "Boarding fast and easy"
Punti negativi: "Legroom and better cooling, it was too hot, and I did not find the possibility to underline"
Punti negativi: "Better communication on board. It was difficult to hear and to understand announcements, which were few."
Punti positivi: "The Crew"
Punti negativi: "Free food"
Punti negativi: "The flight was delayed for other travelers but that caused me to miss my driver"
Punti positivi: "Nothing in particular."
Punti negativi: "The plane was late. First advice 30 minutes delay, but when it took off it was about an hour later. Due to this my luggage went missing and I had to run to catch the WAW-DEL flight and delay that flight also. The ground staff were unhelpful. There was no food. Flight crew were mixed bag."
Punti positivi: "The variety of entertainment was enjoyable throughout the cruise. Food was nice"
Punti negativi: "The Boarding process was disappointing The crew overall was ok just on two occasions the same flight attendant missed me while distributing snacks and drinks. More"
Punti positivi: "Comfortable plane, good entertainment and very good food."
Punti negativi: "The plane departed over 2 hrs late and didn't make up any time during the long flight. Most of the other airlines flying long distances make up the time if the departure is delay."
Punti positivi: "Seat was broken and did not recline. It was uncomfortable..."
Punti negativi: "USB and power outlet were unable to charge my kindle.... what is the purpose of these if they dont work? Fix them please!"
Punti negativi: "there is always a delay... the movies on the moniter needs to be updated..."
Punti positivi: "Latest movies. A few interesting games. You can walk to the galley area and grab snacks/drinks as you wish."
Punti negativi: "WiFi please. Seats felt more crammed than other f airlines. LEAVE ON TIME (more than half their flights are delayed, it seems). Check-in desk people should be a bit more friendly, they weren’t rude but they made it obvious that they didn’t want to be there."
Punti positivi: "Crew was very welcoming and helpful"
Punti negativi: "Drinks serving could be more frequent. Food serving to have some options. Seats were somewhat not comfortable for tall people as they were lacking head support."
Punti positivi: "Quick flight"
Punti negativi: "Quicker access to gate"
Punti negativi: "Male agent at boarding rude. Aircraft dark and dingy. WiFi not working. Many lights not working. Majority of TV screens not working and “misfiring”, flashing throughout the whole flight gave me headache and hurt my eyes."
Punti positivi: "Seat was ok"
Punti negativi: "Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience"
Punti positivi: "Service.On time.Comfortable seats.Friwndliness of flight attendants."
Punti negativi: "On board WiFi ."
Punti positivi: "Yes"
Punti negativi: "Seat layout"
Punti negativi: "The crew was rude."
Punti positivi: "I love Dreamliner windows"
Punti negativi: "Flight was delayed"
Punti positivi: "All was fine."
Punti negativi: "All was fine."
Punti positivi: "On time, stable flight without surprises"
Punti negativi: "Bus takes you to and from the plane."
Punti positivi: "OK small flight to warsaw from Lviv"
Punti negativi: "Took too long the flight to Lviv and my luggage never made it on the flight."
Punti negativi: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Punti positivi: "Flight crew was good and on-time."
Punti negativi: "Check-in at Budapest was horrible! Two girls working there were unprofessional, unhelpful, stood there talking and joking while my family waited. I had to sit separate from my wife and small children with special needs!!!! Fire these people!!!"
Punti negativi: "Flight cancelled with poor communication."
Punti positivi: "טיסה מהירה"
Punti negativi: "יצא באיחור של 50 דקות"
Punti positivi: "My flight was pretty comfortable. I had heard so many negative things about LOT Airlines, but I loved the cabin crew who were extremely courteous, and the food served was pretty good (dinner and breakfast since it was an overnight flight). The entertainment was pretty good as well; they even had some Oscar nominations like Dunkirk and Shape of Water available to watch. Overall, I was very pleased with my flight experience."
Punti negativi: "The only thing that I was not a fan of, but which didn't bother me that much/didn't affect me that much, was that we departed from JFK in NYC *an hour late* because we boarded so late. For some people, this caused an issue with their connection in Warsaw, but for me, I luckily had a four hour layover. Still, an hour is pretty bad in terms of departure."
Punti positivi: "The flight was on time and the crew was great"
Punti negativi: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Punti positivi: "The flight was fantastic! LOT is ROCK! Thanks much!"
Punti positivi: "Crew was friendly"
Punti positivi: "Friendly service"
Punti negativi: "No vegetarian option unless ordered before the flight."
Punti positivi: "Good food and service very smooth boarding and the 787 Dreamliner is a great plane. Flying to Japan included a delicious Japanese themed meal"
Punti negativi: "Onboard entertainment system could do with a bit more choice and choice of subtitles for films (if you speak French only, good luck!)"
Punti negativi: "The flight was 3 hours late"
Punti positivi: "Decent new airplane. Nothing else really stands out"
Punti negativi: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"
Punti negativi: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Punti negativi: "We were late boarding, and then once we were boarded we waited for an hour for a late connecting flight."
Punti positivi: "service was good"
Punti negativi: "stron delay (more then 2 houres)"
Punti negativi: "Cheap airline that is priced like a major airline. They charge for checked in luggage on flights between different EU countries. Major airlines don't do that, so check the fine print before purchasing."
Punti positivi: "I love the service"
Punti negativi: "Food, service, and everyrhing. That was great experiance with LOT. Love it"
Punti positivi: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Punti negativi: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."
Punti positivi: "On time and a comfortable flight."
Punti negativi: "Nothing"
Punti positivi: "New planes, great food, excellent service!"
Punti negativi: "We orderd the two tickets with 1 luggage for each person. When we got to the airport they told us that the luggage is not included and we had to pay additional 91 dollar per each luggage. They just tricked us."
Punti positivi: "Their online boarding passes failed to work at TSA. Instead of apologizing for the issue, they refused to give us paper passes so we missed the flight."
IN PARTICOLARE IL PERSONALE DI VOLO LE CARATTERISTICHE DELLA PARTE SOPRATESTA DEL VELIVOLO: NON OPPRIMENTI SISTEMA DI VENDITA ALIMENTI MOLTO BEN ORGANIZZATO AEREO PULITO
Un ora di ritardo in aereo prima di decollare
Un sacco di passeggeri senza ffp2. Mascherine mal indossate. Equipaggio non curante.
Bus boarding so don’t quite understand how they can charge for priority boarding, one for trading standards.
La competenza dei piloti che sono riusciti farci atterrare in sicurezza nonostante il vento fortissimo di Copenhagen
You r must whater free i flight and other wise all is good
Crowded and slow and hot and uncomfortable. The Ryanair experience
1hr delay waiting on the tarmac. Very crowded boarding process.
Cheap price ticket and understandable that they charge extra for everything including choosing seats but for 99.5% of all other airlines that default to assigning you a free seat if you don’t pay… they always seat you with you together if you’re a pair. Ryanair literally played musical chairs with everyone. Everyone was spending time moving around and asking if people were willing to switch so they could sit next to their friend. Wow way to make a point that you must pay or else.
Ottimo il viaggio. Arrivati in anticipo di 20 minuti
Punti negativi: "La temperatura. Sempre sui voli Ryanair fa freddo e le ventole automatiche ( non regolabili ) soffiano aria gelida."
Punti positivi: "Personale e puntualità"
Punti positivi: "Boarding was quick (bus to aircraft and stairs), the ticket was cheap, just your average Ryanair flight!"
Punti positivi: "Puntuale e velocissimo arrivati con 20 minuti di anticipo"
Punti positivi: "Personale cortese e gentile sedute abbastanza comode per il tragitto fatto"
Punti negativi: "Pointless paying extra for priority boarding as both lanes boarded at the same time"
Punti positivi: "Quick online check in"
Punti positivi: "la precisione degli orari"
Punti negativi: "nulla"
Punti negativi: "Everything"
Punti negativi: "Everything"
Punti negativi: "Benissimo anche il ritiro della valigia in tempi brevissimi"
Punti negativi: "Niente, è stato tutto ok!"
Punti negativi: "Tutto ok, personale efficiente puntualità, confort uguale a zero"
Punti positivi: "la possibilità di sedermi nei posti con le uscite di emergenza che sono più comodi. Imbarco leggermente in ritardo (per fortuna, visto che sono arrivato in aeroporto 40 minuti prima della partenza)."
Punti negativi: "nulla"
Punti negativi: "La valigia trolley piccola deve essere compresa nel biglietto aereo della Ryanair come in tutte le altre compagnie aeree"
Punti positivi: "Great to have cheap flights so must be remembered"
Punti negativi: "Boarding was slow, stuck in hot bus on tarmac."
Punti positivi: "Benissimo ottimo"
Punti negativi: "Ottimo"
Punti positivi: "Personale gentile e sedili comodi"
Punti negativi: "La velocità d'imbarco"
Punti negativi: "dimensioni bagaglio a mano incluso (40 X 20 X "20) fa davvero ridere"
Punti positivi: "Flight Price"
Punti negativi: "Not charging £45 for ski baggage when an oversize Check in Bag bag for same weight is £20"
Punti positivi: "Il sedile era rotto; in atterraggio il cuscino è scivolato; non sono caduta perchè ero trattenuta dalla cinture e comunque non c'è abbastanza spazio tra un sedile e l'altro per cadere."
Punti positivi: "Niente"
Punti negativi: "Sedili, spazio fra i sedili, regole bagaglio, scelta dei posti, tariffe extra e supplementi."
Punti positivi: "la Ryanair ci ha informati dei disagi al gate causa agitazioni sindacali solo un'ora prima della partenza e cosi non siamo riusciti a passare il security check in tempo. Abbiamo perso il volo, sia io che un mio dipendente"
Punti negativi: "le informazioni ai clienti"
Punti positivi: "Niente"
Punti negativi: "La qualità del volo e dei piloti"
Punti positivi: "Rapido"
Punti negativi: "Rumorisità eccessiva"
Punti negativi: "Troppo freddo. Regolare meglio l’aria condizionata"
Punti negativi: "Atterraggio sono pessima. Mi sembra emergenza per atterraggio o usato automatico anche atterraggio."
Punti negativi: "-spazio per le gambe - comodità delle poltrone - eliminiazione della vendita dei biglietti - imbarco più lungo - chiamata dei passeggeri assenti all’imbarco - gestione bagagli . Non si può far pagare il bagaglio in cappelliera - le poltrone a pagamento. Perché pagare la scelta della poltrona"
Punti positivi: "La puntualità"
Punti negativi: "Al ritorno mi hanno fatto pagare 20euro extra per il bagaglio da imbarco"
Punti negativi: "Bagaglio da pagare a parte, per averPosti vicini bisogna pagare, attesa per l’imbarco ... volo in ritardo di mezz’ora"
Punti positivi: "Tutto bene a parte 45 minuti di ritardo"
Punti positivi: "Nulla in particolare"
Punti negativi: "Unica compagnia che fa pagare il bagaglio a mano. Mi sembra illogico"
Punti positivi: "Our flight was early on schedule"
Punti negativi: "Boarding started before all the passengers of the previous flight were disembarked from the plane, so we had to wait in the tunnel that goes from the gate to the plane. Another very disappointing thing is that you cannot choose your seat, but you are given one randomly from the system."
Punti negativi: "Tarmac boarding"
Punti negativi: "Invadenti nel proporre acquisti. Personale di volo con abbigliamento di scarsa qualità."
Punti negativi: "Mi hanno imbarcato il trolley e me lo hanno rotto"
Punti positivi: "Personale di bordo molto allegro, disponibile e sorridente."
Punti negativi: "Mi hanno cambiato il posto a me assegnato, in seguito a delle richieste ed esigenze personali di un viaggiatore in maniera poco professionale, senza ascoltare le mie riserve."