Trova voli economici da Toscana per il Kazakistan

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Very Organised and punctual"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "crew was good food was good"
Punti negativi: "comfort"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "All were OK."

Punti negativi: "Voli in ritardo"

Punti positivi: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Punti negativi: "Nothing"

Punti negativi: "Lufthansa flight from Florence to Frankfurt was 45 mins late, so a large group of passengers had 30 mins to transfer from plane to bus to terminal to security to gate on other side of airport. They offered no assistance other than to say run, which we did the whole way. When we reached the gate less than 5 minutes after scheduled takeoff they said flight was closed and next flight was 18 hours later. Not one passenger successfully made the transfer. It took over 2 hours to get hotel and food vouchers, and we were forced to stay in airport Holiday Inn with now sweaty clothes and no luggage. Everyone was furious, and the entire incident could have been easily avoided in many ways, including by delaying the flight 5 mins or by providing passenger transportation at any point in the 30 minute transfer from the Lufthansa A arrival gate and the Lufthansa Z departure gate."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti negativi: "Flew to Grand Rapids turned around to Chicago and then flew back to Grand Rapids"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Flight was on time and flight crew was very good."
Punti negativi: "The food was not very good. Leaving Germany, I expected better tasting food. Our food leaving the USA and going to Germany tasted much better."

Punti negativi: "Troppo freddo"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Punti negativi: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Getting off the plane in the snow is ridiculous. Lufthansa needs to use the jetways."

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti negativi: "Our flight from Tel Aviv on Lufthansa was 20 minutes late. We only had 40 minutes for our connection in Frankfort but made it to the gate 5 minutes early. The gate was closed 10 minutes early and they would not let us on. There were 17 of us, 10 of which were children. They would not let us on BUT we’re able to spend 30 extra minutes at the gate, not on the tarmac, to remove all of our luggge off the plane. It would of taken them less than 10 minutes to let us in the flight. I don’t even know what to say about the complete lack of any competence."

Punti negativi: "Was assigned worst seat on plane. Engine vibration on seat back"

Punti positivi: "Staff were amazingly helpful n friendly. Food was yummy."

Punti negativi: "FLight delayed causing connection lost. Had to take another flight to Milan and then drive the car to Genoa."

Punti positivi: "Food was good. We were served well and often"
Punti negativi: "Bumpy ride. Design of aircraft had all the restrooms clustered in the same spot leading to long queues forming. Headsets were of poor quality, couldn't hear the movie dialogue well at all."

Punti positivi: "Great crew good seat room"
Punti negativi: "1.the screen had a gletch that it was doing a restart by itself 2.the boarding was confusing since the way to the gate is blocked and doesnt open until 50 min prior to boarding 3.there wasnt any groups for boarding except for business class and first class first then economy my seat was in the 51 row and i wasnt in the front of the line of boarding so i had to wait alot to get to my seat since everybody were putting their carry-on and blocking the aisle"

Punti negativi: "Flight from Milan delayed of 1 h . Missed connection have been rebooked to a new flight with crappy seat"

Punti negativi: "Ritardo"

Punti positivi: "Crew was excellent. Joseph was great!"
Punti negativi: "Food needs to be improved!!!"

Punti positivi: "I enjoyed how smooth the whole flying went in the Lufthansa plane, also how quite was inside the plane compare to other airlines airplanes. I love the leg room in the plane. I impressed with the level of commitment to take passenger out the airport on time. It has definitely one of the smoothest and nice plane I have ever been so far."
Punti negativi: "The pilot when landing landed too fast and the plane lost its balance for a second but other than that everything was great."

Punti positivi: "Friendly crew, nice food and wine."

Punti positivi: "Nice airplane, good crew, nice bite to eat."

Punti positivi: "Crew, cleanliness"
Punti negativi: "I did not see while purchasing that the tickets had “no luggage included” and was charged $100 per item at check-in."

Punti positivi: "The crew"
Punti negativi: "Food. Not enough vegetarian options"

Punti negativi: "Using the same airline and terminal, they caused us to miss our connection by not having a jetway to a gate. In the time it took to deplane and bus to the terminal, they caused us to miss the connection. This in spite of the plane being still at the gate when we arrived."

Punti positivi: "Nothing"
Punti negativi: "Descent and landing were not pleasant while the weather was fine"

Punti positivi: "Il personale molto gentile"

Punti positivi: "Premium Economy has good seats. Staff OK."
Punti negativi: "The connection system at SVO Terminal D, International to International, is horrible, and dangerous. If any panic would have started during the 1 hour 15 the 1000 and more of us were squeezed in a small transit room, hoping to get to the two tiny security belts, people would have died. Shame on them"

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti positivi: "Clean bathrooms, even toothbrushes and hand lotion were available. Nice crew."
Punti negativi: "Quality of the food dropped significantly even since last year. Sound of entertainment system was so bad that I have not been able watch not even enjoy movies."

Punti negativi: "Non arrivare bagaglio.. giorno dopo dovuto chiamare io a Mosca per sapere del bagaglio..perché Bologna non sapere niente.... e dovuto ritornare a prendere con ulteriori spese per viaggio Bologna e ritorno.."

Punti positivi: "Comfort in aereo"
Punti negativi: "Camminare 40 minuti pulman per sbarco da volo Minsk.. Mosca.."

Punti positivi: "Sedute piccole e molto scomode"

Punti positivi: "Sedute molto comode, cibo molto buono"

Punti positivi: "Staff very polite, good service and also speaking english"

Punti negativi: "The flight was delayed for almost two hours"

Punti positivi: "We left on time and boarding was quick"
Punti negativi: "Horrible food, weird combinations."

Punti positivi: "Same"
Punti negativi: "Same"

Punti negativi: "Baggage was lost"

Punti negativi: "El tiempo para cada check in es larguísimo. Demoran mucho en tramitar cada persona. El vuelo era con escala y tuvimos que recoger los equipajes, lo que tardó mucho también, y luego volver a chequearlos. Deberían haber ido directo"

Punti positivi: "The most important part of a flight is arriving and returning safely, so in this regard, Aeroflot made the grade. The airplanes appeared new and on one of four flights, there seemed to be a decent amount of legroom in coach."
Punti negativi: "The crew...upon boarding, they literally say things like "come on, come on, hurry up" when you are moving as fast they allow you to move. It was just rude. In Moscow, the boarding staff were even more pushy and rude. The flight attendants are relatively polite, but definitely not friendly. The bathrooms smelled of urine upon boarding the flight. The movie system (while it was better than nothing) worked very poorly, froze up, would not take the button presses and aside from a couple of the movies, the majority were from the 1980's, 90's and early 2000's. Lastly, and the worst, the food was over cooked and tasteless. We were served a total of 6 meals on all of our flights. I had requested gluten free meals. I was served the EXACT SAME FOOD at every single meal! Worse yet, that meal consisted a 2"x 2" piece of chicken (which was palatable), tasteless yellow rice and a teaspoon glob of deathly overcooked spinach. A salad with just olive oil for the dressing. No vinegar, nothing. And a dry rice cake. Seriously, it was the worst airplane food I have ever endured. I would avoid Aeroflot if at all possible."

Punti positivi: "that they have gifts to the kids that was very nice of them"

Punti positivi: "Very nice snack! Especially for 3 hr flight. on time. Crew was very friendly"

Punti negativi: "I was in the cue to board the plane and the Aeroflot employee just told me that bording is closed, then 7 other passengers came after me and no one was allowed to bored. They literally just didnt let us enter the plane saying that boarding is complete and they don’t care."

Punti positivi: "I liked my long flight because I had an isle seat with no one in the middle. I liked the up to date movies"

Punti positivi: "Friendly and polite crew."
Punti negativi: "boarding was outside. My seat was changed by Aeroloft at boarding gate to a seat at back of plane. uncomfortable seat."

Punti positivi: "Plenty of helpful staff onboard"

Punti positivi: "the crew was very good but the food was very bad frozen can't eat it is will never fligh again with this flight"

Punti negativi: "The Airbus 330 had perhaps the most uncomfortable airline seat I've encountered. Seat 42K. It' seemed to have a weird can't forward, like my knees were slightly lower than my butt while sitting in it. Also there were no little air vents in the overhead console."

Punti positivi: "Nulla"
Punti negativi: "Famiglia composta da Babbo e Mamma e bambina di 3 anni, ritardo di 3 ore alla partenza e 12 allo scalo di Mosca. Ci è stato detto in Giappone che ci avrebbero dato un hotel per la notte a Mosca (un diritto per ritardi oltre le 6 ore) e dunque imbarchiamo il passeggino della bambina, arrivati a Mosca di albergo neanche l’ombra. Chiedermo immediatamente il rimborso!"

Punti positivi: "Service"
Punti negativi: "Yeah"

Punti positivi: "Nothing"
Punti negativi: "The plane was cramped,the onboarding process made no sense everyone stood up there and waited online for 40 mins there were no zone calls and it caused chaos on the plane the flight attendant yelled at a passenger to hurry up when it took them forever to board the plane and it was so unorganized the bathrooms were never cleaned during a almost 10 hour flight it was terrible"

Punti positivi: "Getting off the plane."
Punti negativi: "I missed my connection in 20 minutes because of an hour delay. The airline said the evening flight was fully booked and gave me a red eye instead. I had to find out myself there's another evening flight! When I transferred I made sure that my luggage will move with me to the evening flight, the representative said it will although it was obvious he wasn't sure. All the airline representatives didn't speak good enough English. Last but not least, there was no AC on the plane for the first 3 hours. Of course when I arrived to my destination, my luggage didn't arrive as expected (arrived on the red eye)."

Punti negativi: "There is no alcohol served on board."

Punti negativi: "My seat entertainment unit did not work. My kid did not get a goody bag because they were out of it by the time they reached our seat - and sane thing happened on the flight out."

Punti negativi: "Crew member named Alexander was very very rude with us and other family. When we asked for his full name to file the complaint he refused to give his last name I believe crewmembers should be trained well and know how to communicate with the customers .very very disappointed"

Punti positivi: "Price, punctuality"
Punti negativi: "Boarding gates at Moscow are ridiculous, and no priority boarding for biz or SkyTeam"

Punti positivi: "Price, punctuality, comfort on board (new business seat on A777)."

Punti positivi: "Punctuality."
Punti negativi: "Old fashioned business class on this A330, no full recline, entertainment not working, price similar to European competitors. Luggage arrived 2 days later."

Punti negativi: "No priority lane for boarding."

Punti positivi: "Great service. Awesome crew. Comfortable seats. Food was little bit uncomfortable due to selections. Not everyone eats lamb and turkey. Should be upgraded to chicken and fish."

Punti positivi: "Easy and fast boarding. Food served for a very short flight. Nice crew."

Punti negativi: "The baggage was LOST!!!!"

Punti positivi: "Comfort, staff, prezzo, breve attesa tra i voli"
Punti negativi: "Imbarco senza priority lane, sia per Skyteam priority, sia per business class."

Punti positivi: "Comfort, staff, prezzo"
Punti negativi: "Imbarco senza priority lane, sia per Skyteam priority, sia per business class. Viene offerto sistema di intrattenimento portatile invece che fisso."

Punti negativi: "Flight overly delayed to 6 hours. My ticket was paid 300 us$ but not used"

Punti positivi: "Crew was nice"
Punti negativi: "Too late and too hot"

Punti positivi: "Excellent service, friendly staff, very good meals"

Punti negativi: "No veg food"

Punti negativi: "The set off was delayed"

Punti positivi: "Boarding in time, good good because it cooked in Japan, it was better than flight from Moscow to Tokyo"

Punti negativi: "Im waiting for the flight for 2:30 hours and then they said the airplain flight without us . And then we wait for 12 hours again until 19:00 Then they said the boarding delayed till 20:30 . And after more 30 minuts they said the boarding delayed for more 4 hours!!!!"