Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "10/10 would recommend.."
Punti positivi: "Great attentive crew."
Punti negativi: "Boarding has no groups, seats are small"
Punti positivi: "The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again."
Punti negativi: "Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea."
Punti positivi: "Food was really hot & good customer service"
Punti positivi: "The crew was amazing. They left snacks and drinks out in between service."
Punti positivi: "Crew was very nice, appreciated that they came by with water often"
Punti negativi: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "Ok"
Punti negativi: "Flight was late"
Punti negativi: "There was a half hour delay which no one could explain. Made transfer in Zurich really difficult."
Punti positivi: "Crew was amazing. Good movie selection. Pretty comfortable."
Punti negativi: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."
Punti negativi: "Arrive on time Zurich"
Punti positivi: "Outstanding service by the crew."
Punti negativi: "Seats in economy area little cramped"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "The crew was very friendly. Family line was nice when travelled with the little ones."
Punti negativi: "I It will be helpful if the Gate information available within 6 hours of the flight. We don't have gate information and our flight within 3.5 hours. But overall wonderful experience."
Punti positivi: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Punti negativi: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti negativi: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Punti positivi: "Everything"
Punti positivi: "Customer service is excellent."
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti negativi: "Delayed again"
Punti positivi: "Boarding music"
Punti negativi: "Changed our seats after check in"
Punti positivi: "He service was fantastic."
Punti positivi: "Stewards were friendly; snacks were good"
Punti negativi: "Nothing"
Punti positivi: "Basically the worst flight ever"
Punti negativi: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"
Punti positivi: "It was very efficient and the staff was very nice. The line was long but fast. The seats have quite the lean which made it easier to lie back. Getting Swiss chocolate is always a plus."
Punti negativi: "The seats weren’t as comfortable or fluffy but it was a short flight so it can very well be overseen."
Punti negativi: "Upgraded seats to Preimium. I had a metal box blocking my foot so was very uncomfortable the entire flight. Not worth the upgrade and was very surprised this seat was considered an upgrade."
Punti positivi: "always enjoying my swiss flights. Thanks guys good job"
Punti positivi: "Flight was fine! Snack and beverages were good. However, when you buy the ticket for the international flight, what they don’t tell you is the extra €40- FORTY EURO you will spend to check a not big bag. For this reason I would fly with another airline next time."
Punti negativi: "Extra fees for checked bags"
Punti negativi: "Our flight was delayed 25 minutes leaving Rome."
Punti positivi: "Service was great staff very attentive food was good and crew makes sure you are never hungry or thristy"
Punti negativi: "It was a 11 hour flight and coach seats too small to sleep"
Punti positivi: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Punti positivi: "See below"
Punti negativi: "We got to Rome airport 4 hours before to not miss flight! They booked us with 45 min to connect in Zurich. Then flight from Rome kept getting delayed with no explanations. We got to Zurich with 30 minutes to go. We literally ran to get to gate E. We got no help from Swiss employees and got to our gate with 10 min before flight. They said gate was closed. Went to transfer desk, next flight was next day at 1 pm. Missed very important meeting at work that I had planned around for months. Very upset and disappointed. Felt they could have helped us a lot more and got us on our flight."
Punti positivi: "I was concerned the connections would be too tight but it worked out great!"
Punti positivi: "Best services."
Punti positivi: "Good service, space for people and luggage"
Punti negativi: "Less than great food, but everyone else is the same"
Punti positivi: "Everything was great. The staff did a really nice job at making us all feel comfortable and they were eager to help with our needs."
Punti positivi: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Punti positivi: "The seat, the airport, the service"
Punti negativi: "The tight connection"
Punti positivi: "overall very satisfied"
Punti negativi: "no issues"
Punti positivi: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Punti negativi: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."
Punti negativi: "Major delay"
Punti positivi: "Aircraft clean, staff friendly and efficient"
Punti negativi: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"
Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"
Punti negativi: "We loose our flight and they didn't give us any chance to save some money on a new ticket."
Punti positivi: "Friendly and attentive staff, plenty of good food and beverages. Comfortable seats"
Punti negativi: "There wasn't anything bad"
Imbarco veloce e non accalcato, breakfast ottima . Puntuale. Personale cordiale.
Procedura di imbarco ad Istanbul imbarazzante, personale non preparato ed in alcuni casi arrogante
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "Pretty comfy flight"
Punti negativi: "The screens didn't work to watch movie or to see the flight time and distance"
Punti positivi: "Service and food"
Punti negativi: "None"
Punti positivi: "Great staff on board!"
Punti positivi: "The meals and in flight entertainment."
Punti negativi: "I needed more leg room. I felt squeezed"
Punti positivi: "Great service!"
Punti positivi: "Everything good"
Punti negativi: "All good"
Punti positivi: "Helpful crew, good food, comfortable seat."
Punti negativi: "flight was delayed for 40 min."
Punti positivi: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
Punti positivi: "The way flying was meant to be."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti negativi: "The woman at the Rome airport turkish airlines counter scolded us for being a little late to arrive to the airport. She was very rude to say the least."
Punti positivi: "Convenient take off time. Arrived earlier for better connection."
Punti negativi: "Nothing"
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "It was the best Lounge in the world. Everyone was so nice--no attitude. Great variety of food. Also I had to use wheelchair servise. Soooooooooooo nice. The attendants on flight were so caring & loving even if our business class was filled to a capacity."
Punti positivi: "The seats in economy were very comfortable, food was excellent (and surprising given it was a short flight), crew was friendly and accommodating, entertainment selection was excellent"
Punti negativi: "Boarding was slightly chaotic--no one boarded according to group number and people who were not priority used the priority line anyway once all of the members had gone through."
Punti positivi: "Our flight attendant were very nice, efficient, and on top of everything."
Punti negativi: "it was such a good experience. I liked everything"
Punti positivi: "Very organized and efficient."
Punti positivi: "Attentiveness Professionalism"
Punti positivi: "The crew was very friendly. Great entertainment options. The seats were comfortable and fairly spacious. The food was also amazing!"
Punti negativi: "My luggage was ruined due to poor handling."
Punti positivi: "Everyone was friendly and helpful, even though we are English speakers. Check-in was quick and efficient. Cabin crew was constantly in motion with food, drinks and refills. The temperature of the plane was perfect. The takeoff and landing was smooth. The food was good and there was plenty of it, even though it was a short flight."
Punti negativi: "We liked everything."
Punti positivi: "Service, food, and entertainment options were fantastic!"
Punti negativi: "The process of having to check small electronics needs to be streamlined, but that's still new, so understandable"
Punti positivi: "Very good legroom"
Punti positivi: "Employees were very helpful. Service was great."
Punti positivi: "Food and pleasant service."
Punti positivi: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Punti negativi: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!☺"
Punti positivi: "Food"
Punti negativi: "Nothing"
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti negativi: "بغينا نموت"
Punti positivi: "Good smooth flight, decent food, good movie selection."
Punti positivi: "Flawless in every way"
Punti positivi: "Food , sercive"
Punti negativi: "Nothing"
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti positivi: "Food, service, toiletries, entertainment"
Punti negativi: "Airlines cancelled flights out of Rome and made several changes to our return flight which caused us to stay 22 hrs long layover in Istanbul. We had to make several long phone calls to ensure we can get the connecting flight from istanBill to San Francisco."
Punti negativi: "less seat space"
Punti positivi: "Crew, Food, Movies, Comfort!! I loved this trip with Turkish Airlines."
Punti positivi: "Promptness Courteous staff Personalized entertainment"
Punti positivi: "The service was good, the food was good. No complaints"
Punti positivi: "Nice staff, food was good, comfortable seats"
Punti positivi: "Very good service, nice food, comfortable plane"
servizio ok. viaggio ok. unico problema volo Roma New York con aereo vecchio e con mal funzionamento di sedili e tavolini pieghevoli alcuni chiusi con tape
In azienda siamo passati dal preferire Lufthansa all'optare per KLM su questa tratta. Il personale è più gentile ed efficiente. Il trattamemto in cabina è piu curato viene comunque garantito un oiccolo sanvich e qualcosa da bere.
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
L'atterraggio è stato un po' brusco
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti negativi: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Impressive service... amazing crew, very friendly and professional"
Punti positivi: "Flight was on time."
Punti negativi: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Punti positivi: "Flight and the crew!"
Punti negativi: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Punti negativi: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Punti positivi: "The crew was amazing, flight on schedule and good entertainment."
Punti negativi: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Punti negativi: "Not being 1 hour late"
Punti positivi: "Very friendly crew and on time with no problems."
Punti negativi: "Head support for 6 feet plus people on seats would be good"
Punti negativi: "Troppo ritardo"
Punti negativi: "Boarding was very slow."
Punti positivi: "My seat"
Punti negativi: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Punti negativi: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Punti positivi: "Helpful and kind crew"
Punti negativi: "I wish there was WiFi"
Punti positivi: "yes"
Punti negativi: "not really"
Punti positivi: "I love the food"
Punti negativi: "The flight was cancelled and had to be rerouted on United Airlines."
Punti positivi: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Punti negativi: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Punti positivi: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Punti negativi: "tough to sit on a plane for 9.5 hours"
Punti positivi: "Flight duration"
Punti negativi: "Very stingy with the drinks Cramped seats"
Punti positivi: "Gaps between seats are very narrow."
Punti negativi: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Punti positivi: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Punti positivi: "Nice flight ...was comfortable travel ...good food.Thanks"
Punti negativi: "No such things"
Punti positivi: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Punti negativi: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Punti positivi: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Punti negativi: "We did not get two of baggage at the destination."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "The crew were hardworking, responsive, conscientious and friendly"
Punti negativi: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Punti negativi: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Punti positivi: "Food was just fine, movie selection very good"
Punti negativi: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Punti positivi: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Punti negativi: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Punti positivi: "Friendly staff"
Punti negativi: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Punti positivi: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Punti positivi: "Bording was good and general flight ok"
Punti negativi: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Punti positivi: "Very friendly service!"
Punti positivi: "The flight crew was nice. Plane departed/arrived on time."
Punti negativi: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Punti positivi: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Punti positivi: "Seats were comfortable"
Punti negativi: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Punti positivi: "Comfortable seats. Warm plane with happy staff."
Punti negativi: "Maybe a second sandwich option for food, not everyone likes cheese."
Punti positivi: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Punti negativi: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Tutto ok. Volo brevissimo
In genere Lufthansa ultimamente pecca di non puntualità. In tre mesi poi, hanno perso il bagaglio. Poi ritrovato, una volta conseganto in hotel, la seconda ritirato in areoporto in maniera approssimativa. ad Hannover.
The turn time for a connecting flight from Europe to the US was only 40 minutes. We had to run through the airport, wait in passport control and the barely made the flight. Also, were were told at the counter that the maximum carryon weight was 9KG and were forced to check our two carryon. When we got to the gate, the size allowable was 11KG. Both checked pieces did not make the connection and are delayed two days. This all happened because of the 40 minute landing to takeoff time difference. When I asked the counter people about this being too tight, they said Lufthansa has a problem with this as it happens all the time.
Forced me to check my bag and the lost it. Uncomfortable seats No charging capability in under-seat outlet USB charge was incredibly slow Video entertainment was slow and unresponsive Drinks were tiny half-filled glasses, even coke.
They did not let me get on the plane because to enter Korea I had to have the K-eta which I did not have, I did and it arrived 45 minutes after the plane took off. Because you cannot check in through the web page nor do you notify me of the document. If they had let me get to Munich. I would have been able to complete my trip and not have missed the flight to South Korea
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "The crew is very nice."
Punti negativi: "Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano."
Punti negativi: "Everything"
Punti negativi: "Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "The seats were comfortable, entertainment during the long flight was very good."
Punti negativi: "Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!"
Punti positivi: "Nothing"
Punti negativi: "Flights with long enough connections that you can actually get on them"
Punti positivi: "Missed flights due to driver not turned up at Bellano yesterday"
Punti negativi: "We have a new flights"
Punti positivi: "Plenty of room in economy plus."
Punti negativi: "The ambient temperature was a bit too warm."
Punti negativi: "All good"
Punti negativi: "Better selection of movies"
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Lufthansa take great care of their passengers, always"
Punti negativi: "Poor gliding in and rough landing"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "Luggage space, comfortable seat.. huge plane"
Punti negativi: "Voli in ritardo"
Punti positivi: "What more do you need?"
Punti positivi: "Love to fly Lufthansa, I never had a bad experience with them"
Punti negativi: "Nothing"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti negativi: "Seats in front recline so that seat back is in your face."
Punti negativi: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti negativi: "Initial flight was cancelled! New flight was delayed."
Punti positivi: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Punti negativi: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."
Punti positivi: "Service oriented; kind smiles; responsive Pilot provided a smooth and fast flight."
Punti negativi: "No complaints at all."
Punti negativi: "Special meals were wrong with two meals during the flight!"
Punti negativi: "Troppo freddo"
Punti negativi: "There really wasn’t any food on such a short flight so I’ll neither penalize or reward them on that"
Punti negativi: "Flight was late."
Punti positivi: "Food was very good"
Punti negativi: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti negativi: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well, however both were approved for the cabine. For this reason I had to buy padlocks. The problem was, that even if we were asked for favor we had to wait for baggage drop off at boarding for one hour."
Punti positivi: "Flight attendants are fluent in many languages, courteous, and helpful. Comfortable seats even in economy."
Punti negativi: "Boarding at the gate is somewhat disorganized compared to boarding in the US."
Punti negativi: "exaggerated restrictions due to covid."
Punti positivi: "Muito confortável. Boarding muito rápido. Muito bem atendido a bordo."
Punti negativi: "Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros."
Punti positivi: "Free flight change."
Punti negativi: "Meal selection was average."
Punti positivi: "Helpful crews"
Punti negativi: "self-serve bag drop to speed up the bag drop process"
Punti positivi: "Plane was new"
Punti negativi: "Airport is a disaster. It is a single gate, bamboo-walled open air space with about half the seating necessary for a flight. Latam charges almost $2 even for a cup of “coffee” that is really just hot water, powdered Nescafé and powdered milk! It hardly seems worth the effort and really slows down service."
Punti negativi: "Strange use of curtains upfront during flight. I was asked to check my carryon for free to help out with boarding, but then had to wait longer to get the bag in baggage claim. It was the last bag of my checked bags to show up. Checked carryon bags should have a higher priority to return."
Punti negativi: "Better Communication from LATAM. We didn't know if the flight was going to be cancelled due to the unrest in Santiago. All worked out."
Punti positivi: "Nothing. It was a short flight with nothing special to mention."
Punti negativi: "The flight actually leaving on time and not half an hour late."
Punti positivi: "Crew was great!"
Punti negativi: "I couldn’t fly because at check in they asked me to pay for my 2 luggages and I couldn’t afford it so they let me out of my flight and now they don’t want to return my money. Worse airline I’ve ever seen. I’ve been flying international for 20 years and never saw a flight you have to pay for Luggage"
Punti positivi: "Crew is friendly, plane is new and clean"
Punti negativi: "they charge to choose seats before hand, shouldn't be a privilege to do so"
Punti negativi: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Punti positivi: "Yes the crew was great and my veggie meal was great as well"
Punti negativi: "The flight was delayed, I guess was not the airline fault"
Punti positivi: "I love it ! Everybody very friendly and the food was good"
Punti negativi: "Maybe offer a little bit more food"
Punti positivi: "Nothing"
Punti negativi: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Punti positivi: "Flight staff, food, seating, Personnal space, restrooms were clean, landing was smooth"
Punti negativi: "Checking in at the counter and boarding the aircraft can use some polishing. The boarding process is confusing due to lack of communication to customers and faulty speaker/PA systems at LATAM gates."
Punti positivi: "Nothing"
Punti negativi: "In the boarding process one employee very rudemy told me that the cabin wss full a d that I had to send my carry-on as a checked bag, altough I tried to explain her that I had very important personal stuff that I wanted to take with me."
Punti negativi: "Old aircraft Business seat narrow"
Punti positivi: "The seats were typical airliner seats - good enough but more leg room would be nice. Our flights ran on time, and the crew was excellent. Our experience at the Lima Airport was much improved from our first stop there."
Punti positivi: "Personale bravo e servizio ottimo"
Punti positivi: "Q z bsv"
Punti negativi: "Gate changes were not announced and the crew didn't help passengers get their luggage in place to allow for enough room for the last passengers to board. Many passengers places small items that belong below the seat in the over head. I had to ask passengers myself who's bag is this to get them to put it under the seats in front of them."
Punti positivi: "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Punti negativi: "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"
Punti negativi: "2 hours late, the flight following us left first."
Punti positivi: "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
Punti negativi: "No issues will travel on this airline again."
Punti positivi: "East check in. Punctuality. Good coffee"
Punti negativi: "Delayed 4 hours in Lima. Stood on the line to get a usd6 voucher for food, same as all passengers when I was flying business. No lounge service."
Punti positivi: "Latam has very competent staff but somethings even they cannot help you with."
Punti negativi: "The second half of of our flight was in an Airbus A321. I’m just under 6’ tall and I had to ride with my knees firmly against the seat in front with my legs spread open. Super uncomfortable. I’m already dreading my flight home"
Punti positivi: "Good seats and service"
Punti positivi: "The flight attendants were very good and so was the overall service."
Punti negativi: "Seat rowa too close together, not enough legroom."
Punti negativi: "The people making announcements need to slow down. I understand some Spanish but hey were talking so fast it was difficult, then when they repeated in English, their pronunciation wasn't the best but again because they were speaking so fast it was difficult to understand."
Punti positivi: "Seat was comfortable, as expected in business class"
Punti negativi: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"
Punti positivi: "All of your staff where very nice and kind."
Punti positivi: "Friendly and helpful staff"
Punti positivi: "The inflight meal was delicious. I was not expecting so many choices."
Punti negativi: "Mechanical problems go start. And the crew in Orlando did not keep passengers up to date."
Punti positivi: "I'm so glad that food was served with reusable metal utensils and that the blankets provided are reused, too."
Punti negativi: "LATAM could do a lot for the environment by recycling bottles and cans from beverages served during the flight."
Punti positivi: "Customer service"
Punti negativi: "No leg room, seats go back too far"
Punti positivi: "-Entertainment in seat TVs was amazing. -Food was delicious -Tons of space and I was in the economy or regular seats. -Love the tinting windows! -Staff as always on LATAM in my recent experience was very good. Very cheerful and very caring and considerate. Must keep saying how good the staff was!"
Punti negativi: "Long boarding time...however I realize this was a very large and full flight."
Punti positivi: "Service is exceptional. Most polite staff ever in my flying experience and I'm 28 and have take over 50 flights in my life."
Punti negativi: "-That we needed an app to watch the media. -Seats are smaller than some longer flights, but honestly they were fine. -Boarding takes a while, but I'm not sure there is a good solution. I did like how we loaded the front and back of the plane simultaneously. Good move!"
Punti positivi: "Very friendly staff. Specially crew leader Sandra"
Punti positivi: "Service"
Punti negativi: "It was delay. 2 hours."
Punti negativi: "Abbiamo dovuto pagare una tassa di 170USD a testa non segnalataci da nessuno"
Punti positivi: "The attention was good. The air attendants were quite nice. For booking my meals I had a problem with the Call center and they left me waiting for 15 minutes until I had to hang. But then I contacted the Facebook page and I received an immediate response so everything was Ok."
Punti negativi: "The plane on the first flight was quite old and the entertainment console was obsolete. The plane for the return flight was a new one, vey nice but the seats were hard and very uncomfortable."
Punti negativi: "Boarding process was a mess. Not a smooth process at all."
Punti positivi: "comodidad normal camareras normales"
Punti negativi: "divercion y comida"
Punti positivi: "The Dreamliner 787-900 is a great plane, even in economy, and LATAM treated me better than an ordinary carrier, despite the budget fare."
Punti positivi: "How it moved"
Punti negativi: "That it didn't move too much."
Punti positivi: "The food was really good. The service was good as well. The movie selection was very good."
Punti negativi: "Economy seats are really uncomfortable for long flights, my knees suffered."
Punti positivi: "Bello il servizio di entertainment direttamente sul proprio dispositivo."
Punti negativi: "Un bambino ha pianto tutto il tempo correndo per il corridoio. Troppo permissivo l'equipaggio di bordo."
Punti negativi: "It was cancelled with little explanation from the airlines or airport. And with little help afterwards."
Punti positivi: "Crew did well to make the flight as easy and nice as possible. Blankets and pillow were ready when I arrived."
Punti negativi: "Loud. Lots of kids."