Good have been much better being informed of the delayed.
Punti positivi: "they change the gate last min"
Punti negativi: "Should advise the passagers better"
Punti negativi: "During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers"
Punti negativi: "i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions"
Punti positivi: "Everything was excellent accept the entertainment."
Punti negativi: "Entertainment"
Punti negativi: "Would have been better if the first leg of the flight had not been so late that my connection could never work. Got transferred to a later latam flight with connection but still"
Punti positivi: "Very clean airplane and excellent crew"
Punti positivi: "2 seats, not 3, in this part of Economy"
Punti negativi: "The bag check price info on the website was completely wrong... At the airport, they asked for USD 100, not USD 30 as the website indicated. Ended up lugging the (heavy) cabin size bag..."
Punti positivi: "Same comments as before: comfortable airplane, good food and friendly crew."
Punti negativi: "There was a long delay in the connection at Viracopos/Campinas: technical problem with the airplane. I arrived approximately 1 hour late in Curitiba (past midnight)."
Punti positivi: "Azul airlines the best !!"
Punti positivi: "The crew was amazing"
Punti positivi: "crew was kind."
Punti negativi: "We almost crashed into other planes on the runway while trying to land. The runway was full/ blocked. We had to accelerate suddenly and ascend back into the clouds. Very bumpy and scary. Pilotes should know runway status in advance of descent."
Punti positivi: "The crew as fine!"
Punti negativi: "The gate at the airport changed"
Punti positivi: "Flight left on time."
Punti positivi: "free-snack is good"
Punti negativi: "non-brazirian customer can pay service fee (i.e. seat-selection,baggage) on Azul websaite."
Punti positivi: "We got all of our bags! No lines. Smooth sailing"
Punti positivi: "Friendly crew. Spoke some English for the most part."
Punti negativi: "Only food for purchase"
Punti positivi: "The crew were very friendly and attentive. Most of them spoke English and Spanish in addition to Portuguese."
Punti negativi: "The snacks could have been healthier and the bathroom could have been cleaner."
Punti positivi: "Il personale era cordiale"
Punti negativi: "Câmbio totale di aeronave. Awkward"
Punti positivi: "Priority checkin at Ezeiza airport."
Punti negativi: "The A320 planes was too cramped and it's an older plane."
Punti positivi: "Boarding was easy, crew members were friendly, snack food service was good, and the flight was smooth and on time. My baggage arrived promptly at Chapeco after the flight. No complaints!"
Punti positivi: "Uau!! Azul! Amazing!! Every single staff I met treated with so much professionalism!! Thank you! First time flying with Azul!! I had heard raving reviews fr9m my parents and now I know why!"
Punti positivi: "Azule Airlines incorrectly charged me 60 Rais for my first bag of 23 kg. When I showed them documentation of my connecting flights, they reversed the charges."
Punti negativi: "Check in using the online system was impossible, even with helpdesk staff assistance."
Punti negativi: "The crew was non-responsive to simple requests. The food was abismal and void of nutrition."
Punti positivi: "Flight on tine"
Punti negativi: "Very disappointed that there were only junk food options on the snacks served. Same goes for the drinks. And no option to buy anything healthy either. Arrived hungry at 1:20am!"
Punti positivi: "La puntualità. La voce divertimento NA."
Punti positivi: "There's actually footrests that fold out like a lawn chair in economy and there's lots of leg room so you can actually put your legs up and sleep. First time I ACTUALLY slept on a long haul flight. Chairs seemed to be made of soft leather or some other super comfy material. Puts the older US-based planes to absolute shame. Super soft fluffy blankets, the flight attendants were amazing, courteous, hospitable, the food and drinks were awesome, loved the movies. 10/10 would fly again."
Punti negativi: "T H E R E I S N O T H I N G I D I D N T L I K E B U T I H A V E T O P U T S O M E T H I N G H E R E"
Punti positivi: "Azul service was good as usual. Plane was on time arrival. No complaints"
Punti positivi: "SAME"
Punti negativi: "SAME AS ABOVE"
Punti positivi: "The timelly take off and landing... Being on time was a great pleasure."
Punti negativi: "Nothing..."
Punti positivi: "Nice planes and nice crew"
Punti negativi: "All else. Long line for check in at connection point (only one person behind the counters), a chaotic boarding process and then Azul lost my baggage. My first, if I can avoid it, my last flight with them. Pity."
Punti positivi: "The staff"
Punti negativi: "Flight was delayed almost one hour, the cabin was too hot."
Punti positivi: "economy xtra seats were nice"
Punti positivi: "Awesome customer service and flights were on time!"
Punti negativi: "Nothing to critic."
Punti negativi: "The arrogant employees at Gov. Valadares didnt tell me they were sending me to another airport making me miss my conection flight in the process. This information was disclosed only after I asked if the flight was on time because I had a international flight to catch at my final destination Sao Paulo - GRU. Instead of helping and apologizing for the hassle, the attendant said that I had to pay for my carry-on (that was 10kg) because I had another hand bag with my laptop in it. I said that I would not pay, and that Azul should return me money first for not delivering the service I purchase - which was the flight from Governador Valadares, MG to Sao Paulo, SP (with a quick stop in Belo Horizonte, MG). Instead they were making me miss my international flight, and besides not taking any responsibility for it, this woman is telling me that I had to pay for a carry on?!? I was mesmirized by the lack of sense of this flight attendant. After telling me that I was going to get in Sao Paulo at 9pm instead of 5pm, and that I would have to run to get a bus to another terminal and hopefully make it to my international flight that was at 10:20pm, she insisted I’d pay. I told her that if she could get me to my destination at 5pm maybe I wouldn’t mind paying, but since that wasn’t the case, and I’d have to run to try to catch another flight because of Azul Airlines, that she should really think about it and let it go, and let me go with my bag as a carry on. She gave me the ticket, and as I grabbed my bag and went towards the bus, she threatened me, saying that in Ipatinga and in Belo Horizonte (my first conection flight) they would not allow me on the plane with the carry on. Since the non-sense continued I just took her as a mentally disable person, and ignored her threat. A full bus and 2 vans headed to Ipatinga (100km away in a dangerous highway), packing the flight there, really making me think that this non-sense was just a way Azul Airlines figured out to save money in fuel. The flight was completely full, the AC not working properly, and with the heat and humidity people were smelly. It was absolutely awful. The flight attendants in Ipatinga (way nicer than the ones in Gov. Valadares), distributed water to the passengers that looked like they were about to faint, the ones sweating profusely, the elderly and the kids. By the way, the carry on bag was not an issue at the other airports. Once in Belo Horizonte I noticed that my original Azul flight from Belo Horizonte to Sao Paulo at 3:30pm as 1 hour and 15 minutes LATE. I run to the gate and explained what happened and after crying out loud was able to convince the Azul attendants to let me in on that flight so I wouldn’t miss my international flight. They made me wait until last minute but I cried: this is the flight I had a ticket for. It’s only fair you let me in! So they did. And I made my other flight. But not before I got upset, had a headache, stomach ache and felt demoralized by Azul staff."
Punti positivi: "Everything was fine except the flight was delayed an hour. No biggie. My only question is that I had a trip that passed through Isa to 3rd country. At check in I was informed that bags would go all the way through without re-checking in. Turns out bags had to be re-checked in at first entry to usa. I wish the rules were consistent and that all personnel knew the rules. Also united baggage track app does not work."
Punti negativi: "United baggage app does not work Personnel did not know baggage rules at Chck in."
Punti positivi: "Attentive service, new equipment. Very similar to flying JetBlue in its early years in the US."
Punti negativi: "Azul app only available in Portuguese. Online check-in was difficult-- upgrades, seat selection, or any change that requires a fee not possible online for domestic or international flights if you are not a Brazilian citizen"
Punti positivi: "it was on time"
Punti positivi: "All on time"
Punti positivi: "All on time"
Punti positivi: "Perfeito e repetirei na primeira chance"
Punti negativi: "30 minutes delay on the take-off, but the pilot compensate a little on the flight"
Punti positivi: "Seats are fairly comfortable compared to the international flight."
Punti negativi: "No complaints."
Punti positivi: "Friendly, and kind service starting from registration and up to desimbarkation."
Punti negativi: "Announcement should be given on English as well!"
Punti positivi: "Boarding, Confort, entertainment and the"
Punti negativi: "I dinot like the food, the dparting delay and lack of informations about the reason of delay, the cabin was extremely hot before take off and extremrly cold during flight."
Punti positivi: "I spoke w someone who adjust my seat to be with my son"
Punti negativi: "No communication between the boarding people and the crew about the changing with our seats creating an uncomfortable situation."
Punti negativi: "everything...terrible airline"
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "very friendly crew (we were flying with two small kids) who went above and beyond to make them as comfortable and happy as possible."
Punti negativi: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."
Punti positivi: "Everything was great"
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "Two things stood out. 1. The flight attendants were amazingly helpful in making sure the luggage was placed in overhead bins. 2. They gave out kits with a toothpaste and brush even for economy class! Nice service overall. Polite and efficient."
Punti negativi: "Istanbul airport leaves much to be desired."
Punti negativi: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
Punti positivi: "service is good"
Punti negativi: "Flight was late, not first time it happened"
Punti positivi: "Really good food, good movies, overall nice feel."
Punti negativi: "Chairs are a bit tightly packed, but not too bad."
Punti negativi: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"
Punti positivi: "The flight crew was friendly and kind."
Punti negativi: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Punti positivi: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."
Punti positivi: "I'll recommend Turkish airline to anyone because of the cabin crew and the pilots. I enjoyed the service and we had a safe trip. I also like the entertainment service. I was able to watch the live TV news to keep me update."
Punti negativi: "I didn't like the food. It's taste sour. The foods needs improvement."
Punti positivi: "Nothing is changing, they need to make some adjustments"
Punti negativi: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."
Punti positivi: "The food and entertainment was good. The crew was very nice."
Punti positivi: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Punti negativi: "It's a long flight. But that's unavoidable."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti positivi: "Excellent check-in and in-flight service"
Punti negativi: "Lost my luggage"
Punti positivi: "Very professional and very convenient."
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "I liked the dessert , blankets and pillow were available to all and washroom was good"
Punti negativi: "Food was ok , kids did not like and snacks were not available after meal although mentioned. Service was poor . Let space was not too much"
Punti positivi: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"
Punti positivi: "friendly people. good food. top notch service"
Punti positivi: "Good food and service"
Punti positivi: "Meal,airplane"
Punti negativi: "A little turbulence"
Punti positivi: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Punti negativi: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Punti positivi: "Great attention and kindness from the attendants"
Punti negativi: "The cabin was very very hot during the flight."
Punti positivi: "Good selection of entertainment, comfortable seats."
Punti positivi: "everything"
Punti negativi: "late boarding"
Punti positivi: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Punti negativi: "There wasn't nothing that I didn't like . I love me some Turkish airline."
Punti negativi: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."
Punti positivi: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Punti negativi: "TV screen very far from the seat and could only interact with it via the remote control."
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti positivi: "same as above, i love that i was able to check in online and choose my seat. I love the kit (toothbrush, socks) and the quality of the pouch - super love it! Pillow and blanket as well is still the same quality as before."
Punti positivi: "Comfortable chairs, the entertainment was wonderful especially for such a long trip."
Punti negativi: "It is not the airline but rather Istanbul airport. I would have been more convenient with a little more organization to help the massive amount of people going through the airport."
Punti positivi: "Good flight service. Nice STAR lounge in Milan"
Punti negativi: "On line check-in does not remember frequent flier info."
Punti positivi: "I enjoyed the food service, the hot towel, and the amenity kit.Turkish Airlines is the best out of all airlines I've flown."
Punti negativi: "No personal air breeze, USB did not work to charge my phone, and the seats are a bit old fashioned small."
Punti positivi: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti positivi: "The flight itself wasn't bad, we got a meal on each flight and the crew was charming."
Punti negativi: "I had a trip with one connection, from Tel Aviv to Milan. The flight from Tel Aviv was delayed, which coused the connection flight to be delayed. Also, and most importantly, they've left my luggage in Istanbul (where the connection was from), so that I was left with no proper clothes/essentials for four (!) days (and it was colder than expected in Italy)."
Punti positivi: "Everything was appreciated"
Punti positivi: "boarding was on time, flight was faster than expected food was excellent crew were nice. everything has gone smooth and well"
Punti negativi: "leg room was not enough to sit comfortable."
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "I could put my seat down, the button wasn’t working.."
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "The crew was great."
Punti negativi: "Better seats,better food."
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "Everything is fine."
Punti negativi: "No"
Punti positivi: "crew was good food was good"
Punti negativi: "comfort"
Punti positivi: "We upgraded our flight from Frankfurt to business class--so worth it."
Punti positivi: "Nice touches like pillow and blanket, lots of movies and hot meals."
Punti negativi: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."
Punti negativi: "They lost my luggage during the tranfer in Frankfurt. They did return it however within 24 hours."
Punti positivi: "Food was good & they served a full meal!"
Punti negativi: "Crew appeared annoyed with everyone. No entertainment provided."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Food and crew were terrific."
Punti negativi: "Security at Frankfurt is particularly laborious"
Punti positivi: "Very comfortable. All very nice."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Flight was 45 minutes late arriving, causing me to miss my connection to Lufthansa and forcing reroute of whole trip."
Punti positivi: "Service was courteous and effective once aboard the airplane."
Punti negativi: "Boarding was chaotic, and primarily due to the fault of the boarding staff in Frankfurt. I was flying as a tourist from Switzerland, but it was easy to notice the condescending manner in which the African passengers were treated. I noticed the same attitude at immigration services in Frankfurt, were the officers were openly teasing, laughing at and harassing an Eritrean man. Some of the comments passed were frankly disgusting..."
Punti positivi: "I like the price of the ticket ( thanks to KAYAK), the service on board was very good, everything on time and of course very convenient connection between Tampa and Frankfurt to fly to the further airports in Europe. Safety, security and service in good price. It is my favorite airline and rout."
Punti negativi: "Voli in ritardo"
Punti positivi: "The service and crew was amazing! We splurged on Business class and it was worth it! I was impressed with their efficiency at every point: checking in, boarding, and in-flight service."
Punti negativi: "Sleeping overnight the cabin got a bit warm which made it a bit uncomfortable. I’ve never had that problem on a flight before."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "The Crew was very helpful, they were always around and offering all kind of help."
Punti negativi: "The food was very cheap, we had no choice for a better offer. We were hungry and had to eat.... The seats were changed at the last minute, we were very upset!!! We did our confirmation on line and get our seats assigned. When we got to the airport we were surprised that they changed them."
Punti positivi: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Punti negativi: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Punti positivi: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Punti positivi: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Punti negativi: "Had two stop over in Germany so they wont let me board stating need German visa. Requested for rerouting from FRA to USA direct, but lufthansa did nothing to help other than make me stranded had to travel with totally different airliner. Horrible experience with them..."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "smooth and on time"
Punti negativi: "no charging ports on plane"
Punti negativi: "Troppo freddo"
Punti positivi: "Nice aircraft, great entertainment, good crew"
Punti negativi: "Maybe a selection of snacks during the flight? Just pretzels seems inadequate for an 11 hour flight."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Food service everything"
Punti negativi: "Everything was just perfect"
Punti negativi: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
Punti positivi: "Flight was good. Boarding was delayed, but the time was made up during flight. Comfortable seats."
Punti negativi: "It is always about baggage. Bags with priority tags should atleast be sent on a "priority". With LH this never is the case. Priority tagged bags are sometimes the last ones to come on the belt."
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
L'atterraggio è stato un po' brusco
Slow boarding in Seville, no chance to check-in online🥺
Punti negativi: "Allow business passenger to use front bathroom."
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Perfect"
Punti negativi: "Nothing. Flight was amazing"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti negativi: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Punti positivi: "The crew."
Punti negativi: "The time between flights."
Punti negativi: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Punti positivi: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Punti positivi: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Punti negativi: "Not being to help on the ground in Copenhagen with delta issues"
Punti positivi: "Friendly crew, upgraded seat was worthwhile"
Punti negativi: "More snacks in between meals,"
Punti positivi: "Friendly crew"
Punti negativi: "KLM lost one piece of my luggage"
Punti negativi: "Troppo ritardo"
Punti positivi: "Seat comfortable"
Punti negativi: "Flight was delayed and overhead bin space was very small"
Punti positivi: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Punti negativi: "Everything was very good."
Punti positivi: "Crew was very engaging and service was good."
Punti negativi: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Nothing"
Punti negativi: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Punti positivi: "Nothing!"
Punti negativi: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Punti negativi: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Punti positivi: "Nice aircraft"
Punti negativi: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Punti negativi: "Flight cancelled"
Punti positivi: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Punti positivi: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Punti positivi: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Punti negativi: "My suitcase didn't come with the airline."
Punti positivi: "Everything is alright"
Punti positivi: "Good flight, arriving well on time."
Punti positivi: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Punti negativi: "Nothing to say"
Punti positivi: "Arrived early!"
Punti negativi: "Boarding seemed disorganized."
Punti positivi: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Punti negativi: "Can't think of anything."
Punti negativi: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Punti positivi: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Punti negativi: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Good service onboard, good food. On time."
Punti negativi: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Punti positivi: "Very friendly and helpful personnel."
Punti positivi: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Punti negativi: "Not much to comment on here."
Punti positivi: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Punti negativi: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti positivi: "Eveything is well arranged"
Punti negativi: "Nothing"
Punti positivi: "Everything - Checkin, crew, food, entertainment"
Punti negativi: "Nothing"
Punti positivi: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Punti negativi: "No complaints at all."
Punti positivi: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Punti positivi: "Spacious cabins, friendly service"
We bordered at 408pm Monday on time from Medellín to Bogota but when on the plane we sat on the runway from 420 to 700pm.. they never let us off the plane judt said logistical issues. I had a connecting flight to Quito Ecuador from Bogota the same say at 748pm. We landed in Bogota at 815pm missed my flight. I was told to call my provider Kayak.com ans Kiwi.com No replies until 7hrs later. In which they denied the plane even left the terminal as they said it was canceled but hey I have photos and sent them and they still couldn't belive it. So I sent proof and now they argue with me about waiting 3 months for repayment of the connecting flight. I've spoken now 25 agents all differnt names all giving differnt information. Never seen a company in 37 years be so unprofessional
Punti positivi: "Muito confortável. Boarding muito rápido. Muito bem atendido a bordo."
Punti negativi: "Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros."
Punti positivi: "All good"
Punti negativi: "To drop the bag was very messy"
Punti positivi: "the most important thing for me is to arrive on time. Everything else is secondary.me"
Punti negativi: "music selection was not good. The crew has to try to wake you to offer you food instead of bypassing you in your eyes are shut. I never got a meal either way."
Punti positivi: "Plane was new"
Punti negativi: "Airport is a disaster. It is a single gate, bamboo-walled open air space with about half the seating necessary for a flight. Latam charges almost $2 even for a cup of “coffee” that is really just hot water, powdered Nescafé and powdered milk! It hardly seems worth the effort and really slows down service."
Punti negativi: "Strange use of curtains upfront during flight. I was asked to check my carryon for free to help out with boarding, but then had to wait longer to get the bag in baggage claim. It was the last bag of my checked bags to show up. Checked carryon bags should have a higher priority to return."
Punti negativi: "Better Communication from LATAM. We didn't know if the flight was going to be cancelled due to the unrest in Santiago. All worked out."
Punti positivi: "Yes, they did"
Punti negativi: "Nothing"
Punti positivi: "We were able to get to our destination safely without incident. Plenty of space for overhead baggage."
Punti negativi: "The boarding process was confusing, no announcements in English, so we didn’t understand what was happening. Land crew was great, but the flight crew passed over us for drinks, never came to pickup any trash. Seats were terrible, very uncomfortable for a 3.5 hour flight. Flight delayed 30 min. too."
Punti negativi: "The flight was delayed and caused all sorts of problems and headaches. Had to book a new final destination and didn't even make it to my original final destination."
Punti positivi: "Crew was great!"
Punti negativi: "I couldn’t fly because at check in they asked me to pay for my 2 luggages and I couldn’t afford it so they let me out of my flight and now they don’t want to return my money. Worse airline I’ve ever seen. I’ve been flying international for 20 years and never saw a flight you have to pay for Luggage"
Punti positivi: "Crew is friendly, plane is new and clean"
Punti negativi: "they charge to choose seats before hand, shouldn't be a privilege to do so"
Punti negativi: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Punti positivi: "There was an empty seat next to mine and that made the trip bearable!"
Punti negativi: "More comfortable seats and ample food selection (especially for snacks)."
Punti positivi: "I love it ! Everybody very friendly and the food was good"
Punti negativi: "Maybe offer a little bit more food"
Punti positivi: "Nothing"
Punti negativi: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Punti positivi: "Seats were acceptable. Crew was competent and prompt."
Punti negativi: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
Punti negativi: "Old aircraft Business seat narrow"
Punti positivi: "Personale bravo e servizio ottimo"
Punti positivi: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Punti negativi: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Punti positivi: "I had few questions about emigration in São Paulo and they helped, the food was good and all were very kind!"
Punti positivi: "Nothing"
Punti negativi: "I actually tried to cancel this flight 5 hours after booking it and was not able to. I wanted to book something before prices changed and was not able to go. When trying to cancel I was hung up or disconnected from 6 times. Each time calling back with 10-15 of wait time. Finally got through and was told it's non refundable. Why kayak even deals with companies like this I have no idea. I finally cancelled and I'm still getting emails aasking how my flight was."
Punti positivi: "Q z bsv"
Punti negativi: "Gate changes were not announced and the crew didn't help passengers get their luggage in place to allow for enough room for the last passengers to board. Many passengers places small items that belong below the seat in the over head. I had to ask passengers myself who's bag is this to get them to put it under the seats in front of them."
Punti positivi: "Entertainment system"
Punti negativi: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"
Punti positivi: "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Punti negativi: "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"
Punti positivi: "Boeing 787 Dreamliner, plane looked brand new. Attendants are friendly. Food is excellent. Best flight experience in many years."
Punti positivi: "We got on the plane after flight from LAX was delayed by 8 hours"
Punti negativi: "Being initially delayed and not knowing til we got to Lima if we were going to get to Montevideo that day."
Punti positivi: "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
Punti negativi: "No issues will travel on this airline again."
Punti positivi: "East check in. Punctuality. Good coffee"
Punti positivi: "The plane crew was fine and the pilot kept is informed"
Punti negativi: "Flight delayed 154 minutes. Lines to board were not marked as to which lone to use. No info provided by airline personnel to assist in choosing which line. Long wait for luggage. In excess of 25 minutes."
Punti positivi: "Could access entertainment as soon as I was seated."
Punti positivi: "Good seats and service"
Punti positivi: "It was not physically uncomfortable."
Punti negativi: "The flight was delayed, moved, and when it finally took off it was re routed back to São Paulo with almost zero communication. We were herded around with attendants who had no idea why our flight was canceled mid air and we had to fend for ourselves for rebooking."
Punti positivi: "All of your staff where very nice and kind."
Punti positivi: "Great Staff. Beautiful plane"
Punti negativi: "Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault"
Punti positivi: "Friendly and helpful staff"
Punti positivi: "Customer service"
Punti negativi: "No leg room, seats go back too far"
Punti positivi: "Not much"
Punti negativi: "Didn't even offer water, this on a 3 1/2 hour flight, took too long to board, too long to get off...they sold food on the flight, they seemed to cater to whomever wanted to buy food, & like I said offer water to the rest of us. Just an overall horrible flight."
Punti positivi: "-Entertainment in seat TVs was amazing. -Food was delicious -Tons of space and I was in the economy or regular seats. -Love the tinting windows! -Staff as always on LATAM in my recent experience was very good. Very cheerful and very caring and considerate. Must keep saying how good the staff was!"
Punti negativi: "Long boarding time...however I realize this was a very large and full flight."
Punti positivi: "Service is exceptional. Most polite staff ever in my flying experience and I'm 28 and have take over 50 flights in my life."
Punti negativi: "-That we needed an app to watch the media. -Seats are smaller than some longer flights, but honestly they were fine. -Boarding takes a while, but I'm not sure there is a good solution. I did like how we loaded the front and back of the plane simultaneously. Good move!"
Punti positivi: "Very friendly staff. Specially crew leader Sandra"
Punti positivi: "Everything was fine. Boarding itself was organized, though the people didn't really catch on. Crew was friendly."
Punti negativi: "3-3-3 in the 787. Yeah, everyone has it but that doesn't make it nice. Sandwich was small in quantity, average in quality."
Punti positivi: "Service"
Punti negativi: "It was delay. 2 hours."
Punti negativi: "Abbiamo dovuto pagare una tassa di 170USD a testa non segnalataci da nessuno"
Punti positivi: "New plane .confort. Reliable company.good prices."
Punti negativi: "Need to check size and weight of the carry on luggage at the register counter in the airport and not before boarding. Create confusion, lost of time. Boarding process is messy. Indications given to board by group number but it is not enforced and it is a real mess .food does not compare well with other companies.lunch is acceptable but snack(sandwich)and light supper are really awfull.entertainment system not a big choice of moovies"
Punti positivi: "The Dreamliner 787-900 is a great plane, even in economy, and LATAM treated me better than an ordinary carrier, despite the budget fare."
Punti positivi: "How it moved"
Punti negativi: "That it didn't move too much."
Punti positivi: "The plane and crew were nice, the food was pretty good for airplane food, they give you wine with your food. Overall one of the better airplanes and quality trip for the prices as one can get"
Punti negativi: "The same things you don't like about all other airplanes, boarding procedures, lines for the bathroom ect"
Punti positivi: "The food was really good. The service was good as well. The movie selection was very good."
Punti negativi: "Economy seats are really uncomfortable for long flights, my knees suffered."