Flight was onetime plane was clean and the staff was courteous.
More new seat and interiors. Plane a little bit to hold
Tutto ok Efficenza Gentilezza Disponibilità Professionalità Allora perfect
They used be great airline but no more.
It was an okay experience. It felt like crew were doing their jobs, rather than treating the passengers as customers. Food was just average. nothing special which will influence me to prefer emirates to other airlines. Thankfully no delays.
Liked food. Service could have been better. More water trips would have been good.
The wifi wasn’t working, waste of money. There was no space for carry in baggage, had to hold all the valuables and the carry in baggage was went to cargo
Cibo nella norma è intrattenimento vdeo di bassa qualità
La miglior compagnia aerea
La miglior compagnia aerea Sempre una garanzia
Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."
Punti positivi: "Excellent"
Punti positivi: "The flight was SO OLD and uncomfortable which is absolutely ridiculous for a 16 hour flight. My screen did not work the entire time despite asking flight attendants to fix the issue. The flight attendant would not attend to me despite me pressing the button and twice skipped me while giving out meals. I had to call them back and ask for it. The bathrooms were SO dirty and yet no flight attendant took out the trash or cleaned it even though we are in the midst of a pandemic. We were also not given hygiene kits to keep ourselves safe. DO NOT FLY WITH THIS AIRLINE."
Punti negativi: "EVERYTHING."
Punti negativi: "Love it! Next time, I will for sure buy tickets from Kayak"
Punti negativi: "The crew never answer the calls when we call"
Punti negativi: "I love Emirates"
Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."
Punti positivi: "I don’t like it"
Punti negativi: "They take my money because my flight it’s was over And they charge me twice"
Punti negativi: "Offer cappuccino along with coffee, tea, and juice."
Punti positivi: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Punti negativi: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
Punti negativi: "Crew can be more friendly"
Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."
Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"
Punti positivi: "Tutto perfetto: cordialità, cena, confort"
Punti positivi: "The crew was really nice."
Punti negativi: "The delay was very poorly handled. We had to go through security multiple times because delays would happen just before boarding and they’d change gates. Plus, meal vouchers were useless for us as Dubai airport is quite unfriendly to vegetarians. Never flying Emirates again."
Punti negativi: "Istruzioni al personale di terra e della luonge"
Punti positivi: "First time we flew on business on international (we upgraded)."
Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"
Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"
Punti negativi: "Third time on emirates but this time it was the worst. Even worse service, seats, and food. While my kids ordered the regular meal I had ordered the Low Sodium Meal because of my health. The meal that I got was saltier than the regular meal!"
Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."
Punti positivi: "Business class setup Bar Staff"
Punti negativi: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Punti positivi: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Punti negativi: "A lot of background noise when using the supplied headphones"
Punti positivi: "Food as requested: Great Entertainment:great Crew: Nice 16 hrs flight didn’t seem boring at all"
Punti positivi: "I like the aircraft itself, so far pilots are well professionally trained. I feel safe riding in your aircraft."
Punti negativi: "The food is not good. I chose chicken but unfortunately no chicken only small mashed potatoes and gravy and when I asked for another one the crew said no more chicken lol.So I skipped 1 meal"
Punti positivi: "The food and beverage selection was great."
Punti negativi: "had kids on board and were crying half the time could not rest Although the flight crew tried thier best. Landing was too not comfortable-dropped down very fast."
Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"
Punti negativi: "didn't like anything about it"
Punti negativi: "good seevice spacious seat amazing crew"
Punti negativi: "Didn't leave the UK, volcano"
Punti positivi: "I have been traveling with Emirates (and only Emirates) for several years. On board crew and food were excellent."
Punti negativi: "Since the air craft was new WIFI was not yet available."
Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"
Punti negativi: "personale mediocre"
Punti negativi: "scortesia e ressa all imbarco a malpensa - alcuni del personale a bordo arreggiamento poco prfessionale"
Punti positivi: "On time"
Punti negativi: "Non"
Piaciuto: il clima che si respira sui voli Delta Non mi è piaciuto: posto stretto
Il cibo purtroppo è troppo industriale, ovviamente i conservanti fanno la sua parte. Ho richiesto uno special meal dopo aver avuto brutte esperienze in precedenza. Ho assaggiato il meat meal della mia ragazza, ma entrambi non mi hanno fatto un buon effetto.
Horrible delay due to weather.
I love flying with Delta…more snacks lol
Issues with luggage, gate agents and flight. Delta has really gone down hill. But the flight agents int he sky were kind and professional. Also enjoyed the entertainment--but shouldn't be charged for headphones.
The landing was incredibly rough. I thought we were going to roll over at one point. Even coming into the landing was incredibly rocky. The passenger beside me said they make that flight all the time and that was the hardest landing they ever experienced.
Very accommodating crew. Great entertainment
Punti negativi: "The check in process for Delta was a chaotic mess. There was no one to assist passengers, lines were crazy long. I overheard so many people complaining about missing flights and they could not get any help. I also think the amount Delta charges for luggage was insane."
Punti positivi: "Never went on the flight."
Punti negativi: "Awful customer service"
Punti positivi: "Not one of my good experiences with Delta. Two hours delay in the flight"
Punti negativi: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Punti negativi: "The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive."
Punti positivi: "Great seat and always on time."
Punti positivi: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Punti negativi: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Punti positivi: "Crew very friendly and courteous"
Punti negativi: "Would’ve been nicer to have lunch rather than breakfast"
Punti negativi: "Great flight!"
Punti positivi: "Got to Houston on time"
Punti negativi: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Punti positivi: "Just fine, beverage service was friendly."
Punti negativi: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Punti positivi: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Punti negativi: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Punti positivi: "crew found me an outlet for laptop"
Punti negativi: "nothing"
Punti positivi: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Punti negativi: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Punti negativi: "Wifi was not working"
Punti negativi: "Old plane, long delay, sketchy WiFi."
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti negativi: "flight was delayed"
Punti positivi: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Punti positivi: "Boarding was quick"
Punti negativi: "No entertainment, plane was small"
Punti positivi: "Check in was on time and efficient, crew was kind, we arrived early"
Punti positivi: "Great entertainment, nice leg room!"
Punti negativi: "Food was a disgrace - very low standards. Ate only snacks through the entire flight"
Punti positivi: "It was very quick! Great service."
Punti negativi: "We need more food options and a little bit more legroom."
Punti positivi: "Friendliness of flight attendants"
Punti negativi: "I wasn't awake long enough to find fault"
Punti positivi: "The crew was good"
Punti negativi: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti positivi: "Food and service was nice"
Punti negativi: "Very long route to my final destination"
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti positivi: "Crew was fantastic and very helpful."
Punti negativi: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Punti positivi: "Everything was executed well. Flight attendants were lovey & attentive"
Punti negativi: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti negativi: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti positivi: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Punti negativi: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Punti negativi: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Punti positivi: "On time, pretty friendly crew"
Punti negativi: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."
Punti positivi: "Easy boarding, helpful crew, on time, informative pilot"
Punti negativi: "Fewer and fewer choices for beverage and snack"
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "Due to strong tailwinds, the flight arrived nearly an hour earlier."
Imbarco veloce e non accalcato, breakfast ottima . Puntuale. Personale cordiale.
Procedura di imbarco ad Istanbul imbarazzante, personale non preparato ed in alcuni casi arrogante
Impossibile , volo IST MXP annullato !!!!! ci hanno portati a Roma , noi siamo di Torino , fate richiesta eventuale di rimborso dalla vostra agenzia. !!!!!!!!!!!!!!!!!!!!!! siamo tornati a Torino in treno a spese nostre. Cercate di essere onesti con le recensioni. No come Tripadvisor !!!!!!!!!!!!!!!!
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti negativi: "All good"
Punti positivi: "NA"
Punti negativi: "NA"
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "Comfort Entertainment Friendly Staff"
Punti negativi: "N/A"
Punti positivi: "The crew on the airplane were fantastic. They arranged an aisle seat, which I requested upon checking in."
Punti negativi: "I asked for an aisle seat and I was assured when I checked in that I have an aisle seat. But this was not correct. The crew on the airplane did their best to accommodate my request and they were successful. So the mistake was that of the crew in Berlin where I started my flight."
Punti positivi: "Movie selection is great."
Punti negativi: "Flight attendants seem undetertrained."
Punti negativi: "The Attention is not as good as it was 4 years ago, the food terrible. And last but not least many luggage didn’t arrived."
Punti negativi: "I contacted Turkish Airlines 4x times before my flight to learn how to deal with excess medical baggage, mobility assistance, and meal assistance. The Customer Call Center claimed to have made all of my necessary reservation updates for all of my special meal, medical, and mobility assistance needs. They did not! When I arrived at Check-In, there were no notes about any of my requests, nor services prepared to facilitate them. I spent over 30-45 minutes escalating the situation to the Shift Manager who had to contact the central call center and her own manager, just to find out what to do about medical baggage, what's permitted, etc. I was embarrassed for their employees, who not only didn't know their own company policy on the matter, nor were they aware of the industry standard. After much arguing, yelling and threats, the Check-In desk agents finally allowed my excess medical baggage and equipment without extra charge. I still received no mobility assistance to begin my travel after Check-In to my departure gate, nor were they prepared to offer this to me in Istanbul. Again, after a long wait, much yelling, screaming, and arguing, I was finally provided mobility assistance just in time for my flight. I almost missed my flight due to Turkish Airlines not putting my request in the system, nor caring enough about the traveler to do so at Check-In. When I arrived in Belgrade, 3x pieces of my luggage were destroyed and unusable again, medical equipment was damaged, and I filed a claim with Turkish Airlines. They tried every way possible not to pay, but finally offered a meager claim, nothing close to what it cost for the damage caused or to repair or replacement the destroyed luggage or medical equipment. Turkish Airlines is the Grey Hound of travel, sure they might be large, offer many itineraries and frequent travel, but their quality, customer service and professionalism leave them amongst the bottom feeders, still 3rd world in mentality, form and function. No honor, no integrity, no class. No reason to ever fly with Turkish again, and I'm happy to tell everyone I know not to fly with them!"
Punti positivi: "Everything went well"
Punti negativi: "One of my luggage is still missing"
Punti positivi: "The food and entertainment was good. The crew was very nice."
Punti positivi: "Movies, I had leg room. Nice friendly staff .."
Punti negativi: "Internet would not work"
Punti positivi: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Punti negativi: "It's a long flight. But that's unavoidable."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti positivi: "Excellent check-in and in-flight service"
Punti positivi: "I got a return ticket from Houston to Lagos, the first leg of my trip went pretty well, no hassle at all, the staff and crew were great and professional."
Punti negativi: "But the second leg of my trip which was Lagos back to Houston was horrible, the Turkish Airlines employees at the Murtala Mohammed International airport Lagos were the worst ever, unprofessional, rude and lack basic knowledge of boarding. Decided to do their own thing rather than what the airline allows. It's almost like they lacked training or just don't want to learn. No accountability whatsoever as one of the employee said "it's not like it's gonna affect my job anyways". Poor poor terrible customer service, no courtesy, no etiquette. I can go on and on but ain't nobody got time for their negativity."
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "Entertainment was excellent- choice of movies, music and ground cameras,"
Punti negativi: "Food was average; no snacks or snack service which made for a long time between meals on a 12 hour flight. The flight purchased was from Venice to Houston with a connection in Istanbul. The required passport recheck and gate location at opposite ends of the terminal made this a mad dash to catch the flight. It was too little time for comfort."
Punti positivi: "friendly people. good food. top notch service"
Punti negativi: "Food was old"
Punti positivi: "They run a quality airline, inexpensive and a lot of direct flights to a lot of locations."
Punti negativi: "This flight was a terrible experience and the longest day of my life!! That having been said, Turkish airlines had little control over most of it. I could tell the staff was just as tired of the long day as I was, but they held it together and performed adequately. I thought we were all going to die on the landing! I don't know what happened, but I was waiting any moment for the 777 to just roll and go up in flames! It took 1 hour and a half to get our checked bags. Don't know if there is a way to speed that up, but it was the icing on the cake after having spent 16 hours on the plane."
Punti positivi: "The only things that going for Turkish Airline is the cabin crew (lord knows they try), food and in-flight entertainment."
Punti negativi: "The flight was delayed for nearly 2 hrs, that in itself is not an issues, traffic delays do happen. However, the fact that captain choose not to run air conditioning to save fuel and main cabin, even after numerous requests, was 95 degrees for 2 hrs combined with the fact that airline did not submitted travel information to US Border Protection that also added another 1.5 hrs to clear customs is totally unacceptable... Although THY has the most direct route to/from Moldova from Houston, in the future, I'll most likely will spend more money and more time just to avoid it..."
Punti positivi: "Good selection of entertainment, comfortable seats."
Punti positivi: "everything"
Punti negativi: "late boarding"
Punti positivi: "seats, entertainment"
Punti negativi: "food. only one non-veg option"
Punti negativi: "No miles. No notification either. Seems very arbitrary"
Punti positivi: "Same"
Punti negativi: "Same"
Punti negativi: "We passed through 5 layers of security and still had a security threat on the airplane. After re-searching everyones bags and seats we finally departed 2.5 hours late. If there is a threat take everyone OFF the airplane. Nobody wanted to be there for the search. Pull us off and bring the dogs on"
Punti positivi: "Excellent customer service"
Punti negativi: "Excellent flight"
Punti negativi: "Wheel chair flyers should get first assistant"
Punti positivi: "Entertainment on board was the best part. Food is decent."
Punti negativi: "Worst customer service I've ever had in an airport at Attaturk. Turkish airline staff was horribly rude, wouldn't acknowledge their mistakes, very uninforming and all of it to pretty much force you to pay the airline more money in penalty fees for changing flight arrangements and new ticket purchases. And be careful THEY DON'T have any announcement on the intercom system at Attaturk (I had no clue as to that being the case there, nor have I ever been at an airport that doesn't). No boarding announcement, no gate change announcement, no nothing.....and if and when you miss a flight because you didn't know the gate changed while you're sitting at what you thought was your gate and no one bothered to let you know (including the person who checked your boarding pass when you came into that gate area, it's down hill from there! They will tell you it's your fault and not give a dam* what you say to argue otherwise....and......if you don't pay the penalty they dictate to change your flight ($1114 on a $780 ticket in my case so I purchased another ticket on Turkish air on my own for $236 to get me where I was going), they WILL cancel your return flight without telling you, at which point you will have to buy a new ticket to get back home and they end up getting the money out of you regardless. This was an absolute nightmare of a trip, couple with being treated like dirt by everyone at the airport. I will not ever again fly Turkish Air if I can help it."
Punti positivi: "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
Punti negativi: "Late boarding Late arrival"
Punti positivi: "The security measures"
Punti negativi: "Nothing"
Punti positivi: "Loved the service, comfort, entertainment, etc. All of this was top notch and the 13 hour flight went by very quickly."
Punti negativi: "The boarding process was a nightmare. I blame my country more than the airline for the new security procedures needed but I literally went through 4 security checkpoints to get on the plane. Not only that, I had to give up my iPad and my $4000 camera to checked luggage at the gate (not my luggage but theirs). Again...not the airlines fault but it was an absolute cluster F...."
Punti negativi: "Seats on 777 are to close. Both times I have flown Turkish air, we sat on the plane for well over a hour on the ground before we pushed back from the gate."
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti negativi: "Very good fantastic business class seats awesome legroom And again great service"
Punti positivi: "Nothing important"
Punti negativi: "Nothing extra ordinary"
Punti negativi: "Their audio system is very bad."
One of the flights attendants raised her voice to me and another physically grabbed my shoulders because I used the “wrong bathroom”
Rude customer service, then lost my bags and my moms bags. She is ill and I'm stuck with out her meds or anything
This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats.
Check in of luggage the day before
Punti positivi: "fast and friendly checkin, fast boarding, easy transmit"
Punti negativi: "food"
Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"
Punti positivi: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Punti negativi: "Movies available weren't to my taste, which isn't of great importance anyway."
Punti positivi: "The crew was kind, the flight was on time and alll in all was just as expected."
Punti positivi: "Crew was polite and helpful"
Punti negativi: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."
Punti positivi: "It was all fine, a bit cramped, but otherwise fine"
Punti negativi: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Punti positivi: "Puntualità"
Punti positivi: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Punti negativi: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"
Punti positivi: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"
Punti negativi: "Staff is not friendly, does not offer assistance or ask if you need anything."
Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"
Punti positivi: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Punti negativi: "It would be wonderful to have all seats the same as first class for a long distance flight."
Punti positivi: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Punti negativi: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."
Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."
Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"
Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."
Punti positivi: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Punti positivi: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Punti negativi: "I wish there was an option of a sandwich vice sweet or pretzels."
Punti negativi: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."
Punti positivi: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Punti positivi: "Friendly staff with great service"
Punti positivi: "On time"
Punti negativi: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Punti positivi: "Flight on time"
Punti negativi: "nothing I can think of"
Punti positivi: "The flight was short and got us there"
Punti negativi: "This was not business service. The seats were uncomfortable, virtually no leg room."
Punti positivi: "Staff were always courteous."
Punti positivi: "The personal service, the meals and the accommodations - wonderful!"
Punti negativi: "Nothing"
Punti positivi: "Movie selection, crew was very polite"
Punti negativi: "Main meal was a little funky and boarding is always a hassle"
Punti positivi: "volo cancellato dirottato con swiss via Zurigo."
Punti positivi: "It was a very safe trip"
Punti negativi: "Small space in Economy class"
Punti negativi: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Punti negativi: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."
Punti negativi: "flt was delayed 2 hours due to "employee meeting""
Punti negativi: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Punti positivi: "too short to tell."
Punti negativi: "Not applicable"
Punti negativi: "Anche oggi 20 minuti di ritardo"
Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"
Punti positivi: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Punti negativi: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Punti positivi: "Boarding process quick and on time."
Punti negativi: "no entertainment to rate."
Punti positivi: "Left on time - arrived early"
Punti negativi: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."
Punti positivi: "snacks plus they had sparkling mineral water"
Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."
Punti negativi: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"
Punti negativi: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Ho avuto problemi al check in. Avevo preso un extraseat e il sistema di Lufthansa diceva che non avevo pagato il biglietto. Fino all'ultimo minuto non sapevo se avrei potuto prendere il volo. Il personale estremamente scortese. Il nome della addetta è Noemi. In nessun momento mi è stato spiegato nulla.
Ritardo sulla partenza di 1.5 ore. A
Ci sono stati ritardi...ù Siamo partiti con carico eccessivo... 500Kg. Siamo tornati al gate, scaricato il peso, fatto il carburante e ripartiti. 2 ore di ritardo
I bagagli non sono arrivati
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "Unexpected $100 baggage fee for second checked baggage"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Best flight crew I've ever had."
Punti negativi: "A free upgrade to first class"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "I paid to go with Lufthansa airways not with United Airways. And I came to know the day of the flight that I was to board United airways. Really disappointed."
Punti negativi: "In the international flight United Airways charge for the Wiskey liquor. And that is ridiculous."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti negativi: "Good food, on time and semi comfortable seats"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "I like how the crew was friendly"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "The crew was great. Food was good for the most part."
Punti negativi: "too many unruly kids"
Punti negativi: "Voli in ritardo"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Everything was great. The crew was outstanding!"
Punti negativi: "Nothing"
Punti positivi: "service much better Dennis was excellent and attentive!"
Punti positivi: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Punti negativi: "Nothing"
Punti positivi: "I’ve travelled many times with Lufthansa and I always enjoy my trip. The crew are always attentive and caring. I always recommend Lufthansa to all my family and friends, and I will continue to travel with Lufthansa."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "Business class"
Punti negativi: "Nothing not to like"
Punti negativi: "First flight was delayed too much for me to make a connecting flight to Frankfurt. Had to ask twice to be rebooked. Had to connect through Chicago O'Hare and walk for miles there. Arrived in Germany 3 hours behind schedule."
Punti negativi: "flight Frankfurt to Houston: 2 hours delay in Frankfurt, 1 suitcase lost and Lufthansa doesn't know where it is"
Punti negativi: "No volume on entertainment system for our row. But the crew were excellent - very professional, courteous and apologetic."
Punti negativi: "Troppo freddo"
Punti positivi: "Entertainment was good and varied"
Punti negativi: "Seats were horrible. I'm only 5'1" and the seats were too short. Also there was no room under the seat in front of me so that the backpack that always fits completely under the seat in front stuck out and there was no room for my feet. I could not move. Food nice but pretty tasteless."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Crew nice. Plenty of food"
Punti negativi: "Boarding was very chaotic. Very long lines and not managed well"
Punti positivi: "Everything"
Punti negativi: "Nothing"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Getting off the plane in the snow is ridiculous. Lufthansa needs to use the jetways."
Punti negativi: "Can’t tell you anything- missed connection"