Tutto ok. Volo brevissimo
In genere Lufthansa ultimamente pecca di non puntualità. In tre mesi poi, hanno perso il bagaglio. Poi ritrovato, una volta conseganto in hotel, la seconda ritirato in areoporto in maniera approssimativa. ad Hannover.
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "The aircraft (operating the route due to the COVID-19 shortage in traffic between the two cities) was extremely nice and quite/comfortable. The service was better than expected, as I didn't expect food to be served on dishes like it was during the pandemic. But it was amazing!"
Punti negativi: "The crew didn't have their masks on sometimes when coming back into the cabin as they simply forgot (the new norm is hard to get used to) so maybe the airline can stress the mandatory use of face masks at ALL times. Furthermore, for my comfort of the flight (with COVID) the FA's should use gloves"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "Nice people"
Punti negativi: "Some games for kids"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "The crew was good."
Punti negativi: "Poor planning on having the connection in terminals far apart from each other."
Punti positivi: "The plane looked new and clean. The TVs worked well (as opposed to our first flight) and kept our family entertained. The kids meal was prepared in an appealing way for my kids (even though the kids didn't like it some of it - but they tried everything!)."
Punti negativi: "We had a great experience. No issues."
Punti negativi: "Server was mean"
Punti negativi: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."
Punti positivi: "Crew was very helpful from FRA to LAX. ground crew in Athens was terrible. Very offensive, unfriendly, unprofessional and ill mannered. Entertainment was good but touch screen was very old and janky."
Punti negativi: "Wifi not working even if you purchase the full flight plan. Other passengers had the same problems. It took 30 minutes to send one email. Ground crew in Athens was terrible. Not cooperative at all, and almost risked missing my flight because of them."
Punti positivi: "Crew was friendly."
Punti negativi: "Food"
Punti positivi: "The food and complementary drinks were perfect. The staff was kind and attentive. There were many movie and television options."
Punti negativi: "The seats reclined too far making me uncomfortable."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "Service and hospitality. On dot service with no major delays."
Punti negativi: "Voli in ritardo"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti negativi: "We were unable to fly this trip due to United cancelling our flight."
Punti positivi: "Fast check in and politeness"
Punti negativi: "Not comfortable seats"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti negativi: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Punti negativi: "Troppo freddo"
Punti negativi: "I havent gotten on a flight yet."
Punti positivi: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Punti negativi: "This has been the worst customer service experience of my life. Never flying Lufthansa again."
Punti negativi: "Nothing"
Punti positivi: "- Excellent service, food and entertainment. - Pilot compensated for the delayed take off"
Punti negativi: "- The take off was delayed and we stayed in the plane for over 1 hour - When we landed we waited in the plane for over 40 min until we got to the gate"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti negativi: "Flight delay due to connecting flight"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti positivi: "Our next trip we may use the airline again but try a different series aircraft. The flight was smooth and on time. The crew was friendly and helpful."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"
Punti positivi: "Nice light snack and refreshments offered. Quick boarding and friendly staff."
Punti negativi: "They were vague about the security procedures. Minimal entertainment."
Ottimo servizio,gentilezza,disponibilità,professionalità Bravi
Diciamo che chiamare “ITA Airways” un volo operato da una sottocompagnia spagnola in cui anche solo gli annunci registrati sono fatti in italiano con l’accento ispanico è dire quanto stiamo alla frutta…
Volo in ritardo. Personale di cabbina poco attento, in particolare annunci letti a tutta velocità e quindi poco comprensibili. Performance generale al limite di quello che si attende.
Very comfortable for this kind of airplane : Canadian bombardier
Partiti da Roma il giorno dopo a causa di un annullamento volo ryanair da Bari per nebbia e non rimborsato ! Albergo e volo tutto a spese mie. Con Airways invece tutto perfetto
Boarding in the heat was not pleasant
Spazio ridotto per le gambe. Peggio di una low cost Aereo vecchio
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.
Main trouble was with Kiwi -- a partner booking organization through Kayak. Even though tI booked well in advance they did not assign me a seat and I came within a minute iof getting bumped from the flight. On the return trip the airline sent me an ominous message that I had to provide additional info before I could receive my boarding pass and that if there were problems I would get a refund. That caused unnecessary stress since the airline just needed my home address. Kiwi should have made sure they had collected all the necessary information from me before they booked my flight.
Long delay, lack of space at the seats (not comfortable).
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
volo rapido in 50 m circa, cortesia sempre degli assistenti, rinfresco gratuito
Expect Full aircraft in economy
Nel complesso un buon viaggio .. un po’ di allerta per gli scioperi del 16/12/2021 ma fortunatamente questa compagnia è partita con solo 20 minuti di ritardo
Uno snack oltre al bicchiere d'acqua, sarebbe molto gradito in un volo di oltre un'ora, per il resto, old is gold, aerei soliti e personale molto educato.
Ottimo il viaggio. Arrivati in anticipo di 20 minuti
Punti negativi: "un atterraggio più soft"
Punti positivi: "l imbarco troppa fila"
Punti negativi: "tante cose"
Punti negativi: "Screwed again for carry on bag which I attempted to upgrade from 7kg to 10kg online, paid my €20 to learn at the gate that it changed from a "carry on" to a "to be checked in" bag. I was td I would have to pay another €25 to take it on board. I just refused and left my bag there with them. Tired of Ryanair deliberately screwing people fo add ons especially when there is no deliberate intention involved in the action. No empathy or understanding just screw the Customer at every opportunity. No longer a Ryanair Customer, its Service and Respect that I prefer,,,"
Punti positivi: "atterraggio"
Punti positivi: "Nothing"
Punti negativi: "Ryanair’s app was down preventing me from check-in for my flight. When I went to the counter to get my boarding passes printed, the agent informed me that they where going to charge me 55€ per ticket. I think this is unfair! Never flying again with this airline!"
Punti negativi: "An hour late to depart is never a good start."
Punti positivi: "Nulla"
Punti negativi: "Tutto"
Punti positivi: "Excellent"
Punti negativi: "All good"
Punti positivi: "Il personale era gentile e disponibile... Ho già volato più volte con questo tipo di velivolo e per poche ore di volo va bene oltre ho i miei dubbi.."
Punti positivi: "Personale molto gentile"
Punti negativi: "Confort sedute"
Punti positivi: "Velocità e precisione"
Punti negativi: "Persona oversize di fianco senza averle fatto prendere 2 posti"
Punti positivi: "Personale gentile e sedili comodi"
Punti negativi: "La velocità d'imbarco"
Punti positivi: "Everything was ok, just like most Ryanair flights are"
Punti negativi: "Nothing really but it’s a bus on wings and I don’t get excited about the No. 76 to town"
Punti negativi: "Boarding"
Punti negativi: "Ritardo di 55 minuti !! Essere in orario visto orario tardivo di atterraggio"
Punti positivi: "Niente"
Punti negativi: "La qualità del volo e dei piloti"
Punti negativi: "the heat in the cabin was unbearable"
Punti positivi: "Rapido"
Punti negativi: "Rumorisità eccessiva"
Punti negativi: "Volo cancellato per guasto all'aeromobile; sostituito l'aereo e partenza con 7 ore di ritardo. Scarsa l'assistenza della compagnia a terra."
Punti positivi: "The aircraft seats were really comfortable."
Punti negativi: "We could have been boarded on time instead of early so we could sit a bit more to wait"
Punti positivi: "La puntualità"
Punti positivi: "ritardo di un'ora"
Punti positivi: "Il personale ed il volo è stato tranquillo."
Punti negativi: "Non ci è piaciuto ricevere mail per farci spendere soldi ulteriori per posti e bagagli. Non so se risceglierò ryanair ."
Punti negativi: "Questa volta siamo partiti con 20 minuti di ritardo, soprattutto a causa della gestione caotica e insensata di Ryanair del check-in e della sistemazione dei passeggeri in aeromobile. Come al solito: check-in anticipato, quindi doppia attesa. Prima e dopo il check-in, con l’aggravante che prima di esso la fila ha più spazio per disporsi, mentre dopo ci siamo ritrovati uno ammassato all’altro ad aspettare che l’aeromobile fosse pronto ad accoglierci!"
Punti negativi: "Il ritardo La mancanza di essere avvisati in tempo senza correre"
Punti negativi: "The crew were soooo rude to everyone! Their card machine to buy drinks wasn’t working so they had to take cash but they didn’t have change! They charged 4 pounds for water. Then they were selling scratch tickets AND perfume and jewelry! THEY EVEN SPRAYED PURFUME ON THE PLANE! It gave me such a trrrible headache and made me even more nauseous than I already was from the flight!!! So smelly!!! The seats didn’t recline And my husbands seat was ripped. So terrible all around!!!"
Punti negativi: "We missed our flight because ryanair had originally put gate A7 when we got there (we arrived about an hour and a half early). And then later, they changed the gate to A9. When we realized what had happened the plane had already boarded (although not yet taxied) and they would not allow us to board. We had to buy another immediate flight and spend 100 euros each unexpectedly. Terrible experience."
Punti negativi: "Checking bags was a disorganized nightmare."
Punti negativi: "quasi 3 ore di ritardo, dalla partenza, e io sono andato via prima .......arrivo a napoli 1ll'0'1 di mattina del 2/10....da quello che ho letto"
Punti positivi: "We landed without dying."
Punti negativi: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Punti positivi: "Nice crew"
Punti negativi: "Priority upgrade should be easily available directly on the gate before boarding - rather than payment in the long line outside of the security area"
Punti positivi: "Il prezzo iniziale"
Punti negativi: "Il servizio Priority di Ryanair è fasullo, paghi solo x imbarcarti per primo sul autobus poi tutto è azzerato. Sedili scomodi"
Punti negativi: "I came to the airport on 17:30 but The Checkin counter were open too late, after 1800. There was only 1 staff member in the counter. The lines were long and crouded . After we finished our check in and sent the luggage we went to the gate. There they realized that some of the printed bourding passes are not o k. The attendant in the counter did not checked it and sent us to the gate. We had to go back to the counter but the flight was closed already. We called the staff and after all we had to pay 100 euro to the counter to print the correct bourding passes and then to rush to the aircraft. If Ryan air put enough staff in the counters it wouldn’t happen. We almost miss the flight and it caused us a big inconvenous."
Punti positivi: "Nothing"
Punti negativi: "I want to claim the money back for 4h wating for the flight and luggage in stansted london. They should sell the company. Airplains very dirty. Website not working to add services, overall I will never go with them again"
Punti positivi: "Nothing"
Punti negativi: "Delays!? Every single time the departure late at least an hour or 3. Wasting people’a time and money."
Punti negativi: "Delyed flight for 1h30min"
Punti negativi: "Ritardo ma ottimo grazie"
Punti negativi: "It was delayed"
Punti positivi: "Overall an uneventful flight"
Punti negativi: "Delayed flight again. Ryanair evening flights keep getting delayed, so you end up missing the last train."
Punti positivi: "Not much"
Punti negativi: "We boarded on time but ended up 30 minutes late due to the staff running around like headless chickens, seemed very unorganised. Guy making announcements on the plane spoke so fast you couldn’t understand a word. Engine made a terrible buzzing noise for half the flight, so loud you had to shout to hear anyone."
Punti positivi: "Easy and quick and cheap"
Punti negativi: "The seats are too steep inclined"
Punti negativi: "We had to wait 2 hours on board + 1 hour 40mn in the airport !"
Punti negativi: "Non sono riuscito a fare il check-in online mi è costato caro. Sul sito dichiarano 3 modi per recuperare la prenotazione. Io avevo il codice + carta. Non è stato possibile fare nulla online. Solo al check in scopro di dover andare agli acquisti biglietti e dopo ritornare al check in. Una truffa!! Architettata da truffatori. Al telefono il call center inesistente."
Punti positivi: "Nothing !!"
Punti negativi: "Had to pay for not checking in 2hrs before 55 euros per person, After booking information there isnt clear enough notification asking for prior check-in. Flight attendants allowed anyone and everyone change seats before takeoff .. simply seems like Ryanair has no procedures and rules to follow... flight attendants look like they are on life support.. no smiling or kindness whatsoever... Seats were really uncomfortable, cant even recline the seats. Landing was scary. Budget of all budget airlines.. simply a joke and a waste of money ... vueling or easyjet is a 100 times better"
Punti positivi: "The flight was fine"
Punti negativi: "Check-in on Stansted airport was completely messed up. Nothing was convenient. We almost missed the plane. They charge for everything. No good procedure in place"
Punti negativi: "Atterraggio un po' brusco"
Punti negativi: "Didn’t like the solicitations to buy lottery tickets, gifts etc"