There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
Punti positivi: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Punti positivi: "The crew professional and friendly"
Punti negativi: "The food was rather bland and did not live up to my expectations"
Punti positivi: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Punti negativi: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Punti positivi: "The staff was amazing"
Punti negativi: "Nothing much"
Punti positivi: "Food, Entertainment."
Punti negativi: "Harder than usually landing"
Punti positivi: "The crew was amazing"
Punti positivi: "Excellent"
Punti negativi: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Punti positivi: "Crew , announcements were restful , not loud and blasting like some airlines"
Punti negativi: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Punti negativi: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
Punti positivi: "Superb service."
Punti negativi: "Meals were average for airlines"
Punti positivi: "Seats with entertainment"
Punti positivi: "Perfect timing"
Punti negativi: "5 crying babies on a red eye. Don’t know if that can be prevented."
Punti positivi: "The cabin crew and the pilots. The flight went smoothly."
Punti negativi: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Punti positivi: "The crews on board were amazing!"
Punti negativi: "The service from the ground staffs are not as good a the crews onboard."
Punti positivi: "everything in suite class"
Punti positivi: "More space then previous flights. Attendants very pleasant and helpful."
Punti negativi: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Punti positivi: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Punti negativi: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Punti positivi: "Seats are big as old plane"
Punti negativi: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Punti negativi: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Punti positivi: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Punti negativi: "Economy is still tightly packed with limited leg room considering the distance traveled."
Punti positivi: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Punti negativi: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Punti positivi: "Short flight"
Punti negativi: "N/A"
Punti positivi: "So good to get on a flight where I can fit in the seats..."
Punti positivi: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Punti negativi: "Absolutely no complaints"
Punti positivi: "All"
Punti negativi: "Too much stop over"
Punti positivi: "Very organized"
Punti negativi: "Seats could be a bit more comfortable in premium economy"
Punti positivi: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Punti negativi: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Punti positivi: "The seat is good. Entertainment is good."
Punti negativi: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Punti positivi: "The crew on this flight we amazing had a great flight Thank You"
Punti positivi: "wide seats. great service. on time."
Punti negativi: "food was not as good as one would expect."
Punti positivi: "The seats are very comfortable. There was ample entertainment."
Punti negativi: "No complaints at all. They are very professional and I would chose them again."
Punti positivi: "Entertaiment"
Punti positivi: "Great flight and entertainment options, friendly crew, free wine :)"
Punti positivi: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Punti negativi: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Punti positivi: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Punti negativi: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Punti negativi: "Headphones were not functioning properly"
Punti positivi: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Punti positivi: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Punti positivi: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Punti negativi: "Food not so good"
Punti positivi: "Great food, friendly staff, on time... what else do you need?"
Punti positivi: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
Punti positivi: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Punti positivi: "Price and convenience."
Punti negativi: "The choice of entertainment was poor. The seats were so hard I had to sit on a blanket, the entertainment system was antiquated. They also ran out of food choices."
Punti positivi: "On time departure and take off. Smooth landing."
Punti positivi: "Great seats and leg space in premium economy."
Punti negativi: "We had the staff come to us twice to keep the "noise" down (we were travelling with a 2.5 yrs old). Now we travelled on other legs with Singapore airlines, with the same toddlers and same "noise" levels, but no one came to us to request to keep the noise level down... I am guessing that premium economy has a different (lower) threshold for toddler "noises" !! :)"
That was a wonderful trip. Staff are courteous, Doha airport is awesome and flight is very clean. Asian vegetarian food stated okay but could be improved.
There was flight delays due to long ques of on-boarding process.
Qatar is undoubtedly the best airline in the world. Very impressed with their all around service and customer care.
I liked the Crew . The food was terrible .I was starving. I couldn't eat the food.
The worst people to deal with in gatar airport after I miss my flight they plam me and 5 people with me after the air plain delayed us from making to the next flight to the people off gater the forner the one you hiar to run the airport they do more damage don’t fly with gatar airlines
They did not let my uncle fly at all
Punti positivi: "Cleanliness, orderliness, and cabin service."
Punti negativi: "Flight was delayed by about 45 minutes to Madrid, due to which I have missed my next flight."
Punti positivi: "Qatar Airways ground staff and cabin crew were excellent throughout the journey. The cleanliness and comfort of the plane was also fantastic."
Punti negativi: "I can't think of anything that wasn't good."
Punti negativi: "As such everything was fine."
Punti positivi: "yes. great travel and crew"
Punti positivi: "Crew as very helpful"
Punti negativi: "passenger seated next to are rude"
Punti positivi: "seats were awesome, so as the food and the occasional snacks were delightful"
Punti negativi: "My entertainment screen wasn't working, but since I got a window seat I didn't complain. Long time for a 12 h flight without video or something to occupy myself, but at least the USB port was working..."
Punti positivi: "The entertainment was excellent, the seats very confortable"
Punti negativi: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Punti positivi: "Seat where comfortable and thank needed more leg space"
Punti negativi: "Good was poor bcz going and back was same menu of choice of food."
Punti positivi: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Punti negativi: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"
Punti positivi: "Many movies (entertainment) I got front seat with leg space (comfort)"
Punti negativi: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Punti negativi: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Punti negativi: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Punti positivi: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Punti positivi: "The crew were fab"
Punti positivi: "On screen entertainment"
Punti negativi: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Punti negativi: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Punti positivi: "Service was excellent with very polite staff."
Punti negativi: "Front seat anchors were right in the middle of the leg space in 777 which is kind of dumb for Boeing guys."
Punti positivi: "crew was lovely and plane was very new"
Punti negativi: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."
Punti positivi: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Punti negativi: "nothing"
Punti positivi: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."
Punti positivi: "Good service but need to improve food quality and quantity."
Punti positivi: "Seats were comfortable, entertainment system was might better without of options."
Punti negativi: "Crew was not helpful - they ran out of food couple times - for not have spare snacks in between. Gave meat plate to my cousin who is a strict vegetarian with food restrictions ( who had pre selected a vegetarian option)."
Punti positivi: "Great flight with good food and crew."
Punti positivi: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Punti negativi: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Punti positivi: "Everything"
Punti negativi: "Meals & Snacks Meals served on board and in the lounges need improvement."
Punti positivi: "Food is good"
Punti negativi: "Economy seat"
Punti positivi: "Entertainment"
Punti negativi: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"
Punti positivi: "The service and the food were amazing!"
Punti positivi: "Again, the crew were top notch"
Punti negativi: "Comfort and available entertainment were so-so"
Punti positivi: "Superiore rispetto alle Business europee. Incredibili le operazioni di chekin: - addetti Qatar Airways raccolgono le valigie direttamente dal taxi e le portano al check-in - immigration con coda separata e nell'attesa drink e cibo - lounge fra le migliori mai viste con self service e servizio al tavolo - comodissimi gli aerei ma qui siamo nella norma - attentissimo il servizio a bordo"
Punti negativi: "Nulla di negativo da segnalare"
Punti negativi: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"
Punti positivi: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Punti positivi: "Same"
Punti negativi: "I understand it's the industry standard, but seats are too narrow with shared armrests."
Punti positivi: "Craft"
Punti negativi: "Food and behaviour of hostess serving in our line I.e. Seat 34 b & 34c"
Punti positivi: "Comfort and service"
Punti negativi: "Food breaks should be more"
Punti positivi: "Schermo non funzionante"
Punti negativi: "Poche informazioni sul ritardo"
Punti positivi: "Tutto, aereo , personale, imbarco, intrattenimento, cibo."
Punti negativi: "Le informazioni a Doha del ritardo volo sono comparse sul tabellone a meno di mezz'ora della prevista apertura gate. Comunque nessun problema, Aereoporto confortevole e dotato di wi-fi gratis per chi vola con Qatar."
Punti positivi: "Servizio del personale ottimo, prezzo buono. Ottimo cibo."
Punti negativi: "Aereo datato, poco spazio tra i sedili, intrattenimento multimediale nullo e per un volo così lungo oggigiorno uno se lo aspetta, tant'è che da Doha a Krabi tutt un'altra cosa. Eppure le ore di volo sono simili."
Punti positivi: "Very kind and helping crew.. professional and helpfull"
Punti negativi: "I dont have anything to complain about"
Punti positivi: "Best Arab airline so far.5 star but if I could give more i would"
Punti positivi: "Once I made it to my seat, easily slipped back into a meditative trance."
Punti negativi: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Punti positivi: "The Chicago flight was more than hour late so had to miss my cincinnati connection. Had to wait for 4 hours at the airport to catch my next flight- making the long journey even longer. No priority lounge access provided to make up for the delay. Qatar never getting my business again."
Cibo nella norma è intrattenimento vdeo di bassa qualità
La miglior compagnia aerea
La miglior compagnia aerea Sempre una garanzia
Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."
Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."
Punti negativi: "An airline not only with the best service but the best looking flight attendants. They genuinely smile"
Punti negativi: "Had a broken seat it didn’t recline...."
Punti positivi: "The person behind me didn’t have enough space so I could recline back and get comfortable"
Punti negativi: "More spacial seats"
Punti negativi: "No entertainment but it’s probably because it was a short trip"
Punti positivi: "Crew was efficient and kept a busy flight organized."
Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."
Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"
Punti positivi: "Tutto perfetto: cordialità, cena, confort"
Punti negativi: "Istruzioni al personale di terra e della luonge"
Punti positivi: "We love this airline!"
Punti negativi: "nothing"
Punti positivi: "Everything else"
Punti negativi: "Cabin crew less approachable than usual"
Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"
Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"
Punti positivi: "Lovely staff....nice food have had worse. Found the seats very comfy as an average size person.Would fly with Emirates again thanks guys x"
Punti positivi: "Service and food"
Punti negativi: "Boarding for business class took a long time and was very out of order"
Punti positivi: "Nothing"
Punti negativi: "No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher"
Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."
Punti positivi: "Liked The service and the spacious airplanes"
Punti negativi: "No choice left for dinner and would have loved a snack"
Punti positivi: "Air vents over seat, excelent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Punti negativi: "No foot rest - limited ability to upgrade."
Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"
Punti positivi: "Only the salmon meal. I had a fish meal that was so dry it was impossible to eat"
Punti negativi: "The bland food. Tell the chef to be more creative with cholestral free meals."
Punti positivi: "Entertainment Staff"
Punti negativi: "Delayed 40 min Long time for luggage"
Punti positivi: "Good food. Lots of movies"
Punti negativi: "Crying baby in business. Slow meal service. Car service driver didn't want to pick me up at my address when it was snowing."
Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"
Punti positivi: "Food ,seat,everything was just great"
Punti negativi: "personale mediocre"
Punti negativi: "scortesia e ressa all imbarco a malpensa - alcuni del personale a bordo arreggiamento poco prfessionale"
Punti positivi: "Everything, hands down best flights I've ever hand, I'm flying Emirates every single opportunity i get moving forward"
Punti positivi: "horrible baggage policy"
Punti positivi: "Wonderful service. Comfortable flight."
Punti negativi: "My TV wasn't working."
Punti positivi: "Easy, friendly and comfortable."
Punti negativi: "Last row seats so was a bit noisy. But nothing too bad."
Punti positivi: "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
Punti negativi: "It does not fly to all the destinations I travel to."
Punti positivi: "Plenty of room even in economy. Good food for a plane. Very friendly"
Punti positivi: "Magnificent plane lots of space friendly crew."
Punti negativi: "The person behind me was kind of irritating"
Punti positivi: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Punti negativi: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."
Punti positivi: "Good entertainment selection. Nice quality blankets. Flight wasn't overbooked. Leg room. Complimentary wine."
Punti negativi: "We were delayed 2 hours on the runway. Temperature got hot during the night."
Punti negativi: "Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had."
Punti positivi: "Well trained crew, layout of aircraft and comfort, wide choice of entertainment, smoothness of ride"
Punti negativi: "boarding was rather disorganized mob scene"
Punti positivi: "ICE entertainment system was of high quality."
Punti negativi: "First, the seats were very small and uncomfortable. I had trouble sleeping, and, the seat was stuck (couldn't move back). And second, the food tasted horrendous. I have been on many flights, and this was perhaps the worst meal I've ever had. The coffee was bitter enough to make me gag (even after I added cream), and the chicken was flavorless. The boarding process was a mess. It was hectic and unorganized. The flight was delayed an hour, and the crew failed to provide an adequate rationale as to why. Speaking of the crew, they weren't helpful. At one point, I had asked to use the restroom, and I couldn't get in. Again the crew provided no rationale as to why. Then, a few HOURS later, a lady approached me and said I could go "very quickly". This was my first time flying with Emirates and I don't think I'll be flying with them again."
Punti positivi: "Personale di bordo"
Punti negativi: "Spazio a bordo"
Punti positivi: "Excellent selection of entertainment"
Punti positivi: "Il personale è cortese, il cibo è abbastanza buono nel complesso è tendente al salutare, l'intrattenimento è ampio e aggiornato."
Punti negativi: "Siamo partiti con un'ora di ritardo, rispetto a tutti gli altri voli fatti su stessa tratta hanno aspettato decisamente troppo per servire la cena, mettendoci poi un'eternità, personale disorganizzato. I bagni non erano puliti e un lavabo era intasato sin dalla partenza. Causa ritardo iniziale la discesa è stata rapidissima con conseguente disagio. Atterrati abbiamo dovuto aspettare altri 15 minuti che l'aereo avesse uno spot libero."
Punti positivi: "The flight was so nice! I landed on time, the food was good. I loved it the fact that I could charge my phone, have a good amount of tv show and movies to choose from. Comfortable seats. Yep I would recommend and I would flight with Emirates airlines again"
Punti positivi: "Nothing. I was sold a ticket for 709 dollars and wasn’t told I couldn’t get on until showing up to the gate. Therefore I had to spend 1000 more dollars to book another ticket because budget air wouldn’t change or refund the flight."
Punti negativi: "Not selling a ticket with a layover where someone with a US passport cannot travel through at the moment. Be more forthcoming."
Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "Crew was very nice, appreciated that they came by with water often"
Punti negativi: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"
Punti positivi: "Seat was comfortable"
Punti negativi: "Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps"
Punti positivi: "Amazing crew and great comfort"
Punti negativi: "Entertainment system didn't work. Couldn't hear movie at all with headphones provided and screen very hard to use and just stopped several times. Even after crew reset it twice, still problems."
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "Crew was great. Very friendly and accommodating"
Punti negativi: "Regional jet had hard seats but adequate for 1 he flight"
Punti positivi: "Officers in the airport are rude and offensive, racial discrimination."
Punti negativi: "Change their employees, arrogant, not professional"
Punti positivi: "Nope"
Punti negativi: "The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough"
Punti positivi: "This new c-series was fantastic, what a nice aircraft!...feels very airy, clean & modern! Wow! Thumbs up! Looking to fly again on this plane."
Punti negativi: "Nothing!"
Punti positivi: "I was offered to check in my carry on, it was nice."
Punti negativi: "I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience."
Punti positivi: "The crew was great! The entertainment was pretty good too."
Punti negativi: "The cabin was WAY too warm."
Punti negativi: "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."
Punti positivi: "Everything!"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti negativi: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti negativi: "I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches."
Punti negativi: "Palermo never ready for plane arrival"
Punti negativi: "Plane missed connection in Zurich. Transferred next day to United who charged us another $120 for extra baggage, which we already paid at Swiss. We would like reimbursement. Gyula E Balogh"
Punti positivi: "The best thing is that they’re always on time"
Punti negativi: "The seats are way too cramped"
Punti negativi: "Swiss would not let me get off at Zurich tonavoid a 6 hour layover. After the layover the flight was delayed to Malone’s a, causing me to miss my bus and making a total of 24 hours travel time. Disgusting mz"
Punti positivi: "Good seats for my wife and i: window and aisle seat"
Punti negativi: "Only glass of water free...coffee is 3.50"
Punti positivi: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Punti negativi: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"
Punti positivi: "Great food, snacks, and entertainment."
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Quick trip :-)"
Punti negativi: "45 minute delay, but those are pretty understandable and unavoidable."
Punti positivi: "Excellent Service. Excellent food."
Punti positivi: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Punti negativi: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"
Punti negativi: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Punti negativi: "My seat did not recline and my tv did not work"
Punti negativi: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Punti positivi: "Most things were great"
Punti negativi: "Flight was delayed and almost missed my second flight"
Punti positivi: "We arrived early"
Punti negativi: "No entertainment, no pillows or blankets, uncomfortable seats"
Punti negativi: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Punti positivi: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Punti negativi: "I would have loved a video"
Punti negativi: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"
Punti positivi: "Food was tasty and of decent proportions, entertainment, while somewhat limited in selection, contained a number of compelling movies bar I enjoyed. I had a bulkhead seat, which was exceedingly comfortable"
Punti negativi: "USB port was broken in the seat, but enjoyed the entertainment offered that I didn't need it."
Punti positivi: "Very accommodating"
Punti negativi: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."
Punti positivi: "crew very friendly.food excellent- thai curry vegetables, snacks. the flight arrived ahead of schedule despite slight delay. I appreciated that this was Swiss operated so no charge for skis, boots and poles."
Punti negativi: "Not sure why loading is not by aisles, seems not that efficient"
Punti negativi: "Major delay"
Punti positivi: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"
Punti positivi: "All good"
Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"
Punti negativi: "The wine"
Punti positivi: "Friendly and attentive staff, plenty of good food and beverages. Comfortable seats"
Punti negativi: "There wasn't anything bad"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "Food poor going to Munich , legroom poor."
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "The boarding was a pleasant experience and we got to check in our hand luggage."
Punti negativi: "The vegetarian food options were a little strange."
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "The crew was wonderful and as far as airplane good goes, it was great."
Punti negativi: "Leg room"
Punti positivi: "Yes"
Punti negativi: "None"
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Very amazing"
Punti negativi: "N/a"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Voli in ritardo"
Punti positivi: "Flight attendants Was nice and friendly, I do like theirs Sevice ."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Same as above same as a bove"
Punti negativi: "Same as above"
Punti positivi: "The crew was incredibly kind and welcoming! And it wasn't a packed flight which made it much more comfortable."
Punti negativi: "No entertainment"
Punti positivi: "Had a horrible experience on another airline the night before. Got this free that flight and booked with Lufthansa a few hours before take off. We were not sure what to expect but we’re pleasantly surpirsed with the entire experience. Definitely would recommend."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "Only thing I liked was getting off that compact death trap"
Punti negativi: "I did not like the fact that I was not on this flight."
Punti negativi: "Troppo freddo"
Punti positivi: "Spacious and quiet aircraft, lots of legroom in certain exit row seats. Friendly cabin crew. Compared to the loud and bumpy ride on the Lufthansa 747, the A380 was way better."
Punti negativi: "Moderate delays at each end—waiting for transfer passengers delayed our departure half an hour. We made up the time en route but then sat on the tarmac at LAX because the gate was occupied. I think my seat mates missed their connection. They broke the handle on my rollaboard (checked due to stingy cabin baggage allowance)."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti negativi: "Lost a whole day and a half of vacation!"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti positivi: "Again the flight wasn't full so had plenty of room."
Punti negativi: "The sandwich they offered was pretty bland."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti negativi: "Was delayed which caused us to miss our connecting flight"
Punti negativi: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"
Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."
Punti positivi: "Asked for an extra pillow - handed that straight away. Excellent food - loved every meal, both portion and quality. Boarding process was smooth too. Pilots are always great."
Punti negativi: "Would have been nice to get upgraded to premium economy since they had seats available."
Punti negativi: "Over 30 minute delay for an hour flight! Frustrating."
Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"
Punti negativi: "Un'ora di ritardo per condimeteo e de icing."
Punti positivi: "Overall good service, only complain is the business class seats."
Punti negativi: "business class seat would have been better"
Punti negativi: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"
Punti positivi: "Service"
Punti positivi: "It was one of the best flight experiences in my life. Flights on time and suitcases delivered immediately."