Trova voli economici da Toscana per Caribbean

Punti positivi: "As expected of Delta. With Covid, even the food service understandably was limited. They had prepackaged goodies, albeit not much flexibility, but I had no complaints. Mid row was empty per Covid, for flight comfort, this was somewhat a plus. Knowing air was filtered with HEPA filters every 2 minutes with fresh oxygen and outside air mix was also reassuring."

Punti negativi: "Far in advance I requested a seat with extra leg room for a back condition that is supported by a physicians note. The seat did not appear to me to have extra leg room. I was very uncomfortable."

Punti negativi: "Late flight. Unacceptable"

Punti positivi: "The crew was polite and pleasant unlike the crew from KC to Boston."
Punti negativi: "Telling us to check bags before we get to our seat and find out there is no more room."

Punti negativi: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."

Punti positivi: "Crew very nice."
Punti negativi: "Better food"

Punti negativi: "Delta is top notch!"

Punti positivi: "Delta crew and offerings are great."

Punti positivi: "Great experience!"

Punti positivi: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"

Punti positivi: "Everything A-Z"
Punti negativi: "They sell the headsets for $2!!!!!!"

Punti positivi: "The crew was attentive."
Punti negativi: "Games on the tv were okay. Tetris would be a nice addition."

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."

Punti positivi: "Overall, the flight was great but the crew was so nice. We would love for the chairs to be more comfortable to support sleep on these long flights."

Punti positivi: "- flying business was great. Comfortable chairs that lay flat. - entertainment options are amazing. Worthy of any international flight."
Punti negativi: "- staff was not very friendly. At least one of the businsss class stewards. - Food options for breakfast limited."

Punti positivi: "It felt like it was over before it even started!"

Punti positivi: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Punti negativi: "seats too close from front to back, and not adequately cushioned"

Punti positivi: "Complimentary beverages."
Punti negativi: "Chicken and pasta for dinner"

Punti positivi: "Nothing"
Punti negativi: "Food was just a snack"

Punti positivi: "We flew Delta from Rome to Atlanta. Everyone was very accommodating and we had no problem with our tickets"

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti negativi: "Toilets space are below standards"

Punti positivi: "Our flight attendant was excellent. Service with a smile."
Punti negativi: "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."

Punti positivi: "Waited for me"
Punti negativi: "Damaged my suitcase upon arrival"

Punti positivi: "They waited for me as I was late"
Punti negativi: "My suitcase was damage"

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti positivi: "Great service by crew!"
Punti negativi: "Took too long to get on board."

Punti negativi: "Late with no information"

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "Every single detail was outstanding"
Punti negativi: "Food"

Punti positivi: "The food and the service"

Punti positivi: "I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful."
Punti negativi: "They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that."

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"

Punti positivi: "It got me there in one piece. USB ports, entertainment system a good distraction."
Punti negativi: "Terrible food, aisles too tight, seats not very comfortable. 777’s are very noisy. Visas on arrival a ridiculous disaster- 100’s of people standing in lines for over an hour while 3 people slowly stamp your passport. Know that is not the airline’s fault!"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "Nice flight attendant. The woman who checked in my dog and my bag was really nice too. On time, efficient, and clean."

Punti positivi: "The seats"
Punti negativi: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."

Punti positivi: "They gave me extra pretzels and 2 cans of soda"
Punti negativi: "The seats were awful.. Miniscule"

Punti positivi: "I liked the plane being on time & a smooth flight. The crew was great too."
Punti negativi: "N/A"

Punti negativi: "The seats are very small even for a petite person."

Punti negativi: "Ottimo"

Punti positivi: "Boarding was quick and efficient. Landed early!"
Punti negativi: "Food was Meh but fine"

Punti positivi: "Flights were both on time and boarded quickly. Crew was wonderful!"

Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"

Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."

Punti negativi: "Friendlier crews"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Yes"
Punti negativi: "Nothing. Flight was amazing"

Punti positivi: "Perfect"
Punti negativi: "Nothing. Flight was amazing"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti negativi: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Punti positivi: "Services is good ."
Punti negativi: "Food can be better"

Punti positivi: "Professional crew. Good simple check in."
Punti negativi: "Nothing."

Punti negativi: "Boarding was crazy. Could not everyone in the gate area."

Punti positivi: "Fast boarding"
Punti negativi: "Slow in refuelling, got us delayed for 40-"

Punti positivi: "Great crew."
Punti negativi: "Ran out of business class meal. Substituted a Econ class."

Punti positivi: "The crew was informative"
Punti negativi: "Inflight sandwiches"

Punti positivi: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"

Punti positivi: "The crew were excellent and seats were comfy."
Punti negativi: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Punti negativi: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Punti positivi: "The aircraft"
Punti negativi: "No overbooking next time!"

Punti negativi: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Punti positivi: "Reasonable space in economy class seats"
Punti negativi: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Punti positivi: "Friendly crew"
Punti negativi: "KLM lost one piece of my luggage"

Punti negativi: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Punti negativi: "Late departure. Rush to connect."

Punti negativi: "Troppo ritardo"

Punti positivi: "The entertainment was amazing"
Punti negativi: "The seats were a bit hard"

Punti positivi: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Punti negativi: "Everything was very good."

Punti negativi: "They left my bag off the plane. Ridiculous."

Punti negativi: "The plane was very hot"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti negativi: "Inflight was better than I expected. But needs upgrading air crafts."

Punti negativi: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Punti positivi: "Light snack and complementary wine"

Punti positivi: "The entertainment options were good."

Punti positivi: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Good service onboard, good food. On time."

Punti negativi: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Punti positivi: "Boarding was quick, Flight on time....just a regular service and plane"
Punti negativi: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Punti positivi: "Friendly staff"
Punti negativi: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Punti positivi: "Very friendly service!"

Punti negativi: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Punti negativi: "Crowded seating, wake-up for breakfast service two hours before arrival"

Punti positivi: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Punti negativi: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Punti positivi: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Punti positivi: "was very quick"

Punti positivi: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Punti negativi: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Punti positivi: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Punti negativi: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Airline staff good and professional"
Punti negativi: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Punti positivi: "Arriving more or less on time"
Punti negativi: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

"Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process."

Punti positivi: "Good aircraft, good service, on time, eventless"
Punti negativi: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."

Punti positivi: "Na"
Punti negativi: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Punti positivi: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Punti negativi: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."

Punti negativi: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"

Punti positivi: "Check in agent extremely helpful and friendly."
Punti negativi: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "Good crew, as usual with Air France."
Punti negativi: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "In flight entertainment was great"
Punti negativi: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"

Punti positivi: "Perfetto."

Punti positivi: "The cue lines per zone are a brilliant idea!"

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "Flight was in time"

Punti positivi: "The crew"
Punti negativi: "Seats! They were too small!"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "The crew were polite and friendly"
Punti negativi: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Punti positivi: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Punti negativi: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."

Punti negativi: "Arrived 5 hours late"

Punti negativi: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti positivi: "It was a nice plane and boarding was well organized."
Punti negativi: "I was assigned a middle seat, if not for that I would have given a higher rating."

Punti negativi: "Tiny uncomfortable seats."

Punti positivi: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Punti negativi: "Nothing."

Punti negativi: "Flight was delayed by 1h30min, so we arrived very late"

Punti positivi: "Nothing"
Punti negativi: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti negativi: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."

Punti positivi: "I like the service. They caring and give snacks, comfort and overall"
Punti negativi: "None. I like everything"

Punti positivi: "Faster"
Punti negativi: "Waited a while before take off."

Punti positivi: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Punti negativi: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti positivi: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "The space and the people"
Punti negativi: "Nothing"

Punti positivi: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Punti negativi: "See above and the food was disgusting"

Punti positivi: "Staff was nice"
Punti negativi: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."

Punti positivi: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Punti negativi: "All airlines need to remove a row of seats and give everyone just a bit more legroom."

Punti positivi: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"

Punti negativi: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"

Punti positivi: "Short & easy flight"
Punti negativi: "All ok"

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "it was cancelled so they got me on the next flight on Turkish"

Punti positivi: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Punti negativi: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."

Punti positivi: "On time departure and arrival"

Punti positivi: "Great people"
Punti negativi: "It was an hour late"

Punti negativi: "They lost my luggage"

"American could have spaced out the people on the aircraft."

"Everything went perfectly. Check-in, bag drop, etc. The flight and crew were excellent."

Punti positivi: "Nothing"
Punti negativi: "I paid additional money for 3 seats together, when I got to check in I was told I cannot do that. I had to sit separately from my children. I was sat next to an obese man. I kindly asked the flight attendant if I can take empty seat across the aisle from me and was told no without a reason. I thought we were doing social distance ,but apparently not. As for there earlier claim of no 3 seats available next to each other .. it was obviously a lie because the seats just across from me where empty. I hope not to fly on American Airlines again."

Punti positivi: "quick ontime boarding"
Punti negativi: "Internet"

Punti positivi: "I got on my flight"
Punti negativi: "Flight delay could’ve been backed up with a reason why. Nothing was said until we asked."

Punti positivi: "Everything but the smiling, smile more !!"
Punti negativi: "everyone needs to smile more. This is the job they chose, a smile goes along way!"

Punti positivi: "Seat was comfortable"
Punti negativi: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."

Punti positivi: "Extremely friendly and professional. Assets to your Airline."

Punti positivi: "Entertainment app and selection of movies good. Also love that you have diet Dr Pepper on your flights. Boarding process efficient"
Punti negativi: "The USB plugs and lower converter plugs didn’t work for the entire flight. Cabin temp is too low, why always freezing??"

Punti positivi: "Going my flight was delayed almost 4 hours and my connecting flight was canceled. Had to stay over night in the airport. I was able to book another flight and make it to my destination. But had to wait for the next flight to bring my baggage."
Punti negativi: "Coming back my flight was good . I have no complaints."

Punti negativi: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."

Punti positivi: "Trip went smoothly"
Punti negativi: "Nothing"

Punti positivi: "The boarding process and its ease"
Punti negativi: "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."

Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"

Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"

Punti positivi: "I think crew tried to make the best of the bad situation. Got to Atlanta faster than scheduled flight time and they were sympathetic. Don't really know about much else, as I slept the whole flight."
Punti negativi: "The 3 hour delay really cost us. Left Rome at 2:30 pm instead of 11:30 am, so missed 6:40 pm flight to Atlanta (so much for the 3 1/2 hour layover we were supposed to have). When we landed in Philadelphia, sat on runway for 45 minutes, waiting for gate. Next flight was supposed to leave at 8:40, took off at midnight."

Punti positivi: "Check in time was fast"
Punti negativi: "nothing"

Punti positivi: "Flight attendants were helpful, professional and friendly"
Punti negativi: "Old plane, not in good shape; seat pocket broken, are rest controller did’t fit into arm rest properly, panel in bathroom held in place (kind of) with duct tape, no individual screen for movies."

Punti positivi: "Premium economy was excellent service, great food, and nice wide seats with legroom"

Punti positivi: "Flight attendants were the best ever."
Punti negativi: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."

Punti positivi: "Great flight even though delayed. Flight attendants were friendly and the seats were comfortable, unlike on the international leg."

Punti positivi: "High end entertainment system."
Punti negativi: "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."

Punti negativi: "Food was dreadful and plane was very cold and that was in first class"

Punti negativi: "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."

Punti negativi: "No power outlets our video screens at seats. No food served on 4 hour flight."

Punti positivi: "Aero e spaziozo."
Punti negativi: "x 5 ore di viaggio un bichere di aqua e un biscotto."

Punti positivi: "would never have made my connection"
Punti negativi: "late"

Punti positivi: "Plane was clean"
Punti negativi: "Out of wraps, sandwich disappointing. Legroom bad."

Punti negativi: "'ll volo da Philadelphia a Washington ha ritardato più di 5 ore"

Punti negativi: "Il volo era stato overbooked"

Punti positivi: "Il cibo discreto"
Punti negativi: "Tutto scomodo, sedili stretti e scomodi, niente schermo Tv personale, aereo vecchissimo ma soprattutto un gran freddo. Tutti i passeggeri imbottiti e neanche dopo le ripetute richieste la temperatura è rimasta per tutta la durata"

Punti positivi: "tutto ok"

Punti positivi: "Imbarco"
Punti negativi: "Sedili scomodi e mancanza di televisore personale"

Punti positivi: "First time flyer with American airlines and the service was impeccable"
Punti negativi: "Nothing to dislike"

Punti positivi: "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
Punti negativi: "space was small in economic class"

Punti positivi: "Great movie selection, food was good and crew was amazing"

Punti positivi: "We barely made our connecting flight."
Punti negativi: "Flight delayed nearly an hour due to crew not showing up on time. Crew blocked aisle as passengers were boarding. Crew did not assist people who needed to make connecting flights by keeping other passengers from blocking the aisle after landing.. Airline did not seem to care about all the chaos caused by being so late."

Punti negativi: "The check in"

Punti positivi: "Staff was courteous. Plane was clean."
Punti negativi: "It was a very grueling trip. Plane left Rome at 9:15a but that meant getting there at 7:15a. Plane was kept dark even though it was daylight outside. Staff was courteous but did not particularly demonstrate awareness of the strain on the travelers being cramped for 10+ hours. Plane was so cramped that one could not take a stretch walk down the aisles to alleviate muscle cramp being in same position for 10 hours. My ultimate destination was San Jose, CA, but that entailed a wait at O'Hare from 12:30p to 8p. Again, staff uninterested in traveler comfort in these parameters. American felt okay to delay my last leg from Chicago to San Jose an hour later than original scheduled, but offered no compensation for the addition to my discomfort. The switch from British Airways to American was a surprise. New flight numbers, change increased my travel stress. I am only 5'3" and not obese, yet could not really fit in my seat: kept getting bumped by passers by in aisle. Airline uninterested in passenger comfort."

Punti negativi: "Seat space very narrow and uncomfortable seats"

Punti negativi: "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."

Punti negativi: "Almost did not make it on the dieses flight because totally crowded at security check point."

Punti negativi: "Aereo vecchio"

Punti positivi: "The crew in first class was top notch. Incredibly nice, friendly and professional. So refreshing to get good service."

Punti positivi: "The meals were good and the flight attendants were very pleasant."
Punti negativi: "The space and seats were uncomfortable. The seat my husband was sitting in (30A window seat), the touch screen seemed to have some technical issues, for it did not recognize when you touch the screen. It was a bit frustrating trying to select entertainment. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane, therefore almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport service desks and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."

Punti negativi: "Due to a flight being cancelled earlier in the day, flights for the rest of the day were over booked. Instead of getting bumped from flight to flight due to the earlier cancellation, I and 6 other passengers decided to drive."

Punti positivi: "Friendly crew"
Punti negativi: "3 hour delay"

Punti positivi: "We flew directly from Madrid to Miami with IBERIA"

Punti positivi: "Everything went more smoothly this time than on our way to Phoenix. Even though the airport was quite crowded they had enough staff to get us through baggage check fairly quickly. They flight was smooth."
Punti negativi: "No problems on this leg of the trip."

Punti positivi: "The upgrade to main cabin extra was worth the cost. Extra leg room, entertainment options, and room to breathe when the passenger in cent leans all the way back made a long flight more than bearable. The crew handled themselves and us very well."

Punti positivi: "Comfortable and clean flight"

Punti positivi: "Seat was comfortable as I had the exit row"
Punti negativi: "Flight was late by an hour taking off from DXB."

Punti negativi: "Didn't take this flight because it was late and would have caused me to miss my connection. I got rebooked on a different flight that delayed me 10+ hours."

Punti positivi: "Boarding was smooth"
Punti negativi: "More entertainment choices"

Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"

Punti positivi: "Free soft drinks /tea On time nice staff Clean cabin well organized"
Punti negativi: "No free food Completely booked. no video monitors"

Punti positivi: "Good variety of movies"
Punti negativi: "Flight was really late (2.5hrs), certain flight attendants were impolite and unhelpful (which, granted it was very late but also it's a job so?) The main thing was other passengers around me being extremely rude or disruptive toward other passengers"

Punti positivi: "On board crew was friendly and capable."
Punti negativi: "My first and last flight on the CRJ 9. It's much less comfortable than a prop plane, for a 90 minute+ flight."

Punti positivi: "Great food and good space for economy"

Punti positivi: "Nothing"
Punti negativi: "No food options they were out of food. Crew never helped a bit when I asked for water. Landing was very scary. Delayed for nonsense reason and missed the next flight. Rebooking next flight after 10 hours they didn’t even provide any comfort other than 10 euro vauchar."

Punti positivi: "The flight was on time and there was adequate foot room"
Punti negativi: "No free snacks- biscuits or pretzels?"

Punti negativi: "No one smiles"

Punti positivi: "Customs and immigration happens in Canada, not US"
Punti negativi: "Delays, computer malfunction during boarding"

Punti negativi: "Was late and crow Did not care abut passangers"

Punti negativi: "Worst leg room I have ever seen and I fully over 20 + times a year!"

Punti positivi: "smooth flight"
Punti negativi: "if the connecting flight from Vancouver to Toronto was not 5+ hrs, and then told one of my luggege was lost, from Vancouver, to go though Security/Immigration and had to wait was not good. It was found and I was able to get to the gate but only 20 min. left... because the flight was late arriving from Montreal. Phew! Two customers had been waiting for a baggage for 24 hrs, there, totally frustrated. Compared to their ssituation, mine was not so serious? Two men at counter were not sympathetic, no emotions showing. Until I paid attention to their problem, a woman showed up, tried to amend the situation. AirCanada's corporate image was damaged by those two men."

Punti positivi: "Price!"
Punti negativi: "Poor Customer service! My baggage arrived later on the same day I had arrived..., but I didnlt get it till 2 days later. There were or apology or announcement about the reason of my flight delay (2 hrs). I was told by a customer rep on the phone a few days before ny flight that I didn't need eTA to transit, but I needed it! I had to obtain it at the airport counter on the day of my flight.. I was very close to miss my flight.... Due to the delay, many customers missed connection flights, but there was no clear guidance to where to take care of the matter... I was ery disappointed.."

Punti negativi: "They opened my bag and took staff out of it"

Punti positivi: "Food and cocktails included alongwith entertainment"
Punti negativi: "Hour late .. departure delayed ..pilots caught in traffic"

Punti positivi: "the pilot did a great job. the crew was nice."
Punti negativi: "It was interesting to me that the plane used for a 4 hour flight (this one) was smaller than a plane used for a 1hr flight. I was uncomfortable the entire time. this was a redeye flight, departing at midnight. the cabin lights stayed on for the first hour making it impossible to dose off. we were given a 'snack' of a disgusting chicken wrap slathered in mayo. it was inedible. oh, and accompanied by a large kitkat bar. I mean. Who came up with this combo? there were no screens, no in flight entertainment unless you wanted to run down your phone battery or rent an ipad for $10. I was truly disappointed."

Punti positivi: "The crew were polite and friendly."
Punti negativi: "It was a 3-hour flight, so there was no entertainment."

Punti positivi: "Our flight was cancelled. Rebooked for two days later, causing us to miss our cruise to Alaska! Never again with Air Canada.So disappointed in missing this trip we had planned for a long time."
Punti negativi: "No help in getting us to our cruise on time."

Punti positivi: "Great trip very easy very quick! Seats where comfy I had a good flight"

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti positivi: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
Punti negativi: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."

Punti negativi: "I arrived at the gate and looked at my ticket to see "GTE" where the seat number usually is. I was informed upon arriving at the desk at the gate that that meant Air Canada has also decided to participate in the ridiculous practice of overbooking their flights and that even though I purchased my ticket roughly 8 weeks prior, there was a chance I might miss my flight to my friend's WEDDING. The lady who was working the desk was as unhelpful and dismissive as you could possibly imagine, refusing to look at me and giving me attitude for merely waiting in the area to see if anyone had missed the flight so I could get on. It was surreal; the only way I could describe her incomprehensible behavior would be to say it was as if her boss were right in front of her and she was trying her damnedest to get fired. It was one of those situations where you could tell this miserable, miserable person was enjoying the power trip she was on and doing everything in her power to make me feel helpless and angry. I made my flight, miraculously, but it was the worst customer service experience I have ever had in my life, airport or not."

Punti positivi: "Wasn't too late. Plane seemed clean."
Punti negativi: "Seated beside a young child with behavioral problems. Father mostly slept. Child stood on seat and jumped up and down, crawled under seats, threw ipad on my foot repeatedly, spilled his drink all over himself and his seat, screamed whenever his seat belt had to go on or his table top couldn't be down. At one point, the dad lost his temper, swore at the child, and covered him with a blanket in a big screaming match before doing up his seat belt--I was afraid he had smothered him but it had the effect of calming him down. No attendant even tried to intervene apart from asking "can I see your kid's boarding pass?" People should have to disclose when they are travelling with a child with severe behavioural problems and attendants should rescue anyone forced to sit beside one or at least make the parent care for the child. Also, a minimum of crackers or pretzels would be nice with drink on 5-hour flight. The entertainment system wasn't operating correctly and kept having to be reset by crew or reset itself. And, after first class etc. board, why don't they board the people at the back of the plane first, not the ones at the front? It took forever because people in front zones hadn't settled into their seats before people from the back zones tried to board."

Punti positivi: "Airbus 787"

Punti positivi: "Missed scheduled flight from Toronto to Calgary. The staff at the desk in Toronto were most helpful and kind. A new boarding pass was printed for the next flight and she assured me that my checked luggage would accompany me from Toronto to Calgary. They also printed a boarding pass for my next flight to Lethbridge. On arrival in Calgary flight personnel ask all patrons to remain seated to allow those of us who had a connecting flight to depart first. I certainly appreciated this kind suggestion and it allowed me more time to reach my next departure gate."
Punti negativi: "Prior to arriving at the desk I was anxious about missing the flight to Calgary and it was a very long trek in the airport and I had to clear customs and security."

Punti positivi: "On time. Comfortable."
Punti negativi: "Entertainment system had ads. Too many."

Punti negativi: "Seats tight, very little leg room or room at all to move. Can't believe we now have to pay for a meal and to check our luggage! Male at departure gate in Palm Beach kept making announcement which could not be understood as he spoke very rapidly and unclear. Flight was delayed 45 minutes."

Punti negativi: "Everything Luggage no come on time This is the worst company"

Punti positivi: "One flight attendant in particular stood out to me. She was extremely friendly and pleasant the whole flight. Flying is not always the easiest experience, especially during a 12 hour journey. Her positive attitiude definitely made it more bearable. Excellent customer service!"
Punti negativi: "Certain members of crew did not offer the best flying experience. Ranged from being rude and curt with customers, and not being friendly and accommodating - need an attitude adjustment."

Punti negativi: "Disgustlingly rowdy, drunk, loud, and vulgar passengers unchecked by the flight crew."

Punti negativi: "I am filing a complaint with regard to my recent flight on Dec 31, 2016 from Barcelona (BCN) back to San Francisco, US (SFO) on Air Canada, with a connection in Toronto, Canada (Flight # AC1915 and AC739). My wife and I were denied boarding at Barcelona because we did not have an ETA to visit Canada. However, we actually qualify for the Transit Without Visa Program, allowing us to transit through Canada to the US without an ETA. Please see below. My wife and I arrived at BCN airport in Barcelona before 11 am, more than 3 hours prior to the departure time of 2 pm for flight AC1915 to Toronto. Please see the attached bus ticket as proof, indicating we boarded the bus at 10:30 am at Barcelona city center. This is more than enough time for check-in processes. I knew about the ETA requirement prior to travel. However, I also knew that, as a Taiwanese national, we qualify for the Transit Without Visa program, allowing us to transit through Canada to the US without an ETA. The Canadian Government website states that: http://www.cic.gc.ca/english/visit/visas-all.asp#eta-exemptions “The following persons are exempt from the eTA requirement: • Foreign nationals seeking to transit through Canada under Transit Without Visa or China Transit Program.” Furthermore, also on the Canadian Government website: http://www.cic.gc.ca/ENGLISH/helpcentre/answer.asp?qnum=1092&top=16 “Travellers whose planes refuel in Canada going to and from the United States, as well as participants in the China Transit Program and Transit Without Visa Program, do not need to have an eTA or a visa to transit Canada.” We qualify for the Transit Without Visa Program because according to the Canadian Government website: http://www.cic.gc.ca/english/department/twov/travellers.asp • We are citizens of Taiwan • We hold valid Taiwanese passports (please see attached passport photo) • We hold valid US visas (please see attached green card photo) • We are traveling to Canada on an approved airline: Air Canada Rouge • We transit through an approved Canadian airport (Toronto’s Pearson International Airport, terminal 1, without a change of terminal between flights) • We hold a confirmed onward ticket to the US the same day (AC739 to San Francisco, departing at 6:55 pm the same day) • We arrive during operating hours for the US in-transit pre-clearance facility. During check-in, we were told that we needed an ETA and denied us boarding. I tried explaining to the supervisor on duty that day that an ETA is actually not required for us since we qualify for Transit Without Visa, using the arguments I presented above in this letter, as well as showing him the websites from the Canadian Government. However, the supervisor insisted that we needed an ETA, citing the general policy that Taiwanese citizens require ETA to visit Canada. What he did not realize was that we satisfy a very unique case that did NOT require an ETA."

Punti positivi: "Overall I enjoyed the movies provided. In the three week span I had a lot of the movie choices overlapped. However, I found that there were many options provided that allowed me to find movies I had not seen yet even though they were not released within the past 3-5 years."
Punti negativi: "I felt like I was constantly being bumped sitting in the aisle seat. I also was not a fan of the breakfast options."

Punti negativi: "Got checked out from my flight from Montreal to NYC without reason. Had to get rebooked on later flight and arrived significantly later than planned. At NYC it took a while to realize that my bag was just waiting for me in the 'lost baggage' office of Air Canada"

Punti positivi: "Great entertainment options! The in-flight headrest monitor was great. It had USB ports to charge your phone while you had plenty of options to choose to watch. Wish my flight was longer so I could finish the movie I started."

Punti positivi: "Not certain the type of aircraft used for the flight from Orlando to Toronto, but it had more leg room and more comfortable seats that the flight to Orlando which was on an Airbus. The seats were a wee bit wider and the extra few inches of leg room made the difference between a completely unbearable flight and one that was "poor." (See comments about the crowding and heat.)"
Punti negativi: "We were returning after a cruise, spent part of the day on a shore excursion before being dropped off at the airport 5 hours before our flight. There was no rep at the check-in counter until 3 hours before the flight which meant we had to sit in the terminal for two hours. If they could have had one rep on duty to check in early arrivals, we could have proceeded through security and spent time in the MCO Lounge which would have been more comfortable than the terminal. Once their check-in counter opened it took about 2 hours to clear that and security. Once on board the sold out flight, we were told it was too cold in the front of the plane; while in the back it was baking. For a flight departing Florida, I would expect the airline to have A/C running before we boarded."

Punti negativi: "After crossing in a 787 from Zurich this small older jet to Austin looked and felt like 15 years ago. Bathroom was bad for a 6'2" guy."

Punti positivi: "On time."

Punti positivi: "On time and short! Everything was good"
Punti negativi: "Great"

Punti negativi: "Always delayed."

Punti negativi: "Didn't even get to fly. Air canada! Avoid at all costs"

Punti negativi: "Child behind me kicking seat entire time!!!"

Punti negativi: "Breakfast flight over 5 hours and they want you to pay for even a snack!"

Punti positivi: "smoothest and quietest flight ever, on a brand new 787..."

Punti positivi: "Flight was short. Crew was very good"
Punti negativi: "Not much to like in a short hop in a small plane."

Punti positivi: "Over all I love air canada"
Punti negativi: "Food too tight on giving you anything"