Ritardo sulla partenza di 1.5 ore. A
Ci sono stati ritardi...ù Siamo partiti con carico eccessivo... 500Kg. Siamo tornati al gate, scaricato il peso, fatto il carburante e ripartiti. 2 ore di ritardo
I bagagli non sono arrivati
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "Crew"
Punti negativi: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti positivi: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Punti negativi: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "the flight was well organized, the service appropriate, and the travel smooth and on time."
Punti negativi: "the seat did not recline. the touch screen for movies and albums was not working reliably."
Punti positivi: "The crew on-board was nicer this time"
Punti negativi: "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "Everything was great"
Punti negativi: "I’d honestly pay more for childless flights"
Punti negativi: "Improving customer service during delay but overall good"
Punti positivi: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Punti negativi: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Punti positivi: "Crew good, food good, plane clean"
Punti negativi: "Temperature on plane was warm."
Punti positivi: "Service and the crewe was very kind"
Punti negativi: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Food could be improved."
Punti negativi: "Voli in ritardo"
Punti positivi: "Quick, efficient, relaxing."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "Staff was great."
Punti negativi: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Punti positivi: "Crew were professional and friendly"
Punti negativi: "Small seats"
Punti negativi: "Troppo freddo"
Punti negativi: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Punti negativi: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Punti negativi: "Flight was 2 hours late in departing from Frankfurt."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "The seats are comfortable and the plane was clean and well-presented."
Punti negativi: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Punti negativi: "Boarding at Bologna was a nightmare. The Check-In lines opened late; the number of desks open was limited; took over an hour to check in for flight"
Punti negativi: "Plane came in late and I miss my connecting flight to New York. I had to stay over night in Frankfurt, and fight to get room and meals services, due to their mistake!"
Punti positivi: "Professional, efficient, full, nice sandwich and coffee."
Punti negativi: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Punti positivi: "It was NOT Lufthansa. It turns out it was a United flight. Fortunately they now have individual screens with individual options of what to watch like on other airlines. They did have my special meals as I ordered them. I sat next to a wonderful young couple from Finland. That made the journey interesting and pleasant."
Punti negativi: "I really thought I booked a flight with Lufthansa,which I far prefer than United. They do better with beverages, (Perrier, Pelegrino instead of club soda, better special meals, better model airplanes). I am going to have to figure out how to get a Vegan eal that is not spicy. When I order Hindu Vegetarian it is always too spicy. United also doesn't get it and still gives people cheese or something like potato salad obviously made with mayonaise, and some spread that is either butter or margarine on a sandwich."
Punti negativi: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Punti positivi: "Enough space for my legs, cabin crew okay"
Punti negativi: "No entertainment"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
L'atterraggio è stato un po' brusco
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Punti negativi: "Free wifi"
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Punti positivi: "The plane size & comfort was excellent. The staff were very friendly"
Punti negativi: "N/A"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Nothing"
Punti negativi: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Punti positivi: "Nice crew, good food."
Punti negativi: "Both bathroom were not working in business class area."
Punti positivi: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Punti negativi: "Nothing"
Punti positivi: "Usual faultless KLM experience"
Punti negativi: "Nothing."
Punti positivi: "Pleasant crew. Appropriate and efficiently served snack."
Punti negativi: "Boarding and disembarkation were slow."
Punti positivi: "Slow service."
Punti negativi: "Better communication!"
Punti positivi: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Punti negativi: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Punti positivi: "Friendly crew, upgraded seat was worthwhile"
Punti negativi: "More snacks in between meals,"
Punti positivi: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Punti negativi: "Late departure. Rush to connect."
Punti negativi: "Troppo ritardo"
Punti negativi: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Nothing!"
Punti negativi: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Punti positivi: "KLM staff is great"
Punti negativi: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Punti positivi: "Seating is tight. The crew was great !"
Punti negativi: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Punti positivi: "very attentive crew"
Punti negativi: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Punti positivi: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Punti negativi: "tough to sit on a plane for 9.5 hours"
Punti positivi: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Punti negativi: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Punti positivi: "Good flight, arriving well on time."
Punti positivi: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Punti negativi: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Punti positivi: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Punti negativi: "Can't think of anything."
Punti positivi: "Food was excellent, frequent and filling"
Punti negativi: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Punti positivi: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Punti negativi: "Cramped seating."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Punti negativi: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Punti positivi: "Friendly attendants. Decent food, and frequent snacks and beverages."
Punti negativi: "No charging ports for electronic devices."
Punti positivi: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Punti negativi: "there was no lounge close to our departure gate"
Punti negativi: "The streaming service didn’t work"
Punti positivi: "Great service"
Punti positivi: "Flight crew was fine. Food was good."
Punti negativi: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Punti negativi: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Punti positivi: "Friendly staff, good service and on time departure/arrival."
Punti positivi: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Punti negativi: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Punti negativi: "Amesterdam airport employee was really rude"
Punti positivi: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Punti negativi: "Nothing!"
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Uno delle ultime compagnie che forniscono ancora cibo e bevande gratuitamente
Punti positivi: "Yeah Everything well organized"
Punti negativi: "I believe so"
Punti positivi: "I loved the different features on the screen and the excellent. Customer service on this flights"
Punti negativi: "The space on the seat."
Punti positivi: "It was a decent train ride."
Punti negativi: "Stating it’s a train from the beginning and not having to go from one train station to another."
Punti positivi: "The crew was astounding"
Punti negativi: "Short and sweet"
Punti negativi: "I not get to go my flight, I couldn't get reimbursement"
Punti positivi: "Despite being a short flight, they gave food"
Punti negativi: "Nothing. All ok"
Punti positivi: "More space in business class (777-300) than many other airlines."
Punti negativi: "Entertainment very limited. No adjustable air vents in this aircraft"
Punti positivi: "Spacious business class seats, excellent meals"
Punti negativi: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Punti negativi: "Seat angle adjustment was not the most comfortable for sleeping."
Punti positivi: "It was very comfortable and pleasant."
Punti negativi: "Could be a little better the service, the dinner was late"
Punti positivi: "Great newer plane, great service!"
Punti negativi: "Entertainment worked sporadically"
Punti positivi: "The schedule and timing"
Punti negativi: "The airport, some of the crew, the aircraft seats, the entertainment system"
Punti positivi: "Great food and friendly crew."
Punti negativi: "Seatback system was old and not very functional."
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti negativi: "Plane is old and entertainment facilities are no longer appropriate"
Punti positivi: "Food"
Punti negativi: "Seat"
Punti negativi: "There was no entertainment available."
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Punti negativi: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Yes"
Punti negativi: "Everything very good"
Punti positivi: "Perfetto."
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti negativi: "boarding wasn't good."
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti positivi: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Punti negativi: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Punti negativi: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Punti negativi: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Punti positivi: "Service and crew are great"
Punti negativi: "Seats"
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti negativi: "Tiny uncomfortable seats."
Punti positivi: "Great service, decent food"
Punti negativi: "There was no WiFi on the plane"
Punti negativi: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Punti positivi: "Great service and food."
Punti negativi: "Tv screen is resolution is to low. Hard to see details."
Punti positivi: "Food was good. Crew nice and professional."
Punti negativi: "Landing was not so smooth."
Punti negativi: "Leg space."
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "It was a wonderful flight and service . Hospitality and welcoming."
Punti negativi: "Nothing everything was amazing ."
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti positivi: "It was ok fligh"
Punti negativi: "Food was not so good"
Beaucoup d’attente avant d’embarquer. Retards à l’allez et au retour. Sièges de l’avion particulièrement durs
It was not communicated in advance by the airline, but we needed a PCR test before boarding.
Punti positivi: "No stress at all. Friendly staff."
Punti negativi: "Entertainment was terrible. Only a few movies to choose from. Spent the whole flight watching the planes route."
Punti positivi: "On time departure, and slightly early arrival. Everything ran smoothly. And seat spacing is quite generous!"
Punti negativi: "It took a while to complete boarding, mostly because of carry-on luggage, but it did not delay departure."
Punti positivi: "The flight experience was smooth!"
Punti negativi: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."
Punti positivi: "The actual takeoff and landing with this airline is usually smooth"
Punti negativi: "Airline is always late with no layover time making journeys stressful. The food and drink is only available for pay. There is no entertainment. There is a small snack which has been expired cookies on all flights I’ve experienced, and the staff seems reluctant to provide it. Boarding involved making everyone wait standing up for more than twenty five minutes corralled into as corner."
Punti positivi: "Evriting"
Punti positivi: "Nothing"
Punti negativi: "Manners"
Punti positivi: "Super comfortable the seats and staff"
Punti negativi: "Nothing it was great."
Punti positivi: "Nothing"
Punti negativi: "For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever"
Punti positivi: "Food was fantastic. Crew was attentive and polite."
Punti positivi: "Crew was friendly and very attentive. Food was better than most airlines’ long haul meals."
Punti negativi: "Standard intra-European business class seats, which aren’t any more comfortable than economy. Wi-Fi wasn’t available for a portion of the flight."
Punti negativi: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Punti negativi: "The worst airline ever. CUSTOEMR SERVICE IS AN UNKNOWN WORD TO THEM. I WILL NEVER FLY WITH THIS AIRLINE AGAIN AND YOU SHOULD REMOVE THEM FROM YORU PROPOSALS."
Punti positivi: "Crew"
Punti negativi: "Seats"
Punti negativi: "they charged me for baggage when it was supposed to be included"
Punti positivi: "I didn't get to my AirSerbia flight."
Punti negativi: "I didn't get to my AirSerbia flight."
Punti positivi: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Punti negativi: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."
Punti positivi: "good service , everything good."
Punti negativi: "nothing"
Punti negativi: "Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices."
Punti negativi: "Arms rest are pretty small"
Punti positivi: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Punti negativi: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Punti positivi: "Nothing"
Punti negativi: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Punti negativi: "Flight was late and caused loss of connection flight to Amsterdam"
Punti positivi: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Punti positivi: "Onetime and efficent"
Punti positivi: "Quick and no fuss"
Punti negativi: "No food and entertainment didn't work"
Punti negativi: "Too hot temperature inside te aircraft. Seats uncomfortable"
Punti positivi: "Comfortable aircraft"
Punti positivi: "Nice service."
Punti negativi: "Small aircraft"
Punti positivi: "Departed and arrived on time despite boarding chaos."
Punti negativi: "What was that stuff they served us to eat?"
Punti positivi: "New plains, great crew, on time. Quick check in, great price."
Punti negativi: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Punti negativi: "No entertainment No food for vegetarians"
Punti positivi: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Punti negativi: "New sits are just uncomfortable, especially in the middle."
Punti positivi: "A short connection"
Punti negativi: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Punti positivi: "Great. ON TIME!"
Punti negativi: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Punti positivi: "As mentioned many times, they are more professional than JAT, but still looong way to go."
Punti negativi: "They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets."
Punti positivi: "Nothing."
Punti negativi: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Punti positivi: "Very friendly staff"
Punti positivi: "Short flight so the lack of enterntainmet was not a problem. Clean airplane, tidy and very friendly staff. Food and drinks very fine compared to duration of the flight. Deparure on time, same with arrival."
Punti negativi: "As I said this flight was on time, but the previous, CDG - BEG was delayed one hour."
Punti positivi: "Everything"
Punti positivi: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Punti negativi: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Punti positivi: "traveler's assistance check in on time smooth flying. nice snacks"
Punti negativi: "online check in is not available if starting out of Stuttgart !!!?"
Punti positivi: "Love the cabin crew and their professionalism. Excellent presentation and delivery. Captain and first officer were excellent. Professional, friendly and great skills. Great take-off and landing in the ATR 72."
Punti positivi: "All good."
Punti negativi: "They woke me up for a meal. My bad to forget earplugs or ask for some."
Punti positivi: "Huge legs space for economy class, great service!!!"
Punti positivi: "Food is very good"
Punti negativi: "Flat bed is not comfortabl, no mattras.."
Punti positivi: "Baggage allowance"
Punti negativi: "Too few movie choices."
More than oke hour late and Sitting in the airplane and no one from board crew told the Passageners… i red it in my mails, That the flight is late
Better leg room Flight was late departing
Volo cancellato all'ultimo dopo 6 ore di ritardo.a compagnia aerea neanche garantisce il rimborso per l'hotel
The 1st flight was late so I missed the 2nd one
Mancanza di personale al check in, coda infinita per spedire i bagagli, 45 minuti di attesa a bordo prima del decollo senza informazioni
The crew is always so flustered. The crew took a couple’s stroller at the plane door and when we landed in Paris they told them to go to baggage claim to get their stroller. The couple said the stroller should be brought to the plane door and asked how they expect to carry their baby son with several pieces of hand baggage. It was a mess to go to baggage claim as well. The crew is no help, the cabin is hot and stuffy. You don’t expect much with low cost carriers but that crew should have helped this couple for Christ’s sake, I mean come on, this couple bought front row seats to make sure they could make things efficient for their baggage and son, but the crew did absolutely Jack sh^t for this poor couple. My god. That stroller should have stayed on the plane. The crew should have made some customer check their baggage there or even the crew’s space for stowage should have been used. Shame on Vueling
Sooooooooo long. We were late and boarding was long
Overall experience was ok. Flight was overbooked and my travel partner was put on standby while I had a confirmed seat. Not sure how it happened. We were told the flight was booked separately but I booked on kayak.com. In the end we both got on the flight and was even able to exchange seats and sit together. Overall flight experience was good. It was a short 1.5 hour flight from Rome to Paris.
Punti positivi: "Boarding and crew was ok. Aircraft also not bad. But five hour delay with little communication or compensation."
Punti negativi: "5 hour delay. Communication"
Punti positivi: "Pulizia e personale"
Punti negativi: "I prezzi Dell caffè ☕"
Punti positivi: "Timely departure and quick boarding."
Punti negativi: "Seats were not comfortable and staff was not exactly tentative."
Punti negativi: "Kayak sucks. I chose to buy ticket w kayak and took me to vayama (another horrible site). The ticket they sold me, which was not cheap, didn’t let me check in online and didn’t say that I was gonna have to pay 200 euros at airport to check in 2 bags!!!! A disaster everything."
Punti positivi: "Staff was friendly and happy."
Punti negativi: "Seats are not the most comfortable."
Punti positivi: "La puntualità"
Punti negativi: "La divisione prima del imbarco in base ai nr dove ci si siede e poi ci hanno messo su lo stesso autobus"
Punti positivi: "The inflight crew was very nice"
Punti negativi: "The staff that works in the counter was very rude. My carry on bag which has fit in all the trains across Europe and other airlines did not meet the standards of Vueling so I was charged with 50 euros which is ok with me. What was upsetting was the attitude of one of the attendants of the counter. She was a spaniard lady lacking all customer service skills. I will never use this airline again"
Punti positivi: "Flight reservation was cancelled at airport - gate agents could not allow us to board. We were told reservation had been cancelled."
Punti negativi: "Refused to sell ticket from start or at least receive a cancellation ticket for the flight"
Punti positivi: "worst airlineEVER , canceled the flight did'nt offer any help"
Punti negativi: "everything"
Punti positivi: "Nothing on the ground. Prior to boarding there was chaos among the crew members and the public. The flight was as usual with Vueling delayed; for technical reasons. However no one knew what was happening. No crew member gave a simple explanation of what was happening. Order was not maintsined"
Punti negativi: "Everything, like simply explaining to the long waiting passengers what was going on. But Vueling is 90 pc late. They treat passengers as if they could not care less because they are working unhappily We can simply compare with other airlines. Vueling gets first price as worse airline I know."
Punti positivi: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Punti negativi: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Punti positivi: "I slept comfortably. Great take off and landing."
Punti negativi: "Charles de Gaulle airport"
Punti positivi: "Sedile molto comodo x un low-cost."
Punti negativi: "Check-in online non disponibile per la tratta SPU - FCO."
Punti negativi: "Lo spazio tra i sedili!!!!"
Punti positivi: "Nulla, mai viaggiato cosi male! Non si tiusciva a stare seduti!!!! Sedile scomodo e non c’era spazio per le gambe!!!!!"
Punti negativi: "Allargare lo spazio per le gambe anche solo di pochi centimetri!"
Punti negativi: "Pagata la priority mi trovo nella fila 3 gruppo imbarcato per ultimo! Inaccettabile"
Punti negativi: "Far pulire bene bagni e posti a sedere pieni di carta nel pavimento, briciole ed acqua sui sedili nonché cibo anche nelle cappelliere"
Punti positivi: "Il check in rapido Il personale super educato e simpaticissimo"
Punti negativi: "La pulizia dell’aereo Non per me, ma io non avevo acquistato il prioritario però sono stato imbarcato davanti a quelli che erano prioritari quindi hanno mischiato tutti e chi ha pagato per il servizio Priority era proprio arrabbiato"
Punti positivi: "il sedile decisamemte scomodo e di dimensioni ridotte"
Punti negativi: "praticamente tutto"
Punti positivi: "DA Barcellona è andato molto bene e atterrato in anticipo"
Punti negativi: "Da milano è partito con 40 minuti di ritardo e arrivato con 30 minuti di ritardo. Inoltre il personale all'ingresso del volo era scontroso e poco professionale"
Punti negativi: "Scadente"
Punti positivi: "Niente"
Punti negativi: "Non sono state date le disposizioni di sicurezza a bordo. Non ho ricevuto nulla di ciò che ho chiesto agli assistenti di volo durante il loro passaggio. Il volo ha tardato di un'ora. L'atterraggio è stato il più spaventoso in oltre 20 viaggi compiuti ad oggi. Da dimenticare."
Punti negativi: "Da anni lo sciopero ha un'importanza sociale; si sciopera per creare disagio e quello che hanno indetto i piloti Vueling ha creato il massimo del disagio. Bene notare che non è con loro che bisogna prendersela, ma con la compagnia che si è rifiutata di avvertire il ritardo di 4 ore e che ha fatto stare centinaia di passeggeri ad aspettare di capire se e quando saremo rientrati. Lo sciopero deve creare disagio soprattutto a una società, non a dei cittadini. Considerando che alla parola "rimborso" nessuno del personale Vueling ha saputo rispondere, mi chiedo: la prossima volta scioperiamo noi per creare disagio ai piloti? Ovviamente scherzo, ma ogni volta che viaggio con vueling succede qualcosa."
Punti positivi: "La impiegata del frontdesk era cortese e aveva molto interese per aiutarmi nel mio caso, perché portavo molto bagaglio"
Punti negativi: "Portavo una chitarra"
Punti negativi: "Somehow my bag didn’t make the allowance, and I had to pay $40, everyone else had equal baggage and were allowed to use them as carry on except me! NEVER FLYING WITH VUELING AGAIN!!!!!!"
Punti negativi: "Ritardo aereo e ritiro bagagli assurdo"
Punti positivi: "Fast trip"
Punti negativi: "No internet"
Punti positivi: "Gentilezza personale"
Punti negativi: "Attesa valigia imbarcata"
Punti negativi: "Come sempre Vueling ha fatto ritardo e questa volta abbiamo pagato un supplemento alla compagnia di affitto auto"
Punti positivi: "Getting on a plane. Not the one I booked but got to wear I needed to go."
Punti negativi: "Bought the flight 6 months prior. They give you the option to have a random seat, which i did. Apparently that means if people buy a seat, you might not get on the plane. Because they will sell your seat to someone willing to pay more."
Punti positivi: "No major problems"
Punti negativi: "Delayed flight"
Punti positivi: "Nothing"
Punti negativi: "Delayed by almost 4 hours with no communication. By the time we found out we could get a meal voucher it was too late"
Punti positivi: "The flight space"
Punti negativi: "No entertainment which make the trip so boring"
Punti negativi: "Rude attendant at the gate"
Punti positivi: "Getting off the plane."
Punti negativi: "Everything else. This was the worst plane experience ever. The flight was super super delayed (as were several other Vueling flights) and we stood in the bag drop line for over 2 hours because there was no system and everyone was confused. Then when we finally got through they updated the flight status every 10 min confusing everyone cause the time kept changing and no one knew what was going on. Then they finally posted the gate and we had to run to the other side of the airport and then they delayed the flight again so it was over 3 1/2 hours delayed In the end. Then boarding was a mess and the plane itself was pitiful for how expensive that flight was. This is never going to be a company of choice for me. Definitely a last resort."
Punti negativi: "Was late, without any notification"
Punti positivi: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Punti negativi: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."
Punti positivi: "All"
Punti negativi: "Nothing"
Punti negativi: "At the check in gate the man made us pay for the luggage we carried on the plane"
Punti negativi: "Delayed again and again"