There was a free shuttle bus that took me and my friend to the Galleria. The breakfast buffet was nice. The room was clean, but noisy. The staff were surly and slovenly and unresponsive. The rooms were noisy as next to the freeway (should have more sound proof windows then). City taxis refused to go to this hotel or didn't know where it was. Cleaning staff ignored 'do not disturb' signs and were very noisy. Biggest problem was that it was in the middle of nowhere and I had to take the free shuttle bus (runs three times a day) to get to the Galleria and then take a taxi to anywhere else. The shuttle bus only travels in a 5mile radius.
It was clean, comfortable and quiet.
Comfortable room, gym, pool, great breakfast. They did not have my booking.com reservation. Then they accomodated me but did not note that breakfast is included so I had to sign for my breakfast bill and then re-claim it at check out. Pool opening times are not on hotel book in the room. Also pool does not have changing facility and this was not advised to me by the reception staff or the hotel book so I went down and had to go back up to the room to change, back down again and then go back up all wet ! One of the main reasons for me was the shuttle to Galeria but last shuttle is at 4.30 pm. Again, this was not stated on hotel info on booking.com
Room good bed good and breakfast good When check out there appear some stange bill such as the phone bill and breakfast bill(my breakfast should be include)
Clean, quiet, convenient location near restaurants between downtown and IAH airport.
Great room, good quality for money, clean, quiet, Upon checking in we were asked for a credit card for incidentals, which is normal. However, we were never offered the amount that would be put on hold. We had to ask how much would be put on hold. We were told 50.00. Because it struck us as weird that the amount was not offered upon arriving in the room we checked the amount requested. 150.00 we're put on hold. We called the front desk and we're told that it should not have been 150.00 (after we pointed out that the room was prepaid and it is not usual to charge the whole night's fee on a prepaid room) and that it would be returned. It was not. It still appeared on our statement. Not cool.
Yes they did not have wireless internet and cable interned did not work. How can conduct business without internet now a days.
I liked the price! The clientele made me feel uncomfortable.
Reall good walls are just thin
Very neat and clean. Room is a little small, but it wasn't an issue really.
They allowed us to bring our two dogs in without an additional pet fee, they had toiletries made by Bliss, Starbucks coffee, and Tazo tea in the hotel room, and the internet was free. The wireless internet signal was very weak on the 8th floor.
its location to the convention the rooms were old. no microwave or ice box in room.
L'eccezzionale prima colazione e la buona dotazione del bar in camera, nonchè la gentilezza della signorina alla reception Non c'è l'accappatoio in camera/bagno
I letti sono comodi. Facile check-in. Deve pagare per il parcheggio a causa della posizione.
Non troppo spese extra non vale la pena fermarsi. Il prezzo non era il servizio e le sistemazioni.
Samar <3 Lasciare samar :(
Toyota Center was an easy walk accross the street; complimentary shuttle to restaurants in the downtown area not as easy to check in if you were not using valet parking
convenient expensive and had to pay $18 for parking!
Location to the Toyota center. Being within walking distance. We also loved the free shuttle, the drivers were both grate. Needs more smoking rooms.
Gorgeous inside and out. Staff was professional and courteous . Hilton Americas is the best of the best. Short stay.
Ottima posizione, e rapporto qualità/prezzo
efficenza del personale e pulizia
Acqua filtrata ovunque, spuntini complementari, pulito e posizione centrale
Il rapporto qualità prezzo Ho cambiato camera due volte, la prima perchè troppo rumorosa, la seconda perchè il bagno era rotto.
Il personale della lobby di fronte era gentile, disponibile e professionale. Il personale di servizio ci ha accolto ospiti e prontamente fornito delle indicazioni. Vorrei che la colazione fosse inclusa ma nel complesso molto bene.
cortesia staff, pulizia camera.
Comfort della camera.
Hotel unico. Il personale è cordiale. Amore il bar nella lobby. I letti sono comodi. Ottima doccia. La posizione è perfetta. Vorrei che il parcheggio era un po' meno costoso, o c'era una possibilità di parcheggio self-service.
Very clean Comfortable Nice Expensive parking
I loved my view for the room! I requested a room with a nice view and I was accomadated with a room on the 21st floor! It was also my birthday weekend and they had chocolates and a card waiting for me. Everything was perfection!
Daughter and husband loved the Milk and Cookies Happy Hour every night! Breakfast was very good too! The pool was perfect for my 4 year old because it is only 3 feet deep and not very big at all. A little disappointing.
location close to Minute Maid park. Rooms were nice size, free breakfast buffet was spectacular. Maria and the staff in the kitchen during the breakfast and in assisting in attempting to rectify a mistake made by other staff (see 'What didn't you like'). I called ahead to find out whether I needed to bring our coffee brewer for our own, in room, coffee, and was told they had actual brewers (not those pod-type things). They didn't, and couldn't locate any, and didn't have any answers for how to get what we wanted and what they said they had. They did brew our coffee in their kitchen for us, which was apparently the best they could do. We almost didn't get the early check in they had also promised over the phone; luckily I had the name of the person who granted it, who happened to be the one at the front desk and who initially told us they couldn't check us in early.
Fantastic location - great restaurants, bars and the Wortham theater are all within walking distance. Bed was old, uncomfortable and not worth what we paid for.
I loved the atmosphere, decorations, the view from the pool was amazing, the room was clean and comfortable. The valet were super friendly and helpful. The staff inside seemed a bit on edge from the double weddings in the restaurant, clerk told us we could order at the bar tender stand downstairs and the bartender seemed offended and said she's a liar, it's room service only that night. I was not fond of the prices for waffles and french toast on the menu, seemed an awful high price for such a simple food. The view from my room was construction and graffiti ' ed windows on the building next to us.
Beautiful hotel in a wonderful area of downtown. We were able to walk everywhere. We did love the roof top pool as well. Amazing view of downtown from above. The main drawback for us is that there was a wedding the night we stayed so the bar/pool table area was not available. There was no other good place to hang out at the hotel which was inconvenient for us.
The building was very charming and the staff very friendly. The location was great and very central to many sites in Houston. None.
This was a wonderful hotel- beautifully restored and renovated. My room was spacious and comfortable. I had read a previous review from a guest who had been disappointed by the size of the bathroom, but I did not experience this problem at all. Every aspect of my room met or exceeded my expectations and the value was exceptional. I can't think of any part of my stay that disappointed me. Honestly.
It was clean and very comfortable
Service, food and ambience. Nothing
It is within walking distance of the Houston Grand Opera and metro to the museum & theater district - a lovely boutique hotel! TV and phone system a bit antiquated but work. There is so much to do within walking distance of the hotel that this was not really important to us.
The exercise facility is so small that it is almost pointless. The showers need updating, as do other amenities like the television.
The hotel was remodel the front and the noise was horrible. Room so small. Queen bed not King.
The staff greeted us warmly and even provided champagne upon our arrival. When we made it to the room it was beautiful with a great view of downtown and all the amenities we could have wanted. Even the water fixtures were stunning. It was a truly fantastic stay and I couldn't recommend it higher.
The room was clean and staff were very nice. The walls were paper thin and the door to the room was not closed tight enough to not shake and bang anytime another door was opened or closed on our floor. It kept my girlfriend and I up all night long, I finally called the front desk around 3 am and was told all they could do was extend my checkout by an hour... The free breakfast in the morning was alright but I was too tired to actually enjoy any of it. Room 501 was the loudest room I've ever slept in.
The staff was extremely polite and courteous. The place has so much character. The gentleman out front got us a taxi within about 30 seconds of asking how to get one! The tv and stereo could use an upgrading (cassettes?). But who stays there to watch tv?
The location is perfect particularly if in town for the performing arts functions. The service is great--Winfield W. and Jeremy M. are among the best in the hospitality world.
Very quiet and cozy, with only about 8 rooms per floor. Rooms are small, but nicely appointed and very clean and comfortable. Breakfast buffet was great. Everything was obviously prepared fresh. Staff are courteous and friendly. The front entrance was under construction. Not much of a view from our room, just the parking lot.
La camera era bella e confortevole. Il nostro cane è stato accettato. La nostra camera era proprio sopra il loro centro di eventi molto rumoroso. Rompevano tavoli in modo molto rumoroso dopo 10:00 durante la settimana. Se si alloggia ad un piano alto immagino che questo non è un problema. Anche prendere del ghiaccio è stata un po' una seccatura.
I appreciated the courtesy and consideration of the housekeeping staff. I independently reserved my room which was not a group rate with the seminer guest. However the staff initially had me wait for my room on the fifth floor with a pleasant relaxing view. They changed the room to the seventh floor with a view of roof tops an a parking garage apparently on the same floor as the seminar attendees.
I have to get up at 3:00 AM due to false alarm. Everybody have to go down to 1st floor at the midnight. Terrible.
Good value for money - in a great location next to Galleria and other shops. Nice neighborhood etc
Excellent location, friendly staff, reasonable rates. Warm and inviting.
Good location, free wifi and good parking facilities Would like bath foam in bathroom.
I liked that the staff seemed to really care each and I every time I had a need, even for my puppy ! Thanks for a great stay.
Excellent bed & shower. What else do you need...? A/C in the bed room is a little bit noisy. I had to shut it off.
The staff was fantastic and they all seemed like they enjoyed working there. First class the whole way!
The pleasantness of the staff No informal cafe. Some across the street, but not in the hotel. Hotel restaurant excellent but expensive and only other choice was on the roof at the pool.
Excellent service standards
Roooms not as new as would be expected. TV was not modern and had problems with it. Valet parking was extremely expensive for parking my vehicle around the corner where I can see it when I exit the hotel
Had to use valet parking the whole time as the regular deck was closed, and there was an extended wait to get the car when I was ready. The room could also use a refrigerator.
Location is great, facility is average!! Parking is a problem, no self parking and you can wait for your car for a long time.. During peak hours, valet department don't answer your call..even if they do you may still wait !!!
The staff was really helpful and informative about places to go eat and hang out. and with directions. Balcony was very small, and expected more for my money.
Il letto era comodo Guidato per 25 minuti alla ricerca di un posto di Parcheggio. Ho dovuto chiedere tre volte per i cuscini extra.
Tutto era pulito, il letto era grande, e l'uomo che ci ha fatto il check-in ci ha dato un paio di bottiglie gratuite di acqua quando abbiamo chiesto informazioni su come ottenere l'acqua. Anche se era Natale. Non c'era un frigo o forno a microonde, e ci hanno dato la connessione wifi gratuita perché era Natale, ma il servizio wifi dovrebbe essere sempre gratuito in un hotel indipendentemente da che giorno sia.
Non capisco perché ci sia un 4 stelle. L'addetto al check-in contatto appena creato dall'occhio. Biancheria da letto ha bisogno di un aggiornamento.
Just spent one night but heart of the Houston Medical Center. Can't be beat. Staff friendly and efficient. Easy valet parking (not cheap - but nothing is in the Medical Center). I'm told by my brother there's a very nice gym and pool there - but as I was scheduled for surgery, wasn't able to avail. They alsohave a convenient van available to drive you in a 2 mile radius around the Center. - Messed up the billing. After putting my brother's room on my card they still went ahead and charged him. - Bar on 2nd floor was difficult to find a server. Appetizers ordered were worse than hospital food!
Price Room was very basic, no warmth or style at all
The staff was wonderful, room was very nice, breakfast was outstanding! Location not so nice, but I did not feel threatened at all. As a single, older lady, I came and went at all times of the day and not once was I was afraid. Cameras are everywhere and I saw a security guard during one of my late night/early morning tryst. Will stay here again.
The service, laundry machines, complementary breakfast, facilities (fitness and pool) Pool wasn't clean and no one checked or noticed from staff, the corridor rugs were old and smelly a bit
room service,customer service and area was very nice along with comfortable rooms and I love their luandary room . The food in resturant was pricey compere to other places and no complimentary breakfast.
HAD A NICE EXPERIENCE AT THE HOTEL. STAFF WAS FRIENDLY AND POLITE. RIGHT OFF HWY/INT 59/69. ROOMS WERE QUIET AND CLEAN. NO PROBLEMS I CAN THINK OF. I WILL STAY AT HOTEL AGAIN AND RECOMMEND TO FREINDS
Excellent thanks .
Modern, sleek, expensive looking lobby, very friendly staff. Three elevators leading up to our 12th floor room; there was never a long wait to go up or downstairs. The room was clean and standard. No complaints. The number one selling point was paying a 'motel' price for this excellent hotel. Will definitely be staying here again next time I'm in town. The only complaint that comes to mind is the proximity of restaurants near hotel. There are only about 3 fast food restaurants close by. It is about 15 min travel to other options. I am not used to big city commutes, thus 15 min is a bit inconvenient for me. The reason I booked this hotel though, was for its proximity to ikea and not to restaurants. All in all, the complaint is not enough to deter me from staying here again.
Bar Food and cookies! Poor Lighting in rooms
price and location
Spacious rooms. Suite was nice.
Good location, comfortable suite
There was plenty of room in the suite. It was just a little dark in the hallways. I like a little cherrier look.
Good location next to the Galleria Mall. Enjoyed the Sheraton Club. Beds were pretty comfortable Bathroom could use updating, it was probably clean but had moldy caulking
I loved the area and the view that I received. Staff was great! I did not like the fact I had to pay for parking. I feel that should be included with the visit.
Very clean, quiet rooms.
Room was nice, valet parking, guest services was awesome - very helpful. Free internet in lobby was conveniently accessed! Price of breakfast at Restaurant was a little high.
Service was great. Made us feel like valued customers. Special shout out to Rex, the concierge. Food in bar was also very good Everything was great
location is close to shopping area nothing
Very accommodating staff. Convenient location to shopping restaurants. Rooms clean and spacious.
Location is good, very convenient. The blanket is not soft at all
I like the overall value in the cleanliness of the rooms I didn't like the 50 dollar deposit per room because I reserved three rooms so that was an extra hundred and fifty dollars taken out of my account
The hotel can use a renovation in the rooms.
I had a pleasant stay at Crowne Plaza River Oaks. The staff was very helpful considering that this is my first time in the US. The room was spacious and very clean, and you cant beat such price.
The room was comfortable. It was the first time we both stayed here. Out of all the places to stay in Houston we chose this place. What ruined our experience was that my new 2015 vehicle was vandalized in the self-parking garage. This ruined my whole experience and and impression of crown plaza. I reached out to a manager and she quickly pushed us to the valet staff. The manager was out of town so Eric just made me fill out an incident report. He stated the his manager Mr. Dillet would call me and till this day he still has not reached out to me. I had to call him consistently to get an answer. I've already spoken to him and I understand the outcome. It was just the way things were handled that makes never want to return to this place again.
the stay was very nice the service was good! I didn't like being next to nosiy neighbors!!
Beautiful spacious room. Front desk staff was wonderful Garage elevator broke and was out of order nearly two days during our stay.
Elevators were extremely slow. Only 2 operating in peak hours. Smelled of unpleasant cleaning products.
To be honest there wasn't much I liked about the hotel and I have stayed there before. This is my second stay at this hotel and I book it because it's fairly close to the Houston rodeo. You have to pay $9 for parking and I'm like you are really changing me for parking when I'm a guest at this hotel? No free continental breakfast really? Holiday Inn express has a great free breakfast. The sheets were seriously like 100 count plastic or something in case you wet the bed. The housekeeper entered my room 3 times starting at 7:30 to noon and we were trying to sleep. The front desk had gotten my reservations wrong and called my room at which time I explained to them we were staying 2 nights. Well I guess the front desk didnt believe me because they locked me out of my room. I had to go to the front desk and show them my reserverations. Terrible experience and quite frankly I dont think I'll be back.
STAFFS ARE ALL FRIENDLY & KIND. ROOM WAS CLEAN & COMFORTABLE TO STAY
Nothing about this hotel That the rooms smelled awful so we switched rooms and there it was. The same smell. It smelled like heavy carpet smell. Turns out they were smoking in the room before we arrived. We were later told to heck out find a different hotel and leave. The staff weren't helpful at all since there was a big group checking in she didn't care about us
Location, secure environment, large room, comfortable queen size beds, kitchennet area in room, beautiful accommadations,and extremely friendly staff. I did encounter one problem with no hot water in the shower. My parents were two doors down therefore my family used their bathroom. I immediately reported the plumbing problem. We were offered another room and given a credit for not receiveing full sevice in the room. The manager and staff accommdated my family quickly and graciously. For a family of three and my parents traveling with me there was no free complimentary breakfast available. I really think this should be included for the price of the rooms