Trova voli economici da Israele per l'Italia

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti negativi: "Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude."

Punti positivi: "The Turkish Airline crew are treat you as guests not as customers."

Punti positivi: "It was a great flight."
Punti negativi: "The cabin temperature was a little warm"

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti positivi: "The service"
Punti negativi: "No entertainment. Late boarding."

Punti positivi: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
Punti negativi: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"

Punti positivi: "the food and service was outstanding as always on Turkish Airlines"
Punti negativi: "The seats were incredibly Uncomfortable, and I was in Business Class. It seemed to be a newer plane. The seat was like sitting on a bench, not in a seat, and the distance between rows was almost non-existant; it was very distressing and disappointing...."

Punti positivi: "Boarding couldn’t be easier. The crew is very attentive and nice!"

Punti negativi: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."

Punti negativi: "customer service needs upgrading"

Punti negativi: "Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight."

Punti positivi: "they provide such a great service so that I cannot find anything else to complain."

Punti negativi: "Long lines and very slow"

Punti positivi: "Movie choices and food excellent. Great flight staff"
Punti negativi: "Movie controls not too responsive"

Punti positivi: "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."

Punti positivi: "Great service"
Punti negativi: "No room"

Punti positivi: "Free meal and drinkd"
Punti negativi: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"

Punti negativi: "Customer service"

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti positivi: "Will never use kayak again"

Punti positivi: "Crew was very professional and food was very good."
Punti negativi: "With 2.5 hr layover there was no explicable reason for our luggage not to make it to its destination. Yet we upon arrival to Sarajevo, we (and other 10 passengers headed to the lost luggage department."

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "Superb entertainment system"
Punti negativi: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."

Punti positivi: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
Punti negativi: "No air in cabin"

Punti positivi: "Comfortable seat. Food acceptable."
Punti negativi: "Computers were down for more than 2 hours. I have a disability and I was told to seat and someone would come with a wheelchair when the problem would be solved. They completely forgot about me. When I saw that the people had boarded, I went to the counter asking for the wheelchair. They sent me to Egypt Air to request it. Of course Egypt Air said I was not their passenger, so I should request the chair to my airline. I tell the man from Egypt air to talk directly to his colleagues in Turkish Airways. He is angry and tells me he's doing me the favor of getting the chair even if it's not his job, so i should be very thankful. He requested the chair and sat me on it. Kept telling me I should be thankful to him, even if it wasn't his job. Turkish Airways never got the wheelchair for me and I have mobility problem but they tell me to get to another airline to get it! No entertainment originally in Spanish in any flights for Spanish speaking passengers."

Punti negativi: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"

Punti positivi: "Short flight-everything fine. Great plane."
Punti negativi: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."

Punti positivi: "I was upgraded to buisnes class :)"
Punti negativi: "Every thing was ok"

Punti positivi: "Awesome service, comfy business cabin!"
Punti negativi: "Boarding in Istanbul and Tel Aviv was chaotic, no business class boarding. Checking laptop in Istanbul was inconvenient. Lounge Istanbul was awesome however way too crowded to fully take advantage of it. Also should control people and what they takfor food. The lines were long and people would literally pile their plates with massive amounts of food, take it to their seat then leave it. Fix the lockers and add more, they are a wonderful asset but I was not able to take advantage of. Consider limiting access to manage crowds."

Punti positivi: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."

Punti positivi: "Crew was nice and courteous."
Punti negativi: "I'm 2.05m tall, and had no leg room or an exit seat. These seats should be saved for these specific occassions, which made the flight uncomfortable."

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti positivi: "The service was good"
Punti negativi: "Didn't like the airplane. Bit old. Too long till boarding."

Punti positivi: "good job rushing us to the correct gate"
Punti negativi: "late"

Punti negativi: "I was shocked when we landed in Ataturk and the sleeve was attached to the plane we had to get down to the ground from the middle of the sleeve. We were taken to the terminal by bus!! After the sleeve was already attached! I can understand when you are in some small airport or flying with low cost airline. But it's Turkish airlines in their home airport! Really disappointed."

Punti positivi: "Add good airline to Atlanta to eu"

Punti positivi: "Smooth flight"
Punti negativi: "N/a"

Punti negativi: "flight canceled , i flew diff, airlines"

Punti positivi: "excellent"

Punti positivi: "I liked the space I had in my seat."
Punti negativi: "Being surrounded by 8-10 babies who were consistently crying, being delayed almost an hour, my TV didn't work, and the food was terribly bad more so than usual."

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti positivi: "Good service and good food!"
Punti negativi: "Thé flight was full and I felt as if I was in a can of sardines!!! The plane is old and the video system did not function well!"

Punti positivi: "Great entertainment and food."
Punti negativi: "Boarding was very long."

Punti positivi: "Impressive design of the cabin, especially the extra large WC. Wonderful staff. Food was exceptional and plentiful."
Punti negativi: "Need a bit more leg room in economy. The seat width and cushion was excellent, but when the person in front of me reclined, I could barely get out of my seat."

Punti positivi: "Service Good Clean On time"
Punti negativi: "Price is high"

"Just average"

Punti positivi: "Crew was great, on time flight, clean plane."
Punti negativi: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."

Punti negativi: "Free wifi"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Punti positivi: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Almost everything, especially the crew."
Punti negativi: "Don’t feel like anything should be better to be honest"

Punti negativi: "Boarding was crazy. Could not everyone in the gate area."

Punti negativi: "Everything was OK"

Punti negativi: "I congratulate the KLM crew!"

Punti negativi: "Don’t be late"

Punti negativi: "Too hot inside the aircraft"

Punti positivi: "Friendly crew"
Punti negativi: "KLM lost one piece of my luggage"

Punti positivi: "Crew was friendly"
Punti negativi: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Punti negativi: "Troppo ritardo"

Punti positivi: "the drinks"
Punti negativi: "seat reservation. having to pay for luggage...."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Punti positivi: "Food provided, staff kind"
Punti negativi: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Punti positivi: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Punti negativi: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Punti positivi: "Landing"
Punti negativi: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Punti negativi: "Nothing special"

Punti positivi: "The crew was efficient. Flight left on time. Food and wine served."
Punti negativi: "No entertainment."

Punti positivi: "Easy to board and easy flight."

Punti positivi: "I slept pretty much the whole time"

Punti positivi: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Punti negativi: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Punti positivi: "The leg room, was surprisingly roomy"
Punti negativi: "The food and that there was no entertainment."

Punti negativi: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Punti negativi: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Punti positivi: "Delayed flight but staff apologized as for safety reasons."
Punti negativi: "Very late arrival"

Punti positivi: "Nothing"

Punti positivi: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Punti negativi: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Punti negativi: "Bag was lost"

Punti negativi: "Amesterdam airport employee was really rude"

Punti positivi: "Airlines issue"
Punti negativi: "Profiling certain customers"

Punti positivi: "My bagage broke"
Punti negativi: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Punti positivi: "In flight food was enjoyable"

Punti positivi: "newer plane, good staff"
Punti negativi: "need better and more food options, more often"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti negativi: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Punti positivi: "That we didn't crash"
Punti negativi: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Punti negativi: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"

Punti positivi: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Punti negativi: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Punti positivi: "Food and staff were great"
Punti negativi: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

"It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better."

Punti positivi: "Nice crew"
Punti negativi: "Not loose my luggage:)"

Punti negativi: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."

Punti positivi: "I loved the different features on the screen and the excellent. Customer service on this flights"
Punti negativi: "The space on the seat."

Punti positivi: "There is a nothing to mention that was memorable or comfortable."
Punti negativi: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."

Punti negativi: "Short and sweet"

Punti negativi: "Staff Curtsy and overall gestures!!"

Punti positivi: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."

Punti negativi: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"

Punti negativi: "Entertainment worked sporadically"

Punti positivi: "Flight was on time."
Punti negativi: "In flight complimentary food and drink service could have been better."

Punti positivi: "The entertainment options were great."
Punti negativi: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti negativi: "See above."

Punti positivi: "Air. France usual"
Punti negativi: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti negativi: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "The crew was efficient and friendly. The plane took off on time and landed on time."
Punti negativi: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "Air france crew at Mumbai Airport very rude and not supportive during checkin"

Punti positivi: "On time, staff was nice."
Punti negativi: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Punti positivi: "Everything. crew friendly and food/drinks the best"
Punti negativi: "Nothing...all was wonderful"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti positivi: "Great service"

Punti positivi: "Boarding this large plane went relatively quickly and orderly."
Punti negativi: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."

Punti positivi: "Food has improved a lot on business class. Meals are more creative."
Punti negativi: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti negativi: "Screen broke half way through flight. Food was poor"

Punti positivi: "Food and service was good and price was acceptable"
Punti negativi: "Very long route"

Punti positivi: "Priority boarding with kids"
Punti negativi: "Nothing special just like easyJet ir Rayanair"

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti positivi: "Nithing"
Punti negativi: "They were unfreindly and rude."

Punti positivi: "Fine for a 45-50 minute regional flight."
Punti negativi: "Wouldn’t be great for long-haul flights."

Punti negativi: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "La entrada"
Punti negativi: "El resto de cosas"

Punti positivi: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Punti negativi: "All airlines need to remove a row of seats and give everyone just a bit more legroom."

Punti positivi: "It es a good flight back"
Punti negativi: "Items missing on duty free purchases"

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "Crew was welcoming"
Punti negativi: "Space between the seats was too small."

Punti positivi: "Short, lots of leg space"

Punti positivi: "On time departure and arrival"

Punti positivi: "the Airline"
Punti negativi: "The Airport, Security, Boarder control."

Punti positivi: "Great people"
Punti negativi: "It was an hour late"

Punti positivi: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Punti negativi: "2 hours delayed..."

Punti positivi: "Yes, it was comfortable and they r nice."
Punti negativi: "Ummmm delayed both flights were delayed, it was annoying"

Punti positivi: "Nice and friendly crew"
Punti negativi: "None"

Punti negativi: "TAP doesn't understand the first thing about customer service."

Punti negativi: "Transfer time in Lisbon"

Punti positivi: "Good airline, great service, boarding process, on time departure and arrival"
Punti negativi: "No complaints"

Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"

Punti positivi: "Good service, friendly staff and easy boarding process, good food and on time departure"
Punti negativi: "No complaints"

Punti positivi: "Price. Service and food offered in the plane"
Punti negativi: "The boarding process: everyone crowds into the line without regard of the grouping."

Punti positivi: "Personale cordiale e disponibile."

Punti positivi: "Very happy with the service and seat comfort. Thank you"

Punti positivi: "Newer planes, good service"
Punti negativi: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."

Punti positivi: "Crew was superb!! Very attentive and extremely willing to help people when called upon."
Punti negativi: "Aircraft entertainment screens were not working at all at a lot of seats. Airbus 330-300 was dated and the cabin amenities were in disrepair. But overall the flight satisfied everything that was needed!"

Punti positivi: "On time flight, good service"
Punti negativi: "Long wait for deposit luggage . Food could be much better."

Punti negativi: "They are very sneaky and try to make you check carryon bags - for $120. Will never fly w them again."

Punti negativi: "Milan airport closed and flight diverted. Horrible experience"

Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"

Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"

Punti positivi: "on time, food"
Punti negativi: "I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke."

Punti positivi: "Superb food"

Punti positivi: "Not much. Check in luggage charges destroyed the experience, this was not disclosed on the ticket itinerary"
Punti negativi: "TAP charges $120 1st checkin bag, this was not disclosed on the itinerary or kayak site when we book the ticket. We expect kayak to refund this."

Punti positivi: "crew was so very helpful. Food was surprisingly good"

Punti positivi: "Encouraged to take the pillows home they were nice"
Punti negativi: "Headphone jacks that work would have been nice. 6.5hr flight without sound! The crew disappeared and would only give half cups of water when asked for. ALCOHOL not just wine and warm beer."

Punti negativi: "Long wait on crowded hot bus to the plane."

Punti positivi: "Nothing was amazing. Worse thing is the luggage -- they only allow 8kg as carry on, You can hardly carry anything more than a computer and the actual TUMI carryon bag with that."
Punti negativi: "Lots of unhelpful, depressed people, servicing the company and this particular flight at the airport in Copenhagen. Worse thing of all is the luggage -- they only allow 8kg as carry on. You can hardly carry anything more than a computer and the TUMI carryon bag with that.with that."

Punti positivi: "airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day."
Punti negativi: "Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane"

Punti positivi: "I did like that the flight wasnt full"
Punti negativi: "Website was not intuitive with regard to baggage fees. Paid $100++ for ONE bag ans then they failed to transfer my bags to the connecting flight. Still waiting on the status of my belongings."

Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."

Punti negativi: "When I booked the flight, your site said that I would not have a luggage charge, but I was charged 37 euros more when I checked in."

Punti negativi: "Very salty food. Flight was delayed so I almost missed my connecting flight."

Punti positivi: "The airplane crew was very professional. The entertainment was very good."
Punti negativi: "Space and mobility was very limited."

Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."

Punti positivi: "When missed connection, airline had vouchers ready — like they’ve done this many times before."
Punti negativi: "In one trip, two flights canceled, and one flight delayed so missed connection. Hard to reach anyone to reschedule or change plans."

Punti negativi: "Both flights delayed by hours which took my short one day of traveling into two very long days."

Punti positivi: "Nothing. Their mistakes caused an awful experience. And a 24 hour trip from the east coast to Italy is ridiculous."
Punti negativi: "I was livid by their unapologetic nature, their disorganization, their delays, the fact that every customer service agent said something different, the fact we had to pay for bags twice as a result of their delays. We should t have to do extra work to get reimbursed after the fact. They should not charge us right the. and there. It’s stealing. They cost us money and we didn’t get what we paid for."

Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."

Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"

Punti positivi: "Flight not full, I could lay down!!"

Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."

Punti negativi: "TAP seems to have trouble landing at its own global hub. Three hours wasted in Porto before the traffic over LIS had cleared up. First time TAP, last time TAP."

Punti positivi: "Meal was OK."
Punti negativi: "TAP changed our seats even though we had paid extra. They were narrow and uncomfortable."

Punti negativi: "We missed our connection Lisbon to Venice because our plane out of Boston was delayed. We flew TAP Lisbon to Rome and then Alitalia to Venice. Our fight to Rome was delayed. We were never told the plane was delayed or how long we should expect to wait. We just stood at the gate waiting to board and time ticked further and further past the boarding time listed on our tickets."

Punti positivi: "Good pilot and flight attendants"
Punti negativi: "Delay caused my group of 12 to miss transfer to hotel so we are tired and hungry"

Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"

Punti positivi: "Sicurezza volo, disponibilità assistenza."

Punti positivi: "They were in such a bad mood!"
Punti negativi: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"

Punti positivi: "Efficient friendly generous service To a little used, user friendly airport (Free alcohol, i.e., wines; no spirits) I ordered a Muslim meal: delicious"
Punti negativi: "We had trouble with the A/C leaving; until we were airborne, it was hot. I suspect that this is an unusual problem. In general, I find small international carriers better than the large ones; my favorite so far in Air Austria"

Punti positivi: "None"
Punti negativi: "Late 45 min only one attendan hence no services of any kind and no chance for real safety in case of emergency Same on TAP"

Punti negativi: "The delay which caused us to miss our connecting flight and as a result being stranded at the Lisbon airport for 6+ hrs. This would have been avoided if there was proper communication within the airline-- an absolutely irresponsible way to handle our plight. The ground personnel themselves admitted that no one informed them of our arrival time. True or false? go figure.This all occured while they refused to allow us on board our plane that was still at the gate and nowhere near taking off. This also resulted in rescheduling our ground transfer, which resulted in additional expense. Overall, a nightmare of an airline. Avoid."

Punti positivi: "No delays"
Punti negativi: "The sit are very uncomfortable, no leg room. The audio was not working, no entertainment. The flight attendant gave us a card to call customer service, to provide for improvement on these flight."

Punti positivi: "Lucky, had a seat in the front row so had room for my knees. The crew, as always, fantastic. Polite, professional, sense of humor."

"Meh"

"One of the last flights of Alitalia... It will be out of business in s couple of weeks.. sad..."

"Volo cancellato, 7 ore fermi e per lo più bagaglio smarrito …. Esperienza pessima"

Punti negativi: "Online check-in process. Boarding pass not available to be added to wallet. Unable to view; had to have the boarding pass emailed to me. No option to set up SMS tracking foe flight status."

Punti positivi: "Nulla"
Punti negativi: "Mi hanno fatto perdere il volo cambiando di contino il gate e non mi hanno dato la minima assistenza per risolvere il problema ero lì ad aspettare nel monitor non ha dato mai imbarchi."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "Niente"
Punti negativi: "Il comfort dell'aeromobile"

Punti positivi: "Comodità dei posti,"
Punti negativi: "Nel momento che abbiamo saputo del ritardo di quasi 1 ora potevano passare oltre all'acqua anche con altro"

Punti positivi: "Imbarco veloce, e personale molto gentile"
Punti negativi: "Food and beverage"

Punti positivi: "Excellent dinner"
Punti negativi: "Breakfast was dreadful"

Punti negativi: "Crew didn’t show up. They later said it that they weren’t picked up. Weak excuse since they’re probably near the airport/airline could have informed us/flight could have been delayed properly. Everyone was there, plane was locked and departure delayed by some 36-40 minutes"

Punti positivi: "Snacks were okay."
Punti negativi: "Purchased my luggage fee online and for some reason they don’t have it on their computer. Had to pay a higher price at the counter and come to find out my account still got charged for the luggage fee."

Punti positivi: "Tutto perfetto"

Punti positivi: "Everything"

Punti positivi: "La capo equipaggio preparatissima, finalmente un inglese inappuntabile negli annunci e una dizione più che perfetta negli annunci anche in italiano. Gentilezza e professionalità oltre le aspettative."
Punti negativi: "Alitalia dovrebbe reintrodurre lo snack a bordo. Solo bevande al carrello. I biglietti costano di più ed giusto aspettarsi piccole differenze rispetto voli low-cost."

Punti positivi: "Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner."
Punti negativi: "Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times."

Punti negativi: "No food"

Punti negativi: "Plane boarded on time but then sat and waited for many more late people. Then we sat for 45 minutes and didn’t move."

Punti negativi: "Eccessivo ritardo"

Punti positivi: "ok , abbastanza comodo"
Punti negativi: "spazi"

Punti positivi: "Niente"
Punti negativi: "Tutto"

Punti positivi: "Volo piacevolissimo. Atterraggio perfetto. Perfetto orario"

Punti negativi: "Efficienza banchi accettazione bagaglio"

Punti positivi: "the flight was on time"
Punti negativi: "for sure the seats, the screens and bathrooms. the plane was so old!"

Punti positivi: "Lo spuntino offerto"

Punti positivi: "On time and complimentary drink"

Punti positivi: "Puntualità, siamo partiti in tempo e arrivati a destinazione addirittura con 25 minuti in anticipo, un vero record. Check in veloce."
Punti negativi: "Manca in assoluto la cordialità e simpatia al counter, le signorine sono stressate e scorbutiche, ci domandiamo se forse le condizioni di lavoro siano peggiorate per loro, non troviamo un'altra spiegazione. A bordo dell'aereo tutto quello che riguarda l'intrattenimento, video film, air show , musica assolutamente scadente, parlo della tratta Roma Sao Paulo, vecchi aerei datati con le apparecchiature e schermi vecchissimi e addirittura mal funzionanti. Il cibo un altra pecca, con tutto rispetto ,ma forse si mangia meglio alla mensa della Caritas. Nota dolente, finito il pranzo manco il caffe ci hanno offerto nonostante il sacchettino con il cucchiaino e zucchero fosse presente. Come detto prima la maggior parte della crew sono altezzosi e depressi. Il comandante parlò al decollo e non si è più sentito dopo un viaggio durato 12 ore, tratta fatta di giorno quindi una parolina la poteva sprecare durante la traversia, che ne so il tempo, il volo, turbolenze ecc."

Punti positivi: "Veloce imbarco, veloce lo sbarco, veloce ritiro bagagli. In meno di due ore dal check in all’uscita dall’areoporto di Pisa."

Punti negativi: "Posti troppo stretti"

Punti positivi: "Good service"
Punti negativi: "Disorganized confusing boarding process, tight seats in coach."

Punti positivi: "All flights on time"

Punti positivi: "I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset."
Punti negativi: "The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!"

Punti positivi: "Il ritardo dalle 21.45 alle 2.30, 4.45 ore per motivi tecnici: una sofferenza anche se avevo la business ed hanno tenuto aperta la Sala Alitalia fino al nostro imbarco. Cibo ovviamente non provato, perché non era il caso di cenare alle quattro di notte. Confort buono, in Magnifica. Personale praticamente inesistente: hanno offerto un frizzantino o un succo subito dopo l’imbarco, hanno chiesto se qualcuno voleva mangiar qualcosa e poi sono scomparsi per 10 ore. Nessuno chiede ai passeggeri se vogliono qualcosa: dove sono aperitivi, snack durante tutto il viaggio, liquori che Alitalia sbandiera ?"

Punti positivi: "Imbarco, ma avevo Sky Priority Cibo non c’e, come nelle low cost (ma il prezzo non è low) solo un bicchiere di coca cola Divertimento ovviamente non c’"

Punti positivi: "Nice new plane (Embraer), row 4 had long seat pitch"
Punti negativi: "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"

Punti negativi: "Per un volo di soli 45 minuti gli assistenti di volo hanno tirato fuori un carrello con una scelta di bevande e cibo esagerata. Son riusciti a servire le file da 1 a 10, spiegando ai passeggeri quanto era corto o lungo un certo tipo di caffè latte, quanto era salato o dolce un tipo di snack, come erano i succhi, birre e vini. I due terzi dei passeggeri dalla fila 11 in poi sono rimasti a digiuno perché bisognava prepararsi all'atterraggio. Ridicoli. Inadeguati."

Punti negativi: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Punti negativi: "Boarding was late again, 25 minutes this time Seats are Too Tight"

Punti positivi: "Crew was pleasant"
Punti negativi: "Little hot on the plane"

Punti positivi: "La bevanda"
Punti negativi: "Cambio posto"

Punti positivi: "Aereo quasi tutto vuoto Spazio per le gambe ottimo"
Punti negativi: "Imbarco con bus Solo acqua e caffè. No snack"

Punti negativi: "Ritardo di circa 2 ore nella partenzs"

Punti positivi: "As expected. Crew was excellent."

Punti positivi: "Crew was polite"
Punti negativi: "Late departure"

Punti negativi: "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

Punti positivi: "nothing special"

Punti negativi: "Atterraggio pessimo"

Punti positivi: "I liked very muche the flights time table."
Punti negativi: "I have nothing to add hear."

Punti positivi: "Nothings"

Punti positivi: "Qualità del volo nel insieme"