Trova offerte per voli da Cleveland a Venezia

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "crew was friendly"
Punti negativi: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"

Punti negativi: "Nothing Everything was excellent"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!"
Punti negativi: "Cost of extra bag. Also size limit for overhead carryon"

Punti positivi: "Crew, food, boarding, service"
Punti negativi: "Very tight seats. Not enough of leg room"

Punti negativi: "Nothing. The best airline I've flown across the board."

Punti negativi: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."

Punti positivi: "The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane."

Punti positivi: "Crew was very courteous and helpful"
Punti negativi: "More leg room"

Punti positivi: "The crew was amazing"

Punti positivi: "The crew was polite and we arrived safely."
Punti negativi: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."

Punti negativi: "Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip."

Punti positivi: "Everything!"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "Responsive excellent crew."
Punti negativi: "Long waits to get to the bathroom. Plane dated."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti negativi: "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti negativi: "We didn’t make it to Venice due to delays because Boston wasn’t ready for a snowstorm."

Punti negativi: "Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally."

Punti positivi: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Punti negativi: "I travel a least 5 times a year and Kayak is always my option."

Punti positivi: "Food was tasty. Crew was very good."
Punti negativi: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Who knows hope to actually get on it and make it to destination"
Punti negativi: "Not sure just know leaving 10 hours late"

Punti positivi: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."

Punti positivi: "Unlike some airlines the cabin crew is professional in appearance and behavior- courteous and pleasant. My husband and I enjoy the fact that ski equipment is taken without additional charge. The direct flight to Zurich is very convenient."
Punti negativi: "Having to pay for seat selection"

Punti positivi: "Problem free."
Punti negativi: "It was a great flight."

Punti positivi: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."

Punti positivi: "Excellent Service. Excellent food."

Punti positivi: "Flight was exactly on time as described. Crew was friendly"

Punti positivi: "The service of snacks during the flight. My suggestion to change seating was followed by a adequate replacement. I think I will add sparkling/distilled water to my list of water choices."
Punti negativi: "Hmm!"

Punti negativi: "I have just had the most unpleasant experience with Swiss Air and feel that anyone on FB should be very careful when dealing with this airline. I am a Gold Member of Star Alliance for more than 20 years and have flown dozens of times on Swiss and would expect courtesy and consideration in return for my loyalty to their airline. Their flight from Hong Kong to Zurich leaves at 00:15. I mistakenly booked this for Nov 9th instead of the intended late evening of the 9th which then turns out to be Nov 10th. When I discovered my error, I called Swiss at least six times to explain my error and ask if my son could stand by for the same flight on the 10th or even apply the amount to rebook the same flight the next day. ZERO flexibility or consideration. Missed flight, lose entire value. Start from scratch. Astonished that an airline that claims to be serving their customers would treat me this way. I travel through Europe at least 6-10 times a year from Asia. I will now route through Frankfurt, Munich, Paris, London, Vienna, Instanbul or even Moscow before ever going through Zurich again. I encourage anyone making travel plans to be very careful when considering flights with Swiss Airlines. Perhaps this treatment of a loyal customer explains why they went through bankruptcy already once."

Punti positivi: "Pleasant staff"
Punti negativi: "Large person next to me spilled over into my seat. Large people should sit with folks like themselves"

Punti positivi: "Very attentive to children at boarding and in-flight."

Punti positivi: "Crew was great."
Punti negativi: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."

Punti positivi: "The crew is rude"
Punti negativi: "40 min delay"

Punti positivi: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."

Punti positivi: "Relaxed check-in"
Punti negativi: "Seats"

Punti positivi: "It was quick and the crew was really nice!"
Punti negativi: "No organization for boarding. It didn't matter what class you are in, everyone boards at the same time. business class o. The plane we were on was just the front seats....they were not larger seats."

Punti positivi: "Short flight"
Punti negativi: "The tram ride to the plane"

Punti positivi: "They put us in a nice hotel"
Punti negativi: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."

Punti negativi: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"

Punti positivi: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Punti negativi: "Everything was good."

Punti positivi: "Actually being able to breathe on this trip, as opposed to the first trip on your horrible planes."
Punti negativi: "Being FORCED to spend extra money simply to be able to reserve the last row of two seats, in the faint hope of being able to achieve some level of comfort which was unattainable on the first flight. Having only two seats in our row and the one in front of us made the flight tolerable, but also enhanced the ludicrous ineptitude of the previous flight, wherein we were treated like so much livestock in a train car, heading for slaughter. I will never, NEVER, fly Swiss Air again."

Punti positivi: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Punti negativi: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."

Punti positivi: "Food was good. Service was attentive."
Punti negativi: "The seats reclined a little too far, or the screens didn't tilt enough. End result being when the passenger in front reclines, it's hard to view the screen at a comfortable angle. This wasn't a huge problem for me, but a taller passenger would be rendered unable to watch anything on the in-seat entertaniment system if the person in front of them was reclined."

Punti negativi: "Major delay"

Punti negativi: "Not make me check my carry on when there was adequate room in plane"

Punti negativi: "Delta is always a step above the rest."

Punti negativi: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."

Punti positivi: "The crew was attentive and personable"
Punti negativi: "for a long ride maybe better cushions"

Punti negativi: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."

Punti positivi: "Quick boarding and great with accommodating my request for a window seat."
Punti negativi: "Offer in flight entertainment."

Punti positivi: "The crew was amazing this round I got good seats"
Punti negativi: "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"

Punti positivi: "Wine included with meal no extra charge. Thanks"
Punti negativi: "More comfortable seats in main cabin"

Punti positivi: "Crew was great."
Punti negativi: "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."

Punti positivi: "The ceew"
Punti negativi: "Unorganized boarding and 6 hour delay from expected departure time."

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "Attendants, food and entertainment very positive"
Punti negativi: "Seats reserved online no where in system. Everyone seemed to be in zone 3 or at least decided to stand in line."

Punti negativi: "Flight was delayed and our luggage is lost"

Punti positivi: "We eventually got there"
Punti negativi: "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."

Punti negativi: "Na"

Punti positivi: "Crew was kind and responsive."
Punti negativi: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."

Punti positivi: "Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants"
Punti negativi: "Nothing"

Punti positivi: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Punti negativi: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti positivi: "The crew were fantastic and tried their best the delay."
Punti negativi: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"

Punti positivi: "Flight was good. Left on time. Crew was attentive."
Punti negativi: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."

Punti positivi: "Two ladies working in the aisles were very pleasant and nice"
Punti negativi: "Takeoff accelerated too much... nicer to have a longer launch process"

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "Efficient on board crew"
Punti negativi: "Ground crew caused delay for unknown reason"

Punti positivi: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Punti negativi: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."

Punti positivi: "everiding si so good thanks this is my 2nd time lovet"
Punti negativi: "so organais tritment so good everiding lovet"

Punti negativi: "The worst"

Punti positivi: "Short trip"
Punti negativi: "Very hot ride"

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti positivi: "Tudo conforme esperado em um voo da Delta."
Punti negativi: "Nada a reclamar."

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "Smooth take off and landing"
Punti negativi: "N/A"

Punti negativi: "Alhamdoulillah"

Punti positivi: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."

Punti positivi: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"

Punti positivi: "On time. Most important"

Punti positivi: "We were treated very well and it was a short, sweet flight. Nothing to complain about."

Punti negativi: "Ottimo"

Punti positivi: "Seats are comfortable. These short haul flights often have worn out, painful seats."
Punti negativi: "They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down."

Punti positivi: "Delta was so accommodating"
Punti negativi: "N/a"

Punti positivi: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Punti negativi: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"

Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"

Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."

Punti positivi: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Punti negativi: "The hassle and the fact that we had to run to catch the new flight."

Punti positivi: "Hey, they let us off the plane."
Punti negativi: "The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?"

Punti positivi: "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"

Punti positivi: "It was on time."
Punti negativi: "The plane was dirty and there was a lot of trash around my seat."

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "Nothing. I missed my original connection because the flight from Budapest was late and I was put in a cramped middle seat while there were seats open in First Class. I should have been upgraded"
Punti negativi: "Upgrade passengers that you make late."

Punti positivi: "Safety of aircraft"
Punti negativi: "Parents called as soon as the delayed flight caused the young teen to miss her flight, Lufthansa operator verifies only by phone that young teen had a seat in the next flight, UNTRUE! She was ignored at counter, mr. M. Meindle told her to step aside and it was not “worth arguing”! The people she sought direction from, are the ones that left her confused and ignored. Shame on them"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "Great"

Punti negativi: "Better organized boarding"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "On the way out Lufthansa charged us a total of £129 to take our bags with us (all under 23KG). On the way back with the same 3 identical bags Lufthansa charged us $399.47 (£306.92), again all under 23KG. How can it be fair to charge passengers 2.4 times more to return home with their bags?"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "??"
Punti negativi: "??"

Punti positivi: "Food and crew were terrific."
Punti negativi: "Security at Frankfurt is particularly laborious"

Punti positivi: "Yes"
Punti negativi: "The Cabin seating"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "My seats were broken on two flights--could not recline. Maintain the equipment better."

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti negativi: "Voli in ritardo"

Punti positivi: "1.5 hour flight, on time and all that one should expect from a good airline."

Punti positivi: "The portion of my trip from San Francisco to Honolulu -- provided by United Airlines, not by Lufthansa -- was frustrating and uncomfortable: more than five hours in a small Boeing 737, which hardly permitted any reclining of the seats.and provided but limited in-flight services"
Punti negativi: "Use a mid-size plane designed for long distances between California and the Hawaiian Islands, including full services."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Food was bearable"
Punti negativi: "Delayed, the gate was changed 3 times."

Punti negativi: "Had two stop over in Germany so they wont let me board stating need German visa. Requested for rerouting from FRA to USA direct, but lufthansa did nothing to help other than make me stranded had to travel with totally different airliner. Horrible experience with them..."

Punti positivi: "After the first flight on the incredible new plane, this was a disappointment. Plane seemed old and dilapidated."
Punti negativi: "See above"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Crew and service was amazing"
Punti negativi: "No entertainment food Horrible"

Punti negativi: "Troppo freddo"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Had ridiculously long bus ride from terminal to plane. Plane was parked on the outer reaches of the airport. This happens far too often on Lufthansa when connecting in Franfort. Build more gates!!"
Punti negativi: "Business clsss sweats on A321 were coach seats with the center seat left empty. Not sir it is worth the higher fare."

Punti positivi: "Nothing this was a nightmare."
Punti negativi: "We missed our connected flight because or flight was delayed... this does not make any sense. If the flight is delayed, there should be proper high priority check in and bus transport implemented so we arrive at our gate on time. Me and the 2 other passengers had zero chance to arrive on time and were at a loss of breath. And i paid for my selected seats to which i am asking for a refund because what happened was unacceptable. When we addressed our concern, the lufthansa employee told us that u cannot have buses for all the passengers in a situation of a delay.... unacceptable.... how is this the client's fault to miss a flight due to a delay?"

Punti negativi: "See first comment."

Punti negativi: "Flight was delay for almost a hour."

Punti positivi: "Loaded plane from both ends, giving fast boarding time."
Punti negativi: "Limited entertainment on this short flight."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti positivi: "Good"
Punti negativi: "Standard"

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Loved the snack choice"
Punti negativi: "No complaints"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "So because of tge traffic and snow i got at the airport 25 min before the departure of my flight...but when i explained my situation every employee tried their best to help me in getting on the plane, by even opening the gate for me!! They were very helpfull, fast and efficient. Thanks to their kindness and efficiency i was able to get on the plane and see my family at home. I am verry thankfull to all the staff for it!"

Punti positivi: "On time"
Punti negativi: "Nothing"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

"The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week."

Punti negativi: "Cibo"

Punti positivi: "Pilot communication"
Punti negativi: "Free snacks & drinks"

Punti negativi: "Too long to get luggage off plane"

Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"

Punti positivi: "Friendly crew"
Punti negativi: "Food& entertainment"

Punti positivi: "Tutto bene"

Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"

Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"

Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"

Punti positivi: "The flight was so delayed I missed my connecting flight to jfk."
Punti negativi: "The flight was so delayed I missed my connecting flight to jfk."

Punti negativi: "Tempo di off-boarding"

Punti positivi: "Crew was very good, seats were ok"
Punti negativi: "Everything Good"

Punti negativi: "I film in italiano sono limitati"

Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"

Punti negativi: "Il ritardo di 1 ora per la partenza"

Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"

Punti positivi: "Everything from check in to arrival was first class"
Punti negativi: "The only thing I had a problem with was baggage claim, we had priority stickers on our bags but it made no difference, bags were very slow to arrive"

Punti positivi: "Crew was ok"
Punti negativi: "50 euros charged to checked one suitcase. Book flight online was not clear that there was extra charge for checked suitcases. The airport personnel said that he had to manage weight. The flight was not full and only a few suitcases on the belt at arrival... Will not fly with this airline again."

Punti positivi: "No surprises. The flight was eventless, no drama. I had an Isle seat."
Punti negativi: "Had to pay $100 for the isle seat. The earbuds didn't work well. We took off early on Tuesday, and landed the next morning at 11am. My how time flies. Somehow I lost a whole day -- what happened? (winking imoji here)"

Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."

Punti positivi: "Pleasant staff, service excellent and smooth flight."
Punti negativi: "Seats in front tilting back."

Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."

Punti positivi: "Flight crew informed us what was happening although all passengers were accounted for earlier than departure time. Very pleasant crew members and pilots."
Punti negativi: "No entertainment available and no snacks available without purchase."

Punti negativi: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times! And I hope no one takes anything out of my suitcase! And I'm sure nothing will be done so why do you even do a survey?"

Punti positivi: "The plane was tidy and arrived in Venice early. Boarding was orderly."
Punti negativi: "There was no entertainment."

Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."

Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."

Punti positivi: "Everything it was painless"

Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"

Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"

Punti negativi: "Never happened due to delay by airline"

Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"

Punti positivi: "Boarding at Gate was quick."
Punti negativi: "No gate until 45 Minutes before flt was to depart. Seating was more accessable at gate then main termina "A" Charging for a coke of $2 per can was rediculous.."

Punti positivi: "Boarding at the gate was quick and easy."
Punti negativi: "Charge for Coke was USD$ 2. Did not advise Gate fpr LHR to Venice until45 minutes. Had more seating at the gate then the main terminal "A". It was in "B" gate."

Punti positivi: "We got there"
Punti negativi: "No food service without payment .Not even a drink"

Punti positivi: "Crew did really well in their roles."
Punti negativi: "BA are no different than all operators in the drive to put as many bums in as many seats as possible. News flash. Only so many sardines go in one tin. Make seats more comfortable and more leg room and we would pay the premium for that reputation as a caring, comfortable operator."

Punti positivi: "My husband and I both had recent knee surgeries so chose the LAST row of 2 seats 39 D,J for Max stretch room. We double checked our seats 19 hours before the flight, show up and the plane was switched we now have an aisle and a middle seat for the 8 he flight. Very stressful. Had to get up a LOT."
Punti negativi: "Seat switxh"

Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."

Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"

Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."

Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"

Punti positivi: "The Crew were great"
Punti negativi: "Boarding could have been more efficient"

Punti positivi: "Nothing really"
Punti negativi: "Older dirty aircraft. No snack or even water included."

Punti positivi: "Niente"
Punti negativi: "Non sono riusciti a farci stare seduti insieme, sedili rotti, tray rotto. Peggio di così?"

Punti negativi: "There was preferential treatment for British passengers - they were taken care of first and with a friendly tone."

Punti positivi: "volo di per se tranquillo e staff eccellente"
Punti negativi: "in London city non c'è una Lounge di BA il volo è partito con 30 minuti e più di ritardo l'aeroporto è piccolo e trafficatissimo"

Punti positivi: "Did not rate the food as we slept through the meal"

Punti negativi: "Old aircraft with limited space and entertainment (Business class). One hour delay on arrival."

Punti positivi: "All that’s good"

"Il personale di bordo molto ad accusare e puntare il dito esauriti al massimo. Personale da cambiare totalmente"

Punti negativi: "Personal very rude no manners to answer Questions or direct people."

Punti positivi: "The price was right!"
Punti negativi: "I know the saying “you get what you pay for”, but good service from the flight attendants should be expected in the price. It was hard to get a greeting or a smile from them, far from prompt delivery of food or coffee ordered. We were traveling with two kids under 5, but there was no help offered. You are expected to pay for any and all food or drinks, including water. The airline could at least offer free water. The meal quality was mediocre for the price paid, and their stock ran out pretty fast."

Punti positivi: "Nothing"
Punti negativi: "Staff with bad attitude and willingness to help..."

Punti positivi: "Not much. There was one flight attendant that seemed pleasant but I wouldn’t know for sure since the attendants ignored all passengers except for those who had preordered their meals."
Punti negativi: "It was extremely frustrating that there was no kiosk available when checking in. I did not have a bag to check, yet I waited on a ridiculously long line to check in for my flight. The people working the desk at the gate were slow and unpleasant. Service on plane was terrible."

Punti positivi: "Imbarco veloce"
Punti negativi: "Sembrava una barca da quanto si muoveva"

Punti negativi: "Better seats, better food"

Punti positivi: "The crew was really nice. They were friendly and genuine."

Punti negativi: "The condition of the flight attendants should be improve so that they not appear to be grouchy all the time. My video display was not functioning, when I asked for help the flight attendant seemed offended. He went to the back and did get it fixed. I thanked him, but he did not even look at me."

Punti positivi: "The crew was very attentive"
Punti negativi: "Food and seat comfort"

Punti positivi: "NOTHING. VIAGGIO CON AEREO SCOMODISSIMO. CIBO PESSIMO. PERSONALE PRONTO PER UNA BELLA SIESTA, E POCO AFFERRATO SUI COLLEGAMENTI... CHE DIRE? PER UN INTERNAZIONALE MAI PIU."
Punti negativi: "IBERIA CANNOT MAKE HUNDREDS OF PEOPLE FLY, WITH A FLIGHT TO SHORT RANGE VEHICLE! I HAVE NEVER FLYED SO SUCK IN MY LIFE"

Punti negativi: "The crew"

Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."

Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"

Punti positivi: "Clean and fairly new aircraft. Good flight"
Punti negativi: "Ground staff more helpful"

Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"

Punti positivi: "Everything. Perfect flight, service, food and Ann early arrival. All great. Memorable."
Punti negativi: "N/A"

Punti negativi: "My entertainment console went out right after takeoff. I can’t sleep on a plane, and I waited 5 hours for the attendant to finally reboot it. And one rather surly, overweight attendant with attitude"

Punti positivi: "The crew on board seemed efficient and friendl for this short 2.5 hour flight."
Punti negativi: "No food, no drink, no entertainment were included with this fare. Thankfully we were so exhausted from the long haul flight immediate preceding this flight that we did not care. I'm not sure why but the gate staff was trying to get everyone to check their smaller bags including our backpacks. My husband gave in but I did not since not having them would be disaster during this trip. His backpack and many bags from other customers came about 15 minutes after the rest of the luggage so we were a little panicked. Thankfully all turned out fine."

Punti positivi: "The airport was air conditioned, I guess?"
Punti negativi: "Awful service all around. Some type of notification about needing a passport that expires more than 6 months after your retrun date would be nice, either from the airline or from kayak, since you already send so many emails anyway. This would be super easy for you to do and save a lot of people a lot of hastle, since many do not know about this pretty counterintuitive restriction. Anyway, Iberia offered to rebook me the following day and put me on standby for the next flight to give me the morning to renew my passport. However when I came back to check in for the second flight, the original attendant had forgotten to actually add me to the standby list and in the meantime, my connecting flight had become overbooked. The check-in folks argued about whether I could be upgraded to fit onto this flight, but decided that since the original dely was my fault, the best they could offer was a flight at the same time the following day. I asked if I could rebook my return flight to push it back a day, and they told me that figure reservations could only be changed over the phone. I totally accept that monitoring the validity of my passport is my responsibility, but refusing to put in an ounce of effort to assist their customers with relatively unknown and counterintuitive restrictions, then not admitting to fault of your own or lifting a finger to make up for blatantly crappy service if it even slightly affects their bottom line is absurd. Do better, Iberia. Oh wait, you're an airline. I won't hold my breath."

Punti negativi: "We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son ."

Punti negativi: "The airline did not offer any type of refreshments for example water without having to pay for it. I did not expect that. Also I thought the boarding was poorly organized."

Punti positivi: "Boarding, on time, entertainment awesome, food pretty good"
Punti negativi: "Crew not that attentive, seats dont have much room"

Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"

Punti positivi: "I never got on this flight."
Punti negativi: "I was at the airport more than 2 hours ahead of my flight time. By the time I made it through check in, security, and immigration, I was already cutting it close. A random security check right at the gate made me miss my flight. There were no timely options to re-route my flight unless it was at a fee of over >$2,000. Horrible, stressful, experience."

Punti negativi: "Changed our seat without notification and didn't help. We talked to 4 gate agents, the boarding gate agent and 3 crews, and they didn't try to help, at all. The pillow had coffee stains and eye make up, even though they were wrap in plastic...."

Punti positivi: "Once again, my minor child (5 years old) was not seated with me. I don’t understand. Her birthday is listed with her ticket. Why ask the age of children under 11 if they’ll be seated with strangers? Moreover, we were loaded onto the plane from both ends, irrespective of our seats, so there was mass confusion as two sets of passengers were crossing over each other, looking for seats. Using hand signals to communicate, as it was an international flight with passengers speaking several languages. The crew stood at the entrances to the plane, watching."
Punti negativi: "My experience."

Punti positivi: "Left on time, arrived 40 min early."
Punti negativi: "The food was the worst on an international flight (out of more than 30)"

Punti negativi: "Un po’ tutto"

Punti positivi: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Punti negativi: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."

Punti positivi: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Punti negativi: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"

Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"

Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"

Punti negativi: "crew... food was awful..."

Punti negativi: "Compagnia di bandiera con servizi low cost, sito web che funziona malissimo. Mai più per tratte lunghe"

Punti negativi: "Compagnia di bandiera con servizi low cost al limite dell'accettabile"

Punti positivi: "Got me where I needed to go, on time. Reasonably comfortable."

Punti positivi: "Overall was good but had lost luggage"
Punti negativi: "Entertainment"

Punti negativi: "Airliner contracted out to another flight operator. We looked up and down the terminals trying to find the sign for IBERIA to no avail. It was quite hectic and stressful to arrive to the airport and not see your airline booth anywhere. No signage or anything there of to indicate Iberia or the other operator taking over this Iberia's flight. Then they wanted to charge for my carry-on saying it is too large. Went back and forth arguing for about 10 minutes then I found the bag sizing stand and demostrated to them my carry-on bag fits inside the bars as indicated in their sign. They said oh well it looks large from here. Customer Service is non. It is more Customer Harrassment. DO YOU PAY YOUR CUSTER SERVICE REPS Commission for every checked bag or something? Too bad there aren't many more options but I am considering going to social media to with this. NOT HAPPY and not flying with IBERIA anytime soon. SEnd me my refund!"

Punti negativi: "Il volo madrid barcellona ha avuto 2 ore di ritardo e questo ha comportato la perdita della coincidenza barcellona pisa. Malgrado abbia acquistato un biglietto con iberia, la compagnia si è rifiutata di prendere in considerazione la possibilità di spostarmi su altro volo madrid barcellona perchè il volo era operato da vueli ng"

Punti negativi: "Entertainment Screens did not work. Charged for drinks."

Punti positivi: "The arrival was almost on time (20 min late ONLY)"
Punti negativi: "Check-in machines in Barcelona Airport did not work (since the Vueling shares the code with Iberia, but they did not share the booking codes!). The result is 40 min queue while only one "manual" registration desk opened. The person behind the desk seemed to be very stressed, no shadow of any kindness - it's understandable: the managers had left her alone with a lot of people unable to use their "cool" innovation (registration through machines). If one adds here the unacceptable burden with boarding (30 mins of waiting time before the bus arrived and all that on the stairs of the "sleeve") the flight started fairly "well". The seat assigned was in the last raw (seems for any other type of seat one has to pay like 13 euro more) and with my 2m of height I felt at "maximum of comfort". Thank you, Vueling, for that exceptional "lowcost safari" experience, will try to avoid you in the future."

Punti positivi: "Seats were comfortable. Smooth take off and landing."
Punti negativi: "No free drinks, and I had to flag down a crew member to buy the €2.50 bottle of orange juice; even then I had to remind him before he brought it! We had little time between flights, and had to empty water bottles at Security before boarding but forgot to refill them, so we really noticed the lack of beverages."

Punti negativi: "The cramped space"

Punti negativi: "It's ridiculous in 2 hours flight even a glass of the water we don't get ... and in the flight Madrid to Miami all flight they don't give a bottle the water ... please need keep the people hidratate in the flight"

Punti positivi: "Crew was very nice"
Punti negativi: "Flight delayed for 3 hours. No apologies. Nothing. Interesting thing: NYC to Madrid, 3 hours late, missed connection, no apologies., nothing One week later: Madrid to NYC: 3 hours late, no apologies, nothing. IBERIA AIRLINES: Never again!"

Punti positivi: "Great crew, good dinner but below Average breakfast"

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti negativi: "The plane was absolutely freezing. It was so uncomfortable. And no leg room whatsoever. I couldn't even cross my legs."

Punti positivi: "On time to madrid... late to Alicante"
Punti negativi: "Personal video screen froze and didnt work...chicken meal was too salty. Britisk airways cancelled our return transatlantic flight LGW to JFK and the Iberia (one world) representative Alicante airport could not help us getting on another flight we now are landing in LGW and have to transfer to LHR at iour own expense and are getting to J FK almost 4 hour later than scheduled...spenrt over 40 minutes on phone with British airways at international cell phone rates which also cost us a fortune"