Trova voli economici da Alabama per Firenze

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"

Punti positivi: "Crew were good"
Punti negativi: "Delayed departure resulting in missed connection. 2 hours in lineup and ‘service’ from Lufthansa. Rebooked through Zürich with overnight there - had to find own hotel as they said all the ones on their list were booked. Will not be using this airline for a long time ( they lost our luggage for 4 da"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "Leg room"

Punti positivi: "the airplane was brand new. l really like it and the crew was nice."
Punti negativi: "The seats were not super comfortable in economy class. There was enough leg-room but the seat itself was not."

Punti positivi: "The crew should treat better passengers but overall is been good"
Punti negativi: "Overall is been good"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti negativi: "Another snack midflight."

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "I don’t like it I was 3 hours delayed"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "Food could be better"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti negativi: "Voli in ritardo"

Punti positivi: "Quick flight. O ly 2 people per row. Bags did not get lost"
Punti negativi: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Smooth flight. Friendly staff"
Punti negativi: "Uncomfortable"

Punti negativi: "Flight was delayed more than 1 hour 30 minutes"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti negativi: "Troppo freddo"

Punti negativi: "There really wasn’t any food on such a short flight so I’ll neither penalize or reward them on that"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Nothing"
Punti negativi: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."

Punti positivi: "flight was on time"
Punti negativi: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."

Punti positivi: "Efficient"
Punti negativi: "Plane was HOT"

Punti positivi: "Great flight crew, inflight entertainment and food"
Punti negativi: "Damaged bag...working with airline to get replacement"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "The selection of in-flight movies is excellent. That has been my only positive experience"
Punti negativi: "Lufthansa is always late, every single flight I have caught with them has been at least 45 minutes late. Additionally they are very inflexible if you want to make a change to your tickets after purchasing. Boarding the plane is handled very inefficiently and takes much longer than most other airlines. The food is mediocre and the drink cart only comes by every 2 hours or so which is far too infrequent"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti positivi: "food was excellent"
Punti negativi: "no 'breakfast' specifically, other snack items were available"

Punti negativi: "In economy class, seats are packed tight"

Punti positivi: "Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection."
Punti negativi: "Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes."

Punti negativi: "FLight delayed causing connection lost. Had to take another flight to Milan and then drive the car to Genoa."

Punti positivi: "Courteous and friendly staff - did enjoy my gluten free meal"
Punti negativi: "Economy seats leave no room for relaxed arms - i had mine in front of me for 9 hours as the seat was SO small! As am I!!"

Punti positivi: "The plane condition."
Punti negativi: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Impressive service... amazing crew, very friendly and professional"

Punti negativi: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"

Punti negativi: "Everything was OK"

Punti positivi: "Friendly crew"
Punti negativi: "KLM lost one piece of my luggage"

Punti positivi: "General flight journey"

Punti negativi: "Troppo ritardo"

Punti negativi: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Punti positivi: "The crew are amazing! Attentive and friendly."
Punti negativi: "The seats could have been bigger."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Being fed was amazing and watching free TV was great!"
Punti negativi: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Punti positivi: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Punti positivi: "Crew were great, food, entertainment, seat and everything else was great as well."

Punti positivi: "Lovely crew, very helpful"
Punti negativi: "N/A"

Punti negativi: "Need more leg room!!! Larger meals needed."

Punti positivi: "The flight arrived a few minutes early."
Punti negativi: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Punti positivi: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Punti negativi: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Punti positivi: "The constant smile conferred by flight attendants through the entire flight."
Punti negativi: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Punti positivi: "Nice people and good service"
Punti negativi: "Not much"

Punti positivi: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Punti negativi: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Punti positivi: "Good services!"

Punti positivi: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Punti negativi: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Punti negativi: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti negativi: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Punti positivi: "Good Experience"
Punti negativi: "Nothing much"

Punti positivi: "Premium economy service was good."
Punti negativi: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Punti positivi: "Short flight with good communication."
Punti negativi: "Nil to complain."

Punti positivi: "The staff was very helpful and professional. Promp response to calling for attention."
Punti negativi: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Punti positivi: "On time"

Punti negativi: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Punti positivi: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Punti negativi: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Punti positivi: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Punti negativi: "Flight was delayed due to weather in Amsterdam area"

Punti positivi: "quick and relaxed"

Punti positivi: "The included snacks and the seats."
Punti negativi: "Nothing."

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti negativi: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Punti positivi: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Punti negativi: "Nothing! It was all great!"

Punti positivi: "Nothing"
Punti negativi: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Punti positivi: "Catering is ok"
Punti negativi: "Seats comfort really old school"

Punti positivi: "Service"
Punti negativi: "Only one queue for boarding. Flight late on arrival."

Punti positivi: "Food and staff were great"
Punti negativi: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Punti positivi: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Punti negativi: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Punti positivi: "Service was good"
Punti negativi: "Delay"

Punti positivi: "Ho chiesto di essere spostata in quanto troppo vicina ai bambini e sono stata accontentata"
Punti negativi: "7 ore di ritardo, il cibo era veramente pessimo e in atterraggio l ala destra ha avuto un preoccupante flash accompagnato da rumore strano."

Punti negativi: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."

Punti positivi: "Good aircraft, good service, on time, eventless"
Punti negativi: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."

Punti negativi: "Entertainment system was not working on all seats"

Punti positivi: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Punti negativi: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."

Punti negativi: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"

Punti positivi: "Seats are comfortable on Business Class. Service is good"
Punti negativi: "Constant delays specially from CDG! Poor cabin service specially on this flight."

Punti negativi: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"

Punti positivi: "Amazing crew and on time flight"
Punti negativi: "None"

Punti positivi: "Crew was great. Seats were comfortable."
Punti negativi: "The airline lost both of my luggage suitcases."

Punti negativi: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."

Punti positivi: "Flight was on time."
Punti negativi: "In flight complimentary food and drink service could have been better."

Punti positivi: "Great crews, excellent customer service"

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "Food"
Punti negativi: "Seat"

Punti positivi: "The crew was nice and the seat comfortable."
Punti negativi: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "Intranet wifi meant I could watch entertainment on my iPad"
Punti negativi: "Seats are very uncomfortable"

Punti positivi: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti positivi: "Nothing"
Punti negativi: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."

Punti positivi: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Punti negativi: "Nothing"

Punti positivi: "Great service"

Punti positivi: ". Budget airline with no legroom or extras"
Punti negativi: "See above. Nothing specific to like."

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "Nothing"
Punti negativi: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."

Punti positivi: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Punti negativi: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Punti positivi: "Crew was very nice and the plane was clean and comfortable"
Punti negativi: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"

Punti positivi: "Plane was comfortable and new."
Punti negativi: "Nothing really."

Punti negativi: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"

Punti positivi: "Nothing"
Punti negativi: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti positivi: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"

Punti positivi: "The noise-canceling headset is good."
Punti negativi: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Standard on most parts with pleasant staff"
Punti negativi: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Punti negativi: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."

Punti positivi: "The fresh bread and cheese."
Punti negativi: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"

Punti positivi: "Staff was nice"
Punti negativi: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "Good boarding procedure."
Punti negativi: "Nothing much to add for a short journey."

Punti negativi: "My baggage was broken"

Punti negativi: "only there were del;ay at JFK"

Punti positivi: "Good service all around, personnel pleasant"
Punti negativi: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"

Punti positivi: "Arrived on time"
Punti negativi: "Cattle car accommodations"

"About an hour late, sat on runway waiting for fuel long time. Then there was no ground crew to get us in the air, had to wait on them."

Punti positivi: "We ask for help with a 80 year old woman that needed assistance signed up for help o get her from one terminal to her next carnet flight no one accepted her."
Punti negativi: "Only saw what was supposed to have happened but didn’t no help from the air line period."

Punti positivi: "empty plane awesome"

Punti positivi: "Crew was great, pilot was amazing through the rough turbulence. Thank you!"

Punti negativi: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."

Punti positivi: "Crew was awesome!"
Punti negativi: "it was great!"

Punti positivi: "The ground crew worked really hard to get us going."
Punti negativi: "The flight was delayed 1.5 hours."

Punti positivi: "The crew was very nice, and they gave us free sandwiches since the flight was so delayed. I really like how nice they were in greeting everyone and asking if you needed more drinks or food."
Punti negativi: "Due to some kind of mechanical problems, the flight was delayed for over an hour. And also the gate changed several times, which was a little bit confusing for me."

Punti negativi: "Had abnormally long delays today!! Added 4.5 hours to my flight today"

Punti negativi: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"

Punti positivi: "Nothing. American is consistently terrible."
Punti negativi: "Flight pushed back on time, but then we sat on the tarmac for well over an hour. I'm sure they did that to fudge their on-time record. Totally lame."

Punti positivi: "I got to converse with the pilots before getting on board, and they were super awesome guys. Flight attendants were attentive and checked in frequently enough."

Punti negativi: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"

Punti positivi: "We got to our destination safely and sooner than expected!"

Punti positivi: "The crew was amazing! And the seat was comfortable."
Punti negativi: "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"

Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"

Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"

Punti negativi: "Pilot or co pilot never spoke once. Was as if there was no pilot"

Punti negativi: "Didn’t like how old the plane was. Didn’t have any entertainment, and food was bad. Seats were not very comfortable and not much leg room."

Punti positivi: "Comfortable good service and friendly attendants and good price"

Punti positivi: "Nothing"
Punti negativi: "Cancelled"

Punti positivi: "The flight crew was attentive, and the "at your fingertip" entertainment options helped distract me from the restlessness I got on my 8 hour flight from London."
Punti negativi: "I have no complaints."

Punti positivi: "The flight was delayed. They were very proactive in telling us in advance and keep us updated. Unfortunately we had several problems but at least they were transparent and honest."
Punti negativi: "A large number of screens, jacks, USB connections, etc. were not working. Clearly an older plane. The on demand video system was one of the worst I have used in a long time."

Punti positivi: "On time."
Punti negativi: "They had to take my bag and because no one would volunteer... sigh."

Punti positivi: "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."

Punti negativi: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"

Punti positivi: "On flight crew was pleasant and helpful."

Punti negativi: "did not get my requested wheel chair service."

Punti positivi: "Aero e spaziozo."
Punti negativi: "x 5 ore di viaggio un bichere di aqua e un biscotto."

Punti positivi: "Nice staff!"
Punti negativi: "A bit bumpy!"

Punti negativi: "'ll volo da Philadelphia a Washington ha ritardato più di 5 ore"

Punti negativi: "Il volo era stato overbooked"

Punti positivi: "Nothing"
Punti negativi: "It got delayed and delayed, cancelled and re-routed and delayed two more time. I have yet to make it to Knoxville."

Punti positivi: "Not much."
Punti negativi: "Plane malfunction resulted in delay, and missed connection. Rebooked connection flight was canceled. Now in day 2 of eaitingto get home."

Punti positivi: "Il cibo discreto"
Punti negativi: "Tutto scomodo, sedili stretti e scomodi, niente schermo Tv personale, aereo vecchissimo ma soprattutto un gran freddo. Tutti i passeggeri imbottiti e neanche dopo le ripetute richieste la temperatura è rimasta per tutta la durata"

Punti positivi: "tutto ok"

Punti positivi: "Imbarco"
Punti negativi: "Sedili scomodi e mancanza di televisore personale"

Punti positivi: "Í like al the fligth ."

Punti positivi: "The flight was a quick 39 minutes from Chicago, the staff was friendly. Good flight."
Punti negativi: "It's snowing!"

Punti positivi: "The flight crew did a good job."
Punti negativi: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."

Punti negativi: "Domestic flights with American are atrocious. The plans cram too many people into such a small space. Leg room is non-existent."

Punti negativi: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."

Punti positivi: "New aircraft with good entertainment system. Did not crash."
Punti negativi: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."

Punti negativi: "Food was mediocre, portions were extremely small, breakfast seriously they should stop serving that muffin with yogurt."

Punti positivi: "The Admirals Club in Paris is lovely."
Punti negativi: "My seat did not work properly- there was a short in the mechanism, I believe- that required repeated attempts to get it to recline completely, which was ultimately unsuccessful. I was clearly having difficulty with the seat but didn't receive any assistance while FA chatted up a celebrity in the seat in front of me. Flight attendants seemed to provide very perfunctory service, not commensurate with first class. Very disappointing experience compared to others in the past. I don't need to spend half a zillion FF miles when I could just buy a coach seat."

Punti positivi: "Boarded on time."
Punti negativi: "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"

Punti negativi: "Aereo vecchio"

Punti positivi: "- Great entertainment system and choices - Timely departure and arrival"
Punti negativi: "- Marginal seat and leg room comfort for a 5'11'', 180lbs passenger"

Punti positivi: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."

Punti negativi: "Delay"

Punti positivi: "I managed to get a comfortable seating"

Punti positivi: "Everything"
Punti negativi: "The crew services are excellent"

Punti positivi: "The flight was redirected to ottawa due weather conditions specifically high wind which in my 20 years of traveling never experienced this here in Canada. We stayed for an hour and at the end of it arrived at Montreal airport at 3:45pm. Terrible service. Refund and or adjustment on tickets price should be reviewed."

Punti positivi: "Movies I could plug in and go to sleep"
Punti negativi: "Being woke up and asked if I want something to eat. I am sure others would disagree but I was exhausted and could not go back to sleep and I had already been up 30 hours."

Punti positivi: "The crew was ok, very uncomfortable seat, I had an isle seat and everyone bumped into my shoulder. I never had to pay for checked baggage in a transatlantic flight, it’s not my first time flying. I was also asked to check my carry on, to what I declined for personal reasons."

Punti positivi: "Nothing. I flu form FLL to Yul and back. I have 3 hours delay each time. At the beginning they announce 1 hour and after that nothing. No explanation why."
Punti negativi: "Continued. In my way back my seat was on the back of the plain. As soon I take my seat an urine smell hit my nose. All passengers around me complain about same issue. Soon we find out both back restroom have no water. We have to endure that smell all trip. NO MORE Air Canada. Is the 3rd bad experi"

Punti negativi: "My flight was late arriving in Toronto no fault of mine then the aircanada security took over an hour to get through then they had been paging me and were rude when I finally made it to the plane again not my fault. Did not deserve the attitude!!!"

Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"

Punti positivi: "Customer service was great"
Punti negativi: "No food at all. Good to have a snack or something to eat!"

Punti positivi: "regular flight"
Punti negativi: "did not appreciate the 2 hr delay"

Punti positivi: "Everything was great, except food could have been a little better."

Punti negativi: "Put on Turkish air landed 12 hrs late lggage still missing"

Punti positivi: "There wasn't anything that stood out that I could say I liked."
Punti negativi: "I didn't care for the attitudes if the stage working in the Toronto airport. Things really aren't clear there for first-timers and much of the staff was acting like I should already know to do a lot of things when there weren't any clearly posted signs saying so. There is also a huge lack of organization."

Punti positivi: "We were put on an earlier connection flight to be able to make our flight back home on the same day. Weather conditions brought delays to flights that day. It was nice that the person was proactive and met us as we were exiting the airplane. We really appreciated it"
Punti negativi: "Delay leaving We booked our flights many months ahead and ended up getting separate seats. People shouldn't be forced to reserve seats and have to spent more money for their flights. The airline should respect the booking and seat two people together"

Punti positivi: "The entertainment selection was great. There were a lot of movies available."
Punti negativi: "There was only one working bathroom for coach. I think they said there were 3 working toilets total on the whole plane. I usually like airplane food, but this time it wasn't good. The exit row seats that we "upgraded" to were incredibly narrow, and there's nowhere close to stow your things. Then someone was in our seats when we boarded, and they took all our overhead bin space, so we were left with nothing for our flight. I would Not recommend paying extra for the exit row seats."

Punti negativi: "30 min for baggage claim"

Punti positivi: "crews nice and efficient"
Punti negativi: "no entrrtainment, Video"

Punti positivi: "I thought the crew was nice, and I was glad to have an easy flight."
Punti negativi: "I thought it was a bit odd to not be given a seat assignment until after zones 1, 2, and 3 had been boarded. It seemed like the other passengers and myself who needed assignments had been forgotten about."

Punti positivi: "Air Canada is great"

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti positivi: "I had an aisle seat"
Punti negativi: "The plane sat on the runway in Denver for over an hour because they couldn't figure out their furling situation. Many people nearly missed connections because of this. The crew never let us get up to go to the bathroom on an international flight because of some small turbulence."

Punti positivi: "The flight back to Newark was good. Boarding was smooth and crew kept walking around with water to keep everyone hydrated."
Punti negativi: "The plane was old and cramped and entertainment system had issues. Movie choices were not that great."

Punti positivi: "Treated well and basically enjoyable flight, which is saying something on an eleven hour flight."
Punti negativi: "On the return flight we arrived an hour late, and though we were told that they were holding our connecting flight, it left on time, five minutes before we got to the gate."

Punti positivi: "Nothing! Unpleasant unhelpful crew at gate, no better onboard, absolutely moist cramped seating ever! Disorganized and late- boarding, departing, waited to disembark at arrival, 25 min before first bag off baggage......dreadful no one cares"
Punti negativi: "Thank you for choosing Air Canada- smiles and goodbyes- where's all that Before you leave? They treat you like problem cattle to be dealt with, you're anonymous and valueless until you leave then they look at you and thank you?! Missing sincerity And service!"

Punti negativi: "Declined !!!! So long"

Punti positivi: "Airbus 787"

Punti negativi: "Hardly any space, 5'8 & my knees were hitting the seats in front of me. Attendant was unfriendly & neglectful. Somehow everyone got a drink except for me, then when asked for a glass of water it never did come... Made me check (my only) luggage upon boarding because attedant said it was too large... meanwhile I've traveled around the world with this exact same carry on luggage, never without a problem. Had to then wait 30min to get my (only) bag upon landing."

Punti negativi: "Not aconfortable plane"

Punti positivi: "The one good thing about this flight was it wasn't fully booked, so I managed to get an entire row to myself, that and the food wasn't bad, and movie selection was alright."
Punti negativi: "There were major delays taking off, and landing. I was supposed to have about a 3 hour layover in Toronto, due to multiple delays, flight plan changes, and mechanical failures I ended up getting booted from the 2nd leg of the flight, and having to spend an unanticipated night in Toronto. To begin, my 3pm flight from Seoul to Toronto was delayed to 6pm (the day before the flight was even scheduled, and for no apparent reason.) I wasn't even notified of this change, the only reason I found out was I tried checking in online the afternoon of the day before my flight (only because I remembered to do so myself, never received a check in reminder notice) and found out of the change. So my connecting flight had been bumped, and my ETA to my destination changed. This wasn't terrible, just an annoyance. Second, the flight was stuck at the departure gate for over an our. I'm not 100% sure why, however, after delay after delay, and then a flight plan change, we finally took off over an hour late, this too was was an annoyance, an nothing notable. It wasn't until we landed, where we were delayed on the tarmac for yet over another hour, due to mechanical issues that was the problem. We were stuck for about an hour (the pilot promising we'd be moving in "just 5 minutes", every 10-15 minutes) before the pilot decided to order buses to unload us, to then turn them away once they arrived so that way we could get towed to the gate. It then took an additional 40 minutes for the plane to get hitched, and towed to the gate. Once we arrived at the gate, I tried running through the airport to catch my connecting flight (which I had 10 minutes till boarding, and 40 minutes till departure) only to find out that I had been bumped from my connecting flight (despite having no checked baggage) and would have to stay the night in Toronto. Apparently this is not a rare occurrence for Air Canada to screw up flights. There were other people both on other original fights, as well as mine who were bumped from their connecting flights to various destinations, as well as having lost luggage. Again, individually these weren't exactly huge issues, collectively, they're the reason this has probably been my first and last time flying Air Canada."

Punti positivi: "The experience on the flight from san diego to Toronto was excellent from curb side there all the way to baggage claim in Toronto. The service by ground staff on both sides was excellent, The staff on board was helpful, efficient and very polite. In flight Entertainment was good too, unlike on the way to San Diego when the choice was so limited it was not worth my time to use it."

Punti positivi: "Time of the flight was quick."

Punti positivi: "The check in was fast and easy, even was able to get a better seat. The cabin and seat were comfortable, the crew very nice. There wasn't any food which is never offered on thse shortish flights. Flight was on time and smooth."
Punti negativi: "Nothing to do with the flight. Just the passport control took a long time in Toronto, which is not the airlines problem."

Punti positivi: "Easy boarding process, nice crew members, food is great"
Punti negativi: "Delayed flight"

Punti negativi: "Flight was delayed 3 hours"

Punti positivi: "N/A"
Punti negativi: "My daughter and I were bumped off the flight. We are going to try to at least get a travel voucher because we are now out $1200."

Punti negativi: "They need bottled water. Flight was so dry and they were serving tap water. How cheap"

Punti positivi: "It was okay."
Punti negativi: "No food. Pretzels or cookies."

Punti positivi: "Good pilot. Take off and landing were very good. Clear announcements. plane was a comfortable temperature."
Punti negativi: "Not organised on boarding procedures. Anyone could have gotten thro. Flight attendants wouldn't come by to pick up trash often enough. No movies or TV to watch on an 11 hour flight."

Punti negativi: "No entertainment system. Very slow boarding."

Punti negativi: "Air Canada lost my luggage, customer service was very vague and unhelpful, did not get my bag back for almost a week."

Punti positivi: "The customer service folks at Air Canada. They worked very hard to get us on the second flight. Running through the airport with us, pleading with TSA to move along, trying to talk sense to some guy who eventually allowed people to get off a flight, but wouldn't let us on. I guess its easy to make those decisions when he makes the call from some office via a phone and doesn't have to face customers. All other Air Canada employees we worked with were exceptional!!! Kudos to them."
Punti negativi: "Our flight was delayed 3 hrs from London. Once in Montreal the systems that Air Canada uses to correct the situation are horrible. There was no way we would be able to catch our rescheduled flight in the time it takes to deboard, go through customs, get bags, recheck bags, go through security. We didn't. We missed the next flight too despite the heroic efforts by the staff (excpetion - TSA security. They moved very very slow to the point that they seemed passive aggressive to our situation). This is the second time it has happened. I probably won't fly Air Canada again, if possible."

Punti positivi: "Nice plane, decent seats."
Punti negativi: "Delayed flight. Luggage didn't make it on to the aircraft in Toronto. Only 4 agents working the counters with a line of about 80+ or so people trying to check in with no supervisor present to make things better or get more counters open. Security didn't stamp boarding pass so had to go back to security check point to get boarding pass stamped before boarding. And it is no longer "random selection" when you get "randomly" selected for extra screening every time you travel from Toronto!!!"

Punti positivi: "Excellent and varied entertainment, very responsive crew"
Punti negativi: "Boarding in Toronto was late, chaotic, poorly managed. Food was meagre, tiny servings of bland food for dinner, a slice of banana bread for breakfast. Hard to believe they couldn't do better."

Punti positivi: "Entertainment system was nice and I had a good seat on the aisle with no one in the middle, which was lucky."
Punti negativi: "Getting checked in London was a pain. Air Canada had changed my original flight over (a change I wasn't happy with) and then when I got to LHR had marked my record for a change fee! Left hand doesn't know what the right hand is doing. Crew was generally inattentive, absent, and hardly friendly. At one point I was instructed how to load my (tiny) food tray properly after the meal. I am sorry but you are working for the airline and I am paying for service, which I didn't get."

Punti positivi: "the boarding process was smooth and organized."
Punti negativi: "food should be part of the ticket and not extra payment. In a 5 to 6 hours of flight there should be at least some snacks offered."

Punti negativi: "The frustrating portion was the airline's lack of desire to fix our problems. The first flight was late because of mechanical issues and then Air Canada was not at all forthcoming in getting us rebooked on the next flight. Something that should have been quite simple involved me having to fight with workers just to get put on a new flight -- nobody wanted to actually do the work."

Punti positivi: "On board service Comfortable seating and space On time dep. & arrival"
Punti negativi: "None"

Punti positivi: "The flight 723 left on time. From LA Guardia...the flight was smooth...the aircraft was clean and the inflight though hurried was efficiently carried out by a couple of pleasant looking air hostesses."
Punti negativi: "Nothing really ...I like to fly Air Canada"

Punti positivi: "Nice for a long flight - attendants and entertainment was as nice as possible"
Punti negativi: "What else can be said for airline food that has been left untold"