Cibo nella norma è intrattenimento vdeo di bassa qualità
La miglior compagnia aerea
La miglior compagnia aerea Sempre una garanzia
Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."
Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."
Punti negativi: "An airline not only with the best service but the best looking flight attendants. They genuinely smile"
Punti negativi: "Had a broken seat it didn’t recline...."
Punti positivi: "The person behind me didn’t have enough space so I could recline back and get comfortable"
Punti negativi: "More spacial seats"
Punti positivi: "Crew was efficient and kept a busy flight organized."
Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."
Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"
Punti positivi: "Tutto perfetto: cordialità, cena, confort"
Punti negativi: "Istruzioni al personale di terra e della luonge"
Punti positivi: "We love this airline!"
Punti negativi: "nothing"
Punti positivi: "Everything else"
Punti negativi: "Cabin crew less approachable than usual"
Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"
Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"
Punti positivi: "Friendly staff at boarding and on flight. Very attentive."
Punti negativi: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."
Punti positivi: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."
Punti positivi: "What I like is the food served, the entertainment, and the toilet."
Punti negativi: "What I didn’t like is some of the stewardess attitude wasn’t really good, they have the grumpy face throughout. My seat, was unable to push back, the button was gone."
Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"
Punti positivi: "Only the salmon meal. I had a fish meal that was so dry it was impossible to eat"
Punti negativi: "The bland food. Tell the chef to be more creative with cholestral free meals."
Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"
Punti negativi: "personale mediocre"
Punti negativi: "scortesia e ressa all imbarco a malpensa - alcuni del personale a bordo arreggiamento poco prfessionale"
Punti positivi: "Everything, hands down best flights I've ever hand, I'm flying Emirates every single opportunity i get moving forward"
Punti positivi: "Good inflight entertainment"
Punti negativi: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Punti positivi: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Punti negativi: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
Punti positivi: "Wonderful service. Comfortable flight."
Punti negativi: "My TV wasn't working."
Punti positivi: "Easy, friendly and comfortable."
Punti negativi: "Last row seats so was a bit noisy. But nothing too bad."
Punti positivi: "Nice airport"
Punti negativi: "It took Emirates a while to let passengers out. 1 hr layover is just barely in enough, expect to run or fast walk to connecting flights. Not organize when boarding aircraft."
Punti positivi: "The food and service. Toilets are clean"
Punti negativi: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
Punti positivi: "Plenty of room even in economy. Good food for a plane. Very friendly"
Punti positivi: "Magnificent plane lots of space friendly crew."
Punti negativi: "The person behind me was kind of irritating"
Punti positivi: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Punti negativi: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."
Punti negativi: "Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had."
Punti negativi: "Bad seat"
Punti positivi: "In flight meals were quite good. In fact, I would order the smoked chicken salad if I were in a restaurant. Service by cabin crew was excellent as well. Courteous, friendly and knowledgeable$o."
Punti negativi: "In flight entertainment could have more recent movies."
Punti negativi: "Seat a little uncomfortable even with mattress. Food not great."
Punti positivi: "ICE entertainment system was of high quality."
Punti negativi: "First, the seats were very small and uncomfortable. I had trouble sleeping, and, the seat was stuck (couldn't move back). And second, the food tasted horrendous. I have been on many flights, and this was perhaps the worst meal I've ever had. The coffee was bitter enough to make me gag (even after I added cream), and the chicken was flavorless. The boarding process was a mess. It was hectic and unorganized. The flight was delayed an hour, and the crew failed to provide an adequate rationale as to why. Speaking of the crew, they weren't helpful. At one point, I had asked to use the restroom, and I couldn't get in. Again the crew provided no rationale as to why. Then, a few HOURS later, a lady approached me and said I could go "very quickly". This was my first time flying with Emirates and I don't think I'll be flying with them again."
Punti positivi: "Personale di bordo"
Punti negativi: "Spazio a bordo"
Punti positivi: "Excellent selection of entertainment"
Punti positivi: "Il personale è cortese, il cibo è abbastanza buono nel complesso è tendente al salutare, l'intrattenimento è ampio e aggiornato."
Punti negativi: "Siamo partiti con un'ora di ritardo, rispetto a tutti gli altri voli fatti su stessa tratta hanno aspettato decisamente troppo per servire la cena, mettendoci poi un'eternità, personale disorganizzato. I bagni non erano puliti e un lavabo era intasato sin dalla partenza. Causa ritardo iniziale la discesa è stata rapidissima con conseguente disagio. Atterrati abbiamo dovuto aspettare altri 15 minuti che l'aereo avesse uno spot libero."
Punti positivi: "The flight was so nice! I landed on time, the food was good. I loved it the fact that I could charge my phone, have a good amount of tv show and movies to choose from. Comfortable seats. Yep I would recommend and I would flight with Emirates airlines again"
Punti positivi: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
BR sink is not properly draining! Oh my! Water is still in the sink from previous passenger.. gross!!!! No toilet seat paper. Too much trash everywhere.. aisle, tray is taking forever to pick up. Movies are too old- most of them. You should have movies for the past 5yrs only. Mix your food of western and middle east. Food that was served is too much for some passengers who are not so familiar with. Too spicy/smelly for me. One meal of this is enough for me… not the whole flight meals. Crews are so helpful and friendly! They are the best throughout my flight/travel experience. Good job!!! Please prioritize how keep your bathrooms clean! Thank you!
Did not get bassinet seat for my infant. Qatar airways sold the bassinet seat to adults and we travelled with our infant on our lap
Punti positivi: "Good crew. Nice flight. Newer equipment."
Punti negativi: "The transfer process was a little burdensome."
Punti positivi: "attentive crew. comfortable seating. good food options"
Punti positivi: "La tripulación excelente y nos dieron un obsequio"
Punti positivi: "Food and being ontime"
Punti negativi: "Seats are too hard"
Punti positivi: "The crew was friendly and helpful."
Punti negativi: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."
Punti positivi: "The crew were good"
Punti negativi: "Food- eggs were terrible. The touch screens for the movies didn't work properly on either of our seats. Flight took off late, spent a long time taxi'ing. Sound for announcements was very bad"
Punti negativi: "Toilets needs air freshener as so many passengers use them."
Punti positivi: "Crew was very helpful for everything"
Punti positivi: "Nothing"
Punti negativi: "Poor service and flight was dirty"
Punti positivi: "Great service & very comfortable lie flat business class seat for this red eye flight."
Punti positivi: "Boarding was very smooth."
Punti negativi: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Punti positivi: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Punti positivi: "Entertainment, crew was very hard-working."
Punti negativi: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Punti positivi: "Everything"
Punti negativi: "Nothing"
Punti positivi: "Museum of Islamic Art,"
Punti negativi: "No"
Punti positivi: "Good attention from cabin crew and good food"
Punti positivi: "The check-in for my first flight was great in Philadelphia."
Punti negativi: "There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected."
Punti positivi: "Good movie selection, very friendly crew"
Punti negativi: "Seat didnt fit to me."
Punti positivi: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Punti negativi: "nothing"
Punti positivi: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Punti positivi: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Punti negativi: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Punti positivi: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Punti negativi: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Punti positivi: "Plane, crew, boarding"
Punti negativi: "Coach class is not for long haul flights"
Punti positivi: "Flight was very comfortable and a pleasant ride"
Punti negativi: "food service could be a bit more prompt"
Punti positivi: "Superiore rispetto alle Business europee. Incredibili le operazioni di chekin: - addetti Qatar Airways raccolgono le valigie direttamente dal taxi e le portano al check-in - immigration con coda separata e nell'attesa drink e cibo - lounge fra le migliori mai viste con self service e servizio al tavolo - comodissimi gli aerei ma qui siamo nella norma - attentissimo il servizio a bordo"
Punti negativi: "Nulla di negativo da segnalare"
Punti negativi: "Almost missed my flight. I had to take a bus, go through a transfer check, and then take a train to the gate, which got me there so late (even with running) that they were calling my name (and a few others) over the loud speaker."
Punti positivi: "Schermo non funzionante"
Punti negativi: "Poche informazioni sul ritardo"
Punti positivi: "Food and entertainment"
Punti negativi: "There was a rude counter staff when we checked in in Singapore."
Punti positivi: "Seat arrangements excellent Crews nice"
Punti negativi: "Very disappointed about quality and frequently of food offered"
Punti positivi: "Tutto, aereo , personale, imbarco, intrattenimento, cibo."
Punti negativi: "Le informazioni a Doha del ritardo volo sono comparse sul tabellone a meno di mezz'ora della prevista apertura gate. Comunque nessun problema, Aereoporto confortevole e dotato di wi-fi gratis per chi vola con Qatar."
Punti positivi: "Servizio del personale ottimo, prezzo buono. Ottimo cibo."
Punti negativi: "Aereo datato, poco spazio tra i sedili, intrattenimento multimediale nullo e per un volo così lungo oggigiorno uno se lo aspetta, tant'è che da Doha a Krabi tutt un'altra cosa. Eppure le ore di volo sono simili."
Punti positivi: "Excellent service everyone was generous"
Punti positivi: "The hospitality of the crew in both flights from Atlanta to Doha and from Doha to Chennai"
Punti negativi: "The seats were not that comfortable for a long flight and i had a very disturbed sleep"
Punti positivi: "The airplane was spacious."
Punti negativi: "The omelette was too tough."
Punti positivi: "Nothing."
Punti negativi: "Was denied boarding."
Punti positivi: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Punti negativi: "Boarding a bit haphazard"
Punti positivi: "Friendly crew Good choice of food and beverage"
Punti negativi: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"
Punti positivi: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Punti negativi: "The headphone jack on my entertainment system was defective."
Punti positivi: "Schedule of flight"
Punti negativi: "Space between seats were smaller"
Punti positivi: "Amazing and efficient when we had to be rerouted due to the hurricane we had excellent service and care at the hotel which made my stay for a short while a memorable"
Punti negativi: "The plane was quite congested as the seats were very narrow coming back to Miami"
Punti positivi: "Food and drink options. Courteous."
Punti negativi: "Smells from others"
Punti positivi: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Punti negativi: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"
Punti negativi: "Flight was delayed"
Punti negativi: "L'aereo da Doha a Pisa era veramente piccolino e un pò scomodo. Il servizio sempre perfetto"
Punti positivi: "L'aereo da bkk a Doha nuovissimo, spazioso, super-confortevole"
Punti negativi: "Le Last call per entrambi gli imbarchi si sono chiuse molto prima dei 20 minuti indicati sul biglietto: fate attenzione!"
The flight crew directed me to the wrong aisle during the boarding process. Reaching my seat while pulling my luggage around was a hassle for me, as well as for the other passengers. One of the crew members almost refused to let me bring my carry-on onboard because they thought it wouldn’t fit in the overhead cabins. I use this bag for all my travels, and when it came to storing it above my seat, it fit. 2 other luggages fit alongside it without issue. That person made unnecessary hassle for me and left me feeling uncomfortable at the possibility of having to pay extra fees because of their incorrect and unneeded opinion. The entertainment was extremely limited with about 10 movies available, as well as 7 shows. This was a 15 hour flight, so it would have been nice to have more options.
Very cramped space. Not enough toilets. Entertainment options were good. Food was good. Service was fast.
Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.
Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "More or less on time"
Punti negativi: "Outdated aircraft. Flight took longer than usual."
Punti positivi: "Free food, relatively spacious"
Punti negativi: "more food!!! REEE!!!"
Punti positivi: "The crew and entertainment"
Punti negativi: "Nothing"
Punti positivi: "Amazing - they had a full dinner for a 9:55pm flight, with real silverware, complementary alcohol, for economy passengers! Crew extremely professional and efficient."
Punti positivi: "Seems that the exit row seat was very narrow!"
Punti negativi: "Be on time"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "Crew was very nice and helpful."
Punti positivi: "plane was clean"
Punti positivi: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Punti negativi: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."
Punti positivi: "Everything was perfect."
Punti positivi: "The crew was polite and we arrived safely."
Punti negativi: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "Nothing, flight was cancelled after I electronically checked in"
Punti negativi: "Flight was cancelled"
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "Nice cabin, clean . Friendly crew"
Punti positivi: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Punti negativi: "My flight was delayed more than 1 hour at least after overlay of 4 hours. I missed my flight from Vienna to Yerevan and the portion of my trip was detoured to Moscow and from there to Yerevan instead of 3 hours took me 8 hours. As a result of rushing and running in Vienna to catch my flight to Yerevan I feel and injured my hip, I would like a compensation , Please contact me at firstname.lastname@example.org or phone 703-609-8649"
Punti positivi: "Spacious Aircraft, nice business class, friendly crew, punctual flight"
Punti positivi: "Chocolate Mövenpik ice cream"
Punti positivi: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Punti negativi: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."
Punti positivi: "Friendly Crew , modern and spacious aircraft B777"
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti negativi: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"
Punti positivi: "Everything was great"
Punti negativi: "Service was perfect Food was incredible Movies and entertainment high level"
Punti positivi: "food!"
Punti negativi: "space at my feet"
Punti positivi: "Very well organized company beginning with the website, check in, boarding and the flight."
Punti negativi: "None"
Punti positivi: "It was okay. No complaints. I appreciated that I was given a seat near the front to run and make my next flight."
Punti negativi: "my ticket was changed and messed up and could be due to language and understanding, I ran a lot to get to my flight and had to go back and forth between the check in line and ground force and wait out of line until a resolution was found."
Punti positivi: "good entertainment system, modern aircraft , friendly and competent crew"
Punti negativi: "Bathroom not clean"
Punti positivi: "Fast journey despite a short delay it arrived on time."
Punti negativi: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Punti positivi: "Great entertainment system"
Punti negativi: "Leg room space was a bit restricted compared to what I am used to"
Punti negativi: "Very rough landing. They dropped plane 5 or 6 times minutes before landing almost puked my guts out"
Punti positivi: "We sat at the exit passage and enjoyed it"
Punti positivi: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."
Punti negativi: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."
Punti negativi: "Because we missed our flight due to delays in Barcelona we Had to wait more than 4 hours for a next flight. Afterwards we were sitting separate."
Punti negativi: "Major delay"
Punti positivi: "Crew were perfect food was fine"
Punti negativi: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"
Punti positivi: "The crew was very nice, I felt bad for them as people were constantly complaining."
Punti negativi: "The tv's did not work, was extremely disappointing."
Punti positivi: "fast, all good"
Punti negativi: "-"
Punti positivi: "Friendly staff"
Punti negativi: "This aircraft should be retired long time ago"
Punti positivi: "Great flight. Boarding, departure and arrival on time. Excellent flight attendants."
Impossibile , volo IST MXP annullato !!!!! ci hanno portati a Roma , noi siamo di Torino , fate richiesta eventuale di rimborso dalla vostra agenzia. !!!!!!!!!!!!!!!!!!!!!! siamo tornati a Torino in treno a spese nostre. Cercate di essere onesti con le recensioni. No come Tripadvisor !!!!!!!!!!!!!!!!
It was hard to sleep on the flight. It’s a long flight but the food and entertainment was great!
Make the boarding gates closer to the main concourse it took ages to walk there.
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "Good food and comfortable temperature in cabin"
Punti negativi: "A bathroom ran out of towels and toilet paper"
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "Good service"
Punti positivi: "Food is DELICIOUS! Service is impeccable. Very friendly and attentive flight attendants."
Punti negativi: "The seat leg room is on the smaller side, although the incline is good."
Punti positivi: "Quality service and efficient"
Punti positivi: "Good food, comfort seat"
Punti negativi: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"
Punti negativi: "Waitwd 1 hour"
Punti negativi: "The AC wasn’t turned on for 2 hours of passengers being on the plane and it was easily 100 degrees inside. Everyone was hot and miserable. The seats were also extremely close together. I have never been so uncomfortable on a long haul flight."
Punti positivi: "Nothing much to shout about this flight. It got there safely?"
Punti negativi: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
Punti positivi: "The Turkish Airlines flight attendants are some of the sweetest people you can meet. Good souls and extremely dedicated to customer service."
Punti negativi: "First, the Boeing Executives need to be punished by having to fly in the Economy section of their airplanes. Second, Turkish Airlines (a wonderful company) must impose hygiene requirements for their passengers. I sat next to a man that had insane body odor and when I let the Flight Attendant know she kindly reseated me... It was great until I saw the poor woman who took my place ALSO asked to be reseated due to the man's smell! Unfortunately, I was reseated in the middle of the row, which apparently is by Boeing design, none of the middle seats recline. Who makes an aircraft that handles long (13 hour) hauls with seats that do not recline and are too narrow for the average adult? It was such a painful and uncomfortable 13 hour flight. To add insult to injury, the plane was delayed and I missed my connection and had to sit in Istanbul airport for almost 8 hours."
Punti negativi: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."
Punti positivi: "Friendliness of crew, hot towel, great food, cologne in washrooms."
Punti negativi: "My seat did not roll back. The movie choices could have been greater."
Punti positivi: "they provide such a great service so that I cannot find anything else to complain."
Punti positivi: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Punti negativi: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
Punti positivi: "there are a lot of movie"
Punti negativi: "children!!"
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti positivi: "Excellent customer service, crew always helpful and glad to please."
Punti negativi: "Atatürk airport link too confusing and decreased my flight experience"
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "The food is great and so is the entertainment system."
Punti negativi: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."
Punti positivi: "Everything was great!"
Punti negativi: "Can't think of anything worth of complain!"
Punti positivi: "The food! So much food that at one point they were bringing more things and i just looked at them like are u crazy? It was tasty and warm."
Punti negativi: "I liked everything."
Punti negativi: "Enjoyed the hotel stay on the long layover"
Punti positivi: "Plane was more comfortable this time. I was able to put seat back a bit to sleep."
Punti negativi: "Food choices were poor. For a long flight, it would be ideal to offer things for people with allergies. As a celiac, I was unable to eat most of what they offered me and there were not a lot of options. This is difficult on such a long flight."
Punti positivi: "Great entertainment system and tasty food!"
Punti positivi: "Flight attendance service is great"
Punti negativi: "Boarding process too complicated with several security check points make the travel more difficult"
Punti positivi: "Great service, smooth flight, and overall a pleasure to fly with."
Punti negativi: "EVerything about this airline."
Punti positivi: "Things that I liked I expected - we take it for granted: crew must be polite, boarding - efficient, leg room is normal."
Punti negativi: "Even in business class leg room is not ample, aircraft seems to be quite old, inside is well scoffed and scratched, my foot rest couldn't be raised or extended, no personal ventilation, temperature is interchangeably too hot or too cold, movie choice is far from awesome"
Punti negativi: "Staff was not considerate at all to kids. Wouldn't give food snacks fruit milk. Frowned when retuning trays."
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti positivi: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Punti positivi: "Service was ok"
Punti positivi: "Luggage left in Istanbul due to short connjection was delivered to my home the same evening. Check in was simple and quick."
Punti negativi: "Seats too close together on A330 airplane, entertainment console difficult to use and flight attendent did not have patience to explain how to use it, ran out of main course and remaining chicken course was too spicy to eat, flight from Singapore was delayed in takeoff making it very difficult to make connecting flight,"
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti positivi: "Service is excellent. Ground support was okay, not overly friendly."
Punti negativi: "Istanbul airport has too many people not a lot of place to sit and rest. Very difficult to use the internet."
Punti positivi: "The food and movie selection was very good."
Punti negativi: "The seat I was assigned was not the seat I had originally selected. The staff was so rude to me and behaved very disrespectful to me when I would ask for help. I had the very front aisle seat and the flight attendances kept bumping into me and my fold out tv screen. And the other passengers on board were not so nice either.. there was a grown man that was maybe in his 50's and i am a 22 year old 5 feet tall and this man shoved me back into my aisle and one of the flight attendances saw and said nothing to him."
Punti positivi: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Punti negativi: "Touch screen did not always work."
Punti positivi: "Very bad experience i have to think twice before I book airfare now !!"
Punti negativi: "They need to have emergency back up plans for the passengers who is stuck in the airport it must be international law!"
Punti negativi: "Our flight was canceled and we lost an entire day of our vacation (apartment rental, car rental, etc). Before leaving to Istanbul when we were in New York we asked if they would reroute our flights from New York City to Naples, Italy since the terrorist attack occurred in Istanbul causing the airport to be shut down. We were reassured that there would be no problems and we would be rerouted once we landed in Turkey, and lo and behold our flights were canceled. We had to spend the day in Turkey, pay for our own food, and pay for the visa €30 per person. This all could have been avoided had they rerouted our flights to another city."
Punti positivi: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Punti negativi: "None"
Punti positivi: "Best long distance airline I have flown to date."
Did not get seats reserved. 4 hour delay from austin to Grankfort. 6 hour delay from Grankfort to Crete. Food was not good. Check in agents not friendly.
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti negativi: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "Planes were comfortable and well maintained."
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "Lufthansa is always incredible."
Punti positivi: "The downstairs bathrooms were great: five roomy clean bathrooms, always one available. The crew was superb, professional, kind, capable. The entire trip was perfection. The timing of both flights, the airports, it was travel at its best. We love Lufthansa. We have tremendous confidence in them."
Punti negativi: "The food was just okay. A better choice of wine and greater selection of spirits would be nice."
Punti positivi: "S380 nice plane"
Punti negativi: "Food lousy Late leaving Singapore caused much difficulty"
Punti positivi: "It was a new plane."
Punti negativi: "Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal."
Punti positivi: "Spacious seating, easy access to charging plug and good movies."
Punti negativi: "Boarding is never fun, why not do back first?"
Punti positivi: "okayish"
Punti negativi: "delay could be complimented by faster speed"
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti positivi: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "What more can you expect for economy travel?"
Punti negativi: "Cramped seats"
Punti negativi: "Voli in ritardo"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Punti negativi: "Nothing."
Punti positivi: "Some how i ended up in the "small child zone", The crew was very kind and moved me to another aisle seal towards the front of the plane. Crew would come by with liquids quit often, The food was very good quality. huge selection of entertainment options."
Punti negativi: "A very long wait for luggage, That may have been the fault of the airport."
Punti positivi: "Travel is good and comfortable"
Punti negativi: "Travel from Frankfurt to London was quite late start . Delay in immigration check."
Punti positivi: "The meals were very good!"
Punti positivi: "Nothing"
Punti negativi: "Nothing"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "Great staff, pleasant flight, nice options on the screen to choose from, etc."
Punti negativi: "Troppo freddo"
Punti positivi: "On time. Friendly crew. Great seat with space."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"
Punti positivi: "On time, no complaints"
Punti positivi: "Everything as expected."
Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."
Punti negativi: "Cos it's terrible on lufthansa"
Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"