|Rotta principale||New York Internazionale John F. Kennedy a Tel Aviv Ben Gurion|
|Aeroporto principale||Tel Aviv Ben Gurion|
Punti negativi: The staff at check in was terrible and unhelpful. And the entertainment turned off about 3 hours into the flight. (10+ hour flight )
Punti negativi: No issues-very clean cabin and bathrooms. Professional team!
Punti negativi: The woman who checked me in at the start of my journey from TLV on 2/17/20 provided exceptional customer service. She was very professional and customer service excelled beyond measure. Thank you. My return flight on 3/23/20 was enjoyable and pleasant. Bathrooms on plane very well maintained. I will definitely fly El Al in the future!
Punti positivi: ש
Punti negativi: The back of the plane was very hot.
Punti negativi: a little more leg room
Punti positivi: Very helpful crew. Cabin felt brand new. Good food for economy.
Punti negativi: Seat was difficult to get comfortable in. Seatback was broken. USB plug in seatback was broken. Double-prong headphone jack made using my noise cancelling ones a challenge.
Punti positivi: The plain... excellent, new and flight friendly
Punti negativi: The comfort
Punti negativi: More organized boarding. Better service in flight. The flight attendants didn’t come around accept for meals. No water offered and no snacks in the galley as other airlines offer.
Punti positivi: Amazing and loveable crew, on time and very safe
Punti positivi: I was upgraded to economy plus at no charge
As there were empty seats
Punti negativi: No hard liquor. Only wine
Punti negativi: meets expectations
Punti negativi: Boarding process was not nice. Secondary check up is fine but explanation would be helpful and communication from airport crew was awful.
Punti negativi: Excellent flight.
Punti positivi: Nothing was amazing on this flight
Leg Cramps and Lost Luggage
Punti positivi: El Al flightcrew was courteous and friendly, and the aircraft was new.
Punti negativi: Horrible leg room, poor seat comfort, poor entertainment choices, food and drink service was inconsistent. El Al airline lost not one but BOTH of my checked bags, and the number they gave me to call to open a baggage claim had no answer and a full voice mail box. I will never fly El Al again no matter how cheap.
Punti positivi: Everything was excellent but not enough legroom.
That is all airlines. Not just El Al.
Unfortunate that a 6'1" man has to be punished for being tall.
Punti positivi: The service and the smiles of the team. Very professional pilot.
Punti negativi: The food...very bad.
Punti negativi: Service and amenities very poor.
Punti negativi: The seats were completely uncomfortable. The entertainment and the service were good. The sandwich is horrible.
Punti positivi: I did early check in and got through in 15 minutes including security
Punti negativi: No movies
Punti positivi: Crew was great. Plane was clean
Punti positivi: Very nice crew flight all was amazing
Punti negativi: Nothing
Punti positivi: Nice movie. Tasty salad meal. Crew was professional.
Punti negativi: Flight was full and I was requested not to take with me my suitcase on board. This is absurd that they let people bring to plane more stuff than allowed on the expense of other customers.
Punti positivi: Seats had enough leg room compared to the normally moved close together seats on El AL planes.
Punti negativi: No hot drinks or any drinks were served other than a small water bottle.
Punti negativi: The boarding process is somewhat unorganized.
Punti positivi: Professional security and interviewers, best in the world.
Punti negativi: Dated entertainment systems, few choices for films. Earlier food service is better for a late flight.
Punti positivi: Yes crew was amazing and bathrooms remained clean for entire flight
Punti positivi: yes
Punti positivi: Great crew. Great food.
Punti negativi: Seats were ok, could be better.
Punti positivi: Amazing knew, service poor food, seat uncomfortable
Punti positivi: On time!
Punti negativi: Food!!
Punti positivi: The crew was great!
Punti negativi: They have channels on the tv instead of VOD. Pretty old. Also the blankets were dirty.
Punti negativi: Not comfatable very basic food
Punti positivi: The crew was friendly
Punti negativi: When I plugged my phone into The back of the chair in front of me to charge my phone it would not work and I could not get my phone charged the entire trip which was not good.
Punti positivi: The entertainment and that’s it
Punti negativi: The flight was late for an hour and it’s not the first time with el al
Punti negativi: Business class on the dream liner is great
Punti negativi: It was delayed on 4 hours.
Punti positivi: The crew was amazing
Punti positivi: Service is good and landing on time.
Punti negativi: BC seats are not comfortable due to the old 777-200 plain. Breakfast was lacking elementary things like warm bread, butter!!! I asked for yoghurt, there didn’t have. These are basics!
Punti positivi: Good service
Punti positivi: almost eveything
Punti positivi: All
Punti negativi: Alll
Punti negativi: none
Punti negativi: Get more check on agents.
Be more efficient with the upgrade bid eponse.
Don’t be late!
Punti negativi: Online check-in didn’t work (and anyway there is no difference if you check-in online when you arrive at the airport). Security checks were very (very) tedious.
Punti positivi: Pleasant crew.
Very nice food.
Premium economy definitely worth it.
Punti positivi: yes
Punti negativi: non
Punti positivi: The crew was nice and it wasn't a full flight so we had room.
Punti negativi: The food wasn't very good and the headphones were a bit uncomfortable
Punti positivi: 777 & entertainment
Punti positivi: Nice crow
Punti negativi: Please be advised that on the ELAL flights there are additional security conducted, and only when I’ve got to the head of the line to board, I’ve been told I need to go through it, and I’ve been addressed aside to their personnel to do so. They should announce that to be cleared to all passengers
Punti negativi: Smooth, accurate and very enjoyable.
Punti negativi: Staff was rude and abrasive . Was the first time I didn't enjoy my flight. The. Entertainment system was pre historic and the sound was even worse. The duty free had a very small selection.
Punti positivi: The application for entertainment was good
Punti negativi: Everything got delayed in an hour and a half, due to intense traffic. This is irresponsible, such things should be planned and taken into account!
Punti positivi: Great crew! Nice new plane
Punti negativi: Paid for baggage on the website but website didnt work and was forced to pay full price in person at airport. Frustrating!
Punti negativi: Bad service, no drinks offered, hardly any food offered, many kids running in the hallways
Punti positivi: i really slept well. comfortable seat
Punti negativi: getting luggage out faster
Punti negativi: The movies are playing on the TV screen, the passengers cannot chose when to start a movie. The selection is poor.