The brakes on the A220 are sensitive and uncomfortably grabby
Piaciuto: il clima che si respira sui voli Delta Non mi è piaciuto: posto stretto
Punti positivi: "the crew were very helpful providing all information I need it"
Punti positivi: "Same crew and great experiments again"
Punti negativi: "Nothing"
Punti positivi: "The Delta staffed were friendly and greeted me with a smile."
Punti negativi: "The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by."
Punti negativi: "The carrots were hard and the bread was cold."
Punti positivi: "Very nice, pleasant crew."
Punti negativi: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Punti positivi: "Crew very friendly and courteous"
Punti negativi: "Would’ve been nicer to have lunch rather than breakfast"
Punti positivi: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Punti negativi: "Actual flights flying on time. What a mess!"
Punti negativi: "Very bad service, airline unrespectfull, discortesy"
Punti positivi: "Everything. Always an excellent and professional experience."
Punti negativi: "Nothing"
Punti positivi: "Great experience!"
Punti positivi: "Seating was fine"
Punti negativi: "Did not have a wheelchair waiting for my wife when we arrived in LAX"
Punti positivi: "I got home alive."
Punti negativi: "The crew was surly. The flight was delayed. We received little information about the delays."
Punti positivi: "Crew was really great."
Punti negativi: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."
Punti positivi: "The two stewardesses were awesome helping me to reschedule possible connecting flight due to leaving mdt 2 hours late"
Punti negativi: "The gate agents were extremely slow causing the flight to pull from the gate 28 minutes late. The capitan of the plane needs a course on how to be polite to an upset customer"
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti negativi: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Punti negativi: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Punti positivi: "Flight attendants were excellent, flight from Milan to JFK, while long was reasonably comfortable. Food was pretty good. Lots of free movie and TV choices. Leg room was OK."
Punti negativi: "It would be nice if the seats leaned back just a little more for sleeping. Make certain you have used the restroom before you get to JFK and customs. Customs was a pain but I had lots of time between flights."
Punti positivi: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Punti negativi: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Punti positivi: "Short flight! Crew nice enough!"
Punti negativi: "Boarding seemed slightly delayed"
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "I like the efficiency of the boarding process & the courtesy of the crew."
Punti negativi: "Small overhead bins. No entertainment facilities on the seats. Although I wasn't expecting a movie for an hour-and-a-half flight, at least the airplane should have amenities to provide music so that passengers bringing their own headphones can listen to some music."
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti positivi: "It was short and fast."
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti positivi: "Late. Poor communication. Crying kids"
Punti positivi: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Punti negativi: "Crew was pretty short with everyone and not Delta’s best - not sure what the story was. Gate staff were allowing people to cut queue lines left and right - why even have the zones lined up if not going to enforce?"
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "The service was amazing , the staff was honestly friendly and nice"
Punti positivi: "Service was quick"
Punti negativi: "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
Punti positivi: "Great and friendly flight crew."
Punti negativi: "Left a bit late."
Punti positivi: "It was on time"
Punti negativi: "Minimum everything"
Punti negativi: "Layover"
Punti negativi: "No entertainment. Wifi didn't work."
Punti negativi: "Was not a wheelchair waiting for Wallace."
Punti positivi: "-forgot to charge me for wine"
Punti negativi: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Punti positivi: "Delta was so accommodating"
Punti negativi: "N/a"
Punti positivi: "Landing"
Punti negativi: "The poorly staffed bag check at BTV was maddening. We waited in line for what felt like 15 or more minutes. Boarding was also badly managed and took 20 minutes or so. There was no jetway so passengers had to walk a distance to the plane. The attendants all seemed to be having a bad morning. Not terribly friendly."
Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"
Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."
Punti positivi: "on time"
Punti positivi: "Everything"
Punti negativi: "Lost a piece of luggage between Dublin and Edinburgh"
Punti positivi: "On time, great crew, comfortable ride even in coach"
Punti negativi: "Proper charging stations on planes (not just underseat plus, but better to have front-facing USB)."
Punti positivi: "Great movies and TV available."
Punti negativi: "The food and service was pretty mediocre. The plane was old and felt dirty."
Punti positivi: "On a 7 hour flight you want comfort. It was so smooth and easy. Watched movies, read, just relaxed. I've flown with Aer lingus before and it was just as amazing. I will ALWAYS use Are Lingus when I fly to the UK or Ireland and Shannon is a Gem of an airport. Most amazing airport I have ever been to!"
Punti negativi: "The arrival point in Dublin airport is like a ramshackle passageway. A good walk from Terminal 2(supposwd arrival point) A Swiz by Are lingus. Ruined all the good points."
Punti positivi: "Plane was 1/2 full and I moved to empty row to stetch out and sleep. Quite comfy. Excellent music selection at least for classical."
Punti negativi: "Poor water service. Attendents came around twice on 8 hour flight offering a small plastic glass of water. Should have brought my own."
Punti positivi: "No food no entertainment"
Punti positivi: "Dublin efficient airport"
Punti negativi: "Food pretty lousy"
Punti positivi: "The airplane, crew, service, hospitality, and enternaintment were great."
Punti negativi: "Logistics of US border control while leaving Dublin was not as efficient nor smooth as the EU side."
Punti positivi: "Nothing"
Punti negativi: "Delayed for 8 hrs. Had to go through passport control twice. Horrible service"
Punti positivi: "I fly a lot in the US. Most of the time I’m afaid of the US flight attendants because they act like I’m bothering them when I ask a question. Aer Lingus flight attendants were so nice and SMILED even at 3am! Great service!"
Punti positivi: "Not a thing."
Punti negativi: "I don’t know whose fault this was. The airline, the airport, the crew members at the gate. For a multitude of asinine reasons I could not board my flight and it left without me. The kiosk attendant was rude, the security people were rude...the list goes on. I don’t know know who to blame, but wow. No one was able to help me at all. No one lifted a finger. What a nightmare."
Punti positivi: "Good seats Good entertainment Good plane Nice staff and flight crew"
Punti negativi: "Could not select a special meal online (I am vegetarian), which left me with poor food selection on the plane. Dublin airport was chaotic, difficult to find bathrooms, long lines. Didn't like that alcoholic beverages weren't included. Most other airlines offer wine or beer at no extra cost."
Punti positivi: "Entertainment very good food good"
Punti negativi: "Cramped boarding disorganized"
Punti positivi: "comfortable flight, excellent crew."
Punti positivi: "Good flight with good service."
Punti negativi: "They lost our strollers which put us into a really difficult situation, since we had to carry our two toddlers + our infant during the 5hour connection time in LND."
Punti positivi: "Flight attendants were friendly."
Punti negativi: "Baggage was lost for over 24 hours, and we had to go back to airport to retrieve it when it wasn’t delivered."
Punti positivi: "Ample legroom"
Punti positivi: "Plenty of leg room. Friendly staff. Decent meal. Reminds me of how the airlines used to act."
Punti negativi: "Mechanical issues"
Punti positivi: "Very comfortable in a very good flight crew"
Punti positivi: "Pre clearance in Dublin Lounge Seat facilities"
Punti positivi: "Nothing"
Punti negativi: "I needed to change my flight and was not able to access help from overseas- please have someone contact me so that we can arrange my return flight. Thank you, Diana email@example.com"
Punti negativi: "Shack in process was confusing and went awry taking forecer."
Punti positivi: "Everyone was super cheerful and happy to help."
Punti positivi: "The economy seats are more comfortable than average transatlantic flights on other airlines, albeit far from perfect. The meal was nicer too. The crew both onboard and on land was nice and attentive."
Punti negativi: "The entertainment system is slow and the selection of films to watch could be better."
Punti negativi: "No complimentary water. Seat would not go back. Steward was disinterested and did not assist. Very uncomfortable flight."
Punti positivi: "Seating location was as expected and service was great. We enjoyed the overall flight experience."
Punti negativi: "Check-in at Milan was quite slow and confusing. Would recommend opening earlier or having additional staff. Once you make it through the check-in process, you are stuck in an area of the airport with very little amenities."
Punti negativi: "Spilled a coke on me due to person in front of me recling his seat. Flight attendant asked if i was ok. Told her no. She waited on three more people before offering 2 napkin. Not sure what I was supposed to with those other than wipe the residue from the tray as it was now all soaked into my jeans"
Punti positivi: "The flight attendants on board were nice. The ticket counter woman at SFO who put my luggage on another flight should have read my itinerary. A colleague at work said aer Lingus loses luggage and this is exactly what happened."
Punti negativi: "The 1.5 hour delay to board the plane; the fact that my luggage went astray."
Punti positivi: "Sat in exit row, so leg room was great. Entertainment: played 5 card draw with my wife."
Punti negativi: "Aer Lingus' model is kind of no frills, so can't be upset about no movies, free drinks, etc."
Punti negativi: "Need Fruits, vegetables, salads, fresh fish,"
Punti positivi: "Crew on board were very nice and very helpful.Apart from that I am struggling to see how this is a 4 star airline. It's a joke"
Punti negativi: "AerLingus use a Boeing757 on this route and the seats are old, uncomfortable and many have dips in them.The entertainment system is ancient and had limited stuff on it. The food was as bad as airplane food gets. The 'beef' Shepard pie was lumpy and over salted. Also you must pay for beer and wine on this 4 star airline. They use "smart flies aer Lingus " as their advert tag line. In my opinion smart flies someone else"
Punti positivi: "Short and sweet but a very comfortable ride."
Punti positivi: "We waited about a half hour for the fuel crew to come and fill up the plane, but the staff and the captain were very nice and informed us of all updates and progress being made. I didn't even mind the extra wait! We still were able to make our next transfer and got to the airport in great time!"
Punti negativi: "no entertainment."
Punti positivi: "Nothing"
Punti negativi: "Everything. They canceled the flight and made us wait at the check in counter for over 4 and half hours. After that they closed the counter without helping us rebook."
Punti positivi: "Everything except delays"
Punti negativi: "Everything was really great except 3 out 4 of my flights were delayed"
Punti positivi: "crew, professional. courteous"
Punti negativi: "very little legroom despite seat bought for 55 dollars; bad quality headphones (bring your own if you want to watch a movie)"
Punti positivi: "The opportunity to land close to home."
Punti negativi: "Nothing"
Punti positivi: "good crew"
Punti negativi: "Small seats but overall a comfortable quick flight"
Punti negativi: "wi fi a bordo;"
Punti positivi: "crew was nice"
Punti negativi: "seats were very uncomfortable."
Punti positivi: "Flight attendant was delightful."
Punti negativi: "See above"
Punti negativi: "My luggage didn't arrive to Amsterdam. I wasn't offered any assistance and I had to wait a day to receive my luggage! My flight was an early flight so it,ales not sense why it wasn't brought to the same day"
Punti positivi: "All was perfect"
Punti negativi: "The problem I had is that this was not a British Airways flight, nor were my flights to Dublin. I was not aware of this. When I checked in online I was allowed to check in with British Airways, so I had no idea that this was an Aer Lingus flight, which is in a different terminal with a different flight number. My phone didn't work in Ireland so it was extremely difficult figuring out where I should have been. If I was on a different airline that is affiliated with British Airways, and I booked through British Airways, there should be some way of looking up where I should be going. Also, any emails about my trip should have told me which airline I was on. I fly often, and often to other countries. This was the most confusing and difficult flying experience (the entire trip -- getting to and from Dublin) I have ever had."
Primo volo cancellato e secondo in ritardo di 2 ore
Siamo partiti e le valigie sono arrivate tutto ok
+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo.
The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week.
Punti positivi: "Quick boarding, arrived 30 min early, fast exit and quick bag retrieval"
Punti positivi: "Crew was amazing."
Punti negativi: "First leg of our trip on British air on a smaller plane with lots of comfort and room. Our 2nd and long leg was on a larger and newer plane. Leg room and room for the tray table was so tight and uncomfortable for a long Flight. Paid extra for end seating and using British air for transfers through Heathrow as an American Air partner. Will try to avoid the extra cost in the future."
Punti positivi: "Crew was great. Seats and leg room better than other airlines."
Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"
Punti positivi: "Tutto bene"
Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"
Punti positivi: "Crew was great, plenty of food."
Punti negativi: "The announcements ran a bit long toward the end of the flight. Quite a bit long"
Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"
Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"
Punti negativi: "Tempo di off-boarding"
Punti positivi: "Crew was good. Cramped seating as usual."
Punti negativi: "Extra seat leg and knee room like 4 more inches would make all the difference in the world."
Punti negativi: "I film in italiano sono limitati"
Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"
Punti positivi: "The crew was great, however the other passengers made the flight back unbearable. Everything from bad body odour to a child kicking my seat."
Punti negativi: "I didn’t realize I had to preselect food options prior to. There wasn’t a veggie option when they got to me. The crew was super apologetic even though it was my fault."
Punti positivi: "I enjoyed my flight very much. It was excellent . the crew was especially pleasant and excellent"
Punti negativi: "Il ritardo di 1 ora per la partenza"
Punti positivi: "Friendly staff that helped me change seat after I landed in a middle seat."
Punti negativi: "Food is bad. Did not like it one bit. Entertainment too limited, expected more from BA (particularly in the music area). Feels more.like a budget airline! Maybe London airport problem, but both flights from London (at the start of holiday and at the end) were delayed. Nearly missed my connecting flight to NZ. Overall: Resent experience with BA and London Heathrow airport was to the extend that my future travel won't be with BA nor through London airport."
Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"
Punti negativi: "No individual TV on such a long flight"
Punti positivi: "Meal service"
Punti negativi: "Security at Heathrow. Check-in at b.s. was very v3ry slow. Charged us for coffee and tea flight from map to heathrow"
Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."
Punti positivi: "Nothing"
Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."
Punti positivi: "Check in was a breeze, and the food was good!"
Punti negativi: "Our flight was delayed d/t engine trouble, & we missed our re-booked connecting flights twice & finally our third flight was only available to a different city than originally planned.. (Newark, NJ instead of JFK) In compensation, we were offered a coffee voucher but had to dead run to catch the next flight. No time for coffee."
Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."
Punti negativi: "No free juice and water. Everything is for purchase. No seatback entertainment. No internet."
Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."
Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"
Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"
Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"
Punti positivi: "Quick flight"
Punti negativi: "Boarding ticketing had rude personnel"
Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."
Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"
Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."
Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"
Punti positivi: "Niente"
Punti negativi: "Non sono riusciti a farci stare seduti insieme, sedili rotti, tray rotto. Peggio di così?"
Punti positivi: "volo di per se tranquillo e staff eccellente"
Punti negativi: "in London city non c'è una Lounge di BA il volo è partito con 30 minuti e più di ritardo l'aeroporto è piccolo e trafficatissimo"
Punti negativi: "Old aircraft with limited space and entertainment (Business class). One hour delay on arrival."
Punti positivi: "Flight was on time. Snacks and beverages available all time."
Punti negativi: "Flight was operated by American Airlines. Aircraft was insanely old, with no personal entertainment system, but only a few overhead monitors for all passengers, which played OLD movies. That is unbelievable and unacceptable in 2018. Seats pitch was pretty small and I even had to fly on a broken seat that would not recline, for a 11 hours flight. The most uncomfortable flight I have ever flew. If that wasn't enough to make the experience the worst possible, flight attendance was rude! I strongly suggest to avoid American Airlines at all cost."
Punti negativi: "We were late..had issues with carry-on unnecessarily... They didn't even serve water"
Punti positivi: "Very comfortable aircraft (I got a seat in the middle of two other people in economy class, but the seat was so comftorable I could sleep easily througout the whole flight) and very good service. Good wine selection. Not many movies, but good ones."
Punti negativi: "Food quality can be improved, although I had worse. I had to pay 70€ for 5 kg excess weight of my lagguage, usually other companies do not make me pay anything. Some delay in the boarding process."
Punti positivi: "Quite fast boarding process."
Punti negativi: "Had to pay 70€ for 5kg excess weight of my lagguage. I understand the aircraft is small, but my final destination was New York, and usually companies such as delta or emirates don't make me pay anything. No online entertainment, no food served, not even a bottle of water."
Punti negativi: "Seats not the comfortable. Small space. Took off late and crew made it seem that rebooking our connecting flight would be a piece of cake when in reality we had to wait in line for four hours before even getting to speak to someone about it."
Volo in tempo Perfetto Volo e arrivato in anticipo e tutto ok ci hanno messo dietro dove c era spazio e mi sono presa un posto dove non c era nessuno
Non ti fanno da mangiare sui voli interni solo cookies e drink però c era tanta turbolenza e quindi era difficile per loro dare da bere. Però partito in orario .
AA is getting worse each month. The rank and file staff and cabin crews are down-right nasty and rude. They need to stop worrying about curing all of society's ills and get back to flying planes and doing it with a smile.
Punti positivi: "The pilot kept us well informed after boarding of delays, etc."
Punti negativi: "Boarding process was chaotic with no concern for social distancing. Speaker system in gate area was so distorted it was very difficult to understand the gate attendants announcements. Cabin attendant acted as if he were bored and would rather be home in bed; he gave no acknowledgement or greeting to passengers upon boarding."
Punti positivi: "The crew were wonderful and understanding and good sports."
Punti negativi: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."
Punti positivi: "Landed safely."
Punti negativi: "Missed connection. Delay do to Airline/human factors, not weather."
Punti negativi: "The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight."
Punti positivi: "The younger cabin crew lady had a permanent scowl on her face."
Punti positivi: "Nice Asian stewardess made up for the rude tall bald African-American male Stuart who was snapping his fingers and literally yelling at me for no reason! I turned around and walked away to avoid conflict. He was being overly dramatic and completely rude and several people clapped when I responded"
Punti negativi: "One particular steward mentioned above could adjust his attitude and be polite to his guests. He had no reason to be overly dramatic and excited nevertheless yell at clients!"
Punti positivi: "More entertainment options, plugs for charging electronics, and better food"
Punti negativi: "Pretty much everything could have been better, including the plane"
Punti negativi: "Checking bags in PHF very poor. Disorganized and poorly managed. Staff needs more training and explicit direction. Kiosks should ALL be in working condition!"
Punti positivi: "Comfortable seats & fast boarding"
Punti positivi: "On board crew was great!"
Punti negativi: "Be on time! Flight was initially delayed 2 hours, supposedly for weather, but other airlines were flying to same location with no problems. Delay caused me to be rescheduled on 3 hour later flight. When I landed, initial connecting flight was boarding so was able to run to gate and get on anyway."
Punti positivi: "ok"
Punti negativi: "no food at all"
Punti positivi: "Trip went smoothly"
Punti negativi: "Nothing"
Punti negativi: "Better food"
Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"
Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"
Punti positivi: "crew"
Punti negativi: "Entertainment system broken. No heart Healthy food"
Punti positivi: "Friendly staff,good food,entertainment was also top notch Staff helped me a lot;I am a nervous flyer and they checked on me regularly"
Punti negativi: "Could have used a bit more room but I was not to squished"
Punti positivi: "Good leg room!"
Punti positivi: "Seats are fine but confining."
Punti negativi: "Need more overhead luggage room, more seat room, missing individual monitors to watch a variety of programs."
Punti positivi: "Nothing"
Punti negativi: "AA cancel flights recurringly and has no ability to help their customers. Got I flight cancelled yesterday, and was move to another flight later (10:30pm) that supposed to leave ate (3:30pm). After several delays, they started boarding us at 1:00am, but the boarding process so messy and confuse, the plane couldn’t took off before 1:40 by 1 minute and they had to cancel the flight with 200 people inside the plane. An absurd! Flight was rescheduled to today at 10am and obviously took off 1h delayed because AA can't organize simple things to expedite the boarding process."
Punti positivi: "Early!!"
Punti negativi: "The snacks."
Punti negativi: "I didn’t like to have 4 stops and so many hours of layover between all of my trips I will never ever buy a trip with a travel agency it is so complicated to make a change and they want to charge you about 5,000 dollars for a change! awfull!!! waitress from miami to london was not so nice."
Punti negativi: "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."
Punti positivi: "Entertainment options are always a plus for long flights."
Punti negativi: "On the flight to Japan, I was fortunate to not have anyone sit next to me, so I was comfortable. Can't say the same for the way back. I'm fairly petite, 5'2, small frame, and even I felt cramped in the seats. I can't imagine how it feels for bigger folks."
Punti positivi: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Punti negativi: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Punti negativi: "Disgusting attitude from the flight attendant. She laughed at me when i told her i was transgender"
Punti positivi: "Aero e spaziozo."
Punti negativi: "x 5 ore di viaggio un bichere di aqua e un biscotto."
Punti negativi: "Even though I presented a valid handicap sticker to the front desk, they treated me as though I was some kid who stole it from my grandma or something when I asked to board early. The steward was rude and pushy. I asked a question and he acted as though I was bothering him."
Punti negativi: "'ll volo da Philadelphia a Washington ha ritardato più di 5 ore"
Punti negativi: "Il volo era stato overbooked"
Punti negativi: "Tiny plane. No leg room. No TV’s. Staff took three full rows to themselves for sleeping."
Punti positivi: "Il cibo discreto"
Punti negativi: "Tutto scomodo, sedili stretti e scomodi, niente schermo Tv personale, aereo vecchissimo ma soprattutto un gran freddo. Tutti i passeggeri imbottiti e neanche dopo le ripetute richieste la temperatura è rimasta per tutta la durata"
Punti positivi: "tutto ok"
Punti positivi: "Imbarco"
Punti negativi: "Sedili scomodi e mancanza di televisore personale"
Punti negativi: "No leg room"
Punti negativi: "1hr delay"
Punti positivi: "Excellent service by the airline stewardess"
Punti negativi: "Wait time to board"
Punti negativi: "I loved everything"
Punti positivi: "on time and it was comfortable"
Punti positivi: "Very clean. Staff was very friendly."
Punti negativi: "Paid extra for six inches of leg room but the seats recline 2 inches. Not comfortable. TV touch screen did not work."
Punti negativi: "The food had no taste and cold. The seats are not comfortable enough for a long trip."
Punti positivi: "I like the service, how they were polite to me, and made me feel welcome."
Punti positivi: "The crew was professional"
Punti negativi: "Aereo vecchio"
Punti positivi: "There was an air traffic back-up for a few minutes, and instead of just letting us sit there wondering what was going on, the pilot gave us periodic updates on what was happening, which made the process much easier. Also, the flight attendants were friendly, which makes a big difference."
Excellent customer service for all crews at the boots and flying . Both crews in land and on board, were friendly and professional. I love the messengers revived in my phone guiding me before, during and after the flying. Congratulations, happy to fly again, with Air Canada.
very cramped. food was not so good.
Big delay, seats uncomfortable but expected on economy in a 14 hour flight
knowing beforehand which terminal at SFO is pretty critical. there was no pre check-in available online thru air canada, and googling just led to three different answers as to terminal. thankfully my cabby somehow knew what was up
Punti positivi: "The crew did it’s best to get us on ASAP"
Punti negativi: "The plan was late. Very late. And we started late which made it worse. The seats have no cushion. So it feels like your sitting on metal."
Punti positivi: "Food OK, seating OK, crew professional."
Punti negativi: "Air Canada, whose flight this was, was understaffed and disorganized in Milan. No kiosks for self service, no identification of which line to wait in for what, lines spilling over into common area with >100 people and their luggage waiting. Waited almost an hour just to get a boarding pass."
Punti positivi: "Staff mixed Qatari and Canadian, did their best"
Punti negativi: "With a sore arm, it was an impossible task to find a cozy position without shap metallic angles protruding."
Punti negativi: "flight delayed by several hours"
Punti positivi: "I landed safely"
Punti negativi: "The infotainment system didn’t work. Headphones connection is faulty. Everything else was ok."
Punti negativi: "Crew could be friendlier."
Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"
Punti positivi: "Crew was friendly and helpful on a very full airplane. They did their best to check on connections to let us know if we were going to miss our flights or not."
Punti negativi: "Flight was delayed nearly an hour causing a very tight connection in Calgary."
Punti positivi: "Where we sat."
Punti negativi: "Earphones plug ins were scanty in their connections"
Punti positivi: "On time...."
Punti negativi: "seats cramped..."
Punti negativi: "No hot water. Limited movies/tv shows"
Punti positivi: "Had an aisle seat."
Punti negativi: "I thought boarding was more difficult than normal with the gate configuration. Hard to hear announcements."
Punti positivi: "The end of the trip and delivery of luggage 24 hours after arriving in Vienna"
Punti negativi: "Old and partly broken plane, horrible food. 2 officials to immigrate hundreds of people at Brussels. Breakdown of luggage system in Brussels. No luggage at arrival in Vienna."
Punti positivi: "Not much of anything"
Punti negativi: "Lack of in-flight entertainment, uncomfortable seating"
Punti positivi: "Airplane was very clean. Flight was smooth and timely"
Punti negativi: "Food was terrible. Certain attendant was condescending and rude for absolutely no reason."
Punti positivi: "Overall a great experience."
Punti positivi: "We arrived safely."
Punti negativi: "Most uncomfortable plane ride I've ever taken. No food offered at all - everything was by purchase only. No entertainment system at all. Had to stop halfway to refuel."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti negativi: "The entertainment system was down for 45 minutes on the flight from toronto to vancouver, and the air crew didn't seem to be bothered by it until many people complained / asked to move."
Punti negativi: "It was 3am and my boarding pass wasn't bright enough on my phone. Instead of politely asking me to go print out my boarding pass at the check in stations, she yelled at me and told me I was holding up the line"
Punti positivi: "Airbus 787"
Punti positivi: "Good boarding time, though the passengers were disorganized. It's not air Canada's fault. Even in the snow, we made good time to the destination."
Punti negativi: "There was not enough room for many people's carry on items and staff did not help find space. Most of the passengers would not put their small bags under the seats so passengers with big bags had no choice but to give up foot space completely. Carry on limits should be better enforced."
Punti negativi: "On time organized departure Space Cleanliness"
Punti positivi: "On time Excellent take off and landing Good service"
Punti negativi: "It was so great we didn't go. Got a refund you retards"
Punti negativi: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"
Punti positivi: "Nothing !!!"
Punti negativi: "My luggage did not arrived until 4 days in to my trip. I was told that some of my luggage ended up in China. It messed up the wedding ceremony that I went for. Gifts that I bought all got broken, the bag all torn. Air Canada refuse to upgrade my flight as a compensation. All their representatives did not help or provide any support. Other than stating "we are sorry". I and my family and friends will never fly with air Canada again."
Punti negativi: "Delayed 3 hours"
Punti positivi: "Efficient boarding and unloading. Cabin service was fine but the food in economy was marginal."
Punti negativi: "The food was too TV dinner like. Lufthansa did much better."
Punti positivi: "we sat on the airplane for over 3 hrs , waiting for someone to clean the waste water from the plane.! it was very alarming the lack of service , never seen anything like that before !"
Punti positivi: "Good entertainment options, roomy seats"
Punti negativi: "Nothing I can complain about really."
Punti negativi: "so much confusion at boarding time, my husband is handicapped and we were sent to wrong plane to board, staff told us to make a left when we should have made a right, there were 3 of us and the staff just laughed it off, we were not laughing"
Punti positivi: "All the crew was nice and helpful"
Punti negativi: "No wifi, bad tv options, bad food,"
Punti positivi: "The flight attendants tried their hardest to keep issue minimal."
Punti negativi: "The second engine needed for take off had issues so the airline tried to get second engine replaced. Unfortunately the second engine also controlled the air conditioning. We waited through 3 engine replacement tries in the hot Italian summer inside a hot cabin with approximately 150 passengers. Almost an hour later, engine was replaced but damage was done. Many transfer flights had to be rescheduled for later flights. Where was the reimbursement???? Just a million thanks for our patience. Time is money"
Punti positivi: "The crew was great"
Punti negativi: "The gate changed 4 times and there was confusion at final boarding. The Toronto airport TSA agents have absolutely no manners and need to be retrained or fired. Traveling has become very stressful and try make it worse. There was a Hispanic girl, heavy set with curly hair yelling at us to approach the scanners. I talked to her asking her to be gentle with us because we'd just flown for 7 hours and are suffering from time zone changes. Another yelled at my seatmate about his travel size after shave. She was a black Caribbean. She snapped at me about the importance of security and that he was rude for saying he didn't care that she'd throw his stuff away. I told her that he said he didn't care because he's tired and quite frankly, a trail sized aftershave that she doesn't approve actually doesn't matter and is nothing for her to get worked up about. Her colleagues were all staring at her as she started throwing her weight around and making unprofessional nonverbal noises. Then there the room where you weight for your name on the screen to appear if your number is 1 or 2. The people in there are extremely gruff. There was only one Hispanic woman who took my slip of paper that had my pic who said please and thank you. Then when you go to customs to get your passport signed, the guy at counter 10 starts arguing with me for no reason. I put 1 family member on the customs form. He asked if anyone is traveling with me. I said no. He clarified that one should mean an additional person and not just me traveling. I said it wasn't clear and I didn't know. But he decided to get argumentative with me about it until I said ok and walked away. Your TSA process is a nightmare. I did not experience that at Heathrow, Vienna, Or Tel Aviv (all places that have recently experienced terrorism). I didn't even experience it in my arrival town Denver. Toronto TSA is very very poor."
Punti positivi: "They surprisingly didn't lose our bags...on this flight."
Punti negativi: "Where to start?! Air Canada is by far the worst airline I have ever flown on. initially there was no information on what gate we were supposed to go to. The timeline of when the gate was going to be told ended up being 45 minutes later than initially projected which turned out to be an hour before the flight was supposed to take off, which didn't leave much time to make it through passport control and to the correct gate. The flight was then delayed over an hour before we were able to board. Once we boarded the flight, we were delayed again an additional hour. We finally took off and landed in Toronto to be delayed yet again before we could go to our gate. Once we go to our gate (close to 30 minutes after landing) the gate would not work and we were stuck on the plan an additional 30 minutes. What was supposed to be about a 9 hour flight turned into almost 12 hours of misery. I will never fly air canada again. The best part about air canada is how every canadian I talked to say "oh yeah, they are such a "terrible" or "shitty" airline."
Punti positivi: "Safe landing. Rescheduled and was only 1.5h behind"
Punti negativi: "Our 6:30am flight was cancelled without any notice, no phone call, no email to tell us. Took over an hour to get through on the phone to see if we could reschedule to the next available flight"
Punti positivi: "From the comfort of the seats to the movies to the great tasting food, there isn't anything they could have done to make my flight any better. Thank you Air Canada."
Punti positivi: "The crew were nice. I like the type of plane. It arrived basically on time, with my luggage."
Punti negativi: "First, I despise Air Canada's new policy of charging $25 per segment per passenger to get a seat assignment - any seat assignment. This isn't a surcharge for more leg room, or to move to business class - it is for the ability to pick seats at all. That means that if I want to sit next to my spouse on a simple direct flight, the cost is $100 round trip ($25 x 4)! For that much money, we should not only be seated together, we should be seated together at a very nice restaurant (which is exactly where we spent the $100 that we refused to spend on seat assignments). Second, my particular seat wasn't clean. Someone had been sick, and it wasn't completely cleaned up. Maybe getting a clean seat is an additional surcharge? The nice stewardess helped me and with some sanitizing hand wipes we were able to get rid of the remnants stuck on my tray and the wall of the aircraft (of course, since I didn't pay for a seat assignment, I ended up in a last row window seat in a plane without middle seats)."
Punti positivi: "I somehow got upgraded to business class. It was an incredible experience. What is there not to like about free champagne, a great selection of wines, a seat that feels like a bad, and the best service? Highly highly recommend."
Punti negativi: "Nothing. Everything was amazing."
Punti positivi: "Efficient boarding, plenty of overhead space for suitcase despite being the last boarding group"
Punti negativi: "Information about passport presentation inconsistent with instructions received at online checkin. Seats are small and uncomfortable.Flight attendants monopolized aisles for more than half the 4 hr flight. Weren't flexible about allowing people to use the restroom and move back to seats."
Punti positivi: "Nothing"
Punti negativi: "First of all, the flight schedule was changed on June 3rd, after the passenger had already left the country for her trip. The flight leaving Milan was moved up BY 6 HOURS!!! When we called the 3rd party used to book the flight, they were not helpful in trying to find a more reasonable option that was similar to the original itinerary booked. So, the passenger got to the airport at 4 am for their 6 am flight and was not able to check in because the 3rd party agency had not confirmed her seats on that flight. No one was available from Air Canada to assist with this issue. The passenger had to work with the Milan Airport information desk and they were able to find out that the 3rd party had never cancelled her seats on the original itinerary so her seats could not be confirmed on the 6 am flight they had "rebooked" her on. As there were no airline personnel to assist, by the time this was found out, the passenger had missed her flight. The person at the Milan airport information desk had to help find a different flight for her to travel on a different airline. This was the WORST experience I have ever encountered!!!!!!!!!!!!!"
Punti positivi: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."
Punti positivi: "As a 6'5" guy, I was worried about spending ten hours on a plane. Air Canada made the flight enjoyable with comfortable seats (even in the economy class) and high quality flight attendants."