Trova voli economici dal il Canada per Firenze

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "The crew was friendly and helpful."

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "Captain was great !"
Punti negativi: "Food"

Punti positivi: "Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking"

Punti negativi: "Not missing my connecting flight. Being flown to the correct airport. Not having my luggage go missing."

Punti positivi: "plane was clean"

Punti negativi: "Temperature was very hot"

Punti positivi: "The crew was polite and we arrived safely."
Punti negativi: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."

Punti positivi: "I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards."
Punti negativi: "We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?"

Punti positivi: "Crew was lovely, patient with all us skiers returning from the slopes. The food was EXCELLENT- for airline food. And I was in economy."
Punti negativi: "The Entertainment tech was not smooth, had difficulty getting it to function and likely annoyed the person in front of me with all my tapping."

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Nice cabin, clean . Friendly crew"

Punti positivi: "Left on time. Quick flight."

Punti positivi: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Punti negativi: "Despite listing items desired for breakfast per seat assignment, flight attendant still got it wrong."

Punti positivi: "Fast boarding and deplaning."
Punti negativi: "Not clear seat bookings cost $35. I was assigned the last row. Extra short width, pitch, couldn't fully recline (A340-300) Terrible food. Super old, tired plane. Crappy in-flight entertainment with non-intuitive controls. Poor air conditioning. I felt like I was stuffed in a cage for 7 hours. Way worse than United domestic."

Punti negativi: "Swiss would not let me get off at Zurich tonavoid a 6 hour layover. After the layover the flight was delayed to Malone’s a, causing me to miss my bus and making a total of 24 hours travel time. Disgusting mz"

Punti positivi: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Punti negativi: "I can’t think of anything I did not like at all"

Punti positivi: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Punti negativi: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Generally Swiss air was good"
Punti negativi: "I ask a question if we will arriving late, she give me smart Remarks that we will be on time. No we were late 28 minutes my luggage did not arrive, I'm 4 hours from Warsaw, I wait for luggage which was lost and miss my connection do travel forward. I got home at 8 pm. She check my carry on and they lost , I have only bag with lipstick in there"

Punti negativi: "Outdated plane."

Punti negativi: "I paid to upgrade my seats and they were still tiny. I could not straighten my legs. The armrest also doesn’t go up all the way, so couples flying overnight together, beware!"

Punti positivi: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."

Punti positivi: "2 seats on outside sections not 3, so you can sit together as a couple and not have a random stranger in seat 3."
Punti negativi: "Leg room is on the tighter side!"

Punti positivi: "The crew was very efficient and very helpful. They were constantly attending to passenger’s needs."
Punti negativi: "The landing was a little rough, but my friend said that it was windy here in NY. Otherwise excellent all around."

Punti positivi: "The attention to Detail during the entire flight. Sure beats the US flights!"

Punti positivi: "Good service - including snacks and drinks. Smooth flight."
Punti negativi: "Upon boarding, the agents in the airport gave us a hard time over a bag that definitely met carry-on requirements. Almost made us check it, and then changed their mind last minute. Very unnecessary/dramatic situation, especially since we flew with that bag via carry-on multiple times (and on even smaller planes)."

Punti positivi: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."

Punti negativi: "Bathroom not clean"

Punti positivi: "Good food, ice cream and free alcohol"

Punti positivi: "We were very impressed by our flight with Swiss. The staff speaks impeccable English, there is much more leg room than on flights with American companies, and it is so pleasant to get pillows, blankets, headphones, drinks (including wine), snacks and 2 meals on our international flight and not feel nickle and dimed the way we do now on domestic flights."

Punti positivi: "Best airline I have ever flown"
Punti negativi: "N/A"

Punti positivi: "Attentive crew offwring water frequentlyflight"
Punti negativi: "Flifght was far from full and I am small.so the very tight seat configuration was not a problem."

Punti negativi: "Major delay"

Punti positivi: "Both the food and service were fantastic. A great choice of mid flight entertainment"

Punti positivi: "Crew is great and took great care of us. Flight was on time and that is always a plus."
Punti negativi: "No entertainment on this plane, which is okay. But even the magazine is pretty lame. Food was ok, although not particularly substantial."

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti negativi: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."

Punti positivi: "Nothing"
Punti negativi: "Video screens didn't work. Seats were terrible and some broken. Flight crew was useless."

Punti positivi: "Entertainment system. Flight crew was awesome. Always ready to help in any way."
Punti negativi: "Just the seats were to close together coupled with small seats is at times uncomfortable. Even this is a reach however, I was pleased with Swiss being the first time flying with them."

Punti positivi: "Food and entertainment"
Punti negativi: "Mobile app wasnt working for me"

Punti positivi: "smooth, professional, comfortable"

Punti positivi: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Punti negativi: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."

Punti positivi: "I have a moderate fear of flying and our plane experienced turbulence while passing through some clouds. I asked the flight attendant if everything was okay, and he smiled and explained that there was some rain on the way to Switzerland. I really appreciate when the crew takes the time to explain what is going on. Knowing what to expect helps me deal with my fear. Because of the flight attendant's willingness to explain the details of our flight, I felt more comfortable during the remainder of the trip."

"Less crowded aircraft"

Punti positivi: "Service was fast"
Punti negativi: "Better seats"

Punti positivi: "Nothing"
Punti negativi: "Proper communication"

Punti positivi: "non stop flight"
Punti negativi: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."

Punti positivi: "Nothing"
Punti negativi: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"

Punti negativi: "You guys didn't allow me to get in this plane and i missed my flight."

Punti negativi: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."

Punti negativi: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."

Punti positivi: "Our flight crew were great. Pilots were great too."
Punti negativi: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"

Punti positivi: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Punti negativi: "Super small plane."

Punti positivi: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Punti negativi: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."

Punti negativi: "No food on board and we were hungry"

Punti positivi: "Friendly crew."
Punti negativi: "Slow boarding."

Punti negativi: "No charging outlet."

Punti positivi: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Punti negativi: "Boarding was somewhat unorganized"

Punti positivi: "The crew"
Punti negativi: "Timing"

Punti positivi: "Flight was on time/ early."
Punti negativi: "Have hot water for coffee and outlets for phones"

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "The kind staff"
Punti negativi: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."

Punti positivi: "got there on time, no delays. very smooth"

Punti positivi: "Boarding was smooth, attendants were nice and informative, and everything was on time"

Punti positivi: "By"
Punti negativi: "A three hour delay on the first flight and a hour delay on the second..."

Punti positivi: "Crew was friendly!"
Punti negativi: "Plane wasn’t clean"

Punti positivi: "The movie selection was good"
Punti negativi: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."

Punti negativi: "Customs massively backed up. Somewhat disorganized"

Punti positivi: "Nothing."
Punti negativi: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."

Punti positivi: "Airline and airport staff were great"
Punti negativi: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti positivi: "Delta always tries to do the very best. There were no issues with Delta."
Punti negativi: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."

Punti positivi: "On Time. Nothing else to say,"

Punti positivi: "Friendly, leg room, on time."

Punti positivi: "There was nothing I liked about this flight."
Punti negativi: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti positivi: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Punti negativi: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."

Punti positivi: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Punti negativi: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "Flight went off pretty well. On time no complaints."
Punti negativi: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti positivi: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Punti negativi: "Nothing...I have no complaints"

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "The crew tried their best. The seats were average. The food ok."
Punti negativi: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"

Punti positivi: "Delta flew their way back into my heart this time around"

Punti negativi: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."

Punti positivi: "Staff, Ease of boarding"
Punti negativi: "Bring back in flight meals, please"

Punti positivi: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"

Punti negativi: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."

Punti negativi: "Temperature was too cold"

Punti positivi: "The food"
Punti negativi: "No entertainment"

"There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights."

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti negativi: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."

Punti positivi: "Service was good. Flight attendants were friendly"
Punti negativi: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"

Punti negativi: "Not much legroom and no tv’s on a 10-hour flight"

Punti positivi: "everything from the boarding and check-in process to in flight comfort."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "The crew should treat better passengers but overall is been good"
Punti negativi: "Overall is been good"

Punti positivi: "Overall"
Punti negativi: "Space was limited"

Punti positivi: "Nice touches like pillow and blanket, lots of movies and hot meals."
Punti negativi: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."

Punti negativi: "Be on time"

Punti positivi: "I liked that we got served a lot of snacks and food :)"
Punti negativi: "Nothing honestly! Smooth flight :)"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "crew"
Punti negativi: "food screens"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti negativi: "Voli in ritardo"

Punti positivi: "Smooth boarding."
Punti negativi: "The cramped seats, not a lot legroom and people complained once you reclined."

Punti positivi: "Quick flight. O ly 2 people per row. Bags did not get lost"
Punti negativi: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti negativi: "Flight was delayed more than 1 hour 30 minutes"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Service from Milan to Toronto was good"
Punti negativi: "Service from Toronto to RdU not so good"

Punti positivi: "Ended up flying with air canada after they switched us"
Punti negativi: "Lufthansa switched us three times , and then when we got to the airport in toronto it was air Canada. They found our grandparents tickets but not ours. Ridicule our flight was supposed to be only 1h layover, inatead it’s 6 and we are going to miss all our next travel accommodations."

Punti negativi: "Troppo freddo"

Punti positivi: "Air Canada is a great airline too"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Nothing"
Punti negativi: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."

Punti positivi: "flight was on time"
Punti negativi: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."

Punti positivi: "Crew was wonderful. One of the smoothest flights I’ve taken in a long time"
Punti negativi: "Boarding was chaotic and basically a free for all rather than by rows( back of the plane first)"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Your crew is amazing."
Punti negativi: "Chaos at the gate, TV displays facing the side wall instead of the waiting area, we couldn’t see anything. Need more organization in line. Also, why there is no charger on board for cell phones? No TV entertainment or music or anything. It was clearly lacking the sophistication and class of Lufthansa."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

"The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week."

Punti positivi: "The crew was super friendly and amazing at an incredibly tough and tense time due to the Coronavirus outbreak. A very stressful and long flight was made a bit better and I truly thank you guys for that."

Punti positivi: "Nothing"
Punti negativi: "They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed."

Punti negativi: "Cibo"

Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"

Punti positivi: "Tutto bene"

Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"

Punti negativi: "Getting through customs in UK and getting luggage tags to Dublin was a nightmare. Took over 2 hours, went through 4 lines to get luggage tags and given misinformation. Poorest travel experience in 40 years of traveling. Brits need to learn how to expedite processing."

Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"

Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"

Punti negativi: "The entertainment is missing"

Punti negativi: "Tempo di off-boarding"

Punti negativi: "I film in italiano sono limitati"

Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"

Punti positivi: "I liked crew's friendly attitudes."
Punti negativi: "n/a"

Punti negativi: "Il ritardo di 1 ora per la partenza"

Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"

Punti positivi: "Excellent crews"
Punti negativi: "Entertainment system"

Punti positivi: "The crew was great and made the flight comfortable and easy! They brought drinks as needed, free of charge, movies and headphones were provided, and the flight arrived ahead of schedule in London! A wonderful experience! Would absolutely fly again and was so pleased to find the deal on kayak!!!!"

Punti positivi: "Love the personal entertainment feature."
Punti negativi: "Would be nice to have more legroom in coach!"

Punti positivi: "Good food and great crew!"
Punti negativi: "Being 6'2" is the worst when traveling economic."

Punti positivi: "Comfy seats, pleasent crew, good selection of movies and we got there on time. Bathroom was clean."
Punti negativi: "Food was a little gummy and breakfast was a biscuit and a cream cheese filled pretzel"

Punti positivi: "Not much"
Punti negativi: "Our trip to Vienna from London was less appealing than the one from Montreal to London. No food, no entertainment and seat space was cramped which reminded me of my Air Transat experiences."

Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."

Punti positivi: "Food and service were excellent! The best I've had in a long time!"
Punti negativi: "Nothing!"

Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."

Punti positivi: "Food was good , very comfortable seats and the time we departed to the time we arrive I will rate it 10 out of ten I felt as if I was on a 2 hours flight . It’s was just one of those wonderful BA flight I can’t forget"
Punti negativi: "It’s was just the hassle to get from Terminal 5 to Terminal 3 with luggage but made it all in all"

Punti positivi: "On time, smooth boarding."
Punti negativi: "Nil"

Punti positivi: "Enough said"

Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."

Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."

Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"

Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"

Punti negativi: "Our baggage was lost and after 2 day’s of being told that the delivering agent had our baggage and it would be delivered any minute, on the third day we were told our bags had been st the Madrid airport the whole time! Between British Airways and Iberia, terrible handoff, communication and customer service."

Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"

Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."

Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"

Punti positivi: "Great cabin crew"
Punti negativi: "20 minutes "to reposition the gate to make it safer for exitong the airplane" - sounds like nonsense to me. No meal - and that really is nonsense."

Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."

Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"

Punti positivi: "Not a lot"
Punti negativi: "Tiny space, uncomfortable seats, poor food"

Punti positivi: "Niente"
Punti negativi: "Non sono riusciti a farci stare seduti insieme, sedili rotti, tray rotto. Peggio di così?"

Punti positivi: "Friendly staff. The food was Ok. The flight was on time."
Punti negativi: "My onboard entertainment system's headphone didnt work. I Was told there is nothing they can do about it, which is fair enough, but i dont think it was fair on me. People kept bumping into my shoulder but i guess there isn't much that can be done about it."

Punti positivi: "volo di per se tranquillo e staff eccellente"
Punti negativi: "in London city non c'è una Lounge di BA il volo è partito con 30 minuti e più di ritardo l'aeroporto è piccolo e trafficatissimo"

Punti negativi: "increasingly reducing space. person sitting next to me overweight and made it uncomfortable for me during the entire trip."

Punti negativi: "Old aircraft with limited space and entertainment (Business class). One hour delay on arrival."

Punti positivi: "On time and staff"
Punti negativi: "Too little space for seating!"

Punti positivi: "The crew were super helpful and attentive."
Punti negativi: "Food was not the best, the leg room was ridiculously small and the entertainment system had some issues, but all in was a nice trip"

Punti negativi: "Poor service from the customer service phone line. Pure waste of time. Couldn't help with simple questions about checking in...Sad"

Punti negativi: "We were late..had issues with carry-on unnecessarily... They didn't even serve water"

"Iberia abandoned its own passengers by delaying an earlier flight. About a dozen of us missed out international connecting flights and the plane was still on the tarmac in "delayed" status. Uneeded headache for Iberias own screw up. Booking through Kayak added extra layer of complexity when trying to make changes."

"Il personale di bordo molto ad accusare e puntare il dito esauriti al massimo. Personale da cambiare totalmente"

Punti positivi: "modern plane, large overhead bins, comfy seat with adjustable headrest, very good entertainment system"
Punti negativi: "There was a broken restroom on the plane in the main section, so then, they should keep an eye on the remaining restrooms as they get dirtier sooner. Madrid barajas airport is an ordeal, Iberia needs to explain better that passport control happens when you get to terminal 4S on the tram AND then there are TWO more passport controls. then there isn't enough space for people to line up for the various groups, creating friction. Iberia just needs to be more organized."

Punti positivi: "Food was good, lots of great movies to watch during such long flight."
Punti negativi: "Check-in process and seat selection is misguiding and confusing. Boarding was slow and takeoff took place an hour later than scheduled."

Punti positivi: "Imbarco veloce"
Punti negativi: "Sembrava una barca da quanto si muoveva"

Punti positivi: "NOTHING. VIAGGIO CON AEREO SCOMODISSIMO. CIBO PESSIMO. PERSONALE PRONTO PER UNA BELLA SIESTA, E POCO AFFERRATO SUI COLLEGAMENTI... CHE DIRE? PER UN INTERNAZIONALE MAI PIU."
Punti negativi: "IBERIA CANNOT MAKE HUNDREDS OF PEOPLE FLY, WITH A FLIGHT TO SHORT RANGE VEHICLE! I HAVE NEVER FLYED SO SUCK IN MY LIFE"

Punti negativi: "It would’ve been better to receive our luggage on time. We have to wait an extra day even though we had to pay 100 Euros to check our bags."

Punti positivi: "The crew was professional and courteous. USB charger"
Punti negativi: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"

Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."

Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"

Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"

Punti positivi: "They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane"

Punti positivi: "Excellent flight, timely"

Punti positivi: "On time"
Punti negativi: "Space"

Punti positivi: "Finally arriving in Spain."
Punti negativi: "The seats are extremely small cramped and I had to sit with my legs in the aisle. The flight attendants didn’t care about seat assignments so they put people wherever they wanted, causing issues when those people were in others seats. No in flight entertainment (zero stars). No complimentary snacks; had to pay for everything. Decent selection of food. The entry attendants were inconsistent with hand luggage size and took my correctly size soft bag to check but allowed larger hard luggage on the plane."

Punti positivi: "On time"
Punti negativi: "The small space between seats"

Punti positivi: "Same as the first flight. Great luggage transfer."
Punti negativi: "Middle seat"

Punti negativi: "See above."

Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"

Punti negativi: "Sits are too tight. Honestly impossible to be comfortable"

Punti positivi: "Iberia was a pleasant surprise!!! Excellent airline"

Punti positivi: "The attention, food and entertainment available on board"

Punti negativi: "Un po’ tutto"

Punti positivi: "Never happened. Missed because of security. Have no idea where our luggage is. Everybody gives us a different story"

Punti positivi: "Left on time."
Punti negativi: "Plane is extremely old and should be put to sleep. Business class on this plane means younger an empty middle seat and narrow standard seats. Not worth it for business, check airplane model before you book."

Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"

Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"

Punti positivi: "Flight to our destination: sat in exit row for extra cost. I was freezing cold and was told no extra blankets. Also staff were rude and unhelpful telling us to remove all things from the floor for take off and landing ( which i accept is the policy) but since we had nowhere to put them except on our laps (she’s, books, sweaters pocket book) as there is no seat in front for an exit row to put under. The staff member kept saying “up, up” motioning with her hand, but made no offer to assist us in finding overhead space. Upon our return flight, our pre booked exit row seats were switched on us right before boarding in a rude and matter of fact wayand my husband and I were separated one on either side of the aircraft. When we queried this, we were told it would be up to us to switch with the person sitting next to us. Overall very disappointing. I would not fly Iberia again."
Punti negativi: "See above"

Punti negativi: "Compagnia di bandiera con servizi low cost, sito web che funziona malissimo. Mai più per tratte lunghe"

Punti negativi: "Compagnia di bandiera con servizi low cost al limite dell'accettabile"

Punti positivi: "I loved the Madrid airport!! Iberia out of Madrid is lovely."

Punti negativi: "Il volo madrid barcellona ha avuto 2 ore di ritardo e questo ha comportato la perdita della coincidenza barcellona pisa. Malgrado abbia acquistato un biglietto con iberia, la compagnia si è rifiutata di prendere in considerazione la possibilità di spostarmi su altro volo madrid barcellona perchè il volo era operato da vueli ng"

Punti positivi: "The arrival was almost on time (20 min late ONLY)"
Punti negativi: "Check-in machines in Barcelona Airport did not work (since the Vueling shares the code with Iberia, but they did not share the booking codes!). The result is 40 min queue while only one "manual" registration desk opened. The person behind the desk seemed to be very stressed, no shadow of any kindness - it's understandable: the managers had left her alone with a lot of people unable to use their "cool" innovation (registration through machines). If one adds here the unacceptable burden with boarding (30 mins of waiting time before the bus arrived and all that on the stairs of the "sleeve") the flight started fairly "well". The seat assigned was in the last raw (seems for any other type of seat one has to pay like 13 euro more) and with my 2m of height I felt at "maximum of comfort". Thank you, Vueling, for that exceptional "lowcost safari" experience, will try to avoid you in the future."

Punti negativi: "In LAX the boarding was unorganized and confusing to board a bus to be transported to the plane."

Punti negativi: "My flight was cancelled and I had to wait in the Madrid airport for seven hours before getting a new flight and retrieving my luggage (five for the new booking, 2 for luggage). It's understandable that flights get cancelled due to weather, but the handling of re-accomodations should be much faster. Iberia did not have enough people to handle it and made no effort to bring in more help. Instead, workers were continually leaving. By the end, there were only two people helping the line of dozens of stranded travelers. I was very disappointed."

Punti positivi: "Entertainment choices were ok."
Punti negativi: "no leg room."

Punti positivi: "The entertainment is great, I always appreciate a good movie selection for long haul flights. The space is ok and the seats recline well. The blankets and pillows were warm and comfortable too. Food was remarkably edible."
Punti negativi: "The beverage services should come around more often. Two cups of water during a 9 hour flight just aren't adequate."

Punti positivi: "The flying crew was OK."
Punti negativi: "The company is not good on following schedules, jeopardizing people's duties and responsibilities. Definitely not recommending this company to anyone!"

Punti positivi: "Easygoing friendly staff"

Punti positivi: "The staff was OK for the most part. I liked the entertainment options and WIFI service was easily accessible."
Punti negativi: "The seating was pretty bad. My seat couldn't recline (was in the last row) and the passenger in front of me reclined all the way back even when instructed to not recline so far (in passing, by flight attendants). So I spent an 11+ hour flight as a fairly tall person, in an extremely uncomfortable seating arrangement. I also noted my space issue with said passenger at the beginning of the flight and he still progressively went further back. I would've appreciated if flight attendants were more diligent about ensuring passengers are comfortable for long flights. Food accommodations were ok but they go heavy on bread for whatever reason."

Punti positivi: "Again, the crew was very friendly."
Punti negativi: "This time, we didn't start boarding until *after* the scheduled departure time."

Punti positivi: "It was nice and cool inside the plane."
Punti negativi: "It was several empty seats available and wasnt offered the those who were crammed in the middle Isles."

Punti positivi: "Boarding was very efficient"
Punti negativi: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"

Punti positivi: "Seats were comfortable, excellent movie selection, ample leg room, clean and new plane, staff was attentive."
Punti negativi: "Food was average, foot rests were hard to operate, alcohol selection was scant, only beer and wine are complimentary, you must pay for spirits in premium economy"

Punti positivi: "Flight was early to Madrid (i.e. shorter duration than planned)."
Punti negativi: "Not enough discipline in the boarding process. No enforcement of the carry-on luggage policy. People were bringing on 3-4 small bags and taking all of the overhead space."

Punti positivi: "Boarding is quick and easy. Seating is comfortable enough for a one hour flight."
Punti negativi: "No free beverage service . Snacks and drinks cart is wheeled through, but no one buys on such a short trip."

Punti negativi: "It landed with a very narrow window to my connecting flight"

Punti negativi: "arrival and departure times, overall service"

Punti positivi: "Good service. On-time"
Punti negativi: "I got a seat automatically, and I can´t selected a preferred one."

Punti positivi: "Considering my flight was from Tenerife to NY even though they stopped in Madrid they could have given us at least a bottle or glass of water without charging for it. No TV so not the greatest flight. Staff not very helpful at airport to accommodate a seat change to be able to sit with family."