Better option on food selection
Coach seats are just too cramped for an 14 hour and 45 minute flight. Not the airlines fault, that is just the way it is today. Great incentive to upgrade to Business Class, but that would have been an extra $970, not in the budget for my company. I will say this, the meals and flight attendants are world class, even in Coach. I had a blind woman sitting in front of me and the genuine care that the flight attendant proactively provided was heartwarming and inspirational. I was moved by the personal touch and genuinely sincere interest by the fight attendant in this woman's experience and safety. Every aspect of the journey, this particular flight attendant made the airline proud.
I could not able to travel because of the restrictions from srilanka to india, no notification was given to me about that. Then i changed my ticket to get there.
on Oct. 16, 2016, I flew ACC to DOH on QR1424 with my Dad who is 81. Ryan Mostafa and her crew were EXCELLENT, such great accommodating service, such amazing hospitality that from now on I will always fly Qatar when possible!
Punti positivi: "The cre was really nice and very attentive."
Punti negativi: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Punti positivi: "Awful"
Punti negativi: "Flight was cancelled and rebooking dealt with poorly"
Punti negativi: "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"
Punti negativi: "Every thing is good"
Punti positivi: "Great food, great seats, everything was smooth overall"
Punti negativi: "Delayed flight for no apparent reason"
Punti positivi: "qatar airways is able to accommodate my low sodium diet"
Punti negativi: "headphone for entertainment did not work"
Punti positivi: "I was at airport 1 hour before the flight time But they already closed the gate, and I missed the flight, and my return flight is gone too Omg to much for me"
Punti negativi: "I wish you can do something for me Because the tickets is really expensive"
Punti positivi: "Yes overall probably the best flight to Chennai from DC"
Punti positivi: "Crew was great. TV Entertainment system was excellent."
Punti positivi: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Punti positivi: "I got a very good seat."
Punti negativi: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
Punti negativi: "I wish to have little more room on seat for long flight."
Punti positivi: "Entertainment and boarding"
Punti negativi: "Food"
Punti positivi: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Punti negativi: "more leg room and headphones that worked."
Punti positivi: "They are the best"
Punti positivi: "The food and service."
Punti positivi: "Crew was very friendly"
Punti positivi: "The flight from Doha to Beirut was not fully booked, we could move easily."
Punti negativi: "I have requested seafood for my meals. Unfortunately I was told that no such request was mentioned on the list as special meal. Overall the food was okay, we had 2 small pieces of beef in one meal, the two salads has no taste and the sandwich was too salty. A passenger who sat next to my husband snored all the time and leaned a bit over my husband as he was heavy."
Punti positivi: "The leg space the reclining chair the personal tv the head rest The food"
Punti negativi: "Nothing"
Punti negativi: "Internet kept cutting off despite me paying."
Punti positivi: "Lots of entertainment"
Punti negativi: "Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over"
Punti positivi: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Punti negativi: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Punti positivi: "Airport was pretty impressive,"
Punti negativi: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Punti positivi: "Seat was comfortable entertainment was nice food was excellent"
Punti negativi: "Nothing"
Punti negativi: "I didn't like that I had to get off the plane and then put back on the plane. That was not noted when buying the ticket. That is important information."
Punti positivi: "Qatar is a reliable airline."
Punti negativi: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Punti positivi: "Food was better. Seating was comfortable."
Punti negativi: "Flight was delayed for 4 hrs"
Punti positivi: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Punti negativi: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Punti positivi: "Crew courtesy, exceptional service"
Punti positivi: "Excellent service. Flight on time."
Punti positivi: "The older style seats are actually more comfortable for taller and larger people."
Punti negativi: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Punti positivi: "Superiore rispetto alle Business europee. Incredibili le operazioni di chekin: - addetti Qatar Airways raccolgono le valigie direttamente dal taxi e le portano al check-in - immigration con coda separata e nell'attesa drink e cibo - lounge fra le migliori mai viste con self service e servizio al tavolo - comodissimi gli aerei ma qui siamo nella norma - attentissimo il servizio a bordo"
Punti negativi: "Nulla di negativo da segnalare"
Punti positivi: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Punti positivi: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"
Punti negativi: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Punti positivi: "Same"
Punti negativi: "I understand it's the industry standard, but seats are too narrow with shared armrests."
Punti positivi: "Schermo non funzionante"
Punti negativi: "Poche informazioni sul ritardo"
Punti positivi: "Tutto, aereo , personale, imbarco, intrattenimento, cibo."
Punti negativi: "Le informazioni a Doha del ritardo volo sono comparse sul tabellone a meno di mezz'ora della prevista apertura gate. Comunque nessun problema, Aereoporto confortevole e dotato di wi-fi gratis per chi vola con Qatar."
Punti negativi: "Boarding in India is never smooth, no difference here"
Punti positivi: "Servizio del personale ottimo, prezzo buono. Ottimo cibo."
Punti negativi: "Aereo datato, poco spazio tra i sedili, intrattenimento multimediale nullo e per un volo così lungo oggigiorno uno se lo aspetta, tant'è che da Doha a Krabi tutt un'altra cosa. Eppure le ore di volo sono simili."
Punti positivi: "Vegetarian food options"
Punti positivi: "Lots of space as the flight quite quiet. Very friendly staff."
Punti positivi: "Boarding and Seat comfort was good"
Punti negativi: "Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Punti positivi: "Flight was on time and flying even with COVID-19 restrictions"
Punti negativi: "Food was cold and bland, sack meals both the same."
Punti positivi: "amazing"
Punti negativi: "nothing"
Punti positivi: "sedile comodo"
Punti positivi: "It was ontime"
Punti negativi: "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "Average Seat comfortably is ok"
Punti negativi: "God knows"
Punti negativi: "Airport arrival experience at passport control was terrible"
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "Crew was helpful and pleasent"
Punti negativi: "Flight from Istanbul to Mumbai was not that great. Leg space was not that great. Food overall was pretty same across the 3 meals. Expect more variety which I have seen on other airlines like Emirates and Etihad."
Punti positivi: "good people /service, good food and comfortable seating nice experience all in all"
Punti positivi: "Full meal and entertainment system even for a shorthaul flight."
Punti negativi: "Tight leg room"
Punti positivi: "Food service and choice of meals was good. Nice movie and Show selection."
Punti negativi: "The aircraft was dirty the bathroom was not up kept. The boarding process was horrible considering I’ve flown with Turkish Airlines before. The seat was extremely uncomfortable and the passengers were kicking the chair behind me and in front of me the entire time:/ The plane got really cold towards the end of the flight! The crew seemed irritated and we’re talking in the back quite a bit when we needed assistance. I was disappointed with this flight to be honest !"
Punti positivi: "Perfect take off and landing. Very smooth flight with good service"
Punti positivi: "Perfect service. Perfect food. Best lounge. Flawless"
Punti negativi: "customer service needs upgrading"
Punti positivi: "Pilot was operating nicely, temperature was acceptable,"
Punti negativi: "Cabin crews should pay more attention to elder people,"
Punti positivi: "They offer 3 meals"
Punti positivi: "The flight attendants are always helpful and very nice!"
Punti negativi: "I have been flying Turkish Air quite a bit since 2011. I have noticed that on some shorter flights they are using newer planes with a bit more leg room, but on their longer flights (Like the one I take quite a bit from Los Angeles-Istanbul) they are using older planes that are horrific for anyone over 6' tall. I can't even sit in the seat without my legs jamming against the seat in front of me, and when the recline, I have to sit sideways. They are also very small sideways. I am a big guy, but not overweight, and barely fit in the seats. Their seats are definitely getting worse since I started and they ended their economy plus seat option, which at least gave you an option, for a couple hundred dollars more, you could have a nice seat. This is of course to make more money and jam more people on their planes without caring at all for the passengers comfort when you are flying, and it makes those long 12-14 hour flights miserable! Also, the planes are very hot when you board, which can be very uncomfortable, and they no longer give you a hot towel (As they used to) until the plane has taken off. They also do not serve a 1st beverage right away after take off (10,000'). Your first beverage is with the first meal, and then you are not served anything again until the second meal, whereas most other airlines serve drinks throughout the flight. SO you fly for 12 hours with 2 service times and no offers of drinks, snacks, etc. during the flight."
Punti positivi: "In flight service and food was excellent."
Punti negativi: "Custom control at transfer airport (IST) was very crowded. Then were no Turkish Air representative available to guide to terminal, to reassure flight will be held. Arriving flight was late, very stressful. Turkish Air representatives near lines to say—we are aware you are connecting would have alleviated stress."
Punti negativi: "The transfer/passport control in Istanbul was very crowded. We were at risk of missing connection. It would have been helpful to have airline representatives in area to direct customers and provide connection information."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti negativi: "Flight delayed an hour and a half! And killed my connection, so an uncompensated extra seven hours in Istanbul airport."
Punti negativi: "If they provided any food, I slept through it. But I think I would have woken up, do I don't think they did. It was an early morning flight and luckily I brought some breakfast, or I would not have eaten for several hours on my transfer flight to SFO."
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "They went above and beyond to ensure comfort"
Punti positivi: "The boarding was fast and smooth"
Punti negativi: "The food"
Punti positivi: "Same"
Punti negativi: "Same"
Punti positivi: "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."
Punti positivi: "Food, crew"
Punti negativi: "The flight was delayed 1.5 hours so we missed our connection."
Punti positivi: "Turkish airlines is a very friendly airline. They did a good job of making sure people were taken care of."
Punti negativi: "I was traveling with a group and wasn't able to be seated with my group for any of my flights including a 12 hour transatlantic flight. For whatever reason, I couldn't actually check in for my flight and select seats prior to arriving at the airport. This happened with each ticket I purchased through every other agency except for orbitz.com. Not sure if that was a Turkish Airlines issue or a kayak.com issue, but it was very frustrating. When we arrived at the airport, we could no longer be seated together because everyone else had already checked in online and selected their seats for an overbooked flight. One of my group members was issued a standby ticket and almost didn't get on one of the flights that we paid a lot of money for. I would call this travel experience subpar, but I don't entirely blame Turkish Airlines for this."
Punti positivi: "My above score should be 5 stars in all categories. They were running a special price on business class upgrades. It was fabulous: food great, service attentive, and seat that totally reclined to bed. I slept over 8 hours."
Punti negativi: "I could not change the stars above."
Punti positivi: "the Boarding at ATL airport was catastrophe!!!!!!"
Punti positivi: "Better than average in flight service. Excellent in flight entertainment"
Punti negativi: "Poor customer service. What the Turkish airliines claims to provide for passengers with long stopover (free tour etc.) on its web site did not happen. We got inconsistent and not helpful information from different Turkish representatives. Tight seat configurations. Uncomfortable for a 12+ hour flight."
Punti negativi: "I was told that I can get a free Hotel since I had to wait for my next flight almost 16 hours. But when I got outside the airport at the Hotel Desk they told me that I couldn't. They told me one thing but in the end they didn't keep their word. I find it unprofessional and cheating. And on the way back I had food poisoning. Really disappointed about the whole trip."
Punti positivi: "Everything was great! Nice service, good food, enough space, I was impressesd! Congrstulations!"
Punti negativi: "I liked everything, no dislikes."
Punti positivi: "Crew was excellent needs more room in front of the chairs specially when you are on a plane for 10 hours"
Punti negativi: "Too tide in front of the chairs"
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti positivi: "Exellent"
Punti negativi: "All good"
Punti positivi: "Clean, efficient, on time"
Punti positivi: "Very bad meat and hospitality"
Punti positivi: "food"
Punti negativi: "the worst costumer service ever"
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti positivi: "Crew demeanor Cleanliness of the cabin Boarding process"
Punti negativi: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Punti positivi: "My favorite airline!"
Punti negativi: "Faster boarding would be great"
Punti negativi: "They made me pay $450 to check two of my bags. The bags were delayed by a day and then they stole a $1,000 camera from the delayed bag. I work for a travel agency and we will never fly Turkish Air again."
Punti positivi: "Everything"
Punti positivi: "I liked the crew"
Punti negativi: "The security at the Turkish airport. There were very long lines, people pushing each other, screaming. Security put some extra stamps for particular people randomly. There were three women from the same country with the same type of passport who one of them happened to be pregnant. They put extra stamp on her passport. When I asked one of the security why her he said it was random and it was American procedure. The woman started screaming after she was checked twice more and they started to use a detector on her belly. It was all crazy when another family was checked and the security decided that the three kids were okay but the parents weren't. The security told the parents to separate themselves from the kids for double checking. The father started screaming as well. It was all horrible."
They canceled our flights but the flight went on anyway.
Punti negativi: "The touch screen did not work properly"
Punti positivi: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Everything perfect and arrive to destination on perfect time."
Punti negativi: "All positive."
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Punti negativi: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Punti negativi: "Still don’t have my luggage yet"
Punti negativi: "Boarding was crazy. Could not everyone in the gate area."
Punti positivi: "Great airline"
Punti negativi: "Crew members in Amsterdam were very rude and disrespectful"
Punti positivi: "The crew was amazing, flight on schedule and good entertainment."
Punti negativi: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Punti positivi: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Punti positivi: "Crew were great"
Punti negativi: "Refreshments"
Punti negativi: "Troppo ritardo"
Punti positivi: "Entertainment was amazing"
Punti negativi: "Seats a bit hard"
Punti positivi: "Crew was ok."
Punti negativi: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Punti positivi: "The crew"
Punti negativi: "Seat comfort"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti negativi: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Punti positivi: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Punti negativi: "The earphones could have worked!"
Punti positivi: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Punti positivi: "The crew were amazing and the flight was very smooth."
Punti negativi: "Keep up the good work"
Punti positivi: "They considered my reguest of vegiterian food."
Punti negativi: "I have no complaints."
Punti positivi: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Punti positivi: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Punti negativi: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Punti positivi: "We got to Amsterdam on time"
Punti negativi: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Punti positivi: "Boarding agent extra effort to improve my seating!"
Punti negativi: "Food amount less than expected."
Punti negativi: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Punti negativi: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Punti positivi: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Punti negativi: "Boarding was chaotic and congested with not much information or order."
Punti positivi: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Punti negativi: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Punti positivi: "Nice flight ...was comfortable travel ...good food.Thanks"
Punti negativi: "No such things"
Punti positivi: "Great food"
Punti negativi: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Punti negativi: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Punti positivi: "Food was excellent, frequent and filling"
Punti negativi: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Punti negativi: "Boarding was confusing and disorganized"
Punti negativi: "infotainment was down. Lost my luggage the flight was delayed"
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Arrived Early!"
Punti negativi: "Left Late :-)"
Punti positivi: "Delayed flight but staff apologized as for safety reasons."
Punti negativi: "Very late arrival"
Punti positivi: "The staff was very helpful and professional. Promp response to calling for attention."
Punti negativi: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Punti positivi: "On time"
Punti negativi: "Bag was lost"
Punti positivi: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Punti negativi: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Punti negativi: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Punti positivi: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Punti negativi: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Punti negativi: "Flight was delayed for 4+ hours"
Punti positivi: "n/a"
Punti negativi: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Punti positivi: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Punti negativi: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Punti positivi: "Quick boarding, comfortable seating. Great food!"
Punti negativi: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Punti positivi: "Amasing crew"
Punti positivi: "Seats are comfortable on Business Class. Service is good"
Punti negativi: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Punti negativi: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti positivi: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Perfetto."
Punti positivi: "The cue lines per zone are the most brilliant idea!"
Punti negativi: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Punti negativi: "The flight delayed for 2xhours from Paris to Cincinnati"
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti positivi: "The crew"
Punti negativi: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Punti positivi: "It was only 2 hours"
Punti negativi: "Small plane, no movies"
Punti positivi: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Punti negativi: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti positivi: "Flight on time"
Punti negativi: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Punti positivi: "Flight attendants were very nice"
Punti negativi: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Punti negativi: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Punti positivi: "More experienced, professional crew, better food and service."
Punti negativi: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Punti negativi: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Punti positivi: "The cabin crew were excellent"
Punti negativi: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Punti negativi: "I don’t know why they keep making boarding with stairs and bus."
Punti positivi: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Punti negativi: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Punti positivi: "Faster"
Punti negativi: "Waited a while before take off."
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti negativi: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Punti positivi: "The quality of service from the staff and their courtesy. A great asset of the airline."
Punti negativi: "My luggage was left behind - this despite my being lifetme platinum."
Punti positivi: "Flight attendant was very nice."
Punti negativi: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti positivi: "I didn’t actually liked the entertainment"
Punti negativi: "I just didn’t enjoy the entrainment."
Punti positivi: "I would like to come on time each trip because I got two late time before with airfrance"
Punti positivi: "What’s not to like!"
Punti positivi: "Aeromobile comodo e personale davvero professionale"
Punti positivi: "Good boarding procedure."
Punti negativi: "Nothing much to add for a short journey."
Punti negativi: "My baggage was broken"
Punti negativi: "It was delayed"
Punti negativi: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Punti positivi: "Friendly onboard staff"
Punti negativi: "Treated like cattle while boarding unless your preferred member. Average food quality."
My flight was canceled. Rescheduled and canceled several times. It's the second day and I'm still in Accra struggling to be on the plane to London and God knows when I will be in Houston. Moreover, I'm traveling with 2 minors and one is autistic
+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo.
The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week.
Nothing! the tsa personnel confiscated allowable carry-on items. We were informed that we should have been given additional luggage tags in DFW, that didn't happen and our bags were lost.
Punti negativi: "How many people allowed to travel per plane during COVID"
Punti positivi: "The crew were gracious and attentive to keeping us hydrated in Economy."
Punti negativi: "The seats were uncomfortable on this full flight, the food was average."
Punti negativi: "This has been the most convenient way I’ve ever traveled."
Punti positivi: "Smooth boarding process"
Punti negativi: "Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them."
Punti negativi: "I like everything about the flight"
Punti positivi: "The food was good, the crew was friendly, and the plane was clean."
Punti negativi: "flight out of Ghana was delayed by 2 hours."
Punti negativi: "Our reservation on the initial flight have been cancelled. We had to take the next day flight. British Airways and American Airlines accused the other to be responsible so it took us 4 hours at the counter -with our 5 and 3 years old- to be rebooked and we payed the hotel night!"
Punti negativi: "Stop losing my luggage and stop charging for food."
Punti positivi: "The crew was good"
Punti negativi: "The entertainment on the plane should be upgraded and wifi should be provided"
Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"
Punti positivi: "Tutto bene"
Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"
Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"
Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"
Punti negativi: "Tempo di off-boarding"
Punti negativi: "I film in italiano sono limitati"
Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"
Punti positivi: "TIMELINESS"
Punti negativi: "WAITING TIME TOO LONG---MAKE IT SHORTER AT HEATHROW"
Punti negativi: "Il ritardo di 1 ora per la partenza"
Punti positivi: "The crew was nice"
Punti negativi: "Nothing"
Punti positivi: "Lovely wide windows!"
Punti negativi: "Surprised at check in with a $60 fee for my one and only checked bag for a 2 week trip. Felt robbed. Seats very close together on flight. Sore knees."
Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"
Punti negativi: "No ability to charge devices during such a long flight"
Punti negativi: "The food, entertainment and the seat wasn’t comfortable"
Punti positivi: "New plane and good service"
Punti negativi: "Delayed 1.5 hours."
Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."
Punti positivi: "boarded and landed on time. staff was nice."
Punti negativi: "i slept this whole ride so i don't have much to stay that was bad! Most of it just didn't apply to me!"
Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."
Punti positivi: "Great customer service"
Punti negativi: "We ate rice or pasta from America to London, London to Accra, Accra to London and London to America."
Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."
Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."
Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"
Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"
Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"
Punti positivi: "Very good"
Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."
Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"
Punti negativi: "same as above"
Punti positivi: "On-Time"
Punti positivi: "Very room seats."
Punti negativi: "They even charge for water."
Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."
Punti negativi: "There was no food or movie"
Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"
Punti positivi: "I managed to get onto an earlier flight than anticipated when my original flight to Milan was canceled. The flight went well and service was certainly completely acceptable. I don't recall many details more than two weeks later."
Punti negativi: "The exit row seat available on the rebooked flight was a middle seat, and I can't really complain since I did get the extra leg room I originally booked. I didn't like the length of time I had to wait at Heathrow, however, due to the canceled flight. It was several hours! My apartment rental landlord and I were both inconvenienced somewhat by the late evening arrival when an early afternoon arrival was initially scheduled."
Punti positivi: "Niente"
Punti negativi: "Non sono riusciti a farci stare seduti insieme, sedili rotti, tray rotto. Peggio di così?"